PCMAG DUO Medical Complete Protection System User Guide
- June 10, 2024
- PCMAG
Table of Contents
PCMAG DUO Medical Complete Protection System
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
Complete Protection System
Includes the cellular base station,a Mobile device, a neck pendant or wrist
button, and a cradle charger.
P lug the power cords into electrical outlets
The electrical outlets should NOT be controlled bv a light switch.
Place the Mobile Device on the Cradle Charger.
Turn on the ON/OFF switch on the back of the Base Station.
The Emergency and Reset buttons will light up in 10 seconds and the display screen will turn on. If the base station is set up correctly and connects to the cellular network, it will say “system ready” within 60 seconds. You can use the volume control buttons (+ or – on the front of the unit under the display screen if the voice is too loud or too soft. Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network which will appear in the display area. You are not able to set the date and time manually. If the Mobile Device is setup correctly and connects to the cellular network, it will also announce “system ready
TESTING
Complete Protection System
-
Press and hold the test button
When the test button turns green, release it. This will place both devices in test mode. -
Press the emergency button or pendant
The Base Station will announce, “Test Call sent to Emergency Response Center” The Mobile Device will announce, “Call in progress.”- Always have your Mobile Device nearby when testing your system. It is possible that the Mobile Device will go to a live operator. If the operator speaks to you, please advise them that you are testing your system. If you do not explain to the operator that you are okay and that you are testing, EMS may be contacted.
-
If the test was successful…
The Base Station and Mobile Device will announce, “Thank you for testing your device” -
If the test was unsuccessful..
The Base Station will announce, “User auto-test failed, please contact Customer Support”
PLEASE REFER TO THE TECHNICAL SUPPORT NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS.
Connect Premium
NOW INCLUDED with our most popular system plans, for the ultimate protection and discounts for yourself and your equipment! Take advantage of this exclusive new program that provides you with an extra layer of protection AND can save you up to $300!
- Protect yourself from costly replacements of lost or damaged equipment through our Connect Premium Program
- Up to 50% off select features, accessories, and services
- 25% off Fall Detect Pendant service
- One FREE standard Help Button
Fall Button™
Add the Fall Button for $11/month in addition to your plan. Our unique Fall
Button automatically detects a fall even if you can’t press your button.*
- Comfortable & Lightweight
- Wearable as a pendant
- Waterproof, for use in places like the shower or pool
- Fall Button does not detect 100% of falls. If able, users should always oush their helo button when they need assistance, ra Button is not intended to replace a caregiver for users dealing wth serious health issues. Equipment may vary trom the images shown. Prices subject to change without notice
Monitoring Center Phone Number
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU DON’T MISS AN IMPORTANT
CALL FROM OUR MONITORING CENTER
Please do not call : 1-800-932-3822 prior to reading the steps below.
Follow the steps below:
- Add this phone number as a contact in your cell phone.
- Ask your emergency contacts to do the same.
- If you or your emergency contacts receive a call from this number, please answer!
- If needed, call back the same number appearing on the Caller ID as not to cause any delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if you have a question about an alarm. We encourage our valued customers to use the testing processes outlined to allow operators more time to handle actual emergencies. Rest assured, a live operator will always be available to answer your call if an emergency were to occur. SRDR-00026 Rev 2