AVIGILON NVR6 Network Video Recorder Premium Plus User Guide

AVIGILON NVR6 Network Video Recorder Premium Plus

Specifications:

• Models Available: NVR6-PRM-PLUS-FORM-H-200TB,NVR6-PRM-PLUS-FORM-H-240TB, NVR6-PRM-PLUS-FORM-H-280TB,NVR6-PRM-PLUS-FORM-H-360TB, NVR6-PRM-PLUS-FORM-H-400TB
• Preloaded with Avigilon Control Center (ACC) software
• Trusted Platform Module (TPM) for security
• Can be integrated into existing Avigilon surveillance systems
• Exceptional performance and reliability

Product Usage Instructions

Installation:

1. Connect Cables: Ensure all necessary cables are connected properly.
2. Install the Shelf-Mount Adjustable Rail Kit: Securely install the rail kit for mounting.
3. Install the Bezel: Install the front bezel to protect against unauthorized access.

Configuration:

1. Configure the Operating System: Follow the provided instructions to set up the operating system.
2. Activate ACC Software and Feature Licenses: Activate the software and any required licenses.
3. Connect to Avigilon Cloud Services: Optional step to connect to cloud services if needed.

Maintenance:

1. Updating Drivers, Software, and Firmware: Regularly update to ensure optimal performance.
2. Checking System Health: Monitor system health regularly for any issues.
3. Replacing Hard Drives: Follow guidelines to replace hard drives when necessary.

Power Management:

1. Powering Down the Recorder: Safely power down the device following proper procedures.
2. Powering Up the Recorder: Start up the recorder in line with recommended steps.

FAQ:

Q: What should I do if I encounter network connectivity issues?
A: Check the network status indicators on the front and rear views of the NVR6 Premium Plus Form H. Ensure all cables are properly connected and troubleshoot any network problems accordingly.

Q: How often should I replace hard drives?
A: Hard drives should be replaced according to usage and manufacturer recommendations. Monitor the health status indicators for hard drives and replace them when necessary to maintain optimal performance.

Avigilon NVR6 Premium Plus Form H
User Guide

NVR6-PRM-PLUS-FORM-H-200TB
NVR6-PRM-PLUS-FORM-H-240TB
NVR6-PRM-PLUS-FORM-H-280TB
NVR6-PRM-PLUS-FORM-H-360TB
NVR6-PRM-PLUS-FORM-H-400TB

Copyright
© 2024, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. Microsoft and Windows are trademarks of the Microsoft group of companies. Dell is a trademark of Dell Inc. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark.

This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporationavigilon.com
20240605

Trusted Platform Module (TPM) – China Import Restrictions
Before enabling TPM functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable.
For any compliance issues arising from your operation/usage of the TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. Neither Avigilon nor HPE will be responsible for any related liabilities.

Introduction

The Avigilon Network Video Recorder (NVR6 Premium Plus Form H) is preloaded with Avigilon Control Center (ACC) software and is configured for exceptional performance and reliability. The Network Video Recorder can be easily integrated into any existing Avigilon surveillance system or act as the base of a new site.

Before You Start
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network configuration has been set up.

Overview

Front View

1. Bezel
   Protects against unauthorized physical access to the hard drives.
   For more information, see Install the Bezel on page 6.

2. Bezel lock
   Protects against unauthorized physical access.

3. iLO label (top view is not shown)
   Provides the iLO (Integrated Lights-Out) serial number and Out-of-Band Management (OOBM) account credentials for initial login to the iLO web interface.
   For more information, see the important note in Installation on page 5.

4. Diagnostic indicators
   Provides information about system operations.
   The Power LED is also the power button, which controls the power supply to the recorder.
   The UID LED is also the UID button.
   For more information about the above LED indicators, see LED Indicators on page 20.

5. iLO Service Port
   Accepts USB connectors to external devices to download the Active Health System Log.
   For more information, see Viewing the Server Health Summary on page 11.

6. USB 3.0 port
   Accepts USB connectors to external devices.

7. Front hard drive bay
   Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
   Some drives may contain an empty hard drive tray.

Back View

1. Four (4) 1 GbE Ethernet Base-T ports
   Accepts Ethernet connections to multiple networks and includes LED indicators of the connections.

