SanctuaRy SA-5508ES Executive Fire and Waterproof Home Instruction Manual

July 16, 2024
Sanctuary

SanctuaRy SA-5508ES Executive Fire and Waterproof Home

IMPORTANT: Please read this information and follow all safety rules carefully before operating your security safe. Failure to do so will void your warranty.

WARNING

Tip Over Hazard
A child or adult can tip the safe and be killed or seriously injured. Failure to secure the safe as shown in these instructions can result in death or serious injury to children and adults. Children should not play with or around the safe at any time.

DISCLAIMER – READ BEFORE SAFE SETUP

  • PLEASE READ THIS INFORMATION CAREFULLY BEFORE OPERATING YOUR SANCTUARY SAFE.
  • DO NOT LOCK THIS MANUAL OR THE BACKUP KEYS IN YOUR SAFE.
    • Thank you for choosing a Sanctuary Safe to protect your valuables. We are committed to securing, organizing and protecting your firearms and most important documents and valuables.
    • Your safe is built to last a lifetime. However, please understand that the locking mechanism has precision parts. If you experience ANY difficulty opening or closing your safe. DO NOT FORCE THE SAFE OPEN. Doing so may jam the components in the  lock, which will require a safe technician to unlock your safe. This causes an inconvenience to you and may lead to a claim denial.
    • If you experience problems or challenges with your safe, please contact us.
    • Many issues can be quickly resolved without the product being returned.
  • Contact Customer Service at cs@saproducts.com or +1 888-792-4264

SAFETY

  • Safe bodies and doors are extremely heavy thus SA Consumer Products Requires a minimum of two people to insure stability of the safe during installation. Always ensure proper installation, as laid out in this manual, and do not open the door with the safe on an uneven or unstable floor. Ignoring this could result in serious injury or death.
  • Keep a record of your security code in a secure place, away from children, and separate from your safe. You will need this information along with your proof of purchase to obtain technical assistance and replacement keys.

FIREARM STORAGE

  • If you choose to utilize this safe to store a firearm always follow proper firearm and local laws when storing a firearm.
  • SA Consumer Products strongly recommends that you do not store loaded firearms.
  • Always follow the firearm safety rules set out by the firearm’s manufacturer.
  • A Sanctuary Safe or any other firearm storage device cannot take the place of other safety procedures including advising children of the dangers of firearms.
  • SA Consumer Products and its distributors of the Sanctuary Safes do not recommend, suggest, advise, promote, or otherwise condone the ownership or use of firearms. We believe the decision to own or use a firearm is a serious decision that should only be made by an adult who has carefully considered the risks and benefits of such a decision.

REGISTRATION

Please ensure you register your safe by visiting our website. Locate the “contact” button on the top header on the home page. Select registration from the drop down menu.

By registering your Sanctuary Safe we will be able to expedite and address any problems or challenges you may have which would otherwise require a notary letter and proof of payment.

REGISTRATION INFORMATION
The information you record onto this page will be required in the event you cannot access the contents of your Sanctuary Safe. Please fill out all the required information below and retain it for your records and safekeeping. PLEASE HAVE THIS INFORMATION READY PRIOR TO CALLING FOR TECHNICAL ASSISTANCE AT:

  • Contact Customer Service at cs@saproducts.com or +1 888-792-4264
    • PURCHASE DATE:
    • PURCHASE PRICE (BEFORE TAX):
    • MODEL NUMBER:
    • SERIAL NUMBER:
    • RETAILER PURCHASED AT:
    • KEY NUMBER (IF APPLICABLE):

UNDERSTANDING YOUR SAFE

UNBOXING

WARNING: SAFES ARE HEAVY AND CAN BE UNSTABLE ON UNEVEN GROUND. PLEASE ENSURE EXTRA CAUTION WHEN DEALING WITH OR MOVING UNSECURED SAFES. WHILE UNBOXING BE SURE TO HAVE A SECOND PERSON HOLD AND STABILIZE THE SAFE TO KEEP IT FROM TIPPING, CAUSING INJURY, AND/OR DAMAGE TO THE SAFE AND SURROUNDING STRUCTURES.

