RENAULT E-Tech 100 Percent Electric Warranty User Manual
- June 12, 2024
- RENAULT
Table of Contents
RENAULT E-TECH 100% ELECTRIC WARRANTY
TERMS AND CONDITIONS
E-Tech 100 Percent Electric Warranty
All Models Ordered and Registered from 1st January 2023
The RENAULT Dealer Network (“Renault NETWORK”) offers:
- Technicians, specially trained in the maintenance and servicing of your E-Tech electric Vehicle
- Diagnostic equipment integrating the latest technology both for fault finding as well as repairs
- Original equipment spare parts guaranteed by the manufacturer assuring you quality and reliability
- A comprehensive European and UK network (see Geographic Coverage below)
Note: Your statutory rights are not affected by the terms of this Warranty Some items and parts are subject to further age and mileage restrictions (see table 1.2).
SUMMARY OF COVER
Renault Table 1.1 Summary Warranty Period (from date of first registration) and Mileage Limitations Warranty
Renault (Base) Vehicle Warranty
All non LCV models| Unlimited for first 2 years, then limited to a total of
100,000 miles or 3 years, whichever comes first.
LCV models| Unlimited for first 2 years, then limited to a total of 100,000
miles or 3 years, whichever comes first.
Renault Electric Powertrain Warranty
All non LCV models| Limited to a total of 100,000 miles or 4 years, whichever
comes first.
Kangoo E-Tech 33 kWh and Master E-Tech 33 kWh electric| Limited to a total of
100,000 miles or 4 years, whichever comes first.
Kangoo E-Tech 44 kWh and Master E-Tech 52 kWh electric| Limited to a total of
100,000 miles or 3 years, whichever comes first.
Renault Traction Battery Warranty| Battery Capacity
Zoe E-Tech and Mégane E-Tech electric| Limited to a total of 100,000 miles or
8 years, whichever comes first.| 70%
Kangoo E-Tech 33 kWh and Master E-Tech 33 kWh electric| Limited to a total of
62,000 miles or 5 years, whichever comes first.| 70%
Kangoo E-Tech 44 kWh and Master E-Tech 52 kWh electric| Limited to a total of
100,000 miles or 8 years, whichever comes first.| 70%
Renault Anti-Corrosion Warranty
All Models (Except Master)| Limited to a total of 12 years. No mileage
limitation applicable.
Master| Limited to a total of 6 years. No mileage limitation applicable.
Renault Paintwork Warranty
All Models| Limited to a total of 3 years. No mileage limitation applicable.
Table 1.2 Renault Limitations (all models, cars and LCV)
Age from first registration/Mileage, whichever comes first| Item
6 months/6,000 miles| Wiper Blades front and rear
12 months/12,000 miles| Bulbs (headlamps/indicators/brake lights)
24 months/6,000 miles| Brake pads front and rear
24 months/12,000 miles| Shock Absorbers/Brake Discs/Drums
24 months/24,000 miles| Clutch Disc
**** 36 months/60,000 miles| 12V Batteries Interior (dashboard, steering
wheel, trims, seats, Bluetooth system) Notwithstanding the standard Renault
corrosion warranty, the following Body parts and panels: the body, subframe,
sealing, bumper, windows, badges)
Renault Services The Renault New Vehicle Warranty
Duration of the Warranty
Your new vehicle (the “Vehicle”) is protected by this RENAULT New Vehicle
Warranty (the “Warranty” provided by Renault UK Ltd). This means the Vehicle
is guaranteed on the terms and conditions set out in the Warranty against any
defect relating to material, fitting or manufacturing fault under the
Warranty for a period of 24 months, without limitation of mileage, from the
date your Vehicle is first registered (the “Registration Date”) to you (the
“Customer”) as shown on the Warranty & Service Sheet given to you when you
take delivery of the Vehicle. In addition, the Warranty will run from the 25th
month to the 36th month after the Registration Date or until your new Vehicle
has been driven 100,000 miles, whichever comes first. Any mileage covered by
the Vehicle prior to the Registration Date will be included in this mileage
limit figure.
