AJAX AX-DOORPROTECTPLUS-B DoorProtect Plus User Manual

AJAX AX-DOORPROTECTPLUS-B DoorProtect Plus

DoorProtect Plus User Manual

Updated December 8, 2020

The DoorProtect Plus is an opening detector with a shock and tilt sensor that can be connected to the Ajax security system. The device has several functional elements:

1. DoorProtect Plus
2. Big magnet (should be placed to the right of the detector)
3. Small magnet (should be placed to the right of the detector)
4. LED indicator
5. SmartBracket attachment panel (perforated part triggers the tamper button in case of any attempt to tear off the detector from the surface)
6. External detector connection socket
7. QR code
8. Device switch
9. Tamper button

Operating Principle

To use the DoorProtect Plus, attach the magnet to the right of the detector. If triggered, the device immediately transmits the alarm signal to the hub, activating the sirens and notifying the user and security company.

Connecting

Before connecting the DoorProtect Plus to the Ajax security system, follow these steps:

1. Install the Ajax app following the hub user guide. Create an account, add the hub, and create at least one room.
2. Switch on the hub and check the internet connection via Ethernet cable and/or GSM network.
3. Make sure that the hub is disarmed and does not update by checking its status in the Ajax app.
4. Only users with administrator rights can add the device to the hub.

To connect the DoorProtect Plus to the hub, follow these steps:

1. Select Add Device in the Ajax app.
2. Name the device, scan or type the QR code located on the detector body and packaging, and select the location room.
3. Tap Add — the countdown will start.
4. Switch on the device.

For detection and pairing to occur, the detector should be located within the coverage area of the wireless network of the hub at a single protected object. The connection request is transmitted for a short time at the moment of switching on the device. If the device fails to pair, LED blinks once per second. In this case, switch off the device for 5 seconds and retry. The detector connected to the hub appears in the list of devices in the Ajax app. The update of the detector statuses in the list depends on the device ping interval set in the hub settings (the default value is 36 seconds).

States

The Ajax app displays several parameters related to the DoorProtect Plus:

1. Devices
2. DoorProtect Plus

The following parameters are displayed for DoorProtect Plus:

• Temperature: The temperature of the detector measured on the processor.
• Jeweller Signal Strength: The signal strength between the hub and the detector.
• Connection: Connection status between the hub and the detector.
• Battery Charge: The battery level of the device is displayed as a percentage.
• Lid: The tamper mode of the detector, which reacts to the detachment of or damage of the body.
• Delay when entering, s: Entry delay (alarm activation delay) is the time you have to disarm the security system after entering the room.
• Delay when leaving, s: Delay time when exiting. Delay when exiting (alarm activation delay) is the time you have to exit the room after arming the security system.

The DoorProtect Plus does not support connecting via the Ajax uartBridge or Ajax ocBridge Plus integration modules. The device can be connected to a central monitoring station of a security company.

DoorProtect Plus is a wireless opening, shock, and tilt detector, that operates within the Ajax security system, connecting via the protected Jeweller radio protocol. Is used inside the premises. The communication range is up to 1,200 m line of sight. DoorProtect Plus can operate up to 5 years from a pre-installed battery and is capable to detect more than one million openings. The user can configure the detector via the Ajax app for iOS, macOS, Windows, or Android. The app notices the user of all events through push notifications, SMS, and calls (if activated).

• DoorProtect Plus does not support connecting via the Ajax uartBridge or Ajax ocBridge Plus integration modules.
• The Ajax security system can be connected to a central monitoring station of a security company.
• Buy opening detector with shock and tilt sensor DoorProtect Plus.

Functional Elements

1. DoorProtect Plus
2. Big magnet (should be placed to the right of the detector)
3. Small magnet (should be placed to the right of the detector)
4. LED indicator
5. SmartBracket attachment panel (perforated part triggers the tamper button in case of any attempt to tear off the detector from the surface).
6. External detector connection socket
7. QR code
8. Device switch
9. Tamper button

Operating Principle

DoorProtect Plus consists of two parts: the detector and the constant magnet. The detector is equipped with a sealed contact reed relay, built-in accelerometer, and socket for a third-party wired detector. Attach the detector to the door frame, while the magnet can be attached to the moving wing or sliding part of the door. If the sealed contact reed relay is within the coverage area of the magnetic field, it closes the circuit, which means that the detector is closed. The opening of the door pushes out the magnet from the sealed contact reed relay and opens the circuit. In such a way, the detector recognizes the opening. The DoorProtect Plus set includes two constant magnets. The small one works at a distance of 1 cm, and the big one — up to 2 cm. The detector can be positioned horizontally. If there is no need to detect an opening, use only the detector part (without magnets) and disable the primary detector in the settings. The accelerometer detects shocks and vertical deviation relative to the initial position of more than 5°. DoorProtect Plus can be installed on windows, including dormer windows, and the system can be armed when they are slightly open (disable the primary detector in the settings previously).

