AJAX TurretCam IP Camera User Manual

: July 31, 2024
: ajax

Table of Contents

TurretCam IP Camera
Product Information
Specifications
Product Usage Instructions
Installation
Viewing and Configuring
Maintenance
- FAQ
Q: What memory card should I use with TurretCam?
Q: Can TurretCam be used outdoors?
Q: How does object recognition work in TurretCam?

TurretCam IP Camera

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Product Information

Specifications

Brand: TurretCam
Model: TurretCam (5 Mp/2.8 mm), TurretCam (8 Mp/2.8 mm),
TurretCam (5 Mp/4 mm), TurretCam (8 Mp/4 mm)
Features: Smart infrared (IR) backlight, object recognition
function, IP65 protection class
Memory Card Slot: MicroSD card support (8 GB to 256 GB, Class
10 or faster)
Connectivity: Ethernet

Product Usage Instructions

Installation

Mount the camera holder securely.
Connect the camera to the network via Ethernet using the cable
connector.
Insert a microSD card into the slot for storing captured
data.
Adjust motion detection zones and sensitivity level as
needed.

Viewing and Configuring

Access live videos and archives through the Ajax apps.
To view archived videos, ensure a microSD card is installed or
connect to an NVR with a hard disk.
Zoom in for a closer look during real-time video viewing.
Create video scenarios for alarm triggers and configure
responses.

Maintenance

Ensure the IR backlight and faceted lens are clean for optimal
recording in low-light conditions.
Regularly check and replace the microSD card if necessary.
Keep the camera enclosure free from obstructions for clear
visibility.

FAQ

Q: What memory card should I use with TurretCam?

A: Use a microSD card with a capacity ranging from 8 GB to 256
GB, ensuring it is Class 10 or faster for optimal performance.

Q: Can TurretCam be used outdoors?

A: Yes, TurretCam has an IP65 protection class, making it
suitable for outdoor installation.

Q: How does object recognition work in TurretCam?

A: TurretCam uses artificial intelligence (AI) algorithms to
identify moving objects, distinguishing between humans, animals, or
vehicles for enhanced security monitoring.

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TurretCam user manual
Updated June 25, 2024
TurretCam is an IP camera with a smart infrared (IR) backlight and an object recognition function. The user can view archived and live videos in the Ajax apps. To store the captured data, install a microSD card or connect the camera to NVR with an installed hard disk. The camera is connected to the network via Ethernet, using the appropriate connector. The camera is available in several versions:
TurretCam (5 Mp/2.8 mm); TurretCam (8 Mp/2.8 mm); TurretCam (5 Mp/4 mm); TurretCam (8 Mp/4 mm).
Buy TurretCam

Camera versions with other enclosures are also available. All Ajax cameras are available here.
Functional elements
1. Camera holder. 2. Camera enclosure. 3. Camera lens. 4. IR backlight. Used to record videos in dark and low-light conditions. 5. Faceted lens. Covers the infrared LEDs and diffuses the rays.
. Microphone. 7. Holes for attaching the camera to the surface.

. Slot for microSD card. 9. Reset button. 10. QR code with the device ID. Used to add TurretCam to an Ajax system. 11. Cable connector.
Operating principle
TurretCam is an IP camera that uses artificial intelligence (AI) for object recognition. Its algorithms can identify moving objects, distinguishing between humans, animals, or vehicles.
The device features a smart IR backlight, ensuring the capture of high-quality images even in low-light conditions. The camera automatically adjusts the backlight intensity in real time to prevent overexposure, enabling clear visibility of objects that are either far away or too close to the camera in low-light conditions.
TurretCam has an IP65 protection class, making it suitable for outdoor installation. Its robust metal enclosure protects the device against sabotage.
You can install a microSD card with a memory capacity from 8 GB to 256 GB (not included in the complete set of the camera). The memory card should be Class 10 or faster. Additionally, the device can operate without a memory card or via NVR.
TurretCam enables you to:
1. Watch video in real time with the ability to zoom in for a closer look. 2. Access archived videos, navigating through them based on recording
chronology and calendar (this feature is available if a microSD memory card is installed in the camera, or it is connected to NVR with an installed hard disk). 3. Configure motion detection zones and adjust sensitivity level. 4. View the Videowall that combines images from all connected cameras.

5. Create video scenarios that send a short video from the selected camera to the Ajax app when the security detector is triggered.
How to export video in PRO Desktop
Video scenarios
The Ajax system offers the capability to use IP cameras for alarm verification. Video scenarios enable the substantiation of alarm triggers with corresponding video from cameras installed at the facility.
Cameras can be configured to respond to alarms from a single device, multiple devices, or all connected devices. Combined detectors can register various types of alarms, allowing you to configure responses to a wide range of alarm types, whether it’s just one, several, or all of them.
Learn more
Videowall
The user can manage videos on the Videowall tab, accessible once at least one camera has been added. This feature ensures quick access to all connected cameras, displayed in accordance with privacy settings.
The user can:
1. Switch between cameras. 2. Search for the desired camera by name. 3. Receive updates on camera previews. 4. Change the display order (in progress).
Selecting the installation site
When choosing the optimal location to install TurretCam, consider the camera’s viewing angle and any potential obstacles that might obstruct its view.

