MASTER SPAS Swim Spas and Portable Spas Master Owner’s Manual

MASTER SPAS Swim Spas and Portable Spas Master

Product Information

Specifications:

• Made in the USA
• Serial number location: Near filter area, spa system pack, or on the listing plate on the spa frame
• Registration: Visit www.masterspas.com/resources for spa registration
• Address: 6927 Lincoln Parkway Fort Wayne, IN 46804

Product Usage Instructions

Registration Process:

Please register your spa at www.masterspas.com/resources to ensure efficient assistance for any queries. Registration is essential for Master Spas to have a record of your ownership.

Serial Number Location:

The serial number for your spa can be found near the filter area, on the spa system pack, or on the listing plate on the spa frame. It is usually a seven- digit number or starts with an R followed by 6 digits.

Safety Instructions:

It is important to read and follow all safety instructions provided in the manual. This spa is not intended for public/commercial use. Basic safety precautions should be observed during installation and use.

Important Safety Instructions:

1. Do not dive into the spa.
2. Measure water temperature before entering.
3. Avoid alcohol, drugs, or medication before spa use.
4. Consult a physician before spa use if you have specific health conditions.
5. Consult a physician if you are on medication.

FAQs

• Q: Where can I watch how-to videos for the spa?
  • A: You can watch how-to videos at masterspas.com/video-tutorials.
• Q: What should I do if I have questions about my spa?
  • A: Be sure to register your spa at www.masterspas.com/resources so that Master Spas can efficiently assist with any queries you may have.

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OWNER’S MANUAL

& LIMITED WARRANTY

BUILT IN THE USA

MASTER SPAS OWNER’S MANUAL
Welcome to the Ultimate in Relaxation!
Thank you for choosing your new spa built by Master Spas. For how-to videos and helpful tips on operating and maintaining your spa, please visit www.masterspas.com/resources. Please read the entire Owner’s Manual before installing and using your spa. The goal of this manual is to provide you with safety and operational information plus some tips that will help you enjoy your spa to its fullest. At the time of print, this manual is accurate in its information. Master Spas reserves the right to change or improve its product without prior notice.
REGISTER YOUR SPA Please be sure to register your spa so we can efficiently assist with any questions you may have. Until your spa has been registered, Master Spas will not have record of your ownership. To register your spa, visit www.masterspas.com/resources and click on Spa Registration.
SERIAL NUMBER LOCATION The serial number for your spa is located near the filter area, on the spa system pack, or on the listing plate on the spa frame behind the front skirt panel. It is a seven digit number on most models or an “R” followed by 6 digits. For example, 2412345 or R241234.
RECORD OF OWNERSHIP
Name __
Address ____
City ____ State __ Zip ____
Phone Number ( __ ) __-____ Date Purchased /_ /___
Model _ Serial # __
Dealer Name ____
Service Tech Rep _____

WATCH HOW-TO VIDEOS: masterspas.com/video-tutorials

6927 Lincoln Parkway Fort Wayne, IN 46804 masterspas.com

SAFETY INSTRUCTIONS

EN 17125
SAVE THESE INSTRUCTIONS
Included with your new spa is a safety sign. The sign is for you and your guest’s protection and is suitable for outdoor use in wet locations. The sign should be placed in a location visible to all users of the spa. Please take time to point out the physical location of the safety sign and the importance of the safety precautions displayed on the safety sign to all of your guests. Remember, your safety and the safety of anyone who enjoys the use of your spa is our utmost concern. The sign should be mounted with screws or another type of permanent fastener. Additional or replacement signs can be obtained from your dealer or direct from the factory.
INTRODUCTION
It’s time to relax! You now have your very own portable spa by Master Spas. By fully understanding the operation of each of the features of your new Master Spa, you will be assured of many years of hassle-free, hot water therapy and fun. Your safety is of paramount importance to the Master Spas family. We urge you to carefully read, understand, and follow all information in this user manual before installing and using the spa. These warnings, instructions, and safety guidelines address some common risks of water recreation, but they cannot cover all risks and dangers in all cases. Always use caution, common sense, and good judgment when enjoying any water activity. Retain this information for future use. Through reading and totally understanding the important information in your owner’s manual, you will realize that you now own THE ULTIMATE RELAXATION MACHINE!®
Safety graphical symbol ISO 7010, M002 ­ Refer to instruction manual/booklet

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SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
This spa is not intended for public/commercial use.
When installing and using this electrical equipment, basic safety precautions should be observed including the following:
READ AND FOLLOW ALL INSTRUCTIONS
WARNING ­ To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. A wire conductor is provided on this unit to connect a minimum 10AWG (5.26mm2) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5m) of the unit.
(For cord-connected/convertible units) DANGER ­ Risk of injury. a) Replace damaged cord immediately. b) Do not bury cord. c) Connect to a grounded, grounding type receptacle only.
(For units intended for indoor use only) WARNING ­ For indoor use only. This unit is not intended for outdoor use.
(For units intended for outdoor use only) WARNING ­ For outdoor use only. This unit is not intended for indoor use.

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SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS (CONT.)
(For units with GFCI) WARNING ­ This product is provided with a ground-fault circuit interrupter located on the front panel of selected swim spas and on the power cord of 120 volt convertible spas. The GFCI must be tested before each use. With the product operating, open the service door. When the product stops operating, this merely indicates that the door is equipped with an electrical interlock. Next, push the test button on the GFCI and close the service door. The product should not operate. Now open the service door, push the reset button on the GFCI and close the service door. The product should now operate normally. When the product fails to operate in this manner, there is a ground current flowing indicating the possibility of an electric shock. Disconnect the power until the fault has been identified and corrected.
DANGER ­ Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.
DANGER ­ Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
DANGER ­ Risk of Electric Shock. Install at least 5 feet (1.5m) from all metal surfaces. As an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently connected by a minimum 10AWG (5.26mm2) solid copper conductor to the wire connector on the terminal box that is provided for this purpose. Be sure to review and comply with any overruling local or national applicable regulations.
DANGER ­ Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television, within 5 feet (1.5 m) of a spa.
WARNING ­ To reduce the risk of injury:
a) The water in a spa should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes. Persons with any medical condition should seek medical advice before using a spa.

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SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS (CONT.)

b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 100°F (38°C) and duration of use and should also seek medical advice.
c) Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature-regulating devices varies.
d) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
e) Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
f) Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
(For spas with a gas heater)

WARNING ­ Risk of Suffocation. This spa is equipped with a gas heater and is intended for outdoor use only unless proper ventilation can be provided for an indoor installation.

SAVE THESE INSTRUCTIONS

HYPERTHERMIA
Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98.6°F (37°C). Prolonged immersion in hot water may induce hyperthermia.

THE SYMPTOMS OF HYPERTHERMIA INCLUDE:
· Dizziness · Fainting · Drowsiness · Lethargy · Increase in Internal Body Temperature

THE EFFECTS OF HYPERTHERMIA INCLUDE:
Unawareness of Impending Hazard · Failure to Perceive Heat · Failure to Recognize the Need to Exit Spa · Physical Inability to Exit Spa · Fetal Damage in Pregnant Women · Unconsciousness Resulting in a Danger of Drowning

WARNING ­ The use of alcohol, drugs, or medication can greatly increase the risk of hyperthermia.

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SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS (CONT.)
DANGER ­ To reduce the risk of injury to persons, do not remove the suction grate. Suction through drains and skimmers is powerful when the jets in the spa are in use. Damaged covers can be hazardous to small children and adults with long hair. Should any part of the body be drawn into these fittings, turn off the spa immediately. As a precaution, long hair should not be allowed to float in the spa.
EN 17125 ­ Do not put finger in massage jet

WARNING ­ Install the spa so that water can be easily drained out of the compartment containing electrical components so as not to damage equipment. When installing the spa make sure to allow for an adequate drainage system to deal with any overflow water. Please allow for at least 3 feet of clearance around the perimeter of the spa to provide enough room to access for servicing. Contact your local dealer for their specific requirements.
WARNING ­ The spa should be covered with an approved locking cover when not in use, to prevent unauthorized entry and injuries.
WARNING ­ People with infections, sores or the like should not use the spa. Warm and hot water temperatures may allow the growth of infectious bacteria if not properly disinfected.
CAUTION ­ Safe temperatures for swimming or aquatic exercise is around 80°F (26.7°C).
CAUTION ­ Risk of Electrical Shock. Do not leave audio compartment open. Audio CD controls are not to be operated while inside the spa.
CAUTION ­ Replace components only with identical components.
WARNING ­ Risk of Electric Shock. Do not connect any auxiliary components (for example, additional speakers, headphones, additional audio/ video components etc.) to the system. These units are not provided with an outdoor antenna.
Do not service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel. If the power supply cord(s) are damaged, water is entering the speaker, audio compartment, or any other component in the electrical equipment compartment area, the protective shield is showing signs of deterioration, or there are signs of other potentially hazardous damage to the unit, turn off the circuit breaker from the wall and refer servicing to qualified personnel.

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SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS (CONT.)
The unit should be subjected to periodic routine maintenance once every quarter to make sure that the it is operating properly.
DANGER ­ Risk of Electric Shock. A green colored terminal or a terminal marked G, GR, Ground, Grounding or the symbol shown in Figure 14.1 of UL 1563 is located inside the supply terminal box or compartment. To reduce the risk of electric shock, this terminal must be connected to the grounding means provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment.
At least two lugs marked “Bonding Lugs” are provided on the external surface or on the inside of the supply terminal box or compartment. To reduce the risk of electric shock, connect the local common bonding grid in the area of the spa to these terminals with an insulated or bare copper conductor not smaller than 10AWG.
All field installed metal components such as rails, ladders, drains, or other similar hardware within 10 feet (3m) of the spa shall be bonded to the equipment grounding bus with copper conductors not smaller than 10AWG.
SAVE THESE INSTRUCTIONS

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SAFETY INSTRUCTIONS
WARNING: CHILDREN SHOULD NOT USE SPAS OR HOT TUBS WITHOUT ADULT
SUPERVISION.
AVERTISSEMENT: NE PAS LAISSER LES ENFANTS UTILISER UNE CUVE DE RELAXATION
SANS SURVEILLANCE.
WARNING: DO NOT USE SPAS OR HOT TUBS UNLESS ALL SUCTION GUARDS ARE
INSTALLED TO PREVENT BODY AND HAIR ENTRAPMENT.
AVERTISSEMENT: POUR ÉVITER QUE LES CHEVEUX OU UNE PARTIE DU CORPS
PUISSENT ÊTRE ASPIRES, NE PAS UTILISER UNE CUVE DE RELAXATION SI LES GRILLES DI PRISE D’ASPIRATION NE SONT PAS TOUTES EN PLACE.
WARNING: PEOPLE USING MEDICATIONS AND/OR HAVING AN ADVERSE MEDICAL
HISTORY SHOULD CONSULT A PHYSICIAN BEFORE USING A SPA OR HOT TUB.
AVERTISSEMENT: LES PERSONNES QUI PRENNENT DES MÉDICAMENTS OU ONT
DES PROBLÉMES DE SANTÉ DEVRAIENT CONSULTER UN MÉDECIN AVANT D’UTILISER UNE CUVE DE RELAXATION.
WARNING: PEOPLE WITH INFECTIOUS DISEASES SHOULD NOT USE A SPA OR HOT
TUB.
AVERTISSEMENT: LES PERSONNES ATTEINTES DE MALADIES INFECTIEUSES NE
DEVRAIENT PAS UTILISER UNE CUVE DE RELAXATION.
WARNING: TO AVOID INJURY EXERCISE CARE WHEN ENTERING OR EXITING THE SPA
OR HOT TUB.
AVERTISSEMENT: POUR ÉVITER DES BLESSURES, USER DE PRUDENCE EN ENTRANT
DANS UNE CUVE DE RELAXATION ET EN SORTANT.
WARNING: DO NOT USE DRUGS OR ALCOHOL BEFORE OR DURING THE USE OF A SPA
OR HOT TUB TO AVOID UNCONSCIOUSNESS AND POSSIBLE DROWNING.
AVERTISSEMENT: POUR ÉVITER L’ÉVANOUISSEMENT ET LA NOYADE ÉVENTUELLE,
NE PRENDE NI DROGUE NI ALCOOL AVANT D’UTILISER UNE CUVE DE RELAXATION NI QUAND ON S’Y TROUVE.
WARNING: PREGNANT OR POSSIBLY PREGNANT WOMEN SHOULD CONSULT A
PHYSICIAN BEFORE USING A SPA OR HOT TUB.
AVERTISSEMENT: LES FEMMES ENCEINTES, QUE LEUR GROSSESSE SOIT CONFIRMÉE
OU NON, DEVRAIENT CONSULTER UN MÉDECIN AVANT D’UTILISER UNE CUVE DE RELAXATION.
WARNING: WATER TEMPERATURE IN EXCESS OF 38°C MAY BE INJURIOUS TO YOUR
HEALTH.
AVERTISSEMENT: IL PEUT ÊTRE DANGEREUX POUR LA SANTÉ DE SE PLONGER DANS
DE L’EAU A PLUS DE 38°C.
WARNING: BEFORE ENTERING THE SPA OR HOT TUB MEASURE THE WATER
TEMPERATURE WITH AN ACCURATE THERMOMETER.
AVERTISSEMENT: AVANT D’UTILISER UNE CUVE DE RELAXATION MESURER LA
TEMPÉRATURE DE L’EAU À L’AIDE D’UN THERMOMÉTRE PRÉCIS.

