OYEN DIGITAL 2500 Dash Pro Flash Drive User Manual
- June 9, 2024
- Oyen Digital
Table of Contents
OYEN DIGITAL 2500 Dash Pro Flash Drive
Specifications
Interface/Port|
USB-A
---|---
Data Transfer|
USB 3.2 Gen 2 (up to 10Gbps)
Memory
|
TLC NAND Flash
System Requirements
|
Windows, Mac, Linux
SSD Controller
|
Phison E13
Operating Environment|
Temperature: 0°C ~ 60°C
Material| Aluminum Alloy
Housing size| 3.1 x 0.99 x 0.34 inches
Box Includes| Dash Pro Flash Drive, USB-C adapter, USB-A extender, Lanyard
Detailed View
Connecting the Dash Pro
Using USB C Adapter
- If the host computer has a USB-C port, simply connect the included adapter to the connector on the flash drive.
Using USB-A Extender
- If more space is needed to allow for neighboring USB devices at the computer, simply connect the USB-A extender to the connector on the flash drive.
Using the Dash Pro
The drive is pre-formatted as exFAT, which is compatible with Windows and Mac OS. Simply connect the Dash Pro to the computer and it will appear and be ready for use. The Dash Pro does not include backup software. For data backup, we recommend the apps within Windows and Mac.
- Win 10: https://support.microsoft.com/en-us/help/17143/windows-10-back-up-your-files
- Mac: Time Machine https://support.apple.com/en-us/HT201250
- Carbon Cloner- www.bombich.com
For users who wish to reformat the drive, please visit the link for instructions. http://oyendigital.com/format
Disconnecting the Dash Pro
Windows: Close applications that are accessing the drive. Click the “Eject Hardware” (Safely Remove Hardware) icon in the system tray and highlight the drive. Wait for a few seconds until the system prompts “You may safely remove this device.”
MAC: Close applications that are accessing the drive. Drag the external drive to the Trash/Eject icon. After the disk icon has disappeared from the desktop, you may safely disconnect the drive.
Warranty Information
This product includes a three (3) year repair/replacement warranty provided by Oyen Digital. This warranty is non-transferable and is limited to the original purchaser. Warranty service may be requested by completing the form at the following link: www.oyendigital.com/support
For our complete warranty policy, visit: www.oyendigital.com/warranty
FAQ
Q: The Dash Pro is getting very warm. Is this normal?
A: Yes, the Dash Pro is made from Aluminum, unlike competitor models made from plastic. The Aluminum absorbs and dissipates heat, which prevents the internal components from overheating and allows for extended life and performance.
Q: Is the Dash Pro compatible with Thunderbolt ports?
- A: The Dash Pro is compatible with Thunderbolt 3 and 4 ports using the included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.
Q: The speed is not as fast as expected. Why?
- A: To experience the fastest capable speed, the Dash Pro must be connected to a Thunderbolt 3 or 4 port, or a USB 3.2 Gen2 port (10Gbps).
- A USB 3.0 port is limited to 5Gbps (~500 MB/s). A USB 2.0 port is limited to 480Mbps (~40 MB/s).
For other questions please contact tech support or visit the FAQ section of
our Web site
(www.oyendigital.com/support).
Technical Support: [email protected]
For more information, visit Our website at www.oyendigital.com
References
- Oyen Digital: About Us
- Mac Backup Software | Carbon Copy Cloner | Bombich Software
- Oyen Digital Support Page
- Oyen Digital: Shipping and Return Policy
- Use Time Machine to back up - Apple Support
- Back up your Windows PC - Microsoft Support