Eufy RoboVac 11S

OWNER’S MANUAL

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.
• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
• Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

Notice

 This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.

The following importer is the responsible party (for FCC matters only).

Company Name: POWER MOBILE LIFE, LLC
Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541
Telephone: 1-206-383-8247

IC Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

About Your RoboVac

What’s in the Box

RoboVac Anatomy

Top & Side

Bottom

Dust Collector

Suction Inlet

Charging Base

Remote Control

Remote Control Display

WARNING: Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment.

LED Indication

You can see the status of RoboVac from the LED indicator.

• To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute
Flashing / Solid red + Beeping| RoboVac has an error.
Refer to the “Troubleshooting>Error Tone” section in this manual for solutions.

Using Your RoboVac

Important Tips Before Use

a. Remove power cords and small objects from the floor that may entangle RoboVac.
b. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
c. Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.
d. Keep RoboVac away from wet areas.
e. RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.
f. Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if dirty or used on reflective/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.

Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1. Install the side brushes before use.

2. Turn on the main power switch on the bottom of RoboVac.

Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.

3. Place the Charging Base on a hard, level surface and against a wall.

4. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the charging base.

5. Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.

When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.

Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

Method 2: Press on the remote control to return RoboVac to the Charging Base.

Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.

Start / Stop Cleaning

Note : Make sure the main power switch on the bottom of RoboVac is turned on before use.

1. Press on RoboVac or on the remote control to start cleaning in Auto Mode

2. Press on RoboVac or on the remote control to stop cleaning.

Select a Cleaning Mode

1. Auto cleaning
RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.
Press on RoboVac or on the remote control to start cleaning in Auto Mode.

WARNING:

• RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning.
• By default, RoboVac starts in Auto cleaning mode when it is turned on.

BoostIQ™ Feature

When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Single Room cleaning modes.

In Auto or Single Room cleaning mode, press on the remote control repeatedly to adjust the suction power level.

• The corresponding icon is displayed on the remote control.

Note: When RoboVac starts cleaning in Auto or Single Room mode the next time, it will clean according to the suction power level you previously selected.

2. Spot cleaning

RoboVac intensively cleans a specific area in a spiral, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.
Press on the remote control to start cleaning in Spot mode.

3. Edge cleaning

RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base.

Press on the remote control to start cleaning in Edge mode.

4. Single Room cleaning

RoboVac intensively cleans one single room and stops after 30 minutes. Select this mode only when one specific room needs to be cleaned. Make sure to confine RoboVac to the room by closing the door.
Press on the remote control to start cleaning in Single Room Mode.

5. Manual cleaning

You can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

Set Time and Scheduled Cleaning

Set Time

Note : Make sure the time is set correctly to your local time before setting a scheduled cleaning.

1. Make sure the main power switch on the bottom of RoboVac is turned on.

2. Press on the remote control. The time will blink on the display.

3. Press to set the “hour” and “minute”.
Note: Make sure AM/PM is set correctly.

4. Press to save the setting. RoboVac will BEEP ONCE to indicate the time has been set.

WARNING : To ensure the time is set successfully, make sure RoboVac is turned on. You will hear a beep when the time has been set.

Set a Scheduled Cleaning

You can schedule RoboVac to start cleaning at a specified time. To cancel a previously scheduled cleaning, press and hold for 3 seconds until RoboVac beeps twice and disappears.

Note : Before setting a scheduled cleaning, make sure the time has been set correctly to your local time; refer to the previous section “Set Time” for how to set the time.

1. Make sure the main power switch on the bottom of RoboVac is turned on.

2. Press on the remote control. will blink on the display.

3. Press to set the “hour” and “minute”.
Note : Make sure AM/PM is set correctly.

4. Press or to save the setting. RoboVac will BEEP ONCE to indicate the schedule has been set.

WARNING : To ensure the schedule is set successfully, make sure RoboVac is turned on. You will hear a beep when the schedule has been set.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.
Recommended cleaning/replacement frequency:

Clean the Dust Collector and Filters

7. Push the dust collector back into the main unit.

WARNING : You can wash the dust collector, pre-filter and foam filter with water. Be sure to air-dry them thoroughly before reassembling. Do not wash the high-performance filter with water, as it may damage the filter and reduce the suction power.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard as shown.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.
5. Press down to snap the brush guard into place.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

1. Remove the side brushes.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
3. Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

Note : T Only use the side brushes when they are completely dry.

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them.
Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly.

• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1. Pull out the swivel wheel.

2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3. Reinstall the wheel and push in until it clicks into place.

– You can clean the swivel wheel with water.
– Use the swivel wheel only when it is completely dry.

position.
Make sure the battery is fully charged.
Replace the batteries (2 AAA) in the remote control.
Make sure the remote control is within range (16 ft/5 m) of RoboVac.
If you still have trouble, turn off the main power switch and then turn it back on.
The remote control does not work.| Replace the batteries in the remote control.
Make sure RoboVac is turned on and fully charged.
RoboVac stops  working suddenly.| Check if RoboVac is trapped or stuck on an obstacle.
Check if the battery level is too low.
If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings.| Make sure the main power switch on the bottom of RoboVac is turned on.
Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
Check if RoboVac’s power is too low to start cleaning.
Suction power is weak.| Check if any obstructions are blocking the suction inlet.
Empty the dust collector.
Clean the filters with a vacuum cleaner or a cleaning brush.
Check if the filters are wet due to water or other liquid on the floor. Air- dry the filters completely before use.
RoboVac cannot be charged.| Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.
Dust off the charging contact pins with a dry cloth.
Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.| Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
Clean the charging contact pins.
The rolling brush does not rotate.| Clean the rolling brush.
Check if the rolling brush and brush guard have been installed properly.
RoboVac’s movements or travel path are abnormal.| Clean the sensors carefully with a dry cloth.
Restart RoboVac by turning the power switch off and on.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing.

Flashing red indicator light

dislodge any debris that may be trapped underneath.
Three beeps| • RoboVac’s drop sensors are dirty.
• RoboVac is stuck on the ledge of a staircase and cannot reverse.| • Clean the drop sensors gently with a dry cloth.
• Place RoboVac in a new location.
• Use a physical barrier to block off the problem area.
Four beeps| RoboVac’s power level is too low.| Manually charge RoboVac for at least 5 hours.

Solid red indicator light

any hair or debris from the left/right wheel
Two beeps| RoboVac’s side brush is stuck.| Turn off RoboVac and remove any hair or debris from the side brush.
Three beeps| RoboVac’s suction fan is stuck.| • Turn off RoboVac, then remove and empty the dust collector.
• Make sure the suction inlet is not blocked by any hair or debris
Four beeps| RoboVac’s rolling brush is stuck.| Turn off RoboVac and remove any hair or debris from the rolling brush.

Specifications

Customer Service

Support Videos

How to Replace Bumper of RoboVacs

Troubleshooting if RoboVac Cannot Power On

RoboVac Battery Replacement and Installation Video (for 11S series)

How to change AM to PM when setting a schedule for RoboVac

How to Clean Swivel Wheel

How to Replace RoboVac’s Wheel (for Bounce and G series)

How to Replace the Side Brush Motor of RoboVac

RoboVac 11S Series: How do we disassemble and assemble the fan motor?

How to Clean Sensors

How to Clean Dust Collector, Filter, Rolling Brush and Side Brush of

your RoboVac?

How to Place the Charging Base

How to Replace RoboVac’s Battery (for Bounce series and G series)

How to Set and Cancel Schedule for non-WiFi RoboVacs

RoboVac 11S Series: How do we disassemble and assemble the rolling brush

motor?

FAQs

What if my RoboVac beeps 4 or 5 times with a solid red light when on the

charger?

When your RoboVac beeps 4 or 5 times with a solid red light while charging, the issue is usually with the battery. You can follow the steps below for troubleshooting.

1. Reconnect the adapter to the charging base. Make sure the white power indicator on the charging base lights up.

2. Let the RoboVac dock on its own to make sure the charging pins are connected properly.

3. Unplug the battery from the vacuum (click here for the video ), leave it for 5+ minutes, and re- install the battery.

4. Charge for 6+ hours to see if the breathing orange light turns to solid blue.

5. If your RoboVac has been used for more than one year, try replacing the battery. Order a battery.

What if my RoboVac charges with a red indicator?

If your RoboVac shows a red light while charging, you can check the following:

– Reconnect the adapter to the charging base. Make sure the white power indicator on the charging base lights up.

– Let the RoboVac dock on its own to make sure the charging pins are connected properly.

– Unplug the battery from the vacuum, leave it for 5+ minutes, and reinstall the battery (reference video: How to Replace RoboVac’s Battery).

