GRANDSTREAM UCM630X Series UCM Cloud IM Server User Guide
- June 4, 2024
- GRANDSTREAM
Table of Contents
GRANDSTREAM UCM630X Series UCM Cloud IM Server
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Overview
Cloud IM services with UCM devices provide cloud communication services with high performance, large storage, multi-functions, etc.
- Resolved the problem of limited storage space and performance of UCM devices and ensure that UCM devices are used for calling services. Cloud IM system provides unified communication services such as instant messages. Both telephone calls and instant message performance will be guaranteed.
- Unified management for the UCM devices across regions and satisfied the requirements of communication within the enterprise in different regions.
- With UCM Cloud IM service, all Wave clients will use the Cloud IM system, and the chat data will be stored in the cloud system.
Note:
Users can only use the Cloud IM services after logging in to the Wave
application. The Wave client download address is:
https://fw.gdms.cloud/wave/download/
Cloud IM Usage Scenario
UCM under External Network
The enterprise user can use the Wave application to make calls or chat from
anywhere on the public network. The enterprise user can use the calling
capabilities in the UCM and the Cloud IM services in the cloud system.
UCM under Internal Network
The enterprise user can only use the Wave application to make calls or chat on
the internal network of the enterprise. The enterprise user can use the
calling capabilities in the UCM and the Cloud IM services in the cloud system.
Requirements: UCM device can connect to Cloud IM server through public
network.
UCM under Internal/External Network
The enterprise user can use the Wave application to make calls or chat, no
matter under internal network of the enterprise, or under the public network
at anywhere. The user can make outbound calls through the UCMRC plan, and chat
through Cloud IM services between the internal network and the external
network.
Multiple UCM Devices Share One Cloud IM Server
If the enterprise has multiple UCM devices, and it requires them to chat with each other, create a group chat, make calls, and schedule meetings, the enterprise user needs to configure the Cloud IM service to the UCM devices to satisfy the communication requirements across different regions.
Enable Cloud IM Service
The user needs to purchase a UCM RemoteConnect plan with the Cloud IM service
before using the related features. The user can contact the distributor and
view more plan details on the official website.
- The user needs to associate the UCM device to the GDMS platform.
- After purchasing the UCM RemoteConnect plan which contains the Cloud IM service for the UCM device, the user can enable and use the Cloud IM service.
- Log in to the GDMS platform, the user needs to click Order History to access “My Plans” page.
- On the “My Plans” page, it will display the plan information purchased for the UCM device. The user can select the Cloud IM service corresponding to the specific UCM device by clicking the button , and access the Cloud IM service editing page to enable it.
Enable Cloud IM| After purchasing a UCMRC plan that contains the Cloud IM service, the user needs to enable the Cloud IM service on the GDMS platform.
Note:
If the user wants to disable the Cloud IM service which is currently in use and will no longer use it, the data in the Cloud IM server will be cleared after disabling it.
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Region| US Region / EU Region
Note:
l It is recommended to select the nearest region to the UCM device.
l If the user switches to another region, the data in the Cloud IM server will be cleared.
Enterprise Name| The user can customize the name of the enterprise which will use the Cloud IM
service.
Cloud IM Maximum Storage Space| The user can edit the maximum available storage space for the Cloud IM service.
Note:
l The user needs to allocate some space from the cloud storage space for Cloud IM service usage.
l The configured storage space must be larger than the space currently used by the Cloud IM service and smaller than the available cloud storage space.
Note:
* On the UCM Devices list, the user can click to view the plan information of the selected device and enable the Cloud IM service for the specific device.- The user can click the “Save” button to enable the Cloud IM service, and the user can view the Cloud IM service domain name, service ID, and Key.
- The user can quickly bind the UCM device for the Cloud IM service so that the UCM device can start to apply the Cloud IM service quickly.
Note:
- The user can also copy the service ID and service key and bind the UCM device to the UCM device management platform. The user can go to the UCM Web UI → System Settings → Cloud IM interface and enter the Cloud IM involved information in the blanks. The corresponding IM data are placed in the Cloud IM external server.
- If the UCM Cloud IM service expires, the Wave users cannot log in to the account. The chat data will also be deleted. Please renew the UCM Cloud IM service in time.
Configure Cloud IM Service for UCM
Configure Cloud IM Service for UCM through GDMS
- After enabling the Cloud IM service, the user can view the UCM RemoteConnect plan which has enabled the Cloud IM service on the “My Plans” page. Then, the user can click the icon the “Bind UCM Device” interface.
- View the UCM devices which are bound to the UCM Cloud IM service. It allows users to add/delete devices. Please see the screenshot below:
Table 1: Bind UCM Device Parameters
Note:
- If the user adds/deletes/edits a department name, the status will show as the icon until the UCM is online and synchronized, and then the updates will be applied.
- The bound device must have the UCM RemoteConnect plan which contains the Cloud IM service.
Configure Cloud IM Service for UCM through UCM Web UI
The user can log in to the UCM device’s Web UI → System Settings → Cloud IM
and click to enable the Cloud IM service. All chat data in the Wave
application will be stored in the Cloud IM server, and the data will not be
stored in UCM locally anymore.
The user can also configure the Cloud IM service for the UCM device through
the GDMS platform. The UCM settings will be synchronized after pushing the
parameters to the UCM device.
Cloud IM Settings
Table 2: Cloud IM settings
Enable Cloud IM| If the user has already purchased a UCM RemoteConnect plan which contains the Cloud IM service, or the user has already purchased a Grandstream IM server, the user can configure this service. If the user does not purchase the plan or server, the setting will not take effect, and the user only can use the UCM local IM service.
Note:
After enabling the Cloud IM service, the local chat data will not be visible.
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Local Proxy| If the user is using a UCM device as the IM server, to
ensure that the Wave
application can be used normally, it is recommended to enable this option.
Cloud IM Server Address| The user can fill the Cloud IM server address in this field with the Cloud IM server address provided by UCM RemoteConnect plan or the Grandstream IM server address.
The user can view the Cloud IM service information on the GDMS platform.
Service ID| The user can fill in the service ID of the Cloud IM server.
Key| The user can fill in the Key for the Cloud IM server.
Department Name| Enter the name of the department using this UCM
device so that the contact
details in the Wave application can be viewed.
Trusted User| When the user is using a UCM as the IM server, and the IM server address
is an IP address, the user needs to obtain this information from the IM server.
Dial Prefix| The dial prefix required to dial this UCM device must be the same as the trunk dial prefix configured in the UCM. Please refer to the UCM Administration Guide for more details.
View Cloud IM Storage
With the Cloud IM service, all chat data will be stored in the storage space
of this service.
Log in to the GDMS platform, the user can go to “My Plans” to find the Cloud
IM service, and the user can click the button to view the service domain,
service ID, service Key, and the usage of the storage space of this service.
Note:
- If the storage space for this plan is full, the user cannot send files and pictures in the chat.
- The user needs to allocate some space from the cloud storage space for the Cloud IM service usage. The user can customize the maximum storage space used by the Cloud IM service. If there is no more available cloud storage space, the user can contact the device distributor to upgrade the UCM RemoteConnect plan to a higher-level plan to obtain more cloud storage space.
UCM630X Cloud IM Server
Version 1.0.15.9
References
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