NAPOLEON Freestyle 365 Gas BBQ with IR Side Burner Owner’s Manual

Freestyle 365 Gas BBQ with IR Side Burner
Owner’s Manual

Freestyle 365 Gas BBQ with IR Side Burner

FREESTYLE®SERIES
Owner’s Manual
F365 and F425 models
Grills illustrated in this manual may differ from model purchased. We Want Your Feedback!
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ON YOUR NAPOLEON GRILL!
You’ve Just Upgraded Your Grilling Game.
WE WANT YOUR GRILLING EXPERIENCE TO BE MEMORABLE AND SAFE.
Please read and follow this Owner’s Manual before using your grill to avoid property damage, personal injury, or death.
Remove all packaging material, promotional labels and cards from the grill before use.
USE OUTDOORS IN A WELL-VENTILATED SPACE.
DO NOT OPERATE IN A BUILDING, GARAGE, OR ANY OTHER ENCLOSED AREA.
DANGER!**
IF YOU SMELL GAS:

• Shut off gas to the appliance
• Extinguish any open flame
• Open lid
• If odor continues, keep away from the appliance and immediately call your gas supplier, or fire department.

WARNING!
Do not try to light this appliance without reading the “LIGHTING” instructions section of this manual.
Do not store or use gasoline, or other flammable liquids or vapors in the vicinity of this or any other appliance.
An L.P. (propane) cylinder not connected for use must not be stored in the vicinity of this or any other appliance.
If the information in these instructions is not followed exactly, a fire or explosion may result and cause property damage, personal injury, or death.
DO NOT REMOVE
Alert adults and children about the hazard of hot surface temperatures. Supervise young children near the grill.
NOTICE TO INSTALLER: Leave these instructions with the grill owner for future reference.
NOTICE TO CONSUMER: Keep these instructions for future reference.  IAPMO GMK10879
AS/NZS 5263.1.7

Welcome to NapoleoN!

Safety firSt
WARNING! General Information.
This grill should be installed in conformity with AS/NZS 5601 and local codes. If a rotisserie motor is used, it must be electrically grounded in accordance with local codes. If an external electrical source is utilized, the appliance must also be grounded in accordance with local codes.
WARNING! Installation & Assembly
Assemble this grill exactly as instructed in the Assembly Guide. If the grill was assembled in-store, review the assembly instructions to ensure it is done correctly. Do not install in, or connect to, the consumer piping or gas supply system of a boat or caravan. Perform the required Leak Test before operating the grill. Do not modify this grill under any circumstances. Allow grill to cool before installing or removing parts.Do not use a cylinder that is not equipped with an LCC27 type connection. Only use the pressure regulator and hose assembly supplied with this grill or replacement parts specifically recommended by Napoleon.
WARNING! Operation
Read this entire Owner’s Manual before operating this grill. Leak Test this grill before each use, annually and when any gas components are replaced. Follow the lighting instructions carefully.
WARNING! Storage & Disuse
Turn off gas at the propane cylinder. Disconnect the hose between the propane cylinder and grill. Remove the propane cylinder and store outdoors in a well- ventilated space away from children. DO NOT store propane cylinders in a building, garage, shed, or any other enclosed space.

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Full System Features

The grills illustrated in this Owner’s Manual may differ from the model you purchased. Featured model: FREESTYLE 425DP

Getting Started

DANGER / WARNING! Advises of a hazard that could result in a fire, explosion, death or serious physical injury.
WARNING / CAUTION! Advises of a hazard that could result in minor physical injury or property damage.
Wear protective gloves.
Wear safety glasses.
CAUTION! Hot surface.
Important information.
Do not smoke while performing a gas leak test. Sparks or flames will cause a fire, explosion, damage to property, serious physical injury, or death.
Never use an open flame to check for gas leaks. Sparks or flames will cause a fire, explosion, damage to property, serious physical injury, or death.
DANGER! Immediately shut off the gas supply and disconnect.

• Additional Safe Operating Practices
• Do not route the hose underneath the drip pan. Maintain proper hose clearance to the bottom of the unit.
• Ensure sear plates are positioned properly according to sear plate installation instructions.
• Burner controls must be off when turning the gas cylinder valve on.
• Do not light burners with the lid closed.
• Do not adjust the cooking grids when operating or hot.
• Do not move the appliance during use.
• Turn off the gas supply at the source after use.
• Do not modify the appliance.
• Maintenance should only be done when the grill is cool.
• Do not spray aerosols in the vicinity of the appliance while it is in operation.
• Do not use or store flammable materials in or near the appliance.
• Keep all electrical supply cords and fuel supply hoses away from all heated surfaces.
• Do not place articles on or against the appliance.
• Clean the grease tray, drip pan, and sear plates regularly to avoid build-up and grease fires.
• Do not allow cold water (rain, sprinkler, hose etc.) to contact the heated grill. An immediate temperature change will chip the porcelain and crack the ceramic burners.
• Do not use a pressure washer to clean any part of the grill.
• Do not locate this grill where it can be exposed to high winds, especially when the wind can come from directly behind the grill.
• Do not operate appliance under any combustible construction.
• Never cover more than 75% of the cooking surface with solid metal.
• This appliance must be kept away from flammable materials while in use.
• Always maintain proper clearance to combustibles 20” (508mm) to rear of unit, 7” (178mm) to sides, and 47” (1200 mm) from above.
• Additional clearance of 24” (610mm) is recommended near vinyl siding or panes of glass.

CAUTION! The hook-up and installation of the gas and hose connection must be performed by a licensed gas fitter, and leak tested before operating the grill.
CAUTION! Ensure the hoses do not contact any high temperature surfaces of the grill.
WARNING! Accessible parts may be very hot. Keep young children away.

locatiNg your outdoor gaS grill
It is important when selecting a location for your gas grill to ensure clearances to adjacent combustibles are met. This appliance is intended for installation on an outdoor patio or in your yard.
‘This appliance shall only be used in an above ground open-air situation with natural ventilation, without stagnant areas, where gas leakage and products of combustion are rapidly dispersed by wind and natural convection.’
Any enclosure in which the appliance is used shall comply with one of the following:
An enclosure with walls on all sides, but at least one permanent opening at ground level and no overhead cover.Within a partial enclosure that includes an overhead cover and no more than two sidewalls.
These sidewalls may be parallel, as in a breezeway, or at right angles to each other.
Within a partial enclosure which includes an overhead cover and more than two walls, the following shall apply:
a) at least 25% of the total wall area is completely open; and.
b) at least 30% of the remaining wall area is open and unrestricted.In the case of balconies, at least 20% of the total of the side, back and front wall areas shall be and remain open and unrestricted.

gaS coNNectioNS
This grill must operate with a gas supply pressure of 2.75 kPa (0.39 psi) for propane. Use a gas pressure regulator and hose supplied by Napoleon; if not included, use a regulator and hose that meet national and regional codes.
The recommended length of the hose is 0.9 m. The hose must never be longer than 1.5 m. Check the hose regularly for rips, melting, or wear. Replace if needed.
Note: The hose should be replaced before the expiry date printed on it.
To a Propane Cylinder
Only use a 9 kg propane cylinder constructed and marked in accordance with the AS/NZS 5601 and local codes. The cylinder connection device must be compatible with the connection for this outdoor appliance.
The propane cylinder must have:

• A shutoff valve with an LCC27 connection. Do not use an adaptor at the cylinder connection.
• A safety relief device
• A collar to protect the valve
• A listed Overfill Protection Device

1. Check the cylinder for dents or rust, and have it inspected by your propane supplier.
2. Ensure the gas regulator hose has no kinks.
3. Do not route the hose in close proximity to the drip pan.
4. Remove the cap or plug from the cylinder fuel valve.
5. Insert the LCC27 regulator connection onto the LCC27 fuel valve. Hand tighten to right. Do not use tools.
6. Ensure the hose does not contact any high temperature surfaces of the grill because it will melt and cause a fire.
7. Leak test all joints prior to operating the grill.
   See “Leak Test”.

