Solplanet S-NB21-003 Electric Vehicle Charger User Manual
- June 9, 2024
- solplanet
Table of Contents
S-NB21-003 Electric Vehicle Charger
User Manual
S-NB21-003 Electric Vehicle Charger
Factory Quality Warranty Terms for Overseas Territory of AISWEI New Energy
Technology (Yangzhong) Co., Ltd.
AISWEI New Energy Technology (Yangzhong) Co., LTD. (“AISWEI”), a company duly
incorporated under laws of the People’s Republic of China (the “PRC” or
“China”) with its business address in Yangzhong, China, hereby provides
individuals, enterprises or other entities that directly purchase Warranted
Products from AISWEI or the authorized distributors of AISWEI (“Customers”)
with quality warranty services (“QW Services”) for the Warranted Products (as
defined below) according to the terms and conditions under this Factory
Quality Warranty Terms for Overseas Territory of AISWEI New Energy Technology
(Yangzhong) Co., Ltd. (“QWA”). To the extent permitted by applicable laws,
AISWEI is entitled to refuse to provide any Customer with any quality warranty
service beyond the scope of this QWA.
Article 1 Warranted Products and Warranty Territory
1.1 Warranted Products
AISWEI provides the Customer with the QW Services for the following products
manufactured and sold to the Customer by AISWEI (or any affiliates designated
by it in writing) (“Warranted Product”) according to this QWA:
No. | Product Name | Product Description |
---|---|---|
1 | AC EV Charger | an AC power charging station, and it supplies AC power to |
charge the electric vehicles
2| Non-integrated monitoring devices| refer to the monitoring products
connected with the AC EV Charger in an external manner, smart meter.
This QWA does not apply to any spare parts or any accessory parts, consumptive parts or structural parts of the Warranted Products (including but not limited to product accessories, installation parts, rear panels, vulnerable parts and other similar parts) provided by AISWEI to the Customer. The Customer agrees that, unless otherwise provided by applicable laws, AISWEI is not obliged to provide any QW Services for the aforesaid products.
1.2 Warranty Territory
This QWA applies solely to the QW Services in the European market (“Warranty
Territory”).
Article 2 Warranty Period
2.1 Warranty Period
2.1.1 The Warranted Products shall be subject to the following standard
warranty period (“Warranty Period”) respectively, unless otherwise agreed in
the related purchase contract regarding the Warranted Product between AISWEI
and the Customer:
No.| Product Name| Product Series| Standard Warranty
Period
---|---|---|---
1| AC EV Charger| SOL EVPOWER| 2 Years
2| AC EV Charger| SOL APOLLO| 3 Years
3| Smart Meter| /| 18 Months
The Standard Warranty Period shall commence from the earlier of the following: (1) the date when the first installation of the Warranted Products is completed; (2) 2 months after the shipment dispatch date from AISWEI for SOL EVPOWER or 6 months after the shipment dispatch date from AISWEI for SOL APOLLO and Smart Meter.
2.1.2 For the Warranted Products out of the Warranty Period, AISWEI is willing to provide the Customer with lifelong consulting services (only via telephone, e-mail or by other means as designated by AISWEI in writing) free of charge. If the Customer requests AISWEI to provide other quality warranty services for the Warranted Products out of the Warranty Period, AISWEI is entitled to charge with the Customer for service fees according to the specific services. The standard of the aforesaid service fees shall be subject to the written provisions of AISWEI. The specific information is available from the sales personnel of AISWEI.
Article 3 Warranty Conditions
3.1 General Warranty Conditions
AISWEI will provide the Customer with the QW Services under this QWA only
after all the following conditions are met:
- The Warranted Product has a Defect (“Defective Product”), which is not caused by any of the circumstances listed under Article 3.2 of this QWA;
- The Warranted Product is within the Warranty Period;
- The type plate of the Defective Product shall be legible, complete and identifiable;
- The Customer does not have any failure in payment of outstanding payable or return of the Defective Product (if the Customer fails to fully pay any due payable or fails to return the Defective Product according to the requirement of AISWEI, to the extent permitted by applicable laws, AISWEI is entitled to reject the quality warranty requests raised by the Customer); and
- The Customer can provide the valid purchase invoice or voucher.