Attach the magnet to the RIGHT of the detector.

If triggered, DoorProtect Plus immediately transmits the alarm signal to the hub, activating the sirens and notifying the user and security company.

Connecting

Before starting connection

1. Following the hub user guide, install the . Create the account, add the hub, and create at least one room. Ajax app
2. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network).
3. Make sure that the hub is disarmed and does not update by checking its status in the Ajax app.

Only users with administrator rights can add the device to the hub.

How to connect the detector to the hub

1. Select Add Device in the Ajax app.
2. Name the device, scan or type the QR code (located on the detector body and packaging), and select the location room.
3. Tap Add — the countdown will start.
4. Switch on the device.

For detection and pairing to occur, the detector should be located within the coverage area of the wireless network of the hub (at a single protected object). The connection request is transmitted for a short time: at the moment of switching on the device.If the device failed to pair (LED blinks once per second), switch it off for 5 seconds
and retry. The detector connected to the hub appears in the list of devices in the app. The update of the detector statuses in the list depends on the device ping interval set in the hub settings (the default value is 36 seconds).

States

1. Devices
2. DoorProtect Plus

Temperature

| The temperature of the detector. The temperature is measured on the processor and changes gradually

Jeweller Signal Strength

| The signal strength between the hub and the detector

Connection

| Connection status between the hub and the detector

Battery Charge

| Battery level of the device. Displayed as a percentage

How battery charge is displayed in Ajax apps

Lid

| The tamper mode of the detector, which reacts to the detachment of or damage of the body

Delay when entering, s

| Entry delay (alarm activation delay) is the time you have to disarm the security system after entering the room

What is delay when entering

Delay when leaving, s| Delay time when exiting. Delay when exiting

(alarm activation delay) is the time you have to exit the room after arming the security system

What is delay when leaving

Routed Through ReX

| Displays the status of using the radio signal range extender ReX
---|---
Primary Detector| Indicates whether the opening sensor is active

Secondary detector

| Status of the external detector connected to DoorProtect Plus
Always active| Indicates whether the detector is always armed
Shock sensor| Indicates whether the shock sensor is active
Tilt sensor| Indicates whether the tilt sensor is active

Temporary Deactivation

| Shows the status of the device temporary deactivation function:

No — the device operates normally and transmits all events.

Lid only — the hub administrator has disabled notifications about triggering on the device body.

Entirely — the device is completely excluded from the system operation by the hub administrator. The device does not follow system commands and does not report alarms or other events.

By number of alarms — the device is automatically disabled by the system when the number of alarms is exceeded (specified

in the settings for Devices Auto Deactivation). The feature is configured in the Ajax PRO app.

By timer — the device is automatically

disabled by the system when the recovery timer expires (specified in the settings for Devices Auto Deactivation). The feature is configured in the Ajax PRO app.

Firmware| The detector firmware version
Device ID| Device identifier

Settings

1. Devices
2. DoorProtect Plus
3. Settings

Room

| Selecting the virtual room to which the device is assigned

Delay when entering, s

| Selecting delay time when entering. Delay when entering (alarm activation delay) is the time you have to disarm the security system after entering the room

What is delay when entering

Delay when leaving, s

| Selecting the delay time when exiting. Delay when exiting (alarm activation delay) is the time you have to exit the room after arming the security system

What is delay when leaving

Delays in Night mode

| Delay turned on when using Night mode

What is night mode

Arm in Night mode

| If actived, the detector switches to armed state while Night mode is active.

