MONOGRAM ZWE23 French-Door Bottom Freezer Freestanding Refrigerator Owner’s Manual

OWNER’S MANUAL
French-Door, Bottom-Freezer
Free-Standing Refrigerator

**MODEL INFORMATION

**

MODEL NUMBERS
ZWE23

WRITE DOWN THE MODEL AND SERIAL NUMBERS

You’ll see them on a label inside the refrigerator compartment at the top on the right side.
Please write these numbers on the Consumer Product Ownership Registration Card included with the packing material.
Use these numbers in any correspondence or service calls concerning your refrigerator.
Please write these numbers here:
Model Number
Serial Number

CONSUMER SUPPORT

MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience.
In the US: monogram.com
In Canada: monogram.ca 

REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: monogram.com/register
In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door. Get on- line and schedule your service at your convenience any day of the year.
In the US: monogram.com
In Canada: monogram.ca
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable), visit our website at monogram.com/connect in the US only.
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/use-and-care/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation. Customers in Canada should consult the nearest MC Commercial service center or visit our website at monogram.ca.
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225 monogram.com/contact

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING To reduce the risk of fire, explosion, electric shock, or injury when using your refrigerator/freezer, follow these basic safety precautions:

• This refrigerator/freezer must be properly installed and located in accordance with the Installation Instructions before it is used.

• Unplug the refrigerator/freezer before making repairs, or cleaning.
  NOTE: Power to the refrigerator/freezer cannot be disconnected by any setting on the control panel.
  NOTE: Repairs must be performed by a qualified Service Professional.

• Replace all parts and panels before operating.

• Do not use an extension cord.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

• To prevent suffocation and entrapment hazards to children, remove the refrigerator and freezer doors from any refrigerator/freezer before disposing of it or discontinuing its use.

• To avoid serious injury or death, children should not stand on, or play in or with the appliance.

• Children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved.

• This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels, bed & breakfast and other residential environments; catering and similar non-retail applications.

• Do not apply harsh cleaners to the refrigerator. Certain cleaners will damage plastic which may cause parts such as the door or door handles to detach unexpectedly. See the Care and Cleaning section for detailed instructions.

• Connect to potable water supply only with water pressure maximum of 120 psi (827 kilopascals).

WARNING To reduce the risk of injury when using your refrigerator/freezer, follow these basic safety precautions.

• Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks.
• Keep fingers out of the “pinch point” areas; clearances between the doors and between the doors and cabinet are necessarily small. Be careful closing doors when children are in the area.
• Do not touch the cold surfaces in the freezer compartment when hands are damp or wet, skin may stick to these extremely cold surfaces.
• Do not refreeze frozen foods which have thawed completely.
• In freezers with automatic icemakers, avoid contact with the moving parts of the ejector mechanism, or with the heating element that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the freezer is plugged in.

PROPER DISPOSAL OF YOUR OLD REFRIGERATOR

WARNING SUFFOCATION AND ENTRAPMENT HAZARD

Failure to follow these disposal instructions can result in death or serious injury
IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators If you are getting rid of your old refrigerator, please follow the instructions below to help prevent accidents.

Before You Throw Away Your Old Appliance

• Take off the refrigerator and freezer doors.
• Leave the shelves in place so that children may not easily climb inside.

Refrigerant and Foam Disposal:
Dispose of appliance in accordance with Federal and Local Regulations. Flammable refigerant and insulation material used requires special disposal procedures. Contact your local authorities for the environmentally safe disposal of your refrigerator.

READ AND SAVE THESE INSTRUCTIONS
WARNING FIRE OR EXPLOSION HAZARD
Keep flammable materials and vapors away from refrigerator. Failure to do so can result in fire, explosion, or death.
Check the rating label for refrigerant type. If R600a, follow the warning instructions below.
WARNING FIRE OR EXPLOSION HAZARD Flammable Refrigerant

This appliance contains isobutane refrigerant, also known as R600a, a natural gas with high environmental compatibility. However, it is also combustible. Adhere to the warnings below to reduce the risk of injury or property damage.

1. When handling, installing and operating the appliance, care should be taken to avoid damage to the refrigerant tubing.
2. Service shall only be performed by authorized service personnel. Use only manufacturer-authorized service parts.
3. Dispose of refrigerator in accordance with Federal and Local Regulations. The flammable refrigerant and insulation material used in this product require special disposal procedures. Contact your local authorities for the environmentally safe disposal of your refrigerator.
4. Keep ventilation openings in the appliance enclosures or in the built-in structure clear of obstruction.
5. To remove frost, scrape with a plastic or wood spatula or scraper. Do not use an ice pick or a metal, or sharp-edged instrument as it may puncture the freezer liner and then the flammable refrigerant tubing behind it.
6. Do not use electrical appliances inside the food storage compartment of the appliance.
7. Do not use any electrical device to defrost your freezer.

