Brother DCP-L3550CDW Multifunction Printer User’s Manual

Brother DCP-L3550CDW Multifunction Printer

User’s Guide and Where to Find Them

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.| Printed / In the box
Quick Setup Guide| Follow the instructions for setting up your machine, and installing the Full Driver & Software Package for the operating system and connection type you are using.| Printed / In the box
Reference Guide| Learn the basic Fax, Copy, and Scan operations and basic machine maintenance. See troubleshooting tips.| Printed or on Brother Installation Disc / In the Box
Online User’s Guide| This guide includes the additional contents of the Reference Guide.

In addition to information about the Print, Scan, Copy, Fax, mobile device functions, Brother ControlCenter operations, and troubleshooting, other useful information is included about using the machine on a network.

| Brother Solutions Center 1

The Online User’s Guide Helps You Get the Most

Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine’s features, please take a look at our Online User Guide. It offers:

Quicker Navigation!

• Search box
• Navigation index in a separate panel

Comprehensive Format!

• Every topic in one guide

Simplified Layout!

• Step-by-step instructions
• Feature summary at the top of the page

1. Search Box
2. Navigation
3. Summary
4. Step-by-Step Instructions

To View Online User’s Guides

To view the Online User’s Guide and other available guides, visit support.brother.com/manuals. (Windows®) You can also access your machine’s guides using Brother Utilities. The Brother utility tool is included in the standard installation and, when installed, you can find it either as a shortcut on your desktop or from the Windows® Start menu.

Questions or Problems? Take a Look at our FAQs

Solutions, and Videos Online. Go to your model’s FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.

• Provides several ways to search
• Displays related questions for more information
• Receives regular updates based on customer feedback

©2018 Brother Industries, Ltd. All rights reserved.

General Information

Control Panel Overview

The control panel may vary depending on your model.

DCP-L3510CDW/DCP-L3517CDW

1. Power On/Off

   • Turn the machine on by pressing .
   • Turn the machine off by pressing and holding . The LCD displays [Shutting Down] and stays on for a few seconds before turning off.

2. Function Buttons

   • Copy/Scan Options: Press to access temporary settings for scanning or copying.
   • WiFi (for wireless models): Press the WiFi button and launch the wireless installer on your computer. Follow the on-screen instructions to set up a wireless connection between your machine and your network. When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.
   • Scan: Press to switch the machine to Scan Mode.
   • 2 in 1 (ID) Copy: Press to copy both sides of an identification card onto a single page.

3. Liquid Crystal Display (LCD)

   • a. Type of copy
   • b. A number of copies
   • c. Quality
   • d. Contrast
   • e. Copy ratio

4. Menu Buttons

   • Menu: Press to access the Menu for programming your machine settings.
   • Clear: Press to delete entered data. Press to cancel the current setting.
   • OK: Press to store your machine settings. UP or DOWN

5. Stop/Exit

   • Press to stop an operation.
   • Press to exit from a menu.

6. Start buttons

   • Mono Start
     – Press to start making copies in monochrome.
     – Press to start scanning documents (in color, grey, or monochrome depending on the scan setting).

   • Color Start
     – Press to start making copies in full color.
     – Press to start scanning documents (in color, grey, or monochrome depending on the scan setting).

DCP-L3550CDW/MFC-L3710CW/MFC-L3730CDN/MFC-L3750CDW/MFC-L3770CDW

1. Touchscreen Liquid Crystal Display (LCD)
   Access menus and options by pressing them on the touchscreen.

2. Menu Buttons

   • ** (Back)** Press to go back to the previous menu.
   • (Home) Press to return to the Main Home screen.
   • (Cancel) Press to cancel an operation.

3. Dial Pad (Numerical buttons)
   Press the Numerical buttons to dial telephone or fax numbers and to enter the number of copies.

4. LED Power Indicator
   The LED lights up depending on the machine’s power status.

5. Power On/Off

   • Turn the machine on by pressing .
   • Turn the machine off by pressing and holding it down . The LCD displays [Shutting Down] for a few seconds before going off. If you have an external telephone or TAD connected, it is always available.

