MULTIPLEX MAUM768A Beverage Ice Carbonator Instructions

MULTIPLEX MAUM768A Beverage Ice Carbonator

Product Information

The Multiplex BIC (Beverage Interface Controller) is a device that provides updates and improvements to the user interface software of the Multiplex beverage machines. It allows users to easily update their software version and recipe files for different countries.

Technical Support

Product Usage Instructions

Pre-installation

FOR BLANK USB ONLY LOAD NEW SOFTWARE TO USB:
Unzip the contents of the new software files folder to your computer. Only move the individual files to the blank USB. Do NOT move the folder to the USB. Note: The BIC machine will not recognize the files if they are inside a folder on USB.

FOR USB WITH 4.0.10 FILES LOADED:
Verify all files are on USB drive.

Preparation – Verify Current Software:

• From the DRINK menu, press the BACK arrow to go to the easyToUCH screen.
• Select MANAGER MENU.
• Press A, then select GREEN check.

Installation – UI 4.0.10 Firmware:

• Insert the USB into the machine. Do NOT remove USB drive.
• Press DOWN arrow twice.
• Verify software on machine matches below:

UI Software version| SRB software version| LEFT Mixer software version| RIGHT Mixer software version
---|---|---|---
4.0.8 or before| 0.28.0| 0.18.0| 0.18.0

11. Select MANAGER MENU.
12. Select A, then press green check.
13. Select DOWN arrow.
14. Select UPDATES.
15. Select FIRMWARE.
16. Make sure the USB is inserted into the machine.
17. Select USER INTERFACE.
18. Press green check.

Note: MENU CONNECT and FILE versions may not match picture above due to software differences between countries.
Note: Screen may time out and return to previous screen after 30 seconds.
If any of the software does not match the list above, please STOP and call Technical Support. (See Technical Support table above for the phone number.)
Select the BACK arrow until the screen returns to easyToUCH.

This instruction will cover 4 major updates:

• UI Software version 4.0.10

• Mixer Software version 0.19.0

• Menu Connect (Smoothie) version 68

• Recipe File (see table below)

  • Warning
    Software 4.0.10 is NOT compatible with UI screens with 5.0.10. Refer to Service Bulletin MPX-187 “BIC 4.0.10 or 5.0.10 Firmware” for more information.

  • Warning
    Software 4.0.10 is NOT compatible with UI screens with Serial Number M0025461 and below. Refer to Service Bulletin MPX-184 “BIC Manual Fill 4.0.10 Software Issues” for more information.

  • NOTE: Do not install new software if the machine already has the correct software.

  • NOTE: Make sure that you load the current recipe file for your country onto the USB stick.

PARTS REQUIRED

• 020008501 USB Drive with 4.0.10 Files Loaded (for USA only)
  –OR–

• 2198523 Blank USB Drive 8 GB or smaller with 4.0.10 files and correct recipe file

  • NOTE: Contact Multiplex to receive files through email.

  • Warning
    Remove any content from USB drive before use. Leaving old software on USB drive could potentially damage UI (User Interface) beyond repair.

  • Warning
    Do NOT remove USB drive during this entire process before instructed. Disregard all onscreen prompts that display “Safe to Remove USB Memory”. Removing USB drive early could potentially damage UI (User Interface) beyond repair.

TECHNICAL SUPPORT

PRE-INSTALLATION

FOR BLANK USB ONLY LOAD NEW SOFTWARE TO USB
Unzip the contents of the new software files folder to your computer. Only move the individual files to the blank USB. Do NOT move the folder to the USB.
NOTE: The BIC machine will not recognize the files if they are inside a folder on USB.

FOR USB WITH 4.0.10 FILES LOADED
Verify all files are on USB drive.

PREPARATION

Verify Current Software

• From the DRINK menu press the BACK arrow to go to the easyToUCH screen.

• Select MANGER MENU.

• Press A then select GREEN check.

• Press DOWN arrow twice.

• Verify software on machine matches below.

  • UI Software version 4.0.8 or before

  • SRB software version 0.28.0

  • LEFT Mixer software version 0.18.0

  • RIGHT Mixer software version 0.18.0

  • NOTE: MENU CONNECT and FILE versions may not match picture above due to software differences between countries.

