Logitech M585 Multi-Device Wireless Mouse User Manual

Logitech M585 Multi-Device Wireless Mouse

User Manual

Powerful, precise, and silent, M585 is designed to perform, so you can, too. Featuring a curved, right-handed shape, compact design and long battery life—so you can work anywhere. Plus, five programmable buttons, dual connectivity and multi-device flow.

SYSTEM REQUIREMENTS

Unifying USB Receiver

• Available USB port
• Windows® 10 or later
• Windows® 8 or later
• Windows® 7 or later
• MAC OS X 10.10
• Chrome OS™
• Linux Kernel 2.6

Bluetooth® Low Energy Technology

• Windows® 10 or later
• Windows® 8 or later
• MAC OS X 10.10
• Chrome OS™
• Android 5.0 or later

Logitech Options

• Windows® 10,
• Windows 8, and
• Windows 7
• MAC OS X 10.10 or above
  Logitech Flow requires a compatible mouse and at least two computers that can connect to each other over a local area network

PRODUCT OVERVIEW

1. Scroll wheel button and tilt buttons
2. Easy-Switch™ button
3. Channel and battery indicator
4. Forward button
5. Back button
6. On/Off slider
7. Battery and Unifying receiver storage*

• Unifying receiver inside

CONNECT

Bluetooth wireless technology
In case you have limited USB slots, you can connect your M585 or M590 Silent mouse to your computer using Bluetooth. For compatibility requirements, please refer to system requirements

www.logitech.com/options

1. Download Logitech Options, click Add Devices, and select Add Bluetooth Device

2. Remove pull tab or make sure your mouse is ON

3. Short press Easy-Switch button to select desired channel

4. Long press Easy-Switch button to enter pairing mode

5. Find your M585/M90 mouse on the list of Bluetooth devices and connect

Logitech M585/M590 Silent can connect to one computer on the two provided channels using Bluetooth.

Unifying USB receiver

One tiny receiver for up to six Unifying devices. Plug it and leave it, then connect additional mice and keyboards to one computer.

First time out of the box

www.logitech.com/options

1. Download Logitech Options, click Add Devices, and select Add Unifying Device

2. Remove pull tab or make sure your mouse is on and extract Unifying receiver from battery hatch

3. Short press Easy-Switch button to select desired channel

4. Long press Easy-Switch button to enter pairing mode

5. Insert Unifying USB receiver

Repair with an existing Unifying receiver

www.logitech.com/unifying

1. Download Logitech Unifying Software

2. Make sure your mouse is On

3. Short press Easy-Switch button to select desired channel

4. Long press Easy-Switch button to enter pairing mode

5. Open Unifying software and follow onscreen instructions

Connecting to 2 systems

www.logitech.com/options

1. Download Logitech Options on both systems

2. Make sure your mouse is On

3. Long press Easy-Switch button to enter pairing mode

4. Connect to your first computer via either Unifying USB receiver or Bluetooth

5. Short press Easy-Switch button to switch to next channel

6. Long press Easy-Switch button to enter pairing mode

7. Connect to your second computer via Unifying USB receiver or Bluetooth

8. Enable FLOW through Logitech Options or press Easy-Switch button to switch between devices

Logitech M585/590 Silent can connect to up to two computers with either Bluetooth or Logitech Unifying receiver. One receiver is included in the box.

Specs & Details

Dimensions

Mouse

• Height : 4.06 in (103 mm)
• Width : 2.52 in (64 mm)
• Depth : 1.6 in (40 mm)
• Weight (with batteries) : 3.56 oz (101 g)

Logitech Unifying receiver

• Height : 0.57 in (14.4 mm)
• Width : 0.74 in (18.7 mm)
• Depth : 0.24 in (6.1 mm)
• Weight : 0.06 oz (1.8 g)

Technical Specifications

Sensor Technology

• High Precision Optical Tracking
• DPI (Min/Max) : 1000±

Buttons

• Number of Buttons : 7

Scrolling

• Precision scrolling wheel
• Scroll Wheel : Yes, Rubber
• Tilt wheel : Yes with middle click

Gesture Support (Windows) : Yes

Gesture Support (Mac) : Yes

Battery

• Battery : 18 months
• Battery Details : 1 x AA (included)

Connectivity

• Connection Type : Bluetooth Low Energy and 2.4 GHz wireless connection
• Wireless range : 10 m (33ft)
• Easy-Switch, 2 channels

Indicator Lights

• LED : Battery and Connectivity/ Channel LED

Optional software

• Logitech Options
• Logitech Flow

Warranty Information

1-Year Limited Hardware Warranty

Part Number

• Graphite:  910-005012

• Grey:  910-005108

FAQ – Frequently Asked Questions

How to enable Accessibility and Input monitoring permissions for Logitech Options****

We’ve identified a few cases where devices aren’t detected in the Logitech Options software or where the device fails to recognize customizations made in the Options software (however, the devices do work in out-of-box mode with no customizations).
Most of the time this happens when macOS is upgraded from Mojave to Catalina/BigSur or when interim versions of macOS are released. To resolve the problem, you can enable permissions manually. Please follow the steps below to remove the existing permissions and then add the permissions. You should then restart the system to allow the changes to take effect.

Remove existing permissions
To remove the existing permissions:
1. Close Logitech Options software.
2. Go to  System Preferences  ->  Security & Privacy. Click the Privacy  tab, and then click  Accessibility.
3. Uncheck  Logi Options  and  Logi Options Daemon.
4. Click on  Logi Options  and then click on the minus sign ‘ – ’ .
5. Click on  Logi Options Daemon  and then click on the minus sign ‘ – ’ .
6. Click on  Input Monitoring.
7. Uncheck  Logi Options  and  Logi Options Daemon.
8. Click on  Logi Options  and then click on the minus sign ‘ – ’.
9. Click on  Logi Options Daemon  and then click on the minus sign ‘ – ’.
10. Click  Quit   and Reopen.

Add the permissions
To add the permissions:
1. Go to  System Preferences  >  Security & Privacy. Click the Privacy  tab and then click  Accessibility.
2. Open  Finder  and click on  Applications  or press  Shift + Cmd + A  from the desktop to open Applications on Finder.
3. In  Applications , click  Logi Options. Drag and drop it to the Accessibility  box in the right panel.
4. In  Security & Privacy, click on  Input Monitoring.
5. In  Applications , click  Logi Options. Drag and drop it to the Input Monitoring  box.
6. Right-click on  Logi Options  in  Applications  and click on Show Package Contents.
7. Go to  Contents , then  Support.
8. In  Security & Privacy, click on  Accessibility.
9. In  Support , click  Logi Options Daemon. Drag and drop it to the Accessibility  box in the right pane.
10. In  Security & Privacy, click on  Input Monitoring.
11. In  Support , click  Logi Options Daemon. Drag and drop it to the Input Monitoring  box in the right pane.
12. Click  Quit and Reopen.
13. Restart the system.
14. Launch the Options software and then customize your device

Logitech Keyboard, Presentation and Mice Software – macOS 11 (Big Sur) Compatibility****

Apple has announced a forthcoming update macOS 11 (Big Sur) due to be released in the fall of 2020.

Logitech Options
Version: 8.36.76

Fully Compatible

Click to learn more

|

Logitech Control Center (LCC)
Version: 3.9.14

Limited Full Compatibility

Logitech Control Center will be fully compatible with macOS 11 (Big Sur), but only for a limited compatibility period.

macOS 11 (Big Sur) support for Logitech Control Center will end early 2021.

Click to learn more

---|---

Logitech Presentation Software
Version: 1.62.2

Fully Compatible

|

Firmware Update Tool
Version: 1.0.69

Fully Compatible

Firmware Update Tool has been tested and is fully compatible with macOS 11 (Big Sur).

Unifying
Version: 1.3.375

Fully Compatible

Unifying software has been tested and is fully compatible with macOS 11 (Big Sur).

|

Solar App
Version: 1.0.40

Fully Compatible

Solar app has been tested and is fully compatible with macOS 11 (Big Sur).

Logitech Options and Logitech Control Center macOS message: Legacy System Extension****

If you are using Logitech Options or Logitech Control Center (LCC) on macOS you may see a message that legacy system extensions signed by Logitech Inc. will be incompatible with future versions of macOS and recommending to contact the developer for support. Apple provides more information about this message here: About legacy system extensions.

Logitech is aware of this and we are working on updating Options and LCC software to ensure we comply with Apple’s guidelines and also to help Apple improve its security and reliability.
The Legacy System Extension message will be displayed the first time Logitech Options or LCC loads and again periodically while they remain installed and in use, and until we have released new versions of Options and LCC. We do not yet have a release date, but you can check for the latest downloads here.
NOTE: Logitech Options and LCC will continue to work as normal after you click OK.

What happens when you right-click in iPadOS?****

A right-click is comparable to a long-press with your finger. Using the mouse, there’s no need to hold down to have the menu appear — it shows in an instant.
NOTE: This functionality is subject to support by the app maker.

Change the scrolling direction of mouse on iPadOS****

You can change the scrolling direction of your mouse from Natural Scrolling to the other direction. Here’s how:
Go to  Settings  >  General  >  Trackpad and Mouse.
Slide the toggle to the left to turn off  Natural Scrolling.

Pair Logitech mouse to iPad using Bluetooth****

To pair your mouse to iPad, do the following:
1. Turn your mouse ON.
The LED should start blinking fast. If it doesn’t, perform a long press on the Easy-Switch button on the mouse.
2. Open the iPad Settings and tap  Bluetooth  settings.
3. Choose your mouse in the list of  Devices.

Warning message when Logitech device is connected to iPadOS****

When you connect your Logitech device, you might see a warning message.
If this happens, make sure to connect only the devices you’ll be using. The more devices that are connected, the more interference you might have between them.
If you are having connectivity issues, disconnect any Bluetooth accessories that you’re not using. To disconnect a device:
– In  Settings  >  Bluetooth , tap the information button next to the device name, then tap  Disconnect.

Bluetooth mouse or keyboard not recognized after reboot on macOS (Intel- based Mac) – FileVault****

If your Bluetooth mouse or keyboard does not reconnect after a reboot at the login screen and only reconnects after the login, this might be related to FileVault encryption.
When FileVault is enabled, Bluetooth mice and keyboards will only re-connect after login.
Potential solutions:
1. If your Logitech device came with a USB receiver, using it will solve the issue.
2. Use your MacBook keyboard and trackpad to login.
3. Use a USB keyboard or mouse to login.
Note: This issue is fixed from macOS 12.3 or later on M1. Users with an older version might still experience it.

Logitech mouse AssistiveTouch pointer support on iPadOS****

Moving a pointer on iPadOS
iPad OS 13.1 lets you use a mouse as a pointer with the AssistiveTouch feature. This feature is intended to help people who have difficulty using the touch screen, but it can also be useful for advanced users. For example:
Getting things done on the go

A Logitech mobile mouse such as MX Anywhere 2S can be a good addition to the Logitech Slim Folio Pro Keyboard Case for productive sessions on the go. The mouse will be quite efficient for text editing, scrolling in spreadsheets and navigating between apps.
Working with multiple devices at your desk

Logitech multi-device keyboards and mice allow you to work on multiple computers, and tablets, and switch between them with the press of a button. You can start a report on your computer, and then switch to your iPad to write a quick message.
Presenting from your iPad

When presenting with your iPad connected to a large screen, Logitech Spotlight Presentation Remote lets you control your slides and point out precise areas of focus in your presentation by moving the iPadOS pointer. (Note: Logitech Presentation software cannot be installed on iPadOS. The Spotlight effect and other software-enabled features are not available on iPad).

How does it work?
The pointer looks like a circle, designed to simulate the touch of a finger. You can use the mouse as if you moved a finger on the screen. Clicking will be like tapping the screen with the finger.
The mouse can be connected using Bluetooth or the wireless USB dongle using a USB adapter. You will need to enable AssistiveTouch in the Accessibility settings. See more setup details below.

