V I V O STAND-V102G2D Docking Station User Guide
- October 30, 2023
- V I V O
Table of Contents
Docking Station
User Guide
STAND-V102G2D Docking Station
https://vivo-us.com/products/stand-v102G2D
Scan the QR code with your mobile device or follow the link for helpful videos
and specifications related to this product.
GET IN TOUCH
Monday-Friday from 7:00am-7:00pm CST
| |
---|---|---
help@vivo-us.com| www.vivo-us.com
Chat live with an agent!| 309-278-5303
WARNING!
If you do not understand these directions, or if you have any doubts about
the safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product for
any purpose that is not explicitly specified in this manual. Do not exceed
weight capacity. We cannot be liable for damage or injury caused by improper
mounting, incorrect assembly or inappropriate use.
System Requirements
- Host computer system with an available USB Type-C port (Thunderbolt 3 compatible) that supports DP Alt Mode and Power Delivery.
- Windows ® 11/10/8.1/8/7 (32/64 bit).
- Mac OS® 10.12 or later
Docking Station Layout
| 1 | 100W PD Port | PD charging up to 100W for dock station |
|---|---|---|
| 2 | Power Light | The light is on when powered |
| 3 6 | HDMI 2.0 Port | This HDMI port supports media display with resolutions up |
to 4K@60Hz
4| USB-C Host Connection Port| Connects full featured USB-C Cable (K) to
laptop (10Gbps Max); supports laptop charging up to 80W
5| USB-A 3.0 Port| 5V/0.9A (4.5W Max)
6| RJ45 Ethernet Port| Gigabit Ethernet. Transfer rate 10/100/1000 Mbps
Quick Start Guide
Normal Use Setup
Plug one end of USB-C Cable (K) into the USB-C Host Connection Port (Port 4)
on the docking station. Plug the other end into your laptop’s Host USB-C port.
Power delivery is not available with this setup. Charge your laptop normally
while using this configuration.
Power Delivery Setup
Plug one end of USB-C Cable (K) into the USB-C Host Connection Port (Port 4)
on the docking station. Plug the other end into your laptop’s Host USB-C port.
Plug the USB-C end of your AC to USB-C power cable (Not Included) into the
100W PD Input (Port 1) on the docking station. Then plug the AC plug into the
wall outlet. Refer to the Power Delivery Performance Chart for more details.
General Information
DisplayPort MST(Multi-Stream Transport)
The combined data requirements of all the displays cannot exceed the limits of
the single DisplayPort portthat the video source originates from, nor exceed
the capabilities of your graphics cards.
MST Video Output Table
| Display Type | DP 1.2 Host | DP 1.4 Host |
|---|---|---|
| Signal Display | 4K30 | 4K60 |
| Dual Display | 1080p60 | 2K30 |
USB Power Delievery
This docking station supports USB Power Delivery, which means it delivers up
to 80 watts of power to your connected host laptop (your laptop’s USB-C port
must support power delivery). USB Power Delivery is a specification that
allows power to be sent over a USB-C or Thunderbolt 3 cable that supports the
specification. Ensure your USB-C cable can support PD 100W transfer or use the
included USB-C cable.
Power Delievery Performance Chart
Provided USB-C Cable
(Watts)| Power of your charger (Watts)| Power required for dock
(Watts)| Power to the host device
(Watts)| Host Devices (Partial List)
---|---|---|---|---
MacBook Air| MacBook Pro| Windows Laptop
100| 20| 5| 15| x| x| x
30| 10| 20| x| x| x
45| 10| 35| ✓| x| x
60| 10| 50| ✓| 0| x
65| 15| 50| ✓| 0| 0
87| 20| 67| ✓| ✓| ✓
90| 20| 70| ✓| ✓| ✓
96| 20| 76| ✓| ✓| ✓
100| 20| 80| ✓| ✓| ✓
✓ Recommended
O Slow Charging Speed
x Not Recommended
Troubleshooting
Q: Do I need to install software/drivers?
A: The docking station is plug-and-play out of the box. This device does not need any driver or software installs to make it work properly.
Q: Why am I using a 100W PD charger but only getting 80W charging?
A: The media hub needs 20W for all the port functions to operate simultaneously(100-20W=80W). Refer to the “Power Delivery Performance Chart” for more details.
Q: Why is my laptop not able to charge?
A: Please check the following items: • Check your laptop specifications and determine if your laptop supports PD. • Check your laptop specifications and determine which USB-C port should be used for PD. • Some older computer models have USB-C ports but do not support charging through PD. The original AC/DC power adapter must be used to charge.
Q: What are Extended & Mirror Mode setups?
A: These setup options refer to how secondary monitors will behave in response to primary monitors. Mirror Mode: In mirror mode, secondary monitors will mirror what the primary monitor is displaying, essentially duplicating your primary screen. Whatever is showing on your primary screen will be showing on any secondary monitors. Extended Mode 1 Extends desktop to secondary monitors, maximizing the workspace. Secondary monitors will mirror each other, while the host computer will remain independant. Extended Mode 2 Extends the desktop across secondary monitors, with each having independent desktop workspaces.
Q: Does Windows®/Mac OS® support 4K resolution?
A: Yes. When connected to a computer with DP 1.2, the maximum HMDI resolution will be 4K@30Hz; When connected to a computer with DP 1.4, the maximum HDMI resolution is 4K@60Hz. Refer to the “MST Video Output Table” for more information.
Q: Why is there a blue screen or no video on the monitors when attached to the ports on thedocking station?
A: There may be an issue with the connection or the type of cables used. Please follow these troubleshooting steps: 1. Check to ensure the USB-C port on your devices supports video output. 2. Verify that all cables are securely connected. 3. Confirm standard HDMI cables are being used.
Q: Why is the monitor flickering in and out of a black screen when an HDMI cable is connected?
A: The laptop is sending video data to the monitor. There will be discreppensices in the data which causes the screen(s) to flicker. This is a normal phenomenon and will resolve itself within a minute.
Q: What should I do if the external monitor is not displaying in full screen?
A: Adjust the computer’s screen resolution manually through the system display settings.
Q: What should I do if two monitors are not displaying at the same time?
A: Reduce the resolution of the displays so they do not exceed the values on the “MST Video Output Table”. You may have to adjust the resolution with only a single display connected. Once both displays are adjusted accordingly, both can be re-connected.
**
Love your new VIVO setup and want to share?
Tag us in your photo! @vivo_us
LAST UPDATED: 12/05/2022 REV1
Open Monday – Friday 7:00am – 7:00pm CST, our dedicated support team can offer
immediate assistance with rapid response times. If any parts are received
damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
| 309-278-5303| AVG. RESOLUTION TIME (within office hrs): 5M 4S
---|---|---
| www.vivo-us.com
Chat live with an agent!| AVG. RESOLUTION TIME (within office hrs): < 15 M
| help@vivo-us.com| AVG. RESPONSE TIME (within
office hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT:
www.vivo-us.com
References
- Register a .US.COM domain today!
- VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
- Pneumatic Arm Dual Ultrawide Monitor Desk Mount with Docking Station – VIVO - desk solutions, screen mounting, and more
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>