Master Spas Getaway Hot Tubs Instructions
- July 31, 2024
- Master Spas
Table of Contents
Master Spas Getaway Hot Tubs
Product Specifications
- Shell Structure Warranty: 5 years
- Equipment Warranty: 2 years
- Plumbing Warranty: 2 years
- Skirting Warranty: 5 years/Lifetime (MasterTechTM & DreamStoneTM / DuraMaster PolymerTM)
- Ozonator Warranty: 1 year
Product Usage Instructions
Shell Structure Maintenance
Regularly inspect the shell for any signs of damage or water loss. Contact Master Spas if any issues are found.
Equipment Care
Ensure proper maintenance of pumps, heaters, and control systems. Any malfunction should be reported to Master Spas for repair or replacement.
Plumbing Maintenance
Periodically check the plumbing for leaks or blockages. Contact Master Spas for assistance if needed.
Skirting Care
If equipped with MasterTechTM & DreamStoneTM / DuraMaster PolymerTM skirting, follow care instructions provided with the spa model.
Ozonator Usage
Operate the ozonator according to the user manual. Report any malfunctions to Master Spas within the warranty period.
Frequently Asked Questions
Q: What should I do if I notice a defect in the shell structure of the hot tub?
A: Contact Master Spas immediately to report the issue and schedule repair or replacement under the warranty.
Q: How often should I check the plumbing of the hot tub?
A: It is recommended to inspect the plumbing at least once every few months to ensure there are no leaks or blockages.
Q: What if my hot tub’s skirting is damaged?
A: If your hot tub is equipped with MasterTechTM & DreamStoneTM / DuraMaster PolymerTM skirting, contact Master Spas for guidance on repair or replacement options.
INTERNATIONAL LIMITED WARRANTY
NOTE: This International Limited Warranty applies to residential use outside of the United States and Canada.
5 YEARS – SHELL STRUCTURE
Master Spas warrants to the original retail purchaser the structural integrity
of the rotationally molded unibody shell and structure against water loss from
the spa due to defects in material
or workmanship in the spa structure for a period of 5 years from the date of
the original retail purchase (parts and labor to repair or replace).
2 YEARS – EQUIPMENT
Master Spas warrants to the original retail purchaser the spa equipment
(pumps, heater and control system) should a component of the Equipment Pack
fail or malfunction due to defects in material and workmanship, for a period
of 2 years from the date of the original retail purchase. Master Spas will
either repair or replace the applicable component, including replacement parts
and labor to install them (parts and labor).
2 YEARS – PLUMBING
Master Spas warrants to the original retail purchaser for a period of 2 years
from the date of original retail purchase that the plumbing of the spa will
not leak due to defects in material and workmanship (Master Spas will provide
replacement parts and labor to repair or replace the applicable components).
Jet internals are warranted against malfunctions due to defects in material
and workmanship for a period of 2 years from the date of original retail
purchase (Master Spas will provide replacement jet internal parts only). The
cost of shipping and installation of any jet internals is the sole
responsibility of the purchaser.
**5 YEARS/LIFETIME – SKIRTING***
(MasterTech™ & DreamStone™ / DuraMaster Polymer™) Master Spas warrants to the
original retail purchaser that the optional MasterTech™ and DreamStone™
skirting will not crack or rip due to defects in material for a period of 5
years from the date of the original retail purchase. Master Spas warrants to
the original retail purchaser only that the DuraMaster Polymer™ skirting will
not crack or rip for the life of the spa. Bowing that can occur under some
conditions is considered normal and excluded by this limited warranty. Normal
wear and weathering that occur overtime are not defects. If the skirting on
the spa fails due to defects in materials or workmanship, Master Spas will
replace the applicable skirting components (parts only). The cost of shipping
and installation of any replacement skirting is the sole responsibility of
purchaser.
GETAWAY HOT TUBS
NOTE: This International Limited Warranty applies to residential use outside of the United States and Canada.
**1 YEAR – LED LIGHT SYSTEM***
Master Spas warrants to the original retail purchaser, for a period of 1 year
from the date of original retail purchase that the optional, factory installed
LED light system will not malfunction
due to defects in workmanship and materials (parts). If the LED light system
or any component thereof fails due to defects in material or workmanship,
Master Spas will either repair or replace the applicable components. This
limited warranty on LED light systems covers the labor for a period of 1 year
from the date of retail purchase. After 1 year, the purchaser is solely
responsible for any labor costs associated with the repair or replacement of
an applicable component.
**1 YEAR – OZONATOR***
Master Spas warrants to the original retail purchaser that the factory
installed ozonator will not malfunction due to defects in materials or
workmanship for a period of 1 year from the date of original retail purchase.
If the ozonator malfunctions due to a defect in materials or workmanship,
Master Spas will either repair or replace the applicable components including
parts and labor.
**ON SITE LABOUR WARRANTY***
Master Spas provides a 2 year on site labour warranty with all Getaway Hot
Tubs. No travel or call out fees are charged in the first 12 months of
ownership. After 12 months of ownership a £50 + vat call out charge will be
applied and your Master Spas approved dealer will repair any defects covered
by this warranty and you will not be charged for parts or on site labour for
any defects covered by this warranty.