– Charge for 6+ hours to see if the breathing orange light turns to solid blue.

– If your RoboVac has been used for more than a year, trying to replace a new battery can usually solve this issue. Order replacement battery.

What if my RoboVac stops in the middle of cleaning with Four Beep Error?

If your RoboVac runs for a while and stops with a 4-beep error, please confirm it stops with a flashing or solid red indicator.

• If it stops with a 4-beep error with a flashing red indicator (low battery), please try following and let us know whether it helps:

– Re-connect the adapter and the charging base. Make sure the white power indicator on the charging base lights up.

– Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth;

– Put the RoboVac right in front of / facing the charging base within 6 feet and press the return-to-home button to let it dock on its own. This is to make sure the charging pins are connected properly.

– Charge for 6+ hours. It’s a flashing orange light when it’s charging, and it changes to a solid blue light when fully charged.

• If with a solid red indicator (rolling brush stuck), please try the following:

– Remove the rolling brush and side brushes to clean them out, especially 2 ends of the rolling brush and connectors on the vacuum.
– Charge the RoboVac for 6+ hours until there is a solid blue light

– Remove the brush guard and rolling brush, then run the vacuum on hard floors without these parts. Let us know whether the error persists when the vacuum is running without the parts.

* Note: if your RoboVac charges on the base with a solid red indicator , please refer to this article: What if my RoboVac charges with a red indicator?

If the troubleshooting did not solve the problem, please click here to email us for further assistance with photos of the 2 ends of the rolling brush and 2 connectors on the vacuum.

What if my RoboVac stops in the middle of cleaning with Three Beep

Error?

If your RoboVac stops with a 3-beep error, please confirm whether it is with a flashing or solid red indicator.

• If flashing red indicator (drop sensor error), please try following and let us know whether it helps:

  • Check whether the issue happens only in a certain area, like strong sunlight or black-colored carpet.

  • Make sure the vacuum is charged. Turn off the main power switch on the bottom of the vacuum and turn it back on in 1 minute.

  •  Clean all 3 drop sensors with a clean dry cloth.

• If solid red indicator (suction fan error), Please let us know if this helps:

  • Empty the dust collector, clean the suction inlet and air passage, and check to make sure the filters are properly aligned and in place (some models have 3 filters: blue prefilter, white high-performance filter, and black sponge filter, some models have a unibody filter set).
  •  With the dust collector removed from the unit, hold the vacuum upright with the bumper facing up, the suction “hole” facing downwards. Shake out any debris that might be stuck in the suction area. Make sure there is air passing through that area after starting the vacuum.
  •  Make sure the vacuum has not run over any liquids.  If there are any parts that have gotten wet, make sure they are completely dry before re-installing. If water went into the suction fans, the internal parts would be damaged.

What to do if my RoboVac of Bounce Series spins in circles

Please know that the spin issue often relates to the stuck of the bumper or the wheel. You can try the following troubleshooting steps to check the wheels and bumper first:

To check wheels:

– If the RoboVac spins in only one direction, please clean the wheels out, and tap/shake the wheels to make sure they are flexible and can spring back. You can compare one with the other.

– Disassemble the problem wheel to find whether there is anything that gets stuck under the wheel or whether a wire is broken. Follow the video to reassemble the wheel if possible:

How-to-Replace-RoboVac-s-Wheel-for-Bounce- and-G-series

To check the bumper:

– Tap/pull/shake the bumper a little bit more vigorously to dislodge any debris underneath and make sure it is flexible/can spring back. Check whether the bumper is symmetric, or one side sinks down or pops out.

– Clean the bumper surface with a dry-clean cloth.

– Follow the video to reassemble the bumper if possible: How-to-Replace- Bumper-of-RoboVacs

If you find the problem is from the wheel or bumper, this issue can usually be solved by replacing a new wheel or bumper. You can contact eufy customer service for a warranty claim as we have a 12-month warranty.

Also, you can order the parts you need through the link below directly. Kindly note that the left and right wheels are not interchangeable.

Left wheel

Right wheel

Black bumper

White bumper

If you still need further assistance, please email us at any time.

What should I do if my RoboVac shuts down automatically during

vacuuming?

*This article is only suitable for Bounce series RoboVac models.

If your RoboVac shuts down automatically with all the lights turned off (without any beep alarm) during vacuuming. Please refer to the steps below for troubleshooting. *If your RoboVac stops working or shuts down with beep alarm, please refer to Top FAQs about Beep Errors with RoboVac

1. Clean both charging connectors on the bottom of the RoboVac, please also check to make sure both charging connectors are not rusty.
2. Charge the unit for 6+ hours. The LED indicator light on the RoboVac will show a flashing orange light when it’s charging, and the LED indicator light will show a solid blue light when the RoboVac is fully charged.
3. If your RoboVac has been used for more than one year, it may be time to replace the battery. Replacing the battery usually fixes this specific issue. You can purchase a new battery  to replace the existing battery. Please visit How to replace RoboVac’s battery for detailed instructions.

What if my RoboVac runs with a loud noise?

You can try the general troubleshooting steps for noise issues and let us know what happens:

– Remove the dust collector, clean the suction inlet, and check to make sure the filters are properly aligned.

– With the dust collector removed from the unit, hold the vacuum upright with the bumper facing up, the suction “hole” facing downwards. Shake out any debris that might be stuck in the suction fans inside the machine.

– Reassemble the dust collector properly.

– Clean the brushes and wheels out.

– Remove the brush guard and rolling brush, run the vacuum without the 2 parts to see whether the noise persists when running without the parts. You can refer to this article for further troubleshooting.

– Check whether there is a clicking sound if you spin the side brushes with your hands. If yes, please refer to this article for further troubleshooting.

– The noise levels in higher suction levels (like in Max Suction) are louder than in Standard Suction. Please cycle through the suction levels and adjust to Standard Suction for a try.

If the noise persists, please contact eufy customer support with the troubleshooting details and a video depicting the noise issue, so we can assist you further.

What does the status light on RoboVac indicate?

1. What does the status light on RoboVac indicate?

turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
For G-series and X8 series| Breathing orange| Charging(when docked to charging base)
| Solid blue| Standby / Cleaning / Fully charged / Pause cleaning / Returning to charging base
| Solid orange| Standby or working in low battery status
| Flashing red + Voice alert| RoboVac has an error
| Flashing blue slowly| Returning to charging base or spot cleaning mode
| Off| RoboVac is powered off. To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
For LR20, LR30, and L35 series| Flashing blue| Charging
| Solid blue| Standby / Cleaning / Fully charged
| Solid red| Low power and return to charging base
| Off| RoboVac is powered off.

To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 10 minutes.

| Flashing blue| Waiting for WiFi connection
| Flashing red with voice alert| RoboVac has an error

2. What does the status wifi light on RoboVac indicate?(For all WiFi models)

Note: For LR20, LR30, and L35 series, they do not have a separate wifi light.

3. If your RoboVac stops with beeps or voice alerts or shows red light while charging, please refer to the below articles for troubleshooting:

Showing a red light while charging

Beep alarm for Bounce-series
Voice alert for G-series
Voice alert for L70 Hybrid
Voice alert for X8 series/LR30/L35 series

How to Use eufy RoboVac’s Remote Control

This guide is designed to walk you through the main features of your RoboVac’s remote control, such as how to adjust suction power, choose cleaning mode, and change RoboVac’s cleaning direction. Please note this article is only suitable for Bounce series RoboVac models.

Note: RoboVac’s remote control is similar to a TV remote control, please make sure you are within close proximity to your RoboVac when using the remote control.

eufy RoboVac Bounce series remote control

There are two types of remote controls for the Bounce series models, please refer to the images below.

Non-WiFi models:

WiFi models:

How do I adjust RoboVac’s suction power?

To adjust your RoboVac’s suction power, please first start your RoboVac. Once the RoboVac is cleaning, point your remote at the RoboVac and press and hold the button to adjust RoboVac’s suction power.

There are three different suction power modes.

• Standard: RoboVac will emit a single beeping sound when the suction power mode is adjusted to this mode, and the Standard mode is suitable for hardwood floors.
• BoostIQ: RoboVac will emit two beeping sounds when the suction power mode is adjusted to this mode, and the BoostIQ mode is suitable if you have a mixture of hardwood floors and carpets. RoboVac will automatically increase its suction power when it navigates from hardwood floor to carpets.
• Max: RoboVac will emit three beeping sounds when the suction power mode is adjusted to this mode, and the Max mode is suitable if you have mainly carpets.

How do I change RoboVac’s cleaning mode?

To change your RoboVac’s cleaning mode, please first start your RoboVac. Once the RoboVac is cleaning, point your remote at the RoboVac and press the following buttons to adjust RoboVac’s cleaning mode.