WARNING! Periodically check the test date on the gas cylinder to ensure it is within its service life specification. If required, contact an approved testing facility or gas supplier for re-certification or replacement.
WARNING! Follow all specifications and instructions exactly to prevent fire, explosion, property damage, personal injury, or death.
WARNING! Check the hose for evidence of excessive abrasion, melting, cuts or cracks. If the hose is damaged, it must be replaced with an assembly specifically recommended by Napoleon.
WARNING! Do not store a spare gas cylinder below the grill head or side burners.
WARNING! Never use a gas cylinder that is beyond 80% full.

leak teSt
Why and When to Leak Test?
A leak test confirms no gas is escaping after you connect the hose to the gas supply.
Each time the tank is refilled and reinstalled, ensure that there are no leaks in the fitting where the regulator connects to the tank.
Leak test this grill before use, annually, and when any gas components are replaced.
Leak Test Steps

1. Do not smoke while performing the test.
2. Remove all sources of ignition.
3. Turn all burner controls to the off position.
4. Turn the gas supply valve on.
5. Brush a half-and-half solution liquid soap and water onto all joints and connections of the regulator, hose, manifolds, and valves.
6. Bubbles indicate a gas leak.

If you find a leak

1. Tighten any loose joints.
2. If the leak cannot be stopped, immediately shut off the gas supply and disconnect the grill.
3. Have the grill inspected by a certified installer, or dealer.
4. Do not use the grill until the leak has been fixed.

WARNING! Never use an open flame to check for gas leaks. Sparks or flames will cause a fire, explosion, damage to property, serious physical injury, or death.
WARNING! Only use the pressure regulator and hose assembly supplied with the grill, or one in conformity with local codes.

Operation

lightiNg your grill
Is it the very first time? Perform a Burn-off
Remove warming rack and run the main burners on high for 30 minutes. It is normal for the grill to emit an odor the first time it is lit. This odor is caused by the “burn-off” of internal paints and lubricants used in the manufacturing process and will not occur again.
WARNING! Do not operate the rear or side burner while performing a Burn-Off.
Main Burner Lighting

1. Open grill lid.
2. Push and slowly turn any main burner knob counter clockwise to HIGH position until pilot lights. Continue to push down on the control knob until the burner lights and then release.
3. If the pilot does not light – immediately turn the control knob clockwise to the OFF position. Repeat step 2.
4. If the pilot and burner will not light in 5 seconds – turn the control knob clockwise to the OFF position. Wait 5 minutes for gas to dissipate. Repeat steps 2 and 3, or light with a match. (Fig. 1)
   

Lighting with a match

1. Clip the match into the supplied lighting rod.
2. Insert the lit match through the cooking grids and sear plates.
3. While turning the corresponding burner knob to high. (Fig. 2)

BE CAREFUL!
The lid of the grill and the entire firebox can become very hot when in use.

WARNING! Ensure all burner controls are in the OFF position before slowly turning on gas supply valve.
WARNING! Follow the lighting instructions carefully.
WARNING! Make sure the lid of the grill is OPEN while igniting.
WARNING! Do not adjust the cooking grids while the grill is hot, or operating.

GrilliNg iNStructioNS
Main Burner Use

• Preheat the grill before searing food by operating all main burners on high with the lid closed for approximately 10 minutes.
• Food cooked for only a short time such as fish and vegetables can be grilled with the lid open.
• Grilling with the lid closed ensures higher and consistent temperatures that cook meat more evenly and can reduce cooking times.
• The cooking grids can be oiled before preheating to reduce sticking when grilling lean meat such as chicken breast, or pork.
• Food that takes longer than 30 minutes such as roasts can be cooked indirectly with the burner lit opposite the food. See Indirect Grilling.
• Trim excess fat off meat to prevent flare-ups, or reduce the temperature of the grill.
• Flare ups – move food away from the flames and reduce the heat. Leave the lid open.