If it is determined that the malfunction is not covered by this limited
warranty, the cost of the service call is the sole responsibility of the
purchaser. In addition access charges will be assessed if the spa is not
reasonably assessable for inspection, repair or replacement
EXCLUSIONS AND LIMITATIONS
EXCLUSIONS
This limited warranty is enforceable only by the original retail purchaser
from the date of original retail purchase. Light bulbs, light lenses, fuses,
covers, spa pillows or any dealer installed accessories are specifically
excluded from this limited warranty. All warranties are void if the spa is
placed in commercial service. Normal wear and weathering of finishes and
components are not defects and specifically excluded from this limited
warranty. In the event it is necessary to remove the spa from the residential
premises to repair or replace any warrantable item, any and all cost of spa
removal and replacement including but not limited to removal of the original
spa and transportation of
the replacement spa, damages to landscaping, decking, fencing or other
structural alteration, or any cost related to obtaining access to the spa are
the sole responsibility of the purchaser. Spa covers are not included or
covered by this spa warranty. Freight/shipping costs for any warrantable
replacement item is the sole responsibility of the purchaser.
LIMITATIONS
This limited warranty is voidable if the spa has been subject to misuse,
alteration or attempted alteration, repairs or attempted repairs by a non-
approved service center or if a failure or malfunction is due to improper
installation, improper water chemistry, improper maintenance or lack of normal
maintenance as prescribed in the Master Spas Owner’s Manual, an act of God,
weather conditions or other damage from causes beyond the control of Master
Spas. Misuse or abuse shall mean operation of the spa other than in conformity
with the Master Spas Owner’s Manual. Such misuse and abuse shall include but
not be limited to the following:
- Damage of the spa surface and components caused by leaving the spa uncovered or due to covering the spa with plastic film of any kind.
- Damage to the spa surface and components caused by use of a non-insulating cover or an unapproved cover not manufactured by Master Spas when the spa is subject to weather conditions and sun.
- Damage to the spa surface and components caused by contact with unapproved cleaners or solvents.
- Damage caused by operation of the spa at water temperatures outside the range of 34˚ F – 104˚ F.
- Freeze damage.
- Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hydroxide, “tri-chlor” type chlorines or any sanitizing chemical that may remain undissolved on the spa surface.
- Damages or malfunction due to a dirty, clogged, calcified filters or use of an unapproved filter cartridge.
- Damages or malfunction caused by failure to provide even, proper support for the spa.
- Damages or malfunction caused during installation of the spa.
- Damages or malfunction caused by use of unapproved filter cartridges.
- Damages or malfunction caused due to moving the spa to a different location from its original installation.
WARRANTY REGISTRATION AND WARRANTY CLAIM PROCEDURE
The original retail purchaser should register their spa purchase within 10
days from the date of original retail purchase to establish proof of purchase
with Master Spas. Failure to register does not void this limited warranty but,
upon any warranty claim, proof of purchase must first be provided to confirm
original retail purchase date to the original retail purchaser. Spa
Registration can be submitted online at www.masterspas.com/resources. In the
event of a warranty claim of a defect or malfunction covered under the
provisions of this limited warranty, the original retail purchaser must first
notify in writing the retail dealer who sold the spa within ten (10) days of
the initial malfunction or discovery of defect. If the retail dealer does not
provide service, then the purchaser should contact Master Spas customer
service department, via the web site, or provide written notice of the
malfunction or defect at the address below. Upon notice of the warranty claim,
the retail dealer or an approved independent service center representative
will arrange inspection of the spa with the retail purchaser to determine if
the claimed malfunction or defect is a covered malfunction or defect under
this limited warranty. If it is determined that the malfunction is not covered
by this limited warranty, the cost of the service call is the sole
responsibility of the purchaser. If it is determined that the malfunction or
defect is covered under this limited warranty, Master Spas through the retail
dealer, or approved independent service center will repair or replace the
covered item. In the event of spa replacement, the replacement spa will carry
the balance of the original spa warranty from the original retail purchase
date. Master Spas reserves the right for its dealers or approved service
centers to collect from the retail purchaser reasonable travel expenses. In
addition, access charges will be assessed if the spa is not reasonably
accessible for inspection, repair or replacement. This limited warranty is
extended only to the original retail purchaser and is not transferable. This
limited warranty becomes void upon the transfer of ownership of the spa or
moving of the spa to a different location, outside the country of original
purchase.
NOTICE: Any damage to the spa caused from moving the spa is excluded from this limited warranty. Moving the spa to a destination not serviced by the dealer that sold the spa may cause delays in warranty service and additional costs in warranty service that would be excluded from this limited warranty.
DISCLAIMERS
MASTER SPAS LLC, NEITHER ASSUMES NOR DO WE AUTHORIZE ANY OTHER PERSON TO
ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF SPAS
MANUFACTURED BY MASTER SPAS. THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE
REMEDY AVAILABLE TO A PURCHASER AND MASTER SPAS SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM MISUSE OF THE SPA OR CAUSED
BY ANY DEFECT, FAILURE OR MALFUNCTION OF THE SPA, WHETHER A CLAIM IS BASED
UPON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY SPECIFICALLY EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, OTHERWISE ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO TWO (2) YEARS FROM THE ORIGINAL DATE OF RETAIL PURCHASE. SOME STATES DO NOT ALLOW THE LIMITATION OF THE DURATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. THERE ARE NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND OR NATURE WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. SOME STATES DO NOT ALLOW THE LIMITATIONS OF REMEDIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IF YOUR SPA IS DESIGNATED BY MASTER SPAS AS A “BLEM” OR AS “BLEMISHED”, THE SPA IS PURCHASED “AS IS” WITH NO WARRANTY REGARDING ANY COSMETIC BLEMISHES.
6927 Lincoln Parkway, Fort Wayne IN 46804 800 860 7727 masterspas.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>