2. UID LED indicator
   Identifies a recorder deployed in a rack with other equipment.

3. USB 3.0 port
   Accepts connectors to a keyboard and mouse.

4. Out-of-Band Management (OOBM) port
   Accepts USB connectors to external devices.

5. Video connector
   Accepts a VGA monitor connection.

6. Power supply connector
   Accepts a power supply connection.

7. Rear hard drive bay
   Provides access to hot-swappable hard drives. There are LED indicators on each hard drive. These will be unpopulated on 200 TB models.

8. Four (4) 10 GbE SFP+ Ethernet ports
   Accepts Ethernet connections to multiple networks and includes LED indicators of the connections.

Package Contents

Ensure the package contains the following:

• Avigilon NVR6 Premium Plus Form H Recorder

• Self-Mount Adjustable Rail Kit l
  Bezel with Kensington slot

  • Kensington lock included in a separate kit

• Power cables o
  2 x C13 / C14

  • 2 x Region specific
    NA: NEMA 5-15P / C13
    UK: BS 1363 / C13
    EU: SCHUKO / C13
    AU: AS3112 / C13

Installation

NOTE
Before you start, obtain the serial number and default user name, DNS name, and password for the iLO and OOBM account from the iLO label, which is displayed on the top panel of the front cage.

IMPORTANT
Avigilon recommends changing the default iLO password (eight characters) after initial login to protect your recorder from unauthorized remote access. If you reset iLO to the factory default settings, use the default iLO account credentials to log in after reset.

Connect Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required:

1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
   • The keyboard and mouse can be connected to any USB port on the recorder.
   • The monitor can be connected to the video connector at the back of the recorder.
2. Connect the recorder to your network by plugging an Ethernet cable into one of the Ethernet ports.
3. For out-of-band management access and functionality, connect Ethernet cable to the OOBM connector.
4. Connect a power cable to each power supply at the back of the recorder.
5. Press the power button on the front of the recorder. Check that the recorder LED indicators display the correct status. For more information on the different LED status indicators, see LED Indicators on page 20.

Install the Shelf-Mount Adjustable Rail Kit
If the recorder will be mounted in a server rack, install the Shelf-Mount Adjustable Rail Kit provided in the recorder package. Follow the procedures outlined in the Shelf-Mount Installation Instructions provided in the assembly kits.

NOTE
When shelf-mounting the recorder, ensure no interference occurs from the rail kit arms of adjacent equipment in the rack. Every rack rail on the server rack must be aligned before you insert the recorder into the rail for a smooth installation. For more information, refer to the dimensions in your server rack design documentation.

Install the Bezel
The bezel can be installed on the front of the NVR6 Premium Plus Form H recorder to help protect the hard drives against unauthorized access

1. Align and insert the right end of the bezel until it clicks into place.
2. Push the left end of the bezel into the front of the unit until it clicks into place.
3. Adjust the Kensington cable and insert the T-bar into the security slot on the bezel.
4. Use the provided key or turn the keyless four-wheel combination to lock the bezel.

Configure the Operating System
Configure the preloaded Windows Server 2022 operating system.

Activate the ACC Software and Connect to Avigilon Cloud Services
After you have deployed your NVR6 Premium Plus Form H recorder, activate your ACC software and feature licenses and connect to Avigilon Cloud Services.

Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in the ACC system, and Activation IDs in the licensing portal.

IMPORTANT
When a new server is added to or removed from a multi-server site, the existing site licenses become inactive and must be reactivated to confirm system changes. See Reactivating a License below.

• Initial ACC™ System Setup and Workflow Guide
• ACC 7 Help Center

Printable versions of these guides are available on the Avigilon website: avigilon.com/product-documentation.
Once your license is activated, you can immediately use the new licensed features.

Connect to Avigilon Cloud Services (Optional)

After activating your ACC software, you can connect your ACC site to the cloud, which may require a subscription,and take advantage of the capabilities and features that provide centralized access across distributed systems.
To connect your site to Avigilon Cloud Services, see help.avigilon.com /avigilon-unity/video/cloud.

For information about the cloud services, see help.avigilon.com/cloud.
You can start to back up the system settings for your new site in the ACC Client software after it is configured.
These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.

Reactivating a License
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become inactive and must be reactivated to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal operations.

