BASEMENT WATCHDOG BWWIFI2 WiFi Module 2.0 Instruction Manual

WiFi2 Module
Instruction Manual

BWWIFI2 WiFi Module 2.0

Welcome
Thank you for purchasing a Basement Watchdog product.
We at Glentronics strive for excellence in every product we design and manufacture. Should you need our help anytime during the life of your product, please visit our website at www.BasementWatchdog.com or call us at 800-991-0466.

Getting set up and connected is simple

1. Determine your Basement Watchdog pump system

2. Attach your WiFi module to your Basement Watchdog
   system

3. Accessories available

4. Wi-Fi water alarm

5. Mount your WiFi Module

6. Basement Watchdog CONNECT mobile app

7. Connect to your Wi-Fi network

8. Registering your module
   Other important information

9. Test the setup

10. The Glentronics CONNECT website

11. Explanation of the lights

12. Resetting the module and troubleshooting

Before you begin
View the installation video at www.BasementWatchdog.com/videos

What you need:

• Active Internet service provider (2.4GHz only)
• Wi-Fi network name
• Wi-Fi network password
• Wi-Fi-capable device (computer, tablet or smartphone)
• Recommended: Battery backup for your Wi-Fi router/modem (battery built into router or UPS)

This is a Wi-Fi-based device that remotely alerts the user of potential water problems in their home. It uses the internal Wi-Fi chip to connect to the user’s Wi-Fi network through their router. When connected to a backup sump pump system, the WiFi Module sends an email, text, or push notification to the user’s phone, tablet or computer when a potential problem exists with the connected sump pump system. In the past, the user must be home to be notified of a problem with water or the sump pump system. With this device, the user can receive alerts while away from home.

This WiFi Module includes:

• WiFi Module
• USB-A/USB-C cable
• Mounting hardware

(1) Determine what Watchdog pump you are attaching to and how to attach (see diagram sheet for visual help)

1-1. If you are attaching to a Basement Watchdog CONNECT backup system with a USB port:
Go to Section 2A

Go to Section 2A
1-2. If you are using the module as a Wi-Fi water alarm:
Go to Section 4

(2) Attach the WiFi Module to your Basement Watchdog system (see diagram sheet for visual help)

Note: The controller itself must be receiving power in order to power the WiFi Module. The WiFi Module must receive 5V DC +/- 5% from the controller of the backup system.
2A. Attaching the WiFi Module to your Basement Watchdog system
This section will explain how to connect the WiFi Module to your backup sump pump system using the included USB-A/USB-C cable. Once the cable is connected, the module will send a specific email, text or push notification explaining exactly which alarm is activated on the sump pump system.

2A-1. Using the USB-A/USB-C cable.
Insert the USB-C end of the cable into the data port labeled “AUX/USB” located on the bottom of the module.

2A-2. Connect the standard USB-A end into the USB port on the backup sump pump controller.

Note: When using the Pump System connection, no other cable is necessary; this cable also will power the WiFi Module.

2-3. The red and green lights on the WiFi Module will start alternating.
(a) This means the unit is ready for setup.

Note: To receive notification during a power outage, you must have a Wi- Fi router/modem with a built-in battery backup or an uninterruptible power supply (UPS) powering the equipment. Proceed to Section 5 (Mounting your WiFi Module)

Accessories

When connected it is possible to add a high water detector using either a High Water Accessory (BW-WS) or 360˚ Sensor (BWWS360). If water reaches the water detector, the WiFi Module will send a text, email or push notification to the designated devices stating that high water is present.

3-1. If you will be using this in a sump pit, sewage pit, or other area that can handle a 3/8″ depth, you need the following accessory:
(a) High Water Accessory (BW-WS)

This accessory can be ordered by calling Glentronics at 800-991-0466.

Once you have the part:
(a) Mount the High Water Accessory (BW-WS) with the float ball below the ‘L’ bracket. If using in a sump or sewage pit, use the included stainless-steel hose clamp.
(b) Plug the device into the 3.5mm jack on the bottom of the WiFi Module.

Proceed to Section 5 (Mounting your WiFi Module)

3-2. If you will be using this in an area where you need to be aware when a minimal water buildup occurs, you need the following accessory:
(a) 360˚ Sensor (BW-WS360) This accessory can be ordered by calling Glentronics at 800-991-0466.

Once you have the part:
(a) Mount the 360˚ Sensor (BW-WS360) with the sensor pads down and secure in place using the holes in the sensor panel.
(b) Plug the sensor into the 3.5mm jack on the bottom of the WiFi Module.

Proceed to Section 5 (Mounting your WiFi Module)

When using as Wi-Fi water alarm only

The Basement Watchdog WiFi Module also can be used as a standalone Wi-Fi water alarm (additional accessories and charger required). If water reaches the water detector, the WiFi Module will send a text, email or push notification to the designated communication channels, stating that high water is present.
(a) If you will be using this in a sump pit, sewage pit, or other area that can handle a 3/8″ depth, proceed to Section 4-1.
(b) If you will be using this in an area where you need to know when a minimal water buildup occurs, proceed to Section 4-2.

4-1. If you will be using this in a sump pit, sewage pit, or other area that can handle a 3/8″ depth, you need the following two accessories:
(a) High Water Accessory (BW-WS)
(b) USB-A Charger (1015016)

These accessories can be ordered by calling Glentronics at 800-991-0466.

Once you have the parts:
(a) Mount the High Water Accessory with the float ball below the ‘L’ bracket. If using in a sump or sewage pit, use the included stainless-steel hose clamp.
(b) Plug the charger into a outlet and insert the cord into a port on the bottom of the WiFi Module.

Proceed to Section 5 (Mounting your WiFi Module)
4-2. If you will be using this in an area where you need to know when a minimal buildup of water occurs, you need the following two accessories:

(a) 360˚ Sensor (BW-WS360)
(b) USB-A Charger (1015016)

These accessories can be ordered bycalling Glentronics at 800-991-0466.

Once you have the parts:
(a) Mount the 360˚ Sensor (BW-WS360) with the sensor pads down and secure in place using the holes in the sensor panel.
(b) Plug the charger into an outlet and the cord into the port on the bottom of the module. Proceed to Section 5 (Mounting your WiFi Module)

Mounting your WiFi Module

You may use either method below to mount your WiFi Module.
5-1. Using the Velcro, mount your WiFi Module:
(a) Peel and stick one side of the Velcro into the recessed rectangle on the back of the module.
(b) Peel and stick the other piece of Velcro where you want to mount the module (a 6′ USB-A to USB-C is included, but you may choose to use a longer cord):

• Top of the battery box
• Top of the backup control box
• To the wall

5-2. Using the included #6 pan head screws, mount the module to the wall or stud:
(a) Install the screws into the wall or stud (3 inches apart)
(b) Mount the module to the screws using the keyhole screw mount on the back of the module Proceed to Section 6 for connecting with mobile app or Section 7 for connecting without the mobile app

Basement Watchdog CONNECT mobile app

The mobile app is free and available to download from the Google Play and the Apple stores. Search for “Basement Watchdog” in the app stores. Use the mobile app to receive push notifications when your sump system has an issue. You also can register your WiFi Module, view status, change contact information, view product information, and access customer support using the app.

Using the Basement Watchdog CONNECT mobile app
The main page of the mobile app has three options and this section will explain how to use each one. Use this app to stay connected to your sump pump and for easy access to product information and customer support.

6-1. Basement Watchdog CONNECT page
Once you complete registration and log into your account, you will have multiple options:
(a) Module Status
This page displays the status of the unit that is connected to your WiFi Module.
(b) Edit Alert Settings
This page allows the user to edit the contact information where alerts are sent, such as email address and mobile number.
(c) User Profile
This page stores the user’s profile and can be edited at any time. This page also is used to change the password.
(d) Add Device
Use this to add another WiFi Module to your account.
(e) Log Off
Use this to log off from your account.

(f) Settings Icon
Use this to change notificationmethods. You have three options for notification:

• in-app, push notification
• text/SMS notification
• email notification

All notification methods are enabled as a default.
Note: At least one notification method must be enabled.
6-2. Product Information page
Use this page to view information on Basement Watchdog products such as backup pumps, sump pumps and accessories.
6-3. Customer Support page
Use this page to get support for your Basement Watchdog Product:
(a) Online Support — will take you to the Frequently Asked Questions (FAQ) page
(b) Phone Support — will automatically enter our toll-free phone number into your phone
(c) E-mail Support — will automatically enter our email address.

6-4. Menu bar at the top of the screen
The menu bar is always visible at the top of screen in order to make navigation easy

(a) Phone Icon — will automatically enter our toll-free phone number into your phone.

(b) Menu Icon — use this to select the three main options of the mobile app: Basement Watchdog CONNECT, Product Information or Customer Support.

Connect to your Wi-Fi network

7-1. Open up your Wi-Fi settings menu and connect to the GLENTRON network (this network is being broadcast by your WiFi module).*
If the WiFi Module Setup page does not open up automatically, launch a web browser and type 192.168.1.1 into the URL field.

• Note: You may get a popup screen saying Internet connection is not available. It is okay to proceed and connect to the GLENTRON network.

7-2. The WiFi Module Setup window will appear

• Scroll down to User Information.

