NEXGRILL ORA 820-0088 Pizza Oven Owner’s Manual

August 4, 2024
NexGrill

NEXGRILL ORA 820-0088 Pizza Oven

Product Specifications

  • Dimensions: 81.28 cm (32 in) x 30.48 cm (12 in) minimum, 60.96 cm (24 in) maximum
  • Power Source: Liquid Propane (LP) Cylinder
  • Manufacturer: Costco Wholesale Corporation
  • Country of Origin: USA, Canada, China

Product Usage Instructions

Assembly Instructions
Follow the steps outlined in the manual to assemble the pizza oven.

  • Connection Instructions
    Ensure you meet the liquid propane (LP) cylinder requirements before connecting it to the pizza oven. Follow the provided instructions for a safe and secure connection.

  • Leak Test
    Perform a leak test after connecting the LP cylinder to ensure there are no gas leaks.

  • Preheating
    Preheat the pizza oven according to the instructions before use.

  • Operating Instructions

  • Follow the operating instructions provided to use the rotating pizza stone effectively.

  • Lighting Instructions
    Refer to the manual for detailed steps on how to light the pizza oven.

  • Turning Off Your Pizza Oven
    Follow the recommended procedure to safely turn off the pizza oven after use.

  • Storage
    Store the pizza oven in a safe and dry place when not in use to prolong its lifespan.

  • Care and Maintenance
    Regularly clean and maintain the pizza oven as per the care instructions to ensure optimal performance.

  • Troubleshooting
    Refer to the troubleshooting section in the manual for guidance on common issues and their solutions.

Frequently Asked Questions (FAQ)

  • Q: Can I use a different type of fuel other than liquid propane?
    A: No, this pizza oven is designed to be used with a liquid propane (LP) cylinder only.

  • Q: How often should I clean the rotating pizza stone?
    A: It is recommended to clean the rotating pizza stone after each use to prevent residue buildup.

  • Q: What should I do if I detect a gas leak during operation?
    A: Immediately turn off the pizza oven, shut off the gas supply, and ventilate the area. Contact a professional for assistance.

OWNER’S MANUAL
PIZZA OVEN

  • THIS ITEM IS INTENDED FOR OUTDOOR DOMESTIC USE ONLY.
  • NOT FOR COMMERCIAL USE.
  • This instruction manual contains important information necessary for the proper assembly and safe use of the appliance.
  • Read and follow all warnings and instructions before assembling and using  the appliance.
  • Follow all warnings and instructions when using the appliance.
  • Keep this manual for future reference.

IMPORTANT SAFETY INFORMATION

DANGER: If you smell gas:

  1. Shut off gas to the appliance.
  2. Extinguish any open flame.
  3. If odor continues, keep away from the appliance and immediately call your gas supplier or local fire department.

DANGER

  1. Never operate this appliance unattended.
  2. Never operate this appliance within 3.05 m (10 ft) of any structure, combustible material or other gas cylinder.
  3. Never operate this appliance within 7.62 m (25 ft) of any flammable liquid.
  4. This appliance is not intended for and should never be used as a heater.
  5. If a fire should occur, keep away from the appliance and immediately call your fire department. Do not attempt to extinguish an oil or grease fire with water. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN FIRE, EXPLOSION OR BURN HAZARD, WHICH COULD CAUSE PROPERTY DAMAGE, PERSONAL INJURY OR DEATH.

Read the following instructions carefully before attempting to assemble, operate or install the product Failure to follow these instructions may result in serious bodily injury and/or property damage. If you have questions regarding the product, please call our Customer Service department at: 1-866-984-7455. Languages spoken: English, French, and Spanish 8 a.m.-5 p.m. PST Monday-Friday.
Propane (LP) gas supply cylinder to be used must be constructed and marked in accordance with the specifications for propane (LP) gas cylinders of the U.S. Department of Transportation (DOT) or the National Standard of Canada, CAN-B339, Cylinders, Spheres and Tubes for the Transportation of Dangerous Goods.