How to install an Ajax camera for better AI recognition Consider the placement recommendations when designing the security system project for your object. The security system should be designed and installed by professionals. A list of recommended partners is available here.
The camera should not be installed 1. In indoor or outdoor locations where the temperature and humidity levels do not align with the specified operating parameters. 2. In locations where objects or structures might obstruct the camera’s view.
Installation and connection
1. Using the bundled hexagon key (Ø 2 mm), loosen the two screws and detach the camera enclosure from the holder. Ensure to support the enclosure to prevent the camera from falling.
2. Remove the screws holding the QR code cover. Insert a microSD card (not included) into the appropriate slot. Replace the QR code cover and tighten the screws.
3. Use the mounting template to mark the locations for the drill holes on the surface where you plan to mount the camera. Secure the template to the chosen installation location with tape and drill three holes as indicated on the template.

4. Route the cable through the camera holder and secure the holder to the surface using the bundled screws.
5. Place the camera enclosure in the holder, ensuring that the camera lens faces the protected area. Secure it in place by tightening the two screws in the holder using the bundled hexagon key (Ø 2 mm).
. Connect the Ethernet cable to the camera. If it is powered by PoE, no external power supply is needed; otherwise, connect both the external power supply and the Ethernet cable. Install a waterproof connector if the camera will be used in indoor areas with humidity levels outside the operating parameters, or outdoors.
7. Turn on the power supply of the camera. The LED indicator on the cable connector lights up green, indicating a successful connection to Ajax Cloud.
Adding to the system

Before adding a device
1. Install the Ajax app and log in to your account. 2. Create a space, configure its settings, and create at least one virtual room.
The space functionality is available for apps of such versions and higher: Ajax Security System 3.0 for iOS; Ajax Security System 3.0 for Android; Ajax PRO: Tool for Engineers 2.0 for iOS; Ajax PRO: Tool for Engineers 2.0 for Android; Ajax PRO Desktop 4.0 for macOS; Ajax PRO Desktop 4.0 for Windows.
3. If the app’s version is lower, add an Ajax hub to the app. A hub is only required for adding the device to the Ajax system.
The device is compatible with all hubs. Connection to radio signal range extenders, ocBridge Plus, and uartBridge is not supported.
4. Ensure the space is disarmed.
How to add TurretCam
Without NVR in the system:
With NVR in the system:
Icons
The icons in the app display some device states. To access them: 1. Select a space in the Ajax app.

2. Go to the Devices tab. 3. Find TurretCam in the list.

Icon

Value

Live view is available.

Live view is not available.

Other users have access to view camera video.

Learn more

The camera has an archive. The microSD card is not installed. The microSD card is installed. Malfunction of the microSD card is detected. Formatting the microSD card is recommended. The microSD card is being formatted. The new firmware version is available. An error was detected during the firmware update. The device was not transferred to the new hub.
Learn more

States
The states display information about the device and its operating parameters. You can find out about the states of the camera in Ajax apps:
1. Select a space in the Ajax app. 2. Go to the Devices tab. 3. Select TurretCam from the list of devices. If TurretCam is connected to the
video recorder, select NVR and then click Cameras.

Parameter Firmware Update Connection
Connection to NVR Storage Location

Value
Displayed when the firmware update is available:
Downloading… — the firmware downloading is in progress. Shown in percentages.
Installing… — the firmware installation is in progress.

The camera connection status to the internet via Ethernet:

Online — the camera is connected to the network. Normal state.

Offline — the camera is not connected to the network. Please check your wired internet connection.

Clicking the icon parameters.

displays the network

Displayed when the camera is connected to NVR.
The camera connection status to NVR:

Online — the camera is connected to the network via NVR. Normal state.

Offline — the camera is not connected to the network via NVR. Please check your wired internet connection.

Clicking the icon parameters.

displays the network

Displays the list of storage devices connected to the camera:
Cloud (in progress);
Memory card — data is recorded on a memory card (not included) installed in the camera.

Memory Card
Resolution Frame Rate Bit Rate Video Codec
Motion Detection Object Detection

NVR hard drive — data is recorded on the NVR hard disk.

Clicking the icon parameters.

displays the network

The memory card connection status to the camera:
OK — the memory card is communicating with the camera. Normal state.
Error — there is an error in the memory card operation. Check details by clicking icon . Follow the instructions provided in the app.
Not installed — the memory card is not installed in the camera.
Requires formatting — the memory card formatting is recommended. If the memory card contains data, it will be permanently deleted.
Formatting… — the memory card is being formatted.
The current camera resolution. The current camera frame rate. The current camera bit rate. The current video codec:
H.265;
H.264.
The Motion Detection function status:
On;
Off.
The Object Detection function status:

Uptime
Camera Access Available to (in progress) Firmware ID

On;
Off.
The camera’s operating time since the last reboot. Displays the number of users who have access to view video from the camera.
Clicking the icon displays the list of users, installers, and companies with access under certain conditions.
Learn more
Firmware version of the camera. TurretCam ID/Serial Number. Also available on the back part of the casing and the packaging.

Settings
To change camera settings, in an Ajax app:
1. Go to the Devices tab. 2. Select TurretCam from the list. If TurretCam is connected to the video
recorder, select NVR and click Cameras. 3. Go to Settings by clicking on the gear icon . 4. Set the required parameters. 5. Click Back to save the new settings.

Name

Settings

Value
Camera name. Displayed in the list of devices, SMS text, and notifications in the events feed.
To change the camera name, click on the text field.

The name can contain up to 12 Cyrillic characters or up to 24 Latin characters.

Room

Selection of the camera virtual room.
The room name is displayed in SMS text and notifications in the events feed.

Arm in Night Mode

When this option is enabled, the camera will switch to the armed mode whenever the system is set to Night Mode.
Learn more

Recording Preferences

Selection of the Recording Mode for each storage device:
On Detection or Scenario; Continuous; Never. Selection of the armed mode when the camera records video:
When Armed; Always.

Notifications by camera detectors (in progress)

When the Notify When Camera Detects Motion toggle is enabled, the user receives a notification upon any detected motion by the camera.

When the Notify When Camera Detects Object toggle is enabled, the user receives a notification upon specific object motion detection by the camera:

If a human is detected; If a pet is detected; If a vehicle is detected.

The setting also allows the user to specify the duration of the movement and select the armed mode that triggers the notifications.

Detectors

Camera settings
When the Motion Detection toggle is enabled, the camera detects motion using its built-in software.
When the Object Detection toggle (in progress) is enabled, the camera distinguishes between specific objects. In the camera video, a human, a pet, and a vehicle are highlighted with colored rectangles.
The setting also allows the user to define Activity Zone where the camera detects motion. When triggered, the system sends a notification to the user.

Video Stream Image Preferences
On-Screen Display (OSD) (in progress)

Settings for mainstream and substream parameters. Settings for camera image quality. Allows the user to customize the display of additional information on the camera image:
Camera name;
Timestamp;
Parameters of the displayed text.

Audio Privacy Zones (in progress) Image Rotation (in progress) Firmware Update
Connection Type

When the Audio Capture and Playback toggle is enabled, the camera records sound.
Allows the user to select zones that are not displayed on the camera video. Instead, the user sees a black rectangle.
Allows the user to rotate the camera video.
Allows the user to check for a new firmware version and download it.
Connection
The setting for selecting the camera’s connection type to Ajax Cloud service via

Ethernet. Available connection types:
DHCP; Static.

Memory Card

Selection of the maximum archive depth. It can be set in the range of 1 to 360 days or can be unlimited.
Allows the user to format the memory card.

Time Zone

Service Time zone selection.
Set by the user and is displayed when viewing video from IP cameras.

Server Connection

Delay of Cloud Connection Loss Alarm, sec

The delay helps to reduce the risk of a false event about the lost connection with the server.
The delay can be set in the range of 30 to 600 seconds.

NVR-Cloud Polling Interval, sec

The frequency of polling the Ajax Cloud server is set in the range of 30 to 300 seconds.
The shorter the interval, the faster the cloud connection loss will be detected.

Report a Problem User Guide (in progress) Delete Device

Allows the user to describe a problem and send a report.
Opens the camera user manual.
Unpairs TurretCam from the space.

Indication
The green LED indicator is placed on the cable connector.

Event
The camera has power and is connected to the internet.

Indication Lights up green.

Note

Malfunction
When the camera has a malfunction, such as a loss of internet connection, you can see it in the Devices tab in the Ajax app. The malfunction counter is displayed to the left of the camera icon (a white number on a red background).
All malfunctions can be seen in the camera States. Fields with malfunctions will be highlighted in red.
Maintenance
Regularly check the functioning of the camera. If you notice any image degradation, loss of clarity, or darkening, check the camera for dirt. Clean the device’s enclosure to remove dust, cobwebs, and other contaminants as they emerge. Use soft, dry wipes suitable for cleaning electronic equipment.
Avoid using substances that contain alcohol, acetone, petrol, and other aggressive solvents when cleaning the camera. Wipe the lens gently: scratches can result in poor-quality images and camera failure.
Technical specifications
Technical specifications for TurretCam (5 Mp/2.8 mm)
Technical specifications for TurretCam (5 Mp/4 mm)
Technical specifications for TurretCam (8 Mp/2.8 mm)
Technical specifications for TurretCam (8 Mp/4 mm)

Compliance with standards
Warranty
Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the date of purchase. If you encounter any issues with the device’s functionality, we recommend contacting Ajax Technical Support first. In most cases, technical issues can be resolved remotely.
Warranty obligations
User Agreement
Contact Technical Support:
e-mail Telegram

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