To avoid any doubt, the “Defect” mentioned herein shall refer to any status that the Warranted Product fails to operate normally, perform the expected functions as agreed by AISWEI and the Customer in writing or achieve the expected goals as agreed by AISWEI and the Customer in writing during its normal use due to its own quality issues (including but not limited to technical Defects or material issues). However, the Defect as defined above does not include the following circumstances:
- Normal wear and consumption of the Warranted Product;
- Appearance defects (including but not limited to scratches, corrosion, rust) that do not affect the normal operation, function and effect of the Warranted Product;
- Wear and consumption of accessory parts, consumptive parts and vulnerable parts of the Warranted Product.
3.2 Non-application of QW Services
If the Defect of the Warranted Product is caused by one or more of the
following circumstances, AISWEI is entitled to reject to provide the Customer
with the QW Services:
- The Customer fails to comply with the specifications of the installation manual or the instruction manual or other documents of the Warranted Product, or the provisions of national laws and regulations, or national or industry standards (including mandatory standards and recommended standards) to debug, operate, use (including the use through grid connection), store, maintain, upgrade and make other operations on the Warranted Product, including but not limited to the use and storage of the Warranted Product that do not comply with the working environment requirements of the relevant specifications, provisions or standards (such as installation spacing, ventilation conditions, etc.);
- Without prior explicit, specific, and written consent of AISWEI, the Customer modifies, changes the design, replaces parts, repairs, upgrades or makes other operations on the Warranted Products;
- The failure or defect of the operating system where the Warranted Product is located (including but not limited to the power station system) not attributable to the Warranted Product or incompatibility between such system and the Warranted Product;
- Unsafe power grid environment or chemical environment or other circumstances with similar nature;
- Improper transportation and packaging of the Warranted Product that shall not be attributable to AISWEI;
- Force majeure.
Article 4 QW Services
4.1 For the Defective Product, AISWEI will, according to the actual circumstance, provide one or more of the following QW Services at its own discretion:
- Remote services (i.e. providing the Customer with consulting or guiding services via telephone, email or by other means as designated by AISWEI in writing);
- Returning the Defective Product to the factory designated by AISWEI for repair;
- On-site services (i.e. providing the Customer with on-site services of consulting, guiding or repair);
- Replacing the Defective Product with the product of equivalent value, including the refurbished product (“Product for Replacement”) according to the product type and the elapsed using period of the Defective Product.
4.2 For the Defective Product within the Standard Warranty Period, AISWEI will
provide the Customer with the QW Services under Article 4.1 free of charge,
unless otherwise provided in this QWA. The costs of the QW Services, including
costs for spare parts and materials and costs for shipment of the Defective
Product and the Product for Replacement as provided herein (“QW Service
Costs”), shall be assumed by AISWEI. However, unless otherwise provided in
this QWA, the QW Service Costs do not include any taxes, customs and duties,
travel and accommodation costs for AISWEI’s personnel (including the personnel
of any third parties designated by AISWEI in writing) under on-site services.
Notwithstanding the above, for the Warranty Territory of European Union, the
taxes, customs and duties, travel and accommodation costs for AISWEI’s
personnel (including the personnel of any third parties designated by AISWEI
in writing) under on-site services shall be included in the QW Service Costs
and assumed by AISWEI.
4.3 For the QW Services under Items (2) and (4) of Article 4.1, the Customer
shall return the Defective Product back to the factory designated by AISWEI in
an appropriate manner within the period as required by AISWEI in writing.
Before receiving the Defective Product and confirming that the Defective
Product is not damaged during the transportation, AISWEI is entitled to reject
to provide corresponding QW Services. Particularly, if AISWEI delivers the
Product for Replacement to the Customer before the Customer returns the
Defective Product back to the factory designated by AISWEI in writing, the
Customer shall return the Defective Product back to the factory designated
by AISWEI within three (3) weeks upon the Customer’s receipt of the Product
for Replacement or other period designated in writing by AISWEI, otherwise,
the Customer shall be deemed as having consented to purchase the Product for
Replacement based on its market price and shall make the payment in accordance
with the payment notice then issued by AISWEI.
