MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace Owner’s Manual

: June 9, 2024
: MODERN EMBER

MODERN EMBER

MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace

MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace
Product

IMPORTANT SAFETY INFORMATION!

WARNING

Read all instructions before using this heater!
This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater, and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
DO NOT operate any heater with a damaged cord or plug, after it has malfunctioned, or if it has been dropped or damaged in any manner. Discard the heater or return it to an authorized service facility for examination and/or repair.
DO NOT run the power cord under the carpeting. DO NOT cover the power cord with throw rugs, runners, or similar coverings. DO NOT route the power cord under furniture or appliances. Arrange the power cord away from the traffic area, and where it will not be tripped over.
Connect to properly grounded outlets ONLY.
DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause electric shock or fire, or damage the heater.
To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could cause a fire. DO NOT use on soft surfaces, like a bed, where openings may become blocked.
A heater has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline, paint, or flammable liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap (outlet/power strip).
DO NOT place the heater near a bed because objects such as pillows or blankets can fall off the bed and be ignited by the heater.
NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater could fall into a bathtub or pool, become damp, or come in contact with water.
AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or another blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
ALWAYS mount to wall bracket before use. DO NOT set on the floor, or another surface, to use.
NEVER use a wall mount bracket from another manufacturer.
This product is not intended to be a primary heat source. It is for supplemental heat only.
INDOOR use only! NEVER use this heater outdoors! Doing so may result in an electric shock!
Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
ALWAYS turn this heater off before unplugging it from the outlet.
ALWAYS disconnect this unit from the power supply before performing any assembly or cleaning, or before relocating the electric fireplace.
NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or connections. Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could cause the outlet to overheat or catch fire.
ALWAYS check your heater cord and plug connections with each use!
- MAKE SURE the plug fits tightly in the outlet! Faulty wall outlet connections or loose plugs can cause the outlet to overheat.
- Heaters draw more current than small appliances. Overheating may occur even if it has not occurred with the use of other appliances.
- During use, check frequently to see if the plug outlet or faceplate is HOT.
- If the outlet or faceplate is HOT, discontinue use immediately and have a qualified electrician inspect and/or replace the faulty outlets.
The power cord supplied with the heater has three prongs: two flat blades (live and neutral) and one round pin (ground). If a 3-slot receptacle is not available, an adapter MUST be used. The adapter MUST be properly grounded to the outlet box (see figure at right). [NOTE: Adapter NOT INCLUDED.]
SAVE THESE INSTRUCTIONS!

Preparation

Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts and assembly steps are grouped for wall-hanging or recessing use. Check the parts list to make sure nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible.
You will need the following tools (not included): Phillips screwdriver; stud finder; level; tape measure; electric drill; 1/4” wood drill bit; hammer.

Parts and Hardware

$MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $2$$

Wood Screw
Drywall anchors
Remote Control
Driftwood Logs $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $3$$
Glacier Crystals
“L” Shape Bracket
Metal Cover Plate
Box connector
Manual

Specification and Dimensions

$MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $4$$

PRODUCT DIMENSIONS

Model Number| A| B| C| D| E| F| G| H
ME-HM50| 50″ [1270mm]| 18-1/8″ [460mm]| 6-3/8″ [162mm]| 14-1/8″ [360mm]| 46″ [1170mm]| 48-1/4″ [1225mm]| 17″ [431mm]| 5-5/8″ [143mm]
ME-HM60| 60″ [1524mm]| 18-1/8″ [460mm]| 6-3/8″ [162mm]| 14-1/8″ [360mm]| 56″ [1424mm]| 58-1/4″ [1479mm]| 17″ [431mm]| 5-5/8″ [143mm]
ME-HM72| 72″ [1830mm]| 18-1/8″ [460mm]| 6-3/8″ [162mm]| 14-1/8″ [360mm]| 68-1/8″ [1730mm]| 70-1/4″ [1785mm]| 17″ [431mm]| 5-5/8″ [143mm]

Installation and Assembly

This appliance is designed to be slide-in mounted. It can also be hardwired or plugged into a receptacle (power cord supplied). Select a suitable location that is not susceptible to moisture and is away from drapes, furniture, and high-traffic areas.

NOTE: Follow all National and local electrical codes.

MINIMUM CLEARANCE TO COMBUSTIBLES

Measurements are taken from the glass front.

Bottom 0″

Sides 0″

Back 0″

| Top 11.8″ (300mm) to mantel

Top 11.8″ (300mm) to ceiling

Front 36″ (915mm)

WARNING WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE HEAT RESISTANT TO PREVENT DISCOLOURATION.

Power Plug the power cord into a dedicated 120 Volt 15 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION on Pages 2 and 3). Make sure the outlet is in good condition and the plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.

Pre-installation Built-in

Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance.

Select a location that is not prone to moisture and is located at least 36” (94.1cm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
Create a rough-in frame with electrical (see below “framing”).
Remove the front glass (see “front glass removal/installation” section).
Hold the appliance up to ensure it will fit into the framing.

$MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $5$$

Framing Hole Size

Model Number| I| J| K
ME-HM50| 48-1/2″ [1232mm]| 17″ [432mm]| 6″ [152mm]
ME-HM60| 58-1/2″ [1486mm]| 17″ [432mm]| 6″ [152mm]
ME-HM72| 70-1/2″ [1791mm]| 17″ [432mm]| 6″ [152mm]

Front Trim Removal

Take off the screws on both sides.
Carefully lift the front trim up and away from the appliance. Place it face down on a soft, non-abrasive surface.
Reverse these steps to install the front trim.

Front Glass Panel Removal

With the front trim removed, take off the screws on both sides.
With one hand on the front glass to prevent it from falling, remove the screws from the top of the glass. Set the screws aside. $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $10$$
Carefully lift the front glass up and away from the appliance. Place it face down on a soft, non-abrasive surface.
Reverse these steps to install the front glass.

Wall Recessed Installation

With the front glass removed, take off the screws on both sides.
Carefully take the metal bracket(s) away from the appliance. Place it face down on a soft, non-abrasive surface.
Power the fireplace by plugging into the wall receptacle.
Insert the fireplace into the rough-in frame and then secure it by installing 4 wood screws (A) through the holes
Install the logs, and put the glacier crystals into the ember bed, then re-install the front glass and front trim. See the below section for driftwood logs and glacier crystals installation. $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $15$$
Optionally, secure the fireplace by installing 4 wood screws through the mounting holes on the front.

Wall Mounted Installation

Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance on thewall.

Step 1: Select a location that is not prone to moisture and is located at least 36″ (914mm) away from combustible materials, such as curtain drapes, furniture, bedding, paper, etc.
Step 2: Have two (2) people position the appliance against the wall where it will be mounted. Use a bubble level to ensure the fireplace is level on the wall. Mark the location.
Step 3: Place the unit face down on a soft, non-abrasive surface. Remove the bracket from the back of the unit by removing the screws as shown. $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $16$$
Step 4: CAUTION! It is required that the mounting bracket be screwed into wall studs.
Mark the location of the screw locations on the wall. Then mount the bracket on the wall using the supplied screws. The bracket MUST have the hooks facing upward and be level.
Step 5: With the wall mounting bracket installed to the wall, have two (2) people lift the appliance and insert the two (2) hooks on the bracket into the two (2) slots on the back of the fireplace.
Step 6: Check the fireplace for stability, ensuring that the bracket will not pull free from the wall.

$MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $17$$

“L” Shape Bracket Installation

Remove the silver screw at the bottom of the appliance. Set the screw aside. $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $18$$
Using the screw previously removed, attach the L-bracket (supplied) to the bottom of the fireplace box. $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $19$$
Install the plastic anchor (B) into the drywall, then install the screw A (supplied) into the hole of the L-bracket into the wall anchor to secure the fireplace from coming off the hooks.

Hard Wiring Installation

WARNING TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

HARDWIRING CONNECTION

If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the appliance directly to the house wiring.
This appliance must be electrically connected and grounded in accordance with local codes, if hard-wired. In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

Remove the cover plate from the right side bottom of the appliance by removing the three screws, as shown above. (Fig 5-1)
Remove the wire connectors from the power cord. The power cord may be discarded. (Fig 5-2)
Take the new cover plate, supplied in the hardware bag. Punch out the 7/8″ (22.2mm) hole and install a box connector through, into the junction box. Snap the box connector clamp onto the supply wires.
Using the wire connectors, connect the ground green wires (G), and the common white wires (N) together, then the hot black wires (L), and then refer to.
Reinstall the cover plate using the three screws, as shown.

Glacier Crystals and Driftwood Logs Installation

The glass front must be removed and the appliance must be mounted in its final location before the glacier crystals and driftwood logs are installed.
Carefully place glacier crystals into the plastic tray as illustrated. Apply an even layer from side to side.
- Carefully place the driftwood logs on the surface of the glacier crystals. $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $25$$
Re-install the front glass and the front trim.

Operation

Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in electric shock, fire, serious injury, or death.

Methods of Operation

This electric fireplace can be operated by the CONTROL PANEL, located on the UPPER right corner of the fireplace,by the battery-powered REMOTE CONTROL and by the Tuya APP.

$MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $26$$

Control Panel Operation

$MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $27$$ $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $28$$ $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $29$$ $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $30$$ $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $31$$ $MODERN EMBER ME-HM50 Wall Mounted & Recessed Electric Fireplace $32$$

NOTICE When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time. To improve operation, aim the remote control at the front of the fireplace. DO NOT press the buttons too quickly. Give the unit time to respond to each command.