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SAFETY INSTRUCTIONS
WARNING: DO NOT USE A SPA OR HOT TUB IMMEDIATELY FOLLOWING STRENUOUS
EXERCISE.
AVERTISSEMENT: NE PAS UTILISER UNE CUVE DE RELAXATION IMMÉDIATEMENT
APRÉS UN EXERCISE FATIGANT.
WARNING: PROLONGED IMMERSION IN A SPA OR HOT TUB MAY BE INJUROUS TO
YOUR HEALTH.
AVERTISSEMENT: L’UTILISATION PROLONGÉE D’UNE CUVE DE RELAXATION PEUT
ÊTRE DANGEREUSE POUR LA SANTÉ.
WARNING: DO NOT PERMIT ELECTRIC APPLIANCES (SUCH AS LIGHT, TELEPHONE,
RADIO, OR TELEVISION) WITHIN 1.5 M OF THIS SPA OR HOT TUB.
AVERTISSEMENT: NE PAS PLACER D’APPAREIL ÉLECTRIQUE (LUMINAIRE, TÉLÉPHONE,
RADIO, TÉLÉVISEUR, ETC) À MOINS DE 1.5 M DE CETTE CUVE DE RELAXATION.
CAUTION: MAINTAIN WATER CHEMISTRY IN ACCORDANCE WITH MANUFACTURER’S
INSTRUCTION.
ATTENTION: LA TENEUR DE L’EAU EN MATIÉRES DISSOUTES DOIT ÊTRE CONFORME
AUX DIRECTIVES DU FABRICANT. Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98.6°F (37°C). The symptoms of hyperthermia include drowsiness, lethargy, and an increase in the internal temperature of the body. The effects of hyperthermia include:
(a) unawareness of impending hazard; (b) failure to perceive heat; (c) failure to recognize the need to exit spa; (d) physical inability to exit spa; (e) fetal damage in pregnant women; and (f) unconsciousness and danger of drowning.
WARNING: THE USE OF ALCOHOL OR DRUGS CAN GREATLY INCREASE THE RISK OF
FATAL HYPERTHERMIA IN HOT TUBS AND SPAS.
AVERTISSEMENT: LA CONSOMMATION D’ALCOOL OU DE DROGUE AUGMENTE
CONSIDÉRABLEMENT LES RISQUES D’HYPERTHERMIE MORTELLE DANS UNE CUVE DE RELAXATION.

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SAFETY INSTRUCTIONS
For spas relying on a specific means of egress, such means shall not be removed when the spa is in use. DANGER ­ This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
Safety graphical symbol ISO 20712-1, WSM002 ­ Keep children under supervision in the aquatic environment
DANGER ­ Risk of Accidental Drowning (especially children under 5 years). Caution shall be exercised to prevent unauthorized access to the spa by children. This can be reached by an adult supervisor securing the means of access or installing a safety protection device to the spa. To avoid accidents during spa use, ensure that children are kept under constant adult supervision). Avoid putting the head under water at all times. Avoid swallowing spa water. DANGER ­ No Diving.
Safety graphical symbol ISO 20712-1, WSP005 ­ No Diving

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COMPLIANCE
Relax and rest assured that your Master Spas manufactured spa has been built with safety in mind. We manufacture our self-contained spas to meet a stringent list of industry standards.
Our spas comply with the following industry standards: · UL 1563 Standard for Electric Spas, Equipment Assemblies and Associated Equipment · ICC ISPSC International Swimming Pool & Spa Code · European Standard EN 17125 for Domestic Spas/Whirlpool Spas/Hot Tubs ­ Safety
Requirements and Test Methods · VGB Virginia Graeme Baker Pool and Spa Safety Act (Certified by UL to UL 1563) · ANSI/APSP-6 Standard for Portable Spas · ANSI/APSP/ICC-14 Standard for Portable Spa Energy Efficiency · CEC Title 20 Appliance Efficiency Regulation · CSA C22.2 No. 218.1 Spas, Hot Tubs and Associated Equipment · CE – EN 60335-2-60 Household and Similar Electrical Appliances ­ Safety: Particular
Requirements for Whirlpool Baths and Whirlpool Spas · CE – EN 60335-1 Household and Similar Electrical Appliances ­ Safety: General
Requirements · 93/68/EEC CE Marking Directive · 2014/35/EU Low Voltage Directive · 2014/30/EU EMC Directive · AS1926.3-2010 RC2016 · 2014/53/EU Wireless Directive · UKCA Electromagnetic Compatibility Regulations 2016 · UKCA Electrical Equipment (Safety) Regulations 2016 · UKCA Radio Equipment Regulations 2017 · UKCA The Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment Regulations 2012 · EU REACH Compliant

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11010

VGB SUCTION SAFETY & MAINTENANCE INSTRUCTIONS
VGB 2008:
WARNING Read and follow all instructions in this manual and on the suction fitting. Failure to follow instructions can cause severe injury and/or death. Failure to remove pressure test plugs and/or plugs used in winterization of the spa/swim spa from the suction outlets can result in an increased potential for suction entrapment.
Suction outlet components have a finite life. The cover/grate should be inspected frequently and replaced at least every seven years, or if found to be damaged, broken, cracked, missing, or not securely attached.
If the fitting is missing or broken, replace with a fitting of equivalent rating or higher. Use of a lower rated suction fitting could result in entrapment of the body which could result in serious injury including drowning.
Do not use or operate spa/swim spa if this suction fitting is missing, broken or not secured per instructions. The suction fitting is intended to prevent entrapment of the body. Use of the spa/swim spa with a missing, broken or improperly secured suction grate may result in serious personal injury including drowning.
When the spa/swim spa is in operation, suction is created at this fitting. Users of the spa/swim spa must be instructed not to come in contact with this fitting in such a way as to block its orifice. If a user of the spa/swim spa blocks this fitting with his/her body, serious personal injury or drowning may occur.
IMPORTANT SAFETY INSTRUCTIONS
WARNING – SUCTION ENTRAPMENT HAZARD Suction in suction outlets and/or suction outlet covers which are damaged, broken, cracked, missing, or unsecured can cause severe injury and/or death due to the following entrapment hazards:
Hair Entrapment: Hair can become entangled in suction outlet cover.
Limb Entrapment: A limb inserted into an opening of a suction outlet sump/fitting or suction outlet cover that is damaged, broken, cracked, missing, or not securely attached can result in a mechanical bind or swelling of the limb.
Body Suction Entrapment: A negative pressure applied to a large portion of the body or limbs can result in an entrapment.
Evisceration /Disembowelment Entrapment: A negative pressure applied directly to the intestines through an unprotected suction outlet sump or suction outlet cover which is damaged, broken, cracked, missing, or unsecured can result in evisceration / disembowelment entrapment.
Mechanical Entrapment: There is potential for jewelry, swimsuit, hair decorations, finger, toe, or knuckle to be caught in an opening of a suction outlet cover resulting in mechanical entrapment.

DDOO NNOOTTDDIVIVEE. .

11020

VGB SUCTION SAFETY & MAINTENANCE INSTRUCTIONS
TO REDUCE THE RISK OF ENTRAPMENT HAZARDS:
· Never use a spa/swim spa if any suction outlet component is damaged, broken, cracked, missing, or not securely attached.
· Replace damaged, broken, cracked, missing, or not securely attached suction outlet components immediately.
· It is recommended that suction components be inspected at least monthly. · Replace the suction within 7 years from the installation date. Contact your dealer or local
service center for quoting and scheduling this required maintenance. This is a mandated regulation and is not part of nor covered by the spa/swim spa warranty.
NOTE: Always review entire safety and maintenance information before beginning maintenance. Contact Master Spas for Suction Installation information for complete suction assembly replacement.

DDOO NNOOTTDDIVIVEE. .

11031

GLOSSARY OF SPA TERMINOLOGY

Your new spa features a variety of jets. All jets, regardless of style, return the water to the spa. Air is mixed with the water by using the air controls (if equipped) creating a vigorous massage. Water flow is adjusted by simply turning the outer face of most jets. Your spa may have a combination of pulsating, rotating, dual pulsating and directional adjustable jets. Here are some terms and definitions to help get you acquainted with your spa.
1. THERAPY JETS
Located throughout the seats of the spa to offer a variety of therapy combinations.

2. NECK JETS (if equipped)
Located above the normal water level to provide massaging action to the back of the neck.

3. SHOULDER JETS (if equipped)
Located above the normal water level to provide massaging action to the shoulders.

4. MASTER BLASTER® FOOT THERAPY JET (if equipped)
Large jet with several fixed nozzles located in the bottom of the spa near the floor to provide excellent massage to the feet.

5. JET DIVERTER VALVE* (if equipped)
Located on the top flange of the spa, this large valve physically diverts the flow of water from one group of jets to another. Be sure that no sand or particles are brought into the spa as they will cause the diverter to seize up. It is best to turn the diverter valve only when the pump is turned off.

6. WATER FEATURE VALVE (if equipped)
Located on the top flange of the spa, this smaller valve adjusts water flow to the waterfalls and/or water features in your spa.
NOTE: When the spa is not in use, this valve should be turned mostly shut (not completely shut) to prevent the water features from allowing water to hit the cover while it is closed. If left mostly open, water may hit the cover and possibly run out of the spa causing water loss.
7. 3-WAY DIVERTER JET (if equipped, Getaway Hot Tubs)
This large jet can be turned 180° to 3 different points and diverts the flow of water from one group of jets to another. With the pump turned off, twist the face of this jet 1/4 turn at a time clockwise or counterclockwise to adjust.

8. AIR CONTROL VALVE
These smaller valves are located around the top of your spa. You may increase or decrease the force of your jets by opening or closing the air control valves. Each air control valve will typically function 1 to 2 groups or seats of jets in the spa. When not in use the air controls should be kept in the closed position as the air being introduced into the water can tend to cool the water and increase the dissipation rate of sanitizer levels.
NOTE: See Pump Diagrams in the back of this manual for location of valves, controls, and jets.

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GLOSSARY OF SPA TERMINOLOGY

9. TOPSIDE CONTROL PANEL
You may safely control spa functions from inside or outside your spa using the Topside Control Panel. This panel is used to control the water temperature, pumps, the spa light, automatic filtration cycles and other advanced functions. The digital display will give you a constant temperature readout and will notify you in case of certain malfunctions. Several user programmable functions are also available.

10. PERSONAL REMOTE CONTROL* (if equipped)
Select spa models may have an additional remote which allows the user to control the jet therapy while remaining in the seat (if applicable). By pressing the control one time, you will activate the pump. Press again for high speed and again to turn it off.

Back

11. ACCESS PANELS

“C”

These are the skirt panels located around all four sides of the spa.

All of the skirt panels are removable should service be required.

Side

Side

“B”

“D”

Master Spas recommends at least 3 feet of access be provided

around the spa.

Back “A”
12. EQUIPMENT ACCESS PANEL
This is the “Front” or “A” side skirt access panel, typically the same side as the Topside Control Panel. This area houses the majority of components responsible for the spas operation. These components include the pumps, heater, spa control system, ozonator (if equipped), and LED light system (if equipped). Pump and equipment placement may vary by model.

13. FILTER LID
This lid fits over the filter area and weir gate to cover the filters. Remove filter lid to access filters for maintenance. For models equipped with a telescoping filter housing, simply lift up to remove this floating assembly to access the filter. At low speed water flow or when the filtering/heating pump is off, the telescoping part of the filter assembly will float at or near the waterline. At high speed water flow, it will be drawn downward. See Accessing Filters in the Regular Maintenance Procedures section for detailed instructions on filter assemblies.
14. WEIR GATE
The weir gate is the horizontal door located in front of the filters that helps keep debris trapped in the filter area.
15. SPA CONTROL SYSTEM
This houses the wiring and electrical components necessary to operate the spa.
16. SPA HEATER
This is an electric heater housed in a stainless steel tube. It is thermostatically controlled and equipped with high-limit temperature safety shut-off sensors.
*NOTE: See Pump Diagrams in the back of this manual for location of valves, controls, and jets.

