Sunbeam HPM5000 Heating Pads User Manual
- June 9, 2024
- Sunbeam
Table of Contents
Heating Pads
User Guide
HPM5000, HPM5100, HPN5300
Important instructions – retain for future use.
Sunbeam’s Safety Precautions
Sunbeam is very safety conscious when designing and manufacturing consumer products, but it is essential that the product user also exercise care when using an electrical appliance. Listed below are precautions which are essential for the safe use of an electrical appliance:
- Read carefully and save all the instructions provided with an appliance.
- Always turn the power off at the power outlet before you insert or remove a plug. Remove by grasping the plug – do not pull on the cord.
- Turn the power off and remove the plug when the appliance is not in use and before cleaning.
- Do not use your appliance with an extension cord unless this cord has been checked and tested by a qualified technician or service person.
- Always use your appliance from a power outlet of the voltage (A.C. only) marked on the appliance.
- Close supervision is necessary when your appliance is being used by children or infirm persons.
- Young children should be supervised to ensure that they do not play with the appliance.
- Never leave an appliance unattended while in use.
- Do not use an appliance for any purpose other than its intended use.
- Do not place an appliance on or near a hot gas flame, electric element or on a heated oven. Do not place on top of any other appliance.
- Do not let the power cord of an appliance hang over the edge of a table or bench top or touch any hot surface.
- Do not operate any electrical appliance with a damaged cord or after the appliance has been damaged in any manner. If damage is suspected, return the appliance to the nearest Sunbeam Appointed Service Centre for examination, repair or adjustment.
- For additional protection, Sunbeam recommend the use of a residual current device (RCD) with a tripping current not exceeding 30mA in the electrical circuit supplying power to your appliances.
- Do not immerse the appliance in water or any other liquid unless recommended.
- Appliances are not intended to be operated by means of an external timer or separate remote control system.
If you have any concerns regarding the performance and use of your appliance, please visit www.sunbeam.com.au or contact the Sunbeam Consumer Service Line. Ensure the above safety precautions are understood.
Safety Precautions for your Heat Pad
- Do not switch the heat pad on if moist or wet.
- Do not use pins, needles, safety pins or other sharp items on your heat pad.
- Examine periodically for signs of wear or damage on the heat pad cords. If there are such signs, or the heat pad has been misused, return it to an authorised service agent for inspection.
- Only use your heat pad with the controls supplied or marked equivalent.
- Not to be used by very young children (0-3 years), infirm persons, or persons insensitive to heat.
- Children under the age of three are not to use this appliance due their inability to react to overheating.
- The appliance is not to be used by young children over the age of three unless the controls have been pre-set by a parent or guardian, or unless the child has been adequately instructed on how to operate the controls safely.
- Ensure that the heat pad is switched off and unplugged after use.
- Do not use on varicose veins.
- Do not use if you have skin disorders or open wounds.
- Do not use on sensitive skin or areas insensitive to heat.
- If you are pregnant or suffer from diabetes consult your health care practitioner before using.
- Do not use if you have tuberculosis, tumours, phlebitis, haemorrhages or thrombosis.
- Do not use if you have a pace maker fitted.
- Do not use outdoors.
- Do not use when intending to sleep.
- Keep out of the reach of children.
- This heat pad is not intended for use in hospitals.
- If appliance is used on an adjustable bed, check that the heat pad and cord do not become trapped or rucked, for example in hinges.
- When storing the appliance allow it to cool down before folding.
- Do not crease the appliance by placing items on top of it during storage.
- Should your appliance suffer a thermal or fuse link rupture (normally identified when the heat pad stops heating) please return it to the manufacturer or agent for repair or replacement.
- This appliance must not be used by persons insensitive to heat and other very vulnerable persons who are unable to react to overheating.
- Do not use if folded or crumpled.
- Use only with the cover supplied.
- Do not use the heat pad to heat animals.
Important instructions – retain for future use.
If you have any concerns regarding the performance and use of your appliance, please visit www.sunbeam.com.au or contact the Sunbeam Consumer Service Line. Ensure the above safety precautions are understood.