  1. The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas Codes, the National Fuel Gas Code, ANSI 2223.1/NFPA 54, Storage and Handling of Liquefied Petroleum Gases, ANSINFPA 58, or the Standard for Recreational Vehicles, ANSI A119.2/NFPA 1192, and the Recreational Vehicle Code, CSA 2240 RV, as applicable.
  2. This tabletop pizza oven is for outdoor use only. The pizza oven should be operated in a well-ventilated space. Never operate in an enclosed space, garage or building. Your pizza oven is not intended to be installed in or on recreational vehicles and/or boats .
  3. Heated liquids remain at scalding temperatures long after the cooking process. Do not touch the cooking appliance until liquids have cooled to 46.11 °C (115 °F) or lower.
  4. Do not install or use pizza oven within 91.44 cm (36 in) of combustible materials from back and sides of the product. Pizza oven shall not be located under overhead surfaces (closed carport, garage, porch, patio) that can catch fire.
  5. Never attempt to attach this pizza oven to the self-contained propane (LP) gas system of a camper trailer or motor home.
  6. It is the responsibility of the assembler/owner to assemble, install and maintain the gas pizza oven. Do not let children operate or play near your pizza oven and keep pets away. Failure to follow these instructions could result in serious personal injury and/or property damage.
  7. When the pizza oven is not in use, turn off control knob on the propane (LP) gas cylinder and disconnect.
  8. Carefully follow instructions in this manual for proper assembly and leak-testing of your pizza oven. Do not use pizza oven until leak-checked. If a leak is detected at any time, it must be stopped and corrected before using the pizza oven further.
  9. Appliance area should be kept clear and free from combustible materials, gasoline, bottled gas in any form and other flammable vapours and liquids. Do not obstruct flow of combustion and ventilation air
  10. Never try to light the pizza oven in an enclosed environment. Buildup of gases is very dangerous and could cause an explosion.
  11. Keep any electrical cord or fuel supply hose away from heated surfaces.
  12. This appliance will be hot during and after use. Use insulated oven mitts or gloves for protection from hot surfaces or splatter from cooking liquids.
  13. Do not use while under the influence of drugs or alcohol.
  14. Do not store any spare propane (LP) cylinder, full or empty, under or near your pizza oven.
  15. Appliance is not intended for commercial use or rental.
  16. The cylinder must be turned off when the appliance is not in use.
  17. Never operate this appliance unattended.
  18. Never operate this appliance within 3 m (10 ft) of any structure, combustible material or other gas cylinder.
  19. Never operate this appliance within (25 ft) of any flammable liquid.
  20. This appliance is not intended for and should never be used as a heater.
  21. If a fire should occur, keep away from the appliance and immediately call your fire department. Do not attempt to extinguish an oil or grease fire with water. Failure to follow these instructions could result in fire, explosion or burn hazard which could cause property damage, personal injury or death.

OUTDOOR SAFETY

  • THE FUEL SYSTEM: The items in the fuel system are designed for operation with this pizza oven. They must not be replaced with any other brand. (See parts list for replacement items.)
  • GAS BURNER: The gas burner is constructed of stainless steel and should not require maintenance.
  • PROPANE (LP) GAS REGULATOR CAUTION: The gas pressure regulator provided with this appliance must be used. This regulator is equipped with the required orifice and is set for the required outlet pressure for this appliance. This combination of orifice size and pressure regulation specifications provides the intended cooking performance. Substitution of regulator for any other device is dangerous and could result in serious injury.
  • FUEL SUPPLY HOSE: The hose connected regulator provided with this appliance is 91.44 cm (3 ft) length. Keep the fuel hose away from any heated surface(s).
  • PROPANE FUEL WARNING: Propane is a flammable gas and improper handling may result in explosion and/or fire and serious accident or injury. This pizza oven is designed to operate with propane (LP) gas only and is equipped with the proper orifice for propane (LP) gas.
  • CAUTION: Do not connect this pizza oven with any gas supply other than propane. Propane (LP) gas is heavier than air and settles in lower areas. Make certain adequate ventilation is available when using the pizza oven. The gas cylinder may be stored outside in a well-ventilated area out of the reach of children when the oven is not in use.
  • Operate the pizza oven only on a tabletop, no higher than 81.28 cm (32 in) and no
  • lower than 60.96 cm (24 in). Place the propane tank on the ground adjacent to the tabletop and with a minimum
  • clearance of 30.48 cm (12 in) and no further than 60.96 cm (24 in) from the pizza oven. Failure to follow these instructions could cause the propane tank to overheat and vent
  • propane, which could ignite, causing serious personal injuries or property damage and/or a tripping hazard over the gas hose or propane tank, pulling the pizza oven off the tabletop, causing serious personal injuries or property damage.
  • CALIFORNIA RESIDENTS ONLY – WARNING : This product and the fuels used to operate this product (liquid propane), and the products of combustion o such fuels, can expose you to chemicals including benzene, which is known to the State of California to caus cancer and reproductive harm. For more information, go to: www.P65Warnings.ca.gov.