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GLOSSARY OF SPA TERMINOLOGY
17. SLICE VALVES
These valves are used by service personnel to shut off water to the heating system (heater and pump plumbed to the heater) so that the spa water does not need to be drained if the spa requires service to the heating system (varies by model). NOTE: Slice valves must be completely open during normal
operations.
Slice Valve and Pump Union
18. MAIN THERAPY PUMP
This produces water flow through the main jets in the spa. The first pump may be operated on two speeds (varies by model). Low speed (if applicable) will produce efficient water circulation during filtration, heating of the spa water, and gentle jet action. High speed provides maximum jet action. The main pump is controlled by the “Jets” or “Jets I” button on the Topside Control Panel.
19. SECONDARY THERAPY PUMP (if equipped)
This produces water flow through 1 to 2 groups or seats of jets in the spa. The second pump operates similar to the main pump and is controlled by the “Jets 2” or “Aux” button on the Topside Control Panel.
20. THIRD THERAPY PUMP (if equipped)
This produces water flow through 1 to 2 groups or seats of jets in the spa. This is controlled by the “Jets 3” button on the Topside Control Panel.
21. CIRCULATION PUMP (if equipped)
This produces water flow through the heater in the spa and provides the water flow necessary to actuate the ozone injector. This smaller energy efficient pump is used for filtration and heating instead of utilizing the high powered main therapy pump.
22. PUMP UNION
This connects the plumping and pump together. These are used to help relieve possible pump air locks or for service personnel to easily service the pumps.
23. HEATER UNION
These are used by service personnel to easily service the heater.

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WATER CHEMISTRY TERMS YOU SHOULD KNOW
EN 17125
Before jumping into Water Maintenance, here are some terms to help you.
1. PARTS PER MILLION (PPM): This is a form of measurement used in most pool or spa chemical readings. Best described as any one million like items of equal size and make up, next to one unlike item, but of equal size. This would be one part per million.
2. TOTAL ALKALINITY: Measures substances in your water such as hydroxides, carbonates and bicarbonates. When at the proper levels, these elements keep your water from clouding and growing bacteria, as well as prevent the inner workings of your hot tub from deteriorating or forming scale. TA also helps to stabilize pH. The higher the TA level (as long as it is within the recommended range), the less likely the pH is to change. With low alkalinity, the pH will fluctuate and be harder to control. With high alkalinity, it becomes extremely difficult to change the pH.
3. PH OR POTENTIAL HYDROGEN: This indicates the acidity or basicity of the water. The goal is to have a neutral, stable pH to prevent spa damage and unhealthy conditions. Low pH levels can corrode metals, etch or stain fiberglass or acrylic, cause unsanitary conditions that irritate the eyes or skin and destruct the total alkalinity of the water. High pH can cause cloudy water, eye or skin irritation, scale formation and poor chlorine or bromine efficiency. Note that the chemicals you are using to sanitize and clean your hot tub can also lower or raise the pH level in the water. Unfortunately, there are lots of variables to preventing high pH in your hot tub.
4. SHOCKING: By shocking the water in your hot tub, you remove organic compounds from the water, kill bacteria, remove bromamines or chloramines and reactivate the bromides in the spa for cleaner water. You should shock your water once a week, after heavy bather use or any time free chlorine levels test lower than total chlorine levels. To do this, either add oxidizer/non- chlorine shock to burn off the chloramines or add extra chlorine to raise the chlorine level. Oxidizer/non-chlorine shock acts by releasing oxygen in the water, which serves a similar function as chlorine. An advantage to using this type of shock is that the water is safe to enter after 15 minutes of the application and excessive sanitizer (chlorine) levels do not occur. However, an oxidizer/non-chlorine shock doesn’t disinfect the water for bacteria. If you use chlorine to shock, you must wait until the total chlorine reading is at a level safe to reenter the water.
5. SEQUESTERING: This can be defined as the ability to form a chemical complex which remains in solution, despite the presence of a precipitating agent (i.e. calcium and metals). If the minerals and metals in water are not sequestered, they can cause a reaction, turning the water brown, red, orange or green depending on the minerals and metals present in your water. It is important to add a sequestering agent when adding water to your spa and even on a regular basis (if bottle instructions recommend doing so). Common names for sequestering chemicals are: minquest, stain and scale control, metal-x, spa defender, spa metal gone, etc.
6. FILTRATION: Filters are necessary to remove particles of dust, dirt, algae, etc., that are continuously entering the water. If the spa is not operated long enough each day for the filter to do a proper job, this puts a burden on the chemicals, causing extra expense. Filtration time will depend on the water capacity, pump and filter size and, of course, bather load. Spare filter cartridges should be kept on hand to make it easy to frequently clean the cartridge without the need for a long shut down. This will also allow the cartridge to dry out between usages, which will increase the cartridge life span as much as twice. Replace the cartridge when the pleats begin to deteriorate. Cartridge cleaning should be done a minimum of once a month. More often with a heavy bather load. See Cleaning Your Filter Elements in the Regular Maintenance section.

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WATER CHEMISTRY TERMS YOU SHOULD KNOW
7. SANITIZERS: Germs and bacteria enter the water from the environment and the human body; a sanitizer keeps the water balanced and safe to use. Either chlorine or bromine can be used as a sanitizer to create a healthy water environment.
A. Chlorine: 1. Only one type is approved for spa use. Sodium dichlor which is granular, fast dissolving and pH neutral chlorine.
2. Chlorine is an immediate sanitizer and will be added as needed to maintain free chlorine levels.
B. Bromine
1. Two types of tablets:
a. Hydrotech
b. Lonza
2. Bromine is a slow dissolve chemical and may take a few days to develop a reserve or reading in the water.
WARNING: Nonslip, Comfort Floor System mats are not compatible with bromine and will result in unwarranted deterioration of the material. Do not use bromine if your spa is equipped with these mats.
8. TOTAL DISSOLVED SOLIDS (TDS): Materials that have been dissolved by the water, i.e. like what happens when you put sugar in coffee or tea.
9. USEFUL LIFE OF WATER (IN DAYS): Water should be drained at least once every 180 days. Useful life may vary by usage and bather load.
10. DEFOAMER: A chemical used to temporarily reduce foaming. Causes of foaming include body oils, cosmetics, lotions, surface cleaners, high pH or algae, as well as other organic materials. Low levels of calcium or sanitizer can also cause increased foaming. Note that you may need to physically remove the foam and/or drain all or part your water to remove or dilute the causes of the foam.
11. CALCIUM HARDNESS: This measurement tells you how much magnesium and calcium are in your water. However, calcium hardness can react with all of the chemicals, bacteria, dirt and other substances that your water dissolves and get thrown out of balance. Just like the other elements, calcium levels must remain balanced and need to be monitored or you run the risk of metal deterioration, water foaming or clouding and scale formation at the surface of your water.
NOTE: Always leave spa cover open for 15 minutes after adding chemicals to prevent the off gas from damaging your spa cover, spa pillows, stainless steel hardware and other critical parts.
12. BIOFILM: This is any group of microorganisms in which cells stick to each other and often these cells adhere to a surface (ie. spa plumbing and shell). Biofilm can occur over time during the use of your spa.

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WHY ARE CHEMICALS IMPORTANT IN A SPA
1. EVAPORATION:
As water evaporates, only pure water evaporates, leaving the salts, minerals, metals, and any unused chemicals behind. Adding water adds more salts, minerals, and metals. In time, the water can become saturated with these dissolved solids and can cause stains or scale to form on the walls of the spa or a scale build up inside the equipment. Colored or cloudy water and possible corrosion of plumbing and fittings may also occur.
2. HEAT:
Heat causes much quicker evaporation and also will cause minerals and metals to precipitate out of solution.
3. AIR:
Dust and other airborne contaminants are introduced into the spa.
4. ENVIRONMENT:
The environment surrounding the spa can also impact the water quality. Items such as pollen, grass, sand, dirt, lawn fertilizer, airborne dust, insects, leaves, and pets can all affect the water quality of the spa.
5. BATHERS:
As the spa is used, bathers introduce contaminants to the water. Increased bather load, length of use and frequency will increase the amounts of contaminants added in to the water.
NOTE: The maintenance routines set forth in this manual may need to be adjusted depending on bather load and how much the spa is being used.

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WATER MAINTENANCE ­ RECOMMENDED RANGES

WATER CHEMISTRY GUIDE

Before treating your water, refer to the Model Specifications section of this manual for the correct gallons of your spa, to ensure you are adding the correct amount of chemicals. The concentration of active ingredients in spa chemicals varies by manufacturer, so always consult chemical manufacturer’s instructions. When adding spa chemicals, always spread them across the surface of the water while the pumps are running. See chart below for recommended ranges.

PARAMETER
Water Clarity
Color of Water Total Alkalinity (TA) pH Valuec, d Chlorine

VALUE a
Clear view of the bottom No color should be observedb 80 – 150 ppm 7.2 – 7.6 2 – 4 ppm

Bromine (in mg/l)

3 – 5 ppm

Calcium Hardness

180- 250 ppm

When using alternative/additional disinfectants other appropriate parameters may be considered.

a Consult national regulations and guidelines for any deviations. b Natural water sources may introduce water coloration. c Subject to the flocculant(s) used (if any). d When pH is greater than 7.5 the free active chlorine is less than 50 %.

NOTE: Recommended levels stated in this manual are based on industry standards for permanently installed and portable residential spas. Improper use of chemicals may result in unsanitary and unsafe water conditions as well as unwarranted discoloration, degradation, damage and other imperfections of the spa surface and components.

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WATER MAINTENANCE ­ START-UP

EN 17125
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START UP STEPS
1. Your spa should be filled with fresh tap water using a Pre-filter, which can be obtained from your local Master Spas dealer. This Pre-filter will help remove many of the minerals existing in the water, which will make adjusting the water balance easier after a new fill. Never use more then 50% softened water when filling the spa.
2. During the initial filling of the spa, add a sequestering agent to combat suspended minerals in the water. The agents are sold under many different names such as Mineral Clear or Metal Protect. Always follow the instructions listed on the bottle and allow water to circulate and filter for at least 30 minutes (or per bottle recommendations) before adding any other chemicals.
3. Test water for pH, total Alkalinity, and Calcium hardness. There are two different methods you can use to test your water.
TEST STRIPS: The pads on these thin strips react by changing colors when you dip them in the hot tub water. To avoid faulty test results, use care when removing a testing strip from the packaging. Open the package and shake one strip out into your hand, avoiding contact if possible with the remaining strips. Seal the container immediately so the remaining strips are not exposed to moisture. Dip the test strip into the water and follow the instructions supplied with test strips as instructions may vary. Note the colors on your testing strip and compare these to the key found on the packaging to determine whether elements are neutral, too high or too low.
TESTING KIT: When using a testing kit, you will be examining an actual water sample from your hot tub, rather than a strip. Be careful to follow the instructions on your kit, filling the container to the appropriate level and then dropping the instructed liquid into the container. Compare the new color of your water to the key provided with the kit to determine how to proceed. Depending on which kit you purchase, it can test for each one of these elements: total alkalinity, pH, chlorine, bromine and calcium hardness.
4. Adjust pH and total Alkalinity (TA) utilizing the directions on the chemical bottles. Wait 15 minutes, test and adjust if necessary.
5. It may be necessary to retest and add additional chemicals to get to the proper levels.
6. Add concentrated chlorinating granules (sodium Dichlor-s-triazinetreone) on initial start up to begin sanitizing the spa water, according to directions on chemical bottle. Bathers should not enter the spa until the chlorine drops to a safe level, refer to Water Chemistry Guide in this section. It is important not to add the chlorinating granules until the pH, alkalinity and calcium hardness have been adjusted to their proper levels.
NOTE: See the Model Specifications section of this manual for the correct gallons of your spa, to ensure you are adding the correct amount of chemicals. When adding chlorine or non-chlorine shock/ oxidizer always spread it across the water while the pumps are running. The concentration of active ingredients in spa chemicals varies by manufacturer.

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WATER MAINTENANCE ­ SCHEDULE
EN 17125
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BEFORE EACH USE
Test the spa water for proper pH and sanitation levels. Adjust accordingly to the proper levels outlined in the Water Chemistry Guide, found in the Water Maintenance ­ Recommended Ranges section. Appropriate levels should be present before use of the spa. Bathers should not enter the spa if the chlorine levels are outside of the safe, recommended ranges.

AFTER EACH USE
Test water and treat accordingly to maintain proper pH and free chlorine levels for continued sanitary conditions after use. The amount of people using the spa (and duration of use) will deplete chlorine levels and can cause free chlorine to test below total chlorine, resulting in a more frequent need to use an oxidizer/non-chlorine shock treatment.
3 TIMES A WEEK
Test the water using chemical test strips. Adjust sanitizer, pH and Alkalinity accordingly, following directions on the chemical manufacturer’s bottle. If free chlorine level measures less than total chlorine level, additional non- chlorine shock/oxidizer treatment is necessary.

ONCE A MONTH
Soak your regular filter elements overnight in a container with spa Filter Cleaner and then rinse with clean water. For best results, allow the filter to dry before re-inserting. (The EcoPur® element should never be cleaned in a filter cleaner. Just rinse with water.) When cleaning filters, be sure to never have the pumps (including the circulation pump) running without the filters in place. Failure to do so may result in debris being drawn into the pumps causing unwarranted damage. See Cleaning Your Filter Elements in the Maintenance section of this manual for more information.

EVERY 180 DAYS
Drain and refill your spa with fresh water, install a new EcoPur® element, clean the regular filter, and repeat start up procedure. The regular filter should be replaced at least once every year. Over time and bather use, biofilm buildup can occur. Chemical products are available to help remove biofilm and should be used periodically before draining.

AS NEEDED
If the water looks hazy, make sure pH is in the proper range and treat with chlorinating granules to maintain free chlorine levels. Treat with non- chlorine shock (oxidizer shock) if free chlorine is less than total chlorine. Always refer to the chemical manufacturer’s dosage recommendations listed on the container. Free chlorine levels should be maintained per the Water Chemistry Guide.
A defoamer may be used when excessive foaming occurs. Over use of a defoamer will result in cloudy, milky water. These are general recommendations for water maintenance that may vary by usage and bather load. Depending on bather load and frequency of use, drain and refill times may vary as well as the frequency of cleaning your filters.

USE ONLY SPA CHEMICALS
Do not use chemicals designed for use in swimming pools. With a spa you are working with a small volume of hot water compared to a large volume of relatively cool water in a swimming pool. Because of this, chemicals will have a shorted life span and bacteria can grow more quickly than in a swimming pool. A spa is less forgiving then a pool and requires that whatever is put into it have a pH as close to neutral as possible. That is why only chemicals made for spas should be used. Always refer to the chemical manufacturer’s dosage recommendations listed on the container.

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WATER MAINTENANCE ­ TROUBLESHOOTING GUIDE
EN 17125
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PROBLEM

POSSIBLE CAUSES

CHLORINE ODOR Ex)( ‘¡( )¢£orine

Low pH

HOW TO FIX IT
Shock water with oxidizer/non-chlorine shock treatment Adjust pH if necessary

WATER ODOR
CLOUDY WATER
CLOUDY AND GREEN WATER CLEAR GREEN WATER BROWN WATER FOAMING
EYE OR SKIN IRRITATION

Low levels of sanitizer pH out of range Bacteria or algae growth
Dirty filters or inadequate filtration Unbalanced water chemistry Old water
Total alkalinity levels are low Sanitizer levels are low
High iron or copper content Sanitizer levels are low High iron or manganese level High levels of body oils, lotions, soap, etc. Low calcium hardness Unbalanced water chemistry Unsanitary water
Total chlorine level above 5 ppm Poor sanitizer/pH levels

Adjust sanitizer level with chlorinating granules Adjust pH if necessary If sanitizer has already been adjusted, it may be necessary to perform a system flush Clean filters with filter cleaner and adjust filtration Test and adjust chemistry levels Drain, clean inner shell and refill with filtered water Use a pH increaser Apply oxidizer/non-chlorine shock treatment and adjust sanitizer Use a sequestering agent Apply oxidizer/non-chlorine shock treatment Use a sequestering agent Add small amount of defoamer, an enzyme product and check water chemistry Use a calcium hardness increaser Test and adjust chemistry levels
Adjust water chemistry according to testing results Apply oxidizer/non- chlorine shock treatment
Adjust pH level as necessary

SCUM DEPOSITS AT WATERLINE CHALKY, WHITE SCALE DEPOSITS
PITTING OF METAL FIXTURES

Body oils and dirt
Minerals present in the water and lack of sequestering agent use Low pH or total alkalinity

Use multi-purpose cleaner to clean spa surface and add enzyme product to spa water
When tub is drained, use a multi-purpose cleaner or white vinegar and scrub with a soft cloth
Check water chemistry and adjust

NOTE: Please refer to the Water Maintenance – Recommended Ranges section to review recommended chemical levels.

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REGULAR MAINTENANCE PROCEDURES

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EN 17125

NOTE: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.

DRAINING YOUR SPA
Before you start draining your spa, be sure all power is turned off to it. Your spa requires periodic draining and cleaning to ensure a safe, healthy environment. It is recommended that you clean your spa at least every 180 days or as necessary. Heavy bather load will require draining and cleaning it more often. Draining times will vary by model when using the equipped internal drain assembly. A sump pump may also be used to expedite the draining of the spa.
NOTE: If your hot tub required multiple electrical services, be sure to turn off breakers for all services powering the spa equipment. See model specifications and appropriate electrical requirements for your model or contact your electrician if you are not familiar with how your electrical was installed. A breaker or power cut off should always be within line of sight.
Caution and careful planning should be taken if draining in freezing temperatures to ensure the process is performed quickly (by use of a submersible pump) and that the water is either refilled quickly again or winterization steps are immediately performed. Try to plan your normal draining maintenance during times when temperatures are above freezing. Excess water in the plumbing can freeze in a short time frame depending on temperatures and conditions. Water freezing within plumbing and components can result in freeze damage which is not warranted.

STEPS FOR USING THE EQUIPPED

INTERNAL DRAIN

The spas are equipped with a drain assembly

which can be located on the front side of

the spa behind the skirt (same side as the

topside control panel or where most of the spa equipment is located). The drain will be

Figure 1

located in the equipment area behind the front skirt panel (Figure 1).

Figure 1.1

1. Remove the front skirt panel by removing its panel screws. The drain will be located inside the equipment bay (see Figure 1 & Figure 1.1).
2. To start the flow of water with this drain assembly; remove the cap, twist the face counterclockwise and pull out slightly on the face. A garden hose can be attached to the end of the drain assembly, if so desired.

NOTE: With the cap removed from the drain; water may drip or weep from the drain. This is normal. Be sure that the steps are followed in reverse order when draining is finished. Make sure that the drain cap is reattached and the valve is put back to the fully closed position so that there is no water leaking from the drain assembly.

STEPS FOR USING A SUMP PUMP*

1. Carefully lower submersible pump with hose connected into the bottom of spa, taking care

not scratch or gouge your spa shell.

2. Run the discharge end of the hose from your submersible pump to a desired location several

feet away from your spa, where the water will drain away from foundation that the spa is

resting on.

3. Plug in/turn on your submersible pump.

4. Turn off/disconnect your submersible pump once it is no longer able to suck up any further

water (indicated by a suctioning sound and water no longer coming out of the drainage

hose). If you plan to fully wipe down and clean your entire spa shell, a shop vac can be used

to remove the remaining small pockets of water in the spa.

*Sump Pump is not provided with spa.

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REGULAR MAINTENANCE PROCEDURES
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Note: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.
SPA SURFACE CARE
· During use, always remove debris and pollutants that have settled in the water or built up on the spa surfaces as it occurs. These pollutants can cause growth of bacteria, algae, fungus or biofilm if left on the spa surface and potentially cause stains.
· Clean the spa shell, jets and other controls with a soft cloth and spa shell cleaner to help remove residue and buildup on the shell surface. For any remaining buildup, white vinegar or mild scale remover product may be necessary to use with a soft cloth for removal. Consult with your local Master Spas dealer for proper spa cleaning products.
· Rinse the cleaned surfaces with fresh water from your garden hose and wipe with a soft cloth as doing so will help to remove residual cleaning agents (as some may cause foaming to occur in the water once spa is refilled).
· Always use an approved insulating spa cover by Master Spas to cover your spa when not in use, especially in outdoor installations where the spa is exposed to weather conditions and sun. Constant, prolonged exposure and use of unapproved or non-insulating spa cover can result in damage to spa surface which would not be warranted.
CARE OF YOUR SPA PILLOWS
· Your spa pillows should be rinsed periodically to remove chemical residue. This helps improve pillow lifespan and slows down deterioration of the pillows (i.e. discoloring, becoming stiff and flaking of the material).
· If the spa will not be used for a period of time, the pillows could be removed and rinsed to prolong their life.
NOTE: Do not cover the spa for 15 minutes after adding chemicals as the off gas can cause damage.
CARE OF YOURSPACABINET
The spa cabinet is made from a UV resistant material. The cabinet requires only periodic cleaning with a stream of water from a garden hose. If necessary, use mild soap and water with soft cloth to wipe down cabinet surface. Rinse thoroughly.

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REGULAR MAINTENANCE PROCEDURES
ACCESSING FILTERS
Filter Weir with Top Access

Remove Filter Lid
Vane Teleweir Filter Housing

Turn Filters Counter-clockwise to Remove

Pull Up to Remove Floater Assembly

Turn Filters Counter-clockwise to Remove

Telescoping Filter Housing

Twist Lock Ring Counterclockwise to Remove Floater

Remove Basket

Filter Weir with Slide Off Access

Turn Filters Counter-clockwise to Remove

Slide Faceplate Up to Remove Turn Filters Counter-clockwise to Remove

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REGULAR MAINTENANCE PROCEDURES
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NOTE: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.
Vane Skimmer Filter Housing

Remove Top Cap by Gently Lifting

Lift Up and Remove Basket

Turn Filters Counter-clockwise
to Remove

CLEANING YOUR FILTER ELEMENTS
The filter elements are one of the most important components of your spa. Not only are they essential for clean water; they also extend the life of the spa equipment and help avoid unnecessary water changes and re-heating. Your filter elements should be cleaned on a regular basis, at least once a month on average with normal usage. With heavy use, poor water quality and/or high dissolved solid content in water; the filters may need to be cleaned more often. It recommended to allow filter elements to fully dry after cleaning. For this reason, it is ideal to have a spare set of filters on hand for filter cleaning intervals.
1. Turn off the spa before servicing filters. Never leave to the spa running when removing the filters. Debris can be pulled into the plumbing system and cause unwarranted damage.
2. Remove filter element(s).
3. With a garden hose, spray each element under pressure. Monthly, the standard filter elements should be soaked in a filter cleaner. Check with your Master Spas dealer for details on cleaning and/or filter replacement recommendations.
4. The filter should be cleaned regularly and will typically last approximately 1 year. Bather load, usage and water quality will effect the longevity of the filters and require more frequent cleaning or replacement.
CLEANINGJETS
The majority of jets in your spa can individually be turned on/off. If any of these jets become hard to turn, it will be necessary to remove the jet to clean it as grit/sand and mineral deposit may be present. The jets in your spa can be removed for cleaning by turning them counter-clockwise until they release and then pulling out the jet.
TO CLEAN JETS: Place the jet(s) in a container, fully immerse in white vinegar. Let the jet(s) soak overnight and then rinse with water. Reinstall the jet(s). It may be necessary to clean grit and deposits from the white jet body (mounted in the spa shell) by using a small bristled brush.

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REGULAR MAINTENANCE PROCEDURES
NOTE: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.
CARE OF LAMINAR FLOW JETS:
In order to keep your Laminar Flow Jets operating properly, follow these steps: 1. Turn off Laminar Flow Jets. 2. Remove outer ring by turning face
counter-clockwise while pulling on it.
3. Either the whole Laminar Flow Jet Assembly pops out: Rinse it out and inspect it. Or, if only the outer ring comes off: Remove internal Jet insert with a pair of needle nose pliers and inspect it.
OR
4. Clean plastic diffuser at the back of the Jet insert or Laminar Flow Jet Assembly so all holes are free of debris.
5. Reinstall Jet insert or assembly and outer ring by pushing it in and turning it clockwise until it stops.
NOTE: To prevent premature failure of your spa cover and the possibility of water running out of the spa off the bottom of the cover, always turn Laminar Flow Jets down so that they do not hit the cover when the cover is closed. You do not want to completely turn jets off. Doing so may cause a build up of stagnant water in the water line if not used often.
EN 17125, Do not put finger in massage jet

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REGULAR MAINTENANCE PROCEDURES
NOTE: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.
CLEANINGDIVERTERVALVES
Mineral deposits, grit and sand may get into the internal parts of the diverter valves over time. The diverter valves may become difficult to turn or not turn at all.
CAUTION ­ TURN OFF SPA BEFORE PROCEEDING WITH THIS MAINTENANCE.
FOR THESE STYLES OF HANDLES, FOLLOW THE STEPS BELOW:
1. Remove the handle from the top of diverter valve by grasping the handle and pulling up with a rocking motion.
2. Turn the cap piece counter-clockwise. It may be necessary to put a clean towel over the cap and turn it with a wrench.
3. Once loose, the cap, internal rotor assembly and handle can be pulled up out of the white plumbing fitting.
4. Wipe down the internal rotor assembly that attaches to the cap and handle. 5. Soak the internal rotor assembly in white vinegar. 6. The inner wall of the white plumbing fitting should also be wiped down. If the surface of
the white plumbing has become too abrasive, you can take wet, fine sandpaper and smooth it out. 7. Rinse the diverter internals. Inspect O-rings for cracking or swelling and apply silicone lubricant to them. Then reassemble.