Which Logitech mice are supported?
Pointing, clicking, right-click and scrolling are supported on iPadOS 13.1 for most Logitech Bluetooth mice. The supported mice are MX Master 3, MX Master 2S, MX Anywhere 2S, MX Vertical, MX Ergo, M720 Triathlon Mouse, M585, and M350 Pebble Mouse.
NOTE: Logitech Options software and software-related features are not supported on iPadOS.
– Limitations
Enabling the pointer and the AssistiveTouch requires to go multiple levels into the iPad settings. See the setup instructions below.
– iPadOS is enabling pointer movement as an AssistiveTouch feature. This means that the behavior of the pointer will be like moving a finger on the screen, not like using a cursor on a computer.
– Scrolling direction is fixed to “natural scrolling” and cannot be changed. Scrolling doesn’t work in all applications.

Set up and use a Logitech mouse on iPad OS
Make sure you have iPadOS installed on your iPad iPadOS can be installed on the following devices:
– All iPad Pros
– iPad (5th and 6th generation)
– iPad mini (5th generation)
– iPad mini 4
– iPad Air (3rd generation)
– iPad Air 2

Bluetooth Pairing
1. Turn on your mouse and do a long-press on the Bluetooth Easy-Switch button.
2. The Bluetooth LED will start blinking quickly, indicating your mouse is in discoverable mode.
3. Complete the pairing in the Bluetooth settings on your iPad.
Enable the pointer
The pointer is enabled through the AssistiveTouch feature in iPadOS settings. To enable the pointer:
1. Go to  Settings  >  Accessibility  >  Touch.
Enable  AssistiveTouch.

You should see the following appear on your screen:
Pointer circle

The pointer appears when the mouse is connected. You can move this pointer with your mouse. When you click, it will act as a finger doing a tap on the screen
AssistiveTouch button

This is a shortcut to the AssistiveTouch top-level menu and allows you to go to the home screen.

Get the most out of your mouse on iPadOS
  Mouse button mapping
By default, the mouse buttons are assigned to the following actions:

   Pointer Settings
You can change the tracking speed of the pointer:

You can also customize the size and color of the pointer:

Customize the mouse buttons
You can customize the actions that will be associated with the different mouse buttons:
1. Go to  Settings  >  Accessibility  >  Touch  >  Devices.

2. Select the connected device you want to customize.

You can also customize additional buttons to use the “Back” and “Forward” buttons of your Logitech Mouse to do things like showing Notifications or using the Dock.

Using the on-screen keyboard
Most of our mice have advanced buttons that are recognized by the system as keyboard shortcuts. Due to this, when a mouse is connected, the system believes that an external keyboard is also connected and the on-screen keyboard will disappear.
If you don’t use an external keyboard and want to keep using the on-screen keyboard, make sure that  Show Onscreen Keyboard  is enabled.

Cleaning your Logitech device****

In the event your Logitech device needs cleaning we have some recommendations:
Before You Clean
– If your device is cabled, please unplug your device from your computer first.
– If your device has user-replaceable batteries, please remove the batteries.
– Be sure to switch off your device and then wait 5-10 seconds before starting to clean.
– Don’t put cleaning liquids directly on your device.
– For devices that are not waterproof, please keep moisture to a minimum and avoid any liquid dripping or seeping into the device
– When using cleaning sprays, spray the cloth and wipe — do not spray the device directly. Never submerge the device in a liquid, cleaning or otherwise.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.
Cleaning Keyboards
– To clean the keys, use regular tap water to lightly moisten a soft, lint- free cloth and gently wipe down the keys.
– Use compressed air to remove any loose debris and dust between the keys. If you do not have compressed air available, you could also use cold-air from a hair-dryer.
– You can also use fragrance-free disinfecting wipes, fragrance-free anti- bacterial wet wipes, makeup removing tissue, or alcohol swabs containing less than 25% concentration of alcohol.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.
Cleaning Mice or Presentation Devices
– Use tap water to lightly moisten a soft, lint-free cloth and gently wipe down the device.
– Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down your device.
– You can also use fragrance-free disinfecting wipes, fragrance-free anti- bacterial wet wipes, makeup removing tissue, or alcohol swabs containing less than 25% concentration of alcohol.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.
Cleaning Headsets
– Plastic parts (headband, mic boom, etc.): it is recommended to use fragrance-free disinfecting wipes, fragrance-free anti-bacterial wet wipes, makeup-removing tissue, or alcohol swabs containing less than 25% concentration of alcohol.
– Leatherette earpads: it is recommended to use fragrance-free disinfecting wipes, fragrance-free anti-bacterial wet wipes, or make-up removal tissue. Alcohol wipes can be used on a limited basis.
– For the braided cable: it is recommended to use anti-bacterial wet wipes. When wiping cables and cords, grip the cord mid-way and pull towards the product. Don’t forcefully pull the cable away from the product or away from the computer.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.
Cleaning Webcams
– Use tap water to lightly moisten a soft, lint-free cloth and gently wipe down the device.
– Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down the webcam lens.
– Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.
If Your Device Still Isn’t Clean
– In most cases, you can use isopropyl alcohol (rubbing alcohol) or fragrance- free anti-bacterial wipes and apply more pressure when cleaning. Before using rubbing alcohol or wipes, we suggest you test it first in an inconspicuous area to make sure it doesn’t cause discoloration or remove any printing on your device.
– If you’re still not able to get your device clean, please consider contacting us.
COVID-19
Logitech encourages users to properly sanitize their products in accordance with guidelines put out by the World Health Organization and the Centers for Disease Control guidelines.