• Auto cleaning: RoboVac will run for a complete cleaning cycle until its battery is low and needs to be recharged.
• Spot cleaning: RoboVac will spin in a circular motion to repeatedly clean the same spot.
• Edge cleaning: RoboVac will clean along edges of walls.
• Quick cleaning: RoboVac will run for 30 minutes before it goes back to the charging base.

How do I change RoboVac’s cleaning direction?

To change your RoboVac’s cleaning direction, please first start your RoboVac. Once the RoboVac is cleaning, point your remote at the RoboVac and press any of the four directional arrows to change its cleaning direction. Please note the Down arrow will not be functional since RoboVac is designed to continuously move forward in its cleaning process. Additionally, when either the Left or the Right arrow is pressed, RoboVac will remain stationary and spin in either the Left or the Right direction until the desired direction is reached. Simply release the directional arrow for your RoboVac to continue moving forward.

What if my RoboVac has a clicking noise in the side brush?

If there is a clicking sound when you rotate the side brushes manually (with the side brushes on). It indicates that the noise is from the side brush motor. Replacing the side brush motor could fix the issue.

You can refer to the video about how to replace the side brush motor to replace the side brush motor.

You can order the side brush motor from here.

If you need further assistance, please email eufy support.

eufy Warranty Policy

Please visit the following link to learn about eufy’s warranty policy.

Warranty policy in the United States
Warranty policy in the United Kingdom
Warranty policy in Germany

What if my RoboVac has a rolling brush noise when it’s running?

To confirm whether the noise comes from the rolling brush part, please remove the brush guard and rolling brush, and run the vacuum without the 2 parts. Let us know whether the noise persists when the vacuum is running without the 2 parts.

If the vacuum runs quietly with the 2 parts unattached, please double-check whether the rolling brush and brush guard are properly installed, whether the rolling brush is not completely cleaned, or the rubber part of the brush guard / 2 ends of the rolling brush are worn out.

Please send us pictures of the 2 rolling brush ends, the white connector on the vacuum (where the rolling brush connects to the vacuum), and the brush guard, so we can identify the cause for you. Here are the photos for your reference.

If the noise persists, then it’s not because of the rolling brush or brush guard and the troubleshooting would be different.

Please scroll down to email us with a video depicting the noise so we can identify where the noise comes from and assist you further.

Common charging-related questions about RoboVacs

Q: How long does it take RoboVac to charge from 0-100%?

A: About 5-6 hours.

Q: What does the status light on the charging base indicate?

A: When the charging base connects to AC power, the LED indicator on the charging base is solid white.

Q: How to charge my RoboVac when used for the first time?

1. Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base;

2. Fully connect the charging cable and the charging base to make sure the LED indicator on the charging base is solid white;

3. Make sure the breathing orange indicator on RoboVac lights up when you charge it, and then fully charge it until the indicator turns into solid blue.

Q: Can I leave the RoboVac on the charging base after it’s fully charged?

A: You can put the RoboVac on the charging base though it’s fully charged. The battery protection circuit prevents the battery from being overcharged. Once the RoboVac is fully charged, it will stop drawing power. In this way, the vacuum can be always ready to go and cleans on schedule every day.

If you are leaving for a long time, like one week, it’s recommended to unplug the adapter and the charging base, and turn off the main power switch of your RoboVac for safety.

If your RoboVac cannot be charged properly, please refer to the following FAQs:

What if RoboVac can’t be charged at all (no beep when placing it onto the base)?

What if my RoboVac charges with a red indicator?

What if my RoboVac beeps 5 times with solid red light when on the charger?

Basic Inquiries about X8/X8 Hybrid 

Charging-related support article for RoboVac LR30/LR20/L35 series

Top FAQs about Beep Errors with RoboVac

What if my RoboVac stops in the middle of cleaning with One Beep Error?

What if my RoboVac stops in the middle of cleaning with Two Beep Error?

What if my RoboVac stops in the middle of cleaning with Three Beep Error?

What if my RoboVac stops in the middle of cleaning with Four Beep Error?

What if my RoboVac beeps 5 times with a solid red light when on the charger?

Moving the debris stuck in the suction fans

We usually don’t recommend our customers to disassemble the RoboVac. However, sometimes some debris might get into the suction fans, causing suction fan alerts or loud noise.

You can try this at first:

– With the dust collector removed from the unit, hold the vacuum upright with the bumper facing up, the suction “hole” facing downwards. Shake out any debris that might be stuck in the suction fans inside the machine.

If the debris cannot be shaken out,  you can try disassembling the vacuum to clean the suction fans from the internal. While it might look a little difficult seeing it for the first time, it is much easier than expected. You can have a look at the video links below to see if you could disassemble it.

How to Disassemble and Assemble  RoboVac’s Fan Motor  (for 11S series)
How to Disassemble and Assemble  RoboVac’s Fan Motor  (for Max series and G series)

The difference between eufy RoboVac models (take the RoboVac 11S, G30

Hybrid, L70 Hybrid, X8 Hybrid, L35 Hybrid+ and, G40 Hybrid+ as examples)

eufy has different series of RoboVacs for different people. The L35 Hybrid+ is our most recent model. Let’s take the RoboVac 11S, G30 Hybrid, L70 Hybrid, X8 Hybrid, L35 Hybrid+, and G40 Hybrid+ as examples to check the difference between eufy RoboVac models.

Model| T2108 (11S)| T2253 (G30 Hybrid)| T2273 (G40 Hybrid+)| T2190 (L70 Hybrid)| T2261 (X8 Hybrid)| T2182 (L35 Hybrid+)
---|---|---|---|---|---|---
Technology| Bounce Technology| Navigation Technology| Navigation Technology| iPath Laser Navigation| iPath Laser Navigation| iPath Laser Navigation
Max Suction Power| 1300 Pa| 2000 Pa| 2500 Pa| 2200 Pa| 2 * 2000 Pa| 3200 Pa
Charge Time| 5-6H| 4-5H| 5-6H| 4-5H| 4-5H| 3-4H
Run Time| Up to 100 minutes| Up to 100 minutes| 100 min| Up to 150 minutes| Up to 180 minutes| 157 min
Dust Collector Capacity| 0.6L| 0.45L| 250ml| 0.5L| 0.4L| 200 mL
Mop| x| √| √| √| √| √
Water Tank Capacity| x| 0.13L| 0.13L| 0.15L| 0.25L| 0.2L
Bluetooth Connected| x| x| x| x| √| x
Wi-Fi Connected| x| √| √| √| √| √
Works with Amazon Alexa| x| √| √| √| √| √
Works with the Google Assistant| x| √| √| √| √| √
Map| x| x| x| Single map| Multi-floor maps| Multi-floor maps
No-go Zone| x| x| x| √| √| √
Self-Empty| x| x| √| x| x| √

If you have any further questions, please contact eufy customer support for assistance.

Why Did My RoboVac Start Cleaning Without a Schedule?

Notice: This article is only applicable for Bounce Series Non-WiFi models: 11,11C, 11 PLUS, 11S,11S PLUS,12, 15T,30, 11S MAX

The automatic cleaning happens always due to the scheduled settings. If RoboVac starts cleaning without a schedule, please check if the schedule cleaning button has been pressed accidentally and whether there is a schedule icon on the display.

If the issue persists, please refer to the following tips for a try.

1. When the vacuum is within 3 meters, hold down the schedule button on the remote control for 3s (in the middle of the bottom line, as the picture attached), until the RoboVac beeps twice and the schedule icon on the display disappears, which cancels the previous schedule. Please confirm you hear the 2 beeps. Make sure the machine is not on the charging base when you do this action. Video for how to cancel a schedule.

2. If you keep a pet, put the vacuum in a room where the pet cannot reach, to see if this is the cause.

If these did not help and the vacuum still starts, please reset the schedule again and quickly remove the batteries from the remote, and DO NOT put the batteries back. This is to see whether the vacuum still auto-starts without any remote signal.

How to Find the Serial Number (SN) for My MACH V1 Series or eufy

Products

For quality control and tracking purposes, eufy support staff may ask you for the serial number(SN) of your product. You can normally find it on the main body of the product. Here we will list out all the SN locations for your reference.

*For L70 Hybrid, the SN sticker is under the dustbin in the RoboVac

|
MACH V1 Series| It is on a sticker behind the floor cleaner tank. More ways to find the serial number:
Where can I find the serial number (SN) and device information for my MACH V1 series?|
Pet Grooming Vacuum| For Pet Grooming Vacuum N930,  the SN is located on the bottom of the unit.|

Handstick HomeVac

| For S11, the SN is located on the main unit after releasing the battery.|
Handheld HomeVac| For H11, H15, H20, and H30, the SN is located on the back of the handheld unit.|
Smart Scale| The SN is located in the battery compartment or on the battery cover.|
HomeBase| App: eufySecurity App > Homebase Settings > About Device

Device: Under the HomeBase

|
Cameras| App: eufySecurity App > Camera Settings > About Device

Device: At the back or bottom of the camera

|
Solar Panel| Device: At the back of the solar panel|
Doorbells| App: eufySecurity App > Doorbell Settings > About Device

Device: At the back of doorbells

|
Wi-Fi Chime| App: eufySecurity App > Wi-Fi Doorbell Chime Settings > About Device

Device: At the bottom of the chime

|
Smart Locks| App:  eufySecurity App > Lock Settings > About Device

Device: Open the cover of smart lock internal blockage

|
Wi-Fi Bridge| App: eufySecurity App > Wi-Fi Bridge Settings > About Device

Device: At the bottom of the wifi bridge

|
Baby Monitor Camera| Device: At the back of the camera|
Baby Monitor| Device: At the back of the monitor|
Floodlight camera| App: eufySecurity App > Camera Settings > About Device

Device: At the bottom of the floodlight camera

|
Motion Sensor| App: eufySecurity App > Sensor Settings > About Device

Device: At the back of the motion sensor

|
Entry Sensor| App: eufySecurity App > Sensor Settings > About Device

Device: Inside the entry sensor

|
Keypad| App: eufySecurity App > Keypad Settings > About Device

Device: At the back of the keypad

|
Pet Fountain| Device: At the bottom of Pet Water Fountain|

What if my RoboVac stops in the middle of cleaning with Two Beep Error?

If your RoboVac stops with a 2-beep error, please confirm it is with a flashing or solid red indicator.

If flashing red indicator (bumper error), please try following and let us know whether it helps:

– Tap/pull/shake the bumper vigorously to dislodge any debris underneath and make sure it is flexible/can spring back.

– Clean the bumper surface with a dry clean cloth.

– If the above 2 steps did not help, check whether the bumper is symmetric, or if one side sinks down or pops out. On the bottom of the vacuum, there are screws on each side of the bumper to fix it. If possible, loosen the screws and re-assemble the bumper. You can refer to this video: How to Replace Bumper of RoboVacs

Please mind the cord connecting the bumper to the machine when removing it.

If solid red indicator (side brush error), Please let us know if this helps:

– Make sure to remove the side brushes to clean them out, and clean the connector on the vacuum.

– If you have a spare pair of side brushes, please replace them and let us know if the issue can be fixed. If you don’t have a new pair, then exchange the 2 side brushes. Make sure there is a clicking sound when you snap the side brush onto the holder.

-Replacing the side brush assembly might fix the issue. You can refer to this video How to Replace the Side Brush Motor of RoboVac to see if you could replace it yourself or ask a friend to replace it for you.

Why has RoboVac’s suction become weak?

If your RoboVac’s suction became weak with time being, you can follow the tips below for troubleshooting:

1. Check if any obstructions are blocking the suction inlet.
2. Empty the dust collector and clean the filters with a vacuum cleaner or a cleaning brush.
3. Replace the filter/brush to see if the suction becomes stronger.
4. Check if the filters are wet due to water or other liquids on the floor. Air-dry the filters completely before use.

If you are good at handskill, you can follow the video to check if any debris get stuck inside the suction fan:

Moving the debris stuck in the suction fans

What to do if my RoboVac does not Run with Schedule on Remote Control

Normally, the RoboVac will start to clean if it is scheduled, if it does not run with schedule, please confirm whether the schedule cleaning has been set and there is a schedule icon on display.

If the issue persists, please press the schedule button on the remote for 3 seconds to cancel the previous schedule cleaning for a retry. The RoboVac will beep twice and the schedule icon disappears on the remote, which cancels the scheduled cleaning. Please confirm whether you have heard the 2 beeps.

After confirming that the previous schedule has been cleared successfully, you can try troubleshooting below to reset the schedule again.
1. Make sure the RoboVac is fully charged, and the Main Switch under the bottom (instead of the button on the top) is turned on (“I” position).
2. Please set the actual time, ensuring that you choose the correct AM/PM.
3. Make sure the remote to the RoboVac is within 3 meters and point it directly at the RoboVac with no obstructions when setting the schedule and time.

Video for How to Set and Cancel Schedule

What should I do if RoboVac’s roller brush does not rotate?

If the roller brush does not rotate, please try the following troubleshooting steps:

• Remove the rolling brush and clean it out, especially 2 ends of the rolling brush and connectors on the vacuum.
• Turn the RoboVac upside down, then remove the rolling brush and brush guard. Cover the drop sensors with white paper and press the Start button to check if the white square connector on the vacuum rotate or not.

For Bounce Series and LR30 and L35 series (3 drops sensors)

For G series and X8 series (4 drop sensors)

• Check if the roller brush and brush guard have been installed properly.
• Try another roller brush if you have a spare one

How often should I clean or replace accessories of my RoboVac?

For optimal performance, follow the instructions below to clean and maintain your RoboVac regularly. The frequency of cleaning/replacement will depend on your usage habits with your RoboVac.

(or when they become yellow)

| Add to cart
Filter| Once every week

(Twice a week if you have a pet)

| Every 6 months or after every 50 rounds of cleaning| Add to cart
Side Brush| Once every month| Every 3-6 months

(or when visibly worn)

| Add to cart
Rolling Brush| Once every week| Every 6-12 months| Add to cart
Brush Guard| Once every month| Every 3-6 months

(or when the silicone rubber strip on the brush guard becomes visibly worn)

| Add to cart
Rubber Strip| Once every week| Every 6 months

(or when visibly worn)

| Add to cart
Washable Mopping cloth| After each use| –| Add to cart
Sensors| Once every month| –| –
Charging Pins| Once every month| –| –
Dust collector| After each use| –| Add to cart
Swivel wheel| Once every month| –| Add to cart
Water Tank| After each use| –| Add to cart
Mopping module| After each use| –| Add to cart

*Note: Only the RoboVac G10 Hybrid, G20 Hybrid, G30 Hybrid, G40 Hybrid, G40 Hybrid+, L70 Hybrid, X8 Hybrid, L35 Hybrid, L35 Hybrid +, LR30 Hybrid,  and LR30 Hybrid+  support the mopping function.

Here are videos about how to clean spare parts for your reference:

Clean dust collector, filter, rolling brush and side brush

Clean sensor

Clean swivel wheel

Cleaning and maintenance of RoboVac X8 series accessories

Cleaning and maintenance of RoboVac L35/LR30 series/LR20 accessories

When should I replace the battery on my eufy RoboVac?

eufy RoboVac uses a rechargeable lithium-ion battery and the typical estimated lifespan of a lithium-ion battery is 300 to 500 charging cycles. Similar to other consumable parts like the brushes and the filters, the performance of a rechargeable lithium-ion battery degrades over time.

Depending on the usage frequency of the RoboVac and how well it is maintained, it is difficult to place an exact timeframe on when the battery will need to be replaced. In general, the battery may start losing its peak performance after one year if the RoboVac is running at least one full cleaning cycle on a daily basis. Additionally, if you encounter the following scenarios, it is also recommended to replace the battery on your RoboVac as soon as possible to resolve the issue and maintain the RoboVac’s cleaning performance.

• RoboVac has a short runtime or stops without any beeps or LED indicator light when it is set to the Auto Clean mode with Standard suction power despite being fully charged.
• While charging on the charging base, the RoboVac’s LED indicator light constantly displays solid red.
• While charging on the charging base, the RoboVac triggers a repetitive beeping error code of four or five beeps with a red LED indicator light (For the Bounce series).
• While cleaning, the RoboVac stops and triggers an error code of Error S1 (For G, L, and X series).

Where Can I Purchase a Replacement Battery?

To purchase the correct replacement battery for your RoboVac, please make sure to verify the model of your RoboVac first.

Replacement battery for the Bounce and the G series.

Replacement battery for the X series.

If your vacuum is L70 Hybrid, please contact eufy customer support to order the battery.

How Do I Replace the Battery?For detailed video instructions on how to replace the battery on your eufy RoboVac, please visit the following links according to your RoboVac model:

For the Bounce series and the G series.

For the X series.

If you have further questions regarding how to replace the battery on your eufy RoboVac, please contact eufy customer support for assistance.

What if RoboVac can’t be charged at all (no beep/voice alert when

placing it onto the charging base/auto-empty station)?