CONNECTING ELECTRICITY

WARNING
ELECTRICAL SHOCK HAZARD
Plug into a grounded 3-prong outlet
Do not remove the ground prong
Do not use an adapter
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding)wall outlet to minimize the possibility of electric shock hazard from this appliance.
Have the wall outlet and circuit checked by a qualified electrician tomake sure the outlet is properly grounded.
Where a standard 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet. Do not use an adapter.
The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate.
A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded electrical supply is required. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires.
Never unplug your refrigerator by pulling on the power cord. Always grip plug firmly and pull straight out from the outlet.
Immediately discontinue use of a damaged supply cord. If the supply cord is damaged, it must be replaced by a qualified service professional with an authorized service part from the manufacturer.
When moving the refrigerator away from the wall, be careful not to roll over or damage the power cord.

OPERATING INSTRUCTIONS

TEMPERATURE CONTROLS
Changing Temperature Controls
Temperature Display is located on inside of left-hand refrigerator door. To change the temperature, press and release the REFRIGERATOR or FREEZER pad. The
ACTUAL TEMP light will come on and the display will show the actual temperature. To change the temperature, tap either the REFRIGERATOR or FREEZER pad until the desired temperature is displayed.
To turn OFF cooling system, press and hold the REFRIGERATOR and FREEZER pads simultaneously for 3 seconds. When the cooling system is OFF the display should read OFF.
To turn ON cooling system, press either REFRIGERATOR or FREEZER pad. The display will show the preset temperature settings of 37°F (2.77°C) for refrigerator and 0°F (-17.77°C) for freezer. Turning the cooling system off stops the cooling to refrigerator, but it does not shut off the electrical power.
removed during installation, remove it now.
NOTE: For optimal temperature performance, we recommend to avoid placing food items directly at the

SABBATH MODE
Press and hold lock & light (door alarm & icemaker buttons for non-dispense models) simultaneously for 3 seconds to enter/exit Sabbath mode.
Sabbath Mode will turn off or dim interior lights, temperature control and advanced features. Compressor will run on a timed defrost when in Sabbath mode.
DOOR ALARM
The door alarm will sound if either door is open for more than 2 minutes. The beeping sound will stop when you close the door.
ICEMAKER
Press to turn the icemaker on or off.
LOCK CONTROLS
Press and hold for 3 seconds to lock or unlock the refrigerator and freezer controls.
RESET FILTER
Press and hold for 3 seconds after replacing the filter to reset the timer.
We are continuously updating our software please reference online manual for latest functionality.

DISPENSERS

INTERNAL WATER DISPENSER

The water dispenser is located on the left wall inside the refrigerator compartment.

To dispense water:

1. Hold the glass against the recess.
2. Push the water dispenser button.
3. Hold the glass underneath the dispenser for 2–3 seconds after releasing the dispenser button. Water may continue to dispense after the button is released.

If no water is dispensed when the refrigerator is first installed, there may be air in the water line system. Press the dispenser button and run 1½ gallons (5.67 liters) to remove trapped air from the water line and to fill the water system. During this process, the dispenser noise may be loud as the air is purged from the water line system. To flush out impurities in the water line, throw away the first 6 glassfuls of water.
NOTE: To avoid water deposits, the dispenser should be cleaned periodically by wiping with a clean cloth or sponge.

RPWFE WATER FILTER

WATER FILTER CARTRIDGE
The water filter cartridge is located in the refrigerator interior on the left side wall, near the top.
Select models use radio frequency identification (RFID) to detect leaks and monitor filter status. The RFID technology is certified by the FCC.

FCCID: ZKJ-EBX1532P001
ICID: 10229A-EBX1532P001
“This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.”
“This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.”
When to Replace the Filter Cartridge
The filter cartridge should be replaced every six months  or earlier if 170 gallons (643.52 liters) of water has been dispensed or the flow of water to the dispenser or icemaker
decreases.
Touch Screen Models : A filter status message will appear on the screen when the water filter needs to be replaced. The filter status will automatically update when the filter is replaced.
Non-touch Screen Models : A filter indicator light will illuminate on the screen when the water filter needs to be replaced.
Removing the Filter Cartridge
DO NOT TWIST CARTRIDGE! Twisting may damage refrigerator or filter.

