HIO Series Open Frame Touch Panel PC

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Product Information

Specifications

• Product Name: HIO Series Open Frame Touch Panel PC
• Model: HIO Series
• Revision: 1.0
• Release Date: 2024/06/18

Product Usage Instructions

Safety Precautions

• Put the equipment on a reliable surface during installation to
  prevent damage.

• Ensure the power outlet is near and easily accessible.

• Turn off the system power and disconnect the power cord before
  installation.

• Make sure the equipment is properly grounded.

• Check the voltage of the power source before connecting the
  equipment.

• Disconnect the equipment from power before cleaning.

• Avoid dusty, humid, and extreme temperature environments.

• Do not place heavy objects on the equipment.

• If not in use for a long time, disconnect from power
  source.

• Get the equipment checked by service personnel if issues
  arise.

Technical Support and Assistance

1. Visit the C&T Solution Inc website at C&T Solution Inc for
   product information.

2. Contact your distributor, technical support team, or sales
   representative for assistance with necessary information
   ready.

FAQ

Q: Where can I find the latest information about the

product?

A: Visit the C&T Solution Inc website at
https://www.candtsolution.com/ for up-to-date information.

Q: What should I do if I encounter technical issues?

A: Contact your distributor, technical support team, or sales
representative with detailed information about the problem for
assistance.

“`

USER’S MANUAL
HIO Series
Open Frame Touch Panel PC

Table of Contents

HIO Series l User’s Manual

Prefaces ………………………………………………………………………………………………….. 03
Revision ……………………………………………………………………………………………….. 03 Disclaimer …………………………………………………………………………………………….. 03 Copyright Notice …………………………………………………………………………………… 03 Trademarks Acknowledgment ………………………………………………………………. 03 Environmental Protection Announcement …………………………………………….. 03 Safety Precautions …………………………………………………………………………………. 04 Technical Support and Assistance …………………………………………………………. 05 Conventions Used in this Manual ………………………………………………………….. 05 Package Contents …………………………………………………………………………………. 06 Ordering Information ……………………………………………………………………………. 06 Available Models ……………………………………………………………………………….. 06
Chapter 1 Product Introductions ………………………………………………………….. 07
1.1 Overview ……………………………………………………………………………………………….. 08 Key Feature ………………………………………………………………………………………….. 08
1.2 Hardware Specification ………………………………………………………………………….. 09 1.3 System I/O ……………………………………………………………………………………………… 11 1.4 Mechanical Dimension …………………………………………………………………………… 14
Chapter 2 System Setup ………………………………………………………………………. 17
2.1 Replacement of Internal Modules ………………………………………………………….. 18 2.2 Replacement of Memory Module ………………………………………………………….. 19 2.3 Replacement of M.2 Storage Module …………………………………………………….. 20 2.4 Install wireless network card and antenna ……………………………………………… 21 2.5 Install Panel Bracket ……………………………………………………………………………….. 22

2

Preface
Prefaces

HIO Series l User’s Manual

Revision

Revision 1.0

Description Manual Released

Date 2024/06/18

Disclaimer
All specifications and information in this User’s Manual are believed to be accurate and up to date. C&T Solution Inc. does not guarantee that the contents herein are complete, true, accurate or non-misleading. The information in this document is subject to change without notice and does not represent a commitment on the part of C&T Solution Inc. C&T Solution Inc. disclaims all warranties, express or implied, including, without limitation, those of merchantability, fitness for a particular purpose with respect to contents of this User’s Manual. Users must take full responsibility for the application of the product.

Copyright Notice
All rights reserved. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, without the prior written permission of C&T Solution Inc. Copyright © C&T Solution Inc.

Trademarks Acknowledgment
Intel®, Celeron® and Pentium® are trademarks of Intel Corporation. Windows® is registered trademark of Microsoft Corporation. AMI is trademark of American Megatrend Inc. IBM, XT, AT, PS/2 and Personal System/2 are trademarks of International Business Machines Corporation All other products and trademarks mentioned in this manual are trademarks of their respective owners.

Environmental Protection Announcement
Do not dispose this electronic device into the trash while discarding. Please recycle to minimize pollution and ensure environment protection.

3

Preface

HIO Series l User’s Manual

Safety Precautions
Before installing and using the equipment, please read the following precautions: Put this equipment on a reliable surface during installation. Dropping it or letting it fall could
cause damage. The power outlet shall be installed near the equipment and shall be easily accessible. Turn off the system power and disconnect the power cord from its source before making any
installation. Be sure both the system and the external devices are turned OFF. Sudden surge of power could ruin sensitive components. Make sure the equipment is properly grounded. When the power is connected, never open the equipment. The equipment should be opened
only by qualified service personnel. Make sure the voltage of the power source is correct before connecting the equipment to the
power outlet. Disconnect this equipment from the power before cleaning. Use a damp cloth. Do not use
liquid or spray detergents for cleaning. Avoid the dusty, humidity and temperature extremes. Do not place heavy objects on the equipment. If the equipment is not used for long time, disconnect it from the power to avoid being
damaged by transient over-voltage. The storage temperature shall be above -20°C and below 60°C. The computer is provided with a battery-powered real- time clock circuit. There is a danger of
explosion if incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. If one of the following situation arises, get the equipment checked be service personnel:
· The power cord or plug is damaged. · Liquid has penetrated into the equipment. · The equipment has been exposed to moisture. · The equipment does not work well or it cannot work according the user’s manual. · The equipment has been dropped and damaged. · The equipment has obvious signs of breakage.

