Henny Penny PQE 500 Filter Pump Motor Protector Instruction Manual

: June 7, 2024
: HENNY PENNY

Table of Contents

Henny Penny PQE 500 Filter Pump Motor Protector
Troubleshooting
Error Codes
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Henny Penny PQE 500 Filter Pump Motor Protector

Henny-Penny-PQE-500-Filter-Pump-Motor-Protector-
PRODUCT

Troubleshooting

Filter Pump Motor Protector – Manual Reset

WARNING Burn Risk To avoid burns, turn the POWER switch to OFF before resetting the pump motor.

The filter pump motor is equipped with a manual reset button, located on the of the motor, in case the motor overheats. If the motor won’t run, wait about 5 minutes before attempting to reset this protective device to allow the motor to cool. Remove the access panel on the left side panel of the unit to reset the button. It takes some effort to reset, and a screwdriver can be used to help reset the button.

Troubleshooting Guide

NOTICE: More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.com, or contact Technical Support at +1-800-417-8405 or 1-937-456-8400.

Problem	Cause	Correction
The power switch is on but the fryer is completely inoperative.	Open
circuit.	Ÿ The fryer is plugged in.

Ÿ Check the breaker or fuse at the wall.

Ÿ Check circuit breakers between the control panel and the ATO tank.

Ÿ Turn off the heat, allowing the fryer to cool, releasing the pressure in the vat. Clean all lines. solenoids, and exhaust tank.

Pressure not exhausting at the end of the Cook Cycle.| Solenoid or exhaust line clogged.|
Relief valve ventsThe operating| ting pressure is too high.

Ÿ Deadweight clogged.

| Turn off the heat, allowing the fryer to cool, releasing the pressure in the vat. Clean deadweight. Refer to Preventative Maintenance.
Problem| Cause| Correction
---|---|---
Pressure does not build.| Ÿ Not enough products in VAT.

Ÿ Pressure not programmed

Ÿ Lid gasket leaking

| Ÿ Ensure full capacity of product in VAT when using fresh oil.

Ÿ Check programming.

Ÿ Reverse or replace the lid gasket.

Oil is not heating.| High-temperature limit tripped.| Resthe et high- temperature limit. Refer to Operating Components
Foaming or boiling over.| Ÿ Some customers choose not to use oil stabilizers which can cause foaming and boil-over.

Ÿ See the boil-over chart on the fryer

and the Boil-Over Prevention section of the Operator’s Manual.

| Ÿ Products with excessive ice crystals should be dipped once quickly and then removed from the fryer to allow ice crystals to melt and excessive water to evaporate. Then place the product back into the fryer and cook normally.

Ÿ Refer to Boil-Over Prevention

Oil not draining.| The drain valve is clogged.| Push the cleaning rod through the open drain valve.
The filter motor won’t run.| Motor overheated.| Reset motor. Refer to Filter Pump Motor Protector

Error Codes

In the event of a system failure, the control board displays an error message. These messages are coded as E which represents an error, a number designation, and an error message, such as E-4 CPU TO HOT. Also, a constant tone sounds. To silence the tone, press any of the product buttons. Use the following table to interpret and correct an error code.

Error	Cause	Correction
W-7	The power cord plug is not fully inserted into the electrical outlet.

Ensure the power cord plug is fully inserted into the electrical outlet. If the error persists call for service.
E-1 LOW OIL IN POT| The top heating element where the probe is located is getting hotter than it would if the element were submerged in oil.| If the Protection Probe monitoring function determines that the oil level is too low below the main probe it generates an E-1 error code and displays the message LOW OIL IN POT!, CHECK OIL LEVEL. Fill the vat with oil to the full line. If the error persists call for service.
E-4 CPU TOO HOT| Control board overheating.| Remove heat from the fryer, the control board is getting too hot. Once the front panel cools down the controls should return to normal operation. If the error persists call for service.
E-5 OIL TOO HOT| Oil overheating.| Remove heat from the fryer. Once the unit cools down, the controls should return to normal operation. If the error persists call for service.
E-6A MAIN TEMP PROBE FAILED| Temperature probe failure.| Turn the switch to the off position, then turn the switch back on. If the error persists call for service.
Error| Cause| Correction
---|---|---
(Open Circuit)| |
E-6B MAIN TEMP PROBE FAILED

(Shorted)

E-13A PRESSURE SENSOR FAILED| The pressure transducer failed or unplugged| Call for service.
E-13B PRESSURE SENSOR FAILED| The pressure transducer failed or shorted| Call for service.
E-14 PRESSURE TOO HIGH| Pressure is too high within the vat.| Perform the Monthly Deadweight Cleaning procedure. If the error persists call for service.
E-15C DRAIN VALVE ERROR| The drain valve doesn’t fully close.| Open the drain valve and unclog the drain with a drain brush. If the error persists call for service.
E-15P DRAIN VALVE ERROR| The drain valve doesn’t fully open.| Check the drain for an obstruction. If the error persists call for service.
E-18A LEVEL SENSOR FAILED

(Open Circuit)

| The oil level probe has failed.| Call for service.
E-18B LEVEL SENSOR FAILED

(Shorted)

E-41P-1- LOST| System data lost. Both the RAM copy and stored copy of the settings have been lost. Settings are reset to default.| Call for service.
E-41S SYSTEM DATA LOST| System data lost. Both the RAM copy and stored copy of the settings have been lost. Settings are reset to default.| Call for service.
E-46C INTERNAL SD MEM ERR| The issue with the ith microSD chip.| Call for service.
E-46W DATA SAVE FAILED| Unable to communicate and save data to the microSD chip.| Call for service.
Corrupt file.
E-47 ANALOG SYSTEM OR 12 VOLT FAILED| Problem reading the A-to-D Analog to Digital converter inputs.| Call for service.
E-48 INPUT SYSTEM| Failure of the CPU board.| Call for service.
Error| Cause| Correction
---|---|---
ERROR| |
E-54C MAIN TEMP CIRCUIT FAILURE| Fault on the CPU board.| Call for service.
E-54D MAIN TEMP DSC ERROR| Fault on the CPU board.| Call for service.
E-70A FAN JUMP MISSING| A jumper wire is loose or missing from the 15-pin connector.| Call for service.
E-70B PWR SWITCH OR WIRES FAILED| Short in wires/ loose connection.| Call for service.
The power switch may be faulty.| Call for service.
E-70C DRN JUMPER MISSING| Loose connection on the 15-pin connector.| Call for service.
| Clogged pressure exhaust port.| Call for service.
E-93 24V DC SUPPLY| 2nd transformer disconnected from the control.| Call for service.
Short in drain motor or selector valve motor.