Cowboy Cross ST Connected Electric Bike User Manual

Product Usage Instructions

Handlebar Setup

1. Check: Ensure the handlebar is parallel to the wheels and frame.
2. Rotate: Adjust the fork anticlockwise if the disc brake is incorrectly placed on the right-hand side.
3. Secure: Use a 3mm Allen key to tighten the screws with a torque value of 6 Nm to keep the handlebar in place.

Brakes Adjustment

1. Good ergonomics: Adjust the brake handles and grips for comfort.
2. Adjust: Find the desired angle while seated for optimal comfort.
3. Tighten: Secure the screws with Allen key 5 to prevent rotation of the brake levers.

Pedals Installation

1. Compare pedals: Differentiate between right and left pedals using markings and position.
2. Screw in: Screw the pedals in the correct direction ensuring alignment.
3. Tighten up: Use Allen key 6 to tighten the pedals firmly.

Saddle Adjustment

1. Find the right position: Adjust the saddle height so your leg is slightly bent at the 6 o’clock pedal position.

FAQ

Frequently Asked Questions

• Q: How do I charge the battery?
  • A: Use the provided battery charger to charge the removable battery of your Cowboy bike.
• Q: How often should I maintain my bike?
  • A: Regular bike maintenance is recommended.
• Q: Can I ride my Cowboy bike in all weather conditions?
  • A: The Cowboy bike is built for all seasons, but it’s advisable to take precautions in extreme weather conditions.

Welcome to Cowboy

Your new bike has arrived a new way to move in your city and beyond. As you map your own path we’ll be there to power you forward, open to the road ahead.

What’s in the box

The essentials

1. Removable battery
2. Rear rack
3. Rear light
4. Rear hub motor
5. Puncture-resistant tires
6. Carbon Fibre Reinforced Belt
7. Pedals
8. Front suspension
9. Front light
10. Cockpit
11. Frame
12. Suspension seatpost

Cross

Cross ST

Handlebar

1. Check
   • Your bike comes with the handlebar parallel to the wheels and frame.
2. Rotate
   • Turn the handlebar 90° clockwise until it’s at a right angle to the rest of the bike. It’s important that the front brake disc marked in the diagram ends up on the left side of the wheel.
   • If you see the disc brake is sitting incorrectly on the right-hand side, turn the fork in the anticlockwise direction to rectify.
3. Secure
   • Use the 3mm Allen key to tighten the two screws securely as shown. The torque value is 6 Nm. This will keep your handlebar in place.
   • Be sure to use the short end of the Allen key for the most tightening force, then test it to make sure it’s fully secure by blocking the front wheel between your legs and trying to move the handlebar from left to right.

Brakes

1. Good ergonomics
   • Most people prefer their brake levers fixed at roughly a 45° angle from the ground — this is how they come pre-installed. If you would like to make small adjustments to the angle, first loosen the screw under each brake using Allen key 5 as shown.
2. Adjust
   • Turn the brake handles and grips to the desired angle. Try doing this while in the saddle to work out the most comfortable position for you.
3. Tighten
   • Tighten the screw as shown using Allen key 5. Make sure it’s nice and tight so that the brake levers don’t rotate, taking care to not overtighten.
   • For brake maintenance.

Pedals And Saddle

Pedals

1. Compare pedals
   • The right and left pedals are different. You can tell them apart by their position in the box and the small ‘L’ and ‘R’ markings on the left of the axle.
2. Screw in
   • Take the right pedal and screw it in clockwise as far as you can by hand. It should screw in easily. If it doesn’t, stop right away as you may be crossthreading the screw. Make sure the pedal is properly aligned before trying again.
   • Repeat these steps for the left pedal, screwing anticlockwise this time.
   • Scan the QR code to watch a tutorial.
3. Tighten up
   • Insert the shorter end of Allen key 6 into the screw head on the side of the pedal closest to the frame. Tighten firmly.

Scan

Saddle

1. Find the right position
   • Let’s work out your perfect saddle height. Sit on the bike and move the pedal around with your foot until it’s closest to the ground in the 6 o’clock position. You’ll know the saddle is the right height when your leg is just slightly bent as shown. The insertion-depth warning mark on the seat post should not be visible when the saddle is adjusted to its proper height.
2. Take out the battery
   • To change the saddle height, you’ll first need to take out the battery using one of the battery keys provided.
3. Adjust the height
   • Loosen the saddle by turning the Butterfly Allen key 4 in the two holes as shown. The torque value is 5 Nm. Then raise or lower the saddle to where you want it, being careful not to raise it higher than the depth warning mark indicated on the saddle post.
   • Use the Butterfly Allen key again to secure it in place.