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REGULAR MAINTENANCE PROCEDURES
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Note: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.
CARE OF YOURSPACOVER
Always cover your spa when not in use with an approved insulating spa cover by Master Spas. Keep the spa cover on to minimize heat loss during heating of the spa between uses (but not while it is being used). This will greatly reduce energy consumption and will cause spa water to heat more rapidly. Water loss and chemical usage will also be reduced. · Ensure the cover is fitted tightly, as per manufacturer’s instructions to maximize insulation. · Be sure to lock down all straps on the cover after each use. · Do not allow spa to sit uncovered in direct sunlight. The heat and UV from direct sun
exposure can cause damage to exposed shell surfaces of the spa as well as damage or discoloration of the spa controls and fittings. · See cover manual instructions for detailed instructions on proper cover care. Clean the cover at least once a month using mild soap and water. Rinse thoroughly with fresh water to remove pollutants and soap residue. If mold/mildew staining has occurred (particularly on bottom of the cover), a mixture of bleach and water used with a soft cloth may be necessary. Thoroughly rinse with fresh water after cleaning. · Keep cover open for 15 minutes after adding chemicals to prevent excessive off gas buildup and damage. · When the spa is being used, the cover should be placed in a clean, dry area, otherwise it can pick up dirt and bacteria. Covers should not be put on wooden tables or wooden decking because of the risk of bleaching the wood. · The use of a cover lift accessory or other device ensures the cover will not come into contact with the ground and retains its cleanliness (particularly the surface in close proximity to the spa water surface). The cover should be stored in an appropriate location, where it cannot be damaged, or cause damage.
NOTE: If your spa is going to be left empty for prolonged periods, do not place cover directly on the spa’s surface (closed and sealed). Instead, place a 1″ block of high density foam between the cover and the spa. This allows for ventilation to help reduce mold and mildew from occurring while the spa is empty.
NOTE: The cover warranty is not part of the limited warranty provided with the spa. It is provided through the cover manufacturer and may not be through Master Spas. Check the tags and labeling on your cover to verify manufacturer and refer to the manufacturer’s care, maintenance and warranty information. Your dealer can help provide you with these details.
NOTE: Always use the water feature controls to turn down the water flow so that the water features do not hit the cover when the cover is closed. Do not turn them all the way off.
CARE OF YOUR OZONE SYSTEM
The ozone hose and check valve connecting between the ozone generator and ozone injector should be inspected and/or replaced, if necessary, every 12 months. Depending on conditions of the air which is being brought in to the ozone generator, the ozone hose and check valve can wear more rapidly. This regular maintenance is not covered under the spa warranty. We recommend that your Master Spas Dealer or service organization be contacted to perform this type of maintenance.

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REGULAR MAINTENANCE PROCEDURES
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NOTE: These maintenance procedures are the responsibility of the spa owner to perform. These procedures are not covered by the spa warranty.
CARE OF STAINLESS STEEL
Master Spas uses stainless steel in a number of our spas. Its lasting beauty and resistance to corrosion make it an excellent material for handrails and jets faces. With the proper care it will keep its luster for many years. All stainless steel can corrode given the right circumstances so we have provided a guide to help you keep the stainless components in your spa looking nice. Stainless steel derives its ability to resist corrosion by forming a very thin transparent coating on the surface when exposed to oxygen. This coating can be damaged by abrasive materials such as steel wool, sand paper, and other cleaning materials that are abrasive. Chlorine salts, sulfides, or other rusting metals can also erode this thin coating exposing the metal to corrosion. The best defense to combat corrosion on stainless steel components in your spa is make sure that it is kept clean and free of any chemical build up.
Always: · Clean frequently with fresh, clean water. · Remove any rust spots as soon as they appear with vinegar or a brass, silver, or
chrome cleaner. · Use a good car cleaning wax for extra protection. · Leave cover removed for at least 15 minutes after adding chemicals to the spa water.
Never: · Clean with mineral acids or bleaches, steel wool or any other abrasive materials. · Leave in contact with iron, steel any other metals. · Close the cover immediately after adding chemicals to the water.
NOTE: Failure to take proper care of the stainless steel could result with them rusting. Rusting is not covered by the warranty.
NOTE: Do not cover the spa for 15 minutes after adding chemicals as the off gas can cause unwarranted damage. Larger dosages can require longer lengths of time to off gas. It is recommended to check spa water more frequently to allow small dosages be added as necessary versus large dosages being added less often.

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SPA TROUBLESHOOTING GUIDE

NOTE: For wiring outside of U.S. and Canada, GFCI may be referred to as a RCD (residual current device). Be sure all local electrical codes are followed.
GFCI IS TRIPPING
A ground fault circuit interrupter (GFCI) is required by the National Electrical Code for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Electrical problems include but are not limited to, a faulty GFCI breaker, spa component, power fluctuations, and/or improper wiring. If this is a new electrical service and GFCI installation, an instantly tripping GFCI may likely be caused by improper wiring of the load neutral from the GFCI to the spa. It may be necessary to contact an electrician if your Master Spas dealer recommends doing so.
NOTHING ON THE SPA OPERATES
1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that spa model. There you will find the meaning of the message and what action is to be taken.
2. If there is no message on the control panel and the control panel is completely dark (off), try to reset the GFCI breaker.
The GFCI should be located in a weather proof box close to the spa, but no closer than 5 ft.

If the spa does not respond, or the GFCI breaker continues to trip, contact your Master Spas dealer or service organization.

SPA NOT HEATING
If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:
1. Check set water temperature at control panel to make sure it is set to desired temperature, above the current water temperature.
2. Check the “Heat Mode” that the spa is set in. The spa should be set in the Standard Mode or Ready Mode depending on the model. If placed in an Economy or Rest type mode, it changes the way the system heats and will primarily only heat during user programmed durations. See Spa Control section for further details.
3. Check the control panel for heat indicator. If heat indicator is on, wait a reasonable amount of time (at least 1 hour for 240V systems or 3-4 hours for 120V systems) to see if the water temperature is rising.
4. If heat indicator does not remain on, the system should be displaying a message indicating why it can’t heat. Check the control panel for diagnostic messages. Refer to Spa Control Section titled System Related Messages. Follow steps to alleviate the message.
5. Check the control panel for light indicator. If the heat indicator is on, wait a reasonable amount of time (at least 1 hour for 240V systems or 3-4 hours for 120V systems) to see if the water temperature is rising.
6. Reset power to the spa at GFCI breaker.
7. If spa is still not heating, contact your Master Spas dealer or service organization.

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SPA TROUBLESHOOTING GUIDE
WATER TEMPERATURE IS ABOVE SET TEMPERATURE (HEAT CREEP)
Because Master Spas hot tubs are well insulated and built to meet stringent energy standards, heat creep can occur. This means that the measured temperature of the water in your spa is creeping up higher than the set temperature on your control panel. Heat creep can occur as outdoor temperatures become moderate to warm or when your filter cycle durations have been adjusted above the default settings. To help manage heat creep:
1. Vent your cover. This means placing a folded cloth about ¾ inches (2 cm) thick under all four corners of the cover before you lock the cover down.
2. Open your cover. Opening the cover at night will also quickly cool the water down if desired. NOTE: Never leave a spa cover open and unsupervised.
3. Open all air controls. Temporarily leave the air controls open during cooler times of the day or night. Set your filtration cycles to run during this time as well.
NOTE: If the heat creep issue has been resolved, close the air controls when not using the spa to reduce energy and chemical maintenance.
4. Reduce the length of your filter cycles. The default duration is generally 4 hours of filtering per day (either a duration of 2 hours that occurs twice per day or one 4-hour filter duration based on time of day).
5. Visit your local Master Spas dealer for additional guidance. Heat creep can happen on well-insulated hot tubs, and is related to the environment where the spa is installed and equipment runtimes such as extended filter cycle durations (especially on systems using Therapy Pump 1 low speed for filtering and heating). This is not indicative that there is a problem with the spa.
PUMP(S) DO NOT OPERATE
1. Press the “Jets” button on your control panel.
If you hear the pumps trying to operate: A. Check that all the slice valves are open. B. Pump may be air locked and needs to be primed.
Refer to Installation Instructions section. If you do not hear anything from the pump, contact your Master Spas dealer or service organization.
NOTE: If the pump(s) had been operating for 15 minutes or longer prior to ceasing operation, it may be normal and simply related to mild or warmer temperature conditions and excessive internal temperatures occurring from prolonged pump run-times. The spas are built to meet stringent energy efficiency standards and to run at full capacity during the 15 minute safety timeout periods. Operating pumps at high speed repeatedly beyond the 15 minute timeout can result in the pump motor getting too warm and shutting itself off to cool down. This would be seen by the control indicating the pump should be on still, but the pump has shut itself off internally. If this thermal cutout occurs, the pump will remain off for several minutes to cool. Once the equipment area and motor cool down, it would begin operating again.
POOR JET PERFORMANCE
1. Make sure pump is operating.
2. Check that the water level is adequate (up to minimum safe water level on sticker located near filter).
3. Make sure the jets are open and the air controls are open. Refer to Glossary of Spa Technology section.

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WINTERIZING & STORING YOUR SPA
WINTERIZING YOUR SPA
Your spa is designed to be used year round in any type of climate. However, if you decide you don’t want to use your spa in the winter, you must drain it and follow the winterizing steps listed below.*
DISCLAIMER: Master Spas does not recommend winterizing your spa. If you choose to do so, any damage that may result is not covered under the spa warranty.
1. Drain your spa completely using the drain valve (if so equipped) or use an inexpensive submersible pump that you can buy from your local hardware store.
2. Use a shop vac to get all standing water out of your unit. 3. Remove access panels from equipment area. 4. Loosen all pump unions. 5. Remove winterizing plug from face of the pump(s) where applicable. 6. Using your shop vac in a blowing mode, insert the hose into the nozzle of each jet and
blow the trapped water from the lines into the interior of the spa. A non- toxic, RV water line type antifreeze can be used and added to jets in each seat around your spa to help prevent freeze damage from occurring. Be sure to thoroughly flush the system before startup. 7. After this is completed, use the shop vac to remove any standing water in the spa and in the equipment area. 8. Clean the spa with a soft cloth and a non-abrasive spa surface cleaner. 9. Replace access panels. 10. Cover the spa to prevent water from entering it and check the spa periodically to be sure no water is entering and accumulating. Spa covers are a great insulator but will allow some precipitation to enter the spa. For this reason, it is highly advised to also cover the spa with a water tight tarp while winterized. It is beneficial to keep the spa cover slightly gapped off the acrylic shell while winterized to allow air flow in to the shell area to reduce mildew/mold buildup caused by trapped moisture.

• If you decide to winterize your spa, we recommend that you periodically check the spa throughout the winter to assure water is not entering the spa through or around the spa cover.
  STORING YOUR SPA
  The spa shell should never be left unprotected and uninsulated while being stored. Clear plastic wrap or similar material should never be used to cover/protect the spa. Prolonged, direct sun heat can damage the surfaces of the spa along with any components on the spa’s surface. Always keep the spa covered and protected with an insulating spa cover. Resulting damage such as cracking in the shell surface, warping or discolored components on the spa would not be warranted. An empty spa should never be exposed to temperatures below 0°F (-18°C) after delivery as extreme cold can cause shell damage. This includes storage and draining (winterizing). If your spa will be exposed to these temperatures, keep the unit filled and running. If you do not plan to use your spa, you can set the spa to the lowest temperature setting allowed by the control system while in Standard/Ready Mode. Failure to adhere to these guidelines may result in unwarranted damage caused to the spa.

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MODEL SPECIFICATIONS

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MODEL

LISTING NUMBER

SPA DIMENSIONS
(in./cm)

ELECTRICAL REQUIREMENTS1

SEATING CAPACITY2

WATER CAPACITY (gallons/m)3

DRY WEIGHT (lbs./kilos)4

FULL WEIGHT (lbs./kilos)3,4

THERAPY PUMPS

SPA CONTROLS

LIVING

78″x 78″x 34″ Configuration # 2

9963

4

HEALTHY 6

199 x 199 x 87 240V, 50A GFCI

239 / 0.91 640 / 291 3385 / 1536

2

INK300

LIVING HEALTHY 7

84″x 84″x 36″ Configuration # 2 9961
214 x 214 x 92 240V, 50A GFCI

6

295 / 1.12 830 /377 4405 / 2000

2

INK300

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1As configured from factory. See appropriate Electrical Requirements section for further details.
2Total bather capacity in spa. The number of bathers in spa should never exceed indicated seating capacity. Depending on spa size, water level and bather displacement; full seating capacity may not be achievable. Do not allow additional bathers to enter if bather displacement results in water levels overflowing or reaching the spa controls (air controls, diverters, spa topside control and etc.) as this will result in water leaking out of the spa shell and potentially in to the equipment area.
3Full weight based on dry weight of spa, max seating capacity of spa, assumed average weight per person of 185 pounds and estimated water weight of 8.34 pounds per gallon. Rounded up in increments of 5.
4Manufacturing tolerances along with other factors can result in variance in actual spa weight. If weight is a critical figure necessary for delivery, or final installation, we suggest a minimum of 15% be added to the listed weight when planning delivery or installation.
*See 120V / 240V Conversion Instructions under Electrical Requirements in the Installation Instructions section.