Near Field Communication (NFC) (MFC-L3770CDW)

If your Android™ device supports the NFC feature, you can print from your device or scan documents to your device by touching it to the NFC symbol.

How to Navigate the Touchscreen LCD

Related Models: DCP-L3550CDW/MFC-L3710CW/MFC-L3730CDN/MFC-L3750CDW/MFC- L3770CDW

Press your finger on the LCD to operate it. To display and access all the options, swipe left, right, up, and down on the LCD to scroll through them.

• IMPORTANT: DO NOT press the LCD with a sharp object, such as a pen or stylus. It may damage the machine.
• NOTE: DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.

Touchscreen LCD Overview

Related Models: DCP-L3550CDW/MFC-L3710CW/MFC-L3730CDN/ MFC-L3750CDW/MFC- L3770CDW

You can select from two types of screens to set as the Main Home screen: Home screens and Shortcuts screens. When a Home screen is displayed, swipe left or right or press d or c to display the other Home screens. The Main Home screen displays the machine’s status when the machine is idle. When displayed, this screen indicates that your machine is ready for the next command. The available features vary depending on your model.

Home screen: Screen 1
The Home screens provide access to features, such as Fax, Copy, and Scan.

Home screen: Screen 2

Home screen: Screen 3

Shortcuts screen

Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning, and using Web Connect.

Three Shortcuts tabs are available with six Shortcuts on each Shortcuts tab. A total of 18 Shortcuts are available.

1. Date & Time
   Displays the date and time set on the machine.

2. Modes

   ---

   • **[Fax]: Press to access Fax mode.**
   • [Copy]: Press to access Copy mode.
   • [Scan]: Press to access Scan mode.’
   • [Secure Print]: Press to access the
   • [Secure Print] option.
   • [Web] Press to connect the Brother machine to an Internet service.
   • [Apps] Press to connect the Brother machine to the Brother Apps service.
   • [USB] Press to access the USB menu and select the [Scan to USB] or [Direct Print] options.

3. (Toner): Displays the remaining toner life. Press to access the [Toner] menu.

4. (Settings): Press to access the [Settings] menu. If the Setting Lock has been turned on, a lock icon appears on the LCD. You must unlock the machine to change settings.

5. Wired LAN Status or Wireless Status

   • Wired Network Models: ( Wired LAN Statu s) Press to configure the Wired LAN settings. The icon displays the current wired network status. The network cable is connected No cable connection
   • Wireless Network Models: ( Wireless Status ) Press to configure wireless settings. If you are using a wireless connection, a four-level indicator displays the current wireless signal strength.
   • [Shortcuts]: Press to access the [Shortcuts] screen.
   • (Home screen): Press to access the Home screens.

New Fax (MFC models)

When [Fax Preview] is set to [On] , the number of new faxes you received into the memory appears at the top of the screen.

Warning icon

The warning icon appears when there is an error or maintenance message. Press the message area to view it, and then press it to return to the Main Home screen.

NOTE

This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.

Load Paper

Load Paper in the Paper Tray

Use the paper tray when printing on the following media:

Plain paper Thin paper Recycled paper Thick paper|

•   Adjust the guides

•   Fan the paper

•   Do not exceed this mark

---|---

For more detailed information, see the Online User’s Guide: Load Paper in the Paper Tray.

Load Paper in the Multipurpose Tray (MP Tray)

Related Models: MFC-L3770CDW Use the MP tray when printing on the following media:

Plain paper Thin paper Recycled paper Bond paper Thick paper Labels 1

Envelopes 1

Glossy paper 2

| •   Adjust the guides

•   Fan the paper

•   Do not exceed this mark

---|---

1. Open the back cover (face-up output tray) before printing to let the printed paper exit onto the face-up output tray.
2. When you print on glossy paper, set only a single sheet on the MP tray. For more detailed information, see the Online User’s Guide: Load and Print Using the Multi-purpose Tray (MP Tray).

