HENNY PENNY CFE 500 Filter Pump Motor Protector User Guide

HENNY PENNY CFE 500 Filter Pump Motor Protector

Product Information

Specifications

• Brand: Henny Penny
• Product Type: Open Fryer
• Feature: Filter Pump Motor Protector – Manual Reset

Product Usage Instructions

Resetting Filter Pump Motor Protector

To reset the filter pump motor protector

1. Turn the POWER switch to OFF to avoid burns.
2. Wait for about 5 minutes to allow the motor to cool.
3. Remove the access panel on the left side panel of the unit.
4. Locate the manual reset button on the front of the motor.
5. Use a screwdriver if needed to help reset the button.

Troubleshooting Guide

If you encounter any issues with the fryer, follow these steps:

1. Check if the fryer is plugged in.
2. Inspect the breaker or fuse at the wall.
3. Examine circuit breakers between the control panel and ATO tank.
4. Turn off heat to allow cooling, clean all components if necessary.

WARNING

Burn Risk

To avoid burns, turn POWER switch to OFF before resetting pump motor.

The filter pump motor is equipped with a manual reset button, located on the front of the motor, in case the motor overheats. If motor won’t run, wait about 5 minutes before attempting to reset this protective device to allow motor to cool. Remove the access panel on the left side panel of the unit to reset the button. It takes some effort to reset, and a screwdriver can be used to help reset the button.

Troubleshooting Guide

NOTICE: More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.com or contact Technical Support at +1-800-417-8405 or 1-937-456- 8400.

• Fryer plugged in.
• Check breaker or fuse at wall.
• Check circuit breakers between control panel and ATO tank.
• Turn off heat, allowing the fryer to cool, releasing the pressure in the vat. Clean all lines. solenoids, and exhaust tank.

Oil not heating.| High temperature limit tripped.| Reset high temperature limit. Refer to Oper- ating Components
Foaming or boil- ing over.| Ÿ Some customers choose not to use oil stabilizers which can cause foaming and boil- over.

Ÿ See boil-over chart on fryer and Boil- Over Prevention sec- tion of Operator s

Manual.

| Ÿ Product with excessive ice crystals should be dipped once quickly then removed from the fryer to allow ice crys- tals to melt and excessive water to evap- orate. Then place the product back into the fryer and cook normally.

Ÿ Refer to Boil-Over Prevention

Oil not draining.| Drain valve clogged.| Push cleaning rod through open drain valve.
Filter motor won t run.| Motor overheated.| Reset motor. Refer to Filter Pump Motor Pro- tector

Error Codes

In the event of a system failure the control board displays an error message. These messages are coded as E which represents an error, a number designation and error message, such as E-4

CPU TO HOT. Also, a constant tone sounds. To silence the tone, press any of the product but- tons. Use the following table to interpret and correct an error code.

Ensure the power cord plug is fully inserted into the electrical outlet. If the error persists call for service.
E-1 LOW OIL IN POT| The top heating element where the probe is located is getting hotter than it would if the element were sub- merged in oil.| If the Protection Probe monitoring function determines that the oil level is too low below the main probe it generates an E-1 error code and displays the message LOW OIL IN POT!, CHECK OIL LEVEL. Fill the vat with oil to the full line. If the error persists call for service.
E-4 CPU TOO HOT| Control board overheating.| Remove heat from the fryer, the control board is getting too hot. Once the front panel cools down the controls should return to normal operation. If the error persists call for service.
E-5 OIL TOO HOT| Oil overheating.| Remove heat from the fryer. Once the unit cools down, the controls should return to normal operation. If the error persists call for service.
E-6A MAIN TEMP PROBE FAILED| Temperature probe failure.| Turn the switch to off position, then turn the switch back to on. If the error persists call for service.
(Open Circuit)|  |
E-6B MAIN
Error| Cause| Correction
---|---|---
TEMP PROBE FAILED

(Shorted)

|  |
E-10 (A

thru Y)

| High limit tripped.| Reset the high limit trip. The reset momentary switch is below the con- trol panel, under the lip. Perform a clean out, refer to Clean Out Mode. If the error persists call for service.
E-15C DRAIN VALVE ERROR| The drain valve doesn’t fully close.| Open the drain valve and unclog the drain with a drain brush. If the error persists call for service.
E-15P DRAIN VALVE ERROR| The drain valve doesn’t fully open.| Check drain for an obstruction. If the error persists call for service.
E-18A LEVEL SENSOR FAILED

(Open Circuit)

| The oil level probe has failed.| Call for service.
E-18B LEVEL SENSOR FAILED

(Shorted)

E-41P-1- LOST| System data lost. Both the RAM copy and stored copy of the settings have been lost. Settings are reset to default.| Call for service.
Error| Cause| Correction
---|---|---
E-41S SYSTEM DATA LOST| System data lost. Both the RAM copy and stored copy of the settings have been lost. Settings are reset to default.| Call for service.
E-46C INTERNAL SD MEM ERR| Issue with microSD chip.| Call for service.
E-46W DATA SAVE FAILED| Unable to communicate and save data to the microSD chip.| Call for service.
Corrupt file.
E-47 ANALOG SYSTEM OR 12 VOLT FAILED| Problem reading the A-to-D Analog to Digital converter inputs.| Call for service.
E-48 IN- PUT SYSTEM ERROR| Failure of the CPU board.| Call for service.
E-54C MAIN TEMP CIRCUIT FAILURE| Fault on the CPU board.| Call for service.
E-54D MAIN TEMP DSC ERROR| Fault on the CPU board.| Call for service.
E-70A FAN JUMP MISSING| Jumper wire is loose or missing from 15 pin connector.| Call for service.
Error| Cause| Correction
---|---|---
E-70B PWR SWITCH OR WIRES FAILED| Short in wires/ loose connection.| Call for service.
Power switch may be faulty.| Call for service.
E-70C DRN JUMPER MISSING| Loose connection on the 15 pin con- nector.| Call for service.
E-93 24V DC SUPPLY| 2nd transformer disconnected from control.| Call for service.
Short in drain motor or selector valve motor.

ContactTechnical Support by:

• phone:
  U.S. and Canada: +1-800-417-8405 Global: +1-937-456-8405

• text:
  +1-937-456-8405

• email: technicalservices@hennypenny.com

• live chat

Contact Parts by:

• email: partsdepartment@hennypenny.com

Contact Warranty by:

FM05-344 A

Henny Penny Corporation 1219 U.S. 35, Eaton, OH 45320

1-937-456-8400

Frequently Asked Questions

Q: What should I do if I see an error code on the control board?

A: If you see an error code, refer to the troubleshooting guide provided in the manual. Error codes are usually followed by a cause and correction method to resolve the issue. If you are unable to resolve it, contact Technical Support for assistance.

Q: How can I prevent oil from foaming or boiling over in the fryer?

A: To prevent oil foaming or boiling over:

• Consider using oil stabilizers.
• Refer to the boil-over chart on the fryer and the Boil-Over Prevention section of the Operator’s Manual.
• If cooking products with ice crystals, dip them quickly and remove them to allow melting before cooking.

References

• Support Home Page

Read User Manual Online (PDF format)

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