Cockpit And Suspension

Cockpit

1. Dock your phone
   • Put a Quad Lock case on your phone. You can buy one suitable for your phone separately in the Cowboy webshop. Position your phone at 45° and slot the phone over the mount, making sure the two are aligned. Rotate the phone so it’s upright at 0° as shown.
   • It should click right into place. Always check that your phone has clicked securely before you ride.
2. Charge up
   • The model comes with wireless charging. If your phone is compatible, it will charge automatically when docked with the bike turned on.
   • Important note: Don’t keep anything metal such as coins and credit cards between your phone and the charger. Don’t attempt to mount anything heavier than a smartphone. Consult a physician before using if you have an electrical device (e.g. pacemaker).
3. Undock your phone
   • To undock your phone, simply turn it back to 45° and you can take it off the mount. Be careful not to leave your phone unattended on the bike as anyone can detach and take it.

Suspension

• To adjust the preload of the front suspension
  • Use Allen Key 6 in the accessory box and tighten and untighten the screw below the front fork.
  • Fully tighten: The suspension will have the maximum pre-load, meaning that it will be better for the heaviest riders. (SEE IMAGE A)
  • Fully untighten: The suspension will have the minimum pre-load, meaning that it will be better for the lightest riders.
• To adjust the preload of the seat post suspension
  • Use Allen Key 6 in the accessory box and tighten and untighten the screw below the seat post.
• In this position (SEE IMAGE B)
  • The suspension will have the maximum pre-load, meaning that it will be better for the heaviest riders.
• In this position (SEE IMAGE C)
  • The suspension will have the minimum pre-load, meaning that it will be better for the lightest riders.

Know your bike

• Safety lights
  • When travelling at 7km/h or more, the integrated rear light flashes when you brake to let those behind you know you’re slowing down.
• A handy battery
  • Your battery removes easily to make charging a breeze. Simply plug it in and wait for the charger light to go from red to green.
• Motor
  • 250W of electric motor power to assist you up to 25km/h. No gears to bother with, just one smooth ride.

• Communication module
  • With sensors embedded in the bike, there’s constant dialogue with the app and you for an informed, safe and worry-free ride.
• Brakes
  • Hydraulic disc brakes offer total stopping power the second you make contact.
• Tires
  • 60mm custom tires with a flexible grip and a puncture protection layer.

Know your bike

• Now that your bike’s assembled, let’s take a look at some of the quintessential Cowboy features.
• From stem to sprocket, every detail is crafted to offer an unparalleled riding experience.

The connected ride

• From mapping the best routes to keeping you informed of the essentials powering your bike, the app is your key to a smarter, more mindful ride.

The app

Pair the app

1. Download the Cowboy app
2. Create your Cowboy account
3. Follow the setup instructions
4. Turn on your bike and ride
5. Keep your app updated for the latest features

• Road Companion
  • The Cowboy app is your daily companion on the road. It’s always looking ahead, keeping an eye on things like weather conditions while having a little fun along the way.
• Ride Dashboard
  • Monitor your speed, power and battery level at a glance while seeing your ride progress as you go.
• Navigation
  • Beat the traffic by mapping the quick route or find the clear way there with Google Maps navigation. As your go-to for bike-friendly directions, you’ll be notified when you approach your next turn.

• Ride Stats
  • Check your most recent ride stats and track your activities over time, such as riding streaks, average speed, and moving time. Even earn badges as you unlock new achievements.
• Find My Bike
  • With GPS tracking, see the location of your bike anytime and track its live position in the app.
• In-app support
  • Connect with our support team directly through the app, whenever you need a fix or have any questions on your ride.

Cowboy Connect

• In-Ride Games
  • We are proud to be the first e-bike company to connect our riders to one another through fun and exciting interactive games.
• Theft Alerts
  • Be notified with Theft Alerts if someone tries to snatch your bike.
  • GPS tracking will help you get it back.
• Live Challenges
  • Our new Live Challenges are designed to motivate you to intensify your effort while cycling and push harder on the pedals to reach new milestones, increasing both fun and fitness.
• Air Quality
  • Rain or shine (or snow or hail or fog), with live weather alerts and live air quality updates, you’ll never leave the house unprepared.
• Predictive Alerts
  • Your companion predicts what’s ahead to ride well informed. With charge reminders and live air quality updates, you’ll never leave the house unprepared. With safety alerts, you’ll be warned when you approach a dangerous crossroad.
• Safety Alerts and Crash Detection
  • If the bike detects that you’re ever in an accident, we’ll check in to make sure you’re alright. If not, we’ll automatically alert your emergency contacts and share your live position.
• Ride Analysis
  • See your ride stats at a glance while your Cowboy profile continues to take shape. You can compare with other riders in your feed while you fuel your competitive streak.
• Share My Ride
  • Your friends and loved ones can follow your ride in realtime. Choose to share your ride and you’ll see their reactions along the way until you arrive.
• Health and fitness
  • With Apple Health and Strava integration, automatically sync your rides and get credit for all your activities. Complement your ride with the Apple Watch or Wear OS Cowboy app and see your movements stack up.
  • Accurate as of Summer 2024. Our Connect offering is often updated. Check our website for the latest information.