1. In the New Task menu , click Site Setup.

2. Click the site name, then click .

3. Click Reactivate Licenses….
   If you have Internet access:

   • Click Reactivate Licenses.

   • Click OK to confirm your changes.
     If you do not have Internet access:

   • Select the Manual tab.

   • Click Save File… and choose where you want to save the .key files.

   • Copy the .key files to a computer with internet access:

   1. Go to activate.avigilon.com.

   2. Click Choose File and select the .key file.

   3. Click Upload. A capabilityResponse.bin file should download automatically.
      If not, allow the download to occur when you are prompted.

   4. Complete the product registration page to receive product updates from Avigilon.

   5. Copy the .bin file to a computer running the ACC Client software.

   • In the License Management dialog box, click Apply….
   • Select the .bin file and click Open.
   • Click OK to confirm your changes.

Upgrading the NVR6 Premium Plus Form H to Unity Video
Your NVR6 Premium Plus Form H comes with a bundled installer to upgrade to Unity Video. The instructions below will walk you through this upgrade.

To install Avigilon Unity Video using the Avigilon Unity Software Manager:

1. Navigate to the directory C:\Avigilon\Control Center Installation Files\8.1.1.2-67/AvigilonUnity-CustomBundle-8.1.1.4.

2. Locate the AvigilonUnitySetup.exe file. Right-click the file and select Run as administrator.
   IMPORTANT
   Do not launch the Software Manager from any other location.

3. Select Install or Upgrade Applications using a Custom Bundle.

4. Click Next to display the Install Location screen.

5. Click Next to display the Select Software Options screen.

6. Click Next. Review and agree to the license agreement, then click Next again.

7. Review the Confirmation screen and click Install to initiate the upgrade. After the upgrade is complete, a
   Results screen displays the applications that have been successfully upgraded.

8. Click Finish to exit the Software Manager.

Troubleshooting

Network Configuration

By default, the NVR6 Premium Plus Form H acquires an IP address on the network through DHCP. If you need to set up the NVR6 Premium Plus Form H to use a static IP address or any specific network configuration, see the Windows Help and Support files for more information.

Monitoring System Health
You can monitor the health of the system components in the Site Health page in either the ACC Client software or Avigilon Cloud Services (ACS). See the Help files provided with the ACC Client software, the Avigilon ACC Client User Guide, or the Avigilon Cloud Services Client User Guide available from the Avigilon website for more information.
Operating System Recovery By Avigilon Recovery Partition

If you need to recover the Windows operating system, the NVR6 Premium Plus Form H includes an onboard recovery partition that is separate from the operating system partition. The advantage of using the Avigilon recovery partition is that you do not need an internet connection to download the recovery image and you do not need to create a bootable USB recovery device.

IMPORTANT
Your operating system drive will be erased and restored to factory settings. Before you proceed with operating system recovery, complete any necessary backups of custom ACC configuration and video recordings.

NOTE
After operating system recovery, you need to reinstall the previously installed ACC software.

Depending on when your NVR6 Premium Plus Form H was shipped, it is recommended that you connect to the network when possible to install updates for Windows and ACC Client software after system recovery is completed.

1. Start operating system recovery in one of the following ways:

   • On your Windows desktop, select and then hold down the Shift key and select Restart.
   • On your locked Windows screen, select and then hold down the Shift key and select Restart.
   • During direct boot of the operating system, repeatedly press the down-arrow key and select the partition.

2. On the Choose an option screen, select Use another operating system.

3. Select the OS Recovery partition.

4. On the Avigilon Recovery window, select Recover.
   Allow up to half an hour for the recovery to complete.

5. After system reboot, complete the Windows setup process.
   For more information about setting up the Windows operating system, see Logging into Windows Server for the First Time on page 1. 6.

6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer for the version of ACC software in use at your site.
   If needed, connect to the internet and download the required ACC installers.

7. After reinstalling the ACC software, reactivate the ACC licenses.
   For more information about reinstalling and reactivating the ACC software, see avigilon.com/recovery.

Operating System Recovery By External USB
If you need to recover the Windows operating system on the Network Video Recorder and you have access to the internet, download the latest Avigilon Recovery Image from avigilon.com/recovery and refer to Support and Downloads for the following information: l

Minimum size of the USB recovery device

• Creating an external USB recovery device
• Recovering the operating system from an external USB recovery device

The general steps are:

1. Load the Avigilon Recovery Image onto a USB recovery device.
   For the instructions on creating a USB recovery device, see the Windows Upgrade and Recovery Guide for Avigilon.

