ELKAY SW1156CS Smartwell Countertop Beverage Dispenser Installation Guide

Smartwell™ Countertop Beverage Dispenser
Model – SW1156CS
Installation Guide

General Information

1.1 Warning / Notice / Safety Instructions
WARNING
Carefully read, understand, and follow all the instructions in this manual before using the product. Improper installation of this product could cause a dangerous situation resulting in personal injury or even death.
DO NOT operate power tools unless you read and understand the instructions and warnings in this and all other applicable manuals.
Proper use of tools and the products described in this manual is your responsibility.
NOTICE
Failure to follow these instructions could also cause a situation that results in water damage, or other damage to  floors, walls, pipes, or electrical wiring.
Read all instructions carefully and familiarize yourself with the various parts of this product BEFORE starting the installation.
This manual contains step-by-step installation instructions for the Elway Smartwell Countertop beverage dispenser. A separate Use and Care manual contains the operating instructions. The Elway Smartwell Countertop is a filtered water dispenser that gives users the option to create their own custom beverages using a touch screen on the unit or a mobile device for touch less operation.
Followed carefully, these instructions will result in an easy, trouble-free installation of this Elway Manufacturing Company (Elway) product.
Any deviations, additions or deletions from the described methods, without the prior written approval of our Smartwell Care department, will void the warranty covering this product. 
SAFETY INSTRUCTIONS
The installer is responsible for making sure the installation of this product meets all local, state, and Federal plumbing and electrical codes.
1.2 ELWAY Smartwell Documents

• Smartwell Owner`s Use & Care Guide
  

• Smartwell Troubleshooting Chart
  

Visitwww.elkaysmartwell.com for product videos, FAQs and more!
1.3 Serial Number Locations
The serial number is located on the back of the Countertop dispenser in the upper right corner. Reference this serial number when contacting Elway with any questions concerning this product.
Elkay Manufacturing Company

1.4 Contact Information
Contact your dealer or lease provider if you have any questions relating to the installation or operation of this unit, or if there are damaged or missing parts.
If additional support is required, please contact the Smartwell Customer Care Team.
Write Dealer / Lease Provider Contact Above for Future Reference
Smartwell Customer Care Team
Phone: 866.699.4507
Email: Smartwellcare@elkay.com
1.5 Notice of Changes
The information, specifications and illustrations in this manual are based on the information that was available at the time this material was written and is subject to change without notice.
1.6 Disclaimer
The information contained in this manual is given free of charge. This information is based on reliable technical data and is intended for people with the technical knowledge to install, use and maintain this product at their own discretion and risk. Elkay assumes no responsibility  for results obtained or damage incurred from the use of this material
either in whole or in part by the buyer.
1.7 Warranty
This product is covered by a Limited Warranty and Elkay will not be held responsible for damage of any kind in connection with the installation of the product.
Refer to the Elkay website http://www.elkay.com/warranty and click on DRINKING WATER PRODUCT WARRANTY.

