poly Edge E400 Series IP Desk Phones User Guide
- June 3, 2024
- Poly
Table of Contents
poly Edge E400 Series IP Desk Phones
CUTTING-EDGE EXPERIENCE
BENEFITS
- Stay informed with style with the surround light status indicator with RGB mixing.
- Hear every nuance with signature Poly HD voice and bass frequency enhancing speaker design.
- Designed with NFC technology for advanced integrations.
- Cut out distracting background noise at the source with Poly NoiseBlockAI and Poly Acoustic Fence technologies.
- Add your choice of devices with USB port for headsets, expansion module, or charging devices.
POLY EDGE E400 SERIES IP DESK PHONES
It’s time for a desk phone with more contacts that makes hybrid work easy. The
Poly Edge E400 Series brings two displays and fourteen-line keys to your
desktop. These phones offer more ways to connect, plus unbelievable audio, in
a seriously sharp package. Built for hot-desking or the home office, these
phones provide simple mobile phone pairing, plus bring together Poly’s famous
noise reduction technology and a cutting-edge design for the perfect user
experience. Our most versatile phones to date, the Poly Edge E400 Series is
packed with features you didn’t even know you needed, like text-to-speech and
antimicrobial protection. No matter what size your business, this is the phone
that upgrades your office with style, bringing your organization into the
future.
- 8-line keys on the main 3.5″ color IPS LCD display.
- A second integrated 6-key display supporting 18 speed dials, contacts.
- Optional Poly Edge E expansion module supported.
- Integrated Bluetooth® 5.0 for mobile phone or headset pairing (E450).
- Text-to-speech and new accessibility options.
POLY EDGE E400 SERIES
|
---|---
| POLY EDGE E400| POLY EDGE E450
IDEAL FOR| Enterprise professionals working from the office who rely
heavily on contact keys| Enterprise professionals working from the office or
home office who rely heavily on contact keys
LINE KEYS| 8 on main display, 6 on second display| 8 on main
display, 6 on second display
MAIN DISPLAY LINES, CONTACTS| 8 displayed / 32 supported| 8
displayed / 32 supported
SECOND DISPLAY CONTACTS| 6 displayed / 18 supported| 6 displayed
/ 18 supported
TOTAL LINES/CONTACTS| 50 (32 + 18)| 50 (32 + 18)
PAIRING BLUETOOTH® HEADSET AND MOBILE PHONE| No| Yes
WI- FI| No| Yes
SPECIFICATIONS
| |
LINES / FEATURE KEYS| • Unicode UTF-8 character support| •
Poly Computer Audio Connector app
SPECIFICATIONS
LINES / FEATURE KEYS
- 14-line keys (arranged 8+6 on two displays) supporting up to 50-line key assignments for lines, contacts, and features supported with pagination
- 4 context-sensitive “soft” keys
- 4-way navigation key cluster with center “Select” key
- Home and back feature keys
- Pagination key for additional lines/ contacts
- Volume + / – control keys
- Hold and Transfer keys
- Headset select key
- Speakerphone select key
- Mute key (illuminated when muted)
- Voicemail key
- One Poly Edge E Expansion module is supported for addition line keys order separately
USER INTERFACE FEATURES
- Color 3.5″ IPS LCD primary display (320×240 pixel resolution) and Color 2.4”(240×320 pixel resolution) secondary LCD display for BLF and contacts
- Voicemail support1 · WebKit-based browser
- Two position desk stand (an optional wall mount kit can be ordered separately)
- Unicode UTF-8 character support
- One USB Type-C ports (2.0 compliant) for media, storage applications, headset, and expansion module connectivity
- Surround Lighting for the status indicator (RGB with color mixing)
- Integrated Bluetooth 5.0 ( Edge E450 model only)
NFC Support
- Multilingual user interface including2 Arabic (UAE), Chinese (Traditional/ Simplified), Czech, Danish, Dutch, English (Canada/ US/UK), French (France/Canadian), German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, and
- Swedish
AUDIO FEATURES
- Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
- Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
- Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset
- Poly NoiseBlockAI technology removes most background noise when using the speakerphone
- Poly Computer Audio Connector app installed on your PC (Windows only) enables selecting your phone for PC audio in/out to use the phones handset, optional headset and handsfree speakerphone with PC applications
- Bass frequency enhancing design
- Frequency response–150 Hz-14 kHz for handset, optional headset and handsfree speakerphone modes
- Codecs: G.711 (A-law and -law), G.729AB, G.722 (HD Voice), G.722.1, iLBC, OPUS
- TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
- Individual volume settings with visual feedback for each audio path
- Voice activity detection
Comfort noise generation
- DTMF tone generation (RFC 2833 and in-band)
