POLARIS TYPE EM27 NEO Robotic Pool Cleaner Owner’s Manual

TYPE EM27 NEO Robotic Pool Cleaner
Owner’s Manual TYPE EM27
NEO™
Robotic Pool Cleaner
OWNER’S MANUAL

WARNING
FOR YOUR SAFETY – For anything other than the routine cleaning and maintenance described in this manual, this product must be serviced by a contractor who is licensed and qualified in pool equipment by the jurisdiction in which the product will be installed where such state or local requirements exist. In the event no such state or local requirement exists, the maintainer must be a professional with sufficient experience in pool equipment installation and maintenance so that all of the instructions in this manual can be followed exactly. Improper installation and/or operation will void the warranty.

THANK YOU FOR PURCHASING THE POLARIS CLEANER. YOUR POLARIS ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED AND TO PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW POLARIS CLEANER, PLEASE DO THE FOLLOWING:

1. Complete and return the warranty registration card.
2. Record your purchase information on the spaces provided below.
3. Attach your invoice (or a copy) to this page.

Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please contact your original dealer. If the original dealer does not perform warranty service, please visit www.polarispool.com to locate an independent service company near you. If you are unable to locate a service company, please call our Technical Support department at 1-800-822-7933.
RECORD YOUR POLARIS CLEANER DATA HERE:
Date of Purchase……………………
Purchased From……………………….
Serial Number:…………………..
(located on machine head)
City State/Province………………..
Zip/Postal Code…………………….

Section 1. Important Safety Instructions

Congratulations on purchasing the Polaris Robotic Cleaner. Please read through the entire manual before installing your new robotic pool cleaner. Your cleaner must be installed and operated as specified.
READ AND FOLLOW ALL INSTRUCTIONS
WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or death.
PREVENT ELECTRICAL SHOCK
To reduce risk of electrical shock:

• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be provided by a qualified installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without the test button being pushed, a ground current is flowing, indicating the possibility of an electric shock. Do not use this product. Disconnect the cleaner and have the problem corrected by a qualified service representative before using.
• Per the United States National Electrical Code ® (NEC ®), keep the control unit at least five (5) feet from the edge of the (pool/ spa) water. In Canada, the Canadian Electrical Code (CEC) requires a minimum distance of 3 m (10 ft.) to be maintained between the pool edge and the control unit. Never submerge the control unit.
• Do not enter pool while the Polaris cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other equipment.
• To reduce the risk of electrical shock, do not use the Polaris robotic cleaner or control unit if the cord is worn or damaged. Contact Zodiac Pool Systems, Inc. Technical Support immediately for proper servicing and replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when servicing. Do not attempt repair of the Polaris robotic cleaner, control unit, power cord, or floating cable.
• NEVER OPEN CONTROL UNIT.
• Do not use an extension cord to connect the unit to electric supply; provide a properly located GFCI RECEPTACLE. The control unit should be placed near the GFCI RECEPTACLE box.

PREVENT CHILD INJURY AND DROWNING

• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool’s operational system.

CAUTION
Failure to comply with the following warnings could cause damage to pool equipment or personal injury.

• The Polaris cleaner must be installed and operated as specified.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-installed pool is constructed in or on the ground or in a building such that it cannot be readily disassembled for storage. A storable pool is constructed so that it is capable of being readily disassembled for storage and reassembled to its original integrity.
• Clean the filter canister in the Polaris cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95˚ F (35˚ C) or below 55˚ F (13˚ C).

CAUTION
USE OF THE POLARIS ROBOTIC CLEANER IN A VINYL LINER POOL
Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects coming into contact with the vinyl surface, including pool brushes, pool toys, floats, fountains, chlorine dispensers, and automatic pool cleaners. Some vinyl liner patterns can be seriously scratched or abraded simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during the installation process or when it comes into contact with objects in the pool. Zodiac Pool Systems, Inc., is not responsible for, and the Limited Warranty does not cover, pattern removal, abrasion or markings on vinyl liners.
SAVE THESE INSTRUCTIONS

Section 2. Cleaner Specifications

The cleaner power supply is double-insulated.
A double-insulated electrical appliance is one which has been designed in such a way that it does not require a safety connection to ground. Therefore, devices having
double-insulated construction, such as this cleaner, do not utilize a grounded (three-prong) cord/plug.