1. Remove the old cartridge by opening the filter door and pulling on the bottom of the cartridge to allow it to swing outward.
2. When the cartridge can no longer swing, gently pull to unseat from the cartridge holder. A small amount of water may drip out.

DO NOT TWIST CARTRIDGE!
Installing the Filter Cartridge

1. Center the cartridge with cartridge holder with the word FRONT facing outward. Push the cartridge inward until it is fully seated. FRONT should be centered with the cartridge holder for proper installation. The RED indicators should not be visible.
   

2. While continuing to ensure cartridge is fully seated in the holder, gently swing the filter inward until it is in position. Iffilter will not swing easily, check to ensure filter is properlyaligned and fully seated within the cartridge holder.

3. For dispenser models – Run two gallons (7.75 Liters) of water through the cold water dispenser (about 5 minutes) to remove air from the system. A newly installed filter
   cartridge will cause water to spurt from the dispenser. Use a large pitcher or sports bottle to catch the water spray.
   NOTE: It is normal for water to appear discolored during the initial system flush. Water color will return to normal after the first few minutes of dispensing. For icemaker-only models – Discard the first bin of ice to allow air to purge from the system. A newly installed filter cartridge will cause water to spurt into the icemaker
   body, which could lead to ice droplets around the icemaker area.
   NOTE: It is normal for these droplets and initial ice production to appear discolored during the initial system flush. Ice color will return to normal after the first bin of ice production.
   DO NOT use the hot water dispenser or Autofill function until all air is removed from the system.

4. Reset Filter status message (non-touch screen models).
   Filter Bypass Plug
   To reduce the risk of property damage due to water leakage, you MUST use the filter bypass plug when a replacement filter cartridge is not available. Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, visit us on-line at geappliances.com/service. In Canada, visit geappliances.ca/service. The dispenser and icemaker will not operate without either the filter or the bypass plug installed. The bypass plug is installed in the same way as a filter cartridge.

WARNING
To reduce the risk associated with choking, do not allow children under 3 years of age to have access to small parts during the installation of this product.
The disposable filter cartridge should be replaced every 6 months at the rated capacity, or sooner if a noticeable reduction in flow rate occurs. For the maximum benefit of your filtration system, GE Appliances, a Haier company, recommends the use of GE Appliances-branded filters only. Using GE Appliancesbranded filters in GE Appliances refrigerators provides optimal performance and reliability. Our filters meet rigorous industry NSF standards for safety and quality that are important for products that are filtering your water. There is no assurance that brands other than GE Appliances filters meet our standards for quality, performance and reliability. If you have questions, or to order additional filter cartridges, visit gewaterfilters.com. In Canada, visit GEAappliances.ca/service or consult the yellow pages for the nearest Camco Service Center.

SHELVES AND BINS
REARRANGING THE SHELVES
Shelves in the refrigerator compartment are adjustable.
REFRIGERATOR COMPARTMENT

To remove:

1. Remove all items from the shelf.
2. Tilt the shelf up at the front.
3. Lift the shelf up at the back and bring the shelf out.

To replace:

1. While tilting the shelf up, insert the top hook at the back of the shelf in a slot on the track.
2. Lower the front of the shelf until the bottom of the shelf locks into place.

SPILLPROOF SHELVES
Spillproof shelves have special edges to help prevent spills from dripping to lower shelves.

**QUICKSPACE SHELF*
This shelf splits in half and slides under itself for storage of tall items on the shelf below.
This shelf can be removed and replaced or relocated (just like spillproof shelves).
NOTE:* The back half of the Quick Space Shelf is not adjustable.
Select Models Only

SHELVES AND BINS
NON-ADJUSTABLE DAIRY BIN
To remove: Lift the dairy bin straight up, then pull out.
To replace: Engage the bin in the molded door supports and push down. The bin will lock in place.

ADJUSTABLE BINS ON DOORS
Adjustable bins can easily be carried from refrigerator to work area.
To remove: Lift bin straight up, then pull out.
To replace or relocate: Slide in the bin just above the molded door supports, and push down. The bin will lock in place.

**Drop down tray ***
(tray open)

1. Open right refrigerator door
2. Depress both buttons on lower sides of bin and bin will drop down.
3. Reverse to reinstall.
   *Select Models Only

FREEZER BASKET AND DRAWER

1. Basket.
2. Drawer
3. Ice Bucket
   Select Models Only

SHELVES AND BINS

BASKET REMOVAL (BOTTOM DRAWER)

1. Open refrigerator doors.
2. Open freezer door to the stop position.
3. Remove freezer basket by lifting up the rear of the basket and rotate it upward.
4. Lift it out to remove.
   To replace:
   Reverse step 1 thru 4 to replace.

NON-ADJUSTABLE BINS ON THE FREEZER DOOR
To remove: push in plastic tab on either left or right side
To replace: slide bin into location until it locks into place.

ADJUSTABLE DELI / PRODUCE DRAWER
To remove: pull the drawer out to the stop position. Lift the front of the drawer up and out.
To replace: pull left and right slides untill fully extended. Place drawer back in first and rotate drawer front down to seat on slides. Push the drawer in to closed position.

**DRAWER DIVIDER **
To remove: pull the drawer out to the stop position. Slide pan divider to right to release it from the pan.
To replace: place pan divider into the groove on the right and slide it to the left as needed.
Select Models Only

CLIMATE ZONE AND TEMPERATURE CONTROLLED DRAWER

CLIMATE ZONE
Keep fruits and vegetables organized in separate compartments for easy access.
Excess water that may accumulate in the bottom of the drawers or under the drawers should be wiped dry.

TEMPERATURE CONTROLLED DRAWER
The Temperature Controlled Drawer is a full-width drawer with adjustable temperature control. This drawer can be used for large miscellaneous items.
To change setting, press select button.
NOTE: Temperatures indicate the appropriate temperatures for the food and actual temperatures may vary based on normal operation and other factors such as door openings and refrigerator set point.

AUTOMATIC ICEMAKER

**AUTOMATIC ICEMAKER*
NOTE:** A newly installed refrigerator may take 12 to 24 hours to begin making ice.

WARNING
Connect to potable water supply only.
A cold water supply is required for automatic icemaker operation. The water pressure must be between 40 and 120 psi (275-827 kilopascals).
The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on freezer compartment temperature, room temperature, number of door openings and other use conditions.
The icemaker will fill with water when it cools to 15°F (–10°C). A newly installed refrigerator may take 12 to 24 hours to begin making ice cubes.
If the refrigerator is operated before the water line connection is made to the unit or if the water supply to an operating refrigerator is turned off, make sure that the icemaker is turned off. Once the water has been connected to the refrigerator, the icemaker may be turned on. See the table below for details.
You may hear a buzzing sound each time the icemaker fills with water.
Throw away the first bin of ice to allow the water line to clear. It is normal for ice to appear discolored in the first 24 hours of production, or after water filter replacement.
Be sure nothing interferes with the sweep of the feeler arm.

When the bin fills to the level of the feeler arm, the icemaker will stop producing ice. It is normal for several cubes to be joined together. If ice is not used frequently, old ice cubes will become cloudy, taste stale and shrink.
NOTE: In homes with lower-than-average water pressure, you may hear the icemaker cycle multiple times when making one batch of ice.
CAUTION To minimize the risk of personal injury, avoid contact with the moving parts of the ejector mechanism, or with the heating element that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in.

AUTOMATIC ICEMAKER

ACCESSING ICE
**Freezer Ice Bucket***
The ice storage is in the freezer compartment drawer.

• Open the freezer drawer.
• The ice bucket is located on the left side of the upper basket.
• Pull the upper basket forward to remove the ice bucket.
  *Select Models Only

CARE AND CLEANING

CLEANING THE OUTSIDE
Directions for Cleaning Outside Surfaces, Door Handles, and Trim

steel wool
pads
Mild detergent mixed with warm water
Appliances parts store for approved stainless steel
cleaners: Monogram.com or call 888.444.1875
Cleaners with oxalic acid such as Bar Keepers Friend Soft
Cleanser™ can be used to remove surface rust, tarnish
and small blemishes on stainless steel surfaces only.| Abrasive powders or sprays
Window Sprays or Ammonia
Citrus or plant oil-based cleaners
Acidic or vinegar-based cleaners
Oven cleaners
Cleaners containing acetone (propanone)
Any cleaner with WARNING about plastic contact

NOTE: DO NOT allow stainless steel cleaner to come in contact with any plastic parts such as trim pieces, handle hardware and liners. If unintentional contact of cleaners with plastic parts does occur, clean plastic part with a sponge and mild detergent mixed with warm water.