Direct Grilling
This method is often used for searing, or food cooked for only a short time such as hamburgers, steaks, chicken, or vegetables.
Place food on the cooking grids directly over the heat.
Sear meat first to trap-in the juices and flavor.
Lower the grill temperature to finish cooking to your preference.
Indirect Grilling
This method uses lower temperatures and circulates heat around the food cooking it slowly and evenly. Use this method to cook larger cuts of meat, or food prone to flare-ups such as roast, chicken, or turkey.
Turn one or more burners on and place food on the cooking grid where there is no flame, or burner on.
Grilling at a lower temperature and slower cooking time results in more tender meats. GRILLING PRO TIP!
Use a thermometer to check the internal temperature of meat to ensure it is cooked perfectly.
GRILLING PRO TIP!
Add a Napoleon smoker accessory to your grill to flavor your meat.
WARNING! Regularly clean grease out of the entire unit, including the grease tray and the sear plates, to avoid build-up and grease fires.
WARNING! Do not leave food unattended on any lit burners.

HoW to uSe the rotiSSerie
Assembling Your Rotisserie Kit (if acquired)
Note: Extreme heat will damage the warming rack. Remove it prior to installing the spit rod.

1. Install the rotisserie motor on the side of the grill using the mounting bracket(s). Some models have pre-mounted brackets.
2. Once the bracket has been fastened to the grill, slide the rotisserie motor onto the bracket.
3. Slide the first rotisserie fork just past the middle of the spit rod and tighten into place. Thread the meat onto the spit rod and push the meat into the fork. Slide the second rotisserie fork on the opposite end of the spit rod and push the fork into the meat until secure. Tighten the fork into place.
4. Carefully insert the pointed end of the spit rod into the rotisserie motor and set the opposite end across the hangers. The heavy side of the meat will naturally hang down to balance the load.
5. Slide the stop bushing onto the spit rod until it is past the inside of the hood. This will secure the side to side movement of the spit rod.
6. Tighten the stop bushing and spit rod handle. Place a metal dish under the meat to collect the drippings.

IMPORTANT! Always wear gloves when handling components of the grill. Tips about using the Rotisserie:

• Operate the burners on high until the meat brownsThen reduce the heat keeping the lid closed.
• Use a thermometer to check the internal temperature of the meat.
• Roasts and poultry should brown on the outside and stay tender on the inside.
• Use drippings to baste and make gravy.
• A 3-pound chicken takes approximately 1 ½ hours on medium to high.
• Be mindful of your rotisserie motor capacity. Never overload your equipment.
• Be sure to always set an evenly balanced load on your rotisserie.

How to cook multiple chickens

1. Tie or skewer wings to the body of the chickens.
2. Slide rotisserie fork onto spit rod.
3. Thread first chicken onto spit rod until it is held into place by the rotisserie fork. Tighten.
4. Thread next 2 chickens onto spit rod so all the chickens are close together.
5. Slide second rotisserie fork onto spit rod and push into chicken until all 3 chickens are squeezed together tightly. Tighten.

DID YOU KNOW?
You can remove the cooking grids if they interfere with cooking larger cuts of meat.
WARNING! Disassemble rotisserie components when finished cooking, wash with warm soapy water, and store indoors.
WARNING! Use heat resistant grilling gloves when handling the hot rotisserie components.
WARNING! Disconnect rotisserie plug from the outlet when the grill is not in use.

The grilliNg experieNce checkliSt
Refer to this list every time you grill

• Read Owner’s Manual
  Be sure to have read the owner’s manual and all the safety instructions.

• Clean grease tray
  Always ensure you clean the grease tray prior to grilling to avoid fires and flare-ups.

• Check the hose
  Ensure the grill is off and cool. Check the hose for evidence of excessive abrasions, or cuts. Have the hose replaced before use if the hose is damaged.

• Preheat and clean grids
  Coat the grids with vegetable shortening and preheat your grill to burn off excess residue and prevent sticking. Clean cast iron grids with a brass wire brush and stainless steel grids with a stainless brush. See “Cleaning Instructions”.
  NOTE: Stainless steel cooking grids are corrosion resistant and require less maintenance than cast iron grids.