Geographic Coverage
The Warranty applies to any Vehicle sold new in the United Kingdom as long as
it remains registered in one of the following European countries:
UNITED KINGDOM – ANDORRA – AUSTRIA – BELGIUM – BULGARIA – CROATIA – CYPRUS –
DENMARK – ESTONIA – FINLAND – FRANCE – GERMANY – HUNGARY – ICELAND – IRELAND –
ITALY – LATVIA – LICHTENSTEIN – LITHUANIA – LUXEMBOURG – MALTA – MONACO –
NORWAY – NETHERLANDS – POLAND – PORTUGAL – ROMANIA – SAN MARINO – SLOVAKIA –
SLOVENIA – SPAIN – SWEDEN – SWITZERLAND If the Vehicle is registered in one
of the countries inside the geographic zone (detailed above) other than the
United Kingdom, the Warranty of the country of first registration will be
applicable. If a Vehicle is likely to be principally used or registered
outside the geographic zone detailed above, the Customer cannot benefit from
the Warranty and the Warranty will be invalid. Please contact your nearest
RENAULT Dealer for advice in these circumstances.
Servicing
The Vehicle must be serviced according to approved RENAULT standards as
described to the Customer in the Driver’s Handbook or Vehicles service sheet
in order not to risk invalidating the Warranty should an incident be due to
the lack of or quality of servicing.
– The warranty and service sheet sets out the approved Renault maintenance
standards, service intervals and recommended oil grade (including viscosity,
specification and quantity) for your Vehicle (the “Warranty and Service
Sheet”). The Warranty and Service Sheet is, provided to you during the vehicle
handover and/or is available from your Renault Dealer or Renault Customer
Services.
– The Vehicle must be serviced in accordance with the Driver’s Handbook,
Warranty and Service Sheet and within a maximum of 1,000 miles / 28 Days
(whichever comes first) of Renault’s recommended service intervals, as
described in the Warranty and Service Sheet. Failure to do so may void the
Warranty.
Scope
Benefits to the Customer:
– This Warranty covers the cost of repair or replacement of defective parts to
repair a material, assembly or manufacturing defect recognised by the
manufacturer when carried out by a member of the authorised RENAULT Network.
It also covers consequential damage to the Vehicle resulting from the
principal defect. It is up to RENAULT, in consultation with the relevant
RENAULT Network member, to decide whether it is appropriate in the
circumstances to repair or replace any faulty part.
– The Vehicle includes the base Vehicle and Electric Powertrain, excluding the
Traction Battery.
Renault Powertrain Warranty
– The Renault Powertrain Warranty forms part of the Warranty and is subject to
the same terms and conditions as the Warranty except that the additional
conditions detailed herein also apply.
– In addition, the Renault Powertrain Warranty will run for 48 months after
the Registration Date or until your new Vehicle has been driven 100,000 miles,
whichever comes first.
Electric powertrain consists of:
- Motor
- Reduction Gear
- Charger – Box Interconnection
- EVC Controller
- Inverter
- DCDC Converter
- Connecting High Voltage Cables (between these components)
The Warranty does not cover:
– The indirect consequences of any fault (including but not limited to loss of
business, length of time off the road).
– Any components of the Vehicle that have been changed following the
Registration Date and the consequences (including but not limited to damage,
premature wear, alterations) of such changes on other parts or components of
the Vehicle or on the Vehicle’s specifications.
– Any routine servicing agreed with the Customer on purchase of the Vehicle,
recommended by RENAULT, detailed on the Warranty & Service Sheet (provided by
the Renault Dealer) or which the Customer chooses to undertake.
– The replacement of parts damaged as a result of normal wear and tear. This
includes (but is not limited to) items such as brake, wiper blades and trim.
However, such items are covered if replacement is required as a result of
manufacturing or material defect.
– The damage resulting from poor Vehicle maintenance, especially when any
instructions concerning the treatment, servicing frequency or care to be taken
with regard to the Vehicle detailed on the Warranty & Service Sheet or in the
Driver’s Handbook have not been observed.
– Damage caused by the following:
- Accidents and resulting impacts (including without limitation) scratch marks, chipping caused for any reason.
- Failure to comply with RENAULT’s recommendations as advised to Customers in any medium from time to time.
- Effects associated with atmospheric pollution, effects of plant resin, effects of animal pollutants such as bird droppings, effects of chemicals.
- Transportation of products.
- The fitting of non-RENAULT approved accessories.
- The fitting of RENAULT approved accessories installed without following RENAULT’s recommendations as provided with the accessory or shown on the packaging or advised to the Customer by RENAULT and/or the RENAULT Network from time to time.
- Damage caused by events beyond RENAULT’s reasonable control, including but not limited to: Lightning, fire, floods, earthquakes, acts of war, terrorism, civil commotion, sabotage, vandalism, acts of God, riots and attacks.