Load Paper in the Manual Feed Slot

Related Models: DCP-L3510CDW/DCP-L3517CDW/DCP-L3550CDW/ MFC-L3710CW/MFC- L3730CDN/MFC-L3750CDW

Use the Manual Feed Slot when printing on the following media:

Plain paper

Thin paper

Recycled paper

Bond paper

Thick paper

Labels 1

Envelopes 1

Glossy paper

| •   Adjust the guides Use both hands to insert one sheet of paper

•   Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further

---|---

Open the back cover ( face-up output tray ) before printing to let the printed paper exit onto the face-up output tray.

For more detailed information, see the Online User’s Guide: Load and Print Paper in the Manual Feed Slot.

Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine’s power cord is connected correctly and the machine’s power is on.
• All of the machine’s orange protective parts have been removed.
• (For network models) The access point (for a wireless network), router, or hub is turned on and its link indicator is blinking.
• The paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer.
• Check the machine’s status on your machine or in Brother Status Monitor on your computer.

Using the LCD

| 1.       Follow the messages on the LCD.

2.       2. If you cannot resolve the error, refer to the following:

Online User’s Guide: Error and Maintenance Messages

FAQs & Troubleshooting page at support.brother.com

Error and Maintenance Messages

For information on the most common error and maintenance messages, see the Online User’s Guide. To view the Online User’s Guide and other available guides, visit support.brother.com/manuals.

Document and Paper Jams

An error message indicates where the paper is stuck in your machine.

Error messages:

1. Document Jam
2. Jam Rear
3. Jam 2-sided
4. Jam Tray
5. Jam Inside

See the messages in Brother Status Monitor on your computer.

Solutions for Wireless Connection

If you cannot connect your Brother machine to the wireless network, see the following:

• Online User’s Guide: Print the WLAN Report
• Quick Setup Guide: Alternative wireless setup

To view the Online User’s Guide and other available guides, visit support.brother.com/manuals.

Appendix

Supplies

When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine’s control panel or in the Status Monitor. For more information about the supplies for your machine, visit www.brother.com/original/index.html or contact your local Brother dealer.

The Supply Model Name will vary depending on your country and region.

Supply Items| Supply Model Name| Approximate Life

(Page Yield)

---|---|---
Toner Cartridge

| Standard Toner: TN-243| •   Black:

Approximately 1,000 pages

•   Cyan / Magenta / Yellow: Approximately 1,000 pages

High Yield Toner: TN-247| •   Black:

Approximately 3,000 pages

•   Cyan / Magenta / Yellow: Approximately 2,300 pages

Inbox Toner:

(Supplied with your machine)

| •   Black:

Approximately 1,000 pages 1 2

•   Cyan / Magenta / Yellow: Approximately 1,000 pages

Drum Unit

| DR-243CL 3

DR-243CL-BK 4

DR-243CL-CMY 5

| Approximately 18,000 pages
Belt Unit

| BU-223CL| Approximately 50,000 pages
Supply Items| Supply Model Name| Approximate Life

(Page Yield)

---|---|---
Waste Toner Box| WT-223CL| Approximately 50,000 pages

1. The approximate cartridge yield is declared in accordance with ISO/IEC 19798.
2. A4 or Letter size single-sided pages
3. Contains four drum units; one black and three colors.
4. Contains one black drum unit.
5. Contains one color drum unit.
6. Approximately 18,000 pages based on one page per job [ A4/Letter single-sided pages ]. The number of pages may be affected due to a variety of factors including but not limited to media type and media size.
7. Approximately 50,000 pages based on two pages per job [ A4/Letter single-sided pages ]. The number of pages may be affected due to a variety of factors including but not limited to media type and media size.

If you are using Windows®, double-click the Brother Creative Center icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text, and creativity.