SITE PREPARATION/GENERAL GUIDELINES
EN 17125
Portable spa installation is simple when properly planned. It is important that you read the following information carefully and consult with your Master Spas dealer.
1. ACCESS: The actual dimensions of your new spa will determine the amount of space that is needed in moving the spa from curbside to its final installation area. Be sure to consider and measure side yard dimensions, gates, doors, overall room dimensions and vertical obstructions such as ceilings, roof overhangs, balconies and overhead cables. Any other space limiting obstacles such as stairs, trees, and shrubs must also be evaluated. Consideration should also be taken to ensure there is convenient water supply for filling your spa (review national and local regulations). The desired location for spa might require use of a crane. Please be sure to contact and review these site and installation plans with your Master Spas dealer prior to delivery. It is also good to consider these access requirements for ease of removing the spa from the premises in the event it is necessary to do so.
2. SURFACE/PAD REQUIREMENTS: When your new spa is filled with water and bathers, it may weigh as much as several tons. It is imperative that the base beneath the spa can support the entire weight. The spa must be on a uniformly firm, continuous, and level surface. The recommended foundation is a concrete pad with a minimum thickness of four inches with steel reinforcement bars crossed throughout the pad.
IMPORTANT
Consult experts and/or local authorities to review and comply with all local and national laws and regulations relating to childproofing, safety barriers, lighting and any other safety requirements at site. When installing your spa indoors, on a wood deck, roof or balcony, load requirements need to be evaluated before installation. It is also good to consider location and position of spa as well as surfaces and foundation to minimize noise disturbance as much as possible. You should speak with a qualified contractor or your local building department to confirm that your surface is adequate for supporting the spa and conforms to these guidelines.
All sides of the spa must be accessible for regular maintenance or in the event that service is needed. Periodical maintenance checks require entry into the equipment bay. When possible, it is wise planning for the future to leave 3 feet of access to all sides of the spa in the event your spa requires maintenance. Your spa warranty does not cover the cost of providing access for service.

GENERAL CONSIDERATIONS FOR OUTDOOR INSTALLATION

Again, proper planning will increase your total enjoyment factor with your new spa. Listed below are some additional items to consider when planning your installation.
· Local building codes (if applicable)
· Power cable
· Appropriate materials and drainage around the spa to handle water presence and runoff
· Consider local environmental conditions,

such as ground water and risk of frost
· In cold climates, an insulating ground cloth can be installed between foundation and spa to minimize heat loss
· How spa will complement landscaping and vice versa
· View from inside spa and view of spa from inside of home
· Exposure to sunlight and shading from trees

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SITE PREPARATION/GENERAL GUIDELINES

GENERAL CONSIDERATIONS FOR INDOOR INSTALLATION

Installing your spa indoors creates an entirely different set of considerations.

· Privacy

· Plan for proper flooring and floor drains

· Getting to spa from the house and back · Proximity to dressing rooms and bathrooms

around your spa to drain off excess water runoff that will occur during normal use and for draining and cleaning your spa

· Storage for spa chemicals

· Proper room ventilation and

· Work with your Master Spas dealer and

dehumidification

contractor to insure all local building, electrical and plumbing codes are met

· Finished materials in your spa room should also be capable of withstanding increased

humidity and moisture

GUIDELINES FOR PARTIALLY OR FULLY RECESSED INSTALLATION

Spas manufactured by Master Spas are designed to be installed in a variety of settings. One of which is installing below grade. Should a spa be installed below the level of the site drainage system (below grade), a system for preventing water collecting and pooling must be designed based on the requirements of the local authority having jurisdiction. The drainage system must be designed based on things such as rainfall, water runoff, splashing, draining the spa, etc., that could potentially feed the below grade area with water. When located in designated floodways, additional attention to maximum water load entering the area below grade must be addressed to prevent water from accumulating below grade at all times. It is generally recommended that the spa be installed above grade because the spa is not designed to be submerged in water. When a proper drainage system is designed and proper ventilation is planned based on the characteristics of the site, installing the spa below grade is an accepted method of installation.

· The unit is self-supporting when placed on a surface designed to support the full load of the spa (see Surface/Pad Requirements). Do not backfill with sand, gravel, or earth. Doing so will void the warranty.
· Plan for complete drainage so that water accumulation drains away from the spa perimeter and standing water never reaches the electrical equipment.
· Plan for appropriate ventilation to remove moisture accumulation and to prevent equipment from overheating.
· Provide a minimum of 3 feet service area around the perimeter of the unit. Site access issues are not covered by the product warranty.
· The unit is not designed to be submerged in water. Water entering the equipment area creates many hazards and resulting damage will not be covered by the product warranty.
· Make sure that the surroundings do not create any additional hazards.
· Surfaces placed around the unit should also be evaluated for walking/slipping hazards from standing water. Proper drainage is vital to the installation of a below grade installation.
· Check all building, electrical, and plumbing codes with the authority having jurisdiction to ensure that your installation is in compliance with all local codes.
· Additional consideration needs to be made when installing unit in designed floodways.
· Verify that site specific drainage systems such as down spouts are not going to feed the area below grade.
· Below grade drainage system needs to be evaluated based on area specific rainfall. One size does not fit all so an analysis by a qualified, local engineer to ensure proper drainage of all sources of water is a must when installing below grade.

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SITE PREPARATION/GENERAL GUIDELINES

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ELECTRICAL REQUIREMENTS

CONFIGURATION 2 – 240V, 50A GFCI
NOTE: Electrical requirements by model is shown in Model Specifications. Only electrical configurations pertaining to the models referenced in this manual are shown.
ELECTRICAL REQUIREMENTS
HAVE YOUR ELECTRICIAN READ THE FOLLOWING INFORMATION BEFORE INSTALLATION BEGINS
Electrical connections made improperly, or the use of wire gauge sizes for incoming power which are too small, may continually trip breakers, blow fuses in the electrical equipment box, damage the internal electrical controls and components, be unsafe and, in any case, will void your warranty.
It is the responsibility of the spa owner to ensure that electrical installation supplying, and connecting to the spa, is performed by a properly qualified, licensed electrician in accordance with the with all applicable local, regional, state requirements, and current effective edition of the National Electrical Code at the time of installation.
These connections must be made in accordance with the wiring diagrams found inside the control box. This equipment has been designed to operate on 60Hz. alternating current only, 120/240 volts are required. Make sure that power is not applied while performing any electrical installation. A bonding lug has been provided on the electrical equipment pack to allow equipotential bonding connection for bonding conductors. The bonding conductor shall be at least 10 AWG copper and must be connected according to the current effective and applicable local, regional, state and edition of the National Electrical Code. The spa requires a 50-amp, single phase, 120/240 volt, four wire supply (two ungrounded line conductors, one grounded neutral conductor and one grounding conductor). The disconnect must be readily accessible to the spa occupants but installed at least five feet from the spa. A Ground-Fault Circuit Interrupter (GFCI) must be used to comply with section 680-42 of the National Electrical Code. A ground fault is a current leak from any one of the supply conductors to ground. A GFCI is designed to automatically shut off power to a piece of equipment when a ground fault is detected, and, its operation, should be tested frequently before use.
The electrical supply to the spa must be an individual branch circuit 120/240V, 50A, 4 wire, with ground (#6 AWG copper with minimum #10 AWG copper ground).
Route the electrical supply into the equipment area, by cutting an appropriate opening either through the bottom or side cabinet, for final hook-up to terminals inside the spa control system. The spa must be connected to an “individual – dedicated” 120/240-volt, 50-amp breaker and GFCI. The term “individual – dedicated” means the electrical branch circuit for the spa is not being used for any other electrical loads (i.e. patio lighting, appliances, garage circuits, etc.). If the spa is not connected to an individual-dedicated branch circuit, overloading may result in “nuisance tripping” which will require resetting of the breaker at the house electrical panel.
202301

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ELECTRICAL REQUIREMENTS
CONFIGURATION 2 – 240V, 50A GFCI

Key
WHT – White Neutral BLK – Black Hot, Line 1 RED – Red Hot, Line 2 GND – Ground

50
BLK RED
GND

WHT

MAIN ELECTRICAL PANEL (HOUSE)

WHT GND
BLK RED

GND

50A

TEST

BLK

WHT RED

WHT

50 AMP GFCI

CONFIGURATION 2 240V, 50A GFCI

RED GND

WHT BLK

SPA CONTROL
SYSTEM
Refer to wiring diagram inside swim spa control system for proper power connection to terminals.

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INITIAL SPA SETUP
EN 17125
WATCH HOW-TO VIDEOS: masterspas.com/video-tutorials

SETUP STEPS

1. Put spa in final position that allows for access to equipment and spa components. Master Spas recommends that at least 3 feet of space be provided around all sides of the spa for access. This provides adequate space for regular maintenance and service.

2. Remove front skirt panel (this is the side where the topside control panel is located) so electrical can be hooked up to the spa control system. This panel is removed by unscrewing the screws securing the skirt corners and the front skirt panel.

3. With the front skirt panels removed allowing access to the equipment, be sure all pump and heater unions are secure. Each pump has 2 unions and the heater has 2 unions. A newly delivered spa may have loose unions caused in transporting the spa. Check that all slice valves are open, in the up position. The slice valves may become closed during transportation of the spa.

Fill spa to minimum water level label indication located

on the spa shell near the filter area or at least 1″ above the

filters or filter housing opening. We recommend filling the

spa through the filter area to help reduce air locks from

occurring in the filter and heating pump. When filling or

topping off water, do not exceed the maximum fill level

indication on the water level label.

Slice Valve and Pump Union
NOTE: In below freezing temperatures, caution should be taken when planning to install a spa and fill it with water. As it takes time for the water to fill the spa and reach the proper minimum water level, the water entering thevarious plumbing lines and equipment may begin to freeze up when done in winter weather conditions. This could result in pumps being seized until thawed or other potentially worse freeze damage occurring to the equipment and plumbing lines.
5. Turn the power on to the spa. Once the system and control panel loads to operational state, activate each jet pump to ensure they are not air locked before the system continues normal heating and filtering operations. See the spa controls section of this manual for additional instructions on control startup.
6. Be sure the adjustable jets in your spa are open by turning the face of the jet. Most of the jets in your spa are adjustable and removable by turning the face of the jet.

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INITIAL SPA SETUP
7. It may be necessary to bleed air from the pump(s) in your spa if, after start up, your spa pumps are turning on and off but you do not have water flow from the jets in your spa. Due to the nature of water flow and hydro-therapy pumps, please be advised that air locking of pumps may occur. Master Spas has taken measures to reduce the possibility of this, but it still may occur, especially after refilling a spa. This is not a service covered under warranty and service charges may apply. To relieve an airlock situation, loosen the pump union on the discharge of the pump. This pump union is indicated by an arrow in the picture below. Water should leak out of the union once the air has been removed. Tighten the union and test the pump for proper operation. Repeat this process if needed.
Pump Union
Slice Valve
Airlock 8. Adjust water chemistry according to the instructions provided in the Water Maintenance
section. 9. Your spa water will heat approximately 3 to 4 degrees Fahrenheit per hour (1 to 2
degrees Celsius) with the cover placed on the spa. This varies depending on the size of the spa and ambient temperatures. 10. Step into the soothing waters of your Master Spa! Relax and enjoy.
240V systems only. 120V spa models increase at approximately 1°F per hour (can vary depending on model and temperature conditions).

WATCH HOW-TO VIDEOS:
masterspas.com/video-tutorials

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SPA CONTROLS: INK300

CONTROL PANEL LAYOUT

GECKO

GETTING TO KNOW YOUR CONTROLS

2 PUMP MODELS Pump 1 Pump 2

Light

Up/Down

Indicator Lights DISPLAY INTERFACE
NAVIGATION
Navigating the entire menu structure is done with 2 or 3 buttons on the control panel. To start or stop a feature, press the associated button. Red indicators will light up to indicate when the associated feature is turned on. When a feature has more than two states, press the button until it reaches the desired state. NOTE: Indicators will flash when dual speed pumps are on at low speed, and will be lit solid at high speed.
The color is only an indication that it is on.

