V I V O DESK-E-400B Electric 4-Leg Dual Motor Desk Frame Instruction Manual

V I V O DESK-E-400B Electric 4-Leg Dual Motor Desk Frame

ASSEMBLY VIDEO AVAILABLE:
Follow along step-by-step with our video walk through by scanning the QR code with your mobile device or by following the product link: vivo- us.com/products/desk-e-400b

• help@vivo-us.com
• 309-278-5303
• www.vivo-us.com

We’re Here for You!
Our customer-minded support team is here for YOU, Monday-Friday 7am-7pm CST.
We offer immediate assistance with rapid response times from customer service agents and product techncians to help you every step of the way!

Missing a Part?
If any parts are received damaged / defective OR you are missing a part, please reach out to us within 30 days of product delivery to have it replaced at no cost.
We are happy to replace parts to ensure you have a fully functioning product

PRE-ASSEMBLY | BEFORE YOU BEGIN

If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

WARNING: CHOKING HAZARD SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

ELECTRICAL SAFETY INSTRUCTIONS

THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

• DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
• NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
• OUTDOOR USE IS PROHIBITED.

DO NOT EXCEED WEIGHT CAPACITY.
Failure to do so may result in serious injury.

Product Warranty
For the most up to date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support.
vivo-us.com/products/desk-e-400b

Returns | Product Didn’t Work Out?
We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or help@vivo-us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.

TOOLS NEEDED:

PACKAGE CONTENTS

Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.

ASSEMBLY STEPS

STEP 1: Forming Leg Assemblies
Form two sets of the the following groups using M8x47mm Screws (S-D) and 5mm Allen Wrench (T-C):

1. Long Left Crossbar (F) and Short Left Crossbar (A) to Leg (J)
2. Long Right Crossbar (D) and Short Right Crossbar (C) to Motorized Leg (H)

Install Foot (S) on Leg (J) and Motorized Leg (H).
NOTE: Use inner hole set on Left and Right Long Crossbars (D,F) if you want the desktop surface to overhang more from the legs. This is required if using larger desktops.

STEP 2: Combining Leg Assemblies
Join groups 1 and 2 together by sliding Inner Crossbar (B) into Short Right and Short Left Crossbars (A,C) as shown.
NOTE: The inner crossbars will remain loose until the frame is attached to the desktop

STEP 3: Installing Sync Rod
Loosen the nut on Sync Rod (I) and insert the hex rod end into Leg (J). While holding the hex end, pull the larger rod out until the connector engages with Motorized Leg (H). Tighten the set screw on Sync Rod (I) using 2mm Allen Wrench (T-A), then tighten the nut.

ASSEMBLY OPTION A:
Large Frame Assembly | Desktops 96” x 30” to 130” x 60”

STEP 4.1: Install Middle Crossbar s
Attach Long Middle Crossbars (G) to Left and Right Long Crossbars (D,F) using M8x47mm Screws (S-D) and a 5mm Allen Wrench (T-C).
NOTE: This is showing the largest frame size (for a 130” x 60” desktop). To shorten frame, assemble crossbars using inner holes sets. Hole sets are spaced 8” (20cm) apart.

STEP 4.2: Combine Assemblies
Combine assemblies together by attaching Short Middle Crossbars (E) to Long Middle Crossbars (G) using M8x47mm Screws (S-D) and a 5mm Allen Wrench (T-C).
NOTE: This is showing the largest frame size. To shorten frame, assemble crossbars using inner holes sets. Hole sets are spaced 8” (20cm) apart.

STEP 4.3: Secure Crossbars
Fully secure Long Middle Crossbars (G) using M8x35mm Screws (S-E) and 5mm Allen Wrench (T-C).

ASSEMBLY OPTION B:
Small Frame Assembly | Desktops 60” x 30” to 95” x 60”

STEP 4.1: Install Long Middle Crossbars
Combine assemblies together by attaching Long Middle Crossbars (G) to Left and Right Long Crossbars (D,F) using M8x47mm Screws (S-D) and a 5mm Allen Wrench (T-C).
NOTE: This is showing the smallest frame size (for a 60” x 30” desktop). To lengthen frame, assemble crossbars using outer holes sets. Hole sets are spaced 8” (20cm) apart.

STEP 4.2: Secure Crossbars
Fully secure Long Middle Crossbars (G) using M8x35mm Screws (S-E) and 5mm Allen Wrench (T-C).

RESUME NORMAL ASSEMBLY

STEP 5: Place Rubber Pads
Press Rubber Pads (R) into crossbar tabs, as shown below.

STEP 6: Secure Frame to Desktop
Flip frame over onto desktop. Finalize the width of the frame and insert M6x12mm Screws (S-A) into Left and Right Short Crossbars (A,C) using 4mm Allen Wrench (T-B).

Secure frame to desktop using M5x16mm Screws (S-C) and a Phillips Screwdriver.

