AIPHONE AC Series AC Key Programming User Guide

: October 30, 2023
: AIPHONE

Table of Contents

Introduction
AC Nio Configuration
AC Key Registration
Documents / Resources

AIPHONE AC Series AC Key Programming User Guide

Introduction

This is a guide to setting up AC Key for the AC Series access control system. AC Key is a mobile app available for Apple® iOS and Google Android™ that allows users to unlock connected doors and issue temporary passes to visitors.

This guide assumes that the AC Nio software is fully configured and operational. If that is not case, refer to the AC Series – Quick Start Guide available at www.aiphone.com before continuing.

AC Nio Configuration

Before the AC Key apps can be added to the system, AC Nio will need to be configured to allow the connection.

Configuring AC Nio for Remote Access

Log in to AC Nio using a web browser. Navigate to Administration, System Settings.
AC Nio Configuration

Select General Configuration. Under Web Address, enter the IP address of the PC or host running AC Nio.

If AC Key will be used from off-site, port forwarding will need to be configured on the network. Add :11001 to the end of the Web Address to include the AC Nio server port.

AC Nio always uses Port 11001 for connection. This is not adjustable.

Example: https://192.168.1.50:11001

Click Save

Configuring Email

An email account is required to send user credentials. Navigate to Administration, System Settings. Select Email Configuration.
AC Nio Configuration

Enter the SMTP and account information for the desired email account. It is recommended to select Send Test on Save to confirm that the information is properly configured. Click Save and ensure that the confirmation email has arrived.
AC Nio Configuration

Creating Mobile Credentials

For each user of AC Key, a Mobile Credential will need to be created under for them in AC Nio.

Navigate to Users. Select Mobile Credentials. Enter the user’s email. Click Add Mobile Credential .
AC Nio Configuration

A popup window will appear. Enter a name for the Mobile Credential. If the user needs the ability to grant Visitor Passes, select the checkbox for Allow Creation of Visitor Pass. Click Save .
AC Nio Configuration

This will add an entry in the Credentials section to the right. If the invitation email was not received, click Send Invite under Resend Invite to send it again.

Updating Settings

To complete AC Nio configuration, click Update Panels .

AC Key Registration

Once AC Nio is prepared for AC Key access, the mobile apps will need to be registered. AC Key can be installed on a variety compatible phones and tablets. For simplicity, the term mobile device is used going forward.

AC Key requires iOS version 13.4 or higher, or Android™ 5.1 or higher on a mobile device with Google Play™ support, and is available in the Apple® App Store® and Google Play™ for Android™

Installing AC Key

Search the app store on the mobile device for AC Key and install the app. If the app does not show up in the search, the mobile device may not meet the requirements to run AC Key.

Verifying Connection

If a user will only use AC Key while on site, make sure that the mobile device is connected to the same WiFi network as the PC or other host running AC Nio. While in operation, the mobile device will need to either have a reserved IP address in the same range as the AC Nio host, or routing will need to be configured. Consult IT as needed.

If AC Key will be used remotely, the mobile device can access the system from any cellular or WiFi connection. However, port forwarding will need to be configured on the AC Nio’s network to allow access. Consult IT as needed.

Activating AC Key

If a new user has not received an email notification yet, return to AC Nio and navigate to Users. Click the gear box next to the user’s name. Select Mobile Credentials and click Send Invite to resend the email. If the email was not received, check the junk or spam folder on the new user’s email account.
AC Key Registration

Once the email has arrived, open the email on the new user’s mobile device and tap the Enrollment Link .This will open AC Key. Depending on the operating system version and settings on the mobile device, the link may open directly in AC Key or via a web browser with a prompt that opens AC Key. This will automatically import the necessary information. Proceed to Agreeing to the Privacy Policy on the next page.

If the information is not imported, an error message, “Error Connecting Internet,” will appear. Follow these steps to resolve the error.
AC Key Registration

Navigate back to the email and copy the email link by performing a long press on the link and choosing the copy prompt. Open AC Key. The “Error Connecting Internet” message will appear again. Tap Configure .
AC Key Registration