COWBOY The Ultimate Connected Electric Bike User Manual

August 23, 2024
CowBoy

COWBOY The Ultimate Connected Electric Bike

Specifications

  • Available Languages: Danish, Dutch, English, French, German, Italian, Spanish, Swedish
  • Accessories: Battery keys x2, Battery charger, Pedals x2, Belt spanner x1, Allen key 3, Butterfly Allen key 4, Allen key 5, Allen key 6
  • Features: Rear light, Removable battery, Mudguards, Rear hub motor, Puncture-resistant tires, Carbon belt drive, Pedals, Hydraulic disc brakes, Front light, Cockpit, Frame, Adjustable saddle

Product Usage Instructions

Handlebar Setup

  • Check: Ensure the handlebar is parallel to the wheels and frame.
  • Rotate: If the disc brake is misaligned on the right side, turn the fork anticlockwise to adjust.
  • Secure: Use the 3mm Allen key to tighten the screws with a torque value of 6 Nm to secure the handlebar. Test for tightness by trying to move the handlebar.

Brakes Adjustment

  • Loosen: Use Allen key 5 to loosen the screw for brake maintenance.
  • Turn up: Tighten the screw using Allen key 5 to prevent brake levers from rotating.

Pedals Installation

  • Know right from left: Differentiate between right and left pedals using their position in the box and markings on the axle.
  • Screw in: Screw in the right pedal clockwise and the left pedal anticlockwise.
  • Tighten up: Use Allen key 6 to firmly tighten the pedals.

Saddle Adjustment

  • Find the right position: Adjust the saddle height so that your leg is slightly bent when the pedal is at the 6 o’clock position. Ensure the insertion-depth warning mark is not visible when adjusted correctly.

Frequently Asked Questions

Q: How do I charge the battery?

A: Connect the battery charger provided in the box to the battery and a power source. Ensure proper connection to charge the battery efficiently.

Q: How often should I perform bike maintenance?

A: Regular maintenance is recommended to keep your bike in optimal condition. Check for any wear and tear regularly and follow maintenance guidelines provided in the manual.

Welcome to Cowboy.

Your new bike has arrived with a new way to move in the city.
As you map your path we’ll be there to power you forward, open to the road ahead.

What’s in the box

The set-up

  • All the Cowboy essentials are in your hands.
  • Follow the instructions, and in just a few steps you’ll have your bike put together.

Classic

The essentials

  1. Rear light
  2. Removable battery
  3. Mudguards
  4. Rear hub motor
  5. Puncture-resistant tires
  6. Carbon belt drive
    • Cruiser ST
  7. Pedals
  8. Hydraulic disc brakes
  9. Front light
  10. Cockpit
  11. Frame
  12. Adjustable saddle
    • Cruiser

Handlebar

  1. Check
    • Your bike comes with a handlebar parallel to the wheels and frame.
  2. Rotate
    • Turn the handlebar 90° clockwise until it’s at a right angle to the rest of the bike. It’s important that the front brake disc marked in the diagram ends up on the left side of the wheel.
    • If you see the disc brake is sitting incorrectly on the right-hand side, turn the fork in the anticlockwise direction to rectify.
  3. Secure
    • Use the 3mm Allen key to tighten the two screws securely as shown. The torque value is 6 Nm. This will keep your handlebar in place. Be sure to use the short end of the Allen key for the most tightening force, then test it to make sure it’s fully secure by blocking the front wheel between your legs and trying to move the handlebar from left to right.

Brakes

  1. Loosen
    • When you ride, the brake levers should be fixed on the handlebar at a 45° angle from the ground. Check the position of your brake levers.
    • If they are already at a 45° angle, they do not need adjusting. If the brake levers are pointed down towards the ground as in the illustration below, then first loosen the screw under each brake using Allen key 5 as shown.
  2. Turn up
    • Turn the brake handles and grips up until the brake handles are at a 45° angle. Hold them in place. Just as you can set your brake handle position, you can also rotate the grip position to be more comfortable.
  3. Tighten
    • Tighten the screw as shown using Allen key 5. Make sure it’s nice and tight so that the brake levers don’t rotate, taking care to not overtighten. For brake maintenance.

Pedals

  1. Know right from left
    • The right and left pedals are different. You can tell them apart by their position in the box and the three small grooves on the left pedal axle only. You will also find the stamped ‘R’ and ‘L’ on the end of the axle.
  2. Screw in
    • Take the right pedal and screw it in clockwise as far as you can by hand. It should screw in easily. If it doesn’t, stop right away as you may be cross-threading the screw. Make sure the pedal is properly aligned before trying again.
    • Repeat these steps for the left pedal, screwing anticlockwise this time.
  3. Tighten up
    • Insert the shorter end of Allen key 6 into the screw head on the side of the pedal closest to the frame. Tighten firmly.

Saddle

  1. Find the right position
    • Let’s work out your perfect saddle height. Sit on the bike and move the pedal around with your foot until it’s closest to the ground in the 6 o’clock position.
    • You’ll know the saddle is the right height when your leg is just slightly bent as shown. The insertion-depth warning mark on the seat post should not be visible when the saddle is adjusted to its proper height.
  2. Take out the battery
    • To change the saddle height, you’ll first need to take out the battery using one of the battery keys provided.
  3. Adjust the height
    • Loosen the saddle by turning the Butterfly Allen key 4 in the two holes as shown. The torque value is 5 Nm. Then raise or lower the saddle to where you want it, being careful not to raise it higher than the depth warning mark indicated on the saddle post.
    • Use the Butterfly Allen key again to secure it in place.

Cockpit

  1. Dock your phone
    • Put a Quad Lock case on your phone. You can buy one suitable for your phone separately in the Cowboy webshop.
    • Position your phone at 45° and slot the phone over the mount, making sure the two are aligned. Rotate the phone so it’s upright at 0° as shown.
    • It should click right into place. Always check that your phone has clicked securely before you ride.
  2. Charge up
    • The Performance model comes with wireless charging. If your phone is compatible, it will charge automatically when docked with the bike turned on.
    • Important note: Don’t keep anything metal such as coins and credit cards between your phone and the charger.
    • Don’t attempt to mount anything heavier than a smartphone. Consult a physician before using if you have an electrical device (e.g. pacemaker).
  3. Undock your phone
    • To undock your phone, simply turn it back to 45° and you can take it off the mount. Be careful not to leave your phone unattended on the bike as anyone can detach and take it.

Know your bike

  • Safety lights
    • The integrated rear light flashes when you brake to let those behind you know you’re slowing down.
  • A handy battery
    • Your battery removes easily and gives you a 40-80km range depending on your riding conditions.
    • If you have the 4A charger, recharge to 100% in 2hrs 40mins. With the 3A charger, it’s just under 3.5hrs. When the charger light goes from red to green it’s fully charged.
  • Motor
    • 250W of electric motor power to assist you up to 25km/h. No gears to bother with, just one smooth ride.
  • Communication module
    • With sensors embedded in the bike, there’s constant dialogue with the app and you for an informed, safe, and worry-free ride.
  • Brakes
    • Hydraulic disc brakes offer total stopping power the second you make contact.
  • Tires
    • 47mm custom tires with a flexible grip and a puncture protection layer.

Know your bike

Now that your bike’s assembled, let’s take a look at some of the quintessential Cowboy features. From stem to sprocket, every detail is crafted to offer an unparalleled riding experience.

The connected ride

From mapping the best routes to keeping you informed of the essentials powering your bike, the app is your key to a smarter, more mindful ride.

The App

  • Road Companion
    • The Cowboy app is your daily companion on the road. It’s always looking ahead, keeping an eye on things like weather conditions while having a little fun along the way.
  • Ride Dashboard
    • Monitor your speed, power, and battery level at a glance while seeing your ride progress along the way.
  • Navigation
    • Beat the traffic by mapping the quick route or find the clear way there with Google Maps naviga- tion. As your go-to for bike-friendly directions, you’ll be notified when you approach your next turn.

Pair the app

  1. Download the iPhone or Android Cowboy app
  2. Create your Cowboy account
  3. Turn on your bike and ride
  4. Keep your app updated for the latest features
  • Ride Stats
    • Check your most recent ride stats and track your activities over time, such as riding streaks, average speed, and moving time. Even earn badges as you unlock new achievements.
  • Find My Bike
    • With GPS tracking, see the location of your bike anytime and track its live position in the app.
  • In-app support
    • Connect with our support team directly through the app, whenever you need a fix or have any questions on your ride.

Cowboy Connect

In-Ride Games

  • We are proud to be the first e-bike company to connect our riders through fun and exciting interactive games.

Theft Alerts

  • Be notified with Theft Alerts if someone tries to snatch your bike. GPS tracking will help you get it back.

Live Challenges

  • Our new Live Challenges are designed to motivate you to intensify your effort while cycling and push harder on the pedals to reach new milestones, increasing both fun and fitness.

Air Quality

  • Rain or shine (or snow or hail or fog), with live weather alerts and live air quality updates, you’ll never leave the house unprepared.

Predictive Alerts

  • Your companion predicts what’s ahead to ride well-informed. With charge reminders and live air quality updates, you’ll never leave the house unprepared. With safety alerts, you’ll be warned when you approach a dangerous crossroad.

Safety Alerts and Crash Detection

  • If the bike detects that you’re ever in an accident, we’ll check in to make sure you’re alright. If not, we’ll automatically alert your emergency contacts and share your live position.

Ride Analysis

  • See your ride stats at a glance while your Cowboy profile continues to take shape. You can compare with other riders in your feed while you fuel your competitive streak.

Share My Ride

  • Your friends and loved ones can follow your ride in real-time. Choose to share your ride and you’ll see their reactions along the way until you arrive.

Health and Fitness

  • With Apple Health and Strava integration, automatically sync your rides and get credit for all your activities. Complement your ride with the Apple Watch or Wear OS Cowboy app and see your movements stack up.
  • Accurate as of Summer 2024. Our Connect offering is often updated. Check our website for the latest information.

AdaptivePowe

It’s a feeling

  • With AdaptivePower™ technology, this bike thinks for itself. Encounter any resistance on the road, and it instantly adapts to what’s around you.
  • Gain extra power when you need it most and you’ll feel nothing but a smooth path ahead.
  • If riding conditions are already optimal, the app will automatically suggest Eco power saving mode.

Hit no slope

  • As soon as you make contact with a change in slope inclination, the motor gives you extra power to fly right up the hill at the same speed as before.

Break free

  • When you catch a headwind, the bike has already sensed the wind’s strength to give you that extra might to cut right through it.

Accessories

Rear rack

  • Do not use the rear rack as a passenger seat or child carrier. Mount a child seat instead.
  • Be mindful that a loaded rack affects the bike’s weight distribution and stability. Stay visible and don’t mount accessories that block the rear light.
  • The rack is not designed to tow a trailer and should not be attempted.

Kickstand

  • Simply use your foot to extend the kickstand when you want your bike to stand upright. Be careful of slippage when standing the bike on a wet surface.
  • The product you have might differ from what is reflected in the images in this manual.
  • If you ordered any of the custom Cowboy accessories, please follow these tips.

Before you ride

Before every ride

  1. Make sure that the battery is fully clicked into the frame.
  2. Tires deflate during shipping and storage. Inflate them to a pressure of 2.5 bars for a heavier payload and less for a lighter payload. We don’t recommend a tire pressure below 1.5 bars or at the max pressure of 4 bars as this will make your ride less comfortable.
  3. Squeeze the brakes to check they are working perfectly.
  4. Check the belt tension by pressing firmly down in the middle of the belt with your index finger. The deflection of the belt should be between 0.5cm and 1cm.
    • Note that lubrication is not necessary, but we recommend cleaning the belt with silicon spray to keep it running smoothly and quietly
  5. Wear the correct protective gear. Always wear a helmet and be visible on the roads.
  6. Remember that you will need to brake sooner and more smoothly in wet conditions as stopping distances increase.
  7. Adjust your total payload to stay within the 130kg limits of your bike (including accessories, rider, and cargo). The empty weight of the EAPC is:
  • 18,9 kg for Classic
  • 19,3 kg for Cruiser
  • 19,2 kg for Cruiser ST

Before your first ride Charge up

  • Fully charge your bike battery before your first ride. When docking your phone in the cockpit, always use the Quad Lock mount provided and check the phone is securely clicked in place.
  • Note that wireless charging (Performance feature) will not work if you have a metal phone case. Your bike can interrupt wireless charging if it senses your phone is overheating.

Take it slow

  • Get used to your new bike in a safe area with minimal traffic.
  • When mounting your bike, make sure to not step on the pedals before you sit on the saddle and get a firm grip on the handlebar and brake levers. It is recommended to start with one pedal in the lowest position.
  • To maximize braking power and avoid squeaking noises you will need to bed in the brakes.
  • You can do so by coming to a full stop 30-40 times on your new bike.

Follow local regulations

  • If you want to use your bike on public roads, make sure that you comply with local driving regulations for example those governing lights and reflectors. These vary from country to country.
  • The regulations on bikes with pedal assistance can change in your country. Make sure you always stay up to date by reading the daily press and government publications.

Ride safely

  • The bike is equipped with hydraulic disc brakes. Note that the left-hand lever actuates the front brake while the right-hand lever actuates the rear brake.
  • In the UK, it is on the opposite side (rear brake on the left-hand side and front brake on the right-hand side).
  • The brakes on your bike are responsive and you should avoid braking too suddenly. Remember to apply the brakes carefully until you reach a full stop in a safe area.
  • After heavy use, the brake discs may be hot. Please beware. Stopping distances for your bike may be longer than they are for conventional bikes you may have had experience with.
  • Under wet conditions, stopping distances may increase further as the braking effect is reduced. Extra caution is required.

Watchouts

  • The weight distribution on this bike differs from conventional bikes you may have had experience with. Bear this in mind when loading, parking, or lifting the bike.
  • Do not hang bags or heavy objects on the handlebar as this can hurt your ability to accurately and safely steer the bicycle. Note that your bike has been designed for a maximum load of 130kg (bike, accessories, rider, and cargo included).
  • Avoid wearing loose clothes such as skirts and wide-legged trousers and make sure you secure any loose straps. These can get caught in the wheels and cause accidents. You may wish to use trouser grips.

Any questions? Speak to us.

  • If you wish to attach a bicycle trailer, check the Cowboy webshop to get a specific adapter.
  • If you wish to use third-party accessories with your bike (such as a child seat or a luggage carrier), first check compatibility with the accessory’s manufacturer.

Battery care

  • Your battery range as indicated in our companion app, is continuously evolving and always depends on the riding conditions.
  • The best autonomy is typically achievable with a new battery, minimal wind, a consistent speed on a good asphalt road, a load of 75 kg, and an outside temperature of 20°C.
  • The following factors can impact autonomy.

Your environment

  • Temperature – Colder surroundings make your battery drain faster. During the winter it’s best to store your battery inside to maximize its performance.
  • Terrain – Your range will be lower if you take steep hills than if you stay on flat roads. Poor-quality roads, gravel, and uneven forest paths also drain the battery faster than good tarmac.
  • Wind – The stronger the wind, the shorter the range.

Your bike set-up

  • Ride   mode – If you own a Cowboy Classic, Cruiser, or Cruiser ST with AdaptivePower ™, you can change your motor assistance level in your ride settings. You’ll consume around 25% less battery when switching from Adaptive to Eco.
  • Weight – The more load your bike has to carry the faster your battery will drain.
  • Age – Batteries slowly lose capacity over time, so your range is expected to slowly decrease as the bike ages.
  • Tires – An under-inflated tire will have a higher contact surface with the ground, leading to more drag and less range.
  • Storage – Avoid leaving your battery on zero charge for prolonged periods. This will negatively and permanently affect the battery capacity.

You the rider

  • Riding style – Cruising at a constant speed consumes less power than frequently accelerating and decelerating.

Protect your source of power

  • Your battery self-learns to improve the accuracy of its estimations any time you discharge the battery when the power level is low (7% power remaining ) and you charge it fully afterward.
  • It’s normal for the battery percentage displayed in the app to be inaccurate for your first few rides. The LEDs on the cockpit of the Performance models offer an extra way of gauging your battery level.
  • When the last LED is blinking, it’s time to recharge.
  • Charge the battery indoors between 10°C and 25°C on a non-flammable surface using the charger from the accessories box.
  • Do not expose the battery or charger to full sun, moisture, or water during charging. Keep the battery away from fire and heat.
  • We recommend charging the battery during the day and in dry rooms fitted with smoke detectors. Do not ride in the rain without the battery inserted to keep the battery connectors clean and dry.
  • Make sure that the battery is in sound condition with no corrosion, cracking, or other damage before using it or charging it. Do not open, disassemble, or crush the battery. Do not use a battery or charger that is defective.
  • Keep the battery and charger out of reach of children.

Long live your battery

  • Battery life in general is described as the number of cycles it takes to arrive at 60% of the original battery capacity in ideal conditions. For Cowboy, this would be 500 cycles.
  • Note that lithium-ion batteries such as yours have no memory effect. Therefore you can charge your battery after every ride.

To maximize the lifetime of your battery:

  • Avoid leaving it fully discharged for prolonged periods.
  • If you plan to not use your bike for longer periods, remove the battery from the bike, store it in a dry environment at room temperature (between 10°C and 25°C), and charge your battery every 6-8 weeks.
  • This is to prevent the battery from going into ‘deep discharge’ mode, which is a necessary battery safety precaution. Once this mode is activated, the battery will need to be replaced, which is not covered under warranty and will incur additional costs.
  • The battery pack should be stored at room temperature. Avoid exposing the battery pack to direct sunlight on warm summer days.
  • Make sure that the battery gets a full discharge-to-charge cycle at least once every two months.
  • Caution: Inserting anything other than a genuine Cowboy battery presents a serious safety hazard. New batteries can be ordered with us directly. Dispose of used batteries at your local recycling center.
  • The battery pack must not be stored below -20°C or above +60°C and we recommend it be stored at room temperature. Never place the battery pack near sources of direct heat such as heaters or ovens.
  • Be careful not to drop the battery pack and do not attempt to open it.
  • If you have any doubts, contact customer service for more information.

Bike maintenance

Servicing & parts

  • We recommend servicing the bike once a year or every 1000km, whichever comes first.

  • As with all mechanical products, this bike is subject to wear and fatigue. Different materials and components may react to wear and fatigue in different ways. If the design life of a component has been exceeded, it may suddenly fail, possibly causing injuries
    to the rider. Any form of crack or change in coloring in highly stressed areas indicates that the end of life of the component has been reached and that it should be replaced.

  • Do not try to open or reach any part of the electrical system of the bike. There is a risk of injury and permanent damage to the bike.

  • Always use approved Cowboy spare parts should you need any. Contact us via the chat online or in the app, or email us at hello@cowboy.com.

Cleaning

  • Always take out the battery before performing any maintenance or cleaning.
  • Use a moist piece of cloth for the frame and we suggest water when cleaning the saddle. Bike cleaning products can be used to wipe down the frame. Do not steam clean, high-pressure clean, or clean your bike and your battery with a water hose.

Brake pads

  • Brake pads are an important part of your bike and ensure that you can always ride safely. It is recommended to check them every 1000km or as soon as you feel decreased braking power or hear a creaking noise. Your brake pads have a wear indicator built in.
  • When the surface is worn away so the small blue circle is visible, it’s time for a replacement set.

If the brakes of your Cowboy bike look like this:

  • The brake pads you need to use are the Sunrace UWD5 / Tektro F10XS.

Other compatible brake pads include:

  • Tektro F10BS
  • Shimano K03S

If the brakes of your Cowboy bike look like this:

  • The brake pads you need to use are the Shimano B05S.
  • The brake system is hydraulic and can only be used with mineral oil. Should the system oil need to be topped up or replaced, use mineral oil.

Tires

  • Your tires naturally wear over time and need replacing. There is a yellow Kevlar compound layer wear indicator inside. When the tire is worn and the inner layer becomes visible, it’s time for a new one.
  • If you need to replace the inner tubes, choose any tube with a Presta valve (aka F/V) compatible with the following tire dimensions (several ways to define tire sizes):
  • 42-584 / 47-584
  • 27,5”x1,65” / 27,5”x1,75” – 650-42 / 650-48
  • If you can’t find tubes to fit those dimensions, you may use smaller ones such as 559-47 or 26”x1,75
  • If you need to remove the wheels for any reason, reassemble the front wheel through the axle with 10Nm torque and the rear wheel nuts with 35Nm. For guidance speak with us in the app or check our online tutorials.

Belt drive

  • The carbon belt drive system does not require lubrication. Applying lubricant can cause the system to malfunction.
  • Regularly inspect the belt and sprockets carefully for signs of deterioration. Make sure the belt is always kept free of any debris and clean it with water and a small amount of soap if need be.
  • Dirt and dust hasten wear, which may cause the belt to break unexpectedly.
  • When the belt is worn it will need replacing. You can contact us via the chat in the app or online to source a new one.

Motor

  • For any motor-related issues, please contact us directly rather than trying to fix them yourself.
  • The motor is an auxiliary motor limited to 250W of power and assists up to 25 km/h, in compliance with EU regulations. Note that motor assistance will not function below -10°C or above +60°C.
  • The motor assistance system’s A-weighted emission sound pressure level at the rider’s ears is less than 70 dB(A).

Mandatory Torques

  • Saddle – Lateral screw: 8 Nm / Vertical screw: 18 Nm
  • Wheel – Front: 10 Nm / Rear: 30 Nm

Built for any season

  • The bike is designed for high performance in all seasons but there are certain things you can do to take care when battling the elements.
  • Invest in rain-proof clothing. High-visibility gear is always good to be seen by others on the darkened road.
  • Riding in the slush and snow will kick a lot of salty, dirty water onto your bike. Over time this can lead to damage from corrosion. Be sure to wipe it down with a damp cloth after each ride.
  • Extreme seasons go harder on the tires, so routinely check for wear and tear.
  • Remember, less grip on icy roads means it takes longer for the bike to come to a stop. Be mindful to apply the brakes sooner and more smoothly than you would normally.
  • For optimal performance and battery life, avoid exposing the bike to direct sunlight on warm summer days.
  • You’re all set to ride in any weather. The seasons come and go but we’re always by your side.