Backup device settings to the cloud in Logitech Options+****

INTRODUCTION
This feature on Logi Options+ allows you to backup the customization of your Options+ supported device automatically to the cloud after creating an account. If you are planning to use your device on a new computer or wish to go back to your old settings on the same computer, log into your Options+ account on that computer and fetch the settings you want from a backup to set up your device and get going.
HOW IT WORKS
When you are logged into Logi Options+ with a verified account, your device settings are automatically backed up to the cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown):

Manage settings and backups by clicking on  More  >  Backups:
AUTOMATIC BACKUP OF SETTINGS  — if the  Automatically create backups of settings for all devices  checkbox is enabled, any settings you have or modify for all of your devices on that computer are backed up to the cloud automatically. The checkbox is enabled by default. You can disable it if you don’t want the settings of your devices to be backed up automatically.
CREATE A BACKUP NOW  — this button allows you to backup your current device settings now, if you need to fetch them later.
RESTORE SETTINGS FROM BACKUP  — this button lets you view and restore all the available backups you have for that device that are compatible with that computer, as shown above.
The settings for a device are backed up for every computer that you have your device connected to and have Logi Options+ that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following:
– Name of the computer. (Ex. John’s Work Laptop)
– Make and/or model of the computer. (Ex. Dell Inc., Macbook Pro (13-inch) and so on)
– The time when the backup was made
The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP
– Configuration of all the buttons of your mouse
– Configuration of all the keys of your keyboard
– Point & Scroll settings of your mouse
– Any application-specific settings of your device
WHAT SETTINGS ARE NOT BACKED UP
– Flow settings
– Options+ app settings

Logitech Options permission prompts on macOS Monterey, macOS Big Sur, macOS Catalina, and macOS Mojave****

Download the latest version of Logitech Options software.
See Bellow……

Logitech Options permission prompts on macOS Monterey and macOS Big Sur****

For official macOS Monterey and macOS Big Sur support, please upgrade to the latest version of Logitech Options (9.40 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:
– Bluetooth Privacy prompt  needs to be accepted to connect Bluetooth devices through Options.
– Accessibility  access is needed for scrolling, gesture button, back/forward, zoom, and several other features.
– Input monitoring  access is needed for all the features enabled by the software such as scrolling, gesture button, and back/forward among others for devices connected via Bluetooth.
– Screen recording  access is needed to capture screenshots using a keyboard or a mouse.
– System Events  access is needed for the Notifications feature and Keystroke assignments under different applications.
– Finder  access is needed for the Search feature.
– System Preferences  access if needed for launching Logitech Control Center (LCC) from Options.

Bluetooth Privacy prompt
When an Options supported device is connected with Bluetooth/Bluetooth Low Energy, launching the software for the first time will show the below pop-up for Logi Options and Logi Options Daemon:

Once you click  OK , you will be prompted to enable the checkbox for Logi Options in  Security & Privacy >  Bluetooth.
When you enable the checkbox, you will see a prompt to  Quit & Reopen. Click on  Quit & Reopen for the changes to take effect.

Once the Bluetooth Privacy settings are enabled for both Logi Options and Logi Options Daemon, the  Security & Privacy tab will appear as shown:

Accessibility Access
Accessibility access is needed for most of our basic features such as scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click  Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

If you already clicked  Deny , follow these steps to manually allow access:
1. Launch System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click  Accessibility  and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button, and back/forward to work. The following prompts will be displayed when access is needed:

1. Click  Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

4. After you check the boxes, select  Quit Now  to restart the application and allow the changes to take effect.

If you already clicked  Deny , please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature:

1. Click  Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for  Logitech Options Daemon.

4. Once you check the box, select  Quit Now  to restart the application and allow the changes to take effect.

If you already clicked  Deny , use the following steps to allow access manually:
1. Launch  System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click on  Screen Recording  and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click  OK  to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on  Don’t Allow , use the following steps to allow access manually:
1. Launch  System Preferences.
2. Click  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click  Automation  and then check the boxes under Logitech Options Daemon  to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

Logitech Options permission prompts on macOS Catalina****

For official macOS Catalina support, please upgrade to the latest version of Logitech Options (8.02 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:
Accessibility  access is needed for scrolling, gesture button, back/forward, zoom and several other features
Input monitoring  (new) access is needed for all the features enabled by the software such as scrolling, gesture button and back/forward among others for devices connected via Bluetooth
Screen recording  (new) access is needed to capture screenshots using a keyboard or a mouse
System Events  access is needed for Notifications feature and Keystroke assignments under different applications
Finder  access is needed for the Search feature
System Preferences  access if needed for launching Logitech Control Center (LCC) from Options
Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click  Open System Preferences.
2. In  System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

If you already clicked ‘Deny’, do the following to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click  Accessibility  and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button and back/forward to work. The following prompts will be displayed when access is needed:

1. Click  Open System Preferences.
2. In  System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

4. After you check the boxes, select  Quit Now  to restart the application and allow the changes to take effect.

 If you already clicked ‘Deny’, please do the following to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy, and then click the  Privacy  tab.
3. In the left panel, click  Input Monitoring  and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature.

1. Click  Open System Preferences.
2. In  System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for  Logitech Options Daemon.
4. Once you check the box, select  Quit Now  to restart the application and allow the changes to take effect.

If you already clicked ‘Deny’, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click on  Screen Recording  and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click on  OK  to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click  Automation  and then check the boxes under Logitech Options Daemon  to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
– Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Control Center.
– Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Presentation software.

Logitech Options permission prompts on macOS Mojave****

or official macOS Mojave support, please upgrade to the latest version of Logitech Options (6.94 or later).

Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for our Options software for the following features:

– Accessibility access is needed for scrolling, gesture button, back/forward, zoom and several other features
– Notifications feature and keystroke assignments under different applications need access to System Events
– Search feature needs access to Finder
– Launching Logitech Control Center (LCC) from Options requires access to System Preferences

The following are the user permissions the software needs for you to get complete functionality for your Options-supported mouse and/or keyboard.

Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll see a prompt as shown below.

Click  Open System Preferences  and then turn on the checkbox for Logitech Options Daemon.

In case you clicked  Deny , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click on  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click on  Accessibility  and check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

System Events prompts
If a feature requires access to any specific item such as System Events or Finder, you will see a prompt (similar to the screenshot below) the first time you use this feature. Please note that this prompt appears only once, requesting access for a specific item.  If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Click  OK  to allow access for Logitech Options Daemon so that you can continue to use these features.