2. Plug the USB recovery device into the recorder.

3. Press the F11 key while booting the recorder.

4. On the Boot menu, select the USB recovery device from the One-Time Boot Menu.

Maintenance

Updating Drivers, Software and Firmware
As a best practice, Avigilon recommends that you install the latest firmware, drivers, and system software before using the server for the first time. Update your system with Intelligent Provisioning, which is accessible by pressing F10 during the server boot process. To ensure that the latest versions are installed, select the Firmware Update option. For more information, see the Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/intelligentprovisioning/docs).
When not using Intelligent Provisioning, download the Service Pack for ProLiant (SPP) from the Hewlett Packard

Enterprise website (https://www.hpe.com/servers/spp/download) to get firmware and software updates.

Checking System Health
You can check your system health through the ACC Client Site Health and iLO web interface.
For more information, see the iLO web interface documentation (link).

ACC Client Site Health
You can check on the health of the system components in the Site Health in the ACC Client software. See Site Health in the ACC Client User Guide for more information.

NOTE
ACC Advanced System Health Package notifications for the NVR6 Premium Plus Form H recorder requires ACC version 7.14.30 or later, and ACS version 3.28.16 or later.

Viewing the Server Health Summary
You can display the Server Health Summary on an external monitor when the recorder is powered on or off. Use it for troubleshooting when the recorder does not start up, and view the server IP address and other health information.

1. If not done, connect a monitor to the recorder.
2. Press the UID button on the front of the recorder to display it.
3. Press the UID button again to close the summary.

Downloading the Active Health System Log

NOTE
Before you start, make sure the iLO Service Port and USB flash drives options are enabled in the iLO web interface.
The Active Health System Log collects server information, processor model, storage capacity, memory capacity, speed, firmware and driver details for troubleshooting.

To download the log to a USB device, complete the following steps:

1. Create a text file named command.txt with the required content for downloading the log.

2. Save the file to the root directory of a supported USB device.
   For more information, see Overview on page 2.

3. Connect the USB device to the iLO service port on the front of the recorder.
   The file system is mounted and the command.txt file is read and executed.
   The iLO Service Port status changes to Busy, and the UID flashes at a rate of four medium flashes, then off for one second. For more information, see UID Status Indicator on page 20.
   If the command is successful, the iLO Service Port status changes to Complete, and the UID flashes at a rate of one fast flash, then off for three seconds.
   The file system is unmounted.

4. Remove the USB device from the iLO service port.
   The iLO Service Port status changes to Ready, and the UID stops flashing or flashes to indicate another state such as Remote Console access or a firmware update in progress. For more information, see UID Status Indicator on page 20.

Replacing Hard Drives

Guidelines
When replacing hard drives, observe the following general guidelines:

• The system automatically sets all device numbers.
• If only one drive is used, install the drive in the drive bay with the lowest device number. For example:
• Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.

WARNING
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION
To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended.

• Do not operate the system for long periods with the front drive cages extended. When the front drive cages are extended while the system is powered on, monitor the status of the front drive temp sensor (08-HD Max) in iLO. If the iLO temp sensor (08-HD Max) reading is reporting an N/A value, monitor how long the drive cages have been out of the chassis. Before reaching the 110 second mark, slide the drive cages back into the chassis and keep them there for at least 300 seconds before extending them again.
• Failure to observe this caution will result in improper airflow and insufficient cooling that can lead to thermal damage.
• Do not operate the server with any of the front or rear drive cage bays empty. To maintain proper airflow and sufficient cooling, all drive bays in the front and rear cage must have a drive or a drive blank.
• Do not operate the server with any of the rear drive bays empty. To maintain proper airflow and sufficient cooling in the rear drive cage, all drive bays in this cage must have a drive or a drive blank. Installing at least one drive in the rear drive cage is recommended before operating the server.

Powering Down the Recorder

NOTE
Before powering down the recorder for any upgrade, recovery or maintenance, back up critical recorder data and programs. For more information, see the Windows™ Upgrade and Recovery
Guide for Avigilon Systems (link).

