V I V O DESK-V100EW Electric Stand Up Desk Frame Workstation Instruction Manual

: October 30, 2023
: V I V O

Table of Contents

V I V O DESK-V100EW Electric Stand Up Desk Frame Workstation
Product Information
Product Usage Instructions
PRE-ASSEMBLY BEFORE YOU BEGIN
Product Warranty
PACKAGE CONTENTS
ASSEMBLY STEPS
TROUBLESHOOTING
Reset Process
Need Assistance
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

V I V O DESK-V100EW Electric Stand Up Desk Frame Workstation

Product Information

The Black Electric Single Motor Desk Frame, SKU: DESK-V100EW, is a desk frame designed for easy assembly and usage. The desk frame has a weight capacity of 176 lbs (80kg) and comes with a controller and an AC adapter. The package contents include a crossbar, two side brackets, a leg, a motorized leg, a tray, a sync rod, two feet, four power cables, two hooks, and various screws and wrenches. The desk frame is covered under warranty and can be returned within 30 days of purchase.

Product Usage Instructions

Before starting the assembly process, make sure you have all the required parts listed in the package contents. If any parts are missing or damaged, contact customer support at 309-278-5303 or help@vivo-us.com within 30 days of product delivery to have them replaced at no cost.

Tools Needed:

Phillips Screwdriver
Drill

Assembly Steps:

Step 1: Mount Crossbar

Loosen screws on Crossbar (A) using a 5mm Allen Wrench (T-A).
Extend the crossbar and then re-tighten screws.
Mount Crossbar (A) to Leg (B) and Motorized Leg (C) using M8x50 Screws (S-A) and 5mm Allen Wrench (T-A).

Note: A, B, and C refer to the parts listed in the package contents.

Step 2: Install Feet

Attach Foot (D) to Leg (B) and Motorized Leg (C) using M6x35 Screws (S-C).

Note: D refers to the part listed in the package contents.

Step 3: Install Side Brackets

Attach Side Bracket (E) to Leg (B) and Motorized Leg (C) using M8x12 Screws (S-B) and Phillips Screwdriver.
Repeat for the other side.

Note: E refers to the part listed in the package contents.

Step 4: Install Sync Rod and Tray

Attach Sync Rod (G) to Motorized Leg (C) and Tray (F) using ST4.2×16 Screws (S-D) and Phillips Screwdriver.

Note: F and G refer to the parts listed in the package contents.

Step 5: Attach Power Cables and Controller

Attach Power Cables (J) to the controller (H).
Attach the controller (H) to the tray (F) using Hook (K).
Use Cable Clips (S-E) to organize the power cables (J).
Plug the AC Adapter (I) into the controller (H).

Note: H, I, J, and K refer to the parts listed in the package contents.

Step 6: Test the Desk Frame
Plug the AC Adapter (I) into a power source and test the desk frame by using the controller (H) to adjust the height.

If you have any questions or concerns during the assembly process, contact customer support at 309-278-5303 or help@vivo-us.com for assistance.

ASSEMBLY VIDEO AVAILABLE:
Follow along step-by-step with our video walk-through by scanning the QR code with your mobile device or by following the product link: vivo- us.com/products/desk-v100eb.

Contact Us First!

DO NOT RETURN ITEM
Our friendly product support team is here to help!

PERSONABLE CUSTOMER SUPPORT
7AM – 7PM
Monday-Friday

Give us a Call: 309-278-5303
Chat Us: www.vivo-us.com.
Email Us: help@vivo-us.com.

We’re Here for You!
Our customer-minded support team is here for YOU, Monday-Friday 7am-7pm CST. We offer immediate assistance with rapid response times from customer service agents and product techncians to help you every step of the way!

Missing a Part?
If any parts are received damaged / defective OR you are missing a part, please reach out to us within 30 days of product delievery to have it replaced at no cost. We are happy to replace parts to ensure you have a fully functioning product.

PRE-ASSEMBLY BEFORE YOU BEGIN

If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

ELECTRICAL WARNING:
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
OUTDOOR USE IS PROHIBITED.

WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.

Product Warranty

For the most up-to-date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support. vivo- us.com/products/desk-v000v.

Returns | Product Didn’t Work Out?
We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or help@vivo-us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.

