Starkey Evolv AI Hearing Aid User Guide

: June 4, 2024
: Starkey

Table of Contents

Charging Your Hearing Aids
Power On & Off
System Care
Helpful Hints
Hear Clear Receiver Wax Guards
Download and Connect to the ThriveHearing Control App
Hearing Aid Information
M/T Ratings
Rechargeable Battery Data
Documents / Resources

Evolv AI Hearing Aid
User Guide

At Starkey, we understand the impact of hearing loss. This is why we take every step to make hearing effortless.
Evolv AI offers a complete line of our most innovative hearing aids ever. Handcrafted and loaded with our most innovative technology and clearest sound, these hearing aids seamlessly connect you to the life you love.

Get the most out of your hearing aids
Please visit starkey.com/care for additional tools and resources including:

Instructional videos
Operations manuals
Product brochures

Charging Your Hearing Aids

Starkey Evolv AI Hearing Aid

Place your hearing aids in the charger with the earbuds or earmolds resting inside the reservoir.
Your hearing aids will turn off automatically and begin to charge, as long as your charger is powered.
Note: The LEDs corresponding to each hearing aid:
Glowing Green = Charging
Solid Green = Fully Charged
Blinking Red = Fault State.
To reset, remove the hearing aids from the charger, wait until LED turns off and re-insert the aids. If Fault State continues, call your clinician.
The desiccant puck provided will be effective for 3–6 months depending on the moisture in the hearing aids and humidity. When the desiccant puck fades from blue to white, it should be replaced.
If you will not be wearing your hearing aids for an extended period of time (i.e, weeks), remove both the plug from the charger and the hearing aids from the charging ports. You will need to manually power off the hearing aids by pressing the user control on each hearing aid for three seconds.
Charging occurs with the lid open or closed; hearing aids will be fully charged in under 3 1/2 hours.
It is safe to store hearing aids in the charger after they are fully charged and any time that you are not wearing them.
Hearing aids will automatically power on when removed from the charger.
To illuminate LEDs when the charger is not plugged in, remove a hearing aid from its charging port for three seconds and then re-insert it. LEDs illuminate for 10 seconds before turning off.
When charging without the charger cord, the LEDs turn off when the hearing aids are fully charged to preserve the onboard battery.

Power On & Off

ON – The hearing aids will power on automatically after removing them from the charger, as long as your charger is powered. There is a delay that allows you time to insert your hearing aid into your ear.
ON – If the hearing aid is manually powered off, pressing the user control for three seconds will power it on. The delay still exists, to give you time to insert the hearing aid into your ear.
OFF – The hearing aids will power off automatically when placed in the charging port. Charging will proceed.
OFF – The hearing aids can be powered off manually by pressing the user control for three seconds.

System Care

HEARING AID CARE
Keep your hearing aid clean. Heat, moisture, and foreign substances can result in poor performance.

Use a cleaning brush or soft cloth to clean debris from around the user control, microphone, and battery compartment.
Inspect the receiver, earbud, and wax guard regularly.
Never use water, solvents, cleaning fluids or oil to clean your hearing aid.

CHARGER CARE
Keep your charger clean. Heat, moisture, and foreign materials can result in poor performance.

Use the provided cleaning brush to keep the charging ports and hearing aid microphones clear of debris.
Do not use water, solvents, or cleaning fluids to clean the charging ports.
Keep the lid closed as much as possible to avoid dust and debris buildup.
Store your charger in a clean and dry location such as a dresser or shelf rather than in the bathroom or kitchen.
To ensure the longest life of your rechargeable hearing aid batteries and the battery in the charger:
Fully charge hearing aid batteries every night.
Do not expose to excess heat, i.e., do not store on a window sill or in a hot car.

Helpful Hints

Do not take apart your hearing aids or insert the cleaning tools inside them.
When not in use, place your hearing aid in the storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets

Hear Clear Receiver Wax Guards

RIC hearing aids integrate disposable Hear Clear earwax protection. The innovative wax guards prevent earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please follow the instructions below.

Insert the empty end of the application stick straight into the used wax guard in hearing aid.
Pull straight out (do not twist) on a stick to remove the used wax guard.
Use the opposite end of the stick to firmly insert the clean wax guard straight into the hearing aid.
Pull straight out (do not twist) to remove the stick and discard.

Download and Connect to the ThriveHearing Control App

The Thrive Hearing Control app makes it easy to control and adjust your 2.4 GHz rechargeable hearing aids with your compatible Apple® or Android™ device. Downloading and connecting to the app is easy; refer to the Thrive Hearing Control app User Guide or visit starkey.com/thrivesupport for additional information, such as:

Integrated sensors and artificial intelligence features
Automatic and custom memories
Geotags
Tinnitus management
Find My Hearing Aids
Alerts

For Thrive Hearing Control app and iOS/Android compatibility information, please visit starkey.com/thrivesupport.

Hearing Aid Information

Hearing aid model:—————
Hearing aid serial number: L—————R—————
Charger serial number:—————
Warranty expiration date:—————
Memory settings, if applicable:—————
Memory #
Environment/Listening Situation
Beep/Indicator
Special instructions:—————
Clinician:—————

Product specifications may be obtained from your clinician.
Attention Clinicians: For product specifications please visit Gov.StarkeyPro.com.

M/T Ratings

| M| T
---|---|---
RIC Rechargeable| 4| 4
BTE Rechargeable| 4| 4

Rechargeable Battery Data

Rechargeable Battery Data| Evolv AI RIC R
Evolv AI BTE R
---|---
Charge of battery when shipped| >15.3% state of charge
Battery life estimates – hearing aid on the shelf (i.e. drain rate)| 120 days
Battery life estimates – amplifying sound| Up to 24 hours
Battery life estimates – amplifying sound and streaming| Up to 22 hours with 4 hours of smartphone streaming

¹The hearing aid’s battery capacity shall allow for a 30-minute wireless fitting session for up to 120 days.
¹Results will vary based on wireless and feature usage.

For Thrive Hearing Control app and iOS/Android compatibility information, please visit starkey.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple
Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
Starkey logo, Starkey, Evolv, Thrive Logo, and Thrive are registered trademarks of Starkey Laboratories, Inc. Evolv logo is a trademark of Starkey Laboratories, Inc.

THE AMERICAN HEARING COMPANY
Veteran technical support lines: 800-211-7789
*For technical support of hearing devices with wireless connectivity
Starkey.com/Veterans
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.866.418.6928

©2021 Starkey Laboratories, Inc. All Rights Reserved.
86578-600 9/21 BKLT3123-00-EE-GS

Documents / Resources

| Starkey Evolv AI Hearing Aid [pdf] User Guide
Evolv AI, Hearing Aid, Evolv AI Hearing Aid
---|---
| starkey Evolv AI Hearing Aid [pdf] User Guide
Evolv AI Hearing Aid, Evolv AI, Hearing Aid, Aid