IMPORTANT
When the recorder is in standby mode, auxiliary power is still being provided to the system.

WARNING
To reduce the risk of personal injury, electric shock or damage to the equipment, disconnect the power cord to remove power from the server. Pressing the power and standby button does not shut off system power completely. Portions of the power supply and some internal circuitry remain active until AC power is removed.

To power down the recorder, do one of the following:

• Press and release the power and standby button.
  This method initiates a controlled shutdown of applications and the OS before the recorder enters standby mode.

• Press and hold the   power and standby button for more than four seconds to force the recorder to enter standby mode.
  This method forces the recorder to enter standby mode without exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through the iLO web interface.
  This method initiates a controlled remote shutdown of applications and the OS before the recorder enters standby mode.
  Before proceeding, verify that the recorder is in standby mode by observing that the system power LED is amber.

Powering Up the Recorder
To power up the recorder, press and release the power and standby button.

Replacing a Hard Drive Blank
The hard drives on the NVR6 Premium Plus Form H recorder are set up in a RAID configuration. This allows information to be recorded across several hard drives.
If one or two hard drives fail, there is enough information on the other hard drives for the recorder to continue recording video.
Depending on the recorder model, there may be hard drive blanks at the front of the recorder. You can replace the blanks with hard drives as required.

1. Remove the bezel.
   • Align and insert the right end of the bezel until it clicks into place.
   • Push the left end of the bezel into the front of the unit until it clicks into place.
   • Adjust the Kensington cable and insert the T-bar into the security slot on the bezel.
   • Use the provided key or turn the keyless four-wheel combination to lock the bezel.
2. Press the release button and slide the blank out of the hard drive slot.
3. Insert the hard drive all the way into the recorder then push the handle against the hard drive to lock it into place.

Replacing Front Hard Drives
To replace a hard drive stored in the front of the recorder, complete the following steps:

1. Back up all recorder data.
   For more information, see the Windows Upgrade and Recovery Guide for Avigilon.

2. Power down the recorder.
   For more information, see Powering Down the Recorder on page 14.

3. If installed, remove the bezel.

4. Determine the status of the hard drive LED.
   For more information, see Replacing Front Hard Drives above.

5. Wait until the Activity LED stops flashing.

6. To open the release lever, press the latch.

7. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay.

8. To replace the hard drive, reverse the above steps.

Replacing Center Hard Drives
To replace a hard drive stored in the middle of the recorder, complete the following steps:

1. Back up all recorder data.
   For more information, see the Windows Upgrade and Recovery Guide for Avigilon.

2. Power down the recorder.
   For more information, see Powering Down the Recorder on page 14.

3. Extend the server from the rack:
   WARNING
   To reduce the risk of personal injury from hot surfaces, allow the drives, power supplies, and internal system components to cool before touching them.
   WARNING
   To reduce the risk of personal injury or damage to the equipment, be sure that:

   • The rack is bolted to the floor using the concrete anchor kit.
   • The leveling feet extend to the floor.
   • The full weight of the rack rests on the leveling feet.
   • The racks are coupled together in multiple rack installations.
   • Only one component is extended at a time. If more than one component is extended, a rack might become unstable.

4. Pull down the release handles and pull the drive cages forward.

5. Extend drive cage 1 to access drive cage 2:

6. Determine the status of the hard drive LED.
   For more information, see Hard Drive RAID Status Indicators on page 22.

7. Wait until the Activity LED stops flashing.

8. To open the release lever, press the latch.

9. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay.

10. To replace the hard drive, reverse the above steps.

Replacing Rear Hard Drives
To replace a hard drive stored in the rear of the recorder, complete the following steps:

1. Back up all recorder data.
   For more information, see the Windows Upgrade and Recovery Guide for Avigilon.

2. Power down the recorder.
   For more information, see Powering Down the Recorder on page 14.

3. Access the product rear panel.

4. Determine the status of the hard drive LED.
   For more information, see Hard Drive RAID Status Indicators on page 22.

5. Wait until the Activity LED stops flashing.

6. To open the release lever, press the latch.

7. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay.

8. To replace the hard drive, reverse the above steps.

LED Indicators

The following tables describe what the LEDs on the recorder indicate. For more information on the location of the LED indicators, see Overview on page 2.