TOOLS NEEDED:

PACKAGE CONTENTS

Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.

NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED

ASSEMBLY STEPS

STEP 1: Mount Crossbar
Loosen screws on Crossbar (A) using 5mm Allen Wrench (T-A), extend, and then re-tighten screws. Mount Crossbar (A) to Leg (B) and Motorized Leg (C) using M8x50 Screws (S-A) and 5mm Allen Wrench (T-A).

STEP 2: Install Feet
Place Feet (D) on Leg (B) and Motorized Leg (C). Secure using M6x35 Screws (S-C) and 5mm Allen Wrench (T-A).

STEP 3: Install Side Brackets
Assemble Side Brackets (E) to Leg (B) and Motorized Leg (C) using M8x12 Screws (S-B) and 5mm Allen Wrench (T-A).

STEP 4: Fit Desktop
Place frame assembly upside down on the desktop. Slide Tray (F) under Crossbar (A). Loosen the screws on Crossbar (A) using 5mm Allen Wrench (T-A). Extend frame to fit the desktop, and then re-tighten screws.

STEP 5: Attach Frame to Desktop
Secure frame assembly to the desktop with ST4.2×16 Screws (S-D) and a Phillips screwdriver.

STEP 6: Install Sync Rod
Secure frame assembly to the desktop with ST4.2×16 Screws (S-D) and a Phillips screwdriver. Loosen the knobs on Sync Rod (G). Insert the hex shaft into Leg (B) until it reaches the notch. While holding the hex shaft, extend Sync Rod (G) onto the hex shaft of Motorized Leg (C) until it reaches the retainer.

Re-tighten the knobs.

NOTE:
Hand tightening is recommended for the knobs on Sync Rod (G), but Wrench (T-B) has been provided if needed.

STEP 7: Install Monitors
Mount Controller (H) to the desktop using ST4.2×16 Screws (S-D) and a Phillips screwdriver. Connect cables from Motorized Leg (C) and AC Adapter (I) to Controller (H). Connect Power Cable (J) to AC Adapter (I).

STEP 8: Adjust Height
Manage cables using Cable Management Clips (S-E). Insert Hooks (K) into Side Brackets (E).

STEP 9: Controller
Plug Power Cable (J) into an AC outlet. Follow the reset process to initialize the desk (pg 10). The desk is now ready for use.

TROUBLESHOOTING

DESCRIPTION	RESOLUTION
No response while pressing button	Check to make sure all cables are fully

connected. If cables are good, perform reset.
The desktop cannot be lifted| Make sure the desktop and other items do not exceed the weight limit (154lbs).
Duty cycle exceeded (max. 2min operating)| Allow desk to rest for 30 minutes.

Reset Process

Press and hold the up and down arrows until the red light between buttons turns on.
Press and hold the down arrow. The desk will lower to the lowest point and then raise to the home position. Continue to hold the down arrow until the desk stops moving and the red light turns off.

CHECK OUT OTHER GREAT PRODUCTS FROM

EXPLORE MORE AT VIVO-US.COM
We offer a wide array of home & office products to fit your needs. From height adjustable desks to monitor mounts to keyboard trays and more!

SPEAKER MOUNTS & STANDS

Whether you’re mounting a soundbar or surround sound system, we’ve got a mounting solution to fit your needs

HEIGHT ADJUSTABLE DESKS

We offer electric & manual crank standing desks, corner frames, desk & top combos, and more!

MONITOR MOUNTS

From single monitor mounts to hex mounts, grommets, or clamp-on, we’ve got a mounting solution for your setup.

WHO WE ARE
VIVO is more than a brand of ergonomic office furniture. We are a team of creative and innovative individuals working together to offer high-quality, affordable ergonomic solutions. We think and work outside of the box to serve you, our customer, to the best of our ability.

Need Assistance

We Would Love to Help!

Personable Customer Support | Mon-Fri 7 am-7 pm
We offer immediate assistance with rapid response times from customer service agents and product technicians to help you every step of the way!

Call Us: 309-278-5303
Average Resolution Time: 5m 4s
Chat Us: www.vivo-us.com
Average Resolution Time: < 15m
Email Us: help@vivo-us.com
Average Resolution Time: 1HR 8M
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