HYENA E-BIKE BS-A500 PowerPack Carrier Rack Battery 500Wh Instruction Manual

Product Manual
BS-A500 Original Instruction
Version 230424
Copyright © 2023 HYENA INC. All Right Reserved.

Introduction

This manual is intended primarily for the trained technician to install, disassemble, or maintain the Hyena e-bike system only. Please read all the safety warnings and instructions carefully. Failure to follow the warnings and instructions may result in death or severe injuries. Save this manual for future reference.

Product Features

Product Description
BS-A500 semi-in-tube battery offers a solution for customers looking to integrate the battery within the frame.
Its semi-in-tube design concealed the battery in the bike’s downtube, not only helps prevent damage during drops or a crash, but it also makes battery swaps easier than the complete in-frame batteries, and keep the bike outward appearance in elegance.
Parts Description

Battery charge indicator: LED Indicator shows ROSC when pressing the indication button and shall last for 3 seconds.

• The LED colors only present voltage; you can identify the approximate segment of the battery charge level and check the HMI or app for the precise battery charge percentage.

Product Dimension

Pin Definition

Controller Communication

Technical Data

Function

Rated voltage| 36V
Typical rated capacity| 13.8Ah
Typical energy content| 496.8Wh
Cut off voltage| < 28.0V±0.3V
Charging mode| CC-CV (constant current – constant voltage)
Charge full voltage| 42.0V±0.3V
Charge Current| Typical: 2A±0.2A
Maximum: 4A±0.2A
Max discharge current| 15A
Weight| 2.58kg
Waterproof level| IPX4
Characteristic
Protocol| CAN 2.0B
Cell type| 18650
Serial-parallel| 10S4P
Operating temperature| 1.5C discharge
Storage temperature| -20℃ to +50℃ (14℉ to 122℉) 80%RH (<1 month)
-20℃ to +40℃ (14℉ to 104℉) 80%RH (<3 month)
-20℃ to +20℃ (14℉ to 68℉) 80%RH (<12 month)
Percentage of recoverable capacity
= 80%
Charging temperature| 0℃ to +45℃ (32℉ to 113℉) 80%RH
Charging time (approx.)| 2A charger – 7h
4A charger – 3h30min
Mounting Parameter
Mounting position| In frame tube
Dimension| L430, W68, H74 mm
Certification
EN 15194:2017 (Annex C)| Yes
UL 2271| Yes
UN 38.3| Yes
IEC 62133| Yes

Mounting

Tool List
Phillips screwdriver

Accessory List

holder)

Mounting Instructions

• Use the proper bicycle tools during the installation or removal process.
• Carefully install this product is necessary, do not strike it with any tool such as a hammer or wrenches.
• CAUTION! Please strictly follow these steps for assembly; otherwise, an incorrect assembly may cause permanent damage.
• NOTE: The bike image seen in the manual may be different from the actual bike, but will be enough to help you understand related instructions. The battery and holder can be also installed upside down to suit different frame designs.

Battery Discharge Holder Installation

Insert the bottom plate of the holder.Insert the side plate (non-discharge end).Take and secure two Phillips screws to the side plate.Screw the side plate to the bottom plate.Insert the battery lock.Insert the key through the keyhole on the frame.Connect the cable of the side plate (discharge end) to the e-bike controller, then insert the side plate.Screw the side plate and lock together.Screw the side plate to the frame.![HYENA E BIKE BS 500 PowerPack Carrier Rack Battery 500Wh

• Installation 9](https://manuals.plus/wp-content/uploads/2023/07/HYENA-E -BIKE-BS-500-PowerPack-Carrier-Rack-Battery-500Wh-Installation-9.jpg)Screw the side plate to the bottom plate.
  Battery Installation
  Insert the battery from the non-discharge end first, then put the other end in.Complete the installation by push the battery to the end till you hear the click.
  Remove the Battery
  Insert the key.Turn the key and lift the battery from the lock end.

Take the battery out.

Operation

Operation Instructions
WARNING! Only charge the battery by following all safety descriptions. Also, please read and follow the instructions for using the battery charger.
CAUTION! The battery packs are partially charged and set to sleep mode before they are shipped; in order to wake up the battery and ensure it has full and sufficient power, please charge your battery pack before using it for the first time.

• All Hyena chargers only use genuine Hyena batteries and battery packs, or battery packs approved for use with your e-bike by the manufacturer, and purchase only from reliable sources.

• Use of uncertified battery packs may result in death or severe injuries.

• Charging is restricted to certified Hyena lithium battery packs. The battery pack voltage must comply with the charger output voltage; otherwise, it might result in risks of explosions or fires.
  CAUTION! Charge the battery indoors to avoid exposure to rain or wind. Do NOT use outdoors or in environments with high humidity.
  WARNING! Be sure to hold the power plug steady instead of holding the cord when connecting or disconnecting from the electrical outlet. Failure to do so may cause a fire or electric shock.