When your RoboVac is on the charging base/auto-empty station, the light on the vacuum does not light up. You can try the following steps:

1. Check if the white indicator on the charging base/auto-empty station lights up. If not, try reconnecting the AC adapter to the charging base/auto-empty station and the other side to another wall outlet. If it still doesn’t light up, please contact  eufy customer support  to replace the charging base/auto-empty station.

2. Dust off the charging contact pins on the base/station and on the bottom of the RoboVac with a dry cloth. Make sure the pins are not deformed or rusty.

3. Check if you can hear a beep/voice alert when RoboVac is docked onto the charging base/auto-empty station.

4. If the RoboVac still has power, let the RoboVac dock on its own to recharge. If the RoboVac doesn’t have power and cannot be turned on, manually place the RoboVac on the charging stand/auto-empty station, then try to press down the part with the charging pins to make sure the charging pins under the RoboVac and charging base/auto-empty station is connected. If it still cannot be charged, then turn the RoboVac over and align the charging pins under the charging base/auto-empty station with the charging pins under the RoboVac.

5. If none of these help, contact  eufy customer support  to replace the charging base/auto-empty station.

How to Empty the RoboVac’s Dust Collector

1. Power off your RoboVac.
2. Bring the RoboVac next to a garbage can.
3. Press the blue dust collector release button to pull the dust collector out from the RoboVac.
4. Press the blue dust collector release button with one of your hands, and lift up the top of the dust collector with the other hand, then empty the trash inside the dust collector into the garbage can.

Please refer to the first 40 seconds of this video to open and take out the dust collector.

For LR20, LR30 Hybrid, and L35 Hybrid, please refer to the following steps to empty the RoboVac’s dust collector:

1. Power off your RoboVac.

2. Bring the RoboVac next to a garbage can.

3. Press the blue dust collector(for LR20) and water tank assembly release button to pull the dust collector and water tank assembly out from the RoboVac.

4. Lift the black handle on the dust collector and remove the dust collector from the dust collector and water tank assembly.

5. According to the separation mark on the side of the dust collector, pull the dust collector upwards; lift up the top of the dust collector with one hand, then empty the trash inside the dust collector into the garbage can.

For LR30 Hybrid+ and L35 Hybrid+, they have an auto empty station and it is a hands-free process since you do not need to empty the dust collector manually. If you prefer to empty the dust collector manually, please refer to the following steps to empty the RoboVac’s dust collector:

1. Power off your RoboVac.

2. Bring the RoboVac next to a garbage can.

3. Press the blue dust collector and water tank assembly release button to pull the dust collector and water tank assembly out from the RoboVac.

4. Press the blue dust collector release button with one of your hands, and lift up the top of the dust collector with the other hand, then empty the trash inside the dust collector into the garbage can.

How to Ensure Your RoboVac Can be Fully Charged?

All of eufy RoboVac models will display a “solid blue” indicator light when fully charged.

For Bounce and Gyro Navigation models, the time it takes to fully charge a RoboVac is approximately six hours. Additionally, the RoboVac will display a “breathing orange” indicator light when it is charging on the charging base.

For iPath Navigation models, such as the L70 Hybrid, the time it takes to fully charge a RoboVac is approximately four to five hours. Additionally, the RoboVac will display a “breathing purple” and “breathing blue” indicator light when it is in different charging status.

For other iPath Navigation models, such as the LR20/LR30/L35 series, the time it takes to fully charge a RoboVac is approximately five to six hours. Additionally, the RoboVac will display a “breathing blue” indicator light when it is charging on the charging base.

eufy Product Warranty FAQ

eufy has a straightforward and hassle-free warranty policy for customers who are able to provide valid proof of purchase from an authorized seller, please refer to the following list of main questions frequently asked by eufy customers.

Do I need to register my eufy RoboVac to be eligible for warranty?

No. You do not need to register your eufy RoboVac with eufy in order to be eligible for warranty. All products sold by eufy’s authorized sellers automatically qualify for eufy’s warranty; however, you will be required to provide proof or purchase, such as a receipt or an online invoice, in order to file a warranty claim.

How do I know if my product is covered by eufy’s warranty?

Your product is covered by eufy’s warranty if it was sold by an authorized seller. You can refer to the Warranty Policy here to know which reseller is authorized.  https://us.eufylife.com/policies/refund-policy If you are unsure whether a certain company is an authorized seller, it is highly recommended to contact eufy customer support first to verify the seller before making a purchase.

I received my eufy product as a gift, am I eligible for eufy’s warranty?

Please contact the person who bought it as a gift for you and ask for the proof of purchase in order to be eligible for eufy’s warranty. Please note products without valid proof of purchase are not covered by eufy’s warranty.

Can I return my eufy product for a full refund?

eufy offers a 30-day money back guarantee when the product was initially purchased from an authorized online seller. Please visit eufy’s Refund Policy for detailed information.

Note: For purchases made in a local retail store, such as Walmart and Best Buy, please contact your local retailer for their refund policy as eufy is unable to process refunds for products sold by local retailers.

Do I need to return my product to process warranty exchange?

Yes. eufy customer support will most likely ask you to please return your product when you submit a warranty claim. This is mainly for eufy’s Quality Assurance engineering team to receive and analyze the defective product for quality control purposes.

How to correctly place the charging base?

The LR30 Hybrid+, L35 Hybrid+, and G+ series models charge with an auto-empty station. Except for these modules, all other models charge with a charging base. If your RoboVac charges with an auto-empty station, please refer to this article to position the auto-empty station.

This article is about how to position the charging base. If the charging base is not correctly positioned, the RoboVac may not be able to successfully return to its charging base.

Please refer to the following tips when placing your RoboVac’s charging base:

• Please do not place the charging base near the stairs to avoid the risk of the RoboVac falling off the stairs during the recharging process.

• Place the charging base against a wall and on a hard and flat surface rather than on a rug or carpet.

• Remove objects within 1m/3ft of the left and right side and within 2m/6ft of the front of the charging base.

• Place the auto-empty station **** on a level surface and against a wall.

You can also refer to this video:  How to Place the Charging Base

If you have any questions about where to place the charging base, please contact eufy customer support  and provide a photo of the existing charging base and the room layout where you need to place it. We can recommend an ideal location based on your user environment.

What to do if the RoboVac top glass is cracked?

Why?

Some of eufy’s RoboVac models have top glass that is made of tempered glass. Tempered glass is significantly more durable than ordinary glass, but it isn’t unbreakable.

Spontaneous breakage can occur when the edge has already been damaged. It could happen when it’s been cut into smaller panels, delivered, or installed onsite. As years pass by and as different temperatures and elements cause the glass to expand or contract, the stress will cause the glass to shatter. While this may happen suddenly, the root cause is usually due to minor damages on the edges of the glass or the surrounding of the top button.

E.g:

How?

The top glass shell is replaceable if the RoboVac itself works fine when you press the power switch on the top or use a remote. Please contact Eufy Customer Service for further guidance on how to replace the top tempered glass.

What To Do if Your RoboVac Doesn’t Pick Up All Debris It Runs Over

Your eufy RoboVac should be able to pick up most of the debris it runs over, as long as the debris is not too large or heavy. Here are some tips to help fix the issue if your RoboVac isn’t picking up debris properly:

• Make sure that the filters, dust collector, rolling brush, and side brush(es) are inserted or attached to the vacuum properly. Refer to the video: How to Clean Dust Collector, Filter, Rolling Brush and Side Brush of your RoboVac?
• Ensure the vacuum is set to the proper suction settings;

when on tile, linoleum or hardwood floors, generally, a lower suction setting is needed.

On carpeting, a higher suction setting will be necessary.

If the area being cleaned is a mix of both, the BoostIQ option may work best.

• Don’t leave objects the vacuum cannot pick up on the ground in the area it’s supposed to clean, such as bottle caps, coins, wires, pet droppings, wet objects, sharp objects, or burning objects. Generally, if the debris is too large to get past the rolling brush, it will not be able to be picked up by the vacuum cleaner.
• Perform routine maintenance, and if necessary, replace any wear and tear parts. Follow this link for more information on how to perform proper maintenance on your RoboVac accessories.
• If the RoboVac is not picking up anything, check the rolling brush to ensure it is spinning. If not, check the circular end of the rolling brush to see if it spins at all. If it does not, you may need to replace the brush. If replacing the brush does not fix the issue, contact customer support.
• If the RoboVac is not picking up anything, the suction motor may not be sucking up debris. Remove the dust collector and check the suction inlet behind the dust collector to see if there is any trapped debris causing the issue. Make sure that the suction outlet on the vacuum (usually covered by a small plastic grate) is also cleared of debris. If the suction motor is not working after trying this, contact customer support.
• On iPath Laser Navigation series RoboVacs, please be aware that the vacuum will not clean in No-Go Zones when they are set on the map.

