BASEMENT WATCHDOG BWD12-120C Battery Backup Sump Pump Instruction Manual

: September 9, 2024
: BASEMENT WATCHDOG

BWD12-120C Battery Backup Sump Pump

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Product Information

Specifications

Model: BWD12-120C
System Type: Battery Backup Sump Pump System
Manufacturer: Basement Watchdog

Product Usage Instructions

Important Safety Warnings and Instructions

Before using the BWD Backup Sump Pump System, it is crucial to
read and understand the safety warnings and operating instructions
provided in the user manual. Failure to follow these instructions
could result in property damage, serious injury, or death.

Electrical Precautions

Ensure that the installation of the system complies with the
National Electric Code and all local codes and ordinances to
mitigate the risk of electrical hazards.

Battery Preparation

Handle the battery with caution as sulfuric acid can cause
severe burns. Keep it away from children and avoid contact with
skin, eyes, or clothing. In case of exposure, flush with water and
seek medical attention immediately.

Pump & Pipe Installation Instructions

The installation of the pump and pipes should be done carefully.
Refer to the provided instructions for various installation options
based on your sump configuration.

Battery Instructions

Follow the guidelines for connecting the battery to the system,
including instructions on connecting a single battery, multiple
batteries, and to AC power.

Control Unit Connections

Properly position the float switch and connect the pump,
battery, and AC power to the control unit as per the manual’s
instructions.

Understanding the Warning Lights and Alarms

Familiarize yourself with the warning lights and alarms of the
system. Learn how to silence alarms, troubleshoot battery issues,
and replace components if necessary.

Testing the System

Regularly test the float switch and utilize remote notification
features if available to ensure the system is functioning
correctly.

Maintenance Check List

Refer to the maintenance checklist provided in the manual to
keep track of routine maintenance tasks to ensure optimal
performance of the system.

FAQ

Q: What should I do in case of a power failure?

A: During a power outage, the backup sump pump system will
activate using battery power. Ensure the batteries are charged and
functioning properly.

Q: How often should I test the system?

A: It is recommended to test the system, including the float
switch and alarms, at least once every few months to ensure
readiness in case of emergencies.

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Instruction Manual & Safety Warnings
Battery Backup Sump Pump System Model BWD12-120C

Table of Contents

Important Safety Warnings and Instructions

Electrical precautions

2

Battery preparation

2

Battery precautions

2

Introduction

Items included in system

3

Additional items needed

3

System specifications

3

Replacement parts list

3

Pump & Pipe Installation Instructions

Installation options

4

Direct discharge to outside

5

Connection to existing discharge 6

Direct discharge for narrow sumps 7

Connection to existing discharge

for narrow sumps

8

Battery Instructions

9

Control Unit Connections

Positioning the float switch

9

Connecting the pump

9

Connecting the battery

9

Connecting two batteries

9

Connecting to AC power

9

Understanding the Warning Lights and Alarms

Silencing the alarm

10

Battery problem

10

Cleaning battery terminals

10

Replacing the battery

11

Power failure

12

Battery fuse has blown

12

Pump failure

12

Backup pump activated

12

Replacing the pump

13

Battery power level

13

Testing the System

Testing the float switch

13

Using the Remote Notification

Remote Terminal

13

Remote Alarm

13

USBData Port

14

Connect Module

14

Maintenance Check List

14

Parts & Service Information

Technical support

14

Warranty

14,15

Troubleshooting Guide

15

Other Products

16

IMPORTANT: Even if you have the Basement Watchdog backup sump pump system installed by someone else, you must read and follow the safety information contained in this manual. Failure to do so could result in property damage, serious injury, or death.

Important Safety
Warnings & Instructions
SAVE THESE INSTRUCTIONS. This manual contains important SAFETY WARNINGS and OPERATING INSTRUCTIONS for the Basement Watchdog Big Dog battery backup sump pump system. You must refer to it before attempting any installation or maintenance. ALWAYS keep these instructions with the unit so that they will be easily accessible.
Failure to read and follow these warnings and instructions could result in property damage, serious injury, or death. It is important to read this manual, even if you did not install the Basement Watchdog backup sump pump system, since this manual contains safety information regarding the use and maintenance of this product. DO NOT DISCARD THIS MANUAL.
ELECTRICAL PRECAUTIONS
! WARNING
This installation must be in accordance with the National Electric Code and all applicable local codes and ordinances.
! DANGER
Risk of electrical and fire hazard. May result in death, serious injury, shock or burns. To help reduce these risks, observe the following precautions:
· DO NOT walk on wet areas of the basement until all power has been turned off. If the main power supply is in a wet basement, call an electrician.
· NEVER handle the control unit with wet hands or while standing on a wet surface.
· ALWAYS unplug the control unit and disconnect the cables from the battery before attempting maintenance or cleaning.
· ALWAYS unplug the main pump when installing or servicing the backup pump or float switch to avoid electric shock.
· DO NOT expose the control unit to water, rain or snow.
· DO NOT place the control unit on the floor or on top of the battery.
· DO NOT pull the cord when disconnecting the control unit. Pull the plug.
Page 2

· DO NOT pull on the float switch cord.
· MAKE SURE A PROPERLY GROUNDED RECEPTACLE IS AVAILABLE. This pump is wired with a 3-prong grounded plug. To reduce the risk of electrical shock, only connect it to a properly grounded 3-prong receptacle. If you have a 2-prong receptacle, have a licensed electrician replace it with a 3-prong receptacle according to local codes and ordinances.
· DO NOT use an extension cord. The electrical outlet should be within the length of the pump’s power cord, and at least 4 feet above the floor.
· DO NOT use an attachment not recommended or sold by the manufacturer. Doing so may result in a risk of fire or injury from an electrical shock.
· DO NOT use pump in pits handling raw sewage, salt water or hazardous liquids. This system is for groundwater use only.
· DO NOT operate the computer control unit if it has received a sharp blow, been dropped, or it has been damaged in any way.
· DO NOT disassemble the control unit.
· DO protect the electrical cord from sharp objects, hot surfaces, oil and chemicals. Avoid kinking the cord.
· MAKE SURE the supply circuit has a dedicated fuse or circuit breaker rated to handle the power requirements of this system.
When service is required, contact Glentronics technical support at 800-991-0466, option #3, or send an e-mail to service@ glentronics.com. Return the control unit to the manufacturer for any repairs at the following address:
Glentronics, Inc., Attn: Repairs 645 Heathrow Drive
Lincolnshire, IL 60069-4205
BATTERY PREPARATION
! WARNING / POISON
Sulfuric acid can cause blindness or severe burns. Avoid contact with skin, eyes, or clothing. In the event of an accident, flush with water and call a physician immediately. KEEP OUT OF REACH OF CHILDREN.