CLEANING THE INSIDE

To help prevent odors, leave an open box of baking soda in the refrigerator and freezer compartments.
Unplug the refrigerator before cleaning. If this is not practical, wring excess moisture out of sponge or cloth when cleaning around switches, lights or controls. Use warm water and baking soda solution— about a tablespoon (15 ml) of baking soda to a quart (1 liter) of water. This both cleans and neutralizes odors. Rinse and wipe dry.
Use of any cleaning solution other than that which is recommended, especially those that contain petroleum distillates, can crack or damage the interior of the refrigerator.
Do not wash any plastic refrigerator parts in the dishwasher.
CAUTION
Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks.

BEHIND THE REFRIGERATOR
Be careful when moving the refrigerator away from the wall.
All types of floor coverings can be damaged, particularly cushioned coverings and those with embossed surfaces. Raise the leveling legs located at the bottom front of the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator. Lower the leveling legs until they touch the floor.
WARNING
ELECTRICAL SHOCK HAZARD
When pushing the refrigerator back, make sure you don’t roll over the power cord or icemaker supply line.

PREPARING FOR VACATION

For long vacations or absences, remove food and unplug the refrigerator. Clean the interior with a baking soda solution of one tablespoon (15 ml) of baking soda to one quart (1 liter) of water. Leave the doors open.
If the temperature can drop below freezing, have a qualified service technician drain the water supply system to prevent serious property damage due to flooding.

1. Turn refrigerator off (pg. 7) or unplug the refrigerator.
2. Empty ice bucket
3. Turn water supply off

If you cut the water supply off, turn off the icemaker (pg. 18).
Upon returning from vacation:

1. Replace the water filter.
2. Run 2 gallons (7.57 liters) of water through the cold water dispenser (about 5 minutes) to flush the system.

PREPARING TO MOVE
Secure all loose items such as shelves and drawers by taping them securely in place to prevent damage. When using a hand truck to move the refrigerator, do not rest the front or back of the refrigerator against the hand truck. This could damage the refrigerator. Handle only from the sides of the refrigerator.
Be sure the refrigerator stays in an upright position during moving.

REPLACING THE LIGHT BULBS

REFRIGERATOR COMPARTMENT—UPPER LIGHT
There is LED lighting in refrigerator compartment and on the bottom of the refrigerator doors to light the freezer compartment.
An authorized technician will need to replace the LED light.
If this assembly needs to be replaced, call Monogram Preferred Service at 800.444.1845 United States or 888.880.3030 in Canada.

THE PROBLEM SOLVER

NORMAL OPERATING SOUNDS
Newer refrigerators sound different from older refrigerators.
Modern refrigerators have more features and use newer technology.
Do you hear what I hear? These sounds are normal.

HUMMM…
WHOOSH…

• The new high efficiency compressor may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.
• You may hear a whooshing sound when the doors close. This is due to pressure equalizing within the refrigerator.
• After dispensing ice, a motor will close the ice chute to keep warn room air from entering the ice bucket, maintaining ice at a freezing temperature.

The hum of the motor closing the ice chute is normal, shortly after dispensing ice.

WHIR !

• You may hear the fans spinning at high speeds. This happens when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures.
• The fans change speeds in order to provide optimal cooling and energy savings.

CLICKS, POPS, CRACKS and CHIRPS

• You may hear cracking or popping sounds when the refrigerator is first plugged in. This happens as the refrigerator cools to the correct temperature.
• Expansion and contraction of cooling coils during and after defrost can cause a cracking or popping sound.
• On models with an icemaker, after an ice making cycle, you may hear the ice cubes dropping into the ice bucket.
• On models with a dispenser, during water dispense, you may hear the water lines move at initial dispense and after dispenser button is released.

WATER SOUNDS

• The flow of refrigerant through the cooling coils may make a gurgling noise like boiling water.
• Water dropping on the defrost heater can cause a sizzling, popping or buzzing sound during the defrost cycle.
• A water dripping noise may occur during the defrost cycle as ice melts from the evaporator and flows into the drain pan.
• Closing the door may cause a gurgling sound due to pressure equalization.

For additional information on normal icemaker and dispenser operating sounds, see the
Automatic Icemaker and Internal Water Dispenser sections.