4

Preface

HIO Series l User’s Manual

Technical Support and Assistance

1. Visit the C&T Solution Inc website at https://www.candtsolution.com/ where you can find the latest information about the product.

2. Contact your distributor, our technical support team or sales representative for technical support if you need additional assistance. Please have following information ready before you call: Model name and serial number Description of your peripheral attachments Description of your software (operating system, version, application software, etc.) A complete description of the problem The exact wording of any error messages

Conventions Used in this Manual
This indication alerts operators to an operation that, if not strictly observed, may result in severe injury.

WARNING

This indication alerts operators to an operation that, if not strictly observed, may result in safety hazards to personnel or damage to equipment.

CAUTION

This indication provides additional information to complete a task easily.

NOTE

5

Preface

HIO Series l User’s Manual

Package Contents

Before installation, please ensure all the items listed in the following table are included in the package.

Item Description

Q’ty

1

HIO-200-ADL-N97 Series Open Frame Touch Panel PC

1

2

DC jack to S4P Power Cable

1

3

128G M.2 B key SSD

1

4

8GB DDR5 4800 MT/s

1

Ordering Information

Model No. 1-E09A06012

Description Adapter Output 12V 5A 60W / Input 100-240V

3-WIFI0701S10 WIFI 6E Module KIT, Intel, 2T2R & BT 5.3

1-TCOM00041 COM cable (CT-240125-01/CHEN PERNG)

1-TUSB00066 Dual USB 2.0 Cable (M-6133/CABLING)

Available Models
Model No. HIO-W210C-ADL-N97 HIO-W215C-ADL-N97 HIO-W221C-ADL-N97

Description
10.1″ WXGA Capacitive Open Frame Touch Panel PC with Intel® Alder lake N97 Processor
15.6″ Full HD Capacitive Open Frame Touch Panel PC with Intel® Alder lake N97 Processor
21.5″ Full HD Capacitive Open Frame Touch Panel PC with Intel® Alder lake N97 Processor

6

Chapter 1
Product Introductions

Chapter 1: Product Introductions
1.1 Overview

HIO Series l User’s Manual

Key Features
10.1″ / 15.6″ / 21.5″ Open Frame Touch Panel PC World Class Certifications for Safety and Reliability: CE/FCC Front IP65 Rating for protection against water and dust Scratch Resistant 7H Glass Hardness Versatile Display Outputs; HDMI and DP MTBF Up to 30,000 Hours MTBF Up to 50,000 Hours (HIO-W221-ADL-N97 only)

8

Chapter 1: Product Introductions

HIO Series l User’s Manual

1.2 Hardware Specification

Display
LCD Size Max. Resolution Brightness (cd/m2) Contrast Ratio LCD Color Pixel Pitch (mm)
Viewing Angle (H-V)
Backlight MTBF

HIO-W210-ADL-N97
10.1″ (16:10) 1280 x 800
400 800:1 16.7M

HIO-W215-ADL-N97
15.6″ (16:9) 1920 x 1080 (FHD)
400 800:1 16.7M

HIO-W221-ADL-N97
21.5″ (16:9) 1920 x 1080 (FHD)
500 1,000:1 16.7M

0.169(H) x 0.1695 (V) 0.17925 (H) x 0.17925 (V)

0.248 (H) x 0.248 (V)

89/89/89/89 (Typ.) (CR>=10)
30,000 Hours

85 /85 /85 /85 (Typ.) (CR>=10)
30,000 Hours

89/89/89/89 (Typ.) (CR>=10)
50,000 Hours

Touch · Projected Capacitive
HIO-W210C / HIO-W215C / HIO-W221C · Surface Hardness
7H / IK07 System · Processor
Intel® Processor N97 6M Cache, up to 3.60 GHz · System Chipset SoC integrated · LAN Chipset GbE1: Intel I225-V (Support Wake-on-LAN and PXE) GbE1: Intel I225-V (Support Wake-on-LAN and PXE) · Audio Codec Realtek ALC897 · System Memory Default 8GB DDR5 4800MT/s SODIMM (up to 16GB)

· BIOS AMI uEFI 8Mbit SPI BIOS
· Watchdog Software Programmable Supports 1~255 sec. System Reset
Storage · SSD/HDD
128G M.2 B Key SSD (Default) Expansion · M.2
M.2 E Key Support WiFi 6e (Optional)

