BlackBerry BBM Enterprise Administration Guide for the Enterprise Identity Console User Guide

BlackBerry BBM Enterprise Administration Guide for the Enterprise

Identity Console

INTRODUCTION

Signing in to the Enterprise Identity administrator console for the first time
When your organization buys BBM Enterprise subscriptions, a designated administrator receives an email invitation to sign in as an administrator. The email contains a link to your organization’s enterprise administrator console, where you can sign in with an existing BlackBerry ID or create a new BlackBerry ID. You must sign in to your enterprise administrator console within 30 days of receiving the email invitation. If the invitation expires, refer to your welcome packet for instructions.

Create a BlackBerry ID

Note : If you’re an existing BBM user, you don’t need to create a new BlackBerry ID. You can sign in to BBM Enterprise or the Enterprise Identity administrator console using your existing BlackBerry ID.

• In the email invitation that you receive, click the link.
• Click Don’t Have a BlackBerry ID? Create one.
• Complete the instructions on the screen.
• Click Submit.

Verify your BlackBerry ID

After you create a BlackBerry ID, you need to verify it before activating BBM Enterprise. When you create your BlackBerry ID, you receive an email with the subject line “Confirm your BlackBerry ID email address.” You must verify your BlackBerry ID within 72 hours of creating it. Note : If you can’t find your confirmation email message, check your junk email folder.

• In the “Confirm your BlackBerry ID email address” email, click confirm your email address.
• Enter your BlackBerry ID password.
• Click Submit.

Sign in to the Enterprise Identity administrator console

• In the invitation email, click the link to your organization’s enterprise administrator console.
• Enter your BlackBerry ID email address and password.
• Click Sign In.

Buying BBM Enterprise subscriptions

• In order to assign BBM Enterprise to users in your organization, you must buy BBM Enterprise subscriptions.
• This subscription allows a user in your organization to use BBM Enterprise on an Android, iOS, or desktop device.
• Subscriptions expire after one year. Trial subscriptions are also available.
• You can buy BBM Enterprise subscriptions using the following methods:
  • From the BlackBerry Enterprise Store.
  • From a BlackBerry sales representative.
  • From an authorized partner, reseller, or distributor.
• When you buy subscriptions, you receive an order confirmation email message that contains a link to the license agreements. You must accept the license agreements to complete your purchase.

BBM Enterprise requirements

For information about OS requirements for BBM Enterprise, see Mobile/Desktop OS and Enterprise Applications Compatibility Matrix.

Managing users

Assign BBM Enterprise to users in your company

• To assign BBM Enterprise to users in your organization, you must send them email invitations.
• In the Enterprise Identity administrator console, in the menu on the left of the screen, click Services.
• Next to BBM Enterprise, click Enable.
• In the menu on the left of the screen, click Entitlements.
• Click BBM Enterprise.
• Click Invite Users.
• To invite users to start using BBM Enterprise, do any of the following:
  • In the text field, type one or more email addresses.
  • To invite a group of users from a .csv file, click Choose File. Click a .csv file. Click Open.
• Click Send Invite.
  • After you finish: After you send invitations, your new users will appear in a list, and each user’s status is listed as Invited. When a user activates BBM Enterprise from the invitation email, the user’s status changes to Active.

Revoke BBM Enterprise access from a user

• If a user leaves your organization, you can revoke BBM Enterprise access from the user.
• In the menu on the left of the screen, click Entitlements.
• Click BBM Enterprise.
• Next to the user that you want to remove, click the arrow icon.
• Click Revoke Entitlement.

Assign administrator permissions to a user

• You can assign administrator permissions to other users in your company. Administrators can assign and remove users, services, and features.
• In the Enterprise Identity administrator console, in the menu on the left of the screen, click Entitlements.
• Click Admins.
• Click Invite Users.
• To invite users to become administrators, do any of the following:
  • n the text field, type one or more email addresses.
  • To invite a group of users from a .csv file, click Choose File. Click a .csv file. Click Open.
• Click Send Invite.
  • After you finish: After you send invitations, new administrators will appear in the list, and each user’s status is listed as Invited. When a user accepts administrator permissions from the invitation email, the user’s status changes to Active.

Remove administrator permissions from a user

• In the menu on the left of the screen, click Entitlements
• Click Admins.
• Next to the administrator that you want to remove, click the arrow icon.
• Click Revoke Entitlement.

Configuring BBM Enterprise services and features

The autopassphrase feature
If users in your organization are using an older version of BBM Enterprise, they aren’t prompted to share a passphrase to start a protected chat. If you want users in your organization to manually exchange passphrases before starting a chat, you can turn off the autopassphrase feature.

Turn off the autopassphrase feature

• In the Enterprise Identity administrator console, click Services.
• Next to BBM Enterprise, click Edit.
• Select the BBM Protected Enable Manual Passphrase checkbox.

About the Protected Plus feature

By default, this feature is turned on for users in your organization that are using the following versions of BBM Enterprise:

• BBM Enterprise for Android version 1.1 or newer
• BBM Enterprise for iOS version 1.1 or newer

With Protected Plus turned on, chats with all of the user’s contacts become protected chats, even if some of the user’s contacts are not part of your organization. If users in your organization are using one of the versions above, Protected Plus is on by default, and chats with all contacts are protected. If users in your organization are using BBM Enterprise 1.0, or an older version of BBM Protected on a device, the Protected Plus feature is turned off by default, and you must assign the Protected Plus feature to those users.