Kept in mind that in Night mode, all active sensor of the detector become armed. It is not possible to arm only certain sensors of the

detector in Night mode (for example, only a tilt sensor)

Alarm LED indication| Allows you to disable the flashing of the LED

indicator during an alarm. Available for devices with firmware version 5.55.0.0 or higher

 | How to find the firmware version or the ID of the detector or device?
---|---

Primary Detector

| If setting is active, the DoorProtect Plus primary detector reacts to opening/closing

External contact enabled

| If setting is active, the detector registers external detector alarms

Shock sensor

| If active, shock-sensor will detect alarm after more than one impact
Sensitivity| Sensitivity level of the shock sensor
Ignore simple impact| If active, the detector ignores single hit
Tilt sensor| If active, sensor will detect tilt

Tilt

| Selecting the normal angle of the sensor. Above this limit, the sensor detects an alarm

Tilt alarm delay

| The number of seconds from the moment the sensor is tilted to the alarm
Always active| When turned on, the detector is always armed

External Contact Type

| Selecting the type of external wired detector

Time before alarm, sec

(available for roller shutter motion detector only)

| The time in seconds during which a given number of impulses should be counted. This time is counted after the first impulse of the detector.
Impulses before alarm

(available for roller shutter motion detector only)

| Number of detector impulses required to raise an alarm

Alert with a siren if opening detected

| If active, sirens added to the system are activated when opening detected

Alert with a siren if an external contact is opened

| If active, sirens added to the system are activated during an external detector alarm

Alert with a siren if shock is detected

| If active, sirens added to the system are activated during a shock alarm

Alert with a siren if tilt is detected

| If active, sirens added to the system are activated during a tilt alarm
Jeweller Signal Strength Test| Switches the detector to the signal strength test mode

Attenuation test

| Switches the detector to the signal fade test mode (available in detectors with firmware version 3.50 and later )

Temporary Deactivation

| Allows the user to disconnect the device without removing it from the system.

Two options are available:

Deactivate entirely — the device will not execute system commands or participate in automation scenarios, and the system will

ignore device alarms and other notifications

Deactivate lid notifications — the system will ignore only notifications about the triggering of the device tamper button

Learn more about temporary deactivation of devices

The system can also automatically deactivate devices when the set number of alarms is exceeded or when the recovery timer expires.

Learn more about auto deactivation of devices

User Guide| Opens the detector User Guide

Unpair Device

| Disconnects the detector from the hub and deletes its settings

Indication

Switching on the detector

| Lights up green for about one second|
Detector connection to the hub| Lights up continuously for a few seconds|
 |  |
Alarm / tamper activation| Lights up green for about one| Alarm is sent once in 5 seconds
---|---|---
 | second|
 |  |
 |  | Replacement of the detector

Battery needs replacing

| During the alarm, it slowly lights up green and slowly goes out| the battery is described in the

Battery Replacement

 |  | manual

Performance testing

The Ajax security system allows for conducting tests for checking the functionality of connected devices. The tests do not start immediately but within 36 seconds by default. The starting time depends on the ping interval (the paragraph on “Jeweller” settings in hub settings).

• Jeweller Signal Strength Test
• Detection Area Test
• Attenuation Test

Installing the Detector
The location of DoorProtect Plus depends on its remoteness from the hub, and obstacles hindering the radio signal transmission: walls, floors, large objects inside the room.

• The device was developed only for indoor use.
• Check the Jeweller signal level at the installation location.

If the signal level is low (one bar), we cannot guarantee the stable operation of the detector. Take all possible measures to improve the quality of the signal. At least, move the detector: even a 20 cm shift can significantly improve the quality of signal reception.

• If the detector has low or unstable signal strength even after moving, use a ReX radio signal range extender.

Do not install the detector

1. outside the premises (outdoors);
2. nearby any metal objects or mirrors causing attenuation or screening of the signal;
3. at any places with fast air circulation (air fans, open windows or doors);
4. inside premises with temperature and humidity beyond the range of permissible limits;
5. closer than 1 m to the hub.

Attach the magnet to the right of the detector. The side to which the magnet should be attached is marked with an arrow on the detector’s body. The detector is located either inside or outside the door case (window frame).

When installing the detector in the perpendicular planes (inside the case/frame), use the small magnet from the set. The distance between the magnet and detector should not exceed 1 cm. When positioning the parts of DoorProtect Plus in the same plane, use the big magnet. Its actuation threshold is 2 cm.

Detector Testing

Having defined the location, fix the detector and magnet with the double-sided adhesive tape and check its operation of using the Detection Zone test. In the test mode, the DoorProtect Plus LED lights continuously, switch off for a second, if the detector is triggered. Check the correct operation of the device by opening/closing the door several times.

Connecting a Third-Party Wired Detector
A wired detector with an NC (normally closed) contact type can be connected to DoorProtect Plus using the in-built terminal clamp.