9

Chapter 1: Product Introductions

HIO Series l User’s Manual

I/O · DisplayPort
HDMI / DP / LVDS / eDP · COM
2x RS-232/422/485 by internal cable · USB
6x USB 2.0 by internal cable 4x USB 3.2 Gen 2 · LAN 2x 2.5G LAN · Audio 1x Audio out · Others 2x Pifa Antenna (option)

Operating System · Windows
Windows 10 / Windows 11 · Linux
Linux Ubuntu 22.04 Power · Power Adapter
Optional 60W (12V 5A) · Power Supply Voltage
DC 9~36V · Power Connector
DC Jack 5.5mm/2.5mm

Environment

Physical

· Operating Temp

· Dimension

-10°C to 50°C

1. HIO-W210-ADL-N97 :

· Storage Temp

252 (W) x 166 (H) x 39 (D) mm

-20°C to 60°C

2. HIO-W215-ADL-N97 :

· Relative Humidity

395 (W) x 245 (H) x 40 (D) mm

10% to 80% (non-condensing)

3. HIO-W221-ADL-N97 :

· Certification

533 (W) x 325 (H) x 46 (D) mm

CE, FCC Class A

· Weight

· Vibration

1. AIO-W2101.3 Kg

IEC60068-2-64:2008

2. AIO-W2152.1 Kg

With SSD: 5 Grms (5 – 500 Hz, 0.5 hr/axis)

3. AIO-W2214.9 Kg

Designed to comply with MIL-STD-810G Method · Mounting

514.7 Procedure I

Wall Mounting bkt

· Shock

IEC60068-2-27:2008

With SSD: 50G half-sin 11ms

Designed to comply with MIL-STD-810G Method 516.7 Procedure I

10

Chapter 1: Product Introductions
1.3 System I/O
1.3.1 HIO-W210-ADL-N97

HIO Series l User’s Manual

USB 3.2 Gen 2 port Used to connect USB 3.2 device
Line-out Used to connect a speaker

LAN port Used to connect the system to a local area network
DisplayPort Used to connect a DisplayPort monitor
HDMI Used to connect a HDMI monitor

11

Chapter 1: Product Introductions
1.3.2 HIO-W215-ADL-N97

HIO Series l User’s Manual

USB 3.2 Gen 2 port Used to connect USB 3.2 device
Line-out Used to connect a speaker

LAN port Used to connect the system to a local area network
DisplayPort Used to connect a DisplayPort monitor
HDMI Used to connect a HDMI monitor

12

Chapter 1: Product Introductions
1.3.3 HIO-W221-ADL-N97

HIO Series l User’s Manual

USB 3.2 Gen 2 port Used to connect USB 3.2 device
Line-out Used to connect a speaker

LAN port Used to connect the system to a local area network
DisplayPort Used to connect a DisplayPort monitor
HDMI Used to connect a HDMI monitor

13

Chapter 1: Product Introductions
1.4 Mechanical Dimensions
1.4.1 HIO-W210-ADL-N97

HIO Series l User’s Manual Unit: mm

14

Chapter 1: Product Introductions
1.4.2 HIO-W215-ADL-N97

HIO Series l User’s Manual Unit: mm

15

Chapter 1: Product Introductions
1.4.3 HIO-W221-ADL-N97

HIO Series l User’s Manual Unit: mm

16

Chapter 2
System Setup

Chapter 2: System Setup

HIO Series l User’s Manual

Set torque force to 3.5 kgf-cm to execute all the screwing and unscrewing.

2.1 Replacement of Internal Modules

WARNING

In order to prevent electric shock or system damage, before removing the chassis cover, must turn off power and disconnect the unit from power source.

1. Use a screwdriver to remove the screws securing the maintenance cover.

2. Pull the maintenance cover away from the main unit.

18

Chapter 2: System Setup
2.2 Replacement of Memory Module

HIO Series l User’s Manual

1. Pull out the locking tabs on both sides of the memory slot to release the memory module, allowing it to pop out.

2. After the memory module pops up, pull it out. Carefully remove the thermal pad underneath the memory module.

19

Chapter 2: System Setup
2.3 Replacement of M.2 Storage Module

HIO Series l User’s Manual

Use a screwdriver to remove the single screw securing the M.2 card. After removing the M.2 card, carefully remove the thermal pad underneath.

20

Chapter 2: System Setup
2.4 Install wireless network card and antenna

HIO Series l User’s Manual

1. Install the network card in the designated red frame and secure it with screws.

2. Route the antenna cable out of the main unit and attach the antenna to a non-metallic surface away from the whole body. (Do not attach it on iron parts)
3. If it is necessary to attach the antenna to the main unit, ensure that at least half of the antenna’s surface area is exposed and extends beyond any iron parts.
21

Chapter 2: System Setup
2.5 Install Panel Bracket
1. Use the appropriate PANEL bracket according to the model size.

HIO Series l User’s Manual

Model
HIO-W210-ADL-N97 HIO-W215-ADL-N97 HIO-W221-ADL-N97

Panel Mount Kit
4 4 4

2. Secure the PANEL bracket to the fixing holes around the screen as shown below.

22

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