PARTS LIST

PREPARATION
Before beginning assembly, installation or operation of product, make sure all parts are present and undamaged. Compare parts with package contents list and diagram above. If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact our Customer Service for replacement parts.
READ ALL SAFETY WARNINGS, ASSEMBLY AND INSTALLATION INSTRUCTIONS CAREFULLY BEFORE ATTEMPTING TO ASSEMBLE.

ASSEMBLY INSTRUCTIONS
QUESTIONS, PROBLEMS, MISSING PARTS? Before returning to your retailer, call our Customer Service Department at: 1-866-9847455 from 8 a.m. to 5 p.m. PST Monday-Friday. Languages spoken: English, Spanish and French.

ASSEMBLY STEPS

  • CONNECTION INSTRUCTIONS GAS HOOK-UP Only the pressure regulator and hose assembly supplied with the pizza oven should be used. Any replacement pressure regulator and hose assembly must be specified by the pizza oven manufacturer. This pizza oven is configured for liquid propane (LP). Do not use a natural gas supply.
  • Total gas consumption (per hour): 24,000 BTU/HR
  • The installation of this appliance must conform with local codes or, in the absence of local codes, with either the National Fuel Gas Code, ANSI 2223.1/NFPA 54, National Gas Propane Installation Code, CSA B149.1, or Propane Storage and Handling Code, B149.2,or the Standard for Recreation Vehicles, ANSI A119.2/NFPA 1192, and CSA Z240 RV Series, Recreation Vehicle Code, as applicable.

LIQUID PROPANE (LP) CYLINDER REQUIREMENTS

  • For use with a standard 9 kg (20 lb) propane (LP) cylinder: 470 mm (18 1/4 in) high, 305 mm (12 1/4 in) diameter. A dented or rusty liquid propane cylinder may be hazardous and should be checked by your supplier. Never use a cylinder with a damaged valve. The liquid propane cylinder must be constructed and marked in accordance with the specifications for liquid propane cylinders by the United States Department of Transportation (DOT) or the National Standard of Canada, CAN/ CSA-B339, Cylinders, Spheres and Tubes for Transportation of Dangerous Goods Commission. The 9 kg (20 lb) cylinder must have a shut-off valve terminating in a valve outlet specified, as applicable, for connection type QCC1 in the standard for compressed gas cylinder valve outlet and inlet connection ANSI/CGA-V-1.
  • Storage of an outdoor cooking gas appliance indoors is permissible only if the cylinder is disconnected and removed from the outdoor cooking gas appliance. The cylinder system must be arranged for vapour withdrawal. The cylinder must include a collar to protect the cylinder valve. Manifold pressure: (operating) 27.9 cm (11 in) water column, (non-operating) 28.4 cm (11.2 in) water column. The liquid propane cylinder must be fitted with an overfill protection device (OPD). If fitted, remove the plastic valve cover from the liquid propane cylinder. Make sure the gas hose does not contact the pizza oven when the liquid propane cylinder is positioned.

CONNECTING THE LIQUID PROPANE (LP) CYLINDER
WARNING : NEVER ATTEMPT TO USE DAMAGED OR OBSTRUCTED EQUIPMENT. SEE YOUR LOCAL LIQUID PROPANE (LP) DEALER FOR REPAIR.

  • REPLACING THE LIQUID PROPANE (LP) CYLINDER Turn the pizza oven gas valve knob (right knob) clockwise to the OFF ( ) position and make sure the pizza oven is cool.
  • Turn the liquid propane (LP) cylinder valve to the CLOSED position by turning clockwise until it stops.
  • Detach the regulator assembly from the cylinder valve by turning the quick-coupling nut counterclockwise.
  • Cover the regulator connector with its protective plug. Place dust cap on cylinder valve outlet whenever the cylinder is not in use. Only install the type of dust cap on the cylinder valve outlet that is provided with the cylinder valve. Other types of caps or plugs may result in leakage of propane.