Care Label Symbols
Attention
Instruction Booklet – Please read the instructions thoroughly before use
Get to know your heating pad
HPM5000 HPM5100 HPN5300
A Temperature Setting Button
B Power Button
C Controller
D
1. Low – Up to 30 degrees
2. Mild – 31 to 33 degrees
3. Medium – 34 to 36 degrees
4. High – 37 to 39 degrees
5. Rapid heat up only
E Standby Indicator
Using your Heat Pad
Using your Heat Pad
- Remove all packaging
- Ensure the power button on the controller is in the off position (not pressed in)
- Connect the controller to the heat pad
- Insert the plug into the power outlet and switch on
- The heat pad will automatically default to setting 5 for rapid heating, and begin to heat up.
- Setting 5 is for heat up only. Do not use this setting for continuous or overnight use.
- Place the heat pad behind your back or neck whilst sitting or lying on a couch, chair or bed. This versatile heat pad is
- a cozy and comfortable addition to any lounge or bedroom.
- You can use the sleeve to secure the heat pad to a chair back or around your arm or leg.
- To reduce the warmth, switch to a lower heat setting. For any continuous or overnight use, select from settings 1-4 only.
Note: If the blue standby indicator light on the controller begins to flash, turn the controller off and check that the controller is properly connected to the heat pad. If the blue standby indicator continues to flash after turning the controller back on, contact your local Sunbeam Service Agent.
Auto off function
- The heat pad features an auto shut off. After 3 hours operation, the blue standby indicator light will show to indicate the heat pad has switched itself off.
Care and Cleaning
This Feel Perfect heat pad features waterproof heating elements, making them fully immersible and safe to wash by hand or machine. Before cleaning your heat pad, ensure that the controls are unplugged from the heat pad.
Spot cleaning
Sponge the affected area using a neutral wool detergent or mild soap flakes
mixed with lukewarm water. Sponge twice with clean water to remove detergent.
Remove excess water by compressing the wet area between two towels.
Hand washing
Wash the heat pad in lukewarm water with a neutral wool detergent or mild soap
flakes. Soak for five minutes, then gently squeeze the soapy water through the
fabric. Rinse thoroughly in clean, lukewarm water then drain excess water from
the heat pad. Do not wring.
Machine washing
Take your heat pad to a commercial laundry or wash in a domestic washing
machine. Wash on WOOL or DELICATES cycle with a neutral wool detergent or mild
soap flakes, below 40°C. Do not use high speed or extra spin cycles.
Line drying
Drape the heat pad across several lines of your clothesline. Do not use pegs
on the wired areas. Do not dry with a hairdryer or heater. Ensure that the
heat pad and control sockets are completely dry before using again.
Machine drying
Tumble dry your heat pad on LOW setting for 15 minutes MAXIMUM. Smooth the
heat pad by gently pulling any creases out of the fabric. Line dry to ensure
the heat pad and control sockets are completely dry before use. Do not dry
with a hairdryer or heater.
Storing your heat pad
Roll or fold your heat pad loosely and store in a blanket bag or the bag it
was supplied in. Avoid pressing sharp creases into the heat pad. Do not place
heavy items on top of your heat pad when storing.
Checking your heat pad
Examine the heat pad frequently for signs of wear or damage. If there are any
such signs or if the heat pad has been misused, return it to your nearest
Sunbeam Service Agent prior to any further use.
Storing The Heating Pad
Store this appliance as follows when not used:
- Wait for the heating pad to be completely dry if previously washed.
- It is recommended to place the heating pad in the package provided upon purchase for better storage.
- When storing the appliance, allow it to cool down before folding.
- Store the heating pad in a dry place.
Examine the appliance and its supply cord frequently for signs of wear or damage. If there are such signs or in the case of malfunction, contact an authorised technical service centre.
