V I V O DESK-V103E Electric Dual Motor Desk Frame Instruction Manual

: October 30, 2023
: V I V O

Table of Contents

DESK-V103E Electric Dual Motor Desk Frame
PACKAGE CONTENTS
ASSEMBLY STEPS
CONTROLLER
TROUBLESHOOTING
CUSTOM PROGRAMING
Documents / Resources

Black Electric Dual Motor Desk Frame
SKU: DESK-V103E V I V O DESK-V103E Electric Dual Motor Desk
Frame Instruction Manual

DESK-V103E Electric Dual Motor Desk Frame

https://vivo-us.com/products/desk-v103e

ASSEMBLY VIDEO AVAILABLE:
Follow along step-by-step with our video walk through by scanning the QR code with your mobile device or by following the product link: vivo- us.com/products/desk-v103e

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DO NOT RETURN ITEM
Our friendly product support team is here to help!

PERSONABLE CUSTOMER SUPPORT
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Monday-Friday

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Monday-Friday 7am-7pm CST.
We offer immediate assistance with rapid response times from customer service agents and product technicians to help you every step of the way!

Missing a Part?
If any parts are received damaged / defective OR you are missing a part, please reach out to us within 30 days of product delivery to have it replaced at no cost.
We are happy to replace parts to ensure you have a fully functioning product

PRE-ASSEMBLY BEFORE YOU BEGIN
If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

TIPOVER WARNING
SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER. TO HELP PREVENT TIPOVER:

NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART OF TV OR TV CART.
USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK OF TIPOVER.

WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.

Product Warranty
For the most up to date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support. vivo- us.com/products/desk-v103e

Returns Product Didn’t Work Out?
We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or help@vivo-us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.

TOOLS NEEDED:

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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PACKAGE CONTENTS

Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.

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NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED

WARNING
PONCH PONT
DO NOT place hands on or near support bars, Moving parts can crush and cut. Pinch points are created during lifting and lowering the worksurface.
Failure to follow these instructions may result in serious personal injury.

ASSEMBLY STEPS

STEP 1: Attaching the Crossbar
Insert Anti-Vibration Pads (J) into the mounting holes on top of the Telescopic Crossbar (A) and Side Brackets (B). Insert the Side Brackets into ends of the Crossbar and place upside down on the desktop. V I V O DESK-V103E
Electric Dual Motor Desk Frame - fig 4

STEP 2: Attaching the Brackets
Place the Lifting Columns (C) into the Telescopic Crossbar (A) and secure using M6x10mm Screws (S-A) and the Allen Wrench (T-A). Assemble the Feet (D) to the columns using M6x16mm Screws (S-B) and the Allen Wrench (T-A).

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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STEP 3: Installing the Crossbar
Loosen the set screws in the Telescopic Crossbar (A) using the Allen Wrench (T-A), then extend the Crossbar length to fit the desktop. Retighten the set screws with the Allen Wrench (T-A). V I V O DESK-V103E Electric Dual Motor
Desk Frame - fig 6

STEP 4: Installing the Frame
Drill 3/8” (10mm) deep pilot holes using a 3/32” (or 3mm) drill bit. Secure the frame to the desktop using 3/4” Screws (S-C) with a Phillips screwdriver.

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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STEP 5: Install the Control Panel
Place the Control Panel (H) at the desired location and mark drilling locations with a pencil. Drill 5/8” (16mm) deep pilot holes under the desktop with a 5/64” (or 2mm) drill bit. Attach the Control Panel (H) to the desktop with 3/4” Screws (S-D) using a Phillips screwdriver.

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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STEP 6: Attaching the Fixing Plate
Attach the Fixing Plate (E) to the telescopic Crossbar (A) using M4x6mm Screws (S-E) with a Phillips screwdriver. Slide the Control Unit (F) onto the Fixing Plate.

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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STEP 7: Installing the Cable Clips
Connect motor cables, Control Panel (H) and Power Cable (G) to the Control Unit (F). Determine the locations for the Cable Clips (I) and drill 5/8” (16mm) deep pilot holes under the desktop with a 5/64” (or 2mm) drill bit. Mount the clips to the desk using 3/4” Screws (S-D) with a Phillips screwdriver, and use the clips to organize the cables.

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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STEP 8: Plug In Cable
Connect the Power Cable (G) to a wall outlet to power on desk for operation. In the case of uneven floor surface, adjust stabilizing foot pads as needed to make desk level. V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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CONTROLLER

OPERATING CONTROL PANEL
When the system is powered on, the existing desktop height will be displayed on the control panel.