LEAK TEST
WARNING: CHECK ALL GAS SUPPLY FITTINGS FOR LEAKS BEFORE EACH USE. DO NOT USE THE PIZZA OVEN UNTIL ALL CONNECTIONS HAVE BEEN CHECKED AND DO NOT LEAK. DO NOT SMOKE WHILE LEAK-TESTING. NEVER LEAK-TEST WITH AN OPEN FLAME. ALWAYS CHECK FOR LEAKS AFTER EVERY PROPANE (LP) TANK CHANGE

  • GENERAL Although gas connections on the pizza oven are leak-tested prior to shipment, a complete leak test must be performed at the installation site. Before each use, check all gas connections for leaks using the procedures listed below. If the smell of gas is detected at any time, you should immediately check the entire system for leaks.

  • BEFORE TESTING Make sure all packing materials have been removed from the pizza oven including tie-down straps.

  • STEP 1
    CREATE THE SOAPY WATER Prepare a 50/50 solution of water and ammonia-free dish detergent, to be applied using a spray bottle or brush.

  • STEP 2
    CONNECTING THE LIQUID PROPANE (LP) CYLINDER
    The cylinder valve should be in the CLOSED position. If not, turn the valve clockwise until it stops. Make sure the cylinder valve has the proper type-1 external male thread connections per latest ANSI Z21.81 standard. Make sure the valve is in the OFF ( ) position. Inspect the valve connections and regulator assembly. Remove debris and inspect the hose for damage. Remove the protective plug from the regulator connector. When connecting the regulator assembly to the valve, use your hand to tighten the nut clockwise until it stops. Use of a wrench could damage the quick-coupling nut and result in a hazardous situation. Slowly open the cylinder valve fully by turning the valve collinear clockwise

  • STEP 3
    TO TEST

    1. Make sure the burner valves are in the OFF ( ) position.
    2. Slowly turn the liquid propane (LP) cylinder valve counterclockwise to open the valve.
    3. Apply the soap solution to all gas fittings. Soap bubbles will appear where a leak is present.
    4. If a leak is present, immediately turn the liquid propane cylinder valve to the CLOSED position and tighten leaky fittings.
    5. Slowly turn the liquid propane cylinder valve back to the OPEN position and recheck.
    6. Should the gas continue to leak from any of the fittings, turn the liquid propane cylinder valve to the CLOSED position and contact our Customer Service Department at: 1-866-9847455. Languages spoken: English, French, and Spanish 8 a.m.-5p.m. PST Monday- Friday.
    7. If there is evidence of excessive abrasion or wear, or the hose is cut, it must be replaced prior to the outdoor cooking gas appliance being put into operation.

WARNING : DO NOT STORE THE PIZZA OVEN INDOORS UNLESS THE CYLINDER IS DISCONNECTED. DO NOT STORE CYLINDER IN A BUILDING, GARAGE, OR ANY OTHER ENCLOSED AREA, AND KEEP OUT OF REACH OF CHILDREN AT ALL TIMES.

INSTALLER FINAL CHECK
Maintain specified clearance of 91.44 cm (36 in) from combustible materials and construction.

  1. All internal packaging has been removed.
  2. The hose and regulator are properly connected to the liquid propane (LP) cylinder
  3. The unit has been tested and is free of leaks.
  4. The gas supply shutoff valve has been located.

WARNING:

  1. THE PIZZA OVEN AND ITS INDIVIDUAL SHUTOFF VALVE MUST BE DISCONNECTED FROM THE GAS SUPPLY PIPING SYSTEM DURING ANY PRESSURE TESTING OF THAT SYSTEM AT TEST PRESSURE IN EXCESS OF 3.5 KPA (0.5 PSI).
  2. THE OUTDOOR COOKING GAS APPLIANCE MUST BE ISOLATED FROM THE GAS SUPPLY PIPING SYSTEM BY CLOSING ITS INDIVIDUAL MANUAL SHUTOFF VALVE DURING ANY PRESSURE TESTING OF THE GAS SUPPLY PIPING SYSTEM AT TEST PRESSURE EQUAL TO OR LESS THAN  3.5 KPA (0.5 PSI).