  • NOTE: Screen may time out and return to previous screen after 30 seconds.

• If any of the software does not match the list above then STOP and call Technical Support. (See Technical Support table on page 1 for phone number.)

• Select BACK arrow until screen returns to easyToUCH screen.

INSTALL UI 4.0.10 FIRMWARE

• Insert the USB into the machine. Do NOT remove USB drive.

• Select MANGER MENU.

• Select A then press green check.

• Select DOWN arrow.

• Select UPDATES.

• Select FIRMWARE.

• Make sure the USB is inserted into the machine.

• Select USER INTERFACE.

• Press green check.

• The machine will display DELETING then FIRMWARE DELETED RESTART SYSTEM.

• Turn machine OFF for 30 seconds and then back ON.

• The machine will now load the new UI software. This may take some time. Screen may display USB FILE ERROR for a few seconds before displaying COPYING USB FILES.

• Once software is loaded, display will prompt to restart.

• Turn the machine OFF for 30 seconds and then back ON. Screen may remain black for an extended period of time.

INSTALL MIXER FIRMWARE 0.19.0

• Press BACK arrow until screen returns to easyToUCH screen.
• Select the MANAGER MENU.
• Select A then press green check.
• Select UPDATES.
• Select FIRMWARE.
• Make sure the USB is still inserted into the machine.
• Select MIXERS.
• Select the 0.19.0.MX file.

NOTE: Incorrectly inserted or missing USB will create an error at top of screen.

• Press the green check to confirm.

• The machine will begin to load the new mixer software. This may take some time. The LEFT side mixer will start at 0% and progress to 100% then the RIGHT side will start at 0% and progress to 100%.

• Once the new software is loaded, display will prompt STATUS COMPLETE. Do NOT remove USB drive.

• Select BACK arrow until reach easyToUCH screen.

• Turn the machine OFF for 30 seconds and then back ON.

INSTALL RECIPE FILE

• Press BACK arrow until screen returns to easyToUCH screen.

• Select MANAGER MENU.

• Select A then press green check.

• Select UPDATES.

• Make sure the USB is still inserted into the machine.

• Select RECIPES.

• Select UPDATE RECIPES FROM USB.

• Select the correct RECIPE FILE file. (See Recipe File Table on Page 1 for correct file name.)

• Verify correct file has been selected then press green check.

• The machine will now load the new recipe file. This may take some time. There may not be feedback displayed on the screen but the software is loading.

• Once the new software is loaded, display will prompt STATUS COMPLETE. Do NOT remove USB drive .

• Select BACK arrow until reach easyToUCH screen.

• Turn the machine OFF for 30 seconds and then back ON.

• After machine has fully powered ON and UI has returned to DRINK menu, remove the USB drive.

VERIFY FIRMWARE

• Press BACK arrow to return to easyToUCH SCREEN.

• Select MANAGER MENU. Select A then press green check.

• Press DOWN arrow twice.

• Verify software on machine.

  • Software version 4.0.10
  • SRB Software version 0.28.0
  • LEFT Mixer Software version 0.19.0
  • RIGHT Mixer Software version 0.19.0
  • Recipe File (See Recipe File Table on Page 1.)
  • Menu Connect (Smoothie) version 68
  • NOTE: FILE versions may not match picture above due to software differences between countries.
  • NOTE: Screen may time out and return to previous screen after 30 seconds.
  • NOTE: If any of the software does not match the list above then STOP and call Technical Support. (See Technical Support table on page 1 for phone number.)

CONFIRM OPERATION

• Select BACK arrow until reach easyToUCH screen.

• Select the DRINK menu by pressing the book icon.

• Make a drink on each side to confirm operation.

FOR MORE BIC INFORMATION VISIT

• CareCode website
  https://carecode.info/q/rw4kbsux

• YouTube Welbilt for McDonalds
  https://www.youtube.com/playlist?list=PLSuAGsTafxGef1VhkIgpe-Md-53TFU0AY

References

• CareCode

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