TROUBLESHOOTING TIPS

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Refrigerator Handle and Attach the Freezer Handle sections for detailed instructions.
Refrigerator beeping| • This is door alarm. Turn off or disable with door closed. If door open and alarm is sounding, you can only snooze the alarm.
Not cooling| • The cooling system is off. Turn cooling back on. See Operating Instructions..
Water has poor taste/odor| • Water dispenser has not been used for a long time. Dispense water, until all water in system is replenished.
Water in glass is warm| • Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to completely cool down.
• Water dispenser has not been used for a long time. Dispense water, until all water in system is replenished.
• Water system has drained. Allow several hours for replenished supply to chill.
Water dispenser does not work| • Water supply line turned off or not connected. See Installing the Water Line.
• Water filter clogged or filter/bypass plug not installed. Replace filter cartridge or remove filter and install bypass plug.
• Air may be trapped in the water system. Press the dispenser arm for at least 2 gallons (7.57 liters).
• Water in reservoir is frozen because the controls are set too cold. Set the refrigerator control to a warmer setting and wait 24 hours. If the water does not dispense after 24 hours, call for service.
Water spurting from dispenser| • Newly installed filter cartridge. Run cold water from the dispenser for 2 gallons (7.57 liters).
No water or ice cube production| • Supply line or shutoff valve is clogged. Call a plumber.
• Water filter is clogged. Replace filter cartridge or remove filter and install by­pass plug.
• Filter cartridge not properly installed. Remove and reinstall filter cartridge, be­ing certain that it locks in place.
• Icemaker is turned off. Check that the icemaker is turned on. See Automatic Icemaker.
Water is leaking from dispenser| • Air may be present in the water line system, causing water to drip after being dispensed. Dispense water for at least 5 minutes to remove air from system.
Freezer cooling, refrigerator not cooling| •  Normal, when refrigerator first plugged in or after extended power outage. Wait 24 hours for temperature in both compartments to reach selected temperatures.
The top of the refrigerator doors do not align.| • If the top of the refrigerator doors are not aligned, use a 1/4″ alien wrench to adjust the right/left hand door. The adjustment screw is located on the bottom right or left hand side of the door; open the freezer door to access the screw.
Refrigerator door handles are loose.| • The handle can be adjusted using a 1/8″ alien wrench, on set screws located on the ends of the handles.
Refrigerator doors won’t close after installation| •  On some models doors have to be removed at 90° and installed at 90° to cabinet as described in procedure for Reinstalling the Refrigerator Doors in order for door to close properly.
Refrigerator doors will not self close.| •  Refrigerator doors need to be closed by consumer. A gentle bounce back is a designed feature on some models that gives a positive feedback to the user so that they can initiate and complete the door closing action.

*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES. In Canada, call 888.880.3030.

RPWFE WATER FILTER CARTRIDGE LIMITED WARRANTY
Contact us at Monogram.com

filter cartridge which fails due to a defect in materials or workmanship during this limited thirty-day warranty.*

What Monogram will not cover:

• Service trips to your home to teach you how to use the product.
• Improper installation.
• Failure of the product if it is abused, misused, used for other than the intended purpose or used commercially.
• Replacement of house fuses or resetting of circuit breakers.
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply.
• Damage to the product caused by accident, fire, floods, or acts of God.
• Incidental or consequential damage caused by possible defects with this appliance.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is part exchange as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to six months or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home. Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
For Purchases Made In Iowa: This form must be signed and dated by the buyer and seller prior to the consummation of this sale.
This form should be retained on file by the seller for a minimum of two years.

Buyer:| |
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Name| |
Address| |
City| State| Zip
Signature| Date|
Seller:| |
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Name| |
Address| |
City| State| Zip
Signature| Date|

• If your Monogram Appliances part fails because of a manufacturing defect within thirty days from the date of original purchase for use, we will give you a new or, at our option, a rebuilt part without charge. Return the defective part to the parts supplier from whom it was purchased warranty does not cover the failure of parts which are damaged while in your possession, are abused, or have been installed improperly. It does not cover the cost of returning the part to the supplier from whom it was purchased nor does it cover the cost of labor to remove or install it to diagnose the fault. It does not cover parts used in products in commercial use except in the case of air conditioning equipment. In no event shall GE Appliances be liable for consequential damages.
  Warrantor: GE Appliances, a Haier company
  Louisville, KY 40225
  Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

PERFORMANCE DATA SHEET MODEL: RPWFE

• System certified by IARMO R&T against NSF/ANSI Standards 42, 53, 401, and P473 for the reduction of claims specified on the performance data sheet and at iapmort.org.
• Actual performance may vary with local water conditions.