WARNING:

  1. DO NOT STORE SPARE LIQUID PROPANE (LP) CYLINDERS UNDER OR NEAR THIS APPLIANCE.
  2. NEVER FILL THE CYLINDER BEYOND 80 PERCENT CAPACITY.
  3. IF THE INFORMATION IN ITEMS 1 AND 2 IS NOT FOLLOWED EXACTLY, A FIRE CAUSING DEATH OR SERIOUS INJURY MAY OCCUR.

OPERATING INSTRUCTIONS

THIS COOKING APPLIANCE IS FOR OUTDOOR USE ONLY AND SHALL NOT BE USED IN A BUILDING, GARAGE OR ANY OTHER ENCLOSED AREA.

  • PREHEATING
  • IT IS RECOMMENDED TO PREHEAT THE PIZZA OVEN FOR AT LEAST 15 MINUTES BEFORE BEGINNING TO COOK SO THAT THE PIZZA STONE MAY REACH AN APPROPRIATE TEMPERATURE. AFTERWARDS, ADJUST THE KNOB AS NECESSARY DEPENDING ON THE FOOD AND THE COOKING STYLE. MOST PIZZAS WILL BE COOKED AT A MEDIUM TEMPERATURE.

ROTATING PIZZA STONE

PUSH THE BUTTON ON THE RIGHT TO AUTO-ROTATE THE PIZZA STONE.

LIGHTING INSTRUCTIONS

  • WARNING: IMPORTANT! BEFORE LIGHTING Inspect the gas supply hose prior to turning the gas on. If there is evidence of cuts, wear, or abrasion, it must be replaced prior to use. Do not use the pizza oven if the odour of gas is present. Only the pressure regulator and hose assembly supplied with the unit should be used. Never substitute regulators and hose assembly for those supplied with the pizza oven. If a replacement is necessary, contact the manufacturer for proper replacement The replacement must be that specified in the manual.
  • WARNING : ALWAYS KEEP YOUR FACE AND BODY AS FAR AWAY FROM THE PIZZA OVEN BURNER AS POSSIBLE WHEN LIGHTING.

LIGHTING INSTRUCTIONS

  1. Make sure control knobs are all OFF ( ) then slowly turn on the gas supply from the propane (LP) tank.
  2. Push and turn the knob to ignite (sound of flowing gas should be heard).
  3. If burner does not ignite within 3-5 seconds, turn the control knob completely OFF ( ). Wait 5 minutes before attempting to re-light the pizza oven. If the pizza oven fails to ingite after the second attempt, call our Customer Service Department at 1-866-9847455. Languages spoken: English, French, Spanish 8 a.m.-5 p.m. PST Monday-Friday. With the burner lit, allow the pizza oven to warm up for 10-15 minutes prior to use.

CAUTIONS

  • Place dust cap on cylinder valve outlet when the cylinder is not in use. Only install the type of dust cap on the cylinder valve outlet that is provided with the cylinder valve. Other types of caps or plugs may result in leakage of propane.
  • The gas must be turned off at the supply cylinder when the unit is not in use.
  • If the appliance is stored indoors the cylinder must be disconnected and removed from the appliance. Cylinders must be stored outdoors in a well-ventilated area out of the reach of children.
  • Keep a spray bottle of soapy water near the gas supply valve and check the connections before each use. WARNING: DO NOT ATTEMPT TO LIGHT THE PIZZA OVEN IF ODOUR OF GAS IS PRESENT. CALL FOR SERVICE АТ 1-866-984-7455.

MANUAL LIGHTING INSTRUCTIONS
If the ignition does not spark, the pizza oven can be lit with a match using the following instructions:

  1. Check that the control knob is off and then turn on the gas supply.
  2. Push and turn the knob to its highest setting (sound of gas flowing should be heard).
  3. Ignite a match and use the lighting rod to insert it through the hole in the bottom of the pizza oven, as shown.
  4. If burner does not ignite, push and turn the knob completely off, wait 5 minutes and then repeat lighting instructions from step 2.

TURNING OFF YOUR PIZZA OVEN

  1. Turn knob to OFF (O) position. 2.

  2. Turn the propane (LP) cylinder valve to the CLOSED position.
    CAUTION: Do not attempt to re-light the pizza oven without following all the lighting instructions.