Sleep Mode
After resting for 10 minutes, the screen will turn off to prevent accidental operation. Touch the screen to exit sleep mode and operate the desk.
Height Adjustment: Press and hold the up or down arrow until the desk reaches the desired height. Press and release the arrow quickly for minor adjustments.
Timer: To set the timer, press “T”. The display will flash “0.5h” representing 30 minutes. Press “T” repeatedly to increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set when the display stops flashing and the light in the top right corner of the controller is on. When the timer has reached the set time, a beep will sound reminding the user to adjust the working position. Once the timer setting has expired (5 beeps), the unit’s timer is canceled. To deactivate the timer, press “T” five times or until the current height is displayed and the light in the upper right corner is turned off.
Memory Setting: To store a certain height in the controller’s memory, first press “M”. The letter “S-” will be displayed. Now press “1”, “2” or “3” within five seconds to store the current height in memory. Each number can store a different height. Once in memory, you can recall any of the three height settings by pressing the corresponding button. Touching any button (except for “T”) will stop the automatic adjustment.
Changing between CM and INCH: The preset measurement shown on the display is cm. If you would like to change cm to inch, then press “T” for at least 3 seconds. The controller will beep twice when changed to inch. Repeat to switch back from inch to cm, and the controller will beep once.
Reset Mode: Press and hold the up and down arrows together until the desk beeps and moves to the fully lowered position (do not release until the process is complete).

TROUBLESHOOTING

E01/E07 Troubleshooting
The system has experienced unusual electrical problems. Disconnect the power first, then wait for 30 seconds (until the display stays off) and reconnect.

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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HOT Troubleshooting
The system is overheating. Allow your desk to cool down and remain idle for approximately 18 minutes.

V I V O DESK-V103E Electric Dual Motor Desk Frame - fig
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CODE	DESCRIPTION	RESOLUTION
E02	Uneven leg height	Reset the desk
E04	Control panel connection error	Check the connection then reconnect desk

CUSTOM PROGRAMING

To enter the custom programming menu, press and hold “M” and “T” together for 5 seconds. The controller will beep once and display “S-1”. If no action is taken for more than 10 seconds, the controller will automatically exit the menu. Unsaved settings may be canceled by pressing “T”. The following instructions assume the controller is in the “S-1” state.

Minimum & Maximum Height Settings
To set a minimum height limit

Press “M” once, then press the up or down arrow to set your desired min. height.
Press “M” to save. “L-S” will be displayed if successfully saved, or “L-F” shows if failed.
Note: Default min. height is 62cm (24.4”), and the adjustable range is 62-118cm (24.4”~46.4”).

To set a maximum height limit

Press the up or down arrows until “S-2” is displayed.
Press “M” once, then press the up or down arrow to set your desired max. height.
Press “M” to save. “H-S” will be displayed if successfully saved, or “H-F” shows if failed.
Note: Default max. height is 128cm (50.4”), and the adjustable range is 72-128cm (28.3”~50.4”).

Adjust the Anti-Collision Sensitivity (Current Sensor)
To set collision sensitivity for upward movement:

Press the up or down arrows until “S-3” is displayed.
Press “M” once, then press the up or down arrow to change the sensitivity level.
Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

To set a downwards current sensitivity

Press the up or down arrows until “S-4” is displayed.
Press “M” once, then press the up or down arrow to change the sensitivity level.
Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

To set collision sensitivity for the gyro sensor

Press the up or down arrows until “S-5” is displayed.
Press “M” once, then press the up or down arrow to change the sensitivity level.
Press “M” to save. “S-S” will be displayed if successfully saved, or “S-F” shows if failed.
Note: Default sensitivity is 4, and the adjustable range is 0-8. (0: off, 8: maximum)

Displayed Height with Desktop Thickness

Press the up or down arrows until “S-6” is displayed.
Press “M” once, then press the up or down arrow to set the desktop thickness.
Press “M” to save. “T-S” will be displayed if successfully saved, or “T-F” shows if failed.

Screen Lock Setting

Press the up or down arrows until “S-7” is displayed.
Press “M” once, then press the up or down arrow to change the screen lock setting. (0: off, 1: on)
Press “M” to save. “A-S” will be displayed if successfully saved, or “A-F” shows if failed.
When screen lock is enabled, the display will read “- – -” after resting 60 seconds. Press and hold “M” for 3 seconds to unlock. Screen may be locked before 60 seconds by holding “M” again for 3 seconds.

To Save the Customized Settings at one time
After adjusting one setting, press “T” to go back and enter another setting. Once finished, press “M” to save all settings.
To Reset the Customized Settings
Press “M”, “T” and the up arrow simultaneously for 5 seconds. The controller will beep to indicate settings have been successfully reset.

NOTES

Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 18 minutes.
Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage.
Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.

EXPLORE MORE AT VIVO-US.COM
We offer a wide array of home & office products to fit your needs. From height adjustable desks to monitor mounts to keyboard trays and more!

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SPEAKER MOUNTS & STANDS
Whether you’re mounting a soundbar or surround sound system, we’ve got
a mounting solution to fit your needs| CABLE MANAGEMENT
Clean up tangled work spaces with our sleek cable management solutions!| MONITOR MOUNTS
From single monitor mounts to hex mount, grommet or clamp-ones, we’ve got a mounting solution for your setup.
V I V O DESK-V103E Electric Dual Motor Desk Frame - qr code
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Dual Motor Desk Frame - qr code 3 |
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LAST UPDATED: 10/24/2022
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Documents / Resources

| V I V O DESK-V103E Electric Dual Motor Desk Frame [pdf] Instruction Manual
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