PCMAG MD5 Mobile DUO Medical Alarm System User Guide
- June 10, 2024
- PCMAG
Table of Contents
PCMAG MD5 Mobile DUO Medical Alarm System
Product Information
The product being discussed is a personal emergency response system that includes various features for safety and protection. It includes a special offer for Connect Premium, which provides an extra layer of protection and discounts for the user and their equipment. Additionally, the product offers a Fall Button that automatically detects falls and can be added to the plan for an additional $11 per month. The product also provides a monitoring center phone number that needs to be saved in the user’s phone contacts to ensure they don’t miss an important call from the monitoring center. The product’s Quick Start Guide provides easy steps to set up the system, which includes two Mobile Devices, two neck pendants/wrist buttons, and two cradle chargers. The device turns on within a few seconds of being placed on the cradle charger and takes 30-60 seconds to register with the cellular network. The LED indicator around the emergency button will illuminate red, indicating that the device still needs charging. When the device is fully charged, the LED indicator will change from red to green and will remain green until the device is removed from the charging cradle. It takes up to three hours for the device to be fully charged.
Product Usage Instructions
- If you have subscribed to the Connect Premium plan, you can take advantage of extra protection and discounts.
- You can add a Fall Button to your plan for an additional $11 per month.
- Save the monitoring center phone number (1-800-932-3822) in your phone contacts.
- Follow these steps to ensure you don’t miss any important calls from the monitoring center:
- Add the monitoring center phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
- To set up the system, follow these steps:
- Plug the power cord into an electrical outlet (one that is not controlled by a light switch).
- Place the Mobile Device on the cradle charger.
- The LED indicator around the emergency button will illuminate red, indicating that the device still needs charging.
- Wait for up to three hours for the device to be fully charged.
- Test your system by pressing and holding the test button on both devices (located on the side of the device and labeled with the letter T).
We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur.
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
MD5 Mobile DUO
Includes 2 Mobile Devices, 2 neck pendants/ wrist buttons, and 2 cradle
chargers.
Plug the power cord into an electrical outlet
The electrical outlet should NOT be controlled by a light switch
Place the Mobile Device on the Cradle Charger
The Mobile Device will turn on within a few seconds and the LED indicator
around the emergency button will illuminate. It normally takes 30-60 seconds
for the Mobile Device to register with the cellular network. When the Mobile
Device is setup correctly and connects to the cellular network, it will
announce “system ready” The LED indicator around the emergency button will
illuminate red, indicating that the device still needs charging. When the
device is fully charged, the LED indicator will change from red to green and
will remain green until the device is removed from the charging cradle. It
will take up to 3 hours for the device to be fully charged.
TESTING
Mobile On-the-Go System
-
Press and hold the test button on both devices
This is located on the side of the device and is labeled with the letter T The Mobile Device will instruct you to press the emergency button or pendant -
Press the pendant -OR- press and hold the emergency button for 2 seconds
The Mobile Device will announce, “Test Call sent to Emergency Response Center” -
If the test was successful.
The Mobile Device will announce, “Thank you for testing your device” -
If the test was unsuccessful…
The Mobile Device will announce, “User auto-test failed, please contact Customer Support”
PLEASE REFER TO THE TECHNICAL SUPPORT NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS
ENHANCE
Enhance Your System
with these Special Offers
Connect Premium
NOW INCLUDED with our most popular system plans, for the ultimate protection
and discounts for yourself and your equipment! Take advantage of this
exclusive new program that provides you with an extra layer of protection AND
can save you up to $300
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium Program
- Up to 50% off select features, accessories and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Fall Button™
Add the Fall Button for $11/month in addition to your plan. Our unique Fall
Button automatically detects a fall even if you can’t press your button.*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof, for use in places like the shower or pool
Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Equipment may vary from images shown. Prices subject to change without notice.
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT
CALL FROM OUR MONITORING CENTER
Follow these steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm