Master Spas 2024 Legend Family Hot Tub User Manual

Master Spas 2024 Legend Family Hot Tub

Product Specifications

• Spa Structure Warranty: 5 years
• Shell Surface Warranty: 5 years
• Equipment Warranty: 2 years
• Plumbing Warranty: 2 years
• Jets Warranty: 2 years

Spa Structure Maintenance

To maintain the structural integrity of the spa, regularly inspect for any signs of water loss. If any defects are noticed, contact Master Spas for repair or replacement.

Shell Surface Care

Keep the acrylic shell clean and free from harsh chemicals. Avoid sharp objects that could cause blistering, cracking, or delamination. Contact Master Spas for repair or replacement if needed.

Equipment Maintenance

Monitor the pumps, heater, and control system for any malfunctions. If a component fails, contact Master Spas for repair or replacement within the warranty period.

Plumbing Care

Regularly check the plumbing for leaks. If any leaks are detected, contact Master Spas for replacement parts and labor to repair or replace the plumbing components.

Jets Maintenance

If any jet internals malfunction, contact Master Spas for replacement parts. Note that discoloration, fading, or corrosion are not covered under warranty terms.

Frequently Asked Questions

Q: What is covered under the International Limited Warranty?
A: The warranty covers structural integrity, shell surface, equipment components, plumbing, and jet internals against defects in material or workmanship for specified periods.

Q: How can I request warranty service?
A: If you encounter any issues covered by the warranty, contact Master Spas with your proof of purchase to request repair or replacement services.

Q: Are there any exclusions to the warranty coverage?
A: Yes, exclusions include discoloration, fading of plastics, corrosion of stainless steel components, and specific jet internals issues after initial delivery and startup.

INTERNATIONAL LIMITED WARRANTY

NOTE: This International Limited Warranty applies to residential use outside of the United States and Canada.

5 YEARS – SPA STRUCTURE Master Spas warrants to the original retail purchaser the structural integrity of the spa against water loss from the spa due to defects in material or workmanship, in the spa structure for a period of 5 years from the date of the original retail purchase (parts and labor to repair or replace the spa shell or any part of the structure).

5 YEARS – SHELL SURFACE

Master Spas warrants to the original retail purchaser that the acrylic

will not blister, crack

or delaminate for a period of 5 years from the date of original retail purchase as a result of

defects in material or workmanship. Master Spas will either repair or replace the nonconforming

shell, including labor to repair or replace the nonconforming shell. (No Shell Surface Warranty on

blemished units).

2 YEARS – EQUIPMENT
Master Spas warrants to the original retail purchaser the spa equipment (pumps, heater and control system) should a component of the Equipment Pack fail or malfunction due to defects in material and workmanship, for a period of 2 years from the date of the original retail purchase. Master Spas will either repair or replace the applicable component, including replacement parts and labor to install them (parts and labor).

2 YEARS – PLUMBING Master Spas warrants to the original retail purchaser for a period of 2 years from the date of original retail purchase that the plumbing of the spa will not leak due to defects in material and workmanship (Master Spas will provide replacement parts and labor to repair or replace the applicable components).

5 YEARS/LIFETIME – SKIRTING * (MasterTechTM & DreamStoneTM / DuraMaster PolymerTM) Master Spas warrants to the original retail purchaser that the optional MasterTechTM and DreamStoneTM skirting will not crack or rip due to defects in material for a period of 5 years from the date of the original retail purchase. Master Spas warrants to the original retail purchaser only that the DuraMaster PolymerTM skirting will not crack or rip for the life of the spa. Bowing that can occur under some conditions is considered normal and excluded by this limited warranty. Normal wear and weathering that occur overtime are not defects. If the skirting on the spa fails due to defects in materials or workmanship, Master Spas will replace the applicable skirting components (parts only). The cost of shipping and installation of any replacement skirting is the sole responsibility of purchaser.

INTERNATIONAL LIMITED WARRANTY
NOTE: This International Limited Warranty applies to residential use outside of the United States and Canada.

1 YEAR – LED LIGHT SYSTEM Master Spas warrants to the original retail purchaser, for a period of 1 year from the date of original retail purchase that the optional, factory installed LED light system will not malfunction due to defects in workmanship and materials (parts). If the LED light system or any component thereof fails due to defects in material or workmanship, Master Spas will either repair or replace the applicable components. This limited warranty on LED light systems covers the labor for a period of 1 year from the date of retail purchase. After 1 year, the purchaser is solely responsible for any labor costs associated with the repair or replacement of an applicable component.
1 YEAR – DREAM LIGHTING Master Spas warrants to the original retail purchaser, for a period of 1 year from the date of original retail purchase, that the optional, factory installed Dream Lighting system in the spa skirt will not malfunction due to defects in workmanship and materials. If the Dream Lighting system or any of its components thereof has malfunctioned due to defects in workmanship or materials, Master Spas will either repair or replace the applicable components of the Dream Lighting system (parts and labor).

1 YEAR – OZONATOR Master Spas warrants to the original retail purchaser that the factory installed ozonator will not malfunction due to defects in materials or workmanship for a period of 1 year from the date of original retail purchase. If the ozonator malfunctions due to a defect in materials or workmanship, Master Spas will either repair or replace the applicable components including parts and labor.
1 YEAR – AUDIO EQUIPMENT Master Spas warrants to the original retail purchaser, the optional stereo and enclosure components within the audio system against malfunctions due to defects in material and workmanship for a period of 1 year (parts). This limited warranty on all optional Audio Equipment covers labor for a period of 1 year from the date of original retail purchase. After 1 year, the purchaser is solely responsible for any labor costs associated with the repair or replacement of any applicable audio components. Master Spas shall not be responsible for any damages or losses to any accessories (not supplied by Master Spas), including but not limited to iPods or similar systems, caused by a defect or malfunction of any Master Spas supplied component.
ON SITE LABOUR WARRANTY* Master Spas provides a 2 year on site labour warranty with all Legend Family Hot Tubs. No travel or call out fees are charged in the first 12 months of ownership. After 12 months of ownership a £50 + vat call out charge will be applied and your Master Spas approved dealer will repair any defects covered by this warranty and you will not be charged for parts or on site labour for any defects covered by this warranty.
If it is determined that the malfunction is not covered by this limited warranty, the cost of the service call is the sole responsibility of the purchaser. In addition access charges will be assessed if the spa is not reasonably assessable for inspection, repair or replacement

INTERNATIONAL LIMITED WARRANTY
EXCLUSIONS AND LIMITATIONS EXCLUSIONS
This limited warranty is enforceable only by the original retail purchaser from the date of original retail purchase. Light bulbs, light lenses, fuses, covers, spa pillows or any dealer installed accessories are specifically excluded from this limited warranty. All warranties are void if the spa is placed in commercial service. Normal wear and weathering of finishes and components are not defects and specifically excluded from this limited warranty. In the event it is necessary to remove the spa from the residential premises to repair or replace any warrantable item, any and all cost of spa removal and replacement including but not limited to removal of the original spa and transportation of the replacement spa, damages to landscaping, decking, fencing or other structural alteration, or any cost related to obtaining access to the spa are the sole responsibility of the purchaser. Spa covers are not included or covered by this spa warranty. Freight/shipping costs for any warrantable replacement item is the sole responsibility of the purchaser.

