SANCTUARY SA-PLAT-2-D Platinum Medium Security Safe Lock Instruction Manual

: June 3, 2024
: Sanctuary

SANCTUARY SA-PLAT-2-D Platinum Medium Security Safe Lock Instruction Manual

IMPORTANT:
Please read this information and follow all safety rules carefully before operating your security safe. Failure to do so will void your warranty.

DISCLAIMER – READ BEFORE SAFE SETUP

PLEASE READ THIS INFORMATION CAREFULLY BEFORE OPERATING YOUR SANCTUARY SAFE.

DO NOT LOCK THIS MANUAL OR THE BACKUP KEYS IN YOUR SAFE.

Thank you for choosing a Sanctuary safe to protect your valuables. We are committed to securing, organizing and protecting your most important documents, valuables and keepsakes.
If you experience problems or challenges with your safe, please contact us. Many issues can be quickly resolved without the product being returned.

SAFETY

Be sure to keep backup keys stored in a safe place away from unauthorized users.

WEAPON STORAGE

If you choose to utilize this safe to store a firearm always follow proper firearm and local laws when storing a firearm.
SA Consumer Products strongly recommends that you do not store loaded firearms.
Always follow the firearm safety rules set out by the firearm’s manufacturer.
A Sanctuary safe or any other firearm storage device cannot take the place of other safety procedures including advising children of the dangers of firearms.
SA Consumer Products and its distributors of the Sanctuary safes do not recommend, suggest, advise, promote, or otherwise condone the ownership or use of firearms. We believe the decision to own or use a firearm is a serious decision that should only be made by an adult who has carefully considered the risks and benefits of such a decision.

REGISTRATION

Register your safe at www.saproducts.com

By registering your Sanctuary safe we will be able to expedite and address any problems or challenges you may have which would otherwise require a notary letter and proof of payment.

REGISTRATION INFORMATION

The information you record onto this page will be required in the event you cannot access the contents of your Sanctuary safe. Please fill out all the required information below and retain for your records and safe keeping.

PLEASE HAVE THIS INFORMATION READY FOR TECHNICAL ASSISTANCE:

Card

UNDERSTANDING YOUR SAFE

Product Description

INITIAL ENTRY

Locate the backup keys and single spoke inside the plastic bag hanging on the front of the safe.
Install the single spoke by inserting into one of the threaded openings and twisting clockwise until you feel the spoke fully lock into place.
Locate the backup key entry on the door of the safe. Insert and turn the backup key clockwise from 12 to the 3 o’clock position to unlock.
Turn the handle clockwise to unlock the safe door. Open the safe door, then turn the handle back to it’s starting position so the locking bolts are extended. Remove the backup key and set aside.
Remove the lock face from the box located inside the safe.
Locate the 1x9V battery. Install into the battery compartment on the back of the lock face in the proper orientation. The touch pad will beep when batteries are successfully installed.

WARNING: The batteries must be inserted with the correct polarity. Exhausted batteries must be removed from the product and discarded safely. Do not mix old and new batteries. Do not mix alkaline or standard (carbon – zinc) batteries. Do not use rechargeable (nickel – cadmium) batteries.
Plug the electronic lock cable into the back of the lock face. The connector on the cable will only fit into the connector in the lock face in one way.

ELECTRONIC LOCK SECURITY CODE SETUP

Important: Your safe comes programmed with a factory code of [ 1 5 9 # ]. It is necessary to re-program your safe with a new security code you have personally selected to provide maximum household security. Be careful in choosing your new security code, you’ll want to be sure that you can operate the unit quickly without making an error.

On the inside of the safe door, locate the brass cap. Unscrew and remove the cap, giving access to the reset button. Press the reset button. You will hear 2 beeps and the touch pad will illuminate indicating that you are now in programming mode.
Enter your new 3 to 8 digit security code followed by the [ * ] symbol.

If programming is is successful: touch pad will beep 2 times and green unlock LED will flash 2 times.

If your code was not accepted: the touch pad will beep three times and the yellow lock LED will flash 3 times. Press the reset button and start again.
SECURITY CODE SETUP

Inactivity Timeout: If this programming sequence is not completed within 10 seconds the red LED will flash 3 times and the touch pad will shut down. Return to step 1 to restart this process.

OPENING SAFE WITH PROGRAMMED SECURITY CODE

SECURITY CODE

With keys in hand, close and lock the door. Swipe finger(s) across the touch pad to “wake up” and activate the lockface.
Two random numbers will illuminate when the touch pad wakes up. Individually press both of the two numbers, in any order, to allow full access to the touch pad. Next, enter your security code followed by the ( #) button.