7-3. Fill out the user informationfields .

• Click ‘save’.
  When you see, “User configuration data complete,” click OK.

7-4. Scroll down, click on Available Networks button. Select your network from the dropdown menu .
7-5. A Network Switch text box will appear.

• Confirm your network and click OK.

7-6. A Secure Network text box will appear.

• Enter your network password and click OK.
• Make sure your password is correct. If it is entered wrong, you’ll need to repeat this section.

7-7. The ‘RED’ and ‘GREEN’ lights will stop alternating if the connection is successful.

• This may take 1–2 minutes.
• If lights do not stop alternating, reset your WiFi Module by holding the reset button with a paper clip until both red lights are on. Then repeat all of Step 4.

Proceed to Section 8 (Registering your Wifi Module)

Registering your WiFi Module

This will explain how to complete the registration process and how to access the Glentronics CONNECT website. This website will be used to edit your stored information and to view the status of the sump pump system that is connected to the module. The registration process must be completed only once with the same email used as email #1. After the registration is complete, the same email can be used to set up other WiFi Modules and they automatically will be added to the same account.

8-1. You will receive an email from GlentronicsConnect.com at the email address you provided. Check your junk/spam folder in case the email is not in your main mailbox.
8-2. Click on the link and complete the registration. (Note: This link will expire in 24 hours; if link expires before you complete Section 8, please repeat all steps of Section 7.)
(a) Verify all information entered during setup.
(b) Create a password. The password must be at least 10 characters, include uppercase and lowercase letters, and at least one number.
(c) Fifteen minutes after registration, the module will conduct a request for an over-the-air software update.
If an update is required, the module will automatically update. This may take a few minutes; during this time the unit may be unresponsive.
8-3. Launch the app to familiarize yourself with the interface. You can open the app to check on the status of your system from anywhere, 24/7.

Testing the setup

9-1. Disconnect the power to the sump pump system connected to your WiFi Module:
(a) Within a few minutes you will receive a notification.
(b) It will state “AC power is lost”.
9-2. Plug the sump pump system back into AC power:
(a) Within a few minutes you will receive another notification indicating the system is operating properly.
9-3. You can perform this test with other warnings from your sump pump system and you will receive a notification with the corresponding alarm information.
We recommend that you look through Sections 10 and 11 for your knowledge and understanding.

The Glentronics CONNECT website

This section will explain in detail each page on the Glentronics CONNECT website. Use this site to stay connected to your backup sump pump system. It can be accessed by going to www.glentronicsconnect.com and using your credentials to log in.

10-1. The Devices tab to the WiFi Modules page
This page will allow the user to edit the information entered during the setup process. It will also allow enabling of the following options:
(a) Receive notifications — enabled as a default. Can disable if the user does not want to receive notifications.
(b) Allow automatic updates — disabled as a default. Can enable if the user wants to allow automatic firmware downloads. If enabled, when new firmware is available, the WiFi Module will automatically download it within 24 hours.

10-2. The Profile tab to the User Profile page
This page will store the user’s information and can be edited at any time. This page also is used to change the password.

10-3. The Status tab to the Status page
This page will display the status of the pump that is connected to your WiFi module. The latest registered WiFi module will display the status on the screen. If more than one WiFi module is registered, they can be selected by clicking on the dropdown list above the alarm status. This page will display an error if the sump pump sytem that is connected to the sump pump system has an issue. If more details are available, an information icon will appear next to the error. Click the icon to view more information.

Alarm Status: This displays the state of the pump system attached to the WiFi module connected with the USB cable.

WiFi Module Status: This describes the state of the connection between the module and the router.
(a) The WiFi Module is designed to check in with our server every 5 minutes. If the module misses 3 consecutive check-ins (after 15 minutes) the status will change from ‘connected’ to ‘connection is lost’. The unit could be losing connection for a variety of  reasons, such as a weak Internet connection or loss of power.

Note: When a notification changes, you will see that change on the page within approximately 30 seconds.

Explanation of the lights

This section will explain what the lights on the WiFi module mean.
11-1. Alternating red and green (WiFi and Server) lights:
(a) The module is ready for set up
11-2. WiFi light:
(a) Solid green = module is connected to the router
(b) Solid red = module has lost connection to the router
(c) Rapid blinking green = the module is in the process of sending a message
11-3. Server light:
(a) Solid green = connected with Glentronics server
(b) Solid red = connection with Glentronics server lost

Resetting the module & troubleshooting

This section explains how to clear the module if it is changing ownership.
12-1. If the module is changing hands or you are moving and leaving it for the new homeowners, you should reset the unit to avoid receive notifications from that unit.
(a) Using a paperclip, press and hold the reset button on the WiFi module for approximately 5 seconds.
(b) This will cause the LEDs to alternate again. Leave it in this mode.
(c) The next user will register the module to their email address.

