JioTag Air Location Tracker Device

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Product Information

Specifications:

• Product Name: JioTag Air
• Bluetooth Version: 5.3
• Compatibility: Android and iOS
• Includes: JioTag Air (hardware device) and Companion app
  JioThings or Apple Find My app

Product Usage Instructions:

Introduction:

JioTag Air is a Bluetooth 5.3 based lost and found tracker that
helps users quickly track and find their belongings.

How to Use:

1. Install the JioThings app or use Apple Find My app.

2. Attach the JioTag Air to the belonging you want to track (e.g.,
   wallet, keys).

3. Start tracking your belonging using the chosen app.

Features:

• Find Your Thing: Ring the attached JioTag Air to quickly locate
  your misplaced belonging.

• Locate Your Phone: Double tap the JioTag Air to make your phone
  ring, even in silent mode.

• Disconnection Alerts: Receive notifications when your
  belongings get separated beyond Bluetooth range.

Note:

Using Apple Find My network or JioThings App is exclusive; you
cannot operate on both simultaneously. Reset the device to switch
networks.

FAQ:

Q: Can I use JioTag Air with both Android and iOS devices?

A: Yes, JioTag Air is compatible with both Android and iOS
devices.

Q: How do I switch between using Apple Find My and JioThings

App?

A: To switch networks, you must reset the device to factory
settings and then connect to the desired app.

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JioTag Air_ Product Manual
Table of Contents
Product Details ………………………………………………………………………………………………………………………………4 Introduction …………………………………………………………………………………………………………………………………….. 4 Product Features and Use Cases…………………………………………………………………………………………………………. 5 Find your thing …………………………………………………………………………………………………………………………….. 7 Locate your phone ……………………………………………………………………………………………………………………….. 7 Disconnection Alerts …………………………………………………………………………………………………………………….. 7 Disconnection Location …………………………………………………………………………………………………………………. 8 Jio Community Find and Apple Community Find ………………………………………………………………………………. 8 Hardware Specification …………………………………………………………………………………………………………………….. 9
JioThings App Flow ……………………………………………………………………………………………………………………….10 Signup Process ……………………………………………………………………………………………………………………………….. 10 Login Process …………………………………………………………………………………………………………………………………. 12 Adding a JioTag Air to JioThings App……………………………………………………………………………………………… 13 Adding a JioTag Air to Apple Find My ………………………………………………………………………………………………… 15 Editing the JioTag Air details in JioThings …………………………………………………………………………………………… 16 Editing the JioTag Air details in Apple Find My ……………………………………………………………………………….. 18 Deleting the JioTag Air in JioThings …………………………………………………………………………………………………… 18 Deleting the JioTag Air in Apple Find My ……………………………………………………………………………………………. 20 JioTag Air and Phone Settings ………………………………………………………………………………………………………….. 20 Mark as Favorite JioTag Air ……………………………………………………………………………………………………………… 22 Using Find your thing feature …………………………………………………………………………………………………………… 23 Using Locate your phone feature ……………………………………………………………………………………………………… 24 Using Disconnection Alerts feature …………………………………………………………………………………………………… 25 Using Disconnection Location feature ……………………………………………………………………………………………….. 26 Using Jio Community Find feature …………………………………………………………………………………………………….. 27 Using 1-Click Selfie feature ………………………………………………………………………………………………………………. 28 Using MyTags Silent Mode feature …………………………………………………………………………………………………… 28 Accessing Self Assist FAQs ……………………………………………………………………………………………………………….. 30 Feedback……………………………………………………………………………………………………………………………………….. 32 Chat Support………………………………………………………………………………………………………………………………….. 33

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Product Details
Introduction

Have you ever lost your phone, wallet, keys, or suitcase?
Do you forget where you have kept your TV remote, documents etc.?
We have all faced the mental stress of losing things and the time lost in searching. In some cases, there is financial loss in replacing items or the hassle of replacement.
JioTag Air, a Bluetooth 5.3 based lost and found tracker allows users to quickly track and find their belongings.
Install the JioThings app and attach the JioTag Air to the belonging you want to track, say, wallet, keys, handbag etc. You just got ready to start tracking your belonging.
JioTag Air also supports Apple Find My App. JioTag Air gives you the option to use either Apple Find My App or the JioThings App which is compatible with both Android and iOS.
JioTag Air is an affordable and reliable tracker for people on the move to track objects they carry with them as well as to track objects at home
The entire product offering includes JioTag Air (hardware device) and Companion app JioThings or Apple Find My app. JioTag Air connects to the app (JioThings or Apple Find My) user chooses, using Bluetooth. You will be able to access and control the JioTag Air through the app and enjoy all its features.