To help reduce these risks, observe the following precautions:
· Someone should be within range of your voice or close enough to come to your aid when you work near a lead-acid battery.
· Have plenty of fresh water and soap nearby in case battery acid contacts skin, clothing or eyes.
· Wear eye and clothing protection and avoid touching your eyes while working with battery acid or working near the battery.
· If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters eye, immediately flood eye with running cold water for at least 15 minutes and get prompt medical attention.
! WARNING: Battery posts and terminals contain lead, lead compounds or chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. Wash hands after handling. See www. p65warnings.ca.gov for more information.
! WARNING: Battery fluid can expose you to chemicals including strong inorganic acid mists containing sulfuric acid, which is known to the State of California to cause cancer. For more information go to www.P65warnings.ca.gov.
BATTERY PRECAUTIONS
! DANGER
Explosive gases could cause serious injury or death. Cigarettes, flames or sparks could cause battery to explode in enclosed spaces. Charge in a well- ventilated area. Always shield eyes and face from battery. Keep vent caps tight and level.
To help reduce these risks, observe the following precautions:
· NEVER smoke or allow a spark or flame in the vicinity of the battery.
· Use the Basement Watchdog control unit for charging a LEAD-ACID battery only. DO NOT use the control unit for charging drycell batteries that are most commonly used with home appliances.
· Be sure the area around the battery is wellventilated.

· When cleaning the battery, first fan the top of the battery with a piece of cardboard (or another nonmetallic material) to blow away any hydrogen or oxygen gas that may have been emitted from the battery.
· DO NOT drop a metal tool onto the battery. It might spark or short-circuit the battery and cause an explosion.
· Remove personal metal items such as rings, bracelets, watches, etc. when working with a lead-acid battery. A short circuit through one of these items can melt it, causing a severe burn.
· ALWAYS remove the power cord from the electrical outlet before connecting or disconnecting the battery cables.
· Check the polarity of the battery bolts. The POSITIVE (+) battery bolt often has a larger diameter than the NEGATIVE (-) bolt.

Positive Bolt

Negative Bolt

· When connecting the battery cables, first connect the large ring on the end of the RED wire to the POSITIVE (+) bolt, and then connect the small ring on the end of the BLACK wire to the NEGATIVE (-) bolt of the battery.
· ALWAYS keep the cover secured on the battery box by slipping the tabs through the fittings on the front and back of the box. DO NOT place anything on top of the battery or battery box cover.
! DANGER
Do not use this system to pump flammable or explosive fluids such as gasoline, fuel oil, kerosene, etc.
DO NOT use this system in pits handling raw sewage or other hazardous liquids.

Introduction
The Basement Watchdog Big Dog backup sump pump is designed as an emergency backup system to support your main AC sump pump, and it will automatically begin pumping whenever the float switch is activated by rising water.
If your main AC pump breaks or is unable to keep up with all the incoming water, the Basement Watchdog pump is capable of running without discharging the battery as long as the AC power is on. As soon as the AC power is interrupted, the battery takes over. Should any malfunction or emergency occur that involves the sump pump, the battery, or the AC power, the Basement Watchdog system will sound an alarm. A light on the display panel of the control unit will indicate the cause of the alarm and the corrective action.
For added reliability, the float switch has not one but two floats. Should one float fail to operate, the second float automatically activates the pump.
To extend the battery runtime, two batteries may be connected to the Basement Watchdog Big Dog system by purchasing a second battery and a set of battery jumper cables.
Battery Box

Jumper cables specifically designed for this use are available from the manufacturer, Glentronics, Inc. (PJC)
The Basement Watchdog Sump Pump System includes:
· A control unit with a dual float switch, battery cables, a 5-Amp AC fuse, and a 25Amp DC fuse
· A plastic wire tie for mounting the float switch
· A pump with a 1¼” x 1½” pipe adapter
· A battery box
You will also need to supply:
· A Basement Watchdog Maintenance Free (AGM) Standby Battery (BW-27AGM).
DO NOT use an automotive battery with this system.
The internal construction of some wet cell batteries may not be compatible with this system. Glentronics can not guarantee the compatibility of other brands of batteries. The use of a Basement Watchdog battery is HIGHLY recommended.

Control Unit

Pipe Adapter

Pump

Battery Wires Wire Tie

Float Switch

· 1½” rigid PVC pipe and fittings
· PVC primer and cement
· A union with hose clamps or a wye connector and two (2) check valves, depending on the installation method you use
· A surge protector (recommended)

Klunkless Check Valve

AGM Battery

1½” Rigid PVC Pipe & Fittings

PVC Primer & Cement

Surge Protector

Union & Hose Clamps Wye Connector

Quick Connect Pipe

For narrow sump pits you will need some additional parts:
· An “L” bracket at least six (6) inches long (preferably one that will not rust)
· Two (2) stainless-steel hose clamps
· One (1) stainless-steel screw (#8-32 x 3/4″), a matching washer and nut

To connect two batteries you will need:
· Two (2) batteries of the same age, type and capacity (so they will have equal power). DO NOT use batteries of different types, ages or capacities as they will not charge properly.
· An additional battery box
· A set of battery cables with rings on both ends to connect the two batteries together (PJC is available from Glentronics, Inc.)

Use of a Basement Watchdog Klunkless Check ValveTM (BW-CVK15) will provide quieter operation. (See back cover for more information.)
Replacement Part Numbers Pump …………………………………… 1011003 Float switch assembly ………… Float-DLH-MC Pipe adapter………………………….. 1120002 Battery box……………………………. 1113003 Battery jumper cable for 2 batteries…….. PJC Call 800-991-0466, option #3 to order parts.
System Specifications Power supply requirements . . . .115 volts AC Pumping capacity . . . . . . . . . 3,500 GPH @ 0′ Pumping capacity . . . . . . . .2,200 GPH @ 10′ Pump dimensions w/elbow . . . 75/8″ H x 9″ W Pump housing & strainer . . . . . noncorrosive,
will not rust Pump . . can run dry for short periods of time Float switch. . . . . . . . . . independent, can be
set at any level

Page 3

Pump & Pipe Installation Instructions
Two basic methods can be used to install the pump: a direct discharge to the outside of the building or a connection to an existing discharge pipe. The same two options apply in very narrow sump pits where the backup pump must be mounted above the main pump.
Use a pit that conforms to all local codes, and check the code to see if a gate valve or ball valve is required.
Whenever possible, install your Basement Watchdog backup pump with a direct discharge to the outdoors. During very heavy rainstorms, storm sewers often fill up. If your pump is trying to discharge water into a full sewer, the water has nowhere to go. By discharging directly outdoors, the water that is pumped out of the sump pit always has an outlet. For this method, drill a hole through a floor joist or the foundation from the basement to the outside of the house and push the water away as far as possible.
If the direct discharge method is not feasible or convenient, the Basement Watchdog pump can be connected to the same line as your main AC sump pump by installing a wye connector and two (2) check valves.
In most cases, the backup pump will fit next to the main AC pump in the sump pit. In very narrow pits, the backup pump can be mounted above the main AC pump. Try to fit the backup pump next to the main AC pump first. Make sure enough room exists so the backup pump and the main pump do not touch each other.
Before starting the installation, clean the pit of all debris. The pump’s strainer must be kept clear. The pump should not be set directly onto a clay, earthen, or sand base. Instead install bricks, blocks or a sump foot under the pump to provide a solid base and raise the pump off the sump pit floor. The pump should be level. Install discharge plumbing according to local, regional and state codes.
Select the installation method that will best suit your needs from the diagrams at the right. Full instructions for each installation method are provided on pages 5-8.
Installation may take several hours.
Page 4