- Low delay audio packet transmission
- Adaptive jitter buffers
- Packet loss concealment
HEADSET AND HANDSET COMPATIBILITY
- Dedicated RJ-9 headset port
- Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
- Compliant with ADA Section 508 Subpart B 1194.23 (all)
- Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
- Compatible with commercially available TTY adapter equipment
- USB headset support (USB Type-C)
- Bluetooth headset support (Edge E450 model only)
CALL HANDLING FEATURES1
- Enhanced Feature Keys make powerful feature shortcuts online key appearances or soft keys
- Shared call/bridged line appearance
- Busy Lamp Field (BLF)
- Flexible line appearance (1 or moreline keys can be assigned for each line extension)
- Distinctive incoming call treatment/ call waiting
- Call timer and call waiting
- Call transfer, hold, divert (forward), park, pickup
- Called, calling, connected party information
- Local 3-way audio conferencing
- 1-touch speed dial, redial
- Remote missed call notification
- Do not disturb function
- Reverse Number Lookup via LDAP
- Calling Party Identification (RFC8225 classifications–Trusted, Unknown, SPAM)
- Electronic hook switch capable
- Local configurable digit map/dial plan
OPEN APPLICATION PLATFORM
- WebKit-enabled full browser that supports HTML5, CSS, SSL security, and JavaScript
- Supports Polycom Apps SDK and API for third-party business and personal applications
- NFC-enabled Edge E series phones allow third-party applications to read serial number and other device information that can be useful in application development such as guest login for phone hoteling or Bluetooth pairing1
- Corporate directory access using LDAP
- Visual Conference Management
NETWORK AND PROVISIONING
- SIP Protocol Support
- SDP
IETF SIP (RFC 3261 and companion RFCs)
- Two-port gigabit Ethernet switch 10/100/1000Base-TX across LAN and PC ports – Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment – Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
- Manual or dynamic host configuration protocol (DHCP) network setup
- Time and date synchronization using SNTP
- FTP/FTPS/TFTP/HTTP/HTTPS server based central provisioning for mass deployments
- Provisioning and call server redundancy supported1
- QoS SupportIEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
- VLAN–CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
- Network Address Translation (NAT) — support for static configuration and
- “Keep-Alive” SIP signaling
- RTCP and RTP support
- Event logging
- Syslog
- Hardware diagnostics
- Status and statistics reporting
- IPv4, IPv6, dual stack (IPv4/IPv6) mode
- TCP
- UDP
- DNS-SRV
- Wi-Fi network connectivity (EDGE E450)4 – 2.4-2.4835 GHz (802.11b, 802.11g, 802.11n HT-20) – 5.15-5.825 GHz (802.11a, 802.11n, HT-20,802.11n HT-40)
SECURITY
- 802.1X Authentication and EAPOL Media encryption via SRTP
- Transport Layer Security (TLS)
- Encrypted configuration files
- Digest authentication
- Password login
- Support for URL syntax with password for boot server address
- HTTPS secure provisioning
- Support for signed software executables
- Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with 802.1X (EAP-TLS, PEAP-MSCHAPv2)
POWER
- Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 4) 13 W (Max)
- External Universal AC/DC Adapter 5VDC @ 3A (2.5W) – power supply unit (PSU) sold separately4
- ENERGY STAR® rated
SAFETY
- UL 62368-1
- CAN/CSA C22.2 No. 62368-1-14
- EN 60950-1/62368-1
- IEC 60950-1 and IEC 62368-1
- AS/NZS 60950.1/62368.1
- REGULATORY APPROVALS (POLY EDGE E400)³
- FCC Part 15 (CFR 47) Class B
- ICES-003 Class B
- EN55032 Class B
- CISPR32 Class B
- VCCI Class B
- EN55024
- EN61000-3-2; EN61000-3-3
- UK – UKCA
- NZ Telepermit
- UAE TRA
- Eurasian Customs Union EAC
- Brazil ANATEL
- Australia RCM
- South Africa ICASA
PART NUMBERS – ACCESSORIES
- 2200-49925-001
- EDGE E, CCX350, PSU, 5V/3A, NA/JP
- 2200-49926-015
- DGE E, CCX350, PSU, 5V/3A, BZ/KR/CN/AR
- 2200-49926-125
- EDGE E, CCX350, PSU, 5V/3A, EU/ANZ/UK/IN
WARRANTY
- 1-year limited warranty
- Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
- Planned localizations
- Planned compliances
- Ordering an optional power supply unit will be necessary if not powered over Ethernet with PoE (i.e. Using Wi-Fi for network)
LEARN MORE
For more information on Poly Edge E400 Series visit
www.poly.com/edge-e400
©2022 Poly. All trademarks are the property of their respective owners. The
Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by
Poly is under license. 6.22 1836213
LEARN MORE For more information on Poly Edge E400 Series visit
www.poly.com/edge-e400
©2022 Poly. All trademarks are the property of their respective owners. The
Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by
Poly is under license. 6.22 1836213