Surgically Clean Air SCA5000C Air Purification System User Manual
- June 12, 2024
- SURGICALLY CLEAN AIR
Table of Contents
Clean Air SCA5000C
Air Purification System
User Manual
Warranty – Standard
Surgically Clean Air products come with a limited one-year warranty against
defects in materials and workmanship when used in compliance with their user
guide. This limited warranty is valid 12 months from date of purchase.
The filters inside the unit must be changed when indicated and with Surgically
Clean Air replacement filters only.
The recommended filter replacement schedule is listed on Surgically Clean
Air’s product user manual and Website. Failure to adhere to the filter
schedule will void the limited warranty.
Surgically Clean Air’s sole obligation under this warranty will be at its
discretion to repair or replace the product.
The repaired or replaced product will be warranted for the remaining period of
the original warranty.
Replacement Products may contain new or refurbished parts. The limited 1-year
warranty does not apply to any physical damage from dropping, moving, normal
wear and tear, accidents, misuse, alteration, electrical disturbance, or
insertion of foreign object(s). The Product is not designed for or warranted
against damage from use in areas subject to extreme temperature, excessive
moisture, or other inherently hazardous environments. The Limited Warranty
covers normal use only and does not cover replacement filters.
To qualify for repair or replacement, clients must first go through the
troubleshooting process with a qualified representative of Surgically Clean
Air (hereafter referred to as “the agent”). The extent of required
troubleshooting is at the discretion of Surgically Clean Air and may be
performed in person, phone, email, or video call, as deemed appropriate by the
agent. If troubleshooting does not resolve the issue, an electronic form will
be provided by the agent and the form must be submitted for the warranty claim
to be processed.
If troubleshooting is completed and the unit is not repaired: Clients are
responsible for returning the unit to a Surgically Clean Air repair facility
for diagnosis and/or repair. Surgically Clean Air will return the unit back to
the client free of charge*. If clients do not have the original packaging,
Surgically Clean Air can provide a replacement shipping box for an additional
fee. Boxes for returning the unit are available for purchase and subject to
availability.
If further inspection of the returned unit affirms that the damage or defect
is not due to manufacturer or material defect, all costs of the repair or
replacement, including replacement parts, service fees, and shipping costs
will be assumed by the client.
If any product is received in damaged condition, documentation of the damage
must be submitted to Surgically Clean Air within 10 calendar days of receipt
of the product. Any damage reported later than 10 calendar days following
receipt of the product will not be warranted. Please make sure to check all
products upon receipt for any signs of damage during shipping.
Products purchased through a Distributor, and not directly from Surgically
Clean Air, may be subject to the Warranty specifications of the Distributor
and may or may not be covered by Surgically Clean Air. A bill of sale or
invoice from the distributor will be required to verify date of purchase and
serial number of the unit.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE. Buyer understands and agrees that
the terms and conditions contained herein are subject to change.
*Free Shipping excludes Alaska, Hawaii, Puerto Rico, Nunavut, Northwest Territories, and Yukon.
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