NORMAL SUMP PIT INSTALLATIONS
FLOOR JOIST
RIGID 11/2″ PVC PIPE

SLOPE PIPES DOWN

Installation A: Direct Discharge
to Outside (Page 5)
NARROW SUMP PIT INSTALLATIONS

UNION OR CHECK
VALVE
DRILL 3/16″ HOLE IF CHECK
VALVE USED PIPE ADAPTER
BASEMENT WATCHDOG
PUMP
FLOOR JOIST

CHECK VALVE

PUMP WIRE

DRAIN TILE
3/16″ HOLE MAIN AC PUMP SUMP FOOT

SLOPE PIPES DOWN

RIGID 11/2″ PVC PIPE

Installation C:
Direct Discharge to Outside
(Page 7)

UNION OR CHECK
VALVE
PUMP WIRE
DRILL 3/16″ HOLE IF CHECK
VALVE USED PIPE ADAPTER
BASEMENT WATCHDOG
PUMP “L” BRACKET

CHECK VALVE
DRAIN TILE HOSE CLAMPS 3/16″ HOLE MAIN AC PUMP SUMP FOOT

FLOOR JOIST

SLOPE PIPE DOWN

RIGID 11/2″ PVC PIPE
WYE CONNECTOR

45º ELBOW

CHECK VALVE
3/16″ HOLE
PIPE ADAPTER BASEMENT WATCHDOG PUMP

PUMP WIRE

CHECK VALVE

DRAIN TILE
3/16″ HOLE
MAIN AC PUMP SUMP FOOT

Installation B:
Connection to Existing Discharge Pipe
(Page 6)

FLOOR JOIST
RIGID 11/2″ PVC PIPE

SLOPE PIPE DOWN

RIGID 11/2″ PVC PIPE
45º ELBOW
CHECK VALVE PUMP WIRE
3/16″ HOLE
PIPE ADAPTER BASEMENT WATCHDOG PUMP
“L” BRACKET SUMP FOOT

WYE CONNECTOR
CHECK VALVE

DRAIN TILE
HOSE CLAMPS 3/16″ HOLE MAIN AC PUMP

Installation D:
Connection to Existing Discharge Pipe
(Page 8)

Pump & Pipe Installation Instructions
INSTALLATION A:
DIRECT DISCHARGE TO THE OUTSIDE OF THE BUILDING (Diagram A)
! DANGER
Unplug the main AC pump when installing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death.
1. Cut a piece of 1½-inch rigid PVC pipe long enough to reach from the bottom of the sump pit to one (1) foot above the floor. Prime and cement it to the pipe adapter, and then screw the adapter into the pump.
2. Secure the pump wire so that the plug on the end will not fall into the pit. Attach the wire to the pipe with a piece of tape.
3. Clear the pit of debris. Place the pump with the PVC pipe attachment on the bottom of the sump floor next to the main AC pump. The pumps should not touch each other. Do not mount the pump to any existing pipes; it should

be placed on the floor of the pit. A sump foot should be placed under the pump if rocks or other debris tend to collect on the sump floor, which could clog the pump.
4. Attach a union or a check valve to the top of the 1½-inch pipe. This will allow the pump to be removed easily, should the need arise.
The path of the rest of the pipe and the details of each installation will vary. Using sound plumbing practices, route the discharge pipe to an exterior wall via the shortest path with the fewest turns. More turns will reduce the pumping capacity. The pipe section exiting the building should be on a downward slope so the water in the pipe will exit outside instead of returning to the sump pit. Seal the hole in the wall where the pipe exits, and prime and cement or clamp all connections securely to prevent leaking. When directly discharging to the outside, no check valve is required. However, a check valve will prevent water from flowing back into the pit when the pump has stopped.
CAUTION
If you use more than a total of 20 feet of pipe (including vertical and horizontal

runs) in the installation, install a check valve in place of a union. Make sure it is installed with the arrow pointing up, or it will not prevent the backflow of water. When a check valve is used, a 3/16-inch hole must be drilled in the PVC pipe above the Basement Watchdog pump. Drill the hole at a 45º angle toward the top of the sump to avoid splashing water outside the sump pit. Make sure the hole is above the water line and below the check valve. If a hole is not drilled above the pump, an air lock may prevent the pump from operating.
FLOOR JOIST
RIGID 11/2″ PVC PIPE

SLOPE PIPES DOWN

3 1

2

4

UNION OR CHECK
VALVE
DRILL 3/16″ HOLE IF CHECK
VALVE USED
PIPE ADAPTER
BASEMENT WATCHDOG
PUMP

CHECK VALVE

PUMP WIRE
Diagram A

DRAIN TILE
3/16″ HOLE MAIN AC PUMP SUMP FOOT

Page 5

Pump & Pipe Installation Instructions
INSTALLATION B: CONNECTION TO AN EXISTING DISCHARGE PIPE (Diagram B) Depending on your installation requirements, PVC pipe lengths will vary. Cut the pipes and assemble them as shown in photo #7. Do not cement them together until you are sure they are cut to the correct lengths. It is important to keep the discharge pipes on both pumps parallel to each other, so that the pumps remain flat on the floor of the sump pit. More detailed instructions follow.
! DANGER Unplug the main AC pump when installing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death.
1. Cut a piece of 1½-inch rigid PVC pipe long enough to reach from the bottom of the sump pit to one (1) foot above the floor. Prime and cement the pipe to the pipe adapter, and then screw the adapter into the pump.
1
2. Install a check valve on the top of the PVC pipe attached to the Basement Watchdog pump. Make sure it is installed with the arrow pointing up or it will not prevent the backflow of water. CAUTION
3. When a check valve is used, a 3/16-inch hole must be drilled in the PVC pipe above the Basement Watchdog pump. Make sure it is above the water line and below the check valve. Drill the hole at a
Page 6

2

3

45º angle toward the top of the sump to avoid splashing water outside the sump pit. If a 3/16-inch hole is not drilled in the pipe above the pump, an air lock may prevent the pump from operating.
4. If no check valve is on the discharge pipe of the main AC pump, one must be installed at this time. Cut the discharge pipe approximately one (1) foot above the floor. Install a check valve on the top of the pipe and tighten the bottom hose clamp. Now prime and cement a small piece of 1½-inch PVC pipe to the bottom of a wye connector. Prime and cement the top of the wye assembly to the discharge pipe with the wye extension facing down toward the backup pump. Now connect the bottom of the assembly to the check valve and tighten the hose clamp.
CAUTION
Failure to install a check valve between the wye connector and the main AC pump will cause the backup system to not operate properly. A 3/16-inch hole must also be drilled in the PVC pipe above the main AC pump.
5. Secure the pump wire so the plug on the end will not fall into the sump pit. Attach the wire to the pipe with a piece of tape.
6. Clear the pit of all debris. Place the pump with the PVC pipe attachment on the bottom of the sump floor next to the main AC pump. The pumps should not touch each other. Do not mount the pump to any existing pipes; it should be placed on the floor of the sump pit. A sump foot should be placed under the pump if rocks or other debris tend to collect on the sump

4

5

FLOOR JOIST

6
RIGID 11/2″ PVC PIPE
WYE CONNECTOR

45º ELBOW

7
floor, which could clog the pump. 7. Connect a piece of 1½-inch PVC
pipe above the check valve of the Basement Watchdog pump, and attach a 45º elbow to that pipe. Extend another piece of pipe to reach from the 45º elbow to the wye connector on the other pipe.
8. Prime and cement all pipe connections securely to prevent leaking, and tighten all the hose clamps.