  3. Allow the pizza oven to cool for at least 30 minutes before attempting to move or transport. Cover the regulator connector with the protective plug before transporting and storing.

STORAGE

  • To ensure safe operation of your pizza oven, the area of cooking should always be kept free of combustible materials of any type, such as gasoline or other flammable vapours or liquids.
  • Ensure that the flow of combustion and ventilation air is not obstructed. Store the pizza oven out of direct sunlight and indoors whenever possible and when storing for an extended period of time. The pizza oven should not be exposed to harsh weather conditions such as heavy rain, strong winds, or snow.
  • CAUTION: Do not store propane cylinders in enclosed areas. When moving the pizza oven, always wait until it has cooled for at least 30 minutes
  • Do not obstruct the flow of combustion and ventilation air.
  • A clogged tube can lead to a fire beneath the appliance. – Let the appliance cool down before putting the cover on.

CARE AND MAINTENANCE

  • To ensure safe operation of your pizza oven, the area of cooking should always be kept free of combustible materials of any type, such as gasoline or other flammable vapours or liquids. Ensure that the flow of combustion and ventilation air is not obstructed. Store the pizza oven out of direct sunlight and indoors whenever possible and when storing for an extended period of time. The pizza oven should not be exposed to harsh weather conditions such as heavy rain, strong winds, or snow. Frequency of cleaning will depend on how often you use the pizza oven.
  • Before cleaning, make sure the gas valve knob and control knob is in the OFF (O) position and the burners have cooled.

EXTERNAL PARTS

  • These can be cleaned easily with warm, soapy water.
  • Stainless steel parts can be cleaned using a stainless steel cleaner. PIZZA STONE CARE
  • Avoid applying an extreme temperature change to the stone. DO NOT place frozen foods on a hot stone, as doing so could cause cracks to form.
  • The stone is fragile and can break if bumped or dropped. The stone is very hot during use and stays hot for a long time after use. DO NOT cool the stone with water when the stone is hot.

PIZZA STONE CARE

  • Avoid applying an extreme temperature change to the stone. DO NOT place frozen foods on a hot stone, as doing so could cause cracks to form.
  • The stone is fragile and can break if bumped or dropped.
  • The stone is very hot during use and stays hot for a long time after use. DO NOT cool the stone with water when the stone is hot.

PIZZA STONE CLEANING

  • A wire brush or stone brush is all that is needed to clean the pizza stone of remaining food and ash after use.
  • If further cleaning is required, or some food remnants do not remove easily, then only applying warm water with a damp rag across the surface of the pizza stone will suffice. Proceed to thoroughly scrub the pizza stone.
  • The pizza stone can be air dried or cleaned with a towel.
  • Ensure the pizza stone is completely dried before turning on the pizza oven.

If the pizza stone tray cannot turn around smoothly during use:

  1. Take out of the pizza stone and the tray.
  2. Use a cotton swab to apply food oil to both sides of the roller bearings.

TROUBIESHOOTING

WARRANTY STATEMENT

  • Nexgrill warrants to the original consumer-purchaser only that this product (Model #820-0088) shall be free from defects in workmanship and materials after correct assembly and under normal and reasonable home use for the periods indicated below beginning on the date of purchase. The manufacturer reserves the right to require photographic evidence of damage, or the return of defective parts, postage and or freight pre-paid by the consumer, for review and examination.
  • MAIN BURNERS: 5 year LIMITED warranty against perforation.
  • ALL OTHER PARTS: 1 year LIMITED warranty
  • Does not cover chipping, scratching, cracking surface corrosion, scratches or rust. Upon consumer supplying proof of purchase as provided herein, Manufacturer will repair or replace the parts that are proven defective during the applicable warranty period. Parts required to complete such repair or replacement shall be free of charge to you except for shipping costs, as long as the purchaser is within the warranty period from the original date of purchase. The original consumer-purchaser will be responsible for all shipping charges of parts replaced under the terms of this limited warranty. This limited warranty is applicable in the United States and Canada, is only available to the original owner of the product and is not transferable. Manufacturer requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. If the unit was received as a gift, please ask the gift-giver to send in the receipt on your behalf, to the below address. Defective or missing parts subject to this limited warranty will not be replaced without registration or proof of purchase. This limited warranty applies to the functionality of the product ONLY and does not cover cosmetic issues such as scratches, dents, corrosions or discolouring by heat, abrasive and chemical cleaners or any tools used in the assembly or installation of the appliance, surface rust, or the discolouration of stainless-steel surfaces. Surface rust, corrosion, or powder paint chipping on metal parts that does not affect the structural integrity of the product is not considered a defect in workmanship or material and is not covered by this warranty. This limited warranty will not reimburse you for the cost of any inconvenience, food, personal injury or property damage. If an original replacement part is not available, a comparable replacement part will be sent. You will be responsible for all shipping charges of parts replaced under the terms of this limited warranty.