Safety

Think Safety
Before performing any work, read and understand the safety instructions in this manual.
2.1 General
The Elkay Manufacturing Company (Elkay) cannot anticipate every possible circumstance that might involve a potential hazard during the installation, use or maintenance of this product. The warnings and instructions in this manual are, therefore, not all-inclusive. If a tool, procedure or work method that is not specifically recommended by Elway is used, you must be satisfied that it is safe for yourself and others. You should also make sure that the product will not be damaged  by the methods you choose.
Most work-related accidents are caused by failure to observe basic safety rules or precautions. An accident can often be avoided by recognizing potentially hazardous situations before an accident occurs.
As you install, use or maintain this product, you must be alert to potential hazards. You should also have the necessary training, skills and tools to perform any installation or maintenance procedure.
2.2 Safety Alert Symbol and Signal Words
**The safety alert symbol is used to alert you to potential personal injury hazards. The hazards are identified with this safety alert symbol along with a signal word such as
“WARNING” or “CAUTION”.
Signal words help focus your attention on potential  hazards. The signal words used in this manual are WARNING, CAUTION, NOTICE, SAFETY INSTRUCTION and Note. The safety messages must be followed to prevent personal injury or death as well as prevent product damage.
2.3 Safety Signal Words
WARNING
Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
****CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.
NOTICE
Indicates that equipment or property damage can result if instructions are not followed.
SAFETY INSTRUCTIONS
Safety instructions (or equivalent) signs indicate specific safety-related instructions or procedures.
Note: Contains additional information important to a procedure.
2.4 Personal Safety
WARNING
These warnings indicate a potentially hazardous situation which, if not avoided, could result in serious injury or death. Follow all instructions related to the installation, use or maintenance of this product (unit).
Personal Protection
**Be sure to use all personal protective equipment, such as safety glasses, sturdy work shoes and cut resistant gloves, whenever necessary to ensure your own safety.
To avoid eye injury, always wear protective glasses  with side shields when working near CO2 tanks and lines.
Make sure no one else can be injured by escaping CO2 gas should a hose or fitting break.
Wear sturdy shoes when unpacking the unit or moving it. DO NOT wear open-toed shoes or tennis shoes.
Wear protective cut resistant gloves during installation to protect against sharp edges from sheet metal components.
Shock and Electrocution Hazards
Contact with live electricity can cause serious bodily injury and in some cases, death.
**In extremely rare cases, the Smartwell Countertop screen may briefly reboot during operation as a result of ESD (Electrostatic Discharge). There are no safety concerns and no damage resulting to the unit.
DO NOT touch any electrical device with wet hands or allow water to come into contact with electrical devices. Water will conduct electric current to create a short circuit, resulting in injury or death.
WARNING
DO NOT create a short circuit between a source of electricity and a liquid by being in contact with both simultaneously.
Pressurized Vessel Hazards
**Follow all safety recommendations from the CO2 tank supplier, including but not limited to:
A carbon dioxide cylinder is a pressure vessel and therefore has explosive capabilities.
Due to the possibility of an explosion which could result in personal injury or property damage, never allow carbon dioxide cylinder and its contents to reach a temperature exceeding 115° F.
If a CO2 gas leak is suspected immediately ventilate the contaminated area before attempting to repair the leak. People exposed to a high concentration of CO2 gas will experience tremors which are followed rapidly by loss of consciousness and suffocation.
DO NOT drop a CO2 cylinder or stoke it with a foreign object. Protect cylinders from  damage. Use a suitable hand truck to move  cylinders; DO NOT drag, roll, slide or drop.
Both filled and empty cylinders should be stored indoors in a cool, dry, ventilated location away from any source of heat. Chain or secure the cylinders in an upright position when in  use or storage. Store full and empty cylinders separately.
Never lay the cylinders on its side. Liquid CO2 entering the gas regulator may cause problems (rupture the tank or gas line) due to rapid expansion of the liquid CO2. The gas regulator could freeze up, preventing the regulator from shutting down, allowing CO2 to continue to flow from the cylinder.
Gas cylinders must only be transported on an open back utility truck that is separate from the main body of the vehicle. DO NOT transport CO2 tanks in the passenger compartment of a vehicle.
CAUTION
These cautions indicate a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. Follow all instructions related to installation and/or maintenance of this product.
Personal Protection from CO2 Gas
**Follow all safety recommendations from the CO2 tank supplier, including but not limited to:
Indirect eye contact with CO2 gas may cause mild irritation. Direct eye contact with the liquefied gas can freeze the eye causing permanent eye damage or blindness.
CO2 gas displaces oxygen. Make sure there are no CO2 gas leaks in any part of the Smartwell beverage system.
Direct contact with the liquefied gas can chill or freeze the skin (frostbite).
Tripping Hazard
Personal injury can result from tripping over power cords, tools or other installation items. DO NOT leave items lying around the work area.
Use Proper Tools**
Always use proper tools which are in good working condition during the installation of the product.

Key Components

Installation Preparation

4.1 Water
CAUTION
Potable Water Only
DO NOT connect this product to a water source that is micro biologically unsafe or of unknown quality. Always connect  the unit to a water main that supplies drinking water only.
Lifting Hazard
Use two people to move the Countertop unit. The Smartwell dispenser weighs 72 lbs. with no water in the chiller. Shipping weight of the Smartwell dispenser and accessories totals 110 lbs.
NOTICE
DO NOT allow the unit to freeze.

1. Elway recommends a water pressure of 40 to 105 psi on our cooler products. A pressure regulator provided in the install kit reduces the pressure to an optimal 50 psi.
   NOTICE
   Water pressure that does not meet the minimum pressure requirement of 40 psi can cause damage to the internal components. Low pressure may also affect the performance of the unit and the taste of the beverage.