AdaptivePower™

• It’s a feeling
  • With AdaptivePower™ technology, this bike thinks for itself. Encounter any resistance on the road, and it instantly adapts to what’s around you. Gain extra power when you need it most and you’ll feel nothing but a smooth path ahead. If riding conditions are already optimal, the app will automatically suggest Eco power saving mode.
• Hit no slope
  • As soon as you make contact with a change in slope inclination, the motor gives you extra power to fly right up the hill at the same speed as before.
• Break free
  • When you catch a headwind, the bike has already sensed the wind’s strength to give you that extra power to cut right through it.

Accessories

• Rear rack
  • As its maximum load capacity is 27kg, do not use the rear rack as a passenger seat. Children must only be transported in a child seat.
  • Avoid mounting accessories that block the rear light. The rack is not designed to tow a trailer and this should not be attempted. Note that a loaded rack affects the bike’s stability.
• Kickstand
  • Simply use your foot to extend the kickstand when you want your bike to stand upright. Be careful of slippage when standing the bike on a wet surface.
  • The product you have might differ from what is reflected in the images in this manual.

Before you ride

Before your first ride

• Dock battery and phone

  • Fully charge your battery and dock it into your bike, allowing it 30 minutes to ‘wake up’ before your first ride.
  • When docking your phone in the cockpit, always use the Quad Lock mount provided and check the phone is securely clicked in place. Note that wireless charging will not work if you have a metal phone case. Your bike can interrupt wireless charging if it senses your phone is overheating.

• Take it slow

  • Get used to your new bike in a safe area with minimal traffic.
  • When mounting your bike, make sure to not step on the pedals before you sit on the saddle and get a firm grip on the handlebar and brake levers. It is recom- mended to start with one pedal in the lowest position.
  • To maximise braking power and avoid squeaking noises you will need to bed in the brakes.
  • You can do so by coming to a full stop 30-40 times on your new bike.

• Follow local regulations

  • If you want to use your bike on public roads, make sure that you comply with local driving regulations, for example those governing lights and reflectors. These vary from country to country.
  • The regulations on bikes with pedal assistance can change in your country. Make sure you always stay up to date by reading the daily press and government publications.

• Ride safely

  • The bike is equipped with hydraulic disc brakes. Note that the left-hand lever actuates the front brake while the right-hand lever actuates the rear brake. In the UK, it is on the opposite side (rear brake on left-hand side and front brake on the right-hand side).
  • The brakes on your bike are responsive and you should avoid braking too suddenly. Remember to apply the brakes carefully until you reach a full stop in a safe area.
  • After heavy use, the brake discs may be hot. Please beware.
  • Stopping distances for your bike may be longer than they are for conventional bikes you may have had experience with. Under wet conditions, stopping distances may increase further as braking effect is reduced. Extra caution
    is required.

• Watchouts

  • The weight distribution on this bike differs from conventional bikes you may have had experience with. Bear this in mind when loading, parking or lifting the bike. Do not hang bags or heavy objects on the handlebar as this can have an adverse effect on your ability to accurately and safely steer the bicycle. Note that your bike has been designed for a maximum load of 130kg (bike, accessories, rider and cargo included).
  • Avoid wearing loose clothes such as skirts and wide-legged trousers and make sure you secure any loose straps. These can get caught in the belt and/or wheels and cause accidents. You may wish to use trouser grips.

Before every ride

1. Make sure that the battery is fully clicked into the frame.
2. Tires deflate during shipping and storage. Inflate them to a pressure of 2.5 bars for heavier payload and less for a lighter payload. We don’t recommend a tire pressure below 1.5 bars or at the max pressure of 4 bars as this will make your ride less comfortable.
3. Squeeze the brakes to check they are working perfectly.
4. Check the belt tension by pressing firmly down in the middle of the belt with your index finger. The deflection of the belt should be between 0.5cm and 1cm.
   • Note that lubrication is not necessary, but we recommend cleaning the belt with silicon spray to keep it running smoothly and quietly.
5. Wear the correct protective gear. Always wear a helmet and be visible on the roads.
6. Remember that you will need to brake sooner and more smoothly in wet conditions as stopping distances increase.
7. Adjust your total payload to stay within the 130kg limits of your bike (including accessories, rider and cargo). The empty weight of the EAPC is:
   • 27,9 kg for Cross
   • 26,5 kg for Cross ST

Any questions? Speak to us.

• If you wish to attach a bicycle trailer, check the Cowboy webshop to get a specific adapter.
• If you wish to use third party accessories with your bike (such as a child seat), first check compatibility with the accessory’s manufacturer.