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SPA CONTROLS: INK300
MAIN FUNCTIONS

PREPARATION AND FILLING

Fill the spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process. It is always best practice to fill the spa at the filter area. After turning the power on at the main power panel, the top-side control panel display will go through specific sequences. These sequences are normal and display a variety of information regarding the configuration of the hot tub control.
PRIMING THE PUMPS
Select the “Jets 1” button once to start Pump 1 in low-speed (if applicable) and then again to switch to high-speed. If the pump is operating but there is no water flow after 10 seconds of running, shut the pump off for 5-10 seconds and then back on for 5-10 seconds. Repeat until water begins flowing, this means the pump is primed. Also select the other pumps to turn them on and perform this priming process if necessary. If the pumps have not primed after 4-5 minutes, and water is not flowing from the jets in the spa, do not allow the pumps to continue to run. Turn the spa off for a few minutes, then back on to repeat the process. NOTE: If the pump(s) will not prime, shut off the power to the spa and see instructions for relieving an air lock in the Initial Spa Setup section.
IMPORTANT: A pump should not be allowed to run continuously without priming for more than 2 minutes. Under NO circumstances should a pump be allowed to run normal operational programming without being primed. Doing so may cause damage to the pump and cause the system to energize the heater and go into an overheat condition.
WATER TEMPERATURE
The temperature shown on screen is the current water temperature. The spa topside control panel uses a single UP/DOWN temperature button for adjusting the temperature. Press and hold the button to increase the set temperature and release the button to stop. Press and hold the button again to decrease the set temperature.
NOTE: Whenever the UP/DOWN temperature button is used to adjust the temperature or parameters in the programming menu press and hold the button to increase the value. Release the button and press and hold again to decrease the value.
When adjusting temperature, the Set Point icon will appear at the top of the screen. After 3 seconds without any change to the set temperature value, the panel will resume the normal display.
NOTE: The “Set Point” icon indicates that the display is showing the desired temperature, not the current water temperature.
WATER TEMPERATURE REGULATION
Every 15 to 90 minutes the pump (Pump 1 low speed) will run to ensure accurate water temperature readings as well as avoid heater activation in dry conditions. After verifying pump activation and taking a water temperature reading if required, the system automatically turns the heater on to reach and maintain water temperature at Set Temperature Point.
Set Temperature Icon flashes when taking water temperature reading.

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SPA CONTROLS: INK300
PROGRAM MENU
SMART WINTER MODE
The Smart Winter Mode protects your system from the cold by actively monitoring temperature conditions and activating the pumps as necessary, up to several times a day, to prevent water from freezing in pipes.
The “SWM” icon lights up when freezing is detected and flashes when the Smart Winter Mode purge cycle operation is active.

COOLDOWN
After heating the spa water to the desired Set Temperature Point, the heater is turned off, but its associated heating pump (Pump 1 low-speed) remains on for a short period of time (at least 30 seconds) to ensure adequate cooling of the heating element, prolonging its useful life.

LIGHTING
The LIGHT button turns the lights (if equipped) inside your spa on or off. Press Light key to turn light on. A second press turns light off. A built-in timer automatically turns light off after 2 hours, unless it has been manually deactivated first. If your spa is equipped with LED Light System, turn the lights on and off repeatedly within a couple of seconds to rotate through available color schemes.

PUMPS/JETS
To start or stop a pump, press the associated button (JETS or JETS 2 Indicators will light up when the associated equipment is on.

if equipped).

For 2 speed pump (if applicable, typically JETS or PUMP 1), press the button once for on/low speed, press it again for highspeed and again for off. For 1 speed pump (typically JETS 2 or PUMP 2), press the button once for on/high speed and again to turn it back off. A built in timer for safety automatically turns the pump off after 15 minutes, unless the pump has been manually deactivated first.

NOTE: The Indicator light will flash when set at low speed (if equipped and configured for dual speed pump). It will be solid lit when on high speed (or single speed pump).

OFF MODE
Pressing JETS for 5 seconds will enable the Off mode. This mode allows you to stop all outputs including automatic functions such as filter cycle, heat request and smart winter mode for 30 minutes to perform quick spa maintenance. When Off mode is active, the display will toggle between the “OFF” message, the clock and the water temperature. Press JETS 1 or JETS 2 to restart the system before the expiration of the 30 minute delay.
When the system resumes its normal operation, the display shows “On” for 3 seconds.

PROGRAM MENU

The Program Menu is accessible by holding down the LIGHT button for 5 seconds.
In the Program Menu the following parameters can be set: clock, filter or purge cycles, economy mode, and temperature units. While in the program menu, use the UP/DOWN temperature button arrow buttons to adjust the parameters and use the LIGHT button to jump to the next parameter. The changes will be saved either after the confirmation of the last parameter or if no action is taken for 10 seconds at which point the system will exit the program menu and save changes.

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SPA CONTROLS: INK300 PROGRAM MENU
SETTING THE CLOCK
Enter the program menu by holding down the LIGHT button for 5 seconds. The display will show the current clock setting with the hour flashing. Your system is set on 12-hour time.
When changing the time from 11:00-12:00 the clock will shift between AM/PM.
Setting the hour: Use the temperature button to adjust the hour. Press the LIGHT button to jump to the minutes. Setting the minutes: Use the arrow buttons to adjust the minutes. Press the LIGHT* button to jump to the next parameter, the filter or purge start time (FS).
ADJUSTING FILTRATION
Your spa will perform regular filter cycles as part of the everyday operation of your spa. The filter cycle menu consists of parameters for F1 and F2. Adjusting these parameters will change the duration of each filter cycle.
A Filter Cycle consists of starting all the pumps for 1 minute (Purge Cycle step) then, the pump associated with the filter will run in low speed for the remaining duration of the filter cycle).
NOTE: Whenever the UP/DOWN temperature button is used to adjust the temperature or parameters in the programming menu press and hold the button to increase the value. Release the button and press and hold again to decrease the value.
F1
This parameter is your main filter cycle. It comes default at 4 hours set to start at 8 PM. F2
This parameter is your secondary filter cycles. It comes default at 0.5 hours set to start at 8 AM.
Each filter cycle can be adjusted in half hour increments between 0.5 to 6.0 hours. To change the value press and hold the temperature button while F1 or F2 is showing on the screen. If the value is heading in the wrong direction such as up instead of down, release, press, and hold the temperature button again. The value will reverse its direction. Release the button once the desired value is reached.

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SPA CONTROLS: INK300
PROGRAM MENU
ECONOMY MODE
If the spa is not going to be used for prolonged period of time, using either Economy mode with 24hr duration or simply lowering your set temperature can help conserve energy by reducing water temperature and the amount of heating demand. Economy can also be helpful in changing the heating behavior of your spa if your local power company has different costs for usage during the day (ie. Peak or Off Peak rates).
SETTING ECONOMY MODE This mode allows you to modify the heating behavior of the system so that it does not heat during certain durations of the day. In this mode, it the system would not heat during this time and duration unless water temp drops 20°F (11°C) lower than the current set temperature. The display will show EPx, with “x” representing the state of the programmed economy (0 = disabled, 1 = enabled). Use the arrow buttons to enable or disable economy mode. When the Economy Mode is ON, the display will toggle between the “Eco” message, the time, and the water temperature. Use the LIGHT button to jump to the next parameter, economy start time (ES).
SETTING ECONOMY START TIME
The display will show ESxx, “xx” representing the hour at which the economy mode will become active. An added “.” will be seen “ES.xx” to indicate AM verse PM hours. Use the arrow buttons to adjust the hour. Use the LIGHT button to jump to the next parameter, economy duration (Ed).
NOTE: Whenever the UP/DOWN temperature button is used to adjust the temperature or parameters in the programming menu press and hold the button to increase the value. Release the button and press and hold again to decrease the value.
SETTING ECONOMY DURATION The display will show Edxx, “xx” representing the duration in hours of the economy mode. Use the arrow buttons to adjust the hour. Use the LIGHT button to jump to the next setting. 24 = continuous economy mode
NOTE: With Economy mode enabled, the spa would not be continually maintaining the water at your set temperature to be in a constant ready state for use at your ideal set temperature (especially if colder climate). Keep in mind typical timing of use as you consider this mode of operation. It does take some time for the water to regain temperature.
SETTING TEMPERATURE UNIT
While in Program Menu, the water temperature unit of measure can be set to display in either Fahrenheit (°F) or Celsius (°C). The display will show a flashing °F or °C, depending on current set unit.
Use the arrow buttons to change the setting. Use the LIGHT button to save all the parameters as you have set them.

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SPA CONTROLS: INK300 PANEL MESSAGES/CODES

PANEL MESSAGES/CODES
The list below shows the different error messages that can appear on the panel display.

MESSAGE
FLO OH
HL
AOH CoE Prr UPL ErL

MEANING Display Interface dark and nothing on it. Power has been cut off to the spa.
Temperature unknown.
The system has detected no water flow during the heater pump operation (Pump 1 or Circ pump).
Overheat: The spa has shut down. The spa temperature has reached 108/42°C.
Heater Flow Loss: The water temperature in the water heater has reached 119°F/48°C.
Ambient Overheat: The temperature inside the spa skirt is too high and causes an increase of the internal temperature of the control system above normal limits. This can happen in warmer climates, especially if equipment is constantly running. Communication Error: Keypad not communicating with the spa control. The system detects a problem with the regulation probe or constantly verifies if the temperatures read by the probe are inside the normal limits. No low-level configuration is present in the control system memory.
Control not detected.

ACTION REQUIRED
Check for tripped breaker. Ensure both main electrical box breaker and nearby breaker/disconnect are turned on. Call your electrician if unfamiliar and to confirm your wiring to the spa. Call your Master Spas dealer or service organization if you have proper power to spa or if spa is tripping GFCI breaker.
DO NOT ENTER THE WATER! This would be seen rotating with another message which needs resolved.
Check for proper water level in spa. Check bottom suctions screens for blockage and clean filters. Check that heater and heater pump plumbing valves are open (in spa equipment area, if equipped).Turn spa off and then back on. Check if heater pump (Pump 1 or Circ.) is operational and, if so, make sure it is not air locked. If error persists, call your dealer or service organization.
DO NOT ENTER SPA WATER! In warmer climates, equipment constantly running can cause water temperature to increase, also known as “heat creep”. Review and reduce filter cycle duration timing (default to 4 hours per day). Remove or prop open spa cover to allow water to cool (never leave spa cover open and unattended). Or, add cold water, but do not overfill spa. Measure water temperature with digital thermometer. If spa water temperature reads a couple degrees or more below 108°F (42°C), turn power off to spa and then back on. If error persists and water temperature is below 108°F (42°C), call your Master Spas dealer or service organization.
DO NOT ENTER SPA WATER! Measure water temperature with digital thermometer for safe temperature before proceeding. Check for proper water level in spa. Check bottom suctions screens for blockage and clean filters. Check that the slice valves are open (in spa equipment area, if equipped).Turn spa off and then back on. Check if heater pump (Pump 1 or Circ.) is operational and, if so, make sure it is not air locked. If error persists, call your Master Spas dealer or service organization.
Simply let spa rest for an hour before proceeding. Remove spa cabinet skirt panel on equipment side to let control system cool down until error disappears. If partially or fully recessed installation, review if heat is able to be released by air flow around spa, amend as needed. If error persists with skirt cabinet removed and open air flow to equipment, call your Master Spas dealer or service organization.
Turn power off to spa and back on. Possible loose or bad connection. Call your Master Spas dealer or service organization.
DO NOT ENTER SPA WATER! Turn power off to spa and then back on. If error persists, call your Master Spas dealer or service organization.
Turn power off to spa and back on. If the error persists, there is likely a programming issue. Call your Master Spas dealer or service organization.
Your system is not detecting the proper progrmming to control the spa. Call your Master Spas dealer or service organization.

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SPA CONTROLS: INK300 PANEL MESSAGES/CODES

HPxx HR OH Prr
AOH
FLC SP in FrEr RH NC SC ER F1 F2 F3 Hr UPL BL

XX could be 01 to 99. Danger! Relay stuck Warning! Spa temperature high Warning! Temperature probes defective
Internal pack temperature high
Flow stitch closed Input voltage issue The input frequency is out of range Comm. error in.xm2 – in.therm Learning mode error in.xm2 Fuse #1 is blown

There is a programming issue present or a parameter has not been set. Call your Master Spas dealer or service organization.
DO NOT ENTER SPA WATER! Stuck relays can lead to unpredictable temperatures. Call your Master Spas dealer or service organization.
DO NOT ENTER SPA WATER! Temperatures are not safe. Call your Master Spas dealer or service organization.
DO NOT ENTER SPA WATER! The spa is not able to properly determine the water temperature. Call your Master Spas dealer or service organization.
WARNING! PROCEED CAREFULLY! The temperatures inside the spa control pack are too high. Turn the breaker supplying power to the spa off while determining the cause. There could be an issue with ventilation, high ambient temperatures, or a problem with the spa’s circuitry. Let the system cool down before turning back on. If everything powers on and the error does not come back, you are safe to continue to use the spa. If this is happening frequently or in cool weather, call your Master Spas dealer or service organization.
The system is not able to confirm adequate water flow. The system will not be able to heat. Call your Master Spas dealer or service organization for service.
There is an issue with the incoming voltage to the circuit board. Confirm incoming power is correct. Call your electrician to review the electrical hookup.
DO NOT ENTER SPA WATER! There is an issue with the electrical frequency coming into the spa. Call your Master Spas dealer or service organization.
DO NOT ENTER SPA WATER! The heating system has a communication error. Call your Master Spas dealer or service organization.
The AI functions in the system are not operational. Call your Master Spas dealer or service organization.
Replace fuse.

in.xm2 Fuse #2 is blown

Replace fuse.

in.xm2 Fuse #3 is blown

Replace fuse.