Mac users can access Brother CreativeCenter at this web address: www.brother.com/creativecenter

Information for Compliance with Commission Regulation 801/2013

Model name

| Power consumption

Networked Standby

---|---
DCP-L3510CDW| Approximately 1.4 W
DCP-L3517CDW| Approximately 1.4 W
DCP-L3550CDW| Approximately 8.0 W
MFC-L3710CW| Approximately 1.5 W
MFC-L3730CDN| Approximately 1.3 W
MFC-L3750CDW| Approximately 8.1 W
MFC-L3770CDW| Approximately 8.1 W

All network ports are activated and connected

How to enable/disable Wireless LAN (DCP-L3510CDW/DCP-L3517CDW)

To turn the wireless network connection on or off, press a or b to select [Network] > [WLAN]> [WLAN Enable] > [On] or [Off]. **(DCP-L3550CDW/MFC- L3710CW/MFC-L3750CDW/MFC-L3770CDW)**

• To turn the wireless network connection on or off, press [Settings] > [All Settings] > [Network] > [WLAN] > [WLAN Enable] > [On] or [Off]. 
• If your machine displays the [ All Settings ] menu on the Home screen, skip the [ Settings ] menu.

FAQ’s

What is the difference between MFC and DCP Brother?

The Brother DCP printers, just like all the MFC, are all all-in-one printers. The difference with the MFC series is that the DCP printers are suitable for intensive use. The printer definitely is at home in a large office. Brother has black and white and color printers in this series.

How do I maintain my Brother printer maintenance?

Turn off the printer and unplug the power cord. Remove the Paper Cassette from the printer. Wipe the printer body with a soft cloth to remove dust. Clean the Paper Guide with a dry soft cloth. Install the Paper Cassette into the printer.

Why is Brother printer in deep sleep?

If the machine is in Sleep mode and does not receive any jobs for a certain length of time, the machine will go into Deep Sleep mode automatically and the LCD will display Deep Sleep. Deep Sleep mode uses less power than Sleep mode.

What are the basic causes of printer failure?

Common factors include driver problems, software issues, hardware failures, and overuse.

How many pages can I print with a Brother printer?

Lower your cost per print with Brother’s Ultra High Yield Ink bottles. Print up to 7,500 pages in black and 5,000 pages in color!

Why are Brother printers better?

Brother is a well-known brand that offers practical and efficient business solutions through its printer lineups. They tend to produce sturdy and well- built printers with high page yields at an affordable cost, and their ink or toner cartridges need replacing less.

What is the lifespan of a Brother printer?

The average lifespan of a printer is around 3-5 years. With proper upkeep and maintenance, some printers can last longer, but eventually, your machine will need an upgrade.

What is the common error in Brother printers?

Error 30 is one of the most common Brother printer error messages. The error code 30 and the error message “Unable to Print” indicate that the printer is not able to print due to a mechanical malfunction.

How many devices can connect to a Brother printer?

You can connect up to 10 mobile devices to the printer via Bluetooth®, but you can only print using one connected device at a time. To print using a different connected device, first unpair the last-used device by turning the printer off and then on again.

Does a Brother printer need ink?

Yes, the Brother machine comes with a starter toner cartridge.

Can you leave the Brother printer on all the time?

For healthier print heads and more efficient ink consumption, however, it’s better to leave your printer on. Constantly switching your printer off and on will decrease your printer’s lifespan, so try to keep the off/on to a minimum

Do you need to turn off Brother’s printer?

You should not unplug the machine when it is not in use. When the machine is off, it will still periodically clean its print head to maintain print quality. To prolong the length of the print head, provide better ink efficiency, and maintain print quality, you should keep your machine plugged in at all times.

What if the Brother printer is offline?

Right-click the icon for your Brother machine > See what’s printing > Printer

Use Printer Offline (remove the checkmark). If Use Printer Offline is greyed out, click Open As Administrator. Enter your administrator password, and then click Yes.

How do I find the IP address of my Brother printer?

Right-click on the printer icon and select ‘properties’ from the menu. Find the ‘general’ tab within the properties menu and then look for the ‘location’ field. The numbers that appear to the right of this field make up your printer’s IP address.

What is the Brother printer’s default password?

If there is no label preceded by “Pwd”, the default password is “initpass”

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