Warning
Changes or modifications not expressly approved by Glentronics could void the user’s authority to operate the equipment.

Troubleshooting guide

Then, power cycle the module. Unplug the module from the wall and disconnect from the battery.  Let it sit for a minute and then reconnect both power sources.
Press the Reset button with a paper clip and restart the setup process.
The red/green lights keep alternating after the setup process| Press the Reset button with a paper clip and restart the setup process.
Server light is solid red| Communication error. Power cycle the module. Unplug the module from the wall and disconnect from the battery. Let it sit for a minute and then reconnect both power sources. If Server light is still red in 24 hours, call Glentronics support at 800-9910466.

FCC Guidelines

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.

• Contains FCC ID: 2AC7Z-ESP32WROOM32E
• To satisfy FCC RF Exposure requirements for mobile and base station transmission devices, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during operation. To ensure compliance, operation at closer than this distance is not recommended. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Additionally, For Canada:

• This device complies with Industry Canada license- exempt RSS standard(s). Operation is subject to the following two conditions:
  (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

• Contains transmitter module IC: ESP32-WROOM-32E

LIMITED WARRANTY

By opening this package and using this GLENTRONICS, INC. product, you are agreeing to be bound by the terms of the GLENTRONICS, INC. limited warranty (“warranty”) as set out below. Do not use your product until you have read the terms of the warranty. If you do not agree to the terms of the warranty, do not use the product and return it within the return period stated on your purchase receipt from the retail store or authorized distributor where you purchased it for a refund.
To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. GLENTRONICS, INC. disclaims all statutory and implied  warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. GLENTRONICS, INC. will not be liable for any incidental, special or consequential damages for breach of any express or implied warranties on this product. In so far as such warranties cannot be disclaimed, GLENTRONICS, INC. limits the duration and remedies of such warranties to the duration of this express warranty and, AT GLENTRONICS, INC.’s option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.
Any and all causes of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be governed by and construed under the laws of the State of Illinois. Any cause of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be filed only in the Circuit Court of the 18th Judicial District, Lake County, Waukegan, Illinois, or in the Northern District of Illinois if filed in Federal Court. The maximum liability for any product described in this warranty shall be the cost of product replacement only.
If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

What is covered by this warranty?
GLENTRONICS, INC. warrants to the end purchaser that its pumps, switch, control unit products and accessories are free from defective materials and workmanship for the periods indicated below:
All parts and labor (excluding installation) for a period of:
• 1 year from the date of installation
The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its option, will either repair or replace the product and return it postage prepaid.

What is NOT covered by this warranty?
This warranty does not cover the cost or value of damaged property, including expressly any property that has been affected by water overflow, seepage or flooding. If GLENTRONICS, INC. determines that a product is deemed defective under this warranty agreement, it will repair or replace the PRODUCT ONLY. GLENTRONICS, INC. will not cover the cost to reinstall the product, nor will GLENTRONICS, INC. pay the cost of having a plumber or contractor repair or replace the product.
GLENTRONICS, INC. will not repair or replace a product that was installed incorrectly. A product shall be considered “installed incorrectly” when it deviates in any way from the instructions described in this manual.
This warranty does not cover product problems resulting from user abuse; misuse, neglect, improper maintenance, improper connection or installation, damages caused by lightning strikes; excessive surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.

How to Obtain Warranty Service
Within thirty (30) days of the product’s defective performance, the unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described hereunder in either its original carton and inserts, or a similar package affording an equal degree of protection. Products not received by GLENTRONICS, INC. at the address indicated below within thirty (30) days of the product’s defective performance will not be considered for warranty service. Products received after one (1) year from the date of installation, fall outside of the timeframe for warranty service and will not be eligible for warranty service. The product must be returned to GLENTRONICS, INC. for inspection in order to be considered for warranty service. If the product is not returned to GLENTRONICS, INC. or the product is inspected by any person, plumber, contractor or business other than GLENTRONICS, INC., this warranty shall no longer be valid. Prior to defective operation, the unit must not have been previously altered, repaired or serviced by anyone other than GLENTRONICS, INC., or its agent; the serial number on the unit must not have been altered or removed; the unit must not have been subject to accident, misuse, abuse or operated contrary to the instructions contained in the accompanying manual. The dealer’s dated bill of sale, or installer’s invoice must be retained as evidence of the date of purchase and to establish warranty eligibility.
Where are Products Sent for Warranty Service?
Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069
How Can I Obtain More Information?
Visit our website at www.BasementWatchdog.com or by calling us at 800-991-0466.

References

• Log in - Glentronics

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