In case you clicked  Don’t Allow , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click  Automation  and then check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

Flow network setup check for Mac****

If you are having difficulty establishing a connection between two computers for Flow, follow these steps:
1. Check both systems are connected to the internet:
– On each computer, open a web browser and check the internet connection by navigating to a webpage.
2. Check that both computers are connected to the same network:
– Open the Terminal: For Mac, open your  Applications  folder, then open the  Utilities  folder. Open the Terminal application.
– In the Terminal, type:  Ifconfig
– Check and note the  IP address  and  Subnet mask. Make sure that both systems are in the same Subnet.
3. Ping the systems by IP address and make sure that ping works:Open the Terminal and type  ping   [Where the <IP address is the IP address of the other computer noted in Step 2 above]4. Check that the Firewall and Ports are correct:
– Ports used for Flow:
TCP : 59866
UDP : 59867,59868
1. Open the Terminal and type the following cmd to show the ports in use:
> sudo lsof +c15|grep IPv4
2. This is the expected result when Flow is using the default ports:
NOTE: Normally Flow uses the default ports but if those ports are already in use by another application Flow might use other ports.
3. Check that the Logitech Options Daemon is added automatically when Flow is enabled:
– Go to  System Preferences  >  Security & Privacy
– In  Security & Privacy go to the  Firewall  tab. Make sure the Firewall is on, then click on  Firewall Options. (NOTE: You may have to click the lock in the bottom left corner to make changes which will prompt you to enter the account password.)

NOTE: On macOS, the firewall default settings automatically allow ports opened by signed apps through the firewall.  As Logi Options is signed it should be added automatically without prompting the user.
4. This is the expected result: The two “Automatically allow” options are checked by default. The “Logitech Options Daemon” in the list box is added automatically when Flow is enabled.
5. If Logitech Options Daemon is not there, try the following:Uninstall Logitech Options
– Reboot your Mac
– Install Logitech Options again

6. Disable Antivirus and reinstall:
– Try disabling your Antivirus program first, then reinstall Logitech Options.
– Once Flow is working, re-enable your Antivirus program.

Compatible Antivirus Programs

Resolve Bluetooth Wireless issues on macOS****

These troubleshooting steps go from easy to more advanced.
Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of macOS
Apple is regularly improving the way macOS handles Bluetooth devices.
Click here for instructions on how to update macOS.

Make sure you have the right Bluetooth parameters
1. Navigate to the Bluetooth preference pane in  System Preferences :
– Go to  Apple Menu  >  System Preferences  >  Bluetooth
2. Make sure that Bluetooth is turned  On.
3. In the bottom-right corner of the Bluetooth Preference window, click Advanced.
4. Make sure all three options are checked:
– Open Bluetooth Setup Assistant at startup if no keyboard is detected
– Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
– Allow Bluetooth devices to wake this computer
NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac and that the OS Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac.
5. Click  OK.

Restart the Mac Bluetooth Connection on your Mac
1. Navigate to the Bluetooth preference pane in System Preferences:
2. Go to  Apple Menu  >  System Preferences  >  Bluetooth
3. Click  Turn Bluetooth Off.
4. Wait a few seconds, and then click  Turn Bluetooth On.
5. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again
1. Navigate to the Bluetooth preference pane in System Preferences:
– Go to  Apple Menu  >  System Preferences  >  Bluetooth
2. Locate your device in the  Devices  list, and click on the “ x ” to remove it.

3. Re-pair your device by following the procedure described here.

Disable the hand-off feature
In some cases, disabling the iCloud hand-off functionality can help.
1. Navigate to the General preference pane in System Preferences:
– Go to  Apple Menu  >  System Preferences  >  General
2. Make sure  Handoff  is unchecked. 
Reset the Mac’s Bluetooth settings

WARNING: This will reset your Mac, and cause it to forget all of the Bluetooth devices you have ever used. You will need to re-configure each device.

1. Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen. (You’ll need to check the box Show Bluetooth in menu bar  in the Bluetooth preferences).
2. Hold down the  Shift and  Option keys, and then click the Bluetooth icon in the Mac Menu Bar.

3. The Bluetooth menu will appear, and you will see additional hidden items in the drop-down menu. Select  Debug and then  Remove all devices. This clears the Bluetooth device table and you’ll then need to reset the Bluetooth system.
4. Hold down the  Shift and  Option keys again, click on the Bluetooth menu and select  Debug >  Reset the Bluetooth Module.
5. You will now need to repair all your Bluetooth devices following standard Bluetooth pairing procedures.

To re-pair your Logitech Bluetooth device:
NOTE: Make sure all your Bluetooth devices are on and have enough battery life before you re-pair them.

When the new Bluetooth Preference file is created, you’ll need to re-pair all your Bluetooth devices with your Mac. Here’s how:

1. If the Bluetooth Assistant starts up, follow the onscreen instructions and you should be ready to go. If the Assistant doesn’t appear, go to Step 3.
2. Click  Apple >  System Preferences , and select the Bluetooth Preference pane.
3. Your Bluetooth devices should be listed with a Pair button next to each unpaired device. Click  Pair to associate each Bluetooth device with your Mac.
4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Delete your Mac’s Bluetooth Preference List
The Mac’s Bluetooth Preference List may be corrupted. This preference list stores all the Bluetooth devices pairings and their current states. If the list is corrupted, you’ll need to remove your Mac’s Bluetooth Preference List and re-pair your device.

NOTE: This will delete all pairing for your Bluetooth devices from your computer, not just Logitech devices.

