amber connect APC400 Amber Power C400 LTE Vehicle Terminal User Guide
- June 9, 2024
- amber connect
Table of Contents
- APC400 Amber Power C400 LTE Vehicle Terminal
- Product overview
- Specification
- Product setup
- LED indications
- Interfaces
- Wiring indication
- Configuration
- Package & Standard accessories
- Installation recommendation
- Troubleshooting
- Warranty instructions
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Quick Start Guide
APC400
Amber Power C400
LTE Vehicle Terminal
APC400 Amber Power C400 LTE Vehicle Terminal
- Install Your device
- Download Amber Connect App
- Activate the device
Product overview
Position tracking
- GPS & LBS positioning
- Real-time location query
Anti-theft
- Ignition detection
- Power/Fuel cut-off
- SOS emergency call
- Power supply disconnection alert Geo-fence alert
- Towing alert
- Vibration alert
Configurable peripherals
- Vehicle door status alert
- Turn light/buzzer triggering
- Fuel level monitoring
- Temperature monitoring
- Driver behavior monitoring
Specification
| GSM Band | B5(850MHz)/B2(1900 MHz) B8(900M Hz)/B3(1800M Hz) |
|---|---|
| LTE | B1/B2/B3/B4/B5/B12/B13/B28/B66 (APC400-LA) B1/B3/B5/B8/B18/B19/B20/B26 |
(APC400-E)
GNSS Type| MTK all-In-one multi-GNSS SOC
Sensitivity| Cold start: <32s Hot start: <1s
Position Accuracy (CEP50)| Autonomous: <10m
Dimensions| 106mm x 56.8mm x 22mm
Weight| 104g
Backup Battery| Li-Polymer, 300 mAh
Operating Voltage| 9V to 36V DC
Operating Temperature| -30°C to +85°C for storage
Transmit Protocol| TCP
Product setup
Insert SIM
Remove the soft plug on one side of the device and insert the SIM card into
the card slot.
Power on & off
Toggle the power switch besides the SIM slot to power on or off the device.
LED indications
Power Status (Red}
| Behaviour | Meaning |
|---|---|
| On for 0.1 s and off for 1 s | 0%—20% remaining battery |
| On for 0.1 s and off for 4s | 20%—100% remaining battery |
| Solid on | Power supply connected |
GNSS Status (Blue}
| Behaviour | Meaning |
|---|---|
| On for 0.5s and off for 0.5s | GNSS synchronizing |
| On for 2s and off for 4s | Positioning |
| On for 0.1 s and off for 4s | Positioned |
| Off | GNSS module is in sleep mode or not working |
Wireless Network & SIM Card Status (Green}
| Behaviour | Meaning |
|---|---|
| On for 0.5s and off for 0.5s | SIM card not recognized |
| On for 2s and off for 4s | Registered but no inbound acknowledgement |
| On for 0.1 s and off for 4s | Network connected |
| Off | No signal received or no SIM card detected |
Interfaces
| PWR | Red | DC 9 to 36v input |
|---|---|---|
| Black | GND | |
| Yellow | Relay control to cut vehicle fuel support | |
| Orange | Vehicle ignite 12v/24v detection | |
| TTL | Blue | TTL TX |
| --- | --- | --- |
| Green | TTL RX | |
| Red | DV 5v output max.500mah | |
| Black | GND | |
| EXT | Purple | Analog detect 0v to 30v |
| --- | --- | --- |
| Orange | GND trigger digital input | |
| Yellow | Extend relay control | |
| SOS | Orange | DC 9 to 36v input |
| --- | --- | --- |
| Black | GND |
Wiring indication
Power connection
The standard power supply ranges from 9V to 36VDC.
During installation, negative side should connect to the ground. Do not
connect with other ground wires simultaneously.
Ignition wire
ACC line (orange) connects to vehicle’s ACC, detecting ignition.
Be sure to check if it’s a real ignition wire Le. power does not disappear
after starting the engine.
Relay wiring
Relay’s white line (85) connects to the positive side of battery (12V) while
the yellow line (86) connects to the device relay control (yellow line on the
power cord).
Find the fuel pump in the vehicle and cut off its positive power line. The
positive side of fuel pump connects to the green line (87a) while the side
closing to starter motor connects to green line (30) , as the below chart.
Switch of the two green lines have the same effect.
Configuration
If you need to change the setting of the device, you can either text the
command to the device, or use PC tool from supplier.
Note:
Texting command might be filtered by local carrier network deployment. In this
case you can text through web management center provided by the carrier.
Package & Standard accessories
- Standard package
- APC400 device
- Power cable
- 1/0 cable
- Relay (12V/24V)
- SOS button cable
Installation recommendation
- The device should face up to the sky.
- Metal thermal barrier or heating layer of the windshield affects the signal.
Troubleshooting
| Type | Use |
|---|---|
| **** Unable to connect to tracking platform | Check the APN and IP settings. |
Check whether the data service of SIM card is enabled. Check the balance of SIM card.
Tracker shows offline
| Check whether external power is still connected. Check if the vehicle entered network blind area. Check the balance of SIM card.
Unable to locate
| Make sure the top side facing upward without metallic things shielded.
Make sure it’s not in area with no satellite coverage.
Location drift
| In area with poor GNSS signal (tall building around or basement), drifting
may happen. Check whether vibration happens around to trigger the accelerator.
**** No command reply| Make sure command format is correct.
Vehicle may be in network blind area. Make sure SIM card is well inserted and
has SMS service.
Warranty instructions
- The warranty is valid only when the warranty card is property completed, and upon presentation of the proof of purchase consisting of original invoice indicating the date of purchase, model and serial No. of the product. We reserve the right to refuse warranty if this information has been removed or changed after the original purchase of the product from the dealer.
- Our obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself.
- Warranty repairs must be carried out by our Authorized Service Centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service centre.
- Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period.
- The warranty is not applicable to cases other than defects in material, design and workmanship
Need help? Contact 24/7 live support!
In App Chat
support@amberconnect.com
Chat via website www.amberconnect.com
Works with Android phones and tablets, iPhone, iPad.
Compatible with Chrome, Mac and PC web browsers.
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Amber Connect
Read User Manual Online (PDF format)
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