CHECK VALVE
3/16″ HOLE
PIPE ADAPTER BASEMENT WATCHDOG PUMP

PUMP WIRE
Diagram B

SLOPE PIPE DOWN
CHECK VALVE
DRAIN TILE 3/16″ HOLE MAIN AC PUMP SUMP FOOT

Pump & Pipe Installation Instructions
INSTALLATION C:
DIRECT DISCHARGE TO THE OUTSIDE OF THE BUILDING FOR NARROW SUMP PITS (Diagram C)
! DANGER
Unplug the main AC pump when installing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death.
1. Attach an “L” bracket to the discharge pipe of the main AC pump with two (2) stainless-steel hose clamps. Position the bracket so the bottom of the “L” is just above the top of the main pump, and out of the way of any float switch on the main pump.
2. (a) Remove the black bottom strainer of the pump by pressing in the two tabs on the strainer and pushing down. Holes suitable for mounting are on the bottom of the strainer. (b) Using the #8-32 x ¾-inch stainless-steel screw, washer and nut, attach the strainer to the “L” bracket.

(c) Once the strainer is attached, simply press the rest of the pump onto the mounted strainer.
3. Secure the pump wire so that the plug on the end will not fall into the sump pit. Attach the wire to the pipe with a piece of tape.
4. Cut a piece of 1½” rigid PVC pipe long enough to reach from the elbow of the backup pump to one (1) foot above the floor. Prime and cement it to the pipe adapter, and then screw the adapter into the pump.
5. Attach a union or check valve to the top of the 1½-inch PVC pipe. This will allow the pump to be removed easily, should the need arise.
The path of the rest of the pipe and the details of each installation will vary. Using sound plumbing practices, route the discharge pipe to an exterior wall via the shortest path with the fewest turns. More turns will reduce the pumping capacity. The pipe section exiting the building should be on a downward slope so that the water in the pipe will exit outside instead of returning to the sump pit. Be sure to seal the hole in the wall where the pipe exits, and prime and cement or clamp

all connections securely to prevent leaking. When directly discharging to the outside of the building, no check valve is required. However, a check valve will prevent water from flowing back into the pit when the pump has stopped.
CAUTION If more than a total of 20 feet of pipe (including vertical and horizontal runs) are used in the installation, install a check valve
5
FLOOR JOIST

in place of a union. Install it with the arrow pointing up or it will not prevent the backflow of water. When a check valve is used, a 3/16inch hole must be drilled in the PVC pipe above the Basement Watchdog pump. Drill the hole at a 45º angle toward the top of the sump to avoid splashing water outside the pit. Make sure the hole is above the water line and below the check valve. If a hole is not drilled above the pump, an air lock may prevent the pump from operating.
SLOPE PIPES DOWN

“L” BRACKET

RIGID 1 1/2″ PVC PIPE

1

2a

2b

2c

3

4

UNION OR CHECK
VALVE
PUMP WIRE
DRILL 3/16″ HOLE IF CHECK
VALVE USED PIPE ADAPTER
BASEMENT WATCHDOG
PUMP “L” BRACKET

CHECK VALVE
DRAIN TILE HOSE CLAMPS 3/16″ HOLE MAIN AC PUMP SUMP FOOT
Diagram C

Page 7

Pump & Pipe Installation Instructions
INSTALLATION D:
CONNECTION TO EXISTING DISCHARGE PIPE FOR NARROW SUMP PITS (Diagram D)
Depending on your installation requirements, PVC pipe lengths will vary. Cut the pipes and assemble them as shown in photo #8. Do not cement them together until you are sure they are cut to the correct lengths. It is important to keep the discharge pipes on both pumps parallel to each other, so that the pumps remain flat on the floor of the sump pit. More detailed instructions follow.
! DANGER
Unplug the main AC pump when installing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death.
1. Attach an “L” bracket to the discharge pipe of the main AC pump with two (2) stainless-steel hose clamps. Position the bracket so the bottom of the “L” is just
“L” BRACKET

above the top of the main pump, and out of the way of any float switch on the main pump.
2. (a) Remove the black bottom strainer of the pump by pressing in the two tabs on the strainer and pushing down. Holes suitable for mounting are on the bottom of the strainer. (b) Using the #8-32 x ¾-inch stainless-steel screw, washer and nut, attach the strainer to the “L” bracket. (c) Once the strainer is attached, simply press the rest of the pump onto the mounted strainer.
3. Secure the pump wire so that the plug on the end will not fall into the pit. Attach the wire to the pipe with a piece of tape.
4. Cut a piece of 1½-inch rigid PVC pipe long enough to reach from the elbow of the backup pump to one (1) foot above the floor. Prime and cement it to the pipe adapter, and then screw the adapter into the pump.
5. Install a check valve on the top of the PVC pipe attached to the Basement Watchdog pump. Make sure it is installed with the

arrow pointing up or it will not prevent the backflow of water.
CAUTION
6. When a check valve is used, a 3/16-inch hole must be drilled in the PVC pipe above the Basement Watchdog pump. Make sure it is above the water line and below the check valve. Drill the hole at a 45º angle toward the top of the sump to avoid splashing water outside the sump pit. If a 3/16-inch hole is not drilled above the pump, an air lock may prevent the pump from operating.
7. If no check valve is on the main AC pump discharge pipe, one must be installed at this time. Cut the discharge pipe approximately one (1) foot above the floor. Install a check valve on the top of the pipe and tighten the bottom hose clamp. Now prime and cement a small piece of 1½-inch PVC pipe to the bottom of a wye connector. Prime and cement the top of the wye assembly to the discharge pipe with the wye extension facing down

toward the backup pump. Now connect the bottom of the assembly to the check valve and tighten the hose clamp.
CAUTION
Failure to install a check valve between the wye connector and the main AC pump will cause the backup system to not operate properly. A 3/16-inch hole must also be drilled in the PVC pipe above the main AC pump.
8. Connect a piece of 1½-inch PVC pipe above the check valve of the Basement Watchdog pump, and attach a 45º elbow to that pipe. Extend another piece of pipe to reach from the 45° elbow to the wye connector on the other pipe.
9. Prime and cement all pipe connections securely to prevent leaking, and tighten all the hose clamps.

FLOOR JOIST
RIGID 11/2″ PVC PIPE

SLOPE PIPE DOWN

1

2a

2b

2c

3

4 Page 8

5

6

7

8

RIGID 11/2″ PVC PIPE

WYE CONNECTOR

45º ELBOW
CHECK VALVE PUMP WIRE

CHECK VALVE

3/16″ HOLE
PIPE ADAPTER
BASEMENT WATCHDOG
PUMP “L” BRACKET
SUMP FOOT

Diagram D

DRAIN TILE
HOSE CLAMPS 3/16″ HOLE MAIN AC PUMP

Battery Instructions
The Basement Watchdog Maintenance Free standby battery has been designed to run this system for 40 hours, based on a 10% duty cycle. However, most of the time the pump will turn on and off, and this battery will run the pump intermittently for days. To increase the runtime of this system, two batteries can be connected together. The batteries must be of same age, type and capacity. Connecting an old and new battery together will not charge properly. Specific connection instructions will be explained below. In addition, the unique materials in the Basement Watchdog standby batteries enable them to last longer in standby service.
CAUTION
· The use of automotive batteries is NOT recommended. Automotive batteries are not designed for this application. They will only run the pump for a short time and will have a shorter life than a standby battery.
· The internal construction of some wet cell batteries may not be compatible with this

system. Glentronics can not guarantee the compatibility of other brands of batteries. The use of a Basement Watchdog battery is HIGHLY recommended.
Control Unit Connections
! DANGER
Risk of electrical shock or battery explosion, which can cause serious injury or death. Unplug the main AC pump to avoid electrical shock. Wear eye protection. Work in a wellventilated area. Do not smoke or allow a spark or flame in the vicinity of the battery. Avoid dropping metal tools on the battery. If battery acid contacts eyes, flush with water for 15 minutes and get prompt medical attention. Review the safety instructions on page 2.
Position the control unit in a secure place approximately four (4) feet above the floor. Be sure the power cord will reach the AC power outlet, and the pump and the float switch will reach the bottom of the sump pit. Position the unit in a well-ventilated area. Do not place anything on top of the battery. Do

WiFi Module 2.0 Reset

Status Solid Green = Connected Solid Red = Not connected Alternating = Ready for Setup
AUX USB

WiFi Server

Pump System

Water Sensor (optional)

Diagram F

not place anything on top of the control unit. (Diagram F)
1. Positioning the dual float switch: The float switch will turn on the pump when the water raises either float, and the pump will remain running as long as the water is above the float. When the water drops below the float switch, an internal timer in the control unit will keep the pump running an additional 25 seconds to empty the sump pit. The switch should be mounted about six (6) inches above the water level line in the sump pit. Attach the float switch very securely to the discharge pipe with the plastic wire tie. Be sure the switch is positioned
vertically with the mounting bracket at
the top. Do not tilt the switch. Do not
position the float switch on the side of the
discharge pipe facing the drain tile or any
incoming rush of water!
2. Connecting the pump: Remove the security tag from the pump and plug the pump wires into the pump connector on the back of the control unit. Keep the backup pump wire, the AC pump wire, and the float wire separate from each other. Do not let them cross on the final installation.
3. Connecting the battery: Attach the battery cables to the battery: the RED wire to the POSITIVE (+) bolt and the BLACK wire to the NEGATIVE (-) bolt. Replace the bolts and tighten them. DO NOT apply corrosionresisting sprays or pads to the terminal rings or posts, since this could prevent the battery from charging properly.
4. Connecting two batteries: If you are connecting two batteries to the system, before you replace the bolts, connect the additional PJC cable to the two batteries: the BLACK wires to the POSITIVE (+) bolts and the WHITE wires to the NEGATIVE (-) bolts of each battery. NEVER attach one end of the positive wire to the positive bolt and the other end of the positive wire to the negative bolt on the other battery.
5. Immediately plug the AC power cord into a grounded AC wall outlet. (A surge protector that protects all three pins on the power plug is recommended.) You will have 10 seconds before the “Power failure” alarm will sound. The alarm will be silenced once the unit is plugged into

1

2

Positive 3 Bolt

Negative Bolt

4
5
the wall. At this time the computer control unit will perform a startup procedure and the percentage lights will cycle from 25% to 100%. 6. Secure the cover on the battery box by slipping the tabs through the fittings on the front and back of the box.
7
Page 9

7. For a neater installation, secure the cables from the controllers to the discharge pipe in several places. Make sure the wires are not touching or overlapping each other.
8. Following the installation, be sure to check the pump operation by filling the sump with water and observing the pump through several full cycles.
9. BE SURE TO PLUG IN THE MAIN AC PUMP WHEN YOU FINISH THE INSTALLATION.
Understanding the Warnings & Alarms
The Basement Watchdog control unit features a series of warning lights that pinpoint potential problems. In addition, an alarm sounds to alert you to the problem. In some cases the lights and alarm will go off automatically when the problem has been solved. In others, the BLUE RESET button must be pushed to silence the alarm. Refer to the table at bottom right for a quick review of the features and their corresponding alarm status.
SILENCING THE ALARM DURING AN EMERGENCY
If the alarm can be silenced before the problem is corrected, you may silence it for two (2) minutes by holding down the RESET button for one (1) second. The alarm will be silenced, but the light will stay on. To silence the alarm for 24 hours, hold down the RESET button for five (5) seconds. The warning light will stay on. It will automatically reset itself after 24 hours.
Page 10

Battery Problem

This light and alarm will come on when the control unit detects less than one- half (½) hour of pumping power remains in the battery, or that the battery is damaged. The alarm cannot be silenced because action needs to be taken to protect your basement. If your battery is more than five (5) years old, replace it. If not, here are several situations that would cause the pump to run the battery for an extended time and discharge the battery. Check the following list before you replace the battery:
· If the 2nd light on the controller is also on, it means that the unit is not receiving AC power. Either the AC power is out, the

Warning Battery problem
Power failure Pump failure Pump was activated

Light Yes Yes Yes Yes

Alarm Yes Yes Yes Yes

circuit breaker or ACfuse has blown, or the outlet is bad. When the problem is corrected, the battery should recharge.
· If no other lights are on, the terminals may be corroded and the battery cannot charge properly. Unplug the controller from the wall outlet. Then check the battery cables and the battery bolts for corrosion. Clean and tighten them as needed. The procedure is described in the next column.
· If the battery bolts have been cleaned and the light is still on, the issue could be the controller or battery. The best way to determine if the battery is the problem is to have it charged and load-tested at a local car service station or auto supply store. If the battery is bad and less than one (1) year

Alarm can be silenced before problem is corrected
No
Yes
No
Yes

Alarm shuts off automatically when the
problem is corrected
No, push RESET button
Yes
No, push RESET button
No, push RESET button

old, contact Glentronics customer support for a replacement (receipt required). If the battery is good, contact Glentronics’ service department for further instructions. The
phone number is 800-991-0466, option

3.