1. Click  Apple >  System Preferences , and select the Bluetooth Preference pane.
2. Click  Turn Bluetooth Off.
3. Open a Finder window and navigate to the /YourStartupDrive/Library/Preferences folder. Press  Command-Shift-G  on your keyboard and enter  /Library/Preferences  in the box.
Typically this will be in  /Macintosh HD/Library/Preferences. If you changed the name of your startup drive, then the first part of the pathname above will be that [Name]; for example,  [Name]/Library/Preferences.
4. With the Preferences folder open in the Finder, look for the file called com.apple.Bluetooth.plist. This is your Bluetooth Preference List. This file could be corrupted and cause problems with your Logitech Bluetooth device.
5. Select the  com.apple.Bluetooth.plist  file and drag it to the desktop.
NOTE: This will create a backup file on your desktop if you ever want to go back to the original setup. At any point, you can drag this file back to the Preferences folder.
6. In the Finder window that is open to the /YourStartupDrive/Library/Preferences folder, right-click the com.apple.Bluetooth.plist  file and select  Move to Trash  from the pop-up menu.
7. If you are asked for an administrator password to move the file to the trash, enter the password and click  OK.
8. Close any open applications, then restart your Mac.
9. Re-pair your Logitech Bluetooth device.

Difference between M585 Multi-Device and M590 Multi-Device Silent****

The difference between the M585 and M590 is:
– The M585 Multi-Device mouse uses switches that provide an audible “click”. These give you a cue to confirm left and right clicks.
– The M590 Multi-Device Silent mouse uses silent switches, with a smooth tactile feedback. The audio cue when left and right buttons are used is nearly silent.

Use the M585/ M590 mouse with two different Unifying receivers****

If you have a spare Logitech Unifying receiver, your mouse can connect to two receivers, one for each of the two provided channels. Plug the receiver into a working USB port and follow the instructions for connecting to a Unifying receiver in the Logitech Options software. You can determine if your receiver is Unifying by this logo:

If you don’t have Logitech Options, you can download it from your product’s Download page.

M585/ M590 Bluetooth connection does not work on Windows 7 computer****

Your mouse uses Bluetooth low energy (LE) technology and is not compatible with Windows 7 computers that don’t support Bluetooth Smart. Some software features may not appear on Logitech Options when connected to Windows 7 over Bluetooth LE.

Your mouse is compatible with Windows 8 computers that support Bluetooth Smart.

If you aren’t sure if your computer supports Bluetooth LE technology, please contact the computer manufacturer. You can always use your M585 or M590 with the Logitech Unifying receiver that comes with the mouse.

Customize desktop layout with Logitech Flow****

You can customize the layout of your computers in Logitech Flow. Here’s how:
1. Open Logitech Options and select the  Flow  tab.
2. Rearrange your computer setup to match your desktop layout by dragging the screens displayed in the right panel and dropping them to the desired position.
NOTE: Logitech Flow supports two or three computers.
3. To switch how your mouse flows to the other screen, click on the blue screen and drag it to the right until the white screen is on the left, as shown below.

Determine if Logitech Flow is enabled****

The status icon lets you quickly know the status of your Logitech Flow setup and transfer progress. It also allows you to quickly disable and re-enable Logitech Flow. The icon will change depending on the current status:

 ​ PC Status Icons

| | |
---|---|---|---

Logitech Flow is enabled and the mouse is connected to this computer.

|

Logitech Flow is enabled and the mouse is connected to another computer.

|

Logitech Flow is disabled. You won’t be able to automatically switch or

transfer content across computers.

|

Logitech Flow encountered a problem and is not working properly. Check to

make sure your computers are connected to the same network.

Mac Status Icons

| | |
---|---|---|---

Logitech Flow is enabled and the mouse is connected to this computer.

|

Logitech Flow is enabled and the mouse is connected to another computer.

|

Logitech Flow is disabled. You won’t be able to automatically switch or

transfer content across computers.

|

Logitech Flow encountered a problem and is not working properly. Check to

make sure your computers are connected to the same network.

Move from one screen to another with Logitech Flow****

There are a couple of ways to switch between computers:
– Move your mouse to the edge of your screen to the right (or left if you have changed the order of your screens), and you should automatically flow over into the screen of your second computer.
– Hold the  Ctrl  key on your keyboard and move the mouse cursor to the edge of the screen. See Control screen switching with Logitech Flow for more information.

Logitech Flow status icons****

The status icon provides a lot of functionality and allows you to quickly know the status of your Logitech Flow setup, including the active screen.

The Status icon can be found on the bottom right-hand of your computer screen as a small mouse icon. The icons appear as follows, depending on your operating system:

Windows 7:

Windows 10:

Mac:

For more information on what the status icons mean, please see Determine if Logitech Flow is enabled.

Control screen switching with Logitech Flow****

To have more control when switching screens, you can enable the “Hold Ctrl and move to the edge” option in Logitech Options.

To enable  Hold Ctrl and move to the edge :
1. Open Logitech Options and select the  Flow  tab.
2. To change the way you move between screens, click the drop-down arrow under  Switch between computers  and select  Hold Ctrl and move to the edge.
This way, you’ll only switch screens when you press Ctrl and reach the designated edge.

Copy and paste an image from a presentation on one computer to a presentation on another****

Copy and pasting using Logitech Flow depend on the applications. If it’s a standard file format, such as JPG or PNG, you should be able to copy an image from a presentation on computer A to a presentation on computer B.

When you copy and paste content using Flow the image will be transferred over your network to the clipboard on the other computer.

If the application that’s receiving the image supports that file format you should be able to paste it.

Unable to open files transferred using Logitech Flow on another computer****

Logitech Flow can transfer text, images, and files across computers using the clipboard. This means you can copy content from one machine, switch to another computer and paste your copied content.

If you do not have an application on the computer you have copied the content to that can open that file, the file might not be recognized by your operating system.

Use Logitech Flow to copy an application on one device to the same application on another device****

Logitech Flow lets you copy from an application on one device and paste into another device. You can copy and paste text, files, and images.

Logitech Flow does not modify the content copied, so the success of the copy and paste depends on the application. If the content that was copied from the application on the first computer is supported by the application on the second, then you should be able to copy the content from one device to another device when both have the same application (including application version).

Set up and enable Logitech Flow for use with a mouse****

You’ll need to first make sure your mouse is compatible with Logitech Flow. You can find the list of supported devices here.