Temperature Limiting Control

This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the heater will automatically turn OFF. To reset:

Turn the unit off and unplug the cord from the outlet. Wait 5 minutes.
Inspect the fireplace to make sure no vents are blocked or clogged with dust or lint. If they are, use a vacuum to clean the vent areas.
Plug the cord into the power outlet and turn the unit on.
If the problem continues, have your outlet and wiring inspected by a professional.

Remote Control Battery Information

The remote control uses one CR2025 battery (Included)

NEVER dispose of batteries in ﬁre. Failure to observe this precaution may result in an explosion. Dispose of batteries at your local hazardous material processing center.

Care and Maintenance

Cleaning

ALWAYS turn the heater OFF and remove the power from the appliance before cleaning, performing maintenance, or moving the fireplace. Failure to do so could result in electric shock, fire, or personal injury.
NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal:

Clean using a soft cloth, slightly dampened with soapy water.
DO NOT use brass polish or household cleaners as these products will damage the metal trim.

Glass:

Use a good quality glass cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents:

Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

Plastic:

Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Maintenance

Risk of electric shock! DO NOT OPEN any panels! No user-serviceable parts inside!

ALWAYS turn the heater OFF and remove power from the appliance before cleaning, performing maintenance, or moving the fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Electrical and Moving Parts:

The fan motors are lubricated at the factory and will not require lubrication.
Electrical components are integrated in the fireplace and are not serviceable by the consumer.

Storage:

Store heater in a clean, dry place when not in use.

WARNING! NO SERVICING of the internal or electrical parts should be performed by the consumer. Do not service the unit yourself.

Replacement Parts List

Ref.	SPARE PARTS	ME-HM50	ME-HM60	ME-HM72
1	Front Metal Trim	ME-HM50-3991016	ME-HM60-3991017

Troubleshooting

Problem	Possible Cause	Corrective Action

Nothing comes on (touch screen, etc.)

| A. Breaker tripped or circuit has no power| A. Reset breaker, test circuit for power, check power switch
B. Internal component is frozen and needs to be reset| B. Turn power off at the main breaker for 60 seconds. Turn power back on.
C. Loose connection| C. Inspect wiring for loose or damaged connection
D. Defective component| D. Replace motherboard, touch control or power switch

Touch Screen Comes on – then nothing

| A. Not operating touch control properly with finger| A. Press flat part of finger firmly on the touch screen and apply moderate pressuress
B. Loose connection on motherboard| B. Check functions with remote control. If functional, check connections on motherboard
C. Motherboard is defective| C. Replace Motherboard

Fireplace turns off and will not turn back on

| A. Fireplace has overheated and safety disc has snapped or circuit breaker has tripped| A. Turn the main breaker to the “off ” position for 60 seconds. Next flip the breaker back into the “on” position.

Can operate fireplace functions with manual controls but not remote control

| A. Low Batteries| A. Replace batteries in remote control with – CR2025

B. Remote not paired properly

| B. With the fireplace ON, press and hold the Power button for about 3 seconds until you hear the buzzer sound twice and the power indicators begin to flash. Within 5 seconds, on the hand held remote, press the Power button repeatedly until the buzzer sounds again and the indicators flash, acknowledging that it

has paired. You may also hear another buzzer and the pair is now completed.

C. Remote control defective| C. Replace remote control

Heater does not provide heat when on

| ****

A. Wiring is loose

| A. Disconnect unit from power source and inspect for loose connections
B. Snap disc tripped| B. Turn off for 5 minutes to reset
C. Heater core is defective| C. Replace Heater Core

Problem	Possible Cause	Corrective Action

Flame is not visible when unit is turned on

| ****

A. Wiring is loose

| A. Disconnect unit from power source and inspect for loose connections
B. LEDs defective| B. Replace LEDs
C. Motherboard is defective| C. Replace motherboard

Fireplace lights up but there is no flame image or flame image frozen

| ****

A. Wiring for motor is loose

| A. Disconnect unit from power source and inspect for loose connections from motor
B. Spindle rod came loose| B. Reconnect spindle rod
C. Motor is defective| C. Replace motor

Fireplace is squeaking when flame image is on

| A. Fireplace spindle/rod is contacting to metal| A. Apply lithium grease or any standard grease to contacts with rod and metal
B. Motor is defective| B. Replace motor

Heater does not turn on

| A. Heater is locked out| A. Unlock heater. See Operation Section
B. Flame Only, No Heat mode is enabled in the App| B. Turn off Flame Only, No Heat in the App

FREQUENTLY ASKED QUESTIONS

Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is maximum 20 feet.
Q. Can you turn on the fireplace via the manual control and off via the remote (or vise versa)?
A. Yes.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 1/2″ or 5/8.” Thinner is recommended for tile facade.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the main power supply.
Q. How do I reset the unit?
A. Turn power off at the breaker for 1 minute.

Questions, problems, missing parts? Before returning to the store, call Customer Service: 8 am-5 pm CST, Monday – Friday Phone: 877-430-0703
Email: resolutions@electricfireplacesdirect.com Retain this manual for future use.