- The replacement of tyres, other than when required as a result of a manufacturing defect with the Vehicle. Should there be a defect with the
tyre itself, the Tyre manufacturer’s agent should be contacted. Your Renault Dealer will be able to assist you.
How does the Warranty work?
To benefit from the Warranty, the Customer must:
– Make sure the Warranty & Service Sheet does actually show the Registration
Date for the Vehicle on which entitlement to the Warranty depends.
– Go to any member of the RENAULT Network and authorise it to carry out work
covered by and detailed in the Warranty.
– Present the Driver’s Handbook with the Service sheets duly filled in,
justifying the entitlement to Warranty and to show that the servicing
operations recommended by RENAULT have indeed been carried out.
– Have one of the RENAULT Network workshops record or point out in writing, as
soon as possible, any fault covered by the Warranty.
– If the Vehicle is off the road and cannot be driven to a RENAULT Network
member, the Customer shall contact the nearest member of the RENAULT Network.
Important Points to Note
The Warranty does not apply and RENAULT and the RENAULT Network members are
not held responsible when:
– The Vehicle has been used under conditions that do not conform to those
stated in the Driver’s Handbook, the Warranty & Service Sheet and these
Warranty Terms and Conditions (for example: overloading or the Vehicle has
been entered in any sort of sporting competition).
– The fault recorded relates to the fact that the Vehicle has not been
repaired, maintained or serviced to the standard recommended by RENAULT.
Adjustments under the new Vehicle Warranty
The operations involved in various adjustments (wheel alignment/balance,
openings, steering wheel centring, wiper blades etc.) are covered only once
under the Warranty. Except where the operation follows replacement under
Warranty of a component or element which requires further adjustment.
Compliance with Recall Notices
In the event that RENAULT contacts the Customer directly in respect of product
safety recalls and quality realignment notices, these must be complied with in
full. Failure to comply will invalidate the Warranty for any particular
incident or claim relating to the product safety recall or quality realignment
notice.
Duration
All parts and labour services supplied under the Warranty are guaranteed under
the terms of the Warranty until it expires irrespective of when during the
Warranty period any parts and/or labour services are supplied (for example, if
a spare part is supplied free of charge under the Warranty for non LCV models
in the 27th month of the Warranty period, it will only be covered under the
Warranty until the expiry of the Warranty in the 36th month, or the mileage
limit, whichever comes first).
Ownership of Parts Replaced
In return for the replacement parts fitted by RENAULT under the Warranty, the
part(s) replaced within the scope of the Warranty rightfully become the
property of RENAULT and the part(s) may be retained by the Dealer.
Transfer of ownership of the Vehicle
Transfer of ownership of the Vehicle does not alter the terms and conditions
of the Warranty.
Geographic Coverage
Outside the country of purchase, the Warranty will be valid under the same
conditions as in the country of origin as long as the Vehicle remains
registered within the geographic zone covered by the Warranty set out on page
2.
Renault Services The Renault Traction Battery Warranty
The Traction Battery Warranty
The Traction Battery in Zoe E-Tech electric, Mégane E-Tech electric, Kangoo
E-Tech electric and Master E-Tech electric models are provided with a Warranty
subject to limitations on age, mileage and the minimum battery capacity level
as set out below.
The Traction Battery Warranty forms part of the Warranty and is subject to the
same terms and conditions as the Warranty except that the additional
conditions detailed herein also apply.
In the event of any conflict between the terms of the Warranty and Traction
Battery Warranty, the Traction Battery Warranty terms will apply.
Traction Battery Warranty Limitations
The Traction Battery Warranty applies from the Registration Date of the
Vehicle as follows:
– Mégane E-Tech and Zoe E-Tech electric: 8 years or 100,000 miles, whichever
comes first. Subject to the age and mileage restrictions set out above, the
warranty covers the battery if it falls below 70% battery minimum capacity.
– Kangoo E-Tech 33 kWh and Master E-Tech 33 kWh electric: 5 years or 62,000
miles, whichever comes first. Subject to the age and mileage restrictions set
out above, the warranty covers the battery if it falls below 70% battery
minimum capacity.
– Kangoo E-Tech 44 kWh and Master E-Tech 52 kWh electric: 8 years or 100,000
miles, whichever comes first. Subject to the age and mileage restrictions set
out above, the warranty covers the battery if it falls below 70% battery
minimum capacity.