To set up Logitech Flow:
– Download and install Logitech Options on the computers you want to use Flow on. You can get Logitech Options from your product’s Download page.
NOTE: Logitech Options must be installed and Flow enabled on all the computers that you want to use Flow on.

– Pair your mouse using Bluetooth or the Unifying receiver to other computers — Logitech Flow uses Logitech Easy-Switch™ technology to switch between the computers in your Logitech Flow configuration. See Connect your Logitech Bluetooth device for more information.
NOTE: You’ll need to pair your mouse with the computers that you want to use Flow on before you can enable Flow.

– Connect the computers to the same network — make sure all your computers are connected to the same wireless or wired network. In office environments, where network ports can be blocked, you might need to talk to your network administrator if Logitech Flow cannot establish a connection.

To enable Logitech Flow:
When you enable Logitech Flow your computer will find other computers on the network that are paired to the same mouse. You’ll need to wait for the connection process to take place before you can start using Flow. If auto- discovery cannot find other computers on your network, make sure that Logitech Flow is enabled on your other computer(s). You’ll need to have an active internet connection for the initial connection to be established.
1. Click  Enable Flow  to initialize the connection between your Flow computers.
2. After you enable Logitech Flow, it will automatically search for another computer.
3. Once your connection is successful, click  Continue  to start using Logitech Flow.

Logitech Flow doesn’t work on the login screen or when computer goes into sleep mode****

Logitech Flow relies on your network connection to automatically find other computers during setup and switch between computers and transfer content across them.

Depending on your computer settings your network connection might be disabled while your computer is sleeping and Logitech Flow might stop running.

If you have a problem with Logitech Flow when your computer goes to sleep or when you need to log in, check the following:
– Make sure your computer is awake and that you are logged in. You must be logged into the computer for Flow to work.
– You’re logged into the computer you want to use Logitech Flow on.
– Verify that your network connection is established — wireless or wired.

System Extension Blocked message when installing Logitech Options or LCC****

Starting with macOS High Sierra (10.13), Apple has a new policy that requires user approval for all KEXT (driver) loading. You may see a “System Extension Blocked” prompt (shown below) during the installation of Logitech Options or Logitech Control Center (LCC).
If you see this message, you’ll need to approve the loading of the KEXT manually so that your device drivers can be loaded and you can continue to use its functionality with our software. To allow KEXT loading, please open System Preferences  and navigate to the  Security & Privacy section. On the  General  tab, you should see a message and an  Allow  button, as shown below. In order to load the drivers, click  Allow. You may need to reboot your system so the drivers are properly loaded and the functionality of your mouse is restored.

NOTE: As set by the system, the  Allow  button is only available for 30 minutes. If it has been longer than that since you installed LCC or Logitech Options, please restart your system to see the  Allow  button under the Security & Privacy section of System Preferences.

NOTE: If you don’t allow KEXT loading, all devices supported by LCC will not be detected by software. For Logitech Options, you need to perform this operation if you’re using following devices:
– T651 Rechargeable trackpad
– Solar Keyboard K760
– K811 Bluetooth keyboard
– T630/T631 Touch mouse
– Bluetooth Mouse M557/M558

Logitech Options issues when Secure Input is enabled****

Ideally, Secure Input should only be enabled while the cursor is active in a sensitive information field, such as when you enter a password, and should be disabled right after you leave the password field. However, some applications may leave the Secure Input state enabled. In that case, you may experience the following issues with devices supported by Logitech Options:
– When the device is paired in Bluetooth mode, it’s either not detected by Logitech Options or none of the software-assigned features work (basic device functionality will continue to work, however).
– When the device is paired in Unifying mode, it’s not possible to perform keystroke assignments.

If you encounter these issues, check to see if Secure Input is enabled on your system. Do following:
1. Launch Terminal from /Applications/Utilities folder.
2. Type the following command in Terminal and press  Enter :ioreg -l -d 1 -w 0 | grep SecureInput

– If the command returns back no information, then Secure Input is not enabled on the system.

– If the command returns back some information, then look for “kCGSSessionSecureInputPID”=xxxx.  The number xxxx points to the Process ID (PID) of the application that has Secure Input enabled:
1. Launch Activity Monitor from /Applications/Utilities folder.
2. Search for PID which has secure input enabled.
Once you know which application has Secure Input enabled, close that application to resolve the issues with Logitech Options.

Logitech Flow****

Introduction to Logitech Flow
Logitech Flow allows you to automatically switch between computers by moving your mouse cursor to the edge of the screen. You can also copy and paste text, images, and files between your computers. If you have a supported Logitech keyboard, your keyboard can follow your mouse, giving you total control.

Setting-up Logitech Flow
Enabling Logitech Flow is quick and easy. To set-up Logitech Flow:
– Download and Install Logitech Options  — download Logitech Options and install it on your computers.
– Pair your mouse to other computers  — Logitech Flow uses Logitech Easy- Switch™ technology to switch between your computers. You need to pair your mouse via Unifying or Bluetooth to your computers. You can use two or three different computers on your Logitech Flow configuration.
– Connect computers to the same network  — make sure all your computers are connected to the same wireless or wired network. On office environments, where network ports can be blocked, you might need to talk to your network administrator in case Logitech Flow cannot establish a connection.
– Enable Logitech Flow  — when you enable Logitech Flow your computer will find other computers on the network that are paired to the same mouse, please wait for the connection process to take place so you can start using Logitech Flow. If auto-discovery cannot find other computers on your network, you might need to enable Logitech Flow on your other computer(s) – make sure you have an active internet connection for the initial connection to be established.
If you have problems during the setup process you can get more help on the troubleshooting section of this document.

Using Logitech Flow
After setting up Logitech Flow, you can automatically switch just by moving your mouse cursor to the edge of the screen. To change the behavior of Logitech Flow to your specific needs you can access its preferences by opening Logitech Options and selecting the Flow tab. You can also get to the Flow tab by selecting the ‘Open Preferences’ option from the Logitech Flow status icon.

– Enable/Disable Switch  — you can enable or disable Logitech Flow whenever you like. Your computer arrangement and preferences won’t be lost. This is ideal if you want to temporarily disable Logitech Flow.