Troubleshooting
This chapter describes the most common problems that can arise using the appliance. If the problems cannot be solved with the information below, please contact the Authorised Assistance Centre.
| Problem | Solution |
|---|---|
| The LEDs on the control unit do not light up. | Check that the control unit |
plug is fully inserted in the socket. If the LEDs remain off, remove the
control unit plug from the socket and return the underblanket to an authorised
technical service centre.
The blue warning light is flashing.| Turn the control unit off and remove the
plug from the socket. Check that the control unit connector (6) is fully
inserted in the heating pad connector (5) and reinsert the plug in the socket.
If the standby LED continues to flash, return the heating pad to an authorised
technical service centre.
Temperature LED 1 (1) is flashing.| Return the heating pad to an authorised
technical service centre to be checked.
The product has been used incorrectly or is damaged.
The power cable or another internal wire is damaged.
The control unit is damaged.
There are holes or tears in the fabric or stubborn creases that do not spread
out.
This Sunbeam product is covered by a 2 year replacement or repair warranty, which is in addition to your rights under the Australian Consumer Law (if your product was purchased in Australia) or New Zealand Consumer Guarantees Act (if your product was purchased in New Zealand).
Upon receipt of your claim, Sunbeam will seek to resolve your difficulties or, if the product is defective, advise you on how to obtain a replacement or refund.
To assist us in managing warranty claims, we recommend you register your product as soon as practicable after purchase, on our Sunbeam website and uploading a copy of your original receipt. View the Support section of the Sunbeam website.
In order to make a claim under our warranty, you must have the original. proof of purchase documentation for the product and present it when requested (if not already uploaded to our website).
Should your product develop any defect within 12 months of purchase because of faulty materials or workmanship, we will replace or repair it, at our discretion, free of charge. A product presented for repair may be replaced by a refurbished product of the same type rather than being repaired. Refurbished parts may be used to repair the product.
Our replacement or repair warranty only applies where a defect arises as a result of faulty material or workmanship during the warranty period. Your warranty does not cover misuse or negligent handling (including damage caused by failing to use the product in accordance with this instruction booklet), accidental damage, or normal. wear and tear.
Your warranty does not:
-
cover freight or any other costs incurred in making a claim, consumable items, accessories that by their nature and limited lifespan require periodic renewal (such as filters and seals) or any consequential loss or damage; or
-
cover damage caused by:
– power surges, power dips, voltage supply problems, or use of the product on incorrect voltage;
– servicing or modification of the product other than by Sunbeam or an authorised Sunbeam service centre;
– use of the product with other accessories, attachments, product supplies, parts or devices that do not conform to Sunbeam specifications; or
– exposure of the product to abnormally corrosive conditions; or -
extend beyond 3 months if the product is used in commercial, industrial, educational or rental applications.
The benefits given to you by our warranty are in addition to other rights and remedies under law in relation to the product.
In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.
If your warranty claim is not accepted, we will inform you and if requested to do so by you, repair the product provided you pay the usual charges for such repair. You will also be responsible for all freight and other costs.
Should your product require repair or service after the warranty period, contact your nearest Sunbeam service centre. For a complete list of Sunbeam’s service centres, visit our website or call our customer service line for advice on 1300 881 861 in Australia, or 0800 786 232 in New Zealand.
Should you experience any difficulties with your product during the warranty Period,please contact our customer service line for advice on 1300 881 861 in Australia, or 0800 786 232 in New Zealand.
Need help with your appliance?
Contact our customer service team or visit our website for information and tips on getting the most from your appliance.
Australia
visit www.sunbeam.com.au
phone 1300 881 861
New Zealand
visit www.sunbeam.co.nz
phone 0800 786 232
Newell Australia Pty Ltd. ABN 68 075 071 233
Sunbeam is a registered trade mark.
Made in China to Sunbeam’s specification.
Due to minor changes in design or otherwise, the product you buy may differ
slightly from the one shown here.
Approved by the appropriate electrical regulatory authorities.
©Copyright Sunbeam 2021.
SAP 2166995
SAP 2166996
SAP 2167009
GCDS-SUN-SL
HPM5000_HPM5100_HPN5300_21EM1 (ANZ)
P.N: NWL0001354562