• Prep are a
  Make sure everything you need while grilling such as your utensils, seasonings, sauces, and dishes are within your reach. Don’t leave your food unattended, or it could burn.

• Flip once and do not peek
  Try not to open the lid and peek too much, or heat will escape and throw your temperature and cooking times off. Flip your food only once, especially steak and chicken.

• Leave space
  Leave some space on the grill and between food, so you have room to move food around if you need to.

• Use a thermometer
  Use a thermometer to ensure food is cooked thoroughly. Follow the appropriate temperatures guidelines for all types of meat, especially poultry.

GRILLING PRO TIP!
Get inspired to create delicious meals from the recipes and grilling techniques at www.napoleon.com and Napoleon’s cookbooks.
GRILLING PRO TIP!
Always preheat the grill before cooking to burn off leftover residue and prevent food from sticking to the grate.
OIL AND FAT SUGGESTION!

• Grapeseed Oil
• Sunflower Oil
• Soybean Oil
• Extra Virgin Olive Oil
• Canola Oil

If not available, select an oil or fat that has a high smoke point. Do not use salted fats like butter or  margarine.

HoW to SeaSoN caSt iroN cookiNg gridS
This procedure MUST be done prior to first use and repeated every 3-4 uses to keep grids looking new.

1. Remove cast iron grids from the grill.
2. Wash grids with warm soapy water and soft cloth. Pat dry and allow grids to completely dry.
3. Apply fat/oil evenly using a silicone brush on both sides.
4. Preheat appliance to 350°F – 400°F (176°C – 204°C).
5. Install cooking grids and cook for 30 minutes.
6. Apply a second even coat of fat/oil on cooking grids, and keep cooking for 30 more minutes.
7. Grids are now seasoned.

NOTE: If rust has formed on the cast iron grids, remove the rust with scouring pad or brass brush and repeat the seasoning process.

Cleaning Instructions

First Time Use

1. Wash grids by hand with water and mild dish soap to remove any residue from the manufacturing process. DO NOT wash in a dishwasher.
2. Rinse thoroughly with hot water and dry completely with a soft cloth to prevent moisture from entering the cast iron.

Cast Iron Grids

• Season your grids to add a protective coating to prevent corrosion See Grilling Tips – How to Season your Cast Iron Cooking Grids.

Stainless Steel Grids

• Stainless steel cooking grids can be cleaned by preheating the grill and using a wire brush to remove residue.
• Stainless steel grids will permanently discolor from regular use because of high temperatures when grilling

Inside of the Grill

1. Remove the cooking grids.
2. Use a brass wire brush to clean loose debris from the sides and underneath the lid.
3. Scrape the sear plates with a putty knife or scraper. Use a wire brush to remove the ash.
4. Remove the sear plates and brush debris from the burners with a wire brush.
5. Sweep debris from inside the grill into the drip pan.
   

Porcelain Enamel
Avoid chipping or scratching the porcelain coat on the sear plates and drip pan, as this might compromise corrosion resistance. Use plastic putty knives or scrappers when cleaning porcelain parts.
WARNING! Always wear protective gloves and safety glasses when cleaning your grill.
WARNING! Accumulated grease is a fire hazard.
WARNING! Cleaning should only be done when the grill is cool to avoid the possibility of burns.
Drip Pan
Every grill head, side burner and drop-in burner have a corresponding drip pan. It is easily accessible through doors or openings.

• Grease and excess drippings collect in the drip pan located beneath the grill and accumulate in the disposable grease tray below the drip pan (if applicable).
• Only use Napoleon approved liners on the drip pan. Never use aluminum foil, sand or any other unapproved material. This can prevent grease from flowing properly.
• Clean frequently to avoid grease build-up – approximately every 4-5 uses.