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JioTag Air (Front and Back View)
JioTag (Teardown)

Product Features and Use Cases
JioTag Air’s main features include:
· Choose your app: JioTag Air gives you the option to use either Apple Find My App or the JioThings App which is compatible with both Android and iOS. (Note: JioTag Air is designed to function on either the Apple Find My network or the JioThings network individually)
· Find your thing: Locate your belongings with just a tap on the JioThings app or Apple Find My

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· Locate your phone: Use your JioTag Air to locate your missing phone, even when it is in silent mode (only in JioThings App)
· Disconnection Alerts: Get instant alerts when you leave behind a tagged belonging · Disconnection Location: Pinpoint the last location where you disconnected from your JioTag Air · Jio Community Find / Apple Community Find: Locate your lost belongings with the “Jio
Community Find” feature in JioThings app or through Apple community Find in Apple Find My · 1-Click Selfie: You can click selfies remotely and instantly on your phone by single clicking your
JioTag Air (only in JioThings App) · Choose your color for JioTag Air: JioTag Air comes with three color options.
NOTE: Using the Apple Find My network prohibits the use of the JioThings App, and vice versa. You may not operate simultaneously on the Apple Find My network and JioThings network. To change networks, you must reset the device to factory settings.

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Find your thing
Locate your phone

Find your thing feature helps you find your belongings by ringing the attached JioTag Air so that you can quickly and easily locate your misplaced belonging.
Cannot find your car keys while hurrying out to work? Ring your JioTag Air with a single click on the JioThings app or use Play Sound feature in Apple Find My. Your Tag will start to play a tune with its in-built buzzer, and you can easily follow the sound to quickly locate your car keys. Save precious time by using JioTag Air rather than randomly looking for things around.
Locate your phone feature helps you find your misplaced phone by double tapping your JioTag Air to make your phone ring.
In a hurry and can’t seem to find your phone? Is it in silent mode so calling won’t help? Ring your phone by double tapping your JioTag. Your phone will show a notification and start to play a tune, even if it is in silent mode.

Disconnection Alerts

Disconnection Alerts feature prevents your belongings from getting lost by alerting you, that you might have left something behind.
Leaving your phone behind while going out? Leaving your wallet behind by mistake at a restaurant or while out shopping? If you leave anything behind, your phone will give you a notification and your JioTag Air will beep when they get separated beyond the Bluetooth range so that you can go back and look for your belongings.

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Disconnection Location

Disconnection location provides you with the exact location of where your phone was last connected with your JioTag Air.
Left your wallet behind somewhere but can’t remember? View the exact last seen location, date and time of your JioTag Air on a map. You can go back to the last seen location of your JioTag Air and search your JioTag Air.

Jio Community Find and Apple Community Find
Jio Community find feature leverages the extensive JioThings community to help locate lost items.
The Apple Find Community feature leverages the extensive Apple ecosystem to assist in locating lost items.
If your belonging is truly lost, just mark the JioTag Air as lost and all the JioThings users will help to find your Tag anonymously and report back the location of your lost belonging.
Note: If you choose to add your item to the JioThings app, you won’t be part of Apple’s Find My Network, and your item’s location will rely on the Bluetooth range of your phone or JioThings Network of users.

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Hardware Specification

Model

F11X

Color

Gray, Blue, Red

Technology

Bluetooth 5.3

Operating RF Frequency Range 2.4GHz (2402MHz ~ 2480MHz)

Battery

Replaceable CR2032

Material

Polycarbonate

Product Dimension & Weight 38.2×38.2×7.2mm, 9.5g

Package Dimension & Weight 128×115×12mm, 77gm

Battery life

Up to 1 year

Connecting Range Water resistance

Connecting range between JioTag Air and user’s phone depends on the Bluetooth signal strength. When JioTag Air and phone are in the line of sight the connecting range can be up to 50 meters; when the JioTag Air is used indoors with walls and people around, the connecting range will be up to 20 meters.
Splash proof

Warranty

1 year from the date of purchase

Accessories included in package

Lanyard, Double Sided Tape, Spare Coin Cell

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JioThings App Flow

Signup Process

To sign up into the JioThings app, follow these steps: 1) Launch the JioThings app in your phone. 2)

When you first launch the JioThings, you will be taken through a set of screens, giving you further information about the app.