STEP 7: Secure Crossbars
Attach Adapter Bracket (N) to desktop using M5x16mm Screws (S-C) and a Phillips screwdriver. Then slide Power Adapter (M) under Bracket. Attach Control Panel (K) to desktop using M4x15mm Screws (S-B) and a Phillips Screwdriver. If there is not enough space on the desktop, mount Control Panel (K) to Control Panel Spacer (P) then attach onto a frame crossbar.

STEP 8: Connect Power Cords
To power desk frame, begin by connecting the cord from Motorized Legs (H) to Control Panel (K) using M1 and M2 slots. Extension Cable (L) can be connected to Motorized Legs if extra length is needed to reach Control Panel. Connect Power Adapter (M) to Control Panel (K) and then connect Power Cable (O) to Power Adapter (M) and a wall outlet.

CONTROL PANEL

UP ARROW: Short press to lift desk .39” (1cm). Long press for continuously lift. Release when at desired height.

DOWN ARROW: Short press to lower desk .39” (1cm). Long press to continuously lower. Release when at desired height.

SAVE: Raise or lower desk frame to desired height. Press [S] and then a number key to save the height setting.

MEMORY 1: Raise or lower desk frame to desired height. Press [S] and then [1] number key to save the height setting. H1 will display on screen. Desk will automatically return to this height when [1] is pressed.

MEMORY 2: Raise or lower desk frame to desired height. Press [S] and then [2] number key to save the height setting. H2 will display on screen. Desk will automatically return to this height when [2] is pressed.

MEMORY 3: Raise or lower desk frame to desired height. Press [S] and then [3] number key to save the height setting. H3 will display on screen. Desk will automatically return to this height when [3] is pressed.

OPERATING CONTROL PANEL

OPERATING INSTRUCTIONS: When the system is powered on, you will hear a beep and the existing desktop height will be displayed on the control panel.

Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.

Memory Mode
To store a certain height in the controller’s memory, first press “S”. The letter “S-” will be displayed. Now press “1”, “2” or “3” within five seconds to store the current height in memory. Each number can store a different height. Once in memory, you can recall any of the three height settings by pressing the corresponding button. Touching any button will stop the automatic adjustment.

Power-Saving Mode
When no actions are made for over 1 minute, the system will enter power-saving mode, touch any button to enter operation mode.

Switch the Displayed Unit of Measurement
The preset measurement shown on the display is cm. If you would like to change cm to inch, long press the “S” button. “S–” shows and flashes. Press “S” again and then display will show “Un”. Press the up or down arrow to switch between “IN” (Metric) or “SI” (Imperial). Press “S” to save your choice.

Reset Mode
If the desk must be reset, first lower the desk until it stops, then restart the system by unplugging for at least 5 seconds and plugging back in. Press and hold the down button until “RES” is displayed. Continue holding until the desk lowers completely, then moves up slightly. The reset process is complete when “RES” disappears and the current height is displayed.

Change Brightness
Long press the “S” button. Display will show “S–” and flash. Press “S” again the display will show “Un”. Press up or down arrow to switch to “BR” and press “S” to select. Use up or down arrow to switch between Low (L), Normal (N), or High (H) brightness levels. Press “S” to save your selection.

Collision Force Detection:
Choose the level of collision force you want system to detect. Long press the “S” button. Display will show “S–” and flash. Press “S” again the display will show “Un”. Press up or down arrow to switch to “CF” and press “S” to select.Use up or down arrow to switch between Low (L), Normal (N), or High (H) detection levels. Press “S” to save your selection.

NOTES

• Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 20 minutes.
• Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage. When this happens, the desk will move downward approximately 30mm and come to a stop with the current height displayed.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.

reconnect power. Wait 18 minutes before height adjustment.
E10| Motor sensor can’t be detected. Power off and check motor and control panel

connection, then repower.

E20| Motor is overloaded. If error is produced when desk is going up, remove items from desk and try again. If error is produced when desk is going down, power off, then remove desk items and re-power.
E02| Vibration, collision, or incline when desk in motion. Check for vibration, collision, or incline. If no issues, perform reset process.
E32| Overvoltage error. Voltage is higher than power limit. Power off, then check the

connection between power source and control panel. If okay, power on again.

E60| Height difference between legs exceeds set value. Power off, then check whether legs are level with each other. If not, perform Reset Process and power on again.

CHECK OUT OTHER GREAT PRODUCTS FROM EXPLORE MORE AT VIVO-US.COM
We offer a wide array of home & office products to fit your needs. From height adjustable desks to monitor mounts to keyboard trays and more!

WHO WE ARE
VIVO is more than a brand of ergonomic office furniture. We are a team of creative and innovative indivuduals working together to offer high quality, affordable ergonomic solutions. We think and work outside of the box to serve you, our customer, to the best of our abilitiy.

References

• Register a .US.COM domain today!
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
• Electric 4-Leg Dual Motor Desk Frame – VIVO - desk solutions, screen mounting, and more
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more

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