PCMAG Classic In-Home Wireless Medical Alert System User Guide
- June 10, 2024
- PCMAG
Table of Contents
PCMAG Classic In-Home Wireless Medical Alert System
Product Information
The product is an in-home wireless system that includes a cellular base station and either a neck pendant or wrist button. It is designed to provide an extra layer of protection and emergency assistance to users. The system also offers special features such as Connect Premium, which can save users up to $300 and the Fall ButtonTM, a unique feature that automatically detects falls even if the user is unable to press the emergency button. The product also provides a monitoring center phone number that users can save on their phone contacts to ensure they don’t miss any important calls from the monitoring center.
Product Usage Instructions
To set up the in-home wireless system, plug the power cord into an electrical
outlet that is not controlled by a light switch. Turn on the ON/OFF switch
located at the back of the base station. The emergency and reset buttons will
light up in 10 seconds, and the display screen will turn on. Within 60
seconds, the base station will say “system ready” if it is set up correctly.
Adjust the volume control buttons under the display screen if necessary.
Ensure that the base station is connected to the cellular network by checking
for signal strength bars on the display screen.
To test the system, press and hold the test button until it turns green, then
release it. The base station will instruct you to press the emergency button
or pendant to complete the test.
For Connect Premium and Fall ButtonTM, users need to pay an additional
$6/month and $11/month, respectively, in addition to their plan. The Fall
ButtonTM does not detect all falls, and users should still press their Help
Button when they need assistance. It is not intended to replace a caregiver
for users dealing with serious health issues.
Users should save the monitoring center phone number on their phone contacts
and ask their emergency contacts to do the same. If they receive a call from
this number, they should answer it. If needed, call back the same number
appearing on the Caller ID to avoid delays in processing an alarm. There is no
need to return the call unless requested by the monitoring center or if there
is a question about an alarm.
We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur.
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
-
In-H ome Wireless System
Includes a cellular base station and neck pendant or wrist button -
Plug the power cord into an electrical outlet
The electrical outlet should NOT be controlled by a light switch -
Turn on the ON/OFF switch on the back of the Base Station
The Emergency and Reset buttons will light up in 10 seconds and the display
screen will turn on. If the base station is set up correctly, it will say
“system ready” within 60 seconds.
You can use the volume control buttons (+ or -) on the front of the unit under
the display screen if the voice is too loud or too soft.
Make sure your Base Station is connected to the cellular network by checking
for the signal strength bars on the Display screen. Within a few minutes of
turning on the system, the Cellular Base Station will obtain the date and time
from the cellular network which will appear in the display area. You are not
able to set the date and time manually.
TESTING
In-Home Wireless System
-
Press and hold the test button
When the test button turns green, release it The base station will instruct you to press the emergency button or pendant -
Press the emergency button or pendant
The base station will announce, “Test Call sent to Emergency Response Center” -
If the test was successful…
The base station will announce, “Thank you for testing your device”
-
If the test was unsuccessful…
The base station will announce, “User auto-test failed, please contact Customer Support”
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS.
Enhance Your System
with these Special Offers!
Connect Premium
Take advantage of this exclusive new program that provides you with an extra layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
- Only $6/month! (in addition to your plan)
Fall Button™
Add the Fall Button™ for $11/month in addition to your plan. Our unique Fall
Button automatically detects a fall even if you can’t press your button .*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof design for use in the shower
- Only $11/month! (in addition to your plan)
Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Only $11/month! (in addition to your plan)
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT
CALL FROM OUR MONITORING CENTER
Please do not call prior to reading steps below.
Follow these steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm.