reolink TrackMix WiFi / PoE 4K Dual Lens Auto Tracking PTZ WiFi Security Camera User Manual

: June 9, 2024
: reolink

Table of Contents

What’s in the Box
Camera Introduction
Connection Diagram
Set UP the Camera
Mount the Camera
Troubleshooting
Specification
Notification of Compliance
Documents / Resources

Operational Instruction
Apply to: Reolink TrackMix WiFi / PoE

What’s in the Box

reolink TrackMix WiFi PoE 4K Dual Lens Auto Tracking PTZ WiFi Security
Camera - in the Box

NOTE:

The power adapter, antennas and 4.5m power extension cable only come with WiFi camera.
Quantity of accessories varies with the camera model you purchase.

Camera Introduction

WiFi Camera

reolink TrackMix WiFi PoE 4K Dual Lens Auto Tracking PTZ WiFi Security
Camera - WiFi Camera

PoE Camera

reolink TrackMix WiFi PoE 4K Dual Lens Auto Tracking PTZ WiFi Security
Camera - PoE Camera

Connection Diagram

Before initial setup, follow the steps below to connect your camera.

Connect the camera to a LAN port on your router with an Ethernet cable.
Use the power adapter to power on the camera.

NOTE: The connection diagram takes the WiFi Camera as an example and also apply to the PoE camera. For PoE Camera, please power the camera with a PoE switch/injector, Reolink PoE NVR or a DC 12V power adapter (not included in the package).

reolink TrackMix WiFi PoE 4K Dual Lens Auto Tracking PTZ WiFi Security
Camera - Connection Diagram

Set UP the Camera

Download and launch the Reolink App or Client software, and follow the onscreen instructions to finish initial setup.

On Smartphone
Scan to download the Reolink App. https://reolink.com/wp- json/reo-v2/app/download
On PC
Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client.

NOTE:

When setting up the WiFi camera, you need to follow the onscreen instructions to finish the WiFi configuration first.
If you are connecting the PoE camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

Mount the Camera

Installation Tips

Do not face the camera towards any light sources.
Do not point the camera towards a glass window. Otherwise, it may result in poor image quality because of the window glare caused by infrared LEDs, ambient lights or status lights.
Do not place the camera in a shaded area and point it towards a well-lit area. Otherwise, it may result in poor image quality. To ensure best image quality, the lighting condition for both the camera and the capture object should be the same.
To ensure better image quality, it’s recommended to clean the dome cover with a soft cloth from time to time.
Make sure the power ports are not directly exposed to water or moisture and not blocked by dirt or other elements.
The waterproof camera can work properly under conditions like rain and snow. However, it doesn’t mean the camera can work underwater.
Do not install the camera at places where rain and snow can hit the lens directly.
The camera may work in extreme cold conditions as low as -25°C.
Because when it is powered on, the camera will produce heat. You may power on the camera indoors for a few minutes before installing it outdoors.

Mount the camera to the wall

reolink TrackMix WiFi PoE 4K Dual Lens Auto Tracking PTZ WiFi Security
Camera - Mount wall

Drill holes in accordance with the mounting hole template.
Install the mount base with screws included in the package.
To adjust the camera direction, you may control the camera to pan and tilt via Reolink App or Client.

NOTE: Use the drywall anchors included in the package if needed.
Mount the Camera to Ceiling

reolink TrackMix WiFi PoE 4K Dual Lens Auto Tracking PTZ WiFi Security
Camera - Mount Camera

Drill holes in accordance with the mounting hole template.
Install the mount base with screws included in the package.
To adjust the camera direction, you may control the camera to pan and tilt via Reolink App or Client.

NOTE: Use the drywall anchors included in the package if needed.

Troubleshooting

Camera is not powering on
If your camera is not powering on, please try the following solutions:
For PoE Camera

Make sure your camera is powered on properly. The PoE camera should be powered by a PoE switch/injector, a Reolink NVR or a 12V power adapter.
If the camera is connected to a PoE device as listed above, connect it to another PoE port and check again.
Try again with another Ethernet cable.

For WiFi Camera

Plug the camera into a different outlet and see if it works.
Power on the camera with another working 12V 2A DC adapter and see if it works.

If the problem is not solved, please contact Reolink Support.
Picture is not clear
If the picture from the camera is not clear, please try the following solutions:

Check the camera dome cover for dirt, dust or spiderwebs. Please clean the dome cover with a soft, clean cloth.
Point the camera to a well-lit area. The lighting condition will affect the picture quality a lot.
Upgrade the firmware of your camera to the latest version.
Restore the camera to factory settings and check it again.

Specification

Hardware Features
Infrared Night Vision: Up to 30 meters (95ft)
Day/Night Mode: Auto switchover
Field of View: Horizontal 104°-38°; Vertical: 60°-21°
General
Dimension: 228.2147129mm
Weight: 1.21KG
Operating Temperature: -10°C~+55°C (14°F~131°F)
Operating Humidity: 10%~90%
For more specifications, visit https://reolink.com/.

Notification of Compliance

FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Exposure Warning Statements
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment shall be installed and operated with minimum distance 20cm between the radiator & body.
Simplified EU Declaration of Conformity
Reolink declares that the WiFi camera is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU, the PoE camera is in compliance with Directive 2014/30/EU.
Correct Disposal of This Product
This marking indicates that this product should not be disposed with other household wastes.throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.
Limited Warranty
This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller.
Learn more: https://reolink.com/warranty-and-return/.
NOTE: We hope that you enjoy the new purchase. But if you are not satisfied with the product and plan to return, we strongly suggest that you reset the camera to factory default settings before returning.
Terms and Privacy
Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.
End User License Agreement
By using the Product Software that is embedded on the Reolink product, you agree to the terms of this End User License Agreement (“EULA”) between you and Reolink. Learn more: https://reolink.com/eula/.
ISED Statements
This device contains licence-exempt transmitter(s)/re ceiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

Radio Frequency Exposure Statement for IC
The device has been evaluated to meet general RF exposure requirements. The device can be used in mobile exposure conditions.
The min separation distance is 20cm.

OPERATING FREQUENCY (For WiFi Version)
(the maximum transmitted power)
2412MHz — 2472MHz (19dBm)
5150MHz — 5350MHz (18dBm)
5470MHz — 5725MHz (18dBm)

Technical Support
If you need any technical help, please visit our official support site and contact our support team before returning the products: https://support.reolink.com.

REOLINK INNOVATION LIMITED
FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN
STREET MONG KOK KL HONG KONG

Product Ident GmbH
Hoferstasse 9B, 71636 Ludwigsburg, Germany
Email:prodsg@libelleconsulting.com
APEX CE SPECIALISTS LIMITED
Addr.: 89 Princess Street, Manchester, M14HT, UK
Email:info@apex-ce.com
June 2022
QSG1_A
58.03.005.0044
@ReolinkTech
https://reolink.com

Documents / Resources

| reolink TrackMix WiFi / PoE 4K Dual Lens Auto Tracking PTZ WiFi Security Camera [pdf] User Manual
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