4.4 For the QW Services under Item (4) of Article 4.1, upon AISWEI’s receipt
of the Defective Product, the ownership of the Defective Product shall be
transferred to AISWEI, and the ownership of the Product for Replacement shall
be transferred to the Customer (if the Customer receives the Product for
Replacement).
4.5 AISWEI shall deliver the repaired Defective Product or the Product for
Replacement to the place within the Warranty Territory as agreed by AISWEI and
the Customer in writing (“Delivery Place”) at its own cost.
4.6 The Customer is only entitled to raise relevant quality warranty requests
within the scope of the QW Services under Article 4 (“Quality Warranty
Request”). To the extent permitted by applicable laws, AISWEI is entitled to
reject any other quality warranty requests or claims (such as any losses
caused by defects of the Warranted Products) raised by Customer.
Article 5 Quality Warranty Procedures
5.1 Quality Warranty Request
5.1.1 If any Defect of the Warranted Product occurs within the Warranty
Period, the Customer shall, within thirty (30) days upon occurrence of the
Defect, submit the written Defect notice and relevant information as well as
written evidencing documents in the manner designated by AISWEI in writing
(including but not limited to through the service line of AISWEI). The
aforesaid information and written evidencing documents shall include without
limitation to:
- Type and serial number of the Defective Product;
- Information of the Defect and the configuration of the power station;
- Any and all the agreements, invoices and quality warranty vouchers related to the Defective Product; and
- Other information and/or documents as required by AISWEI in writing.
5.1.2 Before all the information and documents under Article 5.1.1 are fully submitted, AISWEI is entitled to reject to provide the Customer with any QW Services.
5.2 Defect Diagnosis
Upon receiving the Customer’s Defect notice and confirming all the information
and documents under Article 5.1.1 are fully submitted, AISWEI will conduct an
analysis and diagnosis on the Defect (“Defect Diagnosis”). If AISWEI needs to
make an inspection on the Defective Product in the course of Defect Diagnosis,
the Customer shall promptly provide the Defective Product to AISWEI in an
appropriate transportation manner as required by AISWEI in writing. If AISWEI
confirms that the Warranted Product does not have any Defect upon Defect
Diagnosis, it will notify the Customer in writing and request the Customer to
assume the reasonable expenses incurred to AISWEI for Defect Diagnosis. The
Customer’s submission of the Defect notice to AISWEI shall be deemed as that
the Customer has agreed to assume the aforesaid reasonable expenses in case of
nonexistence of Defect of the Warranted Product.
5.3 Provision of QW Services
5.3.1 If, upon Defect Diagnosis, the Warranted Product has Defect and the
quality warranty conditions under Article 3.1 of this QWA are met, AISWEI
will, according to the Defect status, provide the Customer with the QW
Services under Article 4 at AISWEI’s own discretion.
5.3.2 If the Defective Product needs to be repaired or replaced, AISWEI is
entitled to use spare parts or refurbished parts to repair or replace the
Defective Product. The replaced or repaired Warranted Product shall continue
to enjoy the remaining original Warranty Period of the Warranted Product. The
Warranty Period shall commence upon receipt of the replaced
5.4 Contact Information of AISWEI
AISWEI New Energy Technology (Yangzhong) Co., Ltd.
Website: www.solplanet.net
Address: No.588 Gangxing Road, Yangzhong Jiangsu, Chinaor repaired Warranted
Product by the Customer.
Article 6 Valid Version of QWA
AISWEI is entitled to publish related matters of this QWA on its official website (www.solplanet.net), including but not limited to adjusting the scope of Warranted Products, Warranty Period, and service fee standards beyond the Warranty Period, price lists and service scope for Extended Warranty. The Customer shall log on the above official website from time to time to check the matters related to this QWA. To the extent permitted by applicable laws, AISWEI’s publishing of the matters related to this QWA on the above official website shall be deemed to have fulfilled its written notice obligation provided in this QWA, and the relevant matters will become effective once they are published.
AISWEI New Energy Technology (Yangzhong) Co., Ltd.
No.588 Gangxing Road, Yangzhong, Jiangsu, China