2. A standard 3/8” diameter inlet water line is recommended (copper or FDA-safe plastic).

4.2 Electricity
a. Access to one standard 120-Volts electric wall receptacle is required. The unit must be close enough to socket that the supplied power cord reaches without stress or stretching.
NOTICE
DO NOT connect the unit to a power strip and DO NOT use an extension cord.
b. A minimum 20 Amp GFCI outlet on a dedicated circuit is recommended with a minimum current of 5 amps. Prior to installation, ensure that it is possible to disconnect  the power supply either by removing the plug or by circuit breaker.
**CAUTION
If the cord or plug becomes damaged, replace only with a cord and plug of the same type. Contact Smartwell Customer Care to request a replacement.
4.3 Surroundings
Location Requirements:
Install the unit in a clean, dry, well-ventilated room. It is designed to function correctly in environments with a temperature between 60°F and 80°F.
NOTICE
DO NOT place the unit near a source of heat.
CAUTION**
The unit is not intended for use by children. Keep the areas surrounding the unit dry to avoid the risk of injury due to slipping.

1. The unit requires approx. hole diameter of 3″ (7.6 cm) to route the tubes to the CO2 tank and filter (if installed underneath counter).
   Note: No holes need to be drilled if installing onto the Smartwell Cabinet.

Product Dimensions and Minimum Space Requirements

Installation

5.1 What`s in the Box
CAUTION
Wear protective cut-resistant gloves to protect against sharp edges from sheet metal components.
Use care when opening and removing the packaging to prevent damage to the product.

1.  Inspect the product for any shipping damage and report it immediately to your dealer or lease provider. Installation of a damaged product will void the warranty.

2. Confirm that all accessory parts have been included for the proper installation of this product. Contact your dealer or lease provider if damaged parts are found.
   Note: Accessories may vary in appearance from image.

3. Remove the white magnetic key attached to the alcove (this magnet is used to lock/unlock the dispenser pouch lid), and peel away the protective cover on the bottle decal before use.

4. Remove protective wrap from the cup rest grate, then set the cup rest grate into the drip tray and place complete drip tray assembly into position in the alcove.

Factory Supplied Parts

5.2 Smartwell Cabinet (Optional)
Note: If you DO NOT own the optional Smartwell Cabinet, skip to section 5.3 – Connecting the Water Inlet and CO2 Tank.

1.  Make sure the unit’s main power switch on the back of the unit is in the OFF position.
   NOTICE
   DO NOT plug the unit into a power source at this time.
   The ice bank must be filled with water before the unit is turned ON and CO2 cylinder installation must be completed.

2. Unbox the Smartwell Cabinet, inspect to ensure no shipping damage, then place upright on the floor in desired location.
   Lifting Hazard
   Use two people to carefully lift the countertop dispenser unit.

3. Use the included key to unlock and open the Smartwell Cabinet door.

4. Installing the filter in the Smartwell Cabinet.
   a. Firmly insert the filter into the filter head, then twist the filter clockwise to secure.b. Using 3/8″ water tubing, make a connection from the water source to the inlet side of the water pressure regulator.
   c. With 3/8″ water tubing, connect the outlet of the water pressure regulator to the shut off valve.
   d. With 3/8″ water tubing, connect the other end of the shut off valve to the IN port of the water filter.
   e. With 3/8″ water tubing, connect the OUT port of the water filter to the Dispenser’s rear water inlet port.
   f. Once all tubing is connected, hang the complete filter assembly onto the 2 mounting screws on the Smartwell Cabinet wall.

5. Install the CO2 regulator on top of the CO2 tank.

6. Install the CO2 tank in the Smartwell Cabinet.
   a. Place the CO2 tank inside the Smartwell Cabinet in location shown.
   b. Use the sling to tighten the CO2 tank in position.

7. With the 1/4″ tube, connect the CO2 tank to the CO2inlet at the rear of the Countertop dispenser.

5.3 Connecting the Filter and CO2 Tank
Note: If you do not have the optional Countertop Smartwell Cabinet, place the CO2 tank in the desired storage location. There is 10 ft of provided tubing to connect the CO2 tank, so keep this in mind when planning the CO2 tank storage location.

1. Make sure the unit’s main power switch is in the OFF position.
   NOTICE
   DO NOT plug the unit into a power source at this time.
   The ice bank must be filled with water before the unit is turned ON.

2. Use a screwdriver to remove the 2 pan head screws from the panel A of the Countertop unit.

3. Slide and remove the panel A from the Countertop unit.

4. Use a screwdriver to remove the 4 pan head screws from the panel B of the Countertop unit.

5. Remove panel B from the Countertop unit.

6. Preparing the water inlet line.

7. Place the black insulation around the 3/8″ blue water tubing, leaving 4 inches bare to easily connect to the dispenser.

8. Connecting the 3/8″ poly tube from the potable water source to the IN port of the filter.
   a. Connect the pressure regulator and shut-off valve to the filter inlet.
   b. Firmly insert the filter into the filter head, then twist the filter clockwise to secure.