Battery care

Your battery range as indicated in our companion app, is continuously evolving and always depends on the riding conditions. The best autonomy is typically achievable with a new battery, minimal wind, a consistent speed on a good asphalt road, a load of 75Kg and a outside temperature of 20°C.

The following factors can impact autonomy:

Your environment

• Temperature – Colder surroundings make your battery drain faster. During the winter it’s best to store your battery inside to maximise its performance.
• Terrain – Your range will be lower if you take steep hills than if you stay on flat roads. Poor quality roads, gravel and uneven forest paths also drain the battery faster than good tarmac.
• Wind – The stronger the headwind, the shorter the range.

Your bike set-up

• Ride mode – With AdaptivePower™, you can change your motor assistance level in your ride settings. You’ll consume around 25% less battery when switching from Adaptive to Eco.
• Weight – The more load your bike has to carry the faster your battery will drain.
• Age – Batteries slowly lose capacity over time, so your range is expected to slowly decrease as the bike ages.
• Tires – An under-inflated tire will have a higher contact surface with the ground, leading to more drag and less range.
• Storage – Avoid leaving your battery on zero charge for prolonged periods. This will negatively and permanently affect the battery capacity. If the battery is left on zero charge for multiple weeks, it could enter Deep Discharge mode which is a necessary battery safety precaution. Once this mode is activated, the battery will need to be replaced, which is not covered under warranty and will incur additional costs.

You the rider

• Riding style – Cruising at a constant speed consumes less power than frequently accelerating and decelerating.

Protect your source of power

• Your battery self-learns in order to improve the accuracy of its estimations any time you discharge the battery when the power level is low (7% power remaining ) and you charge it fully afterward. It’s normal for the battery percentage displayed in the app to be inaccurate for your first few rides.
• The LEDs on the cockpit of the Performance models offer an extra way of gauging your battery level.
• When the last LED is blinking, it’s definitely time to recharge.
• Charge the battery indoors between 10°C and 25°C on a non-flammable surface using the charger from the accessories box.
• Do not expose the battery or charger to full sun, moisture, or water during charging. Keep the battery away from fire and heat. We recommend charging the battery during the day and in dry rooms fitted with smoke detectors. Do not ride in the rain without the battery inserted to keep the battery connectors clean and dry.
• Make sure that the battery is in sound condition with no corrosion, cracking or other damage before using it or charging it. Do not open, disassemble or crush the battery. Do not use a battery or charger that is defective.
• Keep the battery and charger out of reach of children.

Long live your battery

• Battery life in general is described as the number of cycles it takes to arrive at 60% of the original battery capacity in ideal conditions.
• For Cowboy this would be 500 cycles. Note that lithium-ion batteries such as yours have no memory effect. Therefore you can charge your battery after every ride.

To maximise the lifetime of your battery:

• Avoid leaving it fully discharged for prolonged periods.
• If you plan to not use your bike or longer periods of time, remove the battery from the bike, fully charge it, store it in a dry environment room temperature (between 10°C and 25°C) and charge your battery every 6-8 weeks.
• This is to prevent the battery from going into ‘deep discharge’ mode, which is a necessary battery safety precaution. Once this mode is activated, the battery will need to be replaced, which is not covered under warranty and will incur additional costs.
• The battery pack should be stored at room temperature. Avoid exposing the battery pack to direct sunlight on warm summer days.
• Make sure that the battery gets a full discharge-to-charge cycle at least once every two months.

Caution: Inserting anything other than a genuine Cowboy battery presents a serious safety hazard. New batteries can be ordered with us directly. Dispose of used batteries at your local recycling centre. The battery pack must not be stored below -20°C or above +45°C and we recommend it be stored at room temperature. Never place the battery pack near sources of direct heat such as heaters or ovens. Be careful not to drop the battery pack and do not attempt to open it. If you have any doubts, contact customer service for more information.

Bike maintenance

14 Bike maintenance
Servicing & parts
We recommend servicing the
bike once a year or every 1000km,
whichever comes first.
As with all mechanical products,
this bike is subject to wear and
fatigue. Different materials and
components may react to wear
and fatigue in different ways. If the
design life of a component has
been exceeded, it may suddenly
fail, possibly causing injuries
to the rider. Any form of crack
or change in colouring in highly
stressed areas indicates that the
end of life of the component has
been reached and that it should
be replaced.
Do not try to open or reach any
part of the electrical system of the
bike. There is a risk of injury and
permanent damage to the bike.
Always use approved Cowboy
spare parts should you need any.
Contact us via message in the
Cowboy app, or email us at
hello@cowboy.com.

References

• Cowboy - The Ultimate Connected E-Bikes
• Cowboy - The Ultimate Connected E-Bikes

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