Warranty

  1. If you are a consumer you have a legal warranty of 2 years for the goods you purchased from Cowboy. This 2-year warranty still applies if the bike is transferred to another owner, and the warranty expires 2 years after the bike was originally (first) purchased.
  2. Bikes sold via the Cowboy Circular program come with a 1-year warranty.
  3. This warranty covers all original components against defects in workmanship and materials (e.g. in case the products do not correspond with the product description in the user manual or do not correspond with the advertisement of the product).
  4. During the first six months of your warranty, you do not have to prove the defect was already present when you bought the product.
  5. The warranty does not cover damages or defects due to accidents; an incorrect assembly or installation of the product by the user; an improper or negligent use; operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes).
  6. The warranty does not extend to parts that naturally deteriorate and need to be replaced due to normal use. The anticipated lifetime of these parts is dependent on factors such as the extent of use, maintenance, and overall handling. It is the responsibility of the owner to regularly inspect and adequately maintain their bicycle, and replace parts when they have reached their wear threshold. These parts include but are not limited to; tires, tubes, brake discs, brake pads, cables, belts, sprockets, spokes, bearings, and saddle damage.
  7. It is the responsibility of the customer to ensure that the battery is charged at the appropriate intervals (6-8 weeks) if not using the bike. Failure to do so may cause the battery to go into deep discharge mode, which is a necessary safety feature and requires a replacement of the battery at the cost to the customer.
  8. The warranty explicitly excludes coverage for any issues arising from the alteration or transformation of the product, including the use of third-party applications to modify or adjust motor controller settings. It is important to note that even a single modification can directly result in damages. Moreover, if such alterations lead to issues with other aspects of the bike, including its hardware, those specific issues will also not be covered under this warranty.
  9. Claims under the warranty must be made directly to Cowboy. Any repair under warranty needs to be executed by Cowboy or approved by Cowboy in advance. If not, Cowboy has the right to refuse the warranty claim.
  10. If a warranty claim is accepted, we will, in our sole discretion, provide a replacement (which is not necessarily identical) for any defective part or component(s), or we may make reasonable commercial efforts to fix the part or components. Cowboy will cover the expenses of the part, shipping, and any associated repair labor costs. Any additional transportation costs (such as those incurred if the customer requests an on-site technician to carry out the repair, or travel expenses to and from a service point) will be the responsibility of the customer.
  11. Any replacement parts or compo-nents will be covered under warranty for the same length of time as the original product and will expire at the same time as the original product’s warranty.
  12. The customer must return the defective part under warranty (replaced during a repair) to Cowboy unless specifically stated otherwise by Cowboy. Cowboy has the right to withhold further repairs or support until the defective part has been returned to Cowboy.
  13. The warranty referred to in this article applies to products intended for use within Cowboy shipping countries: Belgium, Netherlands, Germany, France, Luxembourg, Denmark, Sweden, Italy, Spain, Austria, UK, USA. Cowboy has no (warranty) obligations towards the consumer should the product be used outside those countries.
  • We reserve the right to update and modify these terms and conditions at any time without prior notice.
  • In the event of any conflict between these terms and conditions and any printed version thereof, the most current version of these terms and conditions as published on our website shall take precedence.

Intended use

  • You run the risk of an accident if you modify or tune your bike yourself. Modifications made to your bike can void the warranty and may render the bike no longer approved for use on public roads.

  • You should not perform any maintenance work on your bike without experienced knowledge. If you have any doubts or questions, contact us via the app or the chat on the website. Always use Cowboy genuine spare parts should you need any.

  • There is a risk of explosion if the battery is replaced with anything other than a genuine Cowboy battery. New batteries can be ordered with us directly. Dispose of used batteries at your local recycling center.

  • The Classic/Cruiser/Cruiser ST urban e-bike is designed for city commuting, making it ideal for tarmac, paved roads, and bike paths. Warning: Using the Classic/Cruiser/Cruiser ST e-bike outside of its intended environments or in extreme off-road conditions
    can increase the risk of accidents or damage to the bike. It is not suitable for severe mountain bike trails, steep downhill tracks, or extreme sports activities. Misuse of this e-bike may void the warranty and can lead to injury or bike failure.

  • The product : bicycle with electric pedal assistance.

  • Cowboy bikes comply with directives 2006/42/EU, 2011/65/EU, 2014/53/EU, and 2014/30/EU.

  • To see the full EC declaration of conformity, visit https://cowboy.bike/pages/downloads

  • We are committed to environmental sustainability and waste reduction. Therefore, this product may contain a limited number of meticulously inspected and certified refurbished parts that meet the same quality standard as new parts.

Community

  • Join the streets of Cowboy for a new perspective on the living city.
  • Share your ride #cowboybike
  • Follow us @cowboybike
  • cowboy.com
  • Cowboy S.A.
  • 67 Rue de la Régence
  • 1000 Brussels, Belgium
  • cowboy.com
  • Find your language
  • This guide is available online in Danish, Dutch, English, French, German, Italian, Spanish, and Swedishcowboy.com/pages/downloads

References

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