3. Enter your phone number on the Sign up page and click on Continue.

4. Enter the OTP as received as an SMS on the phone, and click on Continue.

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5. Enter your name and click 6) Enter your email address 7) Sign up process has been

on continue.

and click on continue.

successfully completed.

8. On successful sign up, you will be guided to the homepage of JioThings app where you can see the latest JioIoT offerings. Here you can easily add a new JioTag Air to your account and can navigate to MyTags tab for all your JioTags.

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Login Process

To log in to the JioThings app, follow these steps:

1. Launch the JioThings app in your phone.

2. Enter the phone number with which you have already created a JioThings account.

3. Enter the OTP received as an SMS on phone and click on Continue.

4. When you first login, you will be taken through a few guiding screens, highlighting the app functionality.

5. After login is successful, you will be taken to the homepage.

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Adding a JioTag Air to JioThings App
To add a JioTag Air in JioThings app, follow these steps: 1) Click on + Add New on the app homepage. 2) Click on MyTags tab on top and then click
on the “+” sign on the top right corner.

· Make sure Bluetooth and Location is switched ON with permission set to Allow always.

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3. Follow the instructions on screen to easily add JioTag Air: a) Long press the JioTag Air to turn it ON. b) Hold JioTag Air close to phone. c) Click on Search button.

4. Your JioTag Air will appear in the Available JioTags list. Now click on the “+” sign. Once connected your JioTag Air will glow monetarily and also ring for 5 seconds.

5. JioThings will now connect with your JioTag Air and add it to your account.

6. You will be then guided to the Add JioTag page where you can set all the details like name, set picture and asset type. Once you have added all the details, click on Add.

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7) On successful addition, you will now be taken to the MyTags tab, where you can see your recently added JioTag Air.

Adding a JioTag Air to Apple Find My
To add a JioTag Air in Apple Find My app, follow these steps:

1. Open Find My App on your iOS phone

2. Navigate to Items tab. Hold the JioTag Air close to your iPhone, and click on the + button.

3. Click on Add Other Item.

4. Tap on Connect

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5. Type a name for your device, and click Continue.

6. Select an Emoji and click Continue.

7. Tap Agree to acknowledge that this item will be linked to your Apple ID.

8. Tap Finish to

complete

the

addition of JioTag

Air to Apple Find

My.

Editing the JioTag Air details in JioThings
To edit the details of an existing JioTag Air, follow these steps:

1. Navigate to the MyTags tab from the homepage by clicking on MyTags on the top of the screen. Here you will see a list view of all your added JioTags.

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2) Click on the 3 dots on the top right side of the particular JioTag Air whose details you wish to edit. Then click on Edit.

You can also navigate to the detailed view of the particular JioTag Air you wish to edit, by clicking on the card of that JioTag Air on MyTags tab. Then click on the 3 dots menu on top right of the screen and click on Edit.

3. Now you can change the name of your JioTag Air, change the picture as well as asset type. Once you are done editing, click on update. Update button will be greyed out if no changes have been made.

4. On successfully editing the JioTag Air, you will be guided back to the MyTags tab where you can see the changes you’ve made.

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Editing the JioTag Air details in Apple Find My
To edit the details of an existing JioTag Air, follow these steps:

1. Open Find My App on your iOS phone and click on your Jio Tag Air.

2. Scroll down and click on Rename Item.

3. Change the Name and Emoji and click on Done.

Deleting the JioTag Air in JioThings
To permanently delete any already added JioTag Air, follow these steps:

1. Navigate to the MyTags tab from the homepage by clicking on MyTags on the top of the screen. Here you will see a list view of all your added JioTags.

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2) Click on the card of the particular JioTag Air you wish to delete. This will open the detailed page of that Tag.

3. Click on the 3 dots on top right corner from the detailed page and then click on Delete.

4. A pop-up will be shown asking you to confirm if you wish to permanently delete the JioTag Air. Click on Yes.

5. You will receive a confirmation message on screen, and your JioTag Air plays a sound and switches off.

6. Once you click on the “X” symbol on the top of the screen you will be taken to the MyTags tab where your deleted JioTag Air will no longer be listed.