9. Fill the ice bank.
   a. Make sure the chiller’s power switch is in the OFF position.
   b. Remove the plug from the fill port of the ice bank. Insert the 3/8” water line into the ice bank inlet connection.c. Slowly fill the ice bank until the water reaches the maximum fill line on the overflow tube. DO NOT over fill the ice bank.
   Note: An overflow tube is located behind the  Chiller. d. Once the chiller is filled, remove the water line and replace the plug.
   Note: A small volume of residual water in the fill line will spill out of the fill port. This is completely normal. Wipe the residual spilled water with a dry cloth.

10. Connect the 3/8″ water supply line to the Water Inlet port on the rear of the Dispenser.

11. Make sure that the chiller power switch is in the up/ ON position.

12. Reinstall panel B with 4 pan head screws and tighten with screwdriver.

13. Slide panel A into position and secure with 2 pan head screws, tightening with screwdriver.

14. Installing the Filter.
    a. The filter can be conveniently installed on the back of the Countertop dispenser unit using the included two screws or can be installed in the desired undercabinet location.
    Note: The location where the filter is stored should not exceed 100°F.

15. Connecting the CO2 tank to the unit.
    a. Install and secure the CO2 tank per the manufacturer’s recommendations using the supplied wall bracket, if appropriate.
    b. Attach the supplied regulator valve onto the CO2 tank.
    c. Cut the supplied 1/4″ poly tube to the appropriate length.
    d. Connect the 1/4″ poly tube to the CO2 inlet on the back of the dispenser.

5.4 Internet

1. Connect an Ethernet cable from your network into the back of the Countertop dispenser, or skip for connecting via Wi-Fi.
2. Attach the power cord and plug directly into a wall power outlet. Turn the main power switch ON.

Startup Instructions

6.1 Initial Setup

1. Once the Countertop unit main power switch has been flipped to ON, a loading screen followed by the Welcome screen will appear.

2. Select either Wi-Fi or Ethernet connection and press continue.
   a. If Wi-Fi connection is selected, then the Wi-Fi screen will open. Follow the screen prompts to complete the setup. Push the back button at the bottom left corner to continue the Initial setup process. b. If connecting the unit with an Ethernet cable directly to your network, select Ethernet connection.

3. Test connection and check for updates.
   — The left-hand screen will appear if the unit is not connected to the Internet.
   — The right-hand screen will appear if the unit is connected to the Internet. Press Update to continue.
   Note: If there is any issue with connecting after setup, then try again to connect the Wi-Fi in the Wi-Fi screen.

4. The unit will search for system updates. If there is an update, it will be automatically installed.

5. Depending on whether or not the unit is connected to the Internet, one of the following screens will appear.
   — The left-hand screen will appear if the unit is not  connected to the Internet. Select the appropriate  date and time zone settings, then press Save.
   — The right-hand screen will appear if the unit is connected to the Internet. Select the appropriate time zone settings, then press Save.

6. After several seconds, the sign in screen appears.
   Enter PIN 0101 and continue to the initial set up screen for pouch configuration.

6.2 Pouches
Follow these steps to install flavor or enhancement pouches.

1. Place the magnetic key onto the lock position at the back of the unit, then slide to unlock. Standing at the front of the unit, gently pull the lid towards you and lift  to remove.

2. Wash hands thoroughly with warm water and soap to sanitize before touching new pouches.
   Gently lay new flavor and enhancement pouches into slots, with the tube side of each pouch coming out towards the front of the unit.
   Note: Slot 1 is the furthest to the left.

3. Orient each pump and press down firmly onto the  pump drive until they have clicked onto the pump drive holder, ensuring it is securely fastened.

4. Fully insert the stainless steel nibs into the holes of the manifold, taking care to hold by the tubes to avoid contamination.
   Note: Check and ensure the flow straightener is snapped properly.

5. Select the flavor or enhancement for each slot.
   Choose the MM/DD/YY from the Best by date slot and select the date. Press save.

6. Select the CO2 slot and the Tank Capacity screen will  appear. Select either the 5, 10, 15, 20 lb. tank capacity  being installed.

7. Press confirm once all slots and CO2 are finalized.

8. The Priming screen will appear. Place a cup under the nozzle to catch any liquid dispensed during priming.

9. When the Priming process is complete, the Home screen will appear, and the unit is ready for use.

10. The Elway Smartwell customer portal should now be accessible if the unit is connected to the Internet.  Login and confirm the unit appears in the listing page.

11. Once complete, place the lid on top and slide back until closed. Move the magnetic key into the lock position, then remove the key and store in a secure place.
    