Cleaning steps:

1. Slide the drip pan from the grill to access the disposable grease tray or to clean the drip pan.
2. Scrape the drip pan out with a putty knife or scraper. (Plastic)
3. Replace the disposable grease tray every 2-4 weeks depending on grill usage (if applicable).
4. See your Napoleon Grill dealer for supplies.

Control Panel
ONLY use warm soapy water.
Text is printed directly on the control panel and will gradually rub off if abrasive or stainless steel cleaners are used.
Proper cleaning of the control panel will ensure the text remains dark and legible.
Aluminum Castings
Clean with warm soapy water.
Aluminum doesn’t rust, but high temperatures and weathering can cause oxidization on the surface of the castings that look like white spots.
See “Maintenance Instructions” for more information on how to prevent oxidized aluminum.
Outside Grill Surface

• Only use a non-abrasive cleaner. Abrasive cleaners or steel wool will scratch the finish.
• Always wipe in the direction of the grain.
• Handle porcelain enamel components with care.
• The baked-on enamel finish is glass-like and will chip if struck.
• Stainless steel parts discolor overtime when heated and will turn a golden or brown hue. This is normal and won’t affect the performance of the grill.

WARNING! Ensure all burners are turned off and grill is cool before cleaning. Do not use oven cleaner to clean any part of the grill. Do not put cooking grids or any other parts of the grill in a self-cleaning oven to clean. Clean the grill in an area where cleaning solution won’t harm decks, lawns, or patios.
WARNING! Barbecue sauce and salt can be corrosive and will cause rapid deterioration of the grill components unless cleaned regularly.
Insect Screen and Burner Ports
Spiders and insects are attracted to small enclosed spaces. Napoleon has equipped the burner with an insect screen on the air shutter. This reduces the likelihood of insects building nests inside the burner, but doesn’t eliminate the problem. A nest or web can cause the burner flame to burn a soft yellow or orange and cause a fire or flashback at the air shutter underneath the control panel.

1. Remove the screw (s) that attaches the burner to the back wall of the grill. Slide the burner back and upwards to remove.
2. Use a flexible venturi tube brush to clean the inside of the burner.
3. Shake loose debris from the burner through the gas inlet.
4. Check the burner ports and valve orifices for blockages: burner ports can close over time because of cooking debris and corrosion.
5. Use an opened paper clip, or the supplied port maintenance bit to clean burner ports.
6. Drill out blocked ports using the supplied drill bit in a small cordless drill: this can be done with the burner attached to the grill, but it’s easier if removed from the grill.
7. Do not flex the drill bit when drilling the ports because the drill bit will break.
8. This drill bit is for burner ports NOT for brass orifices that regulate the gas flow to the burner.
9. Do not enlarge the holes
10. Ensure the insect screen is clean, tight, and free of any lint or other debris.
11. Reverse the procedure to reinstall the burner.
12. Ensure the valve enters the burner when installing.
13. Replace sear plate mount and tighten screws to complete re-installation.

SAFETY FIRST!
Always wear protective gloves and safety glasses when servicing your grill.
WARNING! It is very important the valve/orifice enters the burner tube when reinstalling the burner after cleaning and before lighting your grill, or a fire or explosion could occur.
WARNING! Avoid unprotected contact with hot surfaces.
WARNING! Do not use abrasive cleaners or steel wool on any painted, porcelain, or stainless steel parts of your grill because it will scratch the finish.

Maintenance Instructions

RECOMMENDATIONS
This grill should be thoroughly inspected and serviced annually by a qualified service person.

• Do not obstruct the flow of ventilation and combustion air.
• Keep the cylinder enclosure ventilation openings located on the side of the cart or enclosure and front and back of the bottom shelf clear from debris.

WARNING! Keep the grill away from combustible materials, gasoline, and other flammable vapors and liquids.
CombuStioN iN air adjuStmeNt

IMPORTANT! This must be done by a qualified gas installer.

• The air shutter is factory set and should not require adjusting under normal conditions. Adjustments might be required under extreme field conditions.
• The flames of the air shutter will be dark blue, tipped with light blue and occasionally yellow when adjusted correctly.
• Too little air flow to the burner will produce soot and lazy yellow flames.
• Too much air flow to the burner will cause flames to lift erratically and cause igniting difficulties.
  