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Deleting the JioTag Air in Apple Find My

To permanently delete any already added JioTag Air, follow these steps:

1. Open Find My App on your iOS phone and click on your JioTag AIr

2. Scroll down and click on Remove Item.

3. Click on Remove.

4. Click on Remove again to delete the JioTag Air from your account.

JioTag Air and Phone Settings
To access JioTag Air and Phone Settings, follow these steps:

1. On the MyTags tab, click on the card of the particular JioTag Air whose settings you want to change. This will open the detailed page of that Tag.

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2) Once on the detailed page of the JioTag, you can scroll down to the Manage Settings section where you can see a card: JioTag settings and Phone settings

3. Click on JioTag and Phone Settings where you can manage alerts and notifications that your phone shall send as well as alerts on JioTag Air: · Disconnection Alert: Manage disconnection alerts for Phone and JioTag Air
   Phone Alert has 3 options: No Notification Silent Notification Notification with Sound
   JioTag Alert has 2 options: Turn ON sound Turn OFF sound
   · Reconnection Notification: Get notified on phone when it reconnects to JioTag Air
   · Phone ring duration: Select duration of phone ringing when JioTag Air rings your phone
   · JioTag Air ring duration: Select duration of JioTag Air ringing when your phone rings JioTag Air
   Note: Default settings will be Phone Alert: Silent Notification JioTag Air Alert: Turn OFF Sound Reconnection Notification: OFF Phone Ring Duration: Keep ringing JioTag Air Ring duration: 15sec

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Mark as Favorite JioTag Air
To mark as Favorite any JioTag Air in JioThings app, follow these steps: Option 1: 1) Click on 3 dot menu on the Tag List page for 2) Click on Mark as favorite.
JioTag Air which needs to marked as favorite.

Option 2: 1) Click on Favorite icon as shown below on
the Tag details page.

2. Selected JioTag Air Marked as favorite.

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Using Find your thing feature

Find your thing feature will make your JioTag Air beep so that you can easily locate your belonging.

1. One way to use this feature 2) Another way to use “Find your thing” feature is from the

is to click on the bell icon on

detailed page of the particular JioTag Air.

the particular JioTag Air

From the homepage, click on MyTags on the top to go to the

you wish to ring from the

list view of all your added Tag. Now click on the card to the

quick access cards on the

particular JioTag Air you wish to find. On the detailed page

homepage.

click on Ring to Find button on the top.

3. The JioTag Air will start ringing and the app will also show in text, the proximity of how far the JioTag Air is (nearby, far, very far). Now you can easily locate and find your JioTag Air by following the sound. You can click on Stop button in app or single tap your JioTag Air, if you wish to stop the JioTag Air ringing.

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Using Locate your phone feature
Locate your phone feature will make your phone ring so that you can easily locate it, even if it is on silent. 1) To use this feature double tap on the button
provided on any JioTag Air that is connected with your phone through the JioThings app. Ringing time of the phone can be easily adjusted through the settings menu.

2. App in focus:

3. App not in focus:

Once you double tap the JioTag Air. Your phone will start to ring even if it is in silent mode. If the JioThings app is in focus when you double tap the JioTag Air, the above screen will become visible. Here you can click on the Found It button to make the phone stop ringing.

Once you double tap the JioTag Air. Your phone will start to ring even if it is in silent mode. If the JioThings app is in not focus when you double tap the JioTag Air, you will receive a notification as shown. Here you can click on the Stop Ringing button to make the phone stop ringing.

4. You can stop your phone from ringing by double tapping your JioTag Air again while the phone is ringing.

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Using Disconnection Alerts feature
Disconnection Alerts feature will make your phone as well as JioTag Air ring, in case they have been separated and get disconnected from each other beyond the Bluetooth range. 1) This feature is useful if you forget either one of the
JioTag Air or phone behind and leave your current location.
2) When the JioTag Air gets separated from your phone, then you will receive a regular notification in the notification tray of your phone. Your JioTag Air will also play out a disconnection tune at the same time. To view these notifications when phone is locked, make sure your screen lock notifications are turned ON from main phone settings.

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Using Disconnection Location feature

Disconnection Location feature gives you a map view of where your JioTag Air was last connected with

your phone so that, in case you have misplaced it, you can go back and search for it at its last known

location.