• We recommend installing the wired detector at a distance no longer than 1 meter to DoorProtect Plus. Longer wire length increases the risk of its damage and reduces the quality of communication between the detectors.
• To put out the wire from the detector body, break out the plug:
• If the connected wired detector is triggered, you receive a notification.
• To make sure the alarm is raised when the roller shutter is opened, connect the wired roller shutter motion detector with the NC (normally closed) contact to DoorProtect Plus. The function is available for devices with firmware version 5.53.1.0 and higher.
• How to find the firmware version or the ID of the sensor or device?
• How to connect the roller shutter motion detector to DoorProtect Plus.

Installation

Before installing the detector, make sure that you have selected the optimal location that follows the guidelines of this manual!

1. Fix the SmartBracket attachment panel using bundled screws. If you use any other attachment tools, make sure that they do not damage or deform the attachment panel.
2. Put the detector on the attachment panel. When the detector is fixed in SmartBracket, it blinks with LED, signaling that the tamper is closed. If LED doesn’t blink after fixing in SmartBracket, check the status of the tamper in the Ajax app and then the fixing tightness of the panel.

• Use double-side adhesive tape only for temporary attachment of the detector. The tape runs dry with time, which can cause falling, false triggering, and detector malfunction.
• If someone detaches the detector from the surface or takes it off the attachment panel, the security system notices you.

Put the magnet on the attachment panel.

Maintenance

Check the operational capability of the detector regularly. Clean the detector body from dust, spider web, and other contaminants as they appear. Use soft dry napkin suitable for tech equipment. Do not use any substances containing alcohol, acetone, gasoline, and other active solvents to clean the detector. The battery life depends on its quality, detector triggering frequency, and ping interval by the hub. If the door opens 10 times a day and the detector ping interval is 60 seconds, then DoorProtect Plus operates 7 years from the pre-installed battery. For instance, a 12- seconds ping interval reduces the battery life to 2 years.

How long Ajax devices operate on batteries, and what affects this If the detector battery is low, the system notices the user, and the LED indicator smoothly lights up and goes off if a glass break is detected or the tamper is triggered.

Battery Replacement

Tech specs

Detector actuation threshold

| 1 cm (small magnet) 2 cm (big magnet)
---|---
Tilt sensor activation threshold| 5° or more (customizable)
Shock sensitivity| 3 levels
Ignore first shock option| Yes
Tamper protection| Yes

Frequency band

| 868.0 – 868.6 MHz or 868.7 – 869.2 MHz

depending on the region of sale

Compatibility

| Operates only with all Ajax hubs , and range extenders
Maximum RF output power| Up to 20 mW
Modulation of the radio signal| GFSK
Radio signal range| Up to 1,200 m (any obstacles absent)
Socket for connecting wire detectors| Yes, NC
Power supply| 1 battery CR123A, 3 V
Battery life| Up to 5 years
Installation method| Indoors
Protection class| IP50
Operating temperature range| From -10°С to +40°С
Operating humidity| Up to 75%
Dimensions| Ø 20 × 90 mm
Weight| 29 g
Certification| Security Grade 2, Environmental Class II in conformity with the requirements of EN 50131-1, EN 50131-2-6, CLC/TS-50131-2-8, EN 50131-5-3

Complete Set

1. DoorProtect Plus
2. SmartBracket mounting panel
3. Battery CR123A (pre-installed)
4. Big magnet
5. Small magnet
6. Outside-mounted terminal clamp
7. Installation kit
8. Quick Start Guide

Warranty

Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery. If the device does not work correctly, you should first contact the support service— in half of the cases, technical issues can be solved remotely!

• The full text of the warranty.
• User Agreement.

Technical support: [email protected]

References

• End user agreement - Ajax Systems
• All Ajax security system devices and detectors
• All Ajax security system devices and detectors
• All Ajax security system devices and detectors
• Software | Ajax Systems
• Warranty - Ajax Systems
• How battery charge is displayed in Ajax apps | Ajax Systems Support
• What is Devices Auto Deactivation and how it works | Ajax Systems Support
• How to find out the device firmware version | Ajax Systems Support
• How long Ajax devices operate on batteries, and what affects this | Ajax Systems Support
• How to deactivate a device without removing it from the system | Ajax Systems Support
• How to change the batteries in the DoorProtect Plus | Ajax Systems Support
• How to connect the roller shutter motion detector to Ajax opening detectors | Ajax Systems Support
• What is Signal Attenuation Test | Ajax Systems Support
• What is Delay When Entering/Leaving | Ajax Systems Support
• What is Detection Zone Test | Ajax Systems Support
• What is Night Mode and how does it work | Ajax Systems Support
• What is Jeweller Signal Strength Test | Ajax Systems Support

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