If you still have questions regarding What To Do if Your RoboVac Doesn’t Pick Up All Debris It Runs Over please contact eufy customer support for further assistance with a short video showing the issue with your RoboVac.

What if my RoboVac’s runtime is short before returning to the charging

base/auto-empty station?(for Bounce and G series)

Please note that your RoboVac’s runtime depends on its current suction mode and the types of flooring it cleans.

On hard floors:

For Bounce series, RoboVac’s runtime is approximately 100 min when its suction mode is set to Standard mode.;

For G30 series and G32 Pro, Standard suction lasts approximately 100 min, Max suction lasts approximately 70 min;

For G20 series, Standard suction lasts approximately 75 min, Max suction lasts approximately 40 min.

For G10 Hybrid, Standard suction lasts approximately 80 min, Max suction lasts approximately 40 min.

For G40 series and G+ series , Standard suction lasts approximately 100 min, Max suction lasts approximately 60 min;

If you are using the Max or BoostIQ suction mode or running the RoboVac on carpets(G10 Hybrid works for hard floors only), the runtime will be shorter.

Please charge the vacuum for 6+ hours to ensure it’s fully charged. A solid blue light shows that it is fully charged. If the runtime is way shorter than expected in the related mode after the RoboVac is fully charged, the issue could be due to the battery. Replacing the battery would most likely fix the issue.

You can refer to the video here to learn How to Replace RoboVac’s Battery (for Bounce series and G series). (not for RoboVac 11+, 11C Pet edition, L70 Hybrid, X8 series)

You can order a new battery on eufy official website or on Amazon.

If you need further assistance, please contact eufy customer support.

Can I leave the RoboVac on the charging base/auto-empty station after

it’s fully charged?

You can put the RoboVac on the charging base/auto-empty station though it’s fully charged. The battery protection circuit prevents the battery from being overcharged. Once the RoboVac is fully charged, it will stop drawing power. In this way, the vacuum can always be ready and cleaned on schedule daily.

If you are leaving for a long time, like one week, it’s recommended to unplug the adapter and the charging base/auto-empty station and turn off the main power switch of your RoboVac for safety.

How to order a remote control for my RoboVac?

As for how to choose the correct accessory for your model, please follow the steps below.

1. Please check the model of your RoboVac on the bottom of the machine.
2. Choose the correct remote controller for your RoboVac model.

accessory/products/t2118111-93)
| RoboVac 11 PLUS| Add to cart
| RoboVac 11,11C| Add to cart
| RoboVac 11S MAX| Add to cart
| RoboVac 11S,11S PLUS,12, 15T,30| Add to cart

How to order a bumper for my RoboVac?

Compatible with RoboVac 11S,11S PLUS,11S MAX,12,15C,15C MAX,15T, 25C, 30, 30C ,30C MAX, G10 Hybrid, G20, G20 Hybrid.
Black bumper
White bumper
Refer to the video to see how to replace the bumper .

What should I do if my RoboVac gets stuck under furniture?

The lowest height a RoboVac can pass under is determined by RoboVac’s height. The height of the Bounce Series and Dynamic Navigation Series is 2.85 in/72.5mm. The height of the iPath Laser Navigation Series is 3.96 in/101mm(The height of the machine is 82.3mm, the height of the whole machine after adding radar is 100.3mm, and the minimum passing height of the whole machine is 101mm).

If the clearance under your furniture is slightly higher than the RoboVac’s height, there is a slim chance of the RoboVac getting stuck.

If your RoboVac model comes with a boundary strip, you can block off areas using a boundary strip to prevent the RoboVac from entering those areas.

Which RoboVacs work with boundary strips

How to use the Boundary Strips to block off RoboVac?

If your RoboVac model does not work with a boundary strip, you can block off areas using physical objects.

For the iPath Laser Navigation Series, you can set No-Go zones on the eufy Clean app.

Differences between Cleaning Modes of RoboVac (Bounce Series)

The Bounce RoboVac has 4 cleaning modes: Auto, Spot, Edge, and Single Room.

• Auto or Single Room modes

1. RoboVac will follow a random path when cleaning. The RoboVac will try to return to the charging base when it runs out of power under Auto mode. The default suction is Standard suction.
2. RoboVac will stop cleaning after 30 minutes under the Single Room mode. Select this mode only when one specific room needs to be cleaned. Make sure to confine RoboVac to the room by closing the door.

• Spot cleaning mode

RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. The default suction is Max suction. RoboVac will stop cleaning after 2 minutes.

• Edge cleaning mode

RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. The default suction is Max suction. RoboVac will clean for 20 minutes and return to the charging base.

If you have other concerns, please contact eufy customer support.

How to charge my RoboVac when used for the first time?

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

There are two methods to charge the RoboVac.

Method 1

1. Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base;

2. Fully connect the charging cable and the charging base to make sure the LED indicator on the charging base is solid white;

3. Make sure the breathing orange indicator on RoboVac lights up when you charge it, and then fully charge it until the indicator turns into solid blue.

Methods 2
Pree on the remote control to return RoboVac to the Charging Base.

For RoboVac LR20/LR30/ L35 series, please click the article below:

https://support.eufylife.com/s/article/Charging-related-support-article-for- RoboVac-LR30-L35-series

If your RoboVac (like RoboVac 11) also supports the AC adapter charging method, you can charge RoboVac directly by plugging the round connector of the adapter into the charging socket on RoboVac and the other end into a wall outlet.

Will RoboVac automatically stop cleaning or trigger an alert once the

dust collector is full?

Currently, all RoboVac models will not automatically stop cleaning or trigger an alert once the dust collector is full.

For the Bounce series, G series, L70 Hybrid, X8 series, LR20, LR30 Hybrid, and L35 Hybrid, we recommend emptying the RoboVac’s dust collector manually after each use. The LR30 Hybrid+ and L35 Hybrid+ are equipped with a 25,000Pa auto- empty station, and G35+, G40+, and G40 Hybrid+ are equipped with a 285,00Pa auto-empty station. It is a hands-free process since you do not need to empty the dust collector manually.

Please refer to the following steps for detailed instructions on how to use the auto-empty station:

• RoboVac will return to the auto-empty station at the end of a cleaning cycle or when its battery is running low.

• Make sure the power adapter is connected to a power outlet.

• Before emptying the dust collector, please make sure the mopping module has been removed.

• Attach RoboVac to the auto-empty station by aligning its charging pins for RoboVac to start charging automatically. If RoboVac has finished a round of cleaning, it will empty its dust collector automatically by default when it returns to the auto-empty station. The emptying frequency can be adjusted in the eufy Clean app and RoboVac will automatically return to the auto-empty station to empty dust after it finishes cleaning. Please note the auto-empty feature will not work during Do No Disturb time periods. Users can also set the number of times RoboVac will clean before it auto empties: After 1 cleaning cycle, 2 cleaning cycles, or 3 cleaning cycles.

Currently, all eufy RoboVac models do not have a sensor to detect the status of the dust collector. RoboVac will not stop cleaning or trigger an alert when the dust collector is full. Therefore, it is highly recommended to empty the dust collector after each cleaning cycle except for LR30 Hybrid+, L35 Hybrid+, G35+, G40+, and G40 Hybrid+.

What to do if RoboVac Goes over Pet Poop or Water?

As a kind reminder,  in the Important Tips Before Use part of the user manual, we do not recommend running the vacuum over any liquid, wet floor, or other stuff which may damage the vacuum’s internal components.

If your RoboVac goes over pet poop or water by accident, you can try the following steps and see if they help at all:

1. Clean the dirt on the surface of the RoboVac with a wet cloth.
2. Let the RoboVac be blow-dried or air-dried.
3. Turn off the main power switch on the bottom of the vacuum (for models 11, 11+, G30, G+ series, etc the main power switch is located on the side of the vacuum), then remove the battery to check if there is water around the battery, then reinstall the battery as shown in the following video:

How to Replace the Battery.

4. Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth, then charge the vacuum for 6+ hours.

What should I do if my RoboVac fell down stairs?

Generally speaking, the RoboVac vacuum will not fall down stairs as it is equipped with three/four drop sensors that prevent RoboVac from tumbling down stairs or steep drops. Please refer to the following article to learn more about the drop sensors.

Will RoboVac fall down stairs when working?

If your RoboVac fell down stairs, please try the following troubleshooting steps:

• Please do not place the charging base near the stairs to avoid the risk of the RoboVac falling off the stairs during the recharging process.

• The drop sensors may work less effectively if they are dirty or if the RoboVac is running on carpeted / reflective / very dark-colored floors.

• In daily maintenance, we highly recommend regularly cleaning all of the drop sensors with a clean dry cloth.