Turn off the Protected Plus feature
If users in your organization are using one of the versions above, chats with all of the user’s contacts become protected chats, even if some of the user’s contacts are not part of your organization. If you don’t want to protect chats with users outside of your organization, you can turn off the Protected Plus feature.

• In the Enterprise Identity administrator console, click Services.
• Next to BBM Protected Plus, click Disable.

Managing the Protected Plus feature for users that are using older devices

If users in your organization are using BBM Enterprise 1.0, or an older version of BBM Protected on a device, the Protected Plus feature is turned off by default, and you must assign the Protected Plus feature to those users.

• In the Enterprise Identity administrator console, in the menu on the left of the screen, click Entitlements.
• Click BBM Protected Plus.
• Click Invite Users.
• Do one of the following:
• If you know which users in your organization are using an older version, in the text field, type one or more email addresses. Click Send Invite.
• If you don’t know which users in your organization are using an older version, click Invite all BBM Enterprise users.

Turn on the protected voice and video feature
When you subscribe to the protected voice and video feature, users in your organization can make voice or video calls with the extra layer of security that’s provided by BBM Enterprise. You can buy subscriptions for the protected voice and video feature from the BlackBerry Enterprise Store, a sales representative, or an authorized partner, reseller, or distributor.

• In the Enterprise Identity administrator console, click Services.
• Next to BBM Enterprise Voice and Video, click Enable.

Assign the protected voice and video feature to users in your organization
Once you turn on the protected voice and video feature, you must assign it to users in your organization. Depending on the number of subscriptions you buy, you can assign the feature to all users in your organization, or you can assign it to specific users.

• Click Entitlements > BBM Enterprise Voice and Video > Invite Users.
• Do one of the following:
• To assign the protected voice and video feature to all users in your organization, click Invite All BBM Enterprise Users.
• To assign the protected voice and video feature to specific users, type one or more email addresses in the text field. Click Send Invite.
•  To invite a group of users from a .csv file, click Choose File. Click a .csv file. Click Open.

Turn BBM Enterprise services and features on or off

• In the Enterprise Identity administrator console, click Services.
• Next to BBM Enterprise, click Edit.
• Select or clear any of the checkboxes.

Unsupported features
The following features are no longer supported by the BBM Enterprise app:

Frequently Asked Questions

How do I know which video and voice chats are protected?
If your company subscribes to the BBM Enterprise voice service, all voice and video chats to other BBM Enterprise or BBM Protected users are protected. Additionally, if your administrator turns on the Protected Plus feature, all outgoing calls are protected, even if you call a contact that’s using BBM. Incoming calls from BBM users are not protected. Your administrator can turn off protected video chatting. To check if your administrator turned off protected calling, tap > > Enterprise Policies, and check if BBM Protected Calling is listed under Features Turned Off. Your administrator can turn off protected video chatting. To check if your administrator turned off protected calling, click > Policies, and check if BBM Enterprise video calling or BBM Enterprise voice calling are listed under Features Turned Off. If your voice or video chat is protected, the icon appears on the call screen. If your voice or video chat is not protected, the icon appears on the call screen, and your device will vibrate briefly.

Where are some of my group chats?
Enhanced group chats are not supported in BBM Enterprise version 1.2. Group chats that included events and tasks from BBM Protected or BBM Enterprise version 1.0 are not available after upgrading to BBM Enterprise version 1.1 or later. Your messages, calendar events, and tasks from your group chats are deleted. You can start a new group chat with up to 250 participants in BBM Enterprise version 1.1 or later.

What is the difference between BBM Protected and BBM Enterprise?
Formerly, BBM Protected was an added feature of BBM that provided enhanced security and encryption to BBM chats. Now, the protected chat experience is available in the BBM Enterprise app. If you’re a current BBM Protected user on BBM, switching to the BBM Enterprise app is easy: simply download the BBM Enterprise app on your device and sign in using your existing BlackBerry ID. All your BBM contacts are added in BBM Enterprise automatically. With BBM Enterprise, you can chat with colleagues that use BBM Enterprise, or with friends and family that use BBM. If you don’t switch to the BBM Enterprise app, and you upgrade to a new version of BBM, your chats will no longer be secured and encrypted by BBM Protected.

What sounds can I set for BBM Enterprise?
BBM Enterprise uses the current sound settings for your device. You can change the volume to adjust how loud the classic BBM tone plays. In BBM Enterprise, you can customize your notifications by doing the following:

• Tap > > Notifications.
• Click > Notifications.
• Tap > > Tone.
• Tap Notifications or Ping and Priority Notifications and do any of the following:
  • To have your device vibrate when you receive a new message, set the Vibrate switch to On.
  • To use a different sound for BBM Enterprise, tap the Tone field.

After you finish:
If you don’t hear a sound or vibration when receiving a ping, check your sound settings.

Where are my stickers, subscriptions, and channels?
As BBM Enterprise continues to evolve into a secure messaging and collaboration app, some features are available only in the original BBM app. When you switch from BBM to BBM Enterprise, you no longer have access to stickers, subscriptions, or BBM channels.

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