• If the following symptoms are observed, stop using the device and contact the place of purchase. A fire or electric shock may be caused:
  – If heat or acrid-smelling smoke is coming out from the power plug.
  – There may be a bad connection inside the power plug.

• Do NOT place the battery charger on the floor or in other dusty places when using it.

• Place the battery charger on a stable surface such as a table when using it.

• Do NOT place any objects on the battery charger or cable. Please do NOT place a cover on it either.

• Do NOT apply excessive tension to the cables and charging plugs.

• Do NOT touch the metallic parts of the device or the power plug on the AC adapter or other parts when the charger is wet. Electric shocks may occur.

• Use only a 100-240 V AC electrical outlet, do NOT overload the electrical outlet with appliances beyond its rated capacity.

• If the electrical outlet is overloaded by connecting too many appliances using adapters, overheating may result in a fire.

• Do NOT damage the power cord or power plug. (Do NOT damage, process, forcibly bend, twist or pull them, bring them near hot objects, place heavy objects on them or bundle them tightly together.) If they are used while damaged, fire, electric shocks, or short-circuits may occur.

• Do NOT use the battery charger with commerciallyavailable electrical transformers designed for overseas use (travel converters). They may damage the battery charger.

• When charging the battery, do NOT move the bicycle. The battery charger’s power plug may come loose and not be fully inserted into the electrical outlet, resulting in a fire risk.

• When charging the battery, be careful not to trip over the charger cord. This may lead to injury or cause the bicycle to fall over, damaging the components.
  CAUTION! According to ECP, when the battery is in overcharged/over- discharged conditions, the battery will automatically disconnect the circuit for safety protection.

Charging Instructions

• Check your battery pack before using it for the first time. First, you must turn on the battery pack; if the charging LED does not light up, it means that this battery pack might be damaged.
• Make sure to charge the battery pack fully before using it for the first time.
• Do NOT place any items 50cm (19.69 inches) around the battery when charging. Make sure the battery and the charger are on a fireproof surface.
•  Do NOT leave batteries in the charger for more than 24 hours. Contact your local bicycle dealer for assistance if the charging cannot complete in 24 hours.
• The battery pack can be charged under any power mode; interrupting the charging process will not damage the battery pack.
  CAUTION! The battery packs are partially charged before they are shipped; in order to ensure that the battery has full and sufficient power, please charge your battery pack fully before using it for the first time.
  CAUTION! For battery health and safety reasons, the e-bike battery will automatically turn into sleep mode if its charge is below 70% and has not been used for over 72 hours. Please charge the battery again to wake up the battery.

Charging

• Plug the charger’s plug into an outlet (100-240V), using the appropriate plug for the country’s standards.
• Uncover the charging socket on the battery, then connect the charging plug to the charging socket on the battery.
• When charging is complete, disconnect the charging plug from the battery socket.
• Unplug the charger from the wall socket.
• Make sure to close the charging port cap after charging. If foreign matter, such as dirt or dust, adheres to the charging port, there is a risk that the charging plug will not fit into the charging port.
• If the battery has become empty, charge it as soon as possible. If the battery is left uncharged, it may cause the battery to deteriorate and become unusable.
  CAUTION! When possible, you should charge the battery in an area with a smoke detector or ensure someone is taking care of the battery during the charging process.
  CAUTION! Do NOT place the battery charger at locations that are easily accessible to children.

Charge the Battery Pack Before and After Storage

• When you do not use the battery pack of the e-bike for extended periods, charging the battery to 30-60% will be the optimum storage condition.
• Confirm the charge status again after six months; if the remaining power of the battery pack is less than 30%, charge it again to between 30-60%.
  CAUTION! If the battery is stored under the condition of lacking power, the battery pack may be damaged, and the power storage capacity of the battery pack itself will also be affected significantly.

Safety Instructions

Instructions Pertaining To A Risk Of Fire, lectric Shock, Or Injury To Persons
WARNING! When using the BS-A500 e-bike battery, basic precautions should always be followed, including the following:

• Read all the instructions before using the product.
• To reduce the risk of injury, close supervision is necessary when the product is used near children.
• Do NOT put fingers or hands into the product.
• Do NOT use this product if the flexible power cord or output cable is frayed, has broken insulation, or any other signs of damage.
• All the component leads shall use original Hyena components.
• This product is not intended to be used at ambient temperatures less than -10°C (14°F) or above ambient temperatures of 60°C (140°F).
• Do NOT immerse the product or any e-system component in water. The penetration of water into the charger could cause an electric shock.
• Do NOT place the product or any e-system component near fire or heat.
• Always turn off the e-bike system and remove the battery before installing, disassembling, or modifying any components on the e-bike.

