epb HOSTED Uc Softphone Apps User Guide
- September 3, 2022
- APPs
Table of Contents
epb HOSTED Uc Softphone Apps
Product Overview
EPB Hosted UC is a softphone add-on to the EPB Hosted Phone Solution platform
of products. It integrates voice telephony with other communications
technologies into an intuitive user interface. Download the application to
make and receive phone calls, chat and retrieve voice messages from your Mac
desktop.
IMPORTANT NOTE: Users are required to have a Hosted Phone Solution VoIP
account with EPB Fiber Optics to make calls via the Hosted UC application.
DOWNLOADING THE APPLICATION
- Click here to download the application or paste the following URL into your browser to download Hosted UC version 6.5.2.0 — https://bit.ly/3KOoAzl
- Download the software and follow the prompts
- Open the software from your applications folder and sign in using your credentials
NAVIGATION FEATURES
- View phone keypad
- View directory contacts
- Displays contacts you’ve marked as “favorites”
- View outgoing, incoming, and missed calls
- Open the instant messaging window
- Retrieve voicemail
- Make a call
APPLICATION PREFERENCES
To establish your Hosted UC preferences, select “Preferences” from the “EPB Hosted UC” menu.
TROUBLESHOOTING
If you are experiencing trouble with your Hosted UC app functionality, please check the following:
- Verify you are not on Do Not Disturb
- Completely close the EPB Hosted UC software and restart it
- Verify you are running the most current version of EPB Hosted UC software. Updates to software will be emailed to you for download.
- Change your data connection
- If you are on a wired connection, try to switch to WiFi if available or vice versa
- Restart your machine
If you continue to experience problems, please call EPB Technical Support at 423-648-1500, option 2.
E911
In order for 911 location determination services to work properly through VoIP calling, we must have your current location registered. When you dial 911 from your mobile device, your registered address will be the location provided to emergency responders. Updates to your 911 address will apply to any device you use with this phone number. To update your 911 location information, please call our Network Operations Center at 423-648-1500, option 2. You must have your CPNI or tax ID information in order to make any changes to any telephone numbers on the business account. Please have a valid US address ready when you call. Network Operations will submit your request.
Technical Assistance
Technical assistance is available all day, every day. Call 423-648-1500, option 2