Remove the packaging. If your safe is still on shipping feet you can simply lift the box up and off the safe once the strapping has been removed. If your safe does not have shipping feet you will need to carefully remove the box, ensuring not to damage the safe and/or injure yourself. You will want to have someone stabilize the safe when removing the cardboard and other packing material from underneath the safe.

INSPECTION

  • Make sure to inspect your safe for shipping damage before accepting delivery. If you find any damage, please contact the delivery company (or carrier) immediately.
  • Any damage not noted upon delivery must be reported within fifteen (15) days or there will be no recourse. Any noted damage at the time of delivery must be resolved with the delivery company and/or retailer. Shipping damage is not warrantable by SA Consumer Products.

INITIAL ENTRY

  1. Locate the override keys inside the plastic bag hanging on the front of the safe.
  2. Install the single handle spoke by inserting it into one of the threaded openings and twisting it clockwise.
  3. Locate the keyhole on the safe door. Insert and turn the backup key clockwise to unlock.
  4. Turn the handle clockwise until the safe door opens. Once open, turn the handle back to its starting position so the bolts are extended. Remove key.
    • Note: the bolts must be extended for the key to be removed.

PROPER PLACEMENT AND MOVING OF SAFE

WARNING: SAFES ARE VERY HEAVY AND AWKWARD TO HANDLE. PLEASE USE THE UTMOST CARE IN MOVING THE SAFE. UTILIZING A TRAINED PROFESSIONAL WITH PROPER MOVING EQUIPMENT IS HIGHLY RECOMMENDED.

The location of the gun safe is very important and the utmost care should be taken during this consideration.

  1. To maximize the fire protection of your safe, we recommend you place the safe in lower levels in your home where fire temperatures are lower and away from highly combustible materials.

  2. To maximize burglary protection and stability, securing the safe to the floor is required.

  3. SA Consumer Products recommends that you store your safe in a closet, office, basement, bedroom or any other location that is convenient for you but out of direct line of sight from prying eyes. The location of the gun safe is very important.

  4. SA Consumer Products requires the safe is secured to the floor to ensure safe does not tip over in case of a flood. Failing to secure your safe properly to the floor per instructions will void the Warranty of the Safe.
    Using a dolly capable of supporting the size and weight of your safe, move the safe
    to your desired location. Please take all necessary precautions to protect and prevent any damage to your flooring.
    HELPFUL: TO DETERMINE WHETHER YOUR SAFE WILL MAKE IT THROUGH DOORWAYS, STAIRS, OR CORNERS, TAKE THE EMPTY SAFE BOX AND SEE IF IT WILL FIT ALL THE WAY THROUGH TO ITS FINAL LOCATION.

  5. The safe should be installed adjacent to a side wall with minimal space on either side of the safe. Wherever possible, the safe should be flat against the wall and floor. Remove the baseboard and/or wall trim if necessary.

  6. Always ensure the safe is in an isolated and dry area. Never place the safe in direct contact with a wet floor. When installing your safe on a concrete floor, use of a moisture/protective barrier is highly recommended. Failure to do so, or exposing the safe to chemicals or other adverse environments, will void the warranty.

  7. If your safe seems unlevel, you may need to shim the bottom of the safe to prevent the door from swinging open too quickly or closing on itself.

KEEPING YOUR SAFE DRY

We recommend placing a moisture/protective barrier between your safe and concrete floor to prevent any moisture, mildew, and rust damage to the safe. Installing your safe in a place with climate control (heat in the winter and cooling in the summer) is highly recommended. In areas of high humidity or frequent temperature fluctuations (garages), it is recommended to take appropriate precautions to ward against moisture damage. We strongly encourage the use of an internal dehumidifier and/or desiccants to protect your contents from rust or mildew. Internal dehumidifiers should not be in direct contact with the side or back walls.

SECURING YOUR SAFE

WARNING: YOUR SAFE IS DESIGNED TO SUPPORT ITSELF WHEN THE DOOR IS OPENED. HOWEVER, CAUTION SHOULD BE USED TO AVOID TIPPING. WHILE SECURING YOUR SAFE BE SURE TO HAVE A SECOND PERSON HOLD AND STABILIZE THE SAFE TO KEEP IT FROM TIPPING, CAUSING INJURY, AND/OR DAMAGE TO THE SAFE AND SURROUNDING STRUCTURES. FAILURE TO DO SO WILL COMPROMISE THE SAFETY, SECURITY, AND WARRANTY OF THE SAFE.

TOOLS NEEDED TO BOLT SAFE TO A CONCRETE SURFACE (NOT INCLUDED)

  • DRILL / HAMMER DRILL
  • DRILL BIT – 1/2 IN. ( for installing into concrete with provided hardware)
  • WRENCH / 11/16 IN. (17MM) SOCKET
  • HAMMER
  • SAFETY GLASSES
  • GLOVES
  • OTHER SAFETY EQUIPMENT AS NEEDED
  1. Use the hardware provided or consult your hardware retailer for fastening hardware for your particular mounting surface.
  2. Open your safe door and locate and remove the four black caps on the safe floor. This will provide access to the factory drilled bolt down holes.
  3. To secure your safe to the floor it will first be necessary to drill pilot holes in the floor surface.
  4. Drill the appropriate diameter and depth of pilot holes based on the type of hardware being used and the type of floor surface. For the hardware provided (concrete floor installation) we recommend using a hammer drill and 1/2 IN. concrete drill bit to drill the four corresponding holes in the concrete floor.
  5. Insert and drive the plastic anchoring plugs into the pilot holes. You may need to use a hammer to fully insert the plugs into the pilot holes.
  6. Secure the safe, by threading all 4 anchor bolts through the factory drilled bolt down holes in the bottom of the safe and ratcheting down tight.
    • Make sure the metal washer sits on top of the rubber washer. Tighten the bolt to compress the rubber washer between the safe and metal washer. Failure to do so will allow water to enter the safe in the event of a flood. Failing to secure your safe properly to the floor per instructions will void the Warranty of the Safe.
  7. Replace the four black caps on the floor of the safe.

LOCK FACE INSTALLATION

  1. Remove the lock face from the master box located inside the bottom of the safe.

  2. The lock face requires 1x9V alkaline battery. Locate the battery compartment on the back of the lock face. Insert the battery in the proper orientation. The lock face will beep when the batteries are successfully installed.
    WARNING: The batteries must be inserted with the correct polarity. Exhausted batteries must be removed from the product and discarded safely. Do not use rechargeable (nickel-cadmium) batteries.

  3. Plug lock face cable into the back of the lock face. The cable will only be able to fit one way.

  4. Align the lock face to the backer plate. Turn clockwise until you feel the lock face click into place. Once the lock face has been installed, locate the remaining handle spokes inside of the safe. Insert each individual spoke into a threaded opening and turn clockwise to install.

LOCK FACE SECURITY CODE SETUP

Important: It is necessary to reprogram your safe with a new security code you have personally selected to provide maximum household security. Be careful in choosing your new security code, you’ll want to be sure that you can operate the unit quickly without making an error.

  1. Tap the keypad to “wake up” the lockface. Insert the factory preset code of (1-5-9-#). This will unlock the safe in a DEFAULT MODE. (DO NOT use this code while securing items in your safe)
    • Note: if your safe is still open, you can skip this step and go to #2.
  2. Inside of the safe door, locate the small cap. Unscrew and remove the cap, you will now see the reset button. Press and release the reset button. You will hear 2 beeps. The yellow (left) light on the lock face will illuminate indicating you are now in programming mode.
  3. While the yellow (left LED) is illuminated, enter your new 3 to 8-digit security code followed by [*] lock face will beep twice indicating successful programming.
  4. While the safe door is still open, confirm your newly entered security code. Tap to wake up the keypad. Now enter your new 3-8 digit code followed by (#). If successful you will hear 2 beeps and the green light will illuminate, allowing you to open the safe.

Note: Do not shut the safe door until you have confirmed your new security code at least 3 times, ensure your code has been saved and you can open the door successfully. If the code fails, the yellow (left) light will flash and beep. Repeat the steps above until successful.

WARNING: If the incorrect security code is entered 3 times you will have an automatic lockout for 30 seconds before you can enter your code again. If 3 additional failed attempts are made, the lock face will lockout for 5 minutes. Leave batteries in to go through the lockout cycle. If batteries are removed the timer will restart zero.

LOCKED OUT OF YOUR SAFE

In the event you have forgotten the security code your primary action will be to use your backup keys to gain access to your safe and follow the Lock Face Security Code Setup instructions, starting at step 5. If you have lost your backup keys, you will need to contact customer service at the number below. Proof of purchase is required to obtain keys.

LOW BATTERY WARNING

  • This lock face is equipped to alert you when the batteries are low by illuminating the red light (center) when any number is pressed on the keypad. Please replace batteries immediately when receiving this warning.
    Always test the batteries when installing or replacing them.

  • If the red light comes on when a button is pressed you know the batteries are not fully charged.

SILENT ENTRY MODE

  • By activating the lock face quiet mode, the safe will no longer make an audible sound when interacting with the safe, allowing for silent access.
  1. To mute the lock face, enter the code [* 6 3 3].
  2. To turn the sound back on, enter code [* 6 6].

ORGANIZATIONAL BINS

Your safe has two fully removable organizational bins with some customizable features.

  • These organizational bins are designed to easily slide in and out of the safe for easy access to your contents and jewelry.
  • Each bin is customizable, with the first having a removable jewelry organizer and the second a removable set of dividers to accommodate for storage of larger items.

LOADING YOUR SAFE

  1. Store documents or heat-sensitive items in the bottom of the safe for the greatest protection against fire damage.
  2. Store ammunition separately from valuables.
  3. Do not put anything in your safe that will put pressure against the door when it is closed.
  4. Store heavier items either on the floor of the safe, or away from the middle of the shelves.
  5. When placing firearms into your safe, make sure they rest securely against the cutouts provided in the gun racks to prevent accidental tipping when the door is closed.

MAINTAINING HINGES AND INTERNAL MECHANISMS

The hinges and internal locking mechanism are permanently lubricated, thus needing no maintenance. Opening the door panel of your safe may void your warranty. Always consult our customer service experts prior to doing so.

LIFETIME WARRANTY

SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Gun Safe damaged by fire, forced entry, forced attack, or natural flood for the lifetime of the original owner. SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Gun Safe with defective parts, paint, or lock for the lifetime of the original owner. If SA Consumer Products, Inc. deems a replacement safe is to be sent, they will pay the freight costs to ship the replacement safe to the original owner. This lifetime warranty is limited to the safe and expressly excludes any loss associated with the contents of the safe. SA Consumer Products, Inc. reserves the right to receive full evidence of your misfortune, such as a police report and/or homeowner statement of coverage. This warranty is not valid outside of the United States and Canada. Proof of registration and a copy of the sales receipt must be on file at the time of claim. Visit our website at www.saproducts.com to register your safe. A lifetime warranty only applies to the original owner of the safe. SA Consumer Products, Inc. shall only be responsible and liable when the safe is used in compliance with the directions specified in your new Sanctuary Safe Owner’s Manual. Failing to secure your safe properly to the floor per instructions in the Users Manual will void the Warranty of the Safe. SA Consumer Products, Inc. requires that specific guidelines be followed for repair. The safe will be repaired in-home if possible (to include parts and labor); however, if factory replacement is necessary (at SA Consumer Products, Inc.’s sole discretion), the replacement will be shipped freight prepaid, curbside delivery. This warranty is inclusive and is instead of any other warranties, express or implied. Specifically excluded are the warranties of merchantability and fitness for a particular purpose. This warranty is limited to the safe itself and/or its value and does not include consequential damages of any kind including, but not limited to, the contents in and of the safe.

References

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