Adjusting the Air Shutter

1. Remove cooking grids and sear plates. Leave lid open.
2. You may have to open the cabinet door or remove the top drawer (if equipped) to access the air shutter screw located at the mouth of the burner.
3. Remove the back cover to adjust rear tube burner air shutter.
4. Loosen air shutter lock screw and open or close air shutter as required. (Fig. 1)
5. Light the burners on high.
6. Visually inspect burner flames.
7. Turn burners off, tighten locking screws, and replace removed parts when shutters are set correctly.
8. Ensure insect screens are installed.

StaiNleSS iN harSh eNviroNmeNtS
Stainless steel oxidizes or stains in the presence of chlorides and sulfides, especially in coastal regions, warm and highly humid areas, and around pools and hot tubs. These stains look like rust, but they can be easily removed or prevented. Wash stainless and chrome surfaces every 3-4 weeks. Clean with warm soapy water.
Burner Maintenance

• Extreme heat and a corrosive environment can cause surface corrosion to occur even though the burner is made from heavy wall 304 stainless steel.

IMPORTANT! Damage resulting from by failure to follow these instructions is NOT covered by your grill warranty.
Clearance Ventilation of hot air

•  Hot air must have a way to escape the grill for the burners to function properly.
• The burners can become deprived of oxygen if the hot air is not allowed to escape causing them to back-flash. The ceramic can crack if this occurs repeatedly.

SAFETY FIRST!
Never cover more than 75% of any main or side burner cooking surface with any solid metal (e.g. griddles or pans) WARNING! Turn off gas at the source and disconnect the unit before servicing.
WARNING! Maintenance should only be done when the grill is cool to avoid the possibility of burns.
WARNING! A leak test must be performed annually and when any component of the gas train is replaced, or when the smell of gas is present.

Troubleshooting

Lighting Problems

• Burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.

Main Burner

bristle brush.
Dirty or corroded cross light brackets.| Clean or replace as required.

Noises and Flare-ups

• Humming regulator.
• Excessive flare-ups and uneven heat.

internal vibrations in the regulator and doesn’t affect the performance or safety of the grill. Humming regulators WILL NOT be replaced.
The cylinder valve was opened too quickly.| Open cylinder valve slowly
Sear plates installed incorrectly.| Ensure sear plates are installed with holes towards the front, and the slots on the bottom. See Assembly Instructions Guide.
Improper heating.| Preheat grill with all main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip pan.| Clean sear plates and drip pan regularly. Do not line pan with aluminum foil. Refer to “Cleaning Instructions”.

WE WANT TO HELP!
Napoleon is here to ensure your grilling experience is memorable. Contact us if you require additional help.
REGISTER YOUR GRILL!
Register your grill! Go to Napoleon.com or your Assembly Guide for replacement parts instructions.
Gas Flow

• Low heat or low flame when valve is turned to high.
• Burners burn with yellow flame, accompanied by the smell of gas.
• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
• Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.

carefully. All gas valves must be in the OFF position when the tank valve is turned on. Turn tank on slowly to allow pressure to equalize. See Operation – “Lighting Instructions”.
Improper preheating.| Preheat grill with both main burners on high for 10 to 15 minutes.
Possible spider web or other debris.| Thoroughly clean nest or webs out of your burner orifice by removing it and following instructions in this manual.
See “Leak Test”.
Improper air shutter adjustment.| Open or close air shutter slightly according to this manual. See “Maintenance Instructions”.
IMPORTANT! This must be done by a qualified gas installer.
Lack of gas| Check gas level in propane cylinder.
Supply hose is pinched.| Reposition supply hose as necessary.
Propane regulator in low flow state.| Turn the burners off and close the tank valve, wait 5 minutes before fully re-opening the valve, allow a few seconds for the pressure to equalize before following the Lighting Instructions to start the grill. Ensure igniting procedure is followed carefully every time you cook. All gas valves must be OFF when the tank valve is turned on. Always open the tank valve slowly.