If the battery alarm goes on while the pump is running and the power is out, you will have a minimum of one-half (½) hour of continuous pumping time to replace the battery. (In most cases, the pump does not run continuously, and therefore, you actually have a longer time to replace it.) You will not be able to silence the alarm. Left unattended, the basement will flood. In a severe emergency, if a replacement battery is not available, you could temporarily use your car battery, or recharge this battery by connecting it to your car battery.
Once AC power is restored, the battery will recharge automatically unless it is old or damaged. The alarm will stay on until the RESET button is pressed for one (1) second. If your sump pump system has run for a long time, the battery may be very depleted. In this condition, when the AC power is returned to the unit, a battery alarm will continue to sound. The battery may need a longer period to recharge. Press the RESET button for five (5) seconds to silence the alarm.
If the battery is completely discharged, an internal safety feature will not allow the charging system to activate. Call the Glentronics service department for instructions or replace the battery.
CLEANING THE BATTERY BOLTS AND CABLES
! DANGER
Risk of electrical shock or battery explosion, which can cause serious injury or death. Wear eye protection. Work in a well-ventilated area. Do not smoke or allow a spark or flame in the vicinity of the battery. Avoid dropping metal tools on the battery. If battery acid contacts eyes, flush with water for 15 minutes and get prompt medical attention. Review the safety instructions on page 2.
1. Unplug the power cord from the wall outlet.
2. Remove the cover of the battery box by pushing in the tabs on the front and back, and then lifting up.

2

3 4

6

Positive

7

Boltt

8

Negative Bolt Surge Protector

9
3. Fan the area around the top of the battery with a piece of cardboard (or another nonmetallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery.
4. Unscrew the bolts and remove the battery cables.
5. Clean the battery bolts with an appropriate cleaner or wire brush.
6. Clean any corrosion off of the ring connectors on the ends of the battery cables. Use a stiff brush or sandpaper. DO NOT apply corrosion-resisting sprays or pads to the terminal rings or posts after you have cleaned them, since this could prevent the battery from charging properly.
7. Replace the battery cables, RED to the POSITIVE (+) bolt and then BLACK to the NEGATIVE (-) bolt. Replace the cover of the battery box.
8. Plug the power cord back into the wall outlet. (You should provide additional protection for the control unit by using a surge protector.)
9. If any of the alarms are sounding, press the RESET button on the front of the control panel for one (1) second.
REPLACING THE BATTERY
! DANGER
Risk of electrical shock or battery explosion, which can cause serious injury or death. Wear eye protection. Work in a well-ventilated area. Do not smoke or allow a spark or flame in the vicinity of the battery. Avoid dropping metal tools on the battery. If battery acid contacts eyes, flush with water for 15 minutes and get prompt medical attention. Review the safety instructions on page 2.
REFER TO THE PHOTOS AT RIGHT

1. Unplug the power cord from the wall outlet.
2. Remove the cover of the battery box by pushing in the tabs on the front and back, then lifting up.
3. Fan the area around the top of the battery with a piece of cardboard (or another nonmetallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery.
4. Unscrew the battery bolts and remove the battery cables.
5. Remove the old battery from the battery box and place the new battery in the box.
6. Clean any corrosion off of the ring connectors on the ends of the battery cables. Use a stiff brush or sandpaper. DO NOT apply corrosion resisting sprays or pads to the terminal rings or posts after you have cleaned them, since this could prevent the battery from charging properly.
7. Replace the battery cables, RED to the POSITIVE (+) bolt and BLACK to the NEGATIVE (-) bolt. Tighten the bolts. Slide the switch on the front of the controller to the type of battery used with the system (maintenance free or wet-cell battery).
8. Plug the power cord back into the wall outlet. (Use a surge protector to give the control unit additional protection.)
9. If any of the alarms are sounding, press the RESET button on the front of the control panel for one (1) second.

Power Failure

Power failure can have several causes. The most common is a power outage by your electric company. During this emergency,

2

3 4

6

Positive

7

Bolt

8 9

Negative Bolt Surge Protector
Page 11

the Basement Watchdog system will automatically switch to battery power and protect your basement from flooding. You can silence the “Power failure” alarm for 24 hours by pressing the RESET button for five (5) seconds. The alarm will be silent, but the light will stay on. The system will continue to operate while the power alarm is silenced. After 24 hours, the alarm will reset automatically. 1. If the power is on in the rest of the house,
check the home circuit breaker or fuse box for failure, and correct the problem. 2. Check the power cord. Ensure it is securely plugged into the wall outlet. Make sure the outlet is working properly. 3. The control unit may have received a power surge. (a) Check the AC fuse located on the back panel of the control unit. First, unplug the control unit from the wall outlet. (b) Then, unscrew the barrel fuse by pushing in and turning counterclockwise and check to see if the wires in the fuse are intact. Replace the fuse by pushing it in and turning clockwise. If the wires are burned and broken, replace
2

3a
3b Page 12

GOOD BLOWN

the fuse with a 5-Amp glass barrel fuse, commonly found at hardware stores and auto supply stores. Plug in the control unit. (You should provide additional protection for the control unit by using a surge protector.) If the fuse blows again, call Glentronics technical support at 800991-0466, option #3.
The control unit must receive 115 volts AC +/- 5% from the AC outlet. Voltage lower than 110 volts will activate the “Power failure” alarm. Lower voltages can be caused by utility company brownouts or a heavy power draw from other appliances on the same circuit. Reduce the number of appliances on the circuit.

Pump Failure

! DANGER
Unplug the main AC pump before servicing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death.
REFER TO THE PHOTOS AT RIGHT
The Basement Watchdog control unit will check the pump and its wire connections each week for possible pump failure. The system will test the pump by running it for 2-3 seconds to make sure it is operating. The test will not trigger an alarm if everything is okay. If the “Pump failure” alarm sounds:
1. Check the pump plug in the back of the unit to make sure it is firmly connected. Check the pump wires to make sure they are connected securely to the pump plug. Check the rest of the pump wires for any possible breaks.
2. If the pump wires are intact, the pump may be clogged. (a) Disconnect the control unit from the wall outlet, and disconnect the battery cables. (b) Release the union or check valve and remove the pump and rigid PVC pipe section from the sump pit. (c) Clear any debris from outside and inside the strainer, and then reconnect the pump to the discharge pipe. (d) Connect the battery cables to the battery–the RED wire to the POSITIVE (+) bolt and then the BLACK wire to the

NEGATIVE (-) bolt. Tighten the bolts on the batter. (e) Plug the control unit back into the wall outlet. 3. (a) Check the DC fuse by pulling it out of the fuse holder. (b) If the wire within the fuse is burned and broken, replace the fuse with a 25-Amp DC safety fuse. If the fuse blows again, unplug the computer control unit from the wall and disconnect the battery cables from the battery. Then call Glentronics technical support for instructions at 800-991-0466, option #3. You may need to replace the pump. 4. Plug the main AC pump back into the wall outlet.
1
2a

2b

2c

Positive

2d

Bolt

Negative Bolt

3a GOOD

BLOWN

3b

Backup Pump Activated

When water rises in the sump pit and lifts the float switch, the pump will begin pumping, and the “Pump was activated” light and alarm will turn on. The pump warning stays on to alert you that the standby system was used to empty the water from the pit. Try to determine what caused the system to activate.
· Check the main pump for failure. It may not be working, the float switch may be stuck, or it may be too small to handle the inflow of water.
· Make sure the check valve is working and installed correctly. It may need to be replaced.
· Make sure the discharge pipe is not clogged or frozen.
· If the power was out, the backup pump was automatically activated. You need to push the RESET button on the front of the control panel to silence the alarm.
REPLACING THE PUMP
! DANGER
Unplug the main AC pump when installing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death. Review the safety instructions on page 2.
REFER TO PHOTOS ON FACING PAGE.
1. Unplug the Basement Watchdog control unit from the wall outlet.