Substance Tested for Reduction| Influent challenge
concentration
(mg/L)| Maximum permissible
product water
concentration (mg/L)| Avg 04
Reduction
---|---|---|---
Chlorine Taste and Odor| 2.0 mg/L +/- 10%| N/A| > 99
Chloramine Taste and Odor| 3.0 mg/L +/- 10%| 0.5| > 99
Particulate, Class I| At least 10,000/mL| N/A| 91.4
Cysts| 50,000/L| N/A| > 99.99
Lead| 0.15| 0.01| 98.85
Mercury| 0.006| 0.002| 96.95
Asbestos| 107 to 108 fibers/ L| N/A| > 99
Toxaphene| 0.015 +/- 10%| 0.003| 86.95
VOC (Chloroform surrogate chemical)| 0.300| 0.015| > 99
Alachlor| 0.050| 0.001| > 98
Atrazine| 0.100| 0.003| > 97
Benzene| 0.081| 0.001| > 99
Carbofuran| 0.190| 0.001| > 99
carbon tetrachloride| 0.078| 0.0018| 98
chlorobenzene| 0.077| 0.001| > 99
chloropicrin| 0.015| 0.0002| 99
2,4-D| 0.110| 0.0017| 98
dibromochloropropane (DBCP)| 0.052| 0.00002| > 99
o-Dichlorobenzene| 0.08| 0.001| > 99
p-Dichlorobenzene| 0.040| 0.001| > 98
1,2-dichloroethane| 0.088| 0.0048| 95
1,1-dichloroethylene| 0.083| 0.001| > 99
cis-1,2-dichloroethylene| 0.170| 0.0005| > 99
trans-1,2-dichloroethylene| 0.086| 0.001| > 99
1,2-dichloropropane| 0.080| 0.001| > 99
cis-1,3-dichloropropylene| 0.079| 0.001| > 99
dinoseb| 0.170| 0.0002| 99
Endrin| 0.053| 0.00059| 99
Ethylbenzene| 0.088| 0.001| > 99
ethylene dibromide (EDB)| 0.044| 0.00002| > 99
bromochloroacetonitrile| 0.022| 0.0005| 98
dibromoacetonitrile| 0.024| 0.0006| 98
dichloroacetonitrile| 0.0096| 0.0002| 98
tdchloroacetonitd le| 0.015| 0.0003| 98
1,1-dichloro-2-propanone| 0.0072| 0.0001| 99
1,1,1-trichloro-2-propanone| 0.0082| 0.0003| 96
heptachlor (H-34, Heptox)| 0.025| 0.00001| > 99
heptachlor epoxide| 0.0107| 0.0002| 98
hexachlorobutadiene| 0.044| 0.001| > 98
hexachlorocyclopentadiene| 0.060| 0.000002| > 99
Lindane| 0.055| 0.00001| > 99
methoxychlor| 0.050| 0.0001| > 99
pentachlorophenol| 0.096| 0.001| > 99
simazine| 0.120| 0.004| > 97
Styrene| 0.150| 0.0005| > 99
1,1,2,2-tetrachloroethane| 0.081| 0.001| > 99
Tetrachloroethylene| 0.081| 0.001| > 99
Toluene| 0.078| 0.001| > 99
2,4,5-TP (silvex)| 0.270| 0.0016| 99
tribromoacetic acid| 0.042| 0.001| > 98
1,2,4-Trichlorobenzene| 0.160| 0.0005| > 99
1,1,1-trichloroethane| 0.084| 0.0046| 95
1,1,2-trichloroethane| 0.150| 0.0005| > 99
trichloroethylene| 0.180| 0.0010| > 99
bromoform| 0.300| 0.015| 95
bromodichloromethane| 0.300| 0.015| 95
chlorodibromomethane| 0.300| 0.015| 95
xylenes| 0.070| 0.001| > 99
Meprobamate| 400 +/- 20%| 60| > 99
Atenolol| 200 +/- 20%| 30| > 99
Carbamazepine| 1400 +/- 20%| 200| > 99
DEET| 1400 +/- 20%| 200| > 99
Metolachlor| 1400 +/- 20%| 200| > 99
Trimethoprim| 140 +/- 20%| 20| > 99
Linuron| 140 +/- 20%| 20| >99
TCEP| 5000 +/- 20%| 700| > 99
TCPP| 5000 +/- 20%| 700| > 99
Phenytoin| 200 +/- 20%| 30| > 99
Ibuprofen| 400 +/- 20%| 60| > 99
Naproxen| 140 +/- 20%| 20| > 99
Estrone| 140 +/- 20%| 20| > 99
Bisphenol A| 2000 +/- 20%| 300| > 99
Nonyl phenol| 1400 +/- 20%| 200| > 99
PFOA/PFOS| 1.5 mg/L +/- 10%| 0.07| 99.25

Application Guidelines/Water Supply Parameters

It is essential that the manufacturer’s recommended installation, maintenance and filter replacement requirements be carried out for the product to perform as advertised. See Installation Manual for Warranty information.
NOTE: While the testing was performed under standard laboratory conditions, actual performance may vary. Replacement Cartridge: RPWFE. For estimated costs of replacement elements please call 1.877.959.8688 or visit our website at Monogram.com.