Managing your computers
You can rearrange your computer setup to match your desktop layout by dragging and dropping them to the desired position.

Logitech Flow supports two or three computers, depending on how many Easy- Switch devices your mouse supports. You can add an additional computer by clicking on the add computers button. Make sure to follow the setup process for each computer before clicking the add computers button.
To get more details about the computers, to disable, and/or remove them, click the   (more) button.

Disable  — temporarily disables a computer until you re-enable it. This is ideal if you don’t want to temporarily automatically switch to this computer.
Remove  — permanently removes a computer from Logitech Flow. You won’t be able to automatically switch to it. Your mouse will still be paired to your computer, so you can still use your mouse’s Easy-Switch™ button to switch to it.

Switch between computers
Move to the edge  — switch between computers just by reaching the edge of the screen.
Hold Ctrl and move to the edge  — switch between computers by holding the Ctrl key on your keyboard and moving to the edge of the screen with your mouse cursor.

Screen Corners
Enabled  — allows you to switch from the edge of the screen, including the four screen corners.
Disabled  — you won’t be able to switch to another computer from the four corners of the screen. This setting is ideal if you tend to use your windows maximized or if you have the Hot Corners feature enabled on your Mac.

Copy and Paste
With copy and paste enabled, you can copy text, images, and files from one computer and paste it on another. Just copy the content you want on one computer, switch to another computer using Logitech Flow, and paste the content. Transferring content and files depends on your network speed. Large sized images or files might take minutes to be transferred. You can follow the progress of transfers from the status icon.
Note:  Certain file types, which can be opened on one system, might not be supported on another if the application that supports it is not installed.
Note:  Dragging files from one computer to drop on another is not supported by Logitech Flow.
 Keyboard Link
With a compatible Logitech keyboard, you can have the best Logitech Flow experience. If you have a Logitech Flow supported keyboard you’ll be able to link it to your mouse so when you automatically switch to another computer your keyboard will follow your mouse. Your keyboard will be available in the drop-down list if it’s paired to your Logitech Flow computers.
Note:  Make sure your keyboard is paired and listed as a device on Logitech Options. In case it’s not listed, try switching between computers and re-launching Logitech Options.
Logitech Flow supported keyboards:  You can find a list of Logitech Flow supported keyboards  here.

Status icon
The status icon provides a lot of functionality and allows you to quickly know the status of your Logitech Flow setup and transfer progress. It also allows you to quickly disable and re-enable Logitech Flow. The icon will change depending on the current status:
PC Status Icons
 — Logitech Flow is enabled and the mouse is connected to this computer.
 — Logitech Flow is enabled and the mouse is connected to another computer.
 — Logitech Flow is disabled. You won’t be able to automatically switch or transfer content across computers.
 — Logitech Flow encountered a problem and is not working properly. Check to make sure your computers are connected to the same network.
Mac Status Icons
 — Logitech Flow is enabled and the mouse is connected to this computer.
 — Logitech Flow is enabled and the mouse is connected to another computer.
 — Logitech Flow is disabled. You won’t be able to automatically switch or transfer content across computers.
 — Logitech Flow encountered a problem and is not working properly. Check to make sure your computers are connected to the same network.

Troubleshooting

  I get a message saying that Logitech Flow was unable to find or establish a connection to other computers, what can I do? Logitech Flow relies on your network for its initial configuration and regular use. Follow the steps below to start using Logitech Flow:
Step 1: Make sure your mouse shows up on Logitech Options on all computers.
Step 2: Make sure that your computers are connected to the same network.
Step 3: Make sure that Logitech Options communication channel is not blocked by any firewall or antivirus application.
Step 4: Make sure that you have working internet connection.
Step 5: Make sure that you have enabled Logitech Flow on all computers.
Note:   Logitech Flow uses the network to link multiple (up to three) computers and allow them to share a mouse and keyboard. To accomplish this, Flow uses a few different techniques depending on your network configuration:
For computers on the same subnet that can ping each other using UDP broadcasts, Flow uses a fixed UDP port (59867) to listen for and discover other peers.
For those computers that are behind routers or firewalls, Flow uses a Logitech cloud service to assist with peer discovery. This discovery technique uses TCP port 443 to communicate with the server and UDP port 59868 to listen for pings from peers.
Only certain device information are sent to the server and is sent and stored encrypted for security. Once peers discover each other, they use TCP port 59866 to establish a secure peer network to send control data. All traffic sent across this network is also encrypted for security purposes.

How do I pair my mouse to another computer?
To learn how to pair your mouse to different computers, please visit  Logitech’s support page to find specific connection information for your device.

I keep switching to the other computer by mistake when I reach the edge
Enable the ‘Hold Ctrl and move to the edge’ option on Logitech Options. This will allow you to have more control and switch only when your keyboard Ctrl key is down and you reach the designated edge.

When my computer goes to sleep or it’s on the login screen, Logitech Flow does not work. Why does that happen?
Logitech Flow relies on your network connection to automatically find other computers during setup, switch between computers and transfer content across them. Depending on your computer settings your network connection is disabled while your computer is sleeping and Logitech Flow might not be running. To use Logitech Flow make sure your computer is awake, you’re logged in and the network connection is established.

I transfer certain files but I’m unable to open them on my other computer?
Logitech Flow can transfer text, images, and files across computers using the clipboard. This means you can copy content from one machine, switch to another computer and paste the file. If you don’t have an application that can open that file it might not be recognized by your operating system.

I have a keyboard paired to both computers but I don’t see my keyboard as an option on the drop-down list, what should I do?
If you still continue to have issues, try restarting both computers and enabling the Keyboard link on Logitech Options.
Step 1: Make sure that you have a  Logitech Flow supported keyboard.
Step 2: Make sure that the keyboard shows up in Logitech Options on all your computers. Try switching between the computers using the Easy-Switch key and restarting Logitech Options to make sure it’s connected. If you still continue to have issues, try restarting both computers.
Can’t find the answer to your questions?  Please visit  Logitech’s support page.
****

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