Danger! Thermal fuse error
The spa pack does not have valid software. Please insert valid in.stick to reprogram spa pack.
The spa pack does not have valid software. Please insert valid in.stick to reprogram spa pack.

DO NOT ENTER SPA WATER! The thermal fuse has experienced and error. Call your Master Spas dealer or service organization.
The pack needs to be programmed. Call your Master Spas dealer or service organization.
The pack needs to be programmed. Call your Master Spas dealer or service organization.

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SPA CONTROLS – PUMP DIAGRAMS LH 6

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SPA CONTROLS – PUMP DIAGRAMS LH 7

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LIMITED WARRANTY

LH SERIES
NOTE: This Limited Warranty applies to residential use within the United States and Canada.
3 YEARS – SPA STRUCTURE
Master Spas warrants to the original retail purchaser the structural integrity of the spa against water loss from the spa due to defects in material or workmanship, in the spa structure for a period of 3 years from the date of the original retail purchase. Master Spas will either repair, including the parts and labor to repair the spa structure or replace the nonconforming Spa Structure. In the event of replacement, the cost of labor and equipment for removal and replacement of the unit is the sole responsibility of the Purchaser.
3 YEARS – SHELL SURFACE
Master Spas warrants to the original retail purchaser that the acrylic finish will not blister, crack or delaminate for a period of 3 years from the date of original retail purchase as a result of defects in material or workmanship. Master Spas will either repair, including the parts and labor to repair the shell surface or replace the nonconforming shell. In the event of replacement, the cost of labor and equipment for removal and replacement of the unit is the sole responsibility of the Purchaser. There is no Shell Surface Warranty on blemished units.
2 YEARS PARTS/1 YEAR LABOR – EQUIPMENT
Master Spas warrants to the original retail purchaser the spa equipment (pumps, heater and control system) should a component of the Equipment Pack fail or malfunction due to defects in material and workmanship, for a period of 2 years (parts) from the date of the original retail purchase. Master Spas will either repair or replace the applicable component. This limited warranty on spa equipment covers the labor for a period of 1 year from the date of retail purchase. After 1 year, the purchaser is solely responsible for any labor costs associated with the repair or replacement of an applicable component.
2 YEARS PARTS/1 YEAR LABOR – PLUMBING
Master Spas warrants to the original retail purchaser for a period of 2 years from the date of original retail purchase that the plumbing of the spa will not leak due to defects in material and workmanship. Master Spas will provide replacement parts to repair or replace the applicable components. This limited warranty on spa plumbing covers the labor for a period of 1 year from the date of retail purchase. After 1 year, the purchaser is solely responsible for any labor costs associated with the repair or replacement of an applicable component.
2 YEARS PARTS – JETS
Jet internals are warranted against malfunctions due to defects in material for a period of 2 years from the date of original retail purchase (Master Spas will provide replacement jet internal parts only). The cost of shipping and installation of any jet internals is the sole responsibility of the purchaser. After initial delivery and startup, discoloring or fading of the plastics, corrosion of any stainless steel components and sticking/seizing of the adjustable jet internals or their spinning nozzles are specifically excluded from these warranty terms.
LIFETIME – SKIRTING* (DuraMaster PolymerTM)
Master Spas warrants to the original retail purchaser only that the DuraMaster PolymerTM skirting will not crack or rip for the life of the spa. Bowing that can occur under some conditions is considered normal and excluded by this limited warranty. Normal wear and weathering that

*If equipped. Options vary by model.

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REV. 202311

LIMITED WARRANTY
LH SERIES
NOTE: This Limited Warranty applies to residential use within the United States and Canada.
occur overtime are not defects. If the skirting on the spa fails due to defects in materials or workmanship, Master Spas will replace the applicable skirting components (parts only). The cost of shipping and installation of any replacement skirting is the sole responsibility of purchaser.
1 YEAR – LED LIGHT SYSTEM
Master Spas warrants to the original retail purchaser, for a period of 1 year from the date of original retail purchase that the optional, factory installed LED light system will not malfunction due to defects in workmanship and materials (parts and labor). If the LED light system or any component thereof fails due to defects in material or workmanship, Master Spas will either repair or replace the applicable components.
1 YEAR – OZONATOR
Master Spas warrants to the original retail purchaser that the factory installed ozonator will not malfunction due to defects in materials or workmanship for a period of 1 year from the date of original retail purchase. If the ozonator malfunctions due to a defect in materials or workmanship, Master Spas will either repair or replace the applicable components including parts and labor.
1 YEAR/90 DAYS – AUDIO EQUIPMENT*
Master Spas warrants to the original retail purchaser, the optional stereo and enclosure components within the audio system against malfunctions due to defects in material and workmanship for a period of 1 year (parts). This limited warranty on all optional Audio Equipment covers labor for a period of 90 days from the date of original retail purchase. After 90 days, the purchaser is solely responsible for any labor costs associated with the repair or replacement of any applicable audio components. Master Spas shall not be responsible for any damages or losses to any accessories (not supplied by Master Spas), including but not limited to iPods or similar systems, caused by a defect or malfunction of any Master Spas supplied component.

*If equipped. Options vary by model.

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REV. 202311

LIMITED WARRANTY
EXCLUSIONS AND LIMITATIONS
EXCLUSIONS
This limited warranty is enforceable only by the original retail purchaser from the date of original retail purchase but is voidable if the entire purchase price has not been paid to the retail dealer. Light bulbs, light lenses, fuses, overlays/labels, covers, spa pillows or any dealer installed accessories are specifically excluded from this limited warranty. All warranties are void if the spa is placed in commercial service. Any spa in service at a residential rental property, the warranty periods are reduced as follows: any warranty period of 4 years or more, are reduced to 2 years; any warranty period of 2 to 3 years, are reduced to 1 year; any warranty periods of 1 year or less, remain the same. Normal wear and weathering of finishes and components are not defects and specifically excluded from this limited warranty. In the event it is necessary to remove the spa from the residential premises to repair or replace any warrantable item, any and all cost of spa removal and replacement including but not limited to removal of the original spa and transportation of the replacement spa, damages to landscaping, decking, fencing or other structural alteration, or any cost related to obtaining access to the spa are the sole responsibility of the purchaser. Spa covers are not included or covered by this spa warranty.
LIMITATIONS
This limited warranty is voidable if the spa has been subject to misuse, alteration or attempted alteration, repairs or attempted repairs by a non- approved service center or if a failure or malfunction is due to improper installation, improper water chemistry, improper maintenance or lack of normal maintenance as prescribed in the Master Spas Owner’s Manual, an act of God, weather conditions, animals, rodents, pests or any damage from causes beyond the control of Master Spas. Misuse or abuse shall mean operation of the spa other than in conformity with the Master Spas Owner’s Manual. Such misuse and abuse shall include but not be limited to the following:
· Damage of the spa surface and components caused by leaving the spa uncovered or due to covering the spa with plastic film of any kind.
· Damage to the spa surface and components caused by use of a non-insulating cover or an unapproved cover not manufactured by Master Spas when the spa is subject to weather conditions and sun.
· Damage to the spa surface and components caused by contact with unapproved cleaners or solvents.
· Damage caused by operation of the spa at water temperatures outside the range of 34° F -104° F.
· Freeze damage.
· Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hydroxide, “tri-chlor” type chlorines or any sanitizing chemical that may remain undissolved on the spa surface.
· Damages or malfunction due to a dirty, clogged, calcified filters or use of an unapproved filter cartridge.
· Damages or malfunction caused by failure to provide even, proper support for the spa.
· Damages or malfunction caused during installation of the spa.
· Damages or malfunction caused by use of unapproved filter cartridges.

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LIMITED WARRANTY
EXCLUSIONS AND LIMITATIONS
WARRANTY REGISTRATION AND WARRANTY CLAIM PROCEDURE
The original retail purchaser should register their spa purchase within 10 days from the date of original retail purchase to establish proof of purchase with Master Spas. Failure to register does not void this limited warranty but, upon any warranty claim, proof of purchase must first be provided to confirm original retail purchase date to the original retail purchaser. Spa Registration can be submitted online at www.masterspas.com/resources. In the event of a warranty claim of a defect or malfunction covered under the provisions of this limited warranty, the original retail purchaser must first notify in writing the retail dealer who sold the spa within ten (10) days of the initial malfunction or discovery of defect. If the retail dealer does not provide service, then the purchaser should contact Master Spas customer service department, via the website, or provide written notice of the malfunction or defect at the address below. Upon notice of the warranty claim, the retail dealer or an approved independent service center representative will arrange inspection of the spa with the retail purchaser to determine if the claimed malfunction or defect is a covered malfunction or defect under this limited warranty. If it is determined that the malfunction is not covered by this limited warranty, the cost of the service call is the sole responsibility of the purchaser. If it is determined that the malfunction or defect is covered under this limited warranty, Master Spas through the retail dealer, or approved independent service center will repair or replace the covered item. In the event of spa replacement, the replacement spa will carry the balance of the original spa warranty from the original retail purchase date. Master Spas reserves the right for its dealers or approved service centers to collect from the retail purchaser reasonable travel expenses. In addition, access charges will be assessed if the spa is not reasonably accessible for inspection, repair or replacement. This limited warranty is extended only to the original retail purchaser and is not transferable. This limited warranty becomes void upon the transfer of ownership of the spa or moving of the spa to a different location.
DISCLAIMERS
MASTER SPAS LLC, NEITHER ASSUMES NOR DO WE AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF SPAS MANUFACTURED BY MASTER SPAS. THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO A PURCHASER AND MASTER SPAS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM MISUSE OF THE SPA OR CAUSED BY ANY DEFECT, FAILURE OR MALFUNCTION OF THE SPA, WHETHER A CLAIM IS BASED UPON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY SPECIFICALLY EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, OTHERWISE ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO TWO (2) YEARS FROM THE ORIGINAL DATE OF RETAIL PURCHASE. SOME STATES DO NOT ALLOW THE LIMITATION OF THE DURATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. THERE ARE NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND OR NATURE WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. SOME STATES DO NOT ALLOW THE LIMITATIONS OF REMEDIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
If your spa is designated by Master Spas as a “Blem” or as “Blemished”, the Shell Surface is not warranted and the spa is purchased “As Is” regarding any cosmetic blemishes.

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6927 Lincoln Parkway, Fort Wayne IN 46804 800 860 7727 masterspas.com 55

SPA CARE AND MAINTENANCE RECORD

MAINTENANCE AVERAGE TIMETABLES
Below is a list of routine maintenance and the guidelines on how often they should be done. The frequency in which these actions should be performed may vary depending on bather load and how often you use your spa.
· Test GFCI – Before each use
· Clean Filter Cartridge – at least once a month
· Clean and Condition Spa Cover – twice a month
· Drain and Clean Spa – every 6 months

MAINTENANCE LOG
Use the following lines to document your spa care and maintenance.

MAINTENANCE PERFORMED

DATE

DATE

DATE

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Customer Service: www.masterspas.com/resources
6927 Lincoln Parkway, Fort Wayne, IN 46804 800.860.7727 CustomerService@MasterSpas.com
Stay Connected, Keep in Touch
@MasterSpas #masterspas
Manufactured and assembled in the U.S.A with domestic and foreign components. Master Spas® reserves the right to change product specifications or features without notice. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those representations which are stated in our written limited warranty. Your dealer is an independent businessperson or company and not an employee or agent of Master Spas, LLC. We cannot and do not accept any responsibility or liability for any other representations, statements or contracts made by any dealer beyond the provisions of our written limited warranty. Master Spas, Michael Phelps Legend Series, Master Blaster, and EcoPur are registered trademarks of Master Spas, LLC. The Ultimate Relaxation Machine, Mast3rPur, DreamStone, and DuraMaster are all trademarks of Master Spas, LLC. Patents: masterspas.com/patents. POP24LHOM Rev. 202401

References

• Hot Tubs, Swim Spas and Portable Spas by Master Spas
• Hot Tub Video Tutorials

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