If the security code is accepted,
the yellow lock LED will flash 2 times followed by the green unlock LED illuminating. You now have access to your safe.

If the security code is rejected,
the yellow lock LED will flash 3 times and beep 3 times.

*Now that your security code is successfully programmed, store your backup keys in a secure secondary location. If you are not able to open your safe with your new programmed code, repeat section 4 to program a new security code.

LOCKED OUT OF YOUR SAFE

In the event you are locked out of your safe, use your backup keys to gain access and follow the steps in Section 4: Electronic Lock Security Code Setup Instructions.

If you have lost your backup keys, or are still having difficulties, contact customer service at the number below. Proof of purchase is required to obtain keys.

GLASS SHELF INSTALLATION

First, remove the protective film from the acrylic mirror back wall.
Then, remove the tempered glass shelving from the protective packaging located at the bottom of the safe and gather all provided hardware.
Screw all provided shelving brackets into place on both the left and the right walls of the safe using a Phillips head screwdriver.
Note: Do not over tighten.
Rotate the front shelving brackets 45 degrees on both sides of the safe.
Note: The back brackets remain straight.
Maneuver the top shelf into the safe, positioned just below the top brackets.
Pull the shelf towards you, passing the shelf through both of the front top brackets.
Note: During this step, be sure the shelf slides below and does not make contact with the key hooks located on right wall of the safe. This could damage or break key hooks.
Once the top shelf has passed through the front bracket, rotate the shelf down to a horizontal position.
Push the top shelf away from you, passing the back end of the shelf through the back shelving brackets.
Insert the bottom shelf into your safe, in between the top and bottom brackets
Move this shelf towards the top of your safe, then slide the shelf down into the front brackets.
Once the bottom shelf has passed through the front brackets, rotate the shelf down to a horizontal position.
Push the bottom shelf away from you, passing the back end of the shelf through the back shelving brackets.
Secure shelves by tightening the set screw under each shelf bracket.
Note: Do not overtighten, this can cause damage to shelving.

INTERNAL LIGHTING

When the safe door is opened, internal lighting activates for 30 seconds.

If you need to activate your light longer, you can press the green light activation button on the inner door panel. This will activate the internal lighting for an additional 30 seconds each time it is pressed.

LOW BATTERY WARNING

This safe is equipped to alert you of Low Battery Mode. This Low Battery Warning is initiated immediately after a successful code entry. The touch pad will illuminate both the red low battery LED and green unlock LED for 3 seconds. It is highly advised to immediately replace the safe’s batteries to avoid being locked out of your safe.

LOCKOUT MODE / TAMPER PROTECTION

LOCKOUT MODE

Three consecutive rejected security code entries puts the safe in “Basic Lockout” mode. The touch pad is deactivated for 30 seconds.
Six consecutive rejected security code entries results in “Severe Lockout” mode. The touch pad is deactivated for 5 minutes.
Note: During lockout mode, the yellow lock LED will light up once every 10 seconds. When lockout mode has ended, the green unlock LED will flash 1 time and you will hear 1 beep to signify the lockout mode has ended. You will now have access to your touch pad.
After the safe enters basic or severe lockout mode, the tamper indicator will trigger to warn you that someone has unsuccessfully attempted to gain access to your safe. This tamper indicator will signal immediately after the next successful code is entered. The yellow lock LED will flash 3 times and in addition to a 3 second long beep.

SILENT ENTRY MODE

By activating the silent entry mode, the safe will no longer make audible sounds.

Swipe finger(s) across the touch pad to “wake up” and activate the lockface. Two random numbers will illuminate when the lock face wakes up. Individually press both of the two numbers, in any order, to allow full access to the touch pad.

To turn on silent entry mode, press and hold the (*) for 3 seconds and the yellow LED flashes 2 times indicating the safe is now in silent entry mode.

To turn the sound back on, press and hold the (*) for 3 seconds and the yellow LED flashes 2 times and will beep indicating you are no longer in silent entry mode.

PROPER PLACEMENT AND MOVING OF SAFE

To maximize burglary protection and stability, securing the safe to the floor or wall is recommended.
SA Consumer Products recommends that you store your safe in a closet, office, basement, bedroom or any other location that is convenient for you but out of direct line of sight from prying eyes.
Always ensure the safe is in an isolated and dry area. Never place the safe in direct contact with a wet floor. When installing your safe on a concrete floor, use of a moisture/protective barrier is highly recommended. Failure to do so, or exposing the safe to chemicals or other adverse environments, may void the warranty.

KEEPING YOUR SAFE DRY

We recommend placing a moisture/protective barrier between your safe and concrete floor to prevent any moisture, mildew and rust damage the safe. Installing your safe in a place with climate control (heat in the winter and cooling in the summer) is highly recommended. In areas of high humidity or frequent temperature fluctuations (garages) it is recommend to take appropriate precautions to ward against moisture damage. We strongly encourage the use of an internal dehumidifier and/or desiccants to protect your contents from rust or mildew. Internal dehumidifiers should not be in direct contact with the side or back walls.

SECURING YOUR SAFE

WARNING: YOUR SAFE IS DESIGNED TO SUPPORT ITSELF WHEN THE DOOR IS OPENED. HOWEVER, CAUTION SHOULD BE USED TO AVOID TIPPING. WHILE SECURING YOUR SAFE BE SURE TO HAVE A SECOND PERSON HOLD AND STABILIZE THE SAFE TO KEEP IT FROM TIPPING, CAUSING INJURY, AND/OR DAMAGE TO THE SAFE AND SURROUNDING STRUCTURES. FAILURE TO DO SO WILL COMPROMISE THE SAFETY, SECURITY, AND WARRANTY OF THE SAFE.

TOOLS NEEDED TO BOLT SAFE TO A CONCRETE SURFACE

DRILL / HAMMER DRILL
DRILL BIT – 7/16” ( for installing into concrete with provided hardware)
WRENCH – 11/16” (17MM) SOCKET
HAMMER
SAFETY GLASSES
GLOVES
OTHER SAFETY EQUIPMENT AS NEEDED

Use the hardware provided or consult your hardware retailer for fastening hardware for your particular mounting surface.
Open your safe door and locate and remove the four black caps on the safe floor. This will provide access to the factory drilled bolt down holes.
To secure your safe to the floor it will first be necessary to drill pilot holes in the floor surface.
For the hardware provided (concrete floor installation) we recommend using a hammer drill and 7/16”concrete drill bit to drill the four corresponding holes in the concrete floor.
Insert and drive the plastic anchoring plugs into the pilot holes. You may need to use a hammer to fully insert the plugs into the pilot holes.
Secure the safe, by threading all 4 anchor bolts through the factory drilled bolt down holes in the bottom of the safe and ratcheting down tight.
- Make sure the metal washer sits on top of the rubber washer. Tighten the bolt to compress the rubber washer between the safe and metal washer. Failure to do so will allow water to enter the safe in the event of a flood.
Replace the four black caps onto the floor of the safe.

LOADING YOUR SAFE

Store documents or heat sensitive items in the bottom of the safe for greatest protection against fire damage.
Store ammunition separately from valuables.
Do not put anything in your safe that will put pressure against the door when it is closed.
As a good safety precaution store heavier items either on the floor of the safe, or away from the middle of the shelves.

HINGES AND INTERNAL MECHANISMS

The hinges and internal locking mechanism are permanently lubricated, thus needing no maintenance. Opening the door panel of your safe may void your warranty. Always consult our customer service experts prior to doing so.

LIFETIME WARRANTY

SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Safe damaged by fire, forced entry, forced attack or natural flood for the lifetime of the original owner.

SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Safe with defective parts, paint or lock for the lifetime or the original owner.

If SA Consumer Products, Inc. deems a replacement safe is to be sent, they will pay the freight costs to ship the replacement safe to the original owner.

This lifetime warranty is limited to the safe and expressly excludes any loss associated with the contents of the safe.

SA Consumer Products, Inc. reserves the right to receive full evidence of your misfortune, such as a police report and/or homeowners statement of coverage. This warranty is not valid outside of the United States and Canada.

Proof of registration and copy of sales receipt must be on file at the time of claim. Visit our website at www.saproducts.com to register your safe.

Lifetime warranty only applies to the original owner of the safe.

SA Consumer Products, Inc. shall only be responsible and liable when the safe is used in compliance with the directions specified in your new Sanctuary Safe Owner’s Manual.

SA Consumer Products, Inc. requires that specific guidelines be followed for repair. The safe will be repaired in-home if possible (to include parts and labor); however, if factory replacement is necessary (at SA Consumer Products, Inc.’s sole discretion), the replacement will be shipped freight prepaid, curbside delivery.

This warranty is inclusive and is in lieu of any and all other warranties, express or implied. Specifically excluded are the warranties of merchantability and fitness for a particular purpose. This warranty is limited to the safe itself and/or its value and does not include consequential damages of any kind including, but not limited to, the contents in and of the safe.

Contact Customer Service at cs@saproducts.com or 888-792-4264