Important Notice

• This product manual is intended primarily for the trained technician to install, disassemble or maintain the e-bike.
• Users not professionally trained for bicycle assembly should not attempt to install, disassemble or modify the components themselves.
• All Hyena e-system manuals and technical documents are accessible online at “www.hyena-ebike.com”.
• The term “battery” is used in these instructions to mean all original Hyena e-bike batteries.
• Read and observe the safety warnings and directions contained in all the Hyena e-bike system operating instructions and in the operating instructions of your e-bike.

Grounding Instructions

• The whole charging behavior must be kept grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded in accordance with all local codes ordinances.
  WARNING! Improper connection of the equipment grounding conductor is able to result in a risk of electric shock. Check with a qualified electrician if you are in doubt as to whether the product is properly grounded.

• Do NOT modify the plug provided with the product – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

Moving and Storage Instructions

• When possible, keep the product and all e-system components in their original package and keep tools or other metal objects away from them while storage and moving.
• If you did not keep the original packaging, they can be packed in solid cartons with proper packing materials such as bubble wrap or soft cloth, and label the cartons Fragile.
• Do NOT bundle the charger cables.
• Do NOT hold the battery charger by the cables when carrying it.
• To prevent the cable from being damaged, avoid wrapping it around the main body during storage.
• Do NOT store the product at ambient temperatures less than -20°C (-4°F) or above ambient temperatures of 50°C (122°F). For long-term storage temperature, refer to page 4.
• Cover the product to prevent sunlight damage if you keep it stored at any place for more than a week.
• Store the product on a fireproof surface without contact with water, heat, or sand.
• Do NOT place any heavy item on the product or any e-bike system component.
• Do NOT place the product or any e-system component in the car trunk for more than one day.
• Do NOT load or move the product in the rain whenever possible, and make sure it has no moisture or mildew before loading it.
• Do NOT drop the product from more than 30cm (11.81 inches) height.
• Periodically check the battery charger and adapter, particularly the cord, plug, and case, for any damage. If the battery charger or adapter is broken, do NOT use it until it has been repaired by the place of purchase or a distributor.

Maintenance

• When performing cleaning, disconnect the power plug from the electrical outlet and the charging plug from the battery. If this is not observed an electric shock may occur.
• Do NOT clean the product or any e-system component with any detergent or organic solvent. Only clean the product with a water-dampened soft cloth.
• Do NOT clean the product or any e-system component with pressured water.

Product Warning Label
On the product warning label at the bottom of the charger, you can find simple descriptions of safety warnings in different languages; the content will include the following items:

• Please read the user manual before use.
• Store the battery in a cool, dry, and safe place with good air circulation.
• Keep the battery out of reach of children.
• Keep the battery away from any metal objects and avoid any mechanical impacts on the battery.
• Charge the battery with a certified authentic charger.
• Contact certified dealers in case of any malfunction of the battery.
• Do not open the battery by yourself or by the noncertified dealer.
• The battery must be recharged at least every three months to ensure the best performance and longest lifetime while not in use.
• Dispose of the used battery according to local ordinances and/or regulations.

** ‘TEMPERATURE RAMIE
Charging Temperature
32°F — 113°F / 0°0C — 45°C
Discharging Temperature
14°F — 140°F / -10°C — 60°C
Storage Temperature
-4°F — 77°F / -20°C — 25°C
WARNING**

1. Please read the user manual before use.
2. Store the battery in a cool, dry and safe place with a good air circulation
3. Keep the battery out of reach of children. 4 ft.”’.
4. Keep the battery away from any metal objects and avoid any mechanical Impacts on the battery.
5. Charge the battery with certified authentic charger.
6. Contact certified dealers in case of any malfunction of the battery.
7. Do not open the battery by yoursed or by non-certified dealer.
8. The battery must be recharged at least every three months to ensure the best performance and longest life time while not M use.
9. Dispose the used battery according to local ordinances and/or regulations.

Disposal

• In accordance with Directive 2012/19/EU and Directive 2006/66/EC respectively, electronic devices that are no longer usable and defective/drained batteries must be collected separately and recycled in an environmentally friendly manner.
  **** This symbol is only valid within the European Union. Follow local regulations when disposing of used batteries. If you are not sure, consult the place of purchase or a bicycle dealer

• The e-system drive unit including the motor, controller, battery, speed sensor, HMI, accessories, and packaging should be disposed of in an environmentally correct manner.

• Do NOT dispose of e-bikes and their components with household waste.

Designed by Hyena Inc.
Assembled in Taiwan
UN38.3 IEC62133 IS013849 SAVE THESE INSTRUCTIONS
Hyena Inc.
Tel: +886 4 23598810
Fax: +886 4 23598610
www.hyena-ebike.com
Address: No.25, Jingke N. Rd., Nantun Dist., Taichung City 408, Taiwan (R.O.C.)

References

• Hyena E-bike Systems | Comprehensive Solutions for E-Bikes

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