TELUS Evolve Web Access Software User Guide
- June 9, 2024
- Telus
Table of Contents
TELUS Evolve Web Access Software
Introduction
Evolve Web Access
Evolve web access provides a 24×7 web interface to the TELUS Integrated Voice
Services system where you can view your Toll Free numbers and routing plans,
as well as make changes to the routing of calls. This includes the ability to
add, delete or modify any Toll Free routing and announcement features
including changes to the terminating numbers that are within the list of
terminating numbers.
Web access can also be used to activate/deactivate Emergency Routing pre-
plans.
Basic Evolve access is included at no additional cost with all Toll Free
services and provides view only access to your Toll Free numbers, which
contain pre-plans and enable you to activate and deactivate pre-plans.
Advanced Evolve access is optional for a monthly fee. It includes pre-
plan activation as well as the ability to add, modify, activate or delete the
following:
| Area Code Routing | Exchange Routing |
|---|---|
| 10 Digit Routing | Emergency Routing and Pre-plans |
| Call Allocator | Time-of-Day Routing |
| Day-of-Year Routing | Overflow Routing |
Modify existing Toll Free features
Browser requirements
The following are the recommended requirements for web access to the TELUS Integrated Voice Services application:
Supported browser
- Google Chrome
- Other browsers may work but are not recommended or supported
- Please note: Microsoft Internet Explorer does not work with the application
Internet access
- High-speed internet access is recommended
TELUS Evolve login and getting access
Logging into TELUS Evolve Voice Services
All users accessing TELUS Evolve will be presented with the login page, where
you enter your unique login ID and password (this will be provided to you by
TELUS upon set-up). Logging in establishes the privileges that you will have
in the system.
To log into the TELUS Evolve system: https://evolve.telus.com
The login page is the entry point for all users to access the Evolve
application. This page contains fields for entering the login username and
password. Notice information is displayed below these fields. If you do not
already have access, please contact the Long Distance Implementation Team
(LDIT) referencing the contact information on the last page of this guide.
Enter a username and password, and then click on Log In.
The system verifies your username and password.
If the login information is accepted by the system, the Evolve Customer Home
Page appears.
Navigating within Evolve Web Access
The Evolve system is a web-based system that is accessed through your browser.
When navigating through the system, you should be familiar with the following
parts of the user interface.
Global menu
The Global Menu appears at the top of every page in the system and includes the following components: Corporation, Long Distance, Toll Free, Hierarchy, Bulletin, Downloads. There are also links to Login and Home pages.
Home
The Home link brings the user to the System Home page. This menu selection is
available to all users
Corporation
The Corporation link brings the user to the page, where ‘corporation to work with’ should be selected.
Long Distance
Clicking on the Long Distance link takes the user to the Long Distance Orders for the selected corporation.
Toll Free
Clicking on the Toll Free link takes the user to the Toll Free Orders List (below) for the corporation and opens another list of links in the Toll Free Menu (below)
Hierarchy
The hierarchy is representative of the organization listing both the role of the user and list of Toll Free numbers.
Bulletin
Application specific notifications will be listed within the bulletin tab, including maintenance windows or notices specific to the use and/or operation of the application.
Downloads
Information with the downloads tab will include links to user guides and other application specific tools.
Login
The login tab links directly to the login page.
Selected corporation
To start working with the features, select the appropriate corporation. This should be done using the ‘Corporation’ tab in the Global Menu.
Toll Free menu
If ‘Corporation’ is already selected, navigate to ‘Toll Free’ to view the menu under the Corporation name – Toll Free menu, which deals with Orders, Services, Customer Terminating numbers, Emergency Plan Set, Bulk Preplan Activation, Customer Announcements, Customer Defined Holidays.
Services
The Services link brings the user to a list of all of the Toll Free services available.
Orders
The Orders link brings the user to a list showing the history of all orders.
Customer Announcements
The Customer Announcements link brings the user to a list showing the Customer Announcements available for use. The
Bulk Preplan Activation
The Bulk Preplan feature enables you to activate Preplans for multiple Toll Free services, all at the same time. This provides a faster response time in an emergency situation.
Customer Terminating Numbers
The Terminating Numbers link brings the user to a list showing all
terminating numbers available to use.
Emergency Plan Set
The Emergency Plan Set link brings the user to a list of Preplans that have
been designated as Emergency Plans. (Can only be one per Toll Free service)
Customer Defined Holiday
The Customer Defined Holiday link brings the user to a list showing all days
that have been designated “Customer Defined Holidays” in addition to any
statutory holidays.
Language switcher is located on the top right corner of the page
The Francais/English link allows a user to toggle the display language of the
system. If the primary language selected is English, the system will display
“Français” at this position.
Click on the link to move to the French pages. If the primary language
selected is French, the system will show “English”. Click on the link to move
to the English pages
Customer Support
For Toll Free assistance, please contact us
at:telus.roc@telus.com or
M-F: 1-866-880-4510
For after-hours preplan activation and support only, please contact us
at:
1-877-807-8883
Please note that a service charge will apply if TELUS activates or
deactivates your plan.
Documents / Resources
|
TELUS Evolve Web Access
Software
[pdf] User Guide
Evolve Web Access, Software, Evolve Web Access Software
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