oticon Hands Free Communication Hearing Aids User Guide
- June 10, 2024
- oticon
Table of Contents
oticon Hands Free Communication Hearing Aids
Product Information
Hands-Free Communication Guide for Oticon Hearing Aids
The hands-free communication guide provides instructions for using compatible Oticon hearing aids with an iPhone or iPad to make and receive phone calls without the need to hold the device. This feature allows the wearer’s voice to be captured by the hearing aid, while the caller’s voice is streamed directly into the hearing aids.
Compatible Oticon hearing aids for this feature include Oticon Real, Oticon More, Oticon Own with 2.4 GHz Bluetooth, Oticon Zircon, and Oticon Play PX on the Polaris R and Polaris platforms. A firmware update is required for Oticon More, Oticon Zircon, and Play PX to accept, reject, or end phone calls using a push button. To activate hands-free communication using compatible hearing aids, users need to pair their hearing aids with a compatible iPhone or iPad. The mic input can be changed by accessing the Control Center, and the hands- free communication feature can also be turned off from there.
Product Usage Instructions
- Ensure that your Oticon hearing aids are compatible with hands-free communication and that your iPhone or iPad is compatible with the feature.
- Pair your hearing aids with your iPhone or iPad by following the instructions provided in the Oticon hearing aid user manual.
- To make or receive a phone call, use your iPhone or iPad as you normally would. The hearing aid will automatically shift to hands-free communication and capture your voice.
- To end a call, hang up on your iPhone or iPad.
- To accept, reject, or end phone calls using a push-button, ensure that your Oticon More, Oticon Zircon, or Play PX hearing aids have the required firmware update.
- To change the mic input, access the Control Center by swiping from the top right corner of the iPhone or iPad screen. Click on “On” to turn hands-free communication on or “Off” to turn it off.
- To add the Hearing icon to Control Center for direct access to various hearing aid functions, go to Settings and then click on Control Center. Click on Hearing, and the hearing icon will now be added to the INCLUDED CONTROLS menu. The Hearing icon can be accessed via Control Center by swiping from the top right corner of the iPhone or iPad screen.
For more information and to see which devices are compatible with Oticon hearing aids, visit oticon.com/support/compatibility.
Guide for hands-free communication
With select iPhone® or iPad® devices, you can use Oticon hearing aids* to make or receive hands-free phone and video calls.
Ready for everyone on the Polaris R™ and Polaris ™ platforms
Hands-free communication is available for the following hearing aids on the Polaris R and Polaris platforms: Oticon Real™, Oticon More™, Oticon Own™ with 2.4 GHz Bluetooth®, Oticon Zircon, and Oticon Play PX. For clients who already have Oticon More, the hearing aid firmware must be updated to at least 1.3.0 by the hearing care professional to enable hands-free communication functionality. Hands-free communication is available with iPhone 11 or later running iOS 15.2 or later, and iPad running iPadOS® 15.2 or later. Please visit oticon.com/support/compatibility for more information and to see which devices are compatible.
- Oticon Real, Oticon More, Oticon Own with 2.4 GHz Bluetooth, Oticon Zircon, and Oticon Play PX hearing aids on the Polaris R and Polaris platforms.
How it works
- Make or receive call on iPhone or iPad
- Hearing aid shifts to “hands-free communication” and captures wearer’s voice
- Caller’s voice is streamed directly into hearing aids. Hang up when call is complete on iPhone or iPad
Note: Oticon Real and Oticon Own hearing aids (with 2.4 GHz Bluetooth) are able to accept, reject, or end phone calls using a push-button. A firmware update is required for Oticon More (1.4.0), Oticon Zircon and Play PX (1.2.0) in order to have this functionality.
Getting started
Hands-free communication is activated by default when compatible hearing aids are paired with a compatible iPhone or iPad.
Choosing Mic Input for your iPhone or iPad
- You can change the Mic Input by accessing the Control Center. You access the Control Center by swiping from the top right corner of the iPhone or iPad screen.
- On: By default, the input will be set to On.
- Off: This will turn off hands-free communication, and the hearing aid will be back to direct streaming.
Adding Hearing icon to Control Center
Adding the Hearing icon to Control Center allows for direct access to various hearing aid functions.
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From the Home screen, click on Settings and then click on Control Center.
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Click on Hearing.
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The hearing icon will now be added to the INCLUDED CONTROLS menu.
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The hearing icon will now be accessible via Control Center which can be accessed by swiping from the top right corner of the iPhone or iPad screen.
Oticon is part of the Dem ant Group.
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