Front View

NOTE
When the power status, UID status, system health and network status LED indicators are flashing simultaneously, a power fault has occurred.

Power Status Indicators

The power and standby button indicator on the front of the recorder provides the following power and system state information:

power is off.
Steady amber| The power supply unit is connected. The recorder is in standby mode.

WARNING

To reduce the risk of personal injury, electric shock or damage to the equipment, disconnect the power cord to remove power

from the server. Pressing the   power and standby button does not shut off system power completely. Portions of the power supply and some internal circuitry remain active until AC power is removed.

Flashing green| One flash per second: The power supply unit is powering up.
Steady green| The power supply unit is working and the recorder is powered.

UID Status Indicator
The UID button status on the front of the recorder indicates the following Server Health Summary states:

is in progress. 4 flashes per second: The manual reboot of the remote server management tool
| (iLO web interface) is initiated.

8 flashes per second: The manual reboot of the remote server management tool (iLO web interface) is in progress.

---|---
Steady blue| The Server Health Summary is enabled.

Health Status Indicators
The indicator on the front of the recorder provides the following system health states:

Checking System Health on page 11.

NOTE ****

If the health LED indicates a degraded or critical state, contact Avigilon Technical Support for assistance.

Flashing green| One flash per second: The remote server management tool (iLO web interface) is rebooting.
Steady green| The system is working.

Network Status Indicators
The indicator on the front of the recorder provides the following network connection states:

Health and Thermal Status Indicators for Hard Drives
The indicator on the front of the recorder provides the following health states of the hot-swappable hard drives:

power is off.

Steady amber| One or more hard drives in the front, center or rear cage have failed or is predicted to fail.
| WARNING

Do any of the following:

l Review ACC Client Site Health.

l Replace the drive as soon as possible.

---|---
Steady green| All the hard drives in the front, center or rear cage are working.

Hard Drive RAID Status Indicators

Each hard drive has its own set of LED indicators to show its activity and status.

The following table describes what the LEDs indicate

application.
Flashing amber and blue (alternating)| One flash per second: The hard drive has failed or is predicted to fail and has been identified by a management application.
Flashing amber| One flash per second: The hard drive is predicted to fail.

WARNING

Replace the drive as soon as possible.

2. Activity|
Off| The hard drive is not configured by a RAID controller or a spare hard drive.
Steady green| The hard drive is online and has no activity.
Flashing green| Four flashes per second: The hard drive is working and has activity. One flash per second: The hard drive is doing any of the following:

l Rebuilding

l RAID migration

l Strip size migration

Capacity expansion

l Logical drive extension

l Erasing

l Spare part activation

Rear View

Network Status Indicators
The indicators on the rear of the recorder provides the following network connection states:

1. Link LED
2. Connection Activity LED

Link LED — Steady green

Connection Activity LED — Flashing green

| The recorder is connected to a network at the maximum port speed.
Link LED — Steady green Connection Activity LED — Off| The recorder is connected to a network at the maximum port speed and data is not being sent or received.
Link LED — Steady yellow

Connection Activity LED — Flashing yellow

| 10Gbps SFP+ Ethernet port only. The recorder is connected to a network at the 1Gbps port speed.
Link LED — Steady yellow Connection Activity LED — Off| 10Gbps SFP+ Ethernet port only. The recorder is connected to a network at the 1Gbps port speed and data is not being sent

UID Status Indicator

For the descriptions of the UID status on the back of the recorder, see the descriptions for the front of the recorder in UID Status Indicator on page 20.

Power Status Indicators
The power button indicator on the front of the recorder provides the following power and system state information:

is in standby mode, or the facility power is off.
Steady green| The power supply unit is working.

For More Information

For additional product documentation and software and firmware upgrades, visit support.avigilon.com.

Technical Support
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.

Additional Documentation

• Windows Upgrade and Recovery Guide for Avigilon

References

• LicenseServer
• LicenseServer
• End-to-End Security Solutions | Avigilon (Openpath & Ava)
• Redirecting
• Avigilon Support Community
• Avigilon Support Community
• Avigilon Control Center 7 Help Center
• Site Health
• Avigilon Unity Video Redirect
• Before You Start
• Avigilon Support Community
• Avigilon Support Community
• support.hpe.com/hpesc/public/docDisplay?docId=a00018324en_us

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