For Bounce/iPath Navigations models like L35/LR30 Hybrid+ etc. It has three drop sensors.

What if my RoboVac runs with a suction fan noise?

After general troubleshooting, if the noise is not from the side brush motor nor the rolling brush, then it might be from the suction fan.

You can refer to the following troubleshooting to have a try:

– Empty the dust collector, clean the suction inlet and air passage:

*For non-Max models of Bounce series and LR20/LR30/L35 series, check to make sure all 3 filters (filter cover, white high-performance filter, and black sponge filter) are properly aligned in the right places.

*For Max models of Bounce series, G series, L70, and X8 series, check to make sure the filter is properly aligned in the right places.

– With the dust collector removed from the unit, hold the vacuum upright with the bumper facing up, the suction “hole” facing downwards. Shake out any debris that might be stuck in the suction area. Make sure there is air passing through that area after starting the vacuum.

– Make sure the vacuum has not run over any liquids. If there are any parts that have gotten wet, make sure they are completely dry before re-installing. If water went into the suction fans, the internal parts would be damaged.

For the Bounce series and G series, you could refer to the videos here to check if there is any debris stuck in the suction fan.

If you need further assistance, please scroll down to email us with a video depicting the noise so we can identify where the noise comes from and assist you further.

What can I do if my eufy RoboVac keeps getting stuck on carpets?

The RoboVac G10 Hybrid can work on hard floors only. Generally, the RoboVac G20 series can work on low pile carpets. While the bounce- series, G30-series, L70 , X8-series , LR30 Hybrid series, L35 Hybrid series, and LR20 can work on low to medium pile carpets. However, there are special circumstances, such as carpets that are made of very thick wool or carpets with fringes, that may cause the RoboVac to get stuck while cleaning.

For your reference, RoboVac can work on low to medium pile carpets with a maximum height of 1.02in/26mm(the maximum height for the G20 series is 0.39in/10mm).

Note: If RoboVac is required to navigate across the carpet on the floor, the carpet must be less than 0.67in/17mm.

If your carpet exceeds the maximum height and traps the RoboVac as a result, please refer to the following alternative solutions to resolve the issue according to the available features of your eufy RoboVac model.

• If your RoboVac model(L70 and X8 series and L35 Hybrid/LR30 Hybrid series/LR20) supports setting No-go Zones in the eufy Clean app

Please set up No-go Zones to block off your carpet and the RoboVac will not be cleaning in the restricted areas. Please visit How to set up the No-go Zone/Virtual Boundary for X8/X8 Hybrid? for detailed instructions on how to set up the No-go Zone feature.

• If your RoboVac model supports using boundary strips

Please place boundary strips around your carpet. The magnetic sensors on the RoboVac will recognize boundary strips, and the RoboVac will not be crossing over the strips to clean your carpet. Please visit How to use the boundary strips to block off RoboVac for detailed instructions. (Please know that the L35 Hybrid/LR30 Hybrid series don’t support boundary strips)

• If your RoboVac model does not support either setting No-go Zones or using boundary strips

If possible, please use physical objects to block off the carpet to prevent the RoboVac from climbing on the carpet, or remove the carpet while the RoboVac is running its cleaning cycle.

If you have further questions regarding what can be done if your RoboVac keeps getting stuck on carpets, please contact eufy customer support for assistance.

eufy UK Official Website Order FAQ (For UK only)

We have summarized frequently asked questions from our valued customers in regard to placing an order on the eufy official website, please refer to the following list of questions and answers.

Will my money be safe when purchasing on eufylife.com?

eufy cooperates with third-party authorities with certifications (SSL to secure the web environment and Adyen to ensure payment security) to protect you when making purchases. eufy also selects reliable delivery partners to ensure your products are delivered to you on time.

Where can I find the status of my order?

To view your order status, please go to the “My Orders” page.

For guest users, enter the Order ID listed in the confirmation email you received and your email address.

For registered customers, simply sign in to view all of your orders.

The payment for my order has already been processed. Can I still cancel my order?

No.

Which payment methods does eufy accept?

We accept Visa, MasterCard, and Paypal.

How do I redeem a voucher?

During the checkout process, first save your billing and shipping address, then click “SAVE”. Add your voucher’s code on the next page. Click “CONTINUE TO PAYMENT” on that page to continue checkout.

Can I redeem multiple vouchers?

No. Only one voucher can be used per order.

How can I track a delivery?

Go to the My Orders page. Click “View Details” of each order to find the “Check Shipment” option on the right side of the page. Once your order has been shipped, you will receive a notification email.

How will my delivery be shipped?

Amazon functions as eufy’s logistics partner to ship out eufy products. They will choose the carrier that they think works best for our customers. Carriers they partner with include Royal Mail, Hermes, and DHL.

I ordered more than one item. Will they all be delivered at the same time?

eufy will try to make sure all of your items are delivered to you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a notification email.

What do I need to do if I have received a different product than what I initially ordered?

Please contact customer support at support@eufylife.com.

What do I do if my product is damaged when it was first delivered?

Please contact customer support at support@eufylife.com.

What countries does eufy ship to?

eufy delivers to the UK only.

How long does delivery generally take?

3-7 business days.

What if I don’t receive my package?

If tracking status shows “delivered”, yet you have not received your package, please contact customer support at support@eufylife.com.

If after 9 days from placing your order, you do not have any update on shipping and have not received your package, please contact customer support at support@eufylife.com.

If any packages get lost in transit, eufy will open a case with our logistics partner Amazon, as they assume the responsibility for shipping our inventory out of their warehouse. It normally takes 10 business days for Amazon to finish their investigation of the issue. After they have finished, we will be able to send a replacement or process a full refund.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, eufy cannot update shipping information once the product is en route.

How long do I have the right to return or exchange items I’ve bought?

eufy provides a 30-day Money-Back Guarantee, regardless of reason. Brand new and undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.

Who pays for return shipping costs?

For non-quality related warranty claims, the buyer is responsible for shipping costs.

What is the return and exchange process?

Please contact the eufy customer support team to get started and to verify the problems you’re experiencing. eufy support will provide troubleshooting solutions and ask for a specific order or related information. Please note it may be necessary for you to return the item.

When will I receive my refund?

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please contact support@eufylife.com.

Do I need to keep the original packaging to return the product for a refund?

Yes, returns must include all accessories and the original packaging.

Can I use my RoboVac without smartphones?

If you do not have smartphones, you still can use your RoboVac as our RoboVacs support controlling them through the buttons on its top. Using these buttons, you can simply start, pause, and recharge the RoboVac.

Smartphones are not necessary for RoboVacs of Bounce series, no matter if it works with a WiFi connection or not. RoboVacs of Bounce series all come with a remote that helps you to control the RoboVac when you are nearby.

For non-WiFi models, the remote looks like this. Here is a picture of the 11S remote:

Here is a picture of the remote control for RoboVac 30C, and you can do most of the jobs with this remote. For all WiFi RoboVacs of Bounce series, the remote does not have a screen, as you can use full functions with your phone (through the eufy Clean app) once the RoboVac has been connected to your WiFi.

For Smart Navigation series and Laser Navigation series, these models do not come with a remote and you can only control the RoboVac by general buttons on the unit or your smartphone remotely. For these models, their mapping functions and other advanced functions can only be used normally after the RoboVac is connected to WiFi.

What if my RoboVac stops in the middle of cleaning with One Beep Error?

If your RoboVac stops with one beep error and a flashing red indicator, please let us know whether the vacuum is running in an empty environment without obstacles, or whether the vacuum is stuck somewhere. Please send us a video for us to better assist you.

If your RoboVac stops with one beep error and a solid red indicator, please try the following:

1. Clean the wheels out, and tap/shake the wheels to make sure they are flexible and can spring back. You can compare one with the other.

2. Check the bottom of the vacuum to confirm it’s an “R” or “L” on the problem side. For some models, there isn’t printing on the bottom, so you can check the problem wheel is nearer/further to the main power switch.

3. If cleaning from the outside did not help, you can try disassembling the problem wheel to check whether there is anything getting stuck under the wheel or whether a wire is broken.

Here is a video for your reference: How to Replace Wheel
Kind reminder: please push the cable into the machine when you install the wheel back, otherwise, the motor may wear down any extra slack.

Will RoboVac fall down stairs when working?

Generally speaking, the RoboVac vacuum will not fall down stairs when working as it is equipped with three/four drop sensors that prevent RoboVac from tumbling down stairs or steep drops. Please refer to the following details：

Bounce RoboVacs, G10, G20, LR20, LR30, and L35 series have three drop sensors that prevent RoboVacs from tumbling down stairs and steep drops. Please see the picture below showing the location of the three drop sensors.