ITEMS MANUFACTURER WILL NOT PAY FOR:

  • Service calls to your home.
  • Repairs when your product is used for other than normal, single-family household or residential use.
  • Damage resulting from accident, alteration, misuse, lack of maintenance/cleaning, abuse, fire, flood, acts of God, improper installation, and installation not in accordance with electrical or plumbing codes or use of products not approved by the manufacturer.
  • Any food loss due to product failures.
  • Replacement parts or repair labour costs for units operated outside the United States or Canada. Pickup and delivery of your product. Postage fees or photo processing fees for photos sent in as documentation.
  • Repairs to parts or systems resulting from unauthorized modifications made to the product. The removal and/or reinstallation of your product. Shipping cost, standard or expedited, for warranty/non-warranty and replacement parts.
  • DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
  • Repair or replacement of defective parts is your exclusive remedy under the terms of this limited warranty. Manufacturer will not be responsible for any consequential or incidental damages arising from the breach of either this limited warranty or any applicable implied warranty, or for failure or damage resulting from acts of God, improper care and maintenance, grease fire, accident, alteration, replacement of parts by anyone other than Manufacturer, misuse, transportation, commercial use, abuse, hostile environments (inclement weather, acts of nature, animal tampering), improper installation or installation not in accordance with local codes or printed manufacturer instructions.
  • THIS LIMITED WARRANTY IS THE SOLE EXPRESS WARRANTY GIVEN BY THE MANUFACTURER. NO PRODUCT PERFORMANCE SPECIFICATION OR DESCRIPTION WHEREVER APPEARING IS WARRANTED BY MANUFACTURER EXCEPT TO THE EXTENT SET FORTH IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTY PROTECTION ARISING UNDER THE LAWS OF ANY STATE OR PROVINCE, INCLUDING IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, IS HEREBY LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
  • Neither dealers nor the retail establishment selling this product has any authority to make any additional warranties or to promise remedies in addition to or inconsistent with those stated above. Manufacturer’s maximum liability, in any event, shall not exceed the documented purchase price of the product paid by the original consumer. This warranty only applies to units purchased from an authorized retailer and or re-seller. NOTE: Some states and provinces do not allow an exclusion or limitation of incidental or consequential damages, so some of the above limitations or exclusions may not apply to you; this limited warranty gives you specific legal rights as set for herein. You may also have other rights, which vary from province to province.
  • If you wish to obtain performance of any obligation under this limited warranty, you should write to:
  • Nexgrill Customer Relations 14050 Laurelwood Place, Chino, CA 91710
  • All consumer returns, parts orders, general questions, and troubleshooting assistance can be acquired by calling customer service department at: 1-866-984-7455
  • Languages spoken: English, French, and Spanish 8 a.m.-5 p.m. PST Monday-Friday.

REPLACEMENT PARTS LIST

Important Battery Information

To reduce the probability of exposing the battery to conditions of misuse and/or abuse, please follow battery installation instructions below.

  • Non-rechargeable batteries are not to be recharged.
  •  Do not mix different types of batteries such as alkaline, carbon-zinc, or rechargeable batteries.
  • Do nit mix old and new batteries.
  • Exhausted batteries are to be removed from the product.

2 Duracell DC 1.5 V Type D batteries included.

Batteries are to be inserted with the correct polarity as shown in the above image. Distributed by:
Costco Wholesale Corporation P.O. Box 34535
Seattle, WA 98124-1535 USA
1-800-774-2678
www.costco.com
Limited warranty provided by manufacturer.

References

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