V I V O DESK-V122EB Electric Dual Motor Desk Frame Controller Instruction Manual
- June 12, 2024
- V I V O
Table of Contents
Electric Dual Motor Desk Frame
Controller
Instruction Manual
SKU: DESK-V122EB/EW
DESK-V122EB Electric Dual Motor Desk Frame Controller
Scan the QR code with your mobile device or follow the link for helpful videos and specifications related to this product.
https://vivo-us.com/products/desk-v122eb
GET IN TOUCH | Monday-Friday from 7:00am-7:00pm CST
help@vivo-us.com| www.vivo-us.com
Chat live with an agent!| 309-278-5303
WARNING!
If you do not understand these directions, or if you have any doubts about the
safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts.
Improper installation may cause damage or serious injury. Do not use this
product for any purpose that is not explicitly specified in this manual and do
not exceed weight capacity. We cannot be liable for damage or injury caused by
improper mounting, incorrect assembly, or inappropriate use.
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND
ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
- DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
- DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
- NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
- NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
- ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
- OUTDOOR USE IS PROHIBITED.
OPERATING CONTROL PANEL
OPERATING INSTRUCTIONS: When the system is powered on, the existing desktop
height will appear on the control panel. *PLEASE NOTE: The controller features
an internal gyroscope sensor and MUST be attached to the desk to operate
properly.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, press the “S” button
until the LED screen flashes, then press “1”, “2”, or “3” within six seconds
to store the current height in memory. Each number can store a different
height. Once in memory, you can recall any of the three height settings by
pressing the corresponding button. Touching any button will stop the automatic
adjustment.
Function Mode
Press and hold the “S” button for 3 seconds, or until “S – -” begins flashing
on the display. Press “S” again to enter Function mode. Within function mode,
use the up and down buttons to scroll through settings, and use the “S” button
to select options. If no action is taken for 20 seconds, the desk will return
to operating mode.
- Change Displayed Unit (Un): Press the up or down buttons until the display shows “Un”, and press “S” to select. Press up or down to select “SI” (metric) or “In” (imperial). Press “S” to save the setting.
- Change Brightness (br): Press the up or down buttons until the display shows “br”, and press “S” to select. Press up or down to select Low (L), Normal (n) or High (H) brightness. Press “S” to save the setting.
- Collision Force Detection (CF): Press the up or down buttons until the display shows “CF”, and press “S” to select. Press up or down to select “OFF”, Low (L), Normal (n) or Heavy (H) collision force detection. Hold “S” for 2 seconds to save the setting.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the
fully lowered position.
Press and hold the down arrow for 5 seconds or until “rES” is displayed to
enter reset mode. The desk will move down to the lowest possible height and
then move back up slightly. The desk will then return to operating mode.
USB CHARGING
USB-A and USB-C device charging is available on the side of the control panel.
- USB-A Output: 5V/2A
- USB-C Output: 5V/2A
TROUBLESHOOTING
*PLEASE NOTE: The controller has a gyroscope sensor and MUST be fixed to the desk for correct operation.
| Error Code | Description/Resolution |
|---|---|
| HOT | Heat Warning: Warning will show when motor has been in continuous use for |
2 minutes.
Allow desk to rest for at least 18 minutes before adjusting height again.
E10| Motor Connection Error: Indicates the motor sense cannot be detected.
Disconnect desk power and cable from controller. Then reconnect the cables
and restore power.
Error should clear.
E20| Desk Overload: Desk load is too heavy for motor to operate. Unplug desk
for 10 seconds, remove heavy items, reconnect to power, and try again.
E02| Rebound Protection: Code appears when collision has occurred. Desk will
automatically move back 4cm after collision. Check for collision and clear if
needed. Follow Reset instructions.
E31| Under-Voltage: Voltage is less than required. Unplug desk, check
connections between desk and controller, and reconnect power. Error should
clear when connections are made successfully. Will clear automatically when
line power is corrected.
E32| Over-Voltage: Voltage is more than required. Unplug desk, check
connections between desk and controller, and reconnect power. Error should
clear when connections are made successfully. Will clear automatically when
line power is corrected.
E60| Uneven Desk Leg Height: Desk legs are uneven. Power off desk and ensure
legs are even with each other. If not level, power desk back on and perform
reset process.
NOTES
- Self-protection function: The unit will enter a protective mode should the system operate continuously in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 18 minutes.
- Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.
Open Monday – Friday 7:00am – 7:00pm CST,
our dedicated support team can offer immediate assistance with rapid response
times. If any parts are received damaged or defective, please contact us. We
are happy to replace parts to ensure you have a fully functioning product.
309-278-5303| AVG. RESOLUTION TIME
(within office hrs): 5M 4S
---|---
www.vivo-us.com
Chat live with an agent!| AVG. RESOLUTION TIME (within office hrs): < 15 M
help@vivo-us.com| AVG. RESPONSE TIME (within office
hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
References
- Register a .US.COM domain today!
- VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
- Electric Dual Motor Desk Frame with Memory Controller – VIVO - desk solutions, screen mounting, and more