Section 3. Assembly and Setup

3.1 Unpacking
The packaging should contain the following items:

• Robotic cleaner and floating power cable
• Control unit with power cord
• Control unit base

To protect the control unit from possible damage (which could lead to injury or property damage), always secure the control unit to the control unit base during operation and storage.
When unpacking the cleaner and its components:

• Check to make sure each component is in the box.
• Check cleaner and components for damage.
• If there are missing parts or damage, contact
  Polaris Technical Support:
  USA 1-800-822-7933
  Canada 1-888-647-4004

3.2 Connecting to a Power Source
WARNING
Failure to comply with the following warnings can result in permanent injury, electrocution or drowning.
PREVENT ELECTRICAL SHOCK

• U.S.: Per NEC® requirements, keep the control unit at least five (5) ft. (1.5 m) from the edge of the pool. CANADA: Per CEC requirements, keep the control unit at least three (3) m (10 ft.) from the edge of the pool.
• Only connect the control unit to a receptacle protected by a ground fault circuit interrupter (GFCI). Contact a certified electrician if you cannot verify that the receptacle is protected by a GFCI.
• Do not use an extension cord to connect the control unit.
• Do not allow anyone to swim while the cleaner is in the pool.
• The control unit is water-resistant, not waterproof. In order to prevent electrocution, never submerge the control unit or leave exposed to inclement weather.

To Connect:

• Seat the control unit firmly in the control unit base.
• Rotate the power cord so that TOP is shown on the top side. Press the power cord firmly into the control unit until you hear a “click”. The clicking indicates the power cord is connected correctly creating a watertight seal.

To Disconnect:

• Grip the power cord firmly on each side and press two tabs to release.

Section 4. Operation

CAUTION
To prevent damage to the cleaner, be sure to adhere to the following guidelines:

• Remove the cleaner from the pool after the cleaning cycle is completed and store on the caddy out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the floating cable. Always use the handle to remove cleaner from the pool.
• Take additional care when lifting the cleaner out of the pool. It becomes heavier when filled with water.
• Always remove the cleaner from pool when super chlorinating or adding acid.
• Do not handle cleaner while it is in operation.

IMPORTANT

• Always make sure the cleaner head is fully submerged before you begin operation.
• Clean the filter canister after each cleaning cycle.
• Do not leave your cleaner in the pool on a permanent basis.
• At the end of each cycle, remove the cleaner from the pool. Start at the cleaner head and untangle any coils in the cable before storing the cleaner.

The Polaris robotic cleaner includes a safety feature that automatically stops the cleaner if it is powered on but not submerged in water. For pools equipped with a beach area, this safety feature is programmed to drive the cleaner in reverse and back into the pool when the impeller is out of the water.
4.1 Cleaner Control Unit

4.2 Submerging the Cleaner

1. Submerge the cleaner vertically (1) and hold it under the surface, moving gently from side to side (2) until the bubbles stop to remove any air trapped inside.

2. When the bubbles stop, allow the cleaner to sink to the bottom of the pool.

3. Verify the cleaner is sitting on the bottom of the pool. Remove additional air if the cleaner is still fl oating.
   NOTE: The handle of the cleaner remains up whether the cleaner is OFF or ON.

4. Spread the fl oating cable over the pool, making sure there are no kinks or coils in the cable .
   NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool.

4.3 Starting the Cleaner
The fi rst time you use the cleaner, the cleaning surface setting is Floor and Walls .
After the first time, the default is the last setting used.
Select Cleaning Surface:

• Use to change cleaning surface setting .

Begin Cleaning:

• After selecting the cleaning surface, press to begin operation.
• At the beginning of the cycle, the cleaner remains in place for a few seconds to initialize the microcontroller after the pump starts.

NOTE: Periodically the cleaner will pause for up to 20 seconds throughout the cleaning cycle. The cleaner is calibrating its position in the pool during this process. This is normal operation and the cleaner will resume movement immediately after calibration with no user action required. The pause does not affect the overall cleaning cycle.

4.4 Wall Climbing (Surface Control System™)
The cleaner has the ability to clean the pool walls up to the waterline. How much the cleaner needs to grip to the wall depends upon the pool surface.

Grip Intensity Indicator:
Surface Control System (SCS) settings are as follows for diff erent pool surface types: Check Wall Climbing Setting:

• Start the cleaner and watch as the cleaner climbs each wall. If grip setting is correct, the cleaner will easily climb the wall and clean up to the waterline.
The default setting is
NOTE: Wall climbing is programmed in a randomized pattern. Cleaner may climb wall and not reach waterline until third or fourth attempt in order to thoroughly clean wall surface below the waterline first.
• Adjust the wall climbing setting as necessary using the following guidelines:
INCREASE: if cleaner is climbing the wall slowly and stays below the waterline.
DECREASE: if cleaner is climbing the wall too quickly and sucking air at the waterline.
Adjust SCS Wall Climbing Setting:
You can change the wall climbing setting at any time during cleaner operation with the SCS button. The new setting will be active when the cleaner climbs the next wall.