6.3 Purging the Water Lines

1. Open the water supply valve and purge the trapped  air from the water line.
   Note: To flush out trapped air, allow water to run continuously until the flow is free of air bubbles.
   NOTICE
   Water pressure that does not meet the minimum pressure requirement of 40 psi can cause damage to the internal components. Low pressure may also affect the performance of the unit and the taste of the beverage.
   a. Place a container under the dispenser nozzle.
   b. Press the Still water button on the touch screen and begin dispensing water.
   c. Dispense a minimum of two gallons of still water to purge trapped air from the internal water line and the filter. This will also fill the water cartridge and flush out fine carbon particles from the new filter.
   d. Press the Sparkling Water button on the touch screen and dispense about 15 ounces of water.
   Wait about 30 seconds to allow the carbonation tank to refill. Dispense another 15 ounces of water. Wait another 30 seconds to allow the carbonation tank to refill.

2. Slowly open the CO2 tank regulator valve on top of the CO2 tank counterclockwise until it is fully opened.

3. Turn adjusting knob on the regulator until the pressure reaches 45 psi.

6.4 Set the Water Flow Parameters

1. There are two entries for the flow of water through the dispenser in milliliters per second. This number is based on the water pressure at the location of the Smartwell unit. Test the water flow and then enter the two numbers into the set up screen. The Still Water default is 25, and the Sparkling Water default is 50.
   a. From the Home screen, push the Wi-Fi signal icon in the upper right corner of the screen to access the Sign In screen. Enter 0101 and push the Sign In button. b. Elway smart well touch less screen will appear. Accept the Terms and Conditions. Press submit. c. Press the Set Up button on the admin screen and the set up screen will appear.

1. Select the desired concentration of flavor in the beverage: low, medium, or high. This setting is based on user preferences and the default setting is MEDIUM. If more flavor is desired, select the HIGH setting. d. Determine and enter the flow rate for the Still Water and the flow rate for the Sparkling Water.
2. Place a large graduated measuring cup
   (at least 32 fl. oz.) under the dispenser nozzle.
3. Using a stop watch, measure the volume of still water dispensed in exactly 10 seconds.
4. If the beverage is being measured in ounces, then flow rate is equal to the measured volume multiplied by 2.957.
   For example, 9 ounces in 10 seconds x 2.957 = 26.613. Enter 27 into the data field.
5. If the beverage is being measured in milliliters, then flow rate is equal to the measured volume divided by 10.
   For example, 270 milliliters in 10 seconds divided  by 10 = 27. Enter 27 into the data field.
6. Repeat this process for the Sparkling Water Flow entry. The sparkling water will dispense a greater volume in the 10 seconds.
7. Press Done once complete.
8. Push the back button on the left corner of the  set up screen to return to admin screen.

6.5 Unit Diagnostics

1. From the Home screen, push the Wi-Fi signal icon in the upper right corner of the screen to access the Sign In screen. Enter 0101 and press the Sign In button.
2. Press the Set Up button on the admin screen and then  press the Unit Diagnostics button.
3. Unit Diagnostics screen will appear.
   a. Press start test to examine the functionality of Motors, Water solenoid, Temperature, Fan speed, Alcove lighting, Bluetooth Adapter, Firewall setting, Cloud Computing, Wi-Fi Strength, Internet speed.
   b. Press stop test to complete the unit diagnostics.

6.6 Check for Updates
The Smartwell unit must be connected to the Internet to receive automatic system updates. Follow the next steps to manually check for software updates.

1. From the Home screen, push the Wi-Fi signal icon in the upper right corner of the screen. Enter 0101 and press the Sign In button.  

2. Press the Service button on the admin screen and then select Check for Updates.
   Note: The Service button will display the system information for this unit. Select Check for Updates to manually check for software updates.

3. The unit will search for system updates. If your system is not up-to-date, the system will begin automatically updating to the latest software. If there is no update required, press close to exit.

END OF DOCUMENT
FOR PARTS, CONTACT YOUR LOCAL DISTRIBUTOR OR CALL 1.800.834.4816
REPAIR SERVICE INFORMATION TOLL FREE NUMBER 1.800.260.6640

PRINTED IN U.S.A.
ELWAY MANUFACTURING COMPANY
1333 BUTTERFLIED ROAD SUITE 200 DOWNERS GROVE, IL 60515
630.574.8484
www.elkay.com
Elkay Manufacturing Company
Installation Manual (2000000028 Rev B – 12/21)

References

• Elkay Help Center
• Smartwell | Elkay

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