Note: For G30/G40/L70/X8 series models, there are four drop sensors (please see the picture below).

For G+ series models, there are also   four drop sensors (please see the picture below).

The drop sensors would not work effectively or at all in the following scenarios:

1. Drop sensors are dirty

2. Carpeted stairs

3. Extremely dark-colored floors

It is recommended to place a physical barrier to block off areas where RoboVac may potentially fall down, especially if that specific RoboVac model does not support either setting No-go Zones or using boundary strips. Also, please do not place the charging base near the stairs to avoid the risk of the RoboVac falling off the stairs during the recharging process.

For RoboVacs that work with boundary strips (such as RoboVac 30, 30C, 30C MAX, etc.), it is recommended to block off the stairs with Boundary Strips.

Additionally, please refer to the following link for detailed instructions on how to use the boundary strips.

How to use the Boundary Strips to block off RoboVac?

For L70, X8, LR20, LR30, and L35 series, they support setting No-go Zones in the eufy Clean app. You can set up No-go Zones to block off the stairs. Please visit How to set up the No-go Zone/Virtual Boundary for X8/X8 Hybrid? for detailed instructions on how to set up the No-go Zone feature.

What should I do if my RoboVac always bumps into walls/furniture?

Normally, eufy RoboVac will avoid bumping into walls/furniture as it has infrared sensors that prevent it from bumping into walls/furniture.

However, RoboVac may bump into dark-colored or black-colored furniture and walls as dark objects/furniture absorbs signals emitted by the infrared sensor, which leads to the infrared sensors failing to work properly as a result.
For the G30 series, RoboVacs are designed to decelerate and hit light-colored walls and furniture, which is to ensure that the walls are cleaned.

If the wall or furniture is not a dark/back color, for Bounce and Gyro Navigation RoboVacs, please try the following tips.

• Shake/tap the front bumper to check whether it is stuck, and if necessary, shake the bumper vigorously and turn the RoboVac over to remove any hair and debris that may have been trapped under the bumper.

• Clean the front infrared sensor with a dry cloth and check whether there are scratches on the front bumper.

• Please send a picture of the bumper to the eufy support team showing the surface of the front bumper.

• Please disassemble and reassemble the bumper to verify if any debris may have been stuck inside. You can refer to the following video for guidance: How to Replace Bumper

For iPath Navigation RoboVacs, try the above solution in addition to the following tips.

• Check if the furniture has a mirror or glass surface. If there is glass on the furniture or the wall, the RoboVac has a slim chance of running into it due to the infrared sensors failing to detect the mirror or glass. In this situation, it is highly recommended to set a No-go zone or block off the area by placing a barrier.

What if my RoboVac cannot power on?

To activate the machine, users have to turn on the main power switch first, then press the start button on the top or on the remote.

If your RoboVac can be charged normally (showing solid blue light when fully charged) but does not start up at all when you press the start/pause button , you can check the following:

1. Make sure the main power switch (on the bottom of RoboVac) is turned on (in the “I” position). Please see the pictures below. It’s different from the start/pause button on the top. “I” stands for “on”, while “O” stands for “off”.

2. When toggling the switch button to the “I” position, you will hear a starting alert. If not, maybe the switch is stuck by dust. You can flip it off and on a few more times, and at the same time, tap the vacuum (vacuum bottom to the floor) to dislodge any dust that might go into the switch.

You can also refer to this video: Troubleshooting if RoboVac Cannot Power On

If the above tips do not help, please email eufy support with a video depicting what happens when you toggle the main power switch to both sides for further assistance.

eufy US Official Website Order FAQ

We have summarized frequently asked questions from our valued customers in regard to placing an order on the eufy official website, please refer to the following list of questions and answers.

Will my money be safe when purchasing on eufylife.com?

eufy cooperates with third-party authorities with certifications (SSL to secure the web environment and Adyen to ensure payment security) to protect you when making purchases. eufy also selects reliable delivery partners to ensure your products are delivered to you on time.

Where can I find the status of my order?

To view your order status, please go to the “My Orders” page.

For guest users, enter the Order ID listed in the confirmation email you received and your email address.

For registered customers, simply sign in to view all of your orders.

The payment for my order has already been processed. Can I still cancel my order?

No.

Which payment methods does eufy accept?

We accept Visa, MasterCard, and Paypal.

How do I redeem a voucher?

During the checkout process, first save your billing and shipping address, then click “SAVE”. Add your voucher’s code on the next page. Click “CONTINUE TO PAYMENT” on that page to continue checkout.

Can I redeem multiple vouchers?

No. Only one voucher can be used per order.

How can I track a delivery?

Go to the My Orders page. Click “View Details” of each order to find the “Check Shipment” option on the right side of the page. Once your order has been shipped, you will receive a notification email.

How will my delivery be shipped?

Amazon functions as eufy’s logistics partner to ship out eufy products. They will choose the carrier that they think works best for our customers. Carriers they partner with include USPS, UPS, and FedEX.

I ordered more than one item. Will they all be delivered at the same time?

eufy will try to make sure all of your items are delivered to you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a notification email.

What do I need to do if I have received a different product than what I initially ordered?

Please contact customer support at support@eufylife.com.

What do I do if my product is damaged when it was first delivered?

Please contact customer support at support@eufylife.com.

Which regions in the US does eufy ship to?

eufy delivers to all regions in the US except the following:

1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. Marshall Islands

6. Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. U.S. Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific

Thank you for your understanding.

How long does delivery generally take?

3-7 business days.

What if I don’t receive my package?

If tracking status shows “delivered”, yet you have not received your package, please contact customer support at support@eufylife.com.

If after 9 days from placing your order, you do not have any update on shipping and have not received your package, please contact customer support at support@eufylife.com.

If any packages get lost in transit, eufy will open a case with our logistics partner Amazon, as they assume the responsibility for shipping our inventory out of their warehouse. It normally takes 10 business days for Amazon to finish their investigation of the issue. After they have finished, we will be able to send a replacement or process a full refund.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, eufy cannot update shipping information once the product is en route.

How long do I have the right to return or exchange items I’ve bought?

eufy provides a 30-day Money-Back Guarantee, regardless of reason. Brand new and undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.

Who pays for return shipping costs?

For non-quality related warranty claims, the buyer is responsible for shipping costs.

What is the return and exchange process?

Please contact the eufy customer support team to get started and to verify the problems you’re experiencing. eufy support will provide troubleshooting solutions and ask for a specific order or related information. Please note it may be necessary for you to return the item.

When will I receive my refund?

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please contact support@eufylife.com.

Do I need to keep the original packaging to return the product for a refund?

Yes, returns must include all accessories and the original packaging.

If you have further questions regarding placing an order on the eufy official website, please contact eufy customer support for assistance.

What should I do if the remote control of my RoboVac doesn’t work?

– Replace the batteries in the remote control.

– Make sure RoboVac is fully charged.

– Make sure the main power switch on the bottom of RoboVac is in the “I” position.

Does the RoboVac dock and empty by itself?

RoboVac can go back to the charging base when the battery is low or when cleaning is finished (different models have different logic). RoboVac G+ series, LR30 Hybrid+ and L35 Hybrid+ will empty their dust box automatically by default when they return to the auto empty station. The emptying frequency can be adjusted in the eufy Clean app: RoboVac will automatically return to the base station to empty dust after it finishes cleaning. Auto Empty will not work during Do No Disturb time periods. Can set the number of times RoboVac will clean before it auto empties: After 1 clean, After 2 cleans, and After 3 cleans.

Other RoboVacs cannot empty or clean themselves. You need to clean the filters, rolling brush, side brush, and dust collector yourself. Reference: How to Clean Dust Collector, Filter, Rolling Brush, and Side Brush

For RoboVac L35/LR30 series, please refer to the following video link for how to clean the filters, rolling brush, side brush, and dust collector: Accessories Cleaning and Maintenance for RoboVac L35/LR30 Series

For RoboVac G+ series, please refer to the following video link for how to clean the filters, rolling brush, side brush, and dust collector: Accessories Cleaning and Maintenance for RoboVac G+ Series

What if my RoboVac charges with a red indicator?

If your RoboVac shows a red light while charging, you can check the following:

– Reconnect the adapter to the charging base. Make sure the white power indicator on the charging base lights up.

– Let the RoboVac dock on its own to make sure the charging pins are connected properly.

– Unplug the battery from the vacuum, leave it for 5+ minutes, and reinstall the battery (reference video: How to Replace RoboVac’s Battery).

– Charge for 6+ hours to see if the breathing orange light turns to solid blue.

– If your RoboVac has been used for more than a year, trying to replace a new battery can usually solve this issue. Order replacement battery.

Read More FAQs……

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