1. One way to use this Another way to view the disconnection location is to Final way is to click on the

feature is to click on navigate to MyTags tab and click on the 3 dots menu card of the particular

the pin icon on the on top right of the particular JioTag Air, whose JioTag Air to open its

particular JioTag Air location you want to see. Then click on View detailed view page. On

you wish to ring from the quick access cards on the homepage.

Location.

this detailed page click on the Last Seen Location card.

2. By following any of the 3 methods, a map will open with a pin dropped at the disconnection location of that particular JioTag Air. You will also be able see the last seen date and time, so you know exactly when and where you were last in contact with your JioTag Air.

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Using Jio Community Find feature
Jio Community Find feature helps you locate your truly lost belonging. If you cannot find your JioTagged belonging at the last known disconnection location as shown in the app, you can mark your JioTag Air as lost. This will activate the entire JioThings community to anonymously help you locate your lost JioTag Air. Any user that comes in the vicinity of the lost JioTag Air will anonymously share the location of your lost Tag. 1) On the homepage, navigate to the quick access card of the You can also navigate to the Tag
lost tag and click on the “?” symbol to mark it as lost in the details page to mark it as lost. system.

2. Click on the Report as Lost button and select Yes to mark your JioTag as lost.

3. Anonymous search by the Jio Community is now activated for your JioTag and any reported locations will be visible on the Tag details page.

4. Once the Jio Community finds your lost JioTag Air, you will receive a notification on the app with the location it was found at. You should click found it on the app when you recover your JioTag Air.

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.
Using 1-Click Selfie feature
1-Click Selfie feature helps you to click selfie remotely and instantly on your phone by single clicking your JioTag Air. If you need to click a photo and no one is around for assistance, you can use JioTag Air for assistance while it is connected to your phone. Open the JioThings application, adjust your phone to get a selfie and single click the power button on your JioTag Air when you are ready. The app will request for Camera permissions, if not already given, and open the front camera of your phone. Now single click your JioTag Air to click selfies as many times you want!
Using MyTags Silent Mode feature
MyTags Silent Mode allows you to stop all disconnection alerts on your JioTag Air and phone for a specific period of time. · Quick Silent: Activates silent mode immediately for a set duration of time (30 min to 6 hours). · Silent Region: Activates silent mode for specific region/location. · Silent Period: Allows you to set a silent period on a recurring basis during which you don’t want
to be disturbed, for e.g. 9:30 PM to 6:30 AM on Mon, Tue, Wed, Thu and Fri.

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1. Navigate to the MyTags tab on JioThings app and click on the MyTags Silent Mode card on the left.

2. Once on the MyTags Silent Mode page, you will be able to see the 3 options for Quick Silent, Silent Region and Silent Period.

3. Quick Silent allows you to immediately mute all JioTag Air related notifications for a fixed period of time (30 min to 6 hours).

4. Silent region allows you to set silent mode for particular region. You can set silent mode for Wi-Fi and geographical region.

5. Wi-Fi region allows you to set a silent mode for connected Wi-Fi. You can save multiple Wi-Fi region and activate any. Phone must be connected to Wi-Fi to set the WiFi region.

6. Geographical region allows you to set a silent mode for geographic region. You can save multiple geographical region and activate any.

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7) Silent period allows you to set a start time and end time for your silent period. You can save multiple silent periods and activate any.

Accessing Self Assist FAQs

1. From the homepage, click on the 3 dash menu on the top left side.

2. Click on Support.

3. Click on FAQ.

4. Click on MyTags

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5. Click on any question 6) To view any particular answer, click on the down

category to open the

arrow symbol next to that question to display the

question list.

answer.

7. To view all the questions related to a topic like JioThings or JioTag, click on the View All button on the right side to expand into all questions.

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Feedback

1. From the

2. Click on Support.

homepage,

click on the 3

dash menu on

the top left

side.

3. Click on Feedback.

4. On the Feedback page you have the option to quickly submit your feedback by selecting category, writing text, adding a picture and clicking on Send button.

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Chat Support

1. From the homepage, click on the Chat Button in the Top right corner

2. Alternatively, you can click on the 3 dash button – Menu on the top left side and Click on Support

3. Click on Chat Now button on the bottom

4. Now you can chat with the chatbot Alana and get your issues resolved

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