Geographic Coverage
The Battery Traction Warranty covers the same geographic zone as the Warranty.
Scope of the Traction Battery Warranty
If the Traction Battery falls below the minimum battery capacity level and the
Vehicle is within the age or mileage limitations referred to above, the
decision as to whether it will be repaired or replaced will be at RENAULT’s
discretion.
The Warranty does not cover:
– Any damage or fault caused by failure to comply with the Manufacturer’s
recommendations in the use, charging, storage and servicing of the Traction
Battery;
– Any damage or fault caused by failure to repair the Vehicle and/or Traction
Battery, further to detection of an issue;
– Any modifications which are made to a Traction Battery by the Customer;
– Damage caused by the following:
• The use of a non-Renault approved charging cord (cable/device)
• Charge from an installation or charging point which is defective.
– Damage resulting from a battery charge not meeting the recommendations as
stated in the Driver’s Handbook.
The Anti-Corrosion Warranty
The Anti-Corrosion Warranty forms part of the Warranty and is subject to the
same terms and conditions as the Warranty except that the additional
conditions detailed herein also apply.
In the event of any conflict between the terms of the Warranty and Anti-
Corrosion Warranty, the Anti-Corrosion Warranty terms will apply.
Duration of the Anti-Corrosion Warranty
The Anti-Corrosion Warranty applies from the Registration Date of the Vehicle
as follows:
– All Vehicles (except Master): 12 years
– Master: 6 years
Geographic Coverage
The Anti-Corrosion Warranty covers the same geographic zone as the Warranty.
Scope of the Anti-Corrosion Warranty
RENAULT guarantees only the bodywork and sub-frame of all RENAULT Vehicles
against perforation originating from the interior of the Vehicle where the
corrosion is due to a manufacturing or material fault or a problem concerning
application of anti-corrosion products to Vehicle metalwork (“Protection
Products”) by RENAULT or a RENAULT Network Member.
The Anti-Corrosion Warranty covers repair or replacement of corroded parts of
the Vehicle’s bodywork and sub-frame subject to them being a result of a
manufacturer defect, material fault or the application of anti-corrosion
products recommended by the manufacturer.
It is the RENAULT workshop’s responsibility to decide whether repair or
replacement of these parts is required. The RENAULT workshop will inform the
Customer of this.
The RENAULT Anti-Corrosion Warranty does not cover:
– Items outside the scope of the Warranty or damage not covered by the
Warranty, as specified on pages 2 to 3 of these Warranty Terms and Conditions.
– Mechanical elements that are not an integral part of the bodywork or
subframe (including but not limited to alloy wheels).
Conditions under which the Anti-Corrosion Warranty will apply
To benefit from the Anti-Corrosion Warranty, the Customer must approach any
member of the RENAULT network displaying the make’s brand, which are the only
organisations able to carry out operations under this Warranty.
The Customer must present the Driver’s Handbook with the Service sheets duly
documented (validation of the anti-corrosion check) to justify entitlement to
the Warranty.
The application of the Anti-Corrosion Warranty depends on the anti-corrosion
inspections carried out on the bodywork, subframe and underbody. The
inspections must be carried out at the mileages stated on the Warranty &
Service Sheet and at least once every two years. The periodic services within
the RENAULT Network include these inspections.
In the event of the Customer requesting the Anti-Corrosion inspection carried
out other than during the periodic service, the resultant costs for this
inspection will be payable by the Customer.
At the time of these inspections, the Customer will check that the
professional who has carried out the operation has properly filled in all
relevant anti-corrosion and subframe checks, thus validating the Anti-
Corrosion Warranty procedure. The Customer shall arrange for repairs to be
carried out as soon as possible.
The application of the RENAULT Anti-Corrosion Warranty also depends on the
repairs to the bodywork and the subframe being carried out in compliance with
RENAULT’s recommendations. The refurbishment operations or replacement of
components under the conditions described in the paragraph entitled “Scope of
Anti-Corrosion Warranty” will take the general condition of the Vehicle into
account as regards to its age, mileage and the level at which it has been
maintained.
The replaced parts under the Anti-Corrosion Warranty will become the full
legal ownership of RENAULT.
The Paintwork Warranty
The Paintwork Warranty forms part of the Warranty and is subject to the same
terms and conditions as the Warranty except that the additional conditions
detailed herein also apply.