Peeling Paint

• Paint appears to be peeling inside lid or hood.

lid and hood is porcelain or stainless steel and will not peel.  The peeling is caused by hardened grease, which dries into paint-like shards, that flake off. Regular cleaning will prevent this. See “Cleaning instructions”.

Warranty

NAPOLEON 10 YEAR WARRANTY
For FREESTYLE ® Models

Napoleon products are designed with superior components and materials and are assembled by trained craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test-fi red at a quality test station. This grill has been thoroughly inspected by a qualified technician before packaging and shipping to ensure that you, the customer, receive the quality product you expect from Napoleon.
Thank you for purchasing a Napoleon product. Napoleon (Wolf Steel Ltd, Barrie, ON, Canada) warrants that the components in your new Napoleon product will be free from defects in material and workmanship from the date of purchase, for a period of 10 years.
Hood …………………………………………………………………………………… 10 Years
Porcelain Enamel Lid ………………………………………………………….. 10 Years
Aluminum Castings …………………………………………………………. 10 Years
Stainless Steel Tube Burners …………………………………………….. 10 Years
Porcelain Enamel Sear Plates ……………………………………………….. 10 Years
Porcelain Enamel Cast Iron Grids ………………………………………… 10 Years
Infrared Side Burner ………………………………………………………….. 10 Years
All Other Parts ………………………………………………………………….. 10 Years
CONDITIONS AND LIMITATIONS:
This voluntary warranty creates a 10 year warranty period, for products purchased through an authorized Napoleon dealer, and entitles the original purchaser (or gift recipient in the case where a new product is given as a gift) to the specified coverage in respect of any component replaced within the warranty period, either by Napoleon or an authorized Napoleon dealer, to replace a component of such product that has failed in normal private use as a result of a manufacturing defect. This warranty does not cover accessories or bonus items.
For greater certainty, “normal private use” of a product means that the product: has been installed (where applicable) by a licensed, authorized service technician or contractor, in accordance with the installation instructions included with the product and all local and national building and fire codes; has been properly cleaned and maintained according the to the instructions; and has not been used as a communal amenity or in a commercial application. In the case of use in communal or commercial applications (where approved), the warranty is reduced to a period of two (2) years.
Similarly, “failure” does not include: damage caused by over-fi ring, blow outs caused by environmental conditions such as strong winds or inadequate ventilation, scratches, dents, corrosion, deterioration of painted and plated finishes, discoloration caused by heat, abrasive or chemical cleaners or UV exposure, chipping of porcelain enameled parts, or damages caused by misuse, accident, hail, grease fires, lack of cleaning and maintenance, hostile environments such as salt or chlorine, alterations, abuse, neglect or parts installed from other manufacturers. If you live in a coastal area, or have your product located near a pool or hot tub, maintenance includes regular washing and rinsing of the exterior surfaces as outlined in the accompanying owner’s manual, in order to prevent surface corrosion. Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided. Parts replaced under this warranty are warranted only for the balance of the above mentioned original ten (10) year warranty period.
The replacement component is the sole responsibility of Napoleon defined by this warranty; in no event will Napoleon be responsible for installation, labor or any other costs or expenses related to the re-installation of a warranted part, for any incidental, consequential or indirect damages, or for any handling and transportation charges or export duties.
The use and/or installation of parts on your Napoleon product that are not genuine Napoleon parts will void this warranty, and any damages that result hereby are not covered by this warranty. Any conversion of a gas grill not authorized by Napoleon and performed by a Napoleon authorized service technician will void this warranty.
NAPOLEON – CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS

Napoleon products are protected by one or more U.S. and Canadian and/or foreign patents or patents pending.
24 Napoleon Road, Barrie, Ontario, L4M 0G8, Canada
www.napoleon.com
grills@napoleon.com

Napoleon.com 
Freestyle® Series Grills

References

• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling
• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling

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