2. Remove the cover of the battery box by

pushing in the tabs on the front and

back, then lifting up.

3. Fan the area around the top of the battery

with a piece of cardboard (or another

nonmetallic material) to remove any

hydrogen or oxygen gas that may have

4

been emitted from the battery.

4. Remove the battery cables from the

battery.

5. Unplug the pump from the back of the

control unit.

6. Release the union or check valve and remove the pump and the rigid PVC pipe section from the sump pit.

7. Unscrew the pipe and adapter from the

5

old pump, and screw them into the new pump.

8. Lower the pump into the pit and reconnect

the union or check valve.

9. Plug the pump wires into the back of the

control unit.

10. Connect the battery cables to the battery–the RED wire to the POSITIVE

6

(+) bolt and then the BLACK wire to the

NEGATIVE (-) bolt. Tighten the bolts.

11. Replace the cover of the battery box.

12. Plug the control unit and the main AC

pump back into the wall outlet.

13. If any alarms are sounding, press the RESET button on the front of the control

panel for one (1) second to silence them.

7

8

2

9

Positive

Negative

3

10

Bolt

Battery Power Level

Your Basement Watchdog backup sump pump system has a gauge which will report the level of charge remaining in the battery. As the battery’s energy is depleted during operation without AC power, or simply by aging, the gauge will indicate the percent of charge remaining in the battery. Should the level drop below 25%, the “Battery problem” indicator will light up and the alarm will sound.

BE SURE TO PLUG IN THE MAIN AC PUMP WHEN YOU HAVE COMPLETED THE TEST.
Using the Remote Notification
THE REMOTE TERMINAL
The Basement Watchdog Big Dog backup sump pump can be connected to a home security system or other alarm devices to alert you to a problem or required maintenance.

TESTING THE FLOAT SWITCH

It is important to manually test the float switch periodically or after any maintenance.

! DANGER

Unplug the main AC pump when installing or servicing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death. Review the safety

instructions on page 2.

Lift the float up and let go. This will activate

the pump. The control unit will run the pump for

approximately 25 seconds so it can empty all the

water in the sump pit. While the pump is active,

water will come out of the 3/16-inch hole that

was drilled into the PVC discharge pipe. This

is normal. The hole is needed to prevent an

air lock within the system. DONOT obstruct

the hole or an air lock may prevent the system

from activating. If no water is in the pit, the

pump can run dry for this amount of time. The

alarm will sound

and the “Pump was

activated” light will

go on. After the pump has stopped, push the RESET

LIFT FLOAT

button on the front

of the control panel

to silence the alarm.

INSTRUCTIONS FOR CONNECTING THE REMOTE ALARM
The terminal is located on the back of the control unit. The terminal has three (3) positions for wire connections: N.C. (normally closed), N.O. (normally open), and common.
Check your security system to determine whether an open (no contact) or closed (making contact) connection is needed to activate the alarm.
The security system will provide two connection terminals. Extend wires from the security system to the control unit. Strip the two wires, ¼-inch each. Connect either wire to the common terminal. To secure the wire into the terminal, insert the exposed wire into the hole on the back of the terminal next to the screw marked common. Turn the screw a few turns to lock in the wire.
If the security system requires a closing of a contact to activate the alarm, secure the other wire in the terminal hole labeled N.O. (normally open). If the security system requires an opening of a contact, secure the wire in the terminal hole labeled N.C. (normally closed).
Page 13

USB DATA PORT
This system has been updated with a USB port on the back of the controller. The purpose of this port is to allow communication with the Basement Watchdog CONNECT Module. DO NOT connect any other device to the USB data port other than a Basement Watchdog Wifi Module.
WIFI MODULE
The Basement Watchdog WiFi Module is a separately sold accessory that will allow homeowners to stay connected and receive remote notifications of potential problems and needed maintenance while away from home. Basement Watchdog WiFi Module (Model BW-WiFi2) · Sends emails, texts or push notifications
and status alerts to your phone, tablet or computer · No required monthly or yearly fees or subscriptions
For more information, please visit www.BasementWatchdog.com Page 14

MAINTENANCE CHECKLIST
Maintenance should be performed 1-2 times per year.
1. Lift the float switch (as described on page 13).
2. Remove all debris from the bottom of the pit and pump strainer.
3. Remove all debris from the water.
4. Remove all debris from the float switch.
5. Fill the pit with water. Make sure the pump turns on at the intended level.
6. While the pump is running, make sure the pump is evacuating water at a good pace and water is coming out of the 3/16inch air bleed hole.
7. Check and clean battery terminals.
PARTS & SERVICE INFORMATION
You can receive technical support, parts, or service information by calling Glentronics, Inc. at 800-991-0466, option #3, or by visiting the Basement Watchdog website at www.basementwatchdog.com. Send your unit to the following address if repairs are needed:
Glentronics, Inc., attn: Repairs 645 Heathrow Drive
Lincolnshire, IL 60069-4205

Limited Warranty
By opening this package and using this GLENTRONICS, INC. product, you are agreeing to be bound by the terms of the GLENTRONICS, INC. limited warranty (“warranty”) as set out below. Do not use your product until you have read the terms of the warranty. If you do not agree to the terms of the warranty, do not use the product and return it within the return period stated on your purchase receipt from the retail store or authorized distributor where you purchased it for a refund.
To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. GLENTRONICS, INC. disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. GLENTRONICS, INC. will not be liable for any incidental, special or consequential damages for breach of any express or implied warranties on this product. In so far as such warranties cannot be disclaimed, GLENTRONICS, INC. limits the duration and remedies of such warranties to the duration of this express warranty and, AT GLENTRONICS, INC.’s option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.
Any and all causes of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be governed by and construed under the laws of the State of Illinois. Any cause of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be filed only in the Circuit Court of the 18th Judicial District, Lake County, Waukegan, Illinois, or in the Northern District of Illinois if filed in Federal Court. The maximum liability for any product described in this warranty shall be the cost of product replacement only.
If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
What is Covered by this Warranty?
GLENTRONICS, INC. warrants to the end purchaser that its pumps, switch and control unit products are free from defective materials and workmanship for the periods indicated below:
All parts and labor (excluding installation) for a period of:
· 2-year standard warranty; 4 years when purchased WITH the Basement Watchdog Battery (BW-27AGM) AND registered online
The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its option, will either repair or replace the product and return it postage prepaid.
What is NOT Covered by this Warranty?
This warranty does not cover the cost or value of damaged property, including expressly any property that has been affected by water overflow, seepage or flooding. If GLENTRONICS, INC. determines that a product is deemed defective under this warranty agreement, it will repair or replace the PRODUCT ONLY. GLENTRONICS, INC. will not cover the cost to reinstall the product, nor will GLENTRONICS, INC. pay the cost of having a plumber or contractor repair or replace the product.
GLENTRONICS, INC. will not repair or replace a product that was installed incorrectly. A product shall be considered “installed incorrectly” when it deviates in any way from the instructions described in this manual.
This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit, handling inflammable liquids, solvents, strong chemicals or severe abrasive solutions; user abuse; misuse, neglect, improper maintenance, commercial or industrial use; improper connection or installation, damages caused by lightning strikes; excessive surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.