In the event of any conflict between the terms of the Warranty and Paintwork
Warranty, the Paintwork Warranty terms will apply.
Duration of the Paintwork Warranty
RENAULT guarantees the paintwork of the exterior painted bodywork and other
painted components (bumpers, original spoiler and rear view mirrors) only. All
other items are excluded.
The Paintwork Warranty applies from the Registration Date of the Vehicle as
follows:
– All Vehicles: 3 years
Geographic Coverage
The Paintwork Warranty covers the same geographic zone as the Warranty.
Scope of the Paintwork Warranty
The Paintwork Warranty covers refurbishment or replacement, free of charge, by
a RENAULT Network member of the items listed above only, showing paintwork
defects (for example: damage to the varnish or top coat, due to any material,
manufacturing or application fault) recognised by the Manufacturer, during the
Paintwork Warranty Period.
The decision as to whether and how to repaint the Vehicle or replace parts
under the Paintwork Warranty will be taken by RENAULT (in its sole discretion)
in consultation with the relevant RENAULT Network member who will take into
account the general condition of the Vehicle as regards to its age, mileage
and the level at which it has been maintained.
The Paintwork Warranty does not cover:
– Items outside the scope of the Warranty or damage not covered by the
Warranty, as specified on pages 2 to 3 of these Warranty Terms and Conditions.
– Damage caused by events beyond RENAULT’s reasonable control, including but
not limited to: lightning, fire, floods, earthquakes, acts of war, terrorism,
civil commotion, sabotage, vandalism, acts of God, riots and attacks.
– Mechanical elements that are not an integral part of the bodywork or
subframe (including but not limited to alloy wheels).
Specific Matte Paintwork Warranty
– Vehicle must be washed in accordance with the specific care instructions and
product types recommended by Renault. These recommendations are available from
your Renault Dealer and on Renault.co.uk. Please note these are different to
standard gloss paint
recommendation.
– Only use the correct shampoo specifically designed for matte paint.
– Gloss enhancing shampoo must not be used.
– Only wash by hand, using plenty of water using a soft cloth. Do not apply
too much pressure when washing, and do not use a pressure washer.
– Vehicles must not be put through a car wash.
– Hard waxes, polishes or scratch removers must not be used.
– Do not add any kind of stickers to the vehicle.
– It is the owner’s responsibility to ensure the care instructions are
followed. Renault takes no responsibility for any damage caused if these
recommendations are not followed.
Conditions under which the Paintwork Warranty can be applied
In order to benefit from the Paintwork Warranty, the Customer must go to any
member of the RENAULT Network for rectification.
The Customer must show the relevant RENAULT Network member any relevant
previous inspection documentation, the Driver’s Handbook with the Service
sheets duly filled in, proving entitlement to the Paintwork Warranty (the
Driver’s Handbook Service sheets must show that the periodic body inspections
have been completed according to servicing requirements). In return for the
parts delivered by RENAULT under the
Paintwork Warranty, the parts replaced within the framework of the Paintwork
Warranty rightfully become the property of RENAULT.
Transfer of ownership of the Vehicle
– Transfer of ownership of the Vehicle does not alter the terms and conditions
of the Paintwork Warranty.
RENAULT Vehicle Conversions
After purchasing a RENAULT Vehicle, it is the practice of some purchasers to
adapt or have adapted for specific use the Vehicle purchased (for example for
a specific commercial purpose or use). In such situations, the Warranty,
Traction Battery Warranty, Anti-Corrosion Warranty, Paintwork Warranty and
Replacement Parts Warranties (together the “Warranties”) will only apply and
claims will only be accepted in connection with parts of the Vehicle that have
not been modified by or affected by a third party conversion. RENAULT will
accept no responsibility for any losses, claims, liabilities, costs, expenses
and damages of any nature whatsoever whether foreseeable or not, arising from
any conversion/ modification of any RENAULT Vehicle. A third party
converting/modifying a RENAULT Vehicle may provide you with a warranty for
their work.
Customers are advised to ask the relevant third party for details in relation
to any warranty they may offer.
RENAULT UK LIMITED The Rivers Office Park, Denham Way, Maple Cross,
Rickmansworth, Hertfordshire WD3 9YS
Tel: 0344 335 0000 www.renault.co.uk
Registered Office: The Rivers Office Park, Denham Way, Maple Cross,
Rickmansworth, Hertfordshire, WD3 9YS
Registered Number 82932 – England