• Press to adjust the wall climbing setting one level higher.
• One additional LED lights each time you press the button to indicate stronger grip on the wall.
• To decrease setting, press button to cycle through back to one LED (lowest setting).

4.5 Stopping the Cleaner and Removing from the Pool

1. If the cleaner is still in operation, press to interrupt operation. If cleaning cycle is complete, begin at Step 2.
2. When the cleaner is within arm’s reach, pull gently on the fl oating cable to bring the cleaner handle within arm’s reach.
3. Use the handle to lift the cleaner from the water and hold the cleaner vertically over the pool surface to drain.

NOTE: Never lift the cleaner out of the pool by the floating cable. 4.6 Cleaning the Filter Canister
Always empty and clean the fi lter canister at the end of each cleaning cycle.
WARNING
To avoid electric shock and other hazards which could result in serious injury or death, disconnect (unplug) the cleaner from the power source before performing any cleaning and maintenance.

1. Unplug power to the cleaner at the control unit. Unplug the control unit from the power source.
2. Press the PUSH ‘N’ GO® button (1) to release the fi lter canister handle.
3. Grasp the fi lter canister handle and lift up to remove the fi lter canister.
4. Press two latches (1) and remove the filter canister lid (2).
5. Using a hose with clean water, rinse the fi lter canister and lid to remove all debris. Periodically, use mild soap to wash the canister mesh and remove fi ne debris that can clog the flow through the filter canister. Rinse thoroughly with clean water.
6. Replace lid on the canister and then replace canister back into the cleaner body.

4.7 Storing the Cleaner

1. Starting at the cleaner head. Remove all coils and tangles from the cable.
2.  The cleaner must be cleaned regularly using slightly soapy clean water. Do not use solvents such as acetone or its equivalent. Rinse the cleaner generously using clean water. Do not let your cleaner dry in direct sunlight near the pool.

Section 5. Maintenance

WARNING
To avoid electric shock and other hazards which could result in serious injury or death, disconnect (unplug) the cleaner from the power source before performing any cleaning and maintenance.
5.1 Avoid Cord Tangling
During cleaning, always allow enough floating cable to reach across the farthest length of the pool but do not let excessive cable in the pool. Excessive cable length may cause tangling or affect the cleaning pattern.

IMPORTANT
The floating cable may become tangled if correct procedure is not followed.
Do not leave the cleaner unattended for prolonged periods, always spread the fl oating cable over the pool, and follow the procedure below to avoid excessive tangling.
After every cleaning cycle:

1. Unplug power to the cleaner at the control unit.
2. Remove the cleaner from the pool and untangle all kinks and coils in the floating cable starting at the cleaner head. Lay cable in sunlight to loosen tangling memory in the cable.
3. Plug power cord back into control unit and store cleaner out of direct sunlight for next use.

5.2 Check for Brush Wear
The cleaner is fi tted with PVC brushes in front and rear. There are raised grooves that are ”wear” indicators on the brushes located next to the tab connectors. As brushes wear out, the raised groove will flatten and smoothen into the track.To maintain optimal cleaner performance, replace the brushes as soon as one of the wear indicators is smooth or worn down (even if the blade wear is not even). It is recommended that brushes are routinely replaced every two (2) years.
To Replace Brushes:

1. Stand the cleaner on its end in a vertical position.
2. Separate the edges of the brush, undo the tabs, and remove the worn brush.
3. Position the new brush underneath the roller with spikes facing downward.
4. Thread each tab into the slot provided and gently feed it through until the heel comes out at the other side of the slot.
5. Use scissors to cut the tabs so they are no higher than the spikes.
6. Repeat this procedure to replace the second brush.

5.3 Replacing the Tracks
If the treads on the interior side of the tracks appear completely worn or if pool coverage is not normal, contact your local Polaris dealer for diagnostic and track replacement.

Section 6. Replacement Parts

The complete spare parts list and exploded view is available on the Polaris website at www.polarispool.com.
In Canada, parts list and exploded view is available at www.polarispool.ca

Section 7. Troubleshooting

7.1 Using the Cleaner Error Indicator
The Cleaner Error Indicator ****on the control unit flashes in a specific sequence to indicate one of three possible cleaner malfunctions.

control unit and reconnect.
If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada).
LED flashes twice with one second interval.| Turn cleaner wheels to ensure they are not jammed.
Check brushes for debris.
Start a new cleaning cycle.
If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada).
LED flashes three times with one second interval.| Check the pump cover for debris.
Check propellor for debris.
Clean the filter.
Start a new cleaning cycle.
If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada).

7.2 General Troubleshooting
The following table lists some of the common symptoms, causes, and solutions for correcting cleaner operation problems.

The Cleaner Error Indicator flashes just after start (either pressing Power or Floor/ Wall setting button for less than 20 seconds).| Floating cable may not be plugged into the control unit correctly.| Unplug floating cable from the control unit and reconnect.
Cleaner may not be fully submerged.| Remove cleaner from the pool and re- submerge, see Submerging the Cleaner.
Cleaner may need to be reset and begin a new cycle.| Press power button OFF, then Floor/Wall setting button to begin a new cycle.
Propeller may be jammed and not turning correctly.| First contact your local retailer to request a diagnostic review, and if the problem is not resolved contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada).
Tracks may be jammed and not turning correctly.| First contact your local retailer to request a diagnostic review, and if the problem is not resolved contact Polaris Technical Support at (USA) 1-800-822-7933.; 1-888-647-4004 (Canada).
The Cleaner Error Indicator flashes during the cleaning cycle.| Cleaner may be sucking air (lights will appear after 60 seconds air intake).| Remove cleaner from the pool and re-submerge. see Submerging the Cleaner.
Reduce the SCS setting.
The cleaner does not stay firmly on the pool bottom.| There is air in the cleaner body panels.| Remove cleaner from the pool and re-submerge. see Submerging the Cleaner.
Reduce the SCS setting.
The filter canister is full or dirty.| Clean the filter canister, see Cleaning the Filter Canister.
The impeller is damaged.| Contact Polaris Technical Support at 1-800-822-7933 (USA); 1-888-647-4004 (Canada).
The cleaner does not climb the pool walls or clean up to the waterline.| The filter canister is full or dirty.| Clean the filter canister, see Cleaning the Filter Canister.
Walls of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool walls become slippery and prevent the cleaner from climbing. Check tracks and brushes for wear and replace as necessary.| Adjust Surface Control System” setting, see Wall Cleaning.
Do a shock chlorination treatment to reduce the pH levels in the pool. DO NOT leave the cleaner in the pool during this treatment.
On startup the cleaner does not move.| No power supply to the cleaner.| Check that the outlet to which the control unit is connected is receiving electricity.
Cleaner has shut down with error code or flashing lights.| Disconnect the control unit and wait at least 20 seconds before reconnecting.
If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at 1-800-822-7933 (USA); 1-888-647-4004 (Canada).
Cleaner stops up to 20 seconds during cleaning cycle.| Cleaner is performing normal calibration operation.| No user action required. The pause does not affect the overall cleaning cycle.
---|---|---
Cable is tangling in the pool| Too much cable length in the water.| Do not unravel the entire cable. Use only the amount needed for the cleaner to cover the pool area.
Place the remaining unused cable on the side of the pool. Follow the procedure in Cord Tangling to avoid and correct tangled cord.
The cleaner is not cleaning effectively.| The brushes have become smooth or the “wear indicator shows.| Replace the brushes following the procedure in Replacing the Brushes.
Filter canister is full or dirty.| Clean the filter canister following the procedure in Cleaning the Filter Canister.
Floating cable is excessively coiled or kinked.| Make sure the floating cable is spread out over the pool. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. Follow the procedure in Cord Tangling to avoid and correct tangled cord.

Zodiac Pool Systems LLC
2882 Whiptail Loop # 100
Carlsbad, CA 92010 USA
1.800.822.7933 | PolarisPool.com
Zodiac Pool Systems Canada, Inc.
3365 Mainway, Unit 2
Burlington, ON L7M 1A6 Canada
1.888.647.4004 | polarispool.ca
©2021 Zodiac Pool Systems LLC. All rights reserved. Polaris® and the 3-wheeled
cleaner design are registered trademarks of Zodiac Pool Systems LLC. All other
trademarks referenced are the property of their respective owners.
H0771100_REVA
©2021 Zodiac Pool Systems LLC. All rights reserved.
Polaris® and the 3-wheeled cleaner design are registered trademarks of Zodiac Pool Systems LLC.
All other trademarks referenced are the property of their respective owners.

References

• Home | Polaris Pool
• Home | Polaris Pool
• Home | Polaris Pool

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>