Limited Warranty continued
How to Obtain Warranty Service Within thirty (30) days of the product’s defective performance, the unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described hereunder in either its original carton and inserts, or a similar package affording an equal degree of protection. Products not received by GLENTRONICS, INC. at the address indicated below within thirty (30) days of the product’s defective performance will not be considered for warranty service. Products received after two (2) years from the date of purchase, fall outside of the timeframe for warranty service and will not be eligible for warranty service. The product must be returned to GLENTRONICS, INC. for inspection in order to be considered for warranty service. If the product is not returned to GLENTRONICS, INC. or the product is inspected by any person, plumber, contractor or business other than GLENTRONICS, INC., this warranty shall no longer be valid. Prior to defective operation, the unit must not have been previously altered, repaired or serviced by anyone other than GLENTRONICS, INC., or its agent; the serial number on the unit must not h ave been altered or removed; the unit must not have been subject to accident, misuse, abuse or operated contrary to the instructions contained in the accompanying manual. The dealer’s dated bill of sale, or installer’s invoice must be retained as evidence of the date of purchase and to establish warranty eligibility.
Where are Products Sent for Warranty Service? Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069
How Can I Obtain More Information? By calling 800-991-0466.
If the remedies in the troubleshooting guide do not resolve the problem, follow the instructions within this manual to disconnect the system from the outlet and the battery terminals, reconnect the system and then push the RESET button. If the problem continues, contact customer service at 800-991-0466, option 3.

Troubleshooting Guide ! DANGER Read safety warnings & instructions before attempting any repairs or maintenance.

Potential Cause

BATTERY PROBLEM

Solutions

Terminals are corroded

Clean terminals & cables

Cables are loose Battery is discharged below 25% Battery is old or damaged
Potential Cause

Tighten bolts

Replace battery if power is out. There is only 1/2 hour of continuous pumping power left. Battery will recharge when power is restored.

Replace battery

POWER FAILURE

Solution

Power outage An outlet, fuse or circuit breaker has failed

None. The backup pump will run off the battery. Slide the Audible Alarm switch to the off position.When power has returned, slide switch to on.
Try another outlet, replace the fuse, or reset the circuit breaker.

The power cord is unplugged

Make sure the power cord is plugged in securely.

The charger is receiving less than 110 volts from the outlet

None, if the utility company has instigated brownouts. Otherwise, reduce the number of other appliances on the circuit.

Potential Cause

PUMP FAILURE

Solution

Backup pump is unplugged Backup pump is clogged Backup pump is broken
Potential Cause

Make sure the pump is securely plugged into the back of the control unit

Remove strainer from pump and clean out any debris

Replace the pump

PUMP WAS ACTIVATED

Solution

The main AC pump failed because of a power outage

None. The backup pump was activated when needed.

The float switch on the main pump is stuck or defective The main AC pump is broken The main AC pump could not keep up with the inflow of water The check valve(s) is/are stuck or installed improperly

Free the float switch on the main pump or replace it Replace the main AC pump None. The backup pump was activated as needed. If this is a recurring problem, install a higher-capacity main pump. Replace the check valve(s) or correct the installation

Discharge pipe is clogged or frozen

Clean out the blockage, thaw or replace the discharge pipe

There is a slight chance of false activation if the float switch cord is wrapped around the AC power cord

Move the float switch cord away from the AC power cord

Potential Cause

DC FUSE HAS BLOWN

Solution

Pump is clogged Pump wires are exposed Pump is broken
Potential Cause

Remove strainer from pump. Clean out any debris. Replace the 25-Amp DC fuse

Replace the pump

AC FUSE HAS BLOWN

Solution

The control box received a power spike Potential Cause

Plug the control box into a surge protector. Replace the 5-Amp, 250-volt, slow-blow, glass barrel fuse on the back of the control unit

WATER WILL NOT LEAVE THE PIT

Solution

No check valve

If connecting backup to the primary discharge pipe, make sure there is a check valve on both the main and backup pipes below the tie-in point

Check valve is broken or installed improperly

Make sure check valve(s) is/are functioning and installed properly

Discharge pipe is clogged or frozen

Clean out the blockage, thaw or replace the discharge pipe

The float switch is not connected to the controller

Check connection of the float switch to the controller

There is an air lock in the system

Make sure the 3/16″ weep hole is drilled in the discharge pipe below the check valve, but above the water line. Make sure it is clear of debris.

Potential Cause

SYSTEM DOES NOT OPERATE AFTER INSTALLATION

Solution

The battery cables are connected backwards

Reverse the battery connections

Page 15

Additional Products to Protect Your Home

AC PUMPS
FEATURES AND BENEFITS:
· Sturdy, reliable pumps inside and out · Hiqh-quality materials and innovative
design · Professional-grade dual float, vertical or
tether switches included · Permanent split capacitor motor increases
energy efficiency · Upper and lower ball bearings for quiet
operation, extending the life of the motor

FLOAT SWITCHES
It’s probably the result of a float switch that is stuck or broken. Replace it with a Basement Watchdog dual float and controller for reliable operation. The dual float has, not one, but two floats mounted within a protective cage. Should one float fail to operate, the second float automatically activates the pump. The protective cage prevents debris or other wires from interfering with the movement of the float. It can be used to replace the float on most AC pumps.
BWC1

CHECK VALVES
If you’ve spent any time in your basement, you’ve probably noticed your sump pump turning on and off with a loud clunk. That’s the result of the water pressure slamming the valve closed in the check valve. The Klunkless Check Valve has a built-in air chamber to counteract that pressure and muffle the sound. It works just like a conventional check valve, only quieter.

WATER ALARMS
FEATURES AND BENEFITS:
· Detects leaks before costly water damage is caused and mold grows
· Can be placed directly on floors or mounted for installation in a variety of locations
· Senses as little as ¹/” of water
· Piercing 110 dB alarm can be heard throughout the house
· Small price, big protection
· Patented design allows it to detect water on any side (BW-WA360)
· Compact size (23/8″ x 1″ x 3¼”) fits almost anywhere (BW-WA360)

SIT-50D

BW-CVK15

BW-WA360

BWD-HWA

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