WARNING
To reduce the risk associated with ingestion of contaminants:

• Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before and after the system. Systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts.

NOTICE
To reduce the risk of water leakage or flooding, and to ensure optimal filter performance:

• Read and follow use instructions before installation and use of this system.

• Installation and use MUST comply with all state and local plumbing codes.

• Do not install if water pressure exceeds 120 psi (827 kPa).
  If your water pressure exceeds 80 psi (551.58 kPa), you must install a pressure-limiting valve. Contact a plumbing professional if you are uncertain how to check your water pressure.

• Do not install where water hammer conditions may occur.
  If water hammer conditions exist you must install a water hammer arrester. Contact a plumbing professional if you are uncertain how to check for this condition.

• Do not install on hot water supply lines. The maximum operating water temperature of this filter system is 100º F (38º C).

• Protect filter from freezing. Drain filter when temperatures drop below 33ºF (0.6ºC).

• Change the disposable filter cartridge every six months or sooner if you observe a noticeable reduction in water flow rate.

• Failure to replace the disposable filter cartridge at recommended intervals may lead to reduced filter performance and cracks inthe filter housing, causing water leakage or flooding.

• This System has been tested according to NSF/ANSI 42, 53, 401 and P473 for the reduction of the substances listed below. The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system, as specified in NSF/ANSI 42, 53, 401 and P473.

RPWFE System is certified by IAPMO R&T against NSF/ANSI Standards 42, 53, 401, and P473 for the reduction of claims specified on the performance data sheet and at iapmort.org.

MONOGRAM LIMITED WARRANTY

Monogram.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service online, visit us at monogram.com/contact.

original purchase, we will provide, free of charge, parts and service labor in your home to repair or replace any part of the refrigerator or freezer that fails because of a manufacturing defect.
Five years From the date of the original purchase| For  from date of original purchase, we will provide, free of charge, parts and service labor in your home to repair or replace any part of the sealed refrigerating system (the compressor, condenser, evaporator and all connecting tubing) that fails because of a manufacturing defect.
Sixth-Twelfth year From the date of the
original purchase| For the sixth through twelfth year from the date of the original purchase, we will provide, free of charge, replacement parts for any part of the sealed refrigerating system (the compressor, condenser, evaporator and all connecting tubing) that fails because of a manufacturing defect. You pay for the service trip to your home and for service labor charges.
Thirty-Day on Water Filter Cartridge
From the date of the original purchase| From the date of the original purchase we will provide, free of charge, replacement parts for any part of the water filter cartridge that fails because of a manufacturing defect. During this limited thirty-day warranty, we will also provide, free of charge, a replacement water filter cartridge.

What Monogram will not cover:

• Service trips to your home to teach you how to use the product.
• Replacement of house fuses or resetting of circuit breakers.
• Damage to the product caused by accident, fire, floods or acts of God.
• Failure of the product if it is used for other than its intended purpose or used commercially.
• Damage caused after delivery.
• mproper installation, delivery or maintenance. If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, plumbing and other connecting facilities.
• Replacement of the light bulbs, if included, or water filter cartridge, if included, other than as noted above.
• Replacement of the water filter cartridge,if included, due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply.
• Loss of food due to spoilage (in the USA only).
• Incidental or consequential damage caused by possible defects with this appliance.
• Product not accessible to provide required service.
• Damage caused by a non-GE Appliances brand water filter.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to two years or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for homeuse within the USA. If the product is located in an area where service by a Monogram Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized Monogram Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

Warrantor: GE Appliances, a Haier company
Louisville KY,40225
NOTES

49-1000603 Rev. 0
07-21 GEA
Monogram.com
Printed in the United States

References

• Café Appliances
• How to Connect Your Smart Appliances with SmartHQ App | Café Appliances
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• Service and Register | GE Appliances Canada
• Refrigerator Water Filter Replacements | GE Appliances
• Monogram Appliances
• Monogram WiFi Connected Kitchen | Monogram Smart Kitchens
• 800-626-2000 - Email, Chat or Call" class="nturl" > Contact Monogram - 1-800-626-2000 - Email, Chat or Call
• monogram.com/register
• Official Monogram Appliance Parts & Accessories
• Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx

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