LIMITATIONS
This limited warranty is voidable if the spa has been subject to misuse, alteration or attempted alteration, repairs or attempted repairs by a non- approved service center or if a failure or malfunction is due to improper installation, improper water chemistry, improper maintenance or lack of normal maintenance as prescribed in the Master Spas Owner’s Manual, an act of God, weather conditions or other damage from causes beyond the control of Master Spas. Misuse or abuse shall mean operation of the spa other than in conformity with the Master Spas Owner’s Manual. Such misuse and abuse shall include but not be limited to the following:
· Damage of the spa surface and components caused by leaving the spa uncovered or due to covering the spa with plastic film of any kind.
· Damage to the spa surface and components caused by use of a non-insulating cover or an unapproved cover not manufactured by Master Spas when the spa is subject to weather conditions and sun.
· Damage to the spa surface and components caused by contact with unapproved cleaners or solvents.
· Damage caused by operation of the spa at water temperatures outside the range of 34° F – 104° F.
· Freeze damage.
· Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hydroxide, “tri-chlor” type chlorines or any sanitizing chemical that may remain undissolved on the spa surface.
· Damages or malfunction due to a dirty, clogged, calcified filters or use of an unapproved filter cartridge.
· Damages or malfunction caused by failure to provide even, proper support for the spa.
· Damages or malfunction caused during installation of the spa.
· Damages or malfunction caused by use of unapproved filter cartridges.

INTERNATIONAL LIMITED WARRANTY
EXCLUSIONS AND LIMITATIONS

WARRANTY REGISTRATION AND WARRANTY CLAIM PROCEDURE The original retail purchaser should register their spa purchase within 10 days from the date of original retail purchase to establish proof of purchase with Master Spas. Failure to register does not void this limited warranty but, upon any warranty claim, proof of purchase must first be provided to confirm original retail purchase date to the original retail purchaser. Spa Registration can be submitted online at www.masterspas.com/resources. In the event of a warranty claim of a defect or malfunction covered under the provisions of this limited warranty, the original retail purchaser must first notify in writing the retail dealer who sold the spa within ten (10) days of the initial malfunction or discovery of defect. If the retail dealer does not provide service, then the purchaser should contact Master Spas customer service department, via the web site, or provide written notice of the malfunction or defect at the address below. Upon notice of the warranty claim, the retail dealer or an approved independent service center representative will arrange inspection of the spa with the retail purchaser to determine if the claimed malfunction or defect is a covered malfunction or defect under this limited warranty. If it is determined that the malfunction is not covered by this limited warranty, the cost of the service call is the sole responsibility of the purchaser. If it is determined that the malfunction or defect is covered under this limited warranty, Master Spas through the retail dealer, or approved independent service center will repair or replace the covered item. In the event of spa replacement, the replacement spa will carry the balance of the original spa warranty from the original retail purchase date. Master Spas reserves the right for its dealers or approved service centers to collect from the retail purchaser reasonable travel expenses. In addition, access charges will be assessed if the spa is not reasonably accessible for inspection, repair or replacement. This limited warranty is extended only to the original retail purchaser and is not transferable. This limited warranty becomes void upon the transfer of ownership of the spa or moving of the spa to a different location.

DISCLAIMERS
MASTER SPAS LLC, NEITHER ASSUMES NOR DO WE AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF SPAS MANUFACTURED BY MASTER SPAS. THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO A PURCHASER AND MASTER SPAS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM MISUSE OF THE SPA OR CAUSED BY ANY DEFECT, FAILURE OR MALFUNCTION OF THE SPA, WHETHER A CLAIM IS BASED UPON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY SPECIFICALLY EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, OTHERWISE ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO TWO (2) YEARS FROM THE ORIGINAL DATE OF RETAIL PURCHASE. SOME STATES DO NOT ALLOW THE LIMITATION OF THE DURATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. THERE ARE NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND OR NATURE WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. SOME STATES DO NOT ALLOW THE LIMITATIONS OF REMEDIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
IF YOUR SPA IS DESIGNATED BY MASTER SPAS AS A “BLEM” OR AS “BLEMISHED”, THE SHELL SURFACE IS NOT WARRANTED AND THE SPA IS PURCHASED “AS IS” REGARDING ANY COSMETIC BLEMISHES.
6927 Lincoln Parkway, Fort Wayne IN 46804 800 860 7727 masterspas.